203 Service Manager jobs in Saudi Arabia

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

1. Oversee service delivery for both BPO and in-house customer service teams
2. Manage client relationships and ensure service level agreements are met
3. Monitor and improve performance metrics across all customer service channels
4. Coordinate service delivery efforts between different teams and departments
5. Implement and optimize customer service processes and technologies
6. Manage budgets for service delivery and allocate resources effectively
7. Provide leadership and mentorship to team managers and supervisors
8. Analyze customer interaction data to identify trends and areas for improvement
9. Ensure compliance with quality standards and regulatory requirements
10. Develop and implement strategies to enhance customer satisfaction and loyalty
11. Manage vendor relationships with BPO partners

1. Bachelor's degree in Business Administration, Customer Service Management, or related field
2. 5+ years of experience in customer service management, preferably in a multi-channel environment
3. Proven track record of managing both in-house and outsourced customer service teams
4. Strong understanding of customer service technologies and best practices as per COPC
5. Excellent leadership and communication skills
6. Experience with performance management and data analysis, with the ability to report & interpret data trends
7. Knowledge of service level agreements and key performance indicators
8. Ability to work in a fast-paced, dynamic environment
9. Proficiency in customer service software and CRM systems
10 Strong problem-solving and decision-making skills
11. Experience in budget management and resource allocation
12. Familiarity with omnichannel customer service delivery
13. Flexible to travel as per business needs

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

Obrela Security Industries delivers cutting-edge Managed Detection & Response (MDR) services that help organizations manage cyber risk and protect critical assets in real time. With a strong footprint across Europe, we operate at the forefront of cyber security operations, providing threat management, incident response, and proactive defense to high-profile clients across diverse industries.

Position Overview:

We are seeking a Service Delivery Manager (SDM) to join our growing team in Saudi Arabia. This position plays a critical role in ensuring the seamless delivery of our Managed Cyber Security services, in line with our service delivery framework and customer expectations. The SDM will be responsible for the onboarding and ongoing management of multiple client engagements, acting as the primary liaison between Obrela and its customers.

Key Responsibilities:

• Manage end-to-end delivery of Managed Security Services across multiple customer engagements
• Lead project onboarding and transition into Business-as-Usual (BAU) service phases
• Develop and maintain project plans to ensure timely and high-quality delivery of MDR services
• Act as the central point of contact for delivery-related matters, coordinating with internal teams to resolve issues efficiently
• Understand client IT and security environments to proactively address challenges and risks
• Handle customer escalations and represent client interests within Obrela
• Collaborate regularly with Security Operations Center (SOC) management for feedback and service improvement
• Provide insights and recommendations to product and engineering teams to enhance service quality
• Partner with the Customer Success team to align service delivery with client expectations
  
  

• Bachelor's degree in computer science, Information Technology, or a related field
• 3-5 years of experience in a similar Service Delivery or Cybersecurity role
• Solid understanding of project management principles and frameworks
• Demonstrated experience with SIEM technologies; familiarity with Microsoft Azure Security is highly desirable
• Strong understanding of cybersecurity concepts, trends, and threats
• Proven ability to manage remote teams and build strong professional relationships
• Fluency in Arabic and excellent English (written and spoken) are mandatory
• Must have: Experience working with Saudi Customers across different sectors
  
  

• Cybersecurity certifications: CISSP, GCIH, GCIA, CEH, etc
• Vendor-specific certifications: SIEM (e.g., Microsoft Sentinel, Splunk, Qradar, etc.)
  
  

• Competitive compensation and benefits package
• Professional growth in a rapidly evolving industry
• Opportunities for travel and international collaboration
• Inclusive, team-oriented culture with a commitment to innovation and excellence

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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The Service Delivery Manager (SDM) at Master Works will lead the setup, development, and management of the IT Managed Services delivery model. This role is critical to building the service operations from the ground up, ensuring high-quality delivery of IT services to our clients across various sectors, including government and enterprise environments. The SDM will focus on client satisfaction, operational excellence, and sustainable service frameworks aligned with ITIL and industry best practices.

Key Responsibilities:

Service Delivery Setup & Execution:

• Design and implement end-to-end service delivery models, processes, and SLAs tailored for Master Works' IT clients.
• Build operational workflows and governance models for NOC, service desk, on-site support, and remote delivery teams.
• Ensure consistent and reliable service performance, quality control, and compliance with contractual obligations.

Client Relationship & Account Management:

• Act as the key interface between Master Works and its managed service clients.
• Develop a deep understanding of each client's operational needs and business objectives.
• Lead regular client meetings, service reviews, and feedback sessions to ensure satisfaction and trust.
• Lead and mentor a team of service desk agents, NOC staff, field engineers, and support specialists.
• Define performance metrics and career development plans for team members.
• Foster a culture of ownership, agility, and accountability.

SLA Management & Reporting:

• Monitor service levels and performance indicators using ITSM tools.
• Produce weekly and monthly dashboards and reports for internal leadership and client stakeholders.
• Proactively identify risks, bottlenecks, and areas of improvement with actionable recommendations.
• Drive continuous improvement initiatives, including automation, knowledge management, and workflow optimization.
• Collaborate with the EPMO, Pre-sales, and Technical Units to align service delivery with project-based support models.
• Support the development of service catalogs, pricing models, and proposals for new managed services engagements.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related discipline.
• 7+ years of experience in IT service delivery, including 2+ years in a managerial or leadership role.
• Experience in the Saudi IT market or government digital transformation projects is a plus.
• ITIL Foundation certified; advanced certifications (e.g., ITIL Intermediate, PMP) are advantageous.
• Deep understanding of IT infrastructure, networks, cloud, and enterprise systems.
• Strong leadership and people management capabilities.
• Excellent communication and stakeholder management skills.
• Familiarity with ITSM tools such as ServiceNow, ManageEngine, or similar platforms.

Strategic thinking with a hands-on approach in startup environments.

Obrela Security Industries delivers cutting-edge Managed Detection & Response (MDR) services that help organizations manage cyber risk and protect critical assets in real time. With a strong footprint across Europe, we operate at the forefront of cyber security operations, providing threat management, incident response, and proactive defense to high-profile clients across diverse industries.

Position Overview:
We are seeking a Service Delivery Manager (SDM) to join our growing team in Saudi Arabia. This position plays a critical role in ensuring the seamless delivery of our Managed Cyber Security services, in line with our service delivery framework and customer expectations. The SDM will be responsible for the onboarding and ongoing management of multiple client engagements, acting as the primary liaison between Obrela and its customers.

Key Responsibilities:

• Manage end-to-end delivery of Managed Security Services across multiple customer engagements.
• Lead project onboarding and transition into Business-as-Usual (BAU) service phases.
• Develop and maintain project plans to ensure timely and high-quality delivery of MDR services.
• Act as the central point of contact for delivery-related matters, coordinating with internal teams to resolve issues efficiently.
• Understand client IT and security environments to proactively address challenges and risks.
• Handle customer escalations and represent client interests within Obrela.
• Collaborate regularly with Security Operations Center (SOC) management for feedback and service improvement.
• Provide insights and recommendations to product and engineering teams to enhance service quality.
• Partner with the Customer Success team to align service delivery with client expectations.

Required Qualifications & Experience:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 3–5 years of experience in a similar Service Delivery or Cybersecurity role.
• Solid understanding of project management principles and frameworks.
• Demonstrated experience with SIEM technologies; familiarity with Microsoft Azure Security is highly desirable.
• Strong understanding of cybersecurity concepts, trends, and threats.
• Proven ability to manage remote teams and build strong professional relationships.
• Fluency in Arabic and excellent English (written and spoken) are mandatory.
• Must have: Experience working with Saudi Customers across different sectors

Preferred Certifications (a plus, not required):

• Cybersecurity certifications: CISSP, GCIH, GCIA, CEH, etc.
• Vendor-specific certifications: SIEM (e.g., Microsoft Sentinel, Splunk, Qradar, etc.)

What We Offer:

• Competitive compensation and benefits package
• Professional growth in a rapidly evolving industry
• Opportunities for travel and international collaboration
• Inclusive, team-oriented culture with a commitment to innovation and excellence

The Service Delivery Manager (SDM) at Master Works will lead the setup, development, and management of the IT Managed Services delivery model. This role is critical to building the service operations from the ground up, ensuring high-quality delivery of IT services to our clients across various sectors, including government and enterprise environments. The SDM will focus on client satisfaction, operational excellence, and sustainable service frameworks aligned with ITIL and industry best practices.

Key Responsibilities:

Service Delivery Setup & Execution:

• Design and implement end-to-end service delivery models, processes, and SLAs tailored for Master Works' IT clients
• Build operational workflows and governance models for NOC, service desk, on-site support, and remote delivery teams
• Ensure consistent and reliable service performance, quality control, and compliance with contractual obligations
  
  

• Act as the key interface between Master Works and its managed service clients
• Develop a deep understanding of each client's operational needs and business objectives
• Lead regular client meetings, service reviews, and feedback sessions to ensure satisfaction and trust
  
  

• Lead and mentor a team of service desk agents, NOC staff, field engineers, and support specialists
• Define performance metrics and career development plans for team members
• Foster a culture of ownership, agility, and accountability
  
  

• Monitor service levels and performance indicators using ITSM tools
• Produce weekly and monthly dashboards and reports for internal leadership and client stakeholders
• Proactively identify risks, bottlenecks, and areas of improvement with actionable recommendations
  
  

• Drive continuous improvement initiatives, including automation, knowledge management, and workflow optimization
• Collaborate with the EPMO, Pre-sales, and Technical Units to align service delivery with project-based support models
• Support the development of service catalogs, pricing models, and proposals for new managed services engagements
  
  

• Bachelor's degree in Computer Science, Information Technology, or related discipline
• 7+ years of experience in IT service delivery, including 2+ years in a managerial or leadership role
• Experience in the Saudi IT market or government digital transformation projects is a plus
• ITIL Foundation certified; advanced certifications (e.g., ITIL Intermediate, PMP) are advantageous
  
  

• Deep understanding of IT infrastructure, networks, cloud, and enterprise systems
• Strong leadership and people management capabilities
• Excellent communication and stakeholder management skills
• Familiarity with ITSM tools such as ServiceNow, ManageEngine, or similar platforms
  
  

Summary Description

To monitor overall customer service delivery of ASP/ distributor in a prompt and accurate manner.

Key Result Areas

• Technical Support
• Product Training to service technicians
• Customer Service Delivery
• High level of communication with ASP, distributors, factories & Head Office
• Product quality Feedback to Factories & claim follow-ups
• Customer Satisfaction
• Cost / Revenue
• Data Analysis
• Good knowledge of ASP appointment and delivery operation

Major Duties & Responsibilities

• Define and communicate customer service standards
• Review and assess customer service contracts
• Oversee the achievement and maintenance of agreed customer service levels and standards
• Plan, prioritize and delegate work tasks to ensure proper functioning of the department
• Ensure the necessary resources and tools are available for quality customer service delivery
• Handle complex and escalated customer service issues
• Monitor accuracy of reporting and data base information
• Analyze relevant data to determine customer service outputs
• Identify and implement strategies to improve quality of service, productivity and profitability
• Liaise with company management to support and implement growth strategies
• Co-ordinate and manage customer service projects and initiatives
• Identify and address staff training and coaching needs
• Accept direction, follow instructions & work well with other people
• Focus to increase revenue thru spare parts & accessories sale

Qualifications & Job Requirements

• Must have ability to get along with a broad customer base
• Knowledge and experience of consumer durable industries customer service management
• High level of communication skill using all methods like email, phone etc.
• In-depth knowledge of customer service principles and practices
• Ability to understand the product technicality & provide training to service technicians.
• Graduate with Minimum 15 years of experience in customer service.

What You'll be Joining

Midea Consumer Appliances DMCC is a Regional Head Quarter of Midea Group, a rapidly growing Fortune 500 company, with humanizing-technology and provide customized solutions based on our deep understanding of human nature, enabled by the joint forces of 55 years manufacturing excellence and global leading robotic and automation technology.

The RHQ is based in Dubai where we house the most iconic brands from Midea Group portfolio: Midea, Toshiba, Eureka, and Master Kitchen. Our operational territory expands from the Europe, Middle East, Africa, CIS.

Being experts in Home Appliances, we continue to create, develop, and evolve our solutions with one commitment only: “To deliver the best products and services to our customers”. We are proud of our agile, strong, and creative team who drive our growth.

We constantly identify, recruit, cultivate and promote talents who are bold and have international vision. We strongly believe everyone has unlimited potential and in the power of innovation.

With Midea Consumer Appliances DMCC you will receive lifelong training, the opportunity to grow professionally and personally, and you will work with and learn from the most dedicated and supportive teams imaginable. Talent is at the center of everything we do, join us and let’s grow together.

Get to know more:

The Soft Service Manager is a vital role within our organization, responsible for overseeing and managing the soft services operations in Saudi Arabia. This position requires a proactive individual who can ensure that all soft services are delivered to the highest standards, enhancing the overall customer experience. The Soft Service Manager will work closely with various departments to ensure seamless service delivery while maintaining compliance with health and safety regulations. The ideal candidate will have a strong background in facilities management and a passion for delivering exceptional service.

Responsibilities:

1. Oversee the daily operations of soft services, including cleaning, security, and landscaping.
2. Develop and implement service delivery strategies to enhance customer satisfaction.
3. Manage and train staff to ensure high performance and adherence to company standards.
4. Conduct regular inspections and audits to ensure compliance with health and safety regulations.
5. Prepare and manage budgets for soft services operations.
6. Collaborate with other departments to ensure integrated service delivery.
7. Handle customer complaints and feedback to improve service quality.
8. Monitor service contracts and vendor performance to ensure service level agreements are met.
9. Implement sustainability initiatives within soft services operations.
10. Prepare reports and presentations for senior management on service performance and improvements.

Preferred Candidate:

1. Strong leadership and management skills.
2. Excellent communication and interpersonal skills.
3. Proven experience in facilities management or a related field.
4. Ability to work under pressure and manage multiple priorities.
5. Detail-oriented with strong problem-solving abilities.
6. Proficient in budget management and financial reporting.
7. Knowledge of health and safety regulations.
8. Customer-focused with a commitment to service excellence.
9. Ability to adapt to changing environments and demands.
10. Strong analytical skills with a data-driven approach to decision-making.

Skills

• Proficient in facilities management software and tools.
• Strong organizational and time management skills.
• Excellent negotiation and contract management skills.
• Ability to lead and motivate a diverse team.
• Knowledge of cleaning and maintenance best practices.
• Strong understanding of health and safety standards.
• Effective communication skills, both verbal and written.
• Ability to analyze data and generate actionable insights.

Juffali Industrial Products Company (JIPCO)

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

• Main Tasks & Responsibilities:
• Manage regional service operations, ensuring the efficient delivery of maintenance and repair services.
• Oversee service teams across multiple locations, ensuring compliance with company standards.
• Develop and implement strategies to improve service delivery and customer satisfaction.
• Monitor performance metrics and provide regular reports to senior management.
• Resolve high-level customer complaints and escalations to maintain brand reputation.
• Ensure adherence to health, safety, and environmental regulations.
• Manage service budgets, resource allocation, and cost-efficiency initiatives.

• Main Tasks & Responsibilities:

• Competencies & Skills:

• Personality Traits:

• Education:
• Bachelor of Engineering & Daimler MB certification

Company Industry

• Automotive
• Auto Accessories

Department / Functional Area

• Administration

Keywords

• Regional Service Manager

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

Juffali Industrial Products Company (JIPCO)

Summary Description

To monitor overall customer service delivery of ASP/ distributor in a prompt and accurate manner.

Key Result Areas

• Technical Support
• Product Training to service technicians
• Customer Service Delivery
• High level of communication with ASP, distributors, factories & Head Office
• Product quality Feedback to Factories & claim follow-ups
• Customer Satisfaction
• Cost / Revenue
• Data Analysis
• Good knowledge of ASP appointment and delivery operation

Major Duties & Responsibilities

• Define and communicate customer service standards
• Review and assess customer service contracts
• Oversee the achievement and maintenance of agreed customer service levels and standards
• Plan, prioritize and delegate work tasks to ensure proper functioning of the department
• Ensure the necessary resources and tools are available for quality customer service delivery
• Handle complex and escalated customer service issues
• Monitor accuracy of reporting and data base information
• Analyze relevant data to determine customer service outputs
• Identify and implement strategies to improve quality of service, productivity and profitability
• Liaise with company management to support and implement growth strategies
• Co-ordinate and manage customer service projects and initiatives
• Identify and address staff training and coaching needs
• Accept direction, follow instructions & work well with other people
• Focus to increase revenue thru spare parts & accessories sale

Qualifications & Job Requirements

• Must have ability to get along with a broad customer base
• Knowledge and experience of consumer durable industries customer service management
• High level of communication skill using all methods like email, phone etc.
• In-depth knowledge of customer service principles and practices
• Ability to understand the product technicality & provide training to service technicians.
• Graduate with Minimum 15 years of experience in customer service.

What You'll be Joining

Midea Consumer Appliances DMCC is a Regional Head Quarter of Midea Group, a rapidly growing Fortune 500 company, with humanizing-technology and provide customized solutions based on our deep understanding of human nature, enabled by the joint forces of 55 years manufacturing excellence and global leading robotic and automation technology.

The RHQ is based in Dubai where we house the most iconic brands from Midea Group portfolio: Midea, Toshiba, Eureka, and Master Kitchen. Our operational territory expands from the Europe, Middle East, Africa, CIS.

Being experts in Home Appliances, we continue to create, develop, and evolve our solutions with one commitment only: "To deliver the best products and services to our customers". We are proud of our agile, strong, and creative team who drive our growth.

We constantly identify, recruit, cultivate and promote talents who are bold and have international vision. We strongly believe everyone has unlimited potential and in the power of innovation.

With Midea Consumer Appliances DMCC you will receive lifelong training, the opportunity to grow professionally and personally, and you will work with and learn from the most dedicated and supportive teams imaginable. Talent is at the center of everything we do, join us and let's grow together.

Get to know more: