164 Service Operations jobs in Saudi Arabia

We are looking for a
Service Operations Specialist
to join an AI and smart solutions company based in Riyadh.

Key Responsibilities:

• Oversee daily operations, including system optimization (in collaboration with site engineers), reporting, and related tasks
• Establish and align Service Level Agreements (SLA) with business owners
• Define and coordinate Operational Level Agreements (OLA) with internal support teams such as IT infrastructure and cybersecurity
• Deliver Level 1 technical support in partnership with call centers

Qualification:

• Bachelor's degree in Computer Science, Computer Engineering, or a related field
• At least 3+ years of experience of service operation and product management of IT Solutions and applications
• Proven experience in training and managing customer relationships
• Strong background in process management
• Hands-on experience with ticketing systems, technical support, and SLA management
• Excellent communication skills with the ability to collaborate effectively in a team environment
• Arabic speaker is advantage

Head of Service Operations – Saudi Arabia/Riyadh

Siemens strongly believes in the value of a Digital Portfolio, hence Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio will enable our customers to enjoy occupant's intuitive buildings which are comfortable, safe, secure and energy efficient.

Smart infrastructure from Siemens intelligently connects energy systems, buildings and industries to adapt and evolve the way we live and work. We work together with customers and partners to build an ecosystem that intuitively responds to the needs of people and helps customers to better use resources. It helps our customers to thrive, communities to progress and supports sustainable development.

Join our Smart Infrastructure Managed Service division as the Head of Service Operations and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.

Your Role – International, Challenging And Future-Oriented

• Leadership & Management: Lead, mentor, and develop a high-performing service team to achieve and exceed business objectives.
• Strategic Planning: Formulate strategic plans to drive growth in service agreements and manage resources effectively.
• Project Management: Oversee service project execution, ensuring adherence to timelines, budgets, and quality standards.
• Customer Engagement: Build and maintain strong customer relationships to ensure satisfaction and identify new business opportunities.
• Vendor Management: Build and maintain strong relationships with vendors to ensure the highest quality of service and cost-effectiveness.
• Financial Oversight: Manage budgets, monitor financials, and enhance revenue through new service offerings and upgraded systems.
• Process Optimization: Implement lean processes to enhance service delivery and operational efficiency.
• Safety & Compliance: Ensure rigorous compliance with safety standards and conduct regular team training as per Siemens guidelines.

Your Qualifications And Skills – Digital And Solid

• Bachelor's degree in engineering or related field.
• 10+ years in service management roles with industry-specific experience.
• Strong analytical and financial acumen.
• PMI certifications.
• Strong leadership and customer-focused approach.
• Adaptability and problem-solving capabilities.
• Effective communication and interpersonal skills to build strong team dynamics.
• Initiative and proactiveness in identifying opportunities for improvement.
• Resilience in handling challenging situations and maintaining composure under pressure.

What else do you need to know?

As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference.

Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at

At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow's reality. Find out more about the Digital world of Siemens here:

We are looking forward to receiving your online application.

Please note: Only complete applications can be considered in the selection process.

Head of Service Operations – Saudi Arabia/Riyadh
Siemens strongly believes in the value of a Digital Portfolio, hence Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio will enable our customers to enjoy occupant's intuitive buildings which are comfortable, safe, secure and energy efficient.

Smart infrastructure from Siemens intelligently connects energy systems, buildings and industries to adapt and evolve the way we live and work. We work together with customers and partners to build an ecosystem that intuitively responds to the needs of people and helps customers to better use resources. It helps our customers to thrive, communities to progress and supports sustainable development.

Join our Smart Infrastructure Managed Service division as the Head of Service Operations and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.

Your Role – International, Challenging And Future-Oriented

• Leadership & Management: Lead, mentor, and develop a high-performing service team to achieve and exceed business objectives.
• Strategic Planning: Formulate strategic plans to drive growth in service agreements and manage resources effectively.
• Project Management: Oversee service project execution, ensuring adherence to timelines, budgets, and quality standards.
• Customer Engagement: Build and maintain strong customer relationships to ensure satisfaction and identify new business opportunities.
• Vendor Management: Build and maintain strong relationships with vendors to ensure the highest quality of service and cost-effectiveness.
• Financial Oversight: Manage budgets, monitor financials, and enhance revenue through new service offerings and upgraded systems.
• Process Optimization: Implement lean processes to enhance service delivery and operational efficiency.
• Safety & Compliance: Ensure rigorous compliance with safety standards and conduct regular team training as per Siemens guidelines.

Your Qualifications And Skills – Digital And Solid

• Bachelor's degree in engineering or related field.
• 10+ years in service management roles with industry-specific experience.
• Strong analytical and financial acumen.
• PMI certifications.
• Strong leadership and customer-focused approach.
• Adaptability and problem-solving capabilities.
• Effective communication and interpersonal skills to build strong team dynamics.
• Initiative and proactiveness in identifying opportunities for improvement.
• Resilience in handling challenging situations and maintaining composure under pressure.

What else do you need to know?
As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference.

Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at

At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow's reality. Find out more about the Digital world of Siemens here:

We are looking forward to receiving your online application.

Please note: Only complete applications can be considered in the selection process.

Department:
Customer Support Ops

Location:
KSA

Compensation:
ر.س15,000 - ر.س20,000 / month

Description
Tabby
creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.

The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.

Tabby launched in 2019 and has since raised +$ billion in equity and debt funding from global and regional investors, and is now valued at 3.3 billion.

We are looking for a
high-impact Operations Manager
to drive excellence in our customer service operations in KSA. This role is
critical
to ensuring seamless, high-performance contact center operations while delivering an exceptional customer experience.

As a
strategic leader
, you will work alongside the Head of the Contact Center to implement
scalable
service strategies, optimize workflows, and enhance operational efficiency. You will be instrumental in achieving
key performance metrics
and setting new standards for customer satisfaction.

Key Responsibilities

• Lead, mentor, and optimize a team of customer service supervisors and representatives, fostering a high-performance, results-driven environment.
• Execute and refine customer service strategies to meet and exceed KPIs, including response times, resolution rates, and overall customer satisfaction.
• Oversee and enhance daily contact center operations across multiple customer touchpoints, including inbound/outbound calls, email, live chat, and social media.
• Ensure seamless cross-functional collaboration with departments such as Sales, Marketing, and Product to maintain a consistent and customer-centric experience.
• Drive process improvements by identifying inefficiencies, implementing automation, and optimizing self-service capabilities to elevate customer engagement.
• Manage escalations with precision, ensuring swift and effective resolution of critical customer issues while reinforcing brand trust and loyalty.
• Ensure compliance with local regulations, industry standards, and company policies to maintain operational integrity.
• Contribute to workforce planning, scheduling, and resource allocation, ensuring optimal staffing levels to support fluctuating customer demand.
• Champion innovation by staying ahead of emerging customer service trends, AI-driven solutions, and digital engagement technologies.
• Report on operational performance by analyzing data, identifying insights, and presenting strategic recommendations to senior leadership.

Qualifications

• 10+ years of experience in contact center operations, including 5+ years in a leadership role (Supervisor, Team Lead) or 2+ years as an Operations Manager managing inbound teams.
• Deep expertise in customer service principles, contact center operations, and customer experience management.
• Bachelor's degree in Business Administration or a related field.
• Proven ability to optimize KPIs such as customer satisfaction scores, response times, and first-contact resolution rates.
• Bilingual fluency in English and Arabic (both written and verbal).
• Strong technical acumen, with proficiency in CRM systems, contact center technologies, and workforce management tools.
• Exceptional leadership skills, with a track record of building, motivating, and scaling high-performing teams.
• Sharp analytical and problem-solving abilities, with a customer-first approach to decision-making.
• In-depth knowledge of local market dynamics, regulatory requirements, and cultural nuances in customer interactions within the Middle East.

This is a role for a bold, proactive leader who thrives in fast-paced, high-growth environments. If you're ready to transform customer service operations and lead a world-class team, we want to hear from you.

1. Responsible for delivery experience metrics: Monitor and identify negative experience issues during the fulfillment process, such as order delays and cancellations. Build analytical and diagnostic capabilities for experience-related issues to identify key pain points and drive resolutions.

2. Establish rider assessment and management systems: This includes, but is not limited to, tiered rider operations and disciplinary measures. Develop differentiated evaluation schemes tailored to various types of delivery capacity to ensure service quality in rider fulfillment.

3. Enhance rider performance through positive operational strategies: Build training and incentive systems to improve rider performance and reduce violations.

4. Optimize the full responsibility-assessment chain for riders: Oversee the entire process of rider accountability, control, and appeals. Improve fairness and accuracy of responsibility judgments through product capability development and model-based identification systems.

5. Collaborate with cross-functional teams: Maintain strong coordination with other departments and take a holistic view to enhance overall fulfillment service quality. International team and vision, rapid learning and growth opportunities, broad development space and the sense of accomplishment of opening new business.

6. Education & Experience: Bachelor s degree or above, with 3+ years of relevant experience in large-scale internet companies. Prior experience in assessment strategy design or user experience management is a strong plus.

7. Data Proficiency: Strong logical thinking with high data sensitivity; capable of deriving insights through data analysis. Proficiency in SQL is preferred.

8. Project & Collaboration Skills: Demonstrated ability in project management and cross-functional collaboration; able to coordinate across multiple teams efficiently to achieve business goals.

9. Language Skills: English is used as a working language; strong written and verbal communication skills are required.

10. Mobility: Open to business travel or relocation assignments; adaptable to different working environments.

1.Education & Experience: Bachelor s degree or above, with 3+ years of relevant experience in large-scale internet companies. Prior experience in assessment strategy design or user experience management is a strong plus.

2.Data Proficiency: Strong logical thinking with high data sensitivity; capable of deriving insights through data analysis. Proficiency in SQL is preferred.

3.Project & Collaboration Skills: Demonstrated ability in project management and cross-functional collaboration; able to coordinate across multiple teams efficiently to achieve business goals.

4.Language Skills: English is used as a working language; strong written and verbal communication skills are required.

5.Mobility: Open to business travel or relocation assignments; adaptable to different working environments.

OPSWAT , a global leader in IT, OT , and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

The Position

OPSWAT is looking for an energetic and client-oriented Associate Technical Support Engineerto join our Customer Success Support team in a junior role. You will be responsible foroverseeing the installation and maintenance of OPSWAT products. Yourduties will include optimizing software application performance, installing updates, and performing debugging procedures. You willmanage customer issues with OPSWAT’s applications to ensurethey are resolved quickly and satisfactorily.

What You Will Be Doing

• The Associate Support Engineer needs a working understanding of multiple IT domains and have the ability to grow and strengthen their knowledge in these areas.
• Manage and resolve customer issues with OPSWAT Products and gain an understanding of how OPSWAT products integrate into a client’s architecture.
• Participates in testing and installing new software releases and application system upgrades.
• Review queues of open tickets and ensure each ticket is being handled appropriately.
• Works with internal and external infrastructure teams and vendors to resolve hardware and software issues, including escalations.
• Work with application developers and the internal infrastructure team to troubleshoot applications.
• Participate in engineering and configuring technical solutions for applications, systems implementations, and upgrades.
• Provide phone support and chat support as required.
• Continuously improve technical knowledge of OPSWAT products.
• Coordinate with engineering and QA teams to administer code migrations in production.
• This is a position where you need a little knowledge to begin with, and we are going to mature you into a well-rounded IT engineer.

What We Need from You

• Bachelor’s degree in CS, MIS, or equivalent discipline.
• 1 - 2 years of technical support experience
• Experience in Linux (Ubuntu and CentOS), Windows, and MAC
• Experience with some network and virtualization.

It Would Be Nice If You Had

• Experience with Cybersecurity products

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.

Junior Technical Support Engineer (fresh graduate)

Technical Support

Israel

Professional Service Consultant (Delivery Engineer)

‏⁦

⁩نصائح: قدم ملخصًا للوظيفة وكيف يبدو النجاح في منصبك، وكيف تتناسب هذه الوظيفة مع المنظمة بشكل عام.⁦

⁩

⁦< ⁩ا ؤوليات⁦
⁩

ن محددًا عند وصف كل مسؤولية من المسؤوليات. استخدم لغة محايدة الجنس وشاملة للجميع.)⁦

⁩⁦

⁩مثال: تحديد متطلبات المستخدم للنظم في الإنتاج وتط ها، لضم أقصى قدر من قابلية الاستخدام⁦

⁩

⁦
⁩المؤهلات r> /p>

⁦ >

⁩( المؤهلات التي قد ترغب في تضمينها هي المهارات أو التعليم أو الخبرة أو الشهادات.)⁦

علوم حاسوب

⁩⁦

⁩مثال: مهارات تواصل لفظية ومكتوب متازة⁦

We are looking for a motivated and customer-oriented
Technical Support Trainee
under the
Tamheer Program
to join our IT team. This opportunity is ideal for recent graduates who are passionate about technology and eager to gain hands-on experience in providing IT support, troubleshooting technical issues, and maintaining system performance in a professional work environment.

Key Responsibilities:

• Provide first-level technical support to employees via phone, email, or ticketing system.
• Diagnose and resolve issues related to hardware, software, and networks.
• Assist in installing, configuring, and maintaining operating systems and applications.
• Support user account management, password resets, and access permissions.
• Set up and configure new equipment (computers, printers, and other peripherals).
• Escalate complex technical problems to senior IT staff when required.
• Maintain accurate documentation of incidents, solutions, and system updates.
• Adhere to IT security policies and procedures.

Required Skills & Qualifications:

• Bachelor's degree or diploma in
  Information Technology
  ,
  Computer Science
  , or a related field.
• Eligible for the
  Tamheer Program
  through
  HRDF (Human Resources Development Fund)
  .
• Basic understanding of
  Windows and Microsoft Office environments
  .
• Familiarity with
  network fundamentals
  (LAN, Wi-Fi, IP configuration).
• Strong communication, problem-solving, and teamwork skills.
• Eagerness to learn and grow in the IT field.

Preferred Qualifications (Plus):

• Basic knowledge of
  Active Directory
  and
  Microsoft 365
  administration.
• Experience using helpdesk or ticketing systems.

Company Description

POLATI LLC is the central contractor for the installation of scaffolding and scaffolds, ensuring speed and safety in production operations at altitude. The company offers comprehensive services for leasing scaffolding, their design, and installation, contributing to record time construction projects.

Role Description

This is a full-time on-site Technical Support role located in Riyadh. The Technical Support employee will be responsible for providing analytical support, customer support, and troubleshooting to ensure customer satisfaction.

Qualifications

• Technical Support and Troubleshooting skills
• Strong Analytical Skills
• Customer Support and Customer Satisfaction skills
• Experience in working in construction or industrial settings
• Excellent problem-solving abilities
• Ability to communicate effectively with clients and team members
• Knowledge of scaffolding systems is a