175 Service Leader jobs in Saudi Arabia

Client Services - Performance and Technology - Experienced Professional

At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve. By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone.

AlixPartners has embraced a hybrid work model to provide flexibility and support our employees’ work-life integration. Our hybrid model combines a mix of in-person (at client site or AlixPartners office) and remote working. Travel is part of this position, but the frequency may vary based on client, team, and individual circumstances.

AlixPartners, a leading global consulting firm, is looking for Vice Presidents who are passionate about delivering high value, complex opportunities. Our advisory/consulting organization is distinctive - you will have the opportunity to work on situations that are literally on the front page of the Wall Street Journal, as well as at the top of Board Room agendas. We work for owners, boards and CEOs and they hire AlixPartners to assist on solving their most complex, highest value opportunities.

Our practice works with healthy, under-performing and distressed companies across a variety of urgent, high impact situations. Our seasoned professionals are recognized experts in their respective fields, using their skills and experience to build measurable, better outcomes for our clients. In this challenging role, you will be responsible for analysing corporate performance, business modelling, driving cost reductions, revenue growth and profitability improvements for your client in ‘high stakes’ situations. As part of our collaborative team, you will have the opportunity to achieve extraordinary results in our fast-paced environment, with continuous opportunities to pursue your professional development, career interests and growth aspirations.

This description is not designed to encompass a comprehensive listing of required activities, duties or responsibilities.

• Four to eight years of experience, preferably with a mix of consulting and industry, also in KSA
• Specific experience in a range of business-critical topics such as cost optimization, working capital management, operations improvement, M&A, profitable top-line growth
• A track record of delivering hands-on, quality work products in multiple work streams, and the ability to take full responsibility for several areas
• Degree(s) in Business, Finance, Engineering (or foreign equivalent) preferable
• Extraordinary analytical and critical thinking skills
• Advanced written communication skills experienced with preparing client ready documents as well as structuring and developing presentation materials
• Extraordinary customer service and interpersonal skills. Experience working and communicating directly with senior executives and staff
• Advanced proficiency with Microsoft Word, PowerPoint, Excel, database applications and other related tools
• Fluency in English and Arabic is required, other languages are a plus
• Excellent relationship management with stakeholders; proven team working attitude and potential leadership skills
• High energy style, flexible and adaptive, with the ability to work well in a very fast paced environment
• Willingness to travel extensively
• You are eligible to work in KSA and/or have a transferrable iqama.
• Willingness to work outside of normal business hours, and in particular as unique projects/needs arise.
• Ability to work full time in an office and remote environment
• Must become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners’ Code of Conduct and foster an inclusive environment with people at all levels of an organization

In addition to a positive workplace, the firm offers a comprehensive compensation package including an excellent benefits program.

At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve. By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone.

AlixPartners has embraced a hybrid work model to provide flexibility and support our employees’ work-life integration. Our hybrid model combines a mix of in-person (at client site or AlixPartners office) and remote working. Travel is part of this position, but the frequency may vary based on client, team, and individual circumstances.

What you’ll do

AlixPartners, a leading global consulting firm, is looking for a Vice President who is passionate about delivering high value, complex opportunities. Our advisory/consulting organization is distinctive - you will have the opportunity to work on situations that are literally on the front page of the Wall Street Journal, as well as at the top of Board Room agendas. We work for owners, boards and CEOs and they hire AlixPartners to assist on solving their most complex, highest value opportunities.

Our practice works with healthy, under-performing and distressed companies across a variety of urgent, high impact situations. Our seasoned professionals are recognized experts in their respective fields, using their skills and experience to build measurable, better outcomes for our clients. In this challenging role, you will be responsible for analysing corporate performance, business modelling, driving cost reductions, revenue growth and profitability improvements for your client in ‘high stakes’ situations. As part of our collaborative team, you will have the opportunity to achieve extraordinary results in our fast-paced environment, with continuous opportunities to pursue your professional development, career interests and growth aspirations.

This description is not designed to encompass a comprehensive listing of required activities, duties or responsibilities.

What you’ll need
- Four to eight years of experience, preferably with a mix of consulting and industry, also in KSA
- Specific experience in a range of business-critical topics such as cost optimization, working capital management, operations improvement, M&A, profitable top-line growth
- A track record of delivering hands-on, quality work products in multiple work streams, and the ability to take full responsibility for several areas
- Degree(s) in Business, Finance, Engineering (or foreign equivalent) preferable
- Extraordinary analytical and critical thinking skills
- Advanced written communication skills experienced with preparing client ready documents as well as structuring and developing presentation materials
- Extraordinary customer service and interpersonal skills. Experience working and communicating directly with senior executives and staff
- Advanced proficiency with Microsoft Word, PowerPoint, Excel, database applications and other related tools
- Fluency in English and Arabic is required, other languages are a plus
- Excellent relationship management with stakeholders; proven team working attitude and potential leadership skills
- High energy style, flexible and adaptive, with the ability to work well in a very fast paced environment
- Willingness to travel extensively
- You are eligible to work in KSA and/or have a transferrable iqama.
- Willingness to work outside of normal business hours, and in particular as unique projects/needs arise.
- Ability to work full time in an office and remote environment
- Must become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners’ Code of Conduct and foster an inclusive environment with people at all levels of an organization.
- In addition to a positive workplace, the firm offers a comprehensive compensation package including an excellent benefits program.

At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve. By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone.

AlixPartners has embraced a hybrid work model to provide flexibility and support our employees’ work-life integration. Our hybrid model combines a mix of in-person (at client site or AlixPartners office) and remote working. Travel is part of this position, but the frequency may vary based on client, team, and individual circumstances.

What you’ll do

AlixPartners, a leading global consulting firm, is looking for Vice Presidents who are passionate about delivering high value, complex opportunities. Our advisory/consulting organization is distinctive - you will have the opportunity to work on situations that are literally on the front page of the Wall Street Journal, as well as at the top of Board Room agendas. We work for owners, boards and CEOs and they hire AlixPartners to assist on solving their most complex, highest value opportunities.

Our practice works with healthy, under-performing and distressed companies across a variety of urgent, high impact situations. Our seasoned professionals are recognized experts in their respective fields, using their skills and experience to build measurable, better outcomes for our clients. In this challenging role, you will be responsible for analysing corporate performance, business modelling, driving cost reductions, revenue growth and profitability improvements for your client in ‘high stakes’ situations. As part of our collaborative team, you will have the opportunity to achieve extraordinary results in our fast-paced environment, with continuous opportunities to pursue your professional development, career interests and growth aspirations.

This description is not designed to encompass a comprehensive listing of required activities, duties or responsibilities.

What you’ll need
- Four to eight years of experience, preferably with a mix of consulting and industry, also in KSA
- Specific experience in a range of business-critical topics such as cost optimization, working capital management, operations improvement, M&A, profitable top-line growth
- A track record of delivering hands-on, quality work products in multiple work streams, and the ability to take full responsibility for several areas
- Degree(s) in Business, Finance, Engineering (or foreign equivalent) preferable
- Extraordinary analytical and critical thinking skills
- Advanced written communication skills experienced with preparing client ready documents as well as structuring and developing presentation materials
- Extraordinary customer service and interpersonal skills. Experience working and communicating directly with senior executives and staff
- Advanced proficiency with Microsoft Word, PowerPoint, Excel, database applications and other related tools
- Fluency in English and Arabic is required, other languages are a plus
- Excellent relationship management with stakeholders; proven team working attitude and potential leadership skills
- High energy style, flexible and adaptive, with the ability to work well in a very fast paced environment
- Willingness to travel extensively
- You are eligible to work in KSA and/or have a transferrable iqama.
- Willingness to work outside of normal business hours, and in particular as unique projects/needs arise.
- Ability to work full time in an office and remote environment
- Must become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners’ Code of Conduct and foster an inclusive environment with people at all levels of an organization.
- In addition to a positive workplace, the firm offers a comprehensive compensation package including an excellent benefits program.

At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve. By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone. AlixPartners has embraced a hybrid work model to provide flexibility and support our employees’ work-life integration. Our hybrid model combines a mix of in-person (at client site or AlixPartners office) and remote working. Travel is part of this position, but the frequency may vary based on client, team, and individual circumstances.

What you’ll do

AlixPartners, a leading global consulting firm, is looking for a Vice President who is passionate about delivering high value, complex opportunities. Our advisory/consulting organization is distinctive - you will have the opportunity to work on situations that are literally on the front page of the Wall Street Journal, as well as at the top of Board Room agendas. We work for owners, boards and CEOs and they hire AlixPartners to assist on solving their most complex, highest value opportunities.

Our practice works with healthy, under-performing and distressed companies across a variety of urgent, high impact situations. Our seasoned professionals are recognized experts in their respective fields, using their skills and experience to build measurable, better outcomes for our clients. In this challenging role, you will be responsible for analysing corporate performance, business modelling, driving cost reductions, revenue growth and profitability improvements for your client in ‘high stakes’ situations. As part of our collaborative team, you will have the opportunity to achieve extraordinary results in our fast-paced environment, with continuous opportunities to pursue your professional development, career interests and growth aspirations.

This description is not designed to encompass a comprehensive listing of required activities, duties or responsibilities.

What you’ll need
- Four to eight years of experience, preferably with a mix of consulting and industry, also in KSA
- Specific experience in a range of business-critical topics such as cost optimization, working capital management, operations improvement, M&A, profitable top-line growth
- A track record of delivering hands-on, quality work products in multiple work streams, and the ability to take full responsibility for several areas
- Degree(s) in Business, Finance, Engineering (or foreign equivalent) preferable
- Extraordinary analytical and critical thinking skills
- Advanced written communication skills experienced with preparing client ready documents as well as structuring and developing presentation materials
- Extraordinary customer service and interpersonal skills. Experience working and communicating directly with senior executives and staff
- Advanced proficiency with Microsoft Word, PowerPoint, Excel, database applications and other related tools
- Fluency in English and Arabic is required, other languages are a plus
- Excellent relationship management with stakeholders; proven team working attitude and potential leadership skills
- High energy style, flexible and adaptive, with the ability to work well in a very fast paced environment
- Willingness to travel extensively
- You are eligible to work in KSA and/or have a transferrable iqama.
- Willingness to work outside of normal business hours, and in particular as unique projects/needs arise.
- Ability to work full time in an office and remote environment
- Must become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners’ Code of Conduct and foster an inclusive environment with people at all levels of an organization.
- In addition to a positive workplace, the firm offers a comprehensive compensation package including an excellent benefits program.

At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve. By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone. AlixPartners has embraced a hybrid work model to provide flexibility and support our employees’ work-life integration. Our hybrid model combines a mix of in-person (at client site or AlixPartners office) and remote working. Travel is part of this position, but the frequency may vary based on client, team, and individual circumstances.

What you’ll do

AlixPartners, a leading global consulting firm, is looking for Vice Presidents who are passionate about delivering high value, complex opportunities. Our advisory/consulting organization is distinctive - you will have the opportunity to work on situations that are literally on the front page of the Wall Street Journal, as well as at the top of Board Room agendas. We work for owners, boards and CEOs and they hire AlixPartners to assist on solving their most complex, highest value opportunities.

Our practice works with healthy, under-performing and distressed companies across a variety of urgent, high impact situations. Our seasoned professionals are recognized experts in their respective fields, using their skills and experience to build measurable, better outcomes for our clients. In this challenging role, you will be responsible for analysing corporate performance, business modelling, driving cost reductions, revenue growth and profitability improvements for your client in ‘high stakes’ situations. As part of our collaborative team, you will have the opportunity to achieve extraordinary results in our fast-paced environment, with continuous opportunities to pursue your professional development, career interests and growth aspirations.

This description is not designed to encompass a comprehensive listing of required activities, duties or responsibilities.

What you’ll need
- Four to eight years of experience, preferably with a mix of consulting and industry, also in KSA
- Specific experience in a range of business-critical topics such as cost optimization, working capital management, operations improvement, M&A, profitable top-line growth
- A track record of delivering hands-on, quality work products in multiple work streams, and the ability to take full responsibility for several areas
- Degree(s) in Business, Finance, Engineering (or foreign equivalent) preferable
- Extraordinary analytical and critical thinking skills
- Advanced written communication skills experienced with preparing client ready documents as well as structuring and developing presentation materials
- Extraordinary customer service and interpersonal skills. Experience working and communicating directly with senior executives and staff
- Advanced proficiency with Microsoft Word, PowerPoint, Excel, database applications and other related tools
- Fluency in English and Arabic is required, other languages are a plus
- Excellent relationship management with stakeholders; proven team working attitude and potential leadership skills
- High energy style, flexible and adaptive, with the ability to work well in a very fast paced environment
- Willingness to travel extensively
- You are eligible to work in KSA and/or have a transferrable iqama.
- Willingness to work outside of normal business hours, and in particular as unique projects/needs arise.
- Ability to work full time in an office and remote environment
- Must become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners’ Code of Conduct and foster an inclusive environment with people at all levels of an organization.
- In addition to a positive workplace, the firm offers a comprehensive compensation package including an excellent benefits program.

Direct message the job poster from Keeta

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.

Are you passionate about delivering exceptional customer service and ready to take the next step in your career?

We’re looking for a Customer Service Shift Leader to oversee and guide our call center team during rotating shifts. If you’re a natural problem-solver with strong leadership skills and thrive in fast-paced environments, we want to hear from you!

What You'll Be Doing:

• Monitor and support call center agents during shift hours to ensure smooth operations.
• Provide real-time guidance and enforce service standards and best practices.
• Be the go-to person for urgent service issues and coordinate immediate responses.
• Spot inefficiencies and lead process improvements on the ground.

What We're Looking For:

• 3+ years of customer service experience, ideally in a similar industry or fast-paced call center environment.
• Strong analytical thinking and crisis management skills.
• A team player with proven experience in coaching, building, and leading teams.
• Service-oriented mindset with high attention to detail and professionalism.

Why Join Us?

• A collaborative and supportive environment.
• A chance to grow your career in operations and team leadership.
• Opportunity to make real-time impact and shape service quality.

Interested or know someone who would be a great fit?

#HiringNow #RiyadhJobs #CustomerService #CallCenter #ShiftLead #TeamLeader #SaudiJobs #CustomerExperience #LeadershipOpportunity #JoinUs

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Analyst and Quality Assurance
• Industries Food and Beverage Services

Referrals increase your chances of interviewing at Keeta by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Direct message the job poster from Keeta

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.

Are you passionate about delivering exceptional customer service and ready to take the next step in your career?

We're looking for a Customer Service Shift Leader to oversee and guide our call center team during rotating shifts. If you're a natural problem-solver with strong leadership skills and thrive in fast-paced environments, we want to hear from you!

What You'll Be Doing:

• Monitor and support call center agents during shift hours to ensure smooth operations.
• Provide real-time guidance and enforce service standards and best practices.
• Be the go-to person for urgent service issues and coordinate immediate responses.
• Spot inefficiencies and lead process improvements on the ground.

What We're Looking For:

• 3+ years of customer service experience, ideally in a similar industry or fast-paced call center environment.
• Strong analytical thinking and crisis management skills.
• A team player with proven experience in coaching, building, and leading teams.
• Service-oriented mindset with high attention to detail and professionalism.

Why Join Us?

• A collaborative and supportive environment.
• A chance to grow your career in operations and team leadership.
• Opportunity to make real-time impact and shape service quality.

Interested or know someone who would be a great fit?

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Analyst and Quality Assurance
• Industries Food and Beverage Services

Referrals increase your chances of interviewing at Keeta by 2x

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• Assist the Service Manager or Workshop Manager in the center’s achievement of quality vehicle repairs, man-hour sales, CSI and increase customer retention through efficient distribution plans for the service operations, effective after sales marketing campaign and high operation productivity.
• Delivers the assigned service team accomplishment through proper manpower distribution, providing skills training and periodic performance evaluation to motivate service team to achieve peak productivity in a performance driven learning culture.
• Assist assigned service team to achieve pre-determine center operational targets by defining and preparing business plans to meet operation targets determined by the Center Management.
• Assist the Service Manager or the Workshop Manager in the identification of the assigned service operations’ manpower requirement and ensure that required number of qualified staff are placed and hired in the service operations to meet company productivity standards.
• Monitor and coordinate the over-all performance of the service teams to ensure that the centre business performances are met by taking corrective action in conjunction with the Center after sales management, whenever required.
• Assists Technician in solving high-technical problems by conducting Diagnostic test and examination to ensure that the appropriate repair is done and avoids unnecessary replacement of spare parts.
• Ensures that repairs are done as per customer’s request through proper job assignment according to the technician’s skill and expertise within the promised delivery time and estimated cost to meet the customer satisfaction.
• Supervise the assigned after sales activities to monitor all activities are carried out as per the company’s policies and procedures through effective communication and monitoring.
• Coordinates with the Service Advisor through proper job assignments, preliminary diagnostic procedures and final inspection of the car to ensure that satisfactory repairs are done as per the customers’ demands.
• Make orders and follows-up vehicle spare parts with Parts Department through proper coordination with the Parts Supervisor to accomplish the repairs and timely delivery of the car to the customer.
• Analyses the technical information and service bulletins and disseminate the same to the assigned service team through regular meetings in order to enhance technical skills of the team members.
• Monitor the assigned service team’s achievements by assisting center after sales marketing campaigns, promoting center new ideas as well as adjustment to business strategies to achieve set center targets.
• Analyses Back-Job and Parts Non-Availability Procedures to ensure that service operation standards are met through proper investigation of repairs.
  
  

• Automotive: Knowledge in Automotive and mechanical repairs and maintenance services preferably with certification. Adept in troubleshooting and diagnostic test for cars especially.
• English Language: Limited knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Time Management: Managing one's own time and the time of others.
• Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
• Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
• Achievement/Effort: Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
• Problem sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Inter-Personal Relationship: The ability to deal and work with people and compromise diversity in views and opinions.
• After Sales Related Skills: Persuasive, able to deal with stress, patient, persistent.
• Minimum – Diploma in Automotive
• Minimum 4 to 5 Years’ experience in Service.
  
  

The purpose of this position is to manage Service Desk activity. The Service Desk handles all incoming calls for service from local or remote customers, delivering services to local and international customers, ensuring SLA achievements using relevant tools. The Service Desk Manager is usually an expert on all of the supported products and frequently interacts with vendors, customers, and other department managers. Drives RCA reporting following a CU escalated ticket. Supervises the buffer stock implementation phases giving the right priorities according to company needs. As the first escalation point, the Service Desk Manager will lead the team providing IT support to customers as well as coordinating with the technical department. Handles KPI reporting. The Service Desk Manager is responsible for mentoring the Service Desk members and ensuring skills and competencies progress.

COMPETENCIES

• Extremely organized
• Excellent ability to communicate
• Problem solving
• Dedicated and able to work to deadlines
• Ownership and follow-up skills
• Able to work both as part of a team or under own initiative
• Able to take responsibility for own actions and performance
• Have a positive attitude to customer problems and incidents in a high-pressure environment.

Preferred Educational Qualification:

• BCA/BTECH/MCA/BE/MSc/BSC- Computer Science or related fields or equivalent experience.

Responsibilities:

• Manage Service Desk workload to ensure priority requests are being addressed according to established expectations.
• First point of escalation for calls reported by customers as not being handled correctly, responsible for reacting immediately to such cases and defining an adequate way forward.
• Monitoring agreed KPIs (SLA respect and duration of escalation), proposing values to be used for incentives calculation.
• Monitor customer interactions to identify trends and service problems, escalate incidents/requests, and coordinate communications to customers.
• Lead and supervise Service Desk team, including performance monitoring/improvement and personnel matters.
• Preparing and ensuring work schedules are adequate to handle internal and/or external inquiries.
• Optimize resource utilization, balance the load, and ensure the most cost-effective team structure is in place.
• Ensure staffing levels are maintained to support the attainment of service level objectives by administering scheduling in line with HR policies.
• Monitor productivity of the team to ensure delivery of cost-effective valuable support.
• Lead and manage project activities related to new services or service enhancements.
• Work with project stakeholders to understand requirements and set expectations.
• Ensure that the Service Desk and client processes, policies, and procedures are established, reviewed, maintained, and consistently communicated to and followed by team members.
• Incident, Problem, and Service Request management: monitoring status and working with technicians to meet customer demand, and follow up with customers as needed to ensure customer satisfaction.
• Develop metrics and reporting to aid in Service Desk management.
• Ensure training of all new recruits and competencies development plans if and where needed.
• Accountable for the correct use of tools, including ensuring all needed fields are correctly filled out by Service Desk team, enabling correct Quality of Services monitoring and reporting capabilities.
• Ensure quality is monitored at all times and where needed areas for improvement implemented or areas of failure are resolved.
• Delegate and assign tasks – delegate authority to Senior Service Desk Engineers for tasks where appropriate and ensure follow-up with suppliers/subcontractors to ensure the completion of services and customer satisfaction.
• Generate and submit all business needed reports and presentations related to Service Desk activities and records.
• Attend Service Review Meetings with Customers for specific Accounts as and when needed.