204 Service Manager jobs in Saudi Arabia

The ideal candidate will provide and maintain excellent customer service and be the frontline service contact for our external customers.

Responsibilities

• Lead and motivate a trained staff to provide quality service to all customers in a timely manner
• Serve as the key liaison to sales and management to ensure consistent customer satisfaction
• Provide status and service reports to recommend next steps to management

Qualifications

• Associate's degree or equivalent experience
• 15+ years of experience either in technical support or management
• Excellent written and verbal communication skills
• preferably in a related business sector managing major client relationships preferably in a related business sector managing major client relationships
• 5+ years' experience working as key account manager in GCC, serving government or semi-government
• Strong analytical and problem-solving skills.
• Highly motivated, competitive and results oriented.

Are you a skilled leader with hands-on experience in managing service operations and dealer networks? Join our dynamic team as a Service Manager and play a key role in delivering world-class service experiences in the marine industry.

The Service Delivery Manager (SDM) at Master Works will lead the setup, development, and management of the IT Managed Services delivery model. This role is critical to building the service operations from the ground up, ensuring high-quality delivery of IT services to our clients across various sectors, including government and enterprise environments. The SDM will focus on client satisfaction, operational excellence, and sustainable service frameworks aligned with ITIL and industry best practices. Key Responsibilities: Service Delivery Setup & Execution:

• Design and implement end-to-end service delivery models, processes, and SLAs tailored for Master Works' IT clients
• Build operational workflows and governance models for NOC, service desk, on-site support, and remote delivery teams
• Ensure consistent and reliable service performance, quality control, and compliance with contractual obligations

• Act as the key interface between Master Works and its managed service clients
• Develop a deep understanding of each client's operational needs and business objectives
• Lead regular client meetings, service reviews, and feedback sessions to ensure satisfaction and trust

• Lead and mentor a team of service desk agents, NOC staff, field engineers, and support specialists
• Define performance metrics and career development plans for team members
• Foster a culture of ownership, agility, and accountability

• Monitor service levels and performance indicators using ITSM tools
• Produce weekly and monthly dashboards and reports for internal leadership and client stakeholders
• Proactively identify risks, bottlenecks, and areas of improvement with actionable recommendations

• Drive continuous improvement initiatives, including automation, knowledge management, and workflow optimization
• Collaborate with the EPMO, Pre-sales, and Technical Units to align service delivery with project-based support models
• Support the development of service catalogs, pricing models, and proposals for new managed services engagements

• Bachelor's degree in Computer Science, Information Technology, or related discipline
• 7+ years of experience in IT service delivery, including 2+ years in a managerial or leadership role
• Experience in the Saudi IT market or government digital transformation projects is a plus
• ITIL Foundation certified; advanced certifications (e.g., ITIL Intermediate, PMP) are advantageous

• Deep understanding of IT infrastructure, networks, cloud, and enterprise systems
• Strong leadership and people management capabilities
• Excellent communication and stakeholder management skills
• Familiarity with ITSM tools such as ServiceNow, ManageEngine, or similar platforms

Reference number: SDM/SA/

Locations:

Dammam

Join a fast-growing, international telecom team where innovation meets excellence As a Service Delivery Manager, you will play a key role in ensuring exceptional client satisfaction and service quality. If you're passionate about technology, organization, and leadership, this position offers the opportunity to make a real impact within a dynamic multicultural environment.

Candidate Profile

• Higher education degree, preferably in IT, business, marketing, or a related field
• Minimum 3 years of experience as a Project Manager or Service Delivery Manager in the telecom industry
• Fluent English and Arabic required
• Experience with JIRA, and Atlassian Confluence
• Strong communication, analytical, and problem-solving abilities
• Ability to work independently and collaboratively with cross-functional teams

Your Responsibilities

• Oversee and manage large-scale client support services independently
• Ensure all defined KPIs and SLA commitments are consistently met
• Provide expert-level client support and consultancy
• Plan and coordinate the work of support teams, including task distribution and performance tracking
• Maintain and update client-specific process documentation
• Maintain regular communication with clients regarding service performance, issues, and planned improvements
• Monitor and report on service status, ensuring progress, quality, and resource efficiency
• Manage risk, change, quality, and cost related to client services
• Oversee timely invoicing and ensure service scope aligns with contractual agreements
• Design, negotiate, and document Service Level Agreements (SLAs)
• Participate in business meetings with external clients
• Handle service tickets in line with established technical documentation and instructions
• Conduct reviews, analyses, and process optimizations to improve project outcomes

For You

• Competitive salary
• Opportunity to work in an international environment with a multicultural and collaborative team
• Involvement in innovative telecom and IT projects shaping the digital future
• A dynamic, growth-oriented organization that values initiative and expertise
• Opportunities for advancement within a global structure

Join a fast-growing, international telecom team where innovation meets excellence As a Service Delivery Manager, you will play a key role in ensuring exceptional client satisfaction and service quality. If you're passionate about technology, organization, and leadership, this position offers the opportunity to make a real impact within a dynamic multicultural environment.

Candidate Profile

• Higher education degree, preferably in IT, business, marketing, or a related field
• Minimum 3 years of experience as a Project Manager or Service Delivery Manager in the telecom industry
• Fluent English and Arabic required
• Experience with JIRA, and Atlassian Confluence
• Strong communication, analytical, and problem-solving abilities
• Ability to work independently and collaboratively with cross-functional teams

Your Responsibilities

• Oversee and manage large-scale client support services independently
• Ensure all defined KPIs and SLA commitments are consistently met
• Provide expert-level client support and consultancy
• Plan and coordinate the work of support teams, including task distribution and performance tracking
• Maintain and update client-specific process documentation
• Maintain regular communication with clients regarding service performance, issues, and planned improvements
• Monitor and report on service status, ensuring progress, quality, and resource efficiency
• Manage risk, change, quality, and cost related to client services
• Oversee timely invoicing and ensure service scope aligns with contractual agreements
• Design, negotiate, and document Service Level Agreements (SLAs)
• Participate in business meetings with external clients
• Handle service tickets in line with established technical documentation and instructions
• Conduct reviews, analyses, and process optimizations to improve project outcomes

For You

• Competitive salary
• Opportunity to work in an international environment with a multicultural and collaborative team
• Involvement in innovative telecom and IT projects shaping the digital future
• A dynamic, growth-oriented organization that values initiative and expertise
• Opportunities for advancement within a global structure

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Date: Oct 11, 2025

Responsible for providing technical services to support Bunge business in Asia (especially South East Asia and South Asia), identifying new business opportunities and adding value to current business relations. This role is the key and leading technical customer interface, complementing our Commercial team’s efforts to drive purchase decisions by proactively making effective product/ingredient(s) recommendations, guiding customer projects into new business, giving impactful presentations on technical topics, and solving processing challenges.

The role also involves identifying opportunities to create distinctive value for our customers through building intimate technical relationships and deep understanding of our customers’ business and applications.

Develop Customer Intimacy

• Leads and builds business relationship and networks with the key customers stakeholders, such as Technical and Quality teams to develop deep understanding of our customers’ innovation pipelines and strategy, product lines, quality requirements, production capabilities/limitations, business strategy, and market trends of focus.
• Identify opportunities to grow the customer base with the commercial teams in the value-added product space.
• With commercial, engage with customers to identify new business opportunities and create distinctive value to current business relations.
• With commercial, engage with customers to provide and gather technical or analytical information on products, assist in solving customer related problems/technical issues, requests for information, conduct/assist with customer trials, process improvements, reformulation of current products, presentations, training and identifying new customer solution opportunities. Provide quick response to customer needs.
• Shared lead in achieving key commercial team’s objective on new business development, as well as current business protection by providing technical support and knowledge sharing.
• Actively participate in industry tradeshows/exhibitions and meetings where BLC customers are in attendance.

• Provide technical support across the various fats and oils related applications areas.
• Deliver presentations and training on a variety of topics including existing BLC product lines, new product offerings to deliver clear and compelling value propositions that help drive and generate meaningful opportunities, accelerate the speed in which BLC and our customers co-develop solutions, bringing them to market faster for mutual benefit.
• As a technical leader deliver presentations and/or represent the company at conferences, authorities, expert groups, advisory boards and interest groups.
• Provide technical advice to the business on potential projects / product development. Initiate and manage product development projects.
• Co-ordinate and conduct workshop activities, training programs as well as private sessions for the customers in the Creative Studio, on site or virtually.
• Develop sales tools including presentation, brochures and product application information to share with the customer for the existing products as well as the newly developed products.
• Project follow up and monitoring for the success of all the critical projects in pipeline.

• Seek and track customer feedback and insights to help ensure new product development efforts are in alignment with marketplace needs. Helps ensure a continuous, robust project pipeline.
• Independently monitor customer trends, keep track of competitor capabilities, and recommend new product development projects to help maintain Bunge’s competitive edge. Share insights with the broader commercial team to help guide capability enhancements.
• Conscientiously maintain customer visit reports to share key insights with the broader Bunge team and contribute to Account plans.
• Continually develop current knowledge in B2B/B2C markets, oils and fats processing, food safety, nutrition, quality analysis and application.
• Propose and develop new products as needed by the market. This could be in cooperation with our Innovation team and specific customers.

• Bachelor or Master's Degree in Food Science, Food Technology, Biotechnology, Biology, Food Engineering, Chemical Engineering, Chemistry, Microbiology or equivalent.
• Minimum 5 years working in the edible oil industry, Food Ingredients, Confectionery/Bakery/Frying or Restaurant industries in Product Development or Technical Services type roles, particularly those involving customer facing experience.
• Intimate knowledge or working experience in edible oil manufacturing and applications in the food industry.
• Able to manage multiple priorities while maintaining clear and crisp communication and updates on active projects
• Able to conceptualize new ideas and commercialize new product range.
• Has good interpersonal skills, confident and ability to communicate effectively both written and verbally with both internal and external customers. Analytical mindset. Fluent in English.

Job Segment: R&D Engineer, R&D, Information Technology, Chemical Engineer, IT Manager, Engineering, Research, Technology

The Client:

Our client is a leading regional FMCG company based in Jeddah. We are looking for a Food Service Manager to drive growth, enhance customer engagement, and strengthen operational excellence across the country.

The Role:

As the Food Service Manager, you will be responsible for overseeing food service operations nationwide, managing key accounts, and leading initiatives to improve service quality and business performance. This role is pivotal in shaping strategies, ensuring operational efficiency, and driving revenue growth. The key responsibilities would revolve around:

• Develop and execute a comprehensive food service strategy to drive sales, market share, and customer satisfaction.
• Manage and grow relationships with key accounts, distributors, and partners across the region.
• Lead, mentor, and coordinate regional teams to ensure consistent operational standards and performance.
• Monitor market trends, competitor activities, and customer needs to adapt strategies accordingly.
• Collaborate with marketing, sales, and supply chain teams to align initiatives with business objectives.
• Prepare and present regular performance reports and forecasts to senior management.
• Ensure compliance with food safety, quality standards, and regulatory requirements across all operations.
• Identify opportunities for process improvements, cost optimization, and innovation in food service offerings.

The Ideal Candidate:

• Proven track record of at least 7+ years in food service management within the FMCG sector in the Middle East.
• Strong leadership and team management skills, with experience managing multi-location operations.
• In-depth understanding of food service operations, customer relationship management, and market dynamics.
• Excellent communication, negotiation, and interpersonal skills.
• Results-driven mindset with the ability to thrive in a fast-paced, competitive environment.
• Strategic thinker with the ability to translate market insights into actionable business strategies.
• Experience in leveraging data and analytics to drive decision-making and operational performance.

Stellar Hunters
is hiring a
Regional Service Manager
on behalf of a leading automotive group in
Dammam, KSA
.

About the Company

Our client is one of Saudi Arabia's most reputable automotive groups, known for its operational excellence and commitment to providing high-quality after-sales and maintenance services. The company is driven by innovation, strong leadership, and customer-centric values across all service centers in the Kingdom.

About the Role

The
Regional Service Manager
will oversee service operations across multiple centers within an assigned region. The role requires a hands-on leader who can drive service performance, ensure customer satisfaction, and implement operational excellence strategies in line with company standards.

This position plays a critical role in supervising service teams, maintaining productivity and efficiency, and ensuring compliance with safety and quality standards.

Key Responsibilities

• Lead and manage service operations across multiple branches to meet company targets and KPIs.
• Develop and implement regional service plans and ensure alignment with company strategy.
• Supervise service quality, efficiency, and customer satisfaction within assigned centers.
• Monitor financial and operational performance and recommend improvements.
• Coordinate with national and head office teams to maintain consistent standards.
• Ensure compliance with safety, quality, and corporate guidelines.
• Develop and mentor service managers and technicians across the region.
• Oversee workforce planning, training, and development to enhance productivity.
• Prepare regular performance and KPI reports for senior management.

Requirements

• Bachelor's degree in
  Engineering
  or
  Business Administration
  .
• Minimum
  10 years of experience
  in service management, with at least
  3–5 years
  in a regional or multi-site leadership role.
• Strong knowledge of
  automotive service operations
  , maintenance standards, and customer service principles.
• Proven leadership and team development skills.
• Excellent analytical, communication, and problem-solving abilities.
• Proficiency in
  CRM systems
  and operational planning tools.

Benefits of Joining

• Competitive salary and performance-based bonuses.
• Opportunity to manage regional operations for a top-tier automotive group.
• Structured career growth and leadership development programs.
• Collaborative work culture focused on quality and customer satisfaction.
• Exclusive professional opportunities through
  Stellar Hunters' network
  across the GCC.

Additional Information

Job Number

Job CategoryFood and Beverage & Culinary

LocationBab Samhan a Luxury Collection Hotel Diriyah, 7628 King Faisal Ibn Abd Al Aziz Road, Diriyah, Riyadh, Saudi Arabia, Saudi Arabia, 13712

ScheduleFull Time

Located Remotely?N

Position Type Management

JOB SUMMARY

Entry level management position that is responsible for the daily operations in Room Service. Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction is achieved while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Room Service Operations

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Ensures property policies are administered fairly and consistently.

• Communicates areas in need of attention to staff and follows up to ensure follow through.

• Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Room Service Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Ensures and maintains the productivity level of employees.

• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

• Celebrates successes and publicly recognizes the contributions of team members.

• Communicates performance expectations in accordance with job descriptions for each position.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives, communicate expectations, recognize performance and produce desired results.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Observes service behaviors of employees and provides feedback to individuals.

• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Strives to improve service performance.

• Supervises service behaviors of employees and provides feedback to individuals.

Room Service Financial and Budgeting Goals

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

• Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Empowers employees to provide excellent customer service.

• Interacts with guests to obtain feedback on product quality and service levels

• Interacts with guests, via phone or by accompanying server during meal delivery, to obtain feedback on quality of product, service levels and overall satisfaction.

• Sets a positive example for guest relations.

• Handles guest problems and complaints.

• Participates in the employee performance appraisal process, providing feedback as needed.

Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

• Supports a departmental orientation program for employees to receive the appropriate new hiring training to successfully perform their job.

• Trains staff and monitors adherence to all cash handling and credit policies and procedures.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Recognizes good quality products and presentations.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.