111 Service Leader jobs in Saudi Arabia

Department:
Customer Support Ops

Employment Type:
Full Time

Location:
KSA

Compensation:
ر.س11,000 / month

Description
Tabby
creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.

The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.

Tabby launched in 2019 and has since raised +$ billion in equity and debt funding from global and regional investors, and is now valued at 3.3 billion.

We are looking for a driven, analytical, and people-focused Operations Team Leader to take ownership of customer service operations and elevate performance standards. In this role, you will lead, coach, and inspire a team, ensuring exceptional service delivery while driving operational excellence.

As a key player in our leadership team, you will oversee performance management, process improvement, and team engagement—helping us exceed SLAs, optimize workflows, and deliver a superior customer experience. If you're a proactive problem solver who thrives in fast-paced environments, we want you on board.

Key Responsibilities

• Lead, coach, and mentor a high-performing team, ensuring engagement, motivation, and accountability.
• Facilitate regular performance meetings with supervisors, identifying areas for improvement and tracking progress.
• Monitor and enforce quality standards, ensuring adherence to customer experience best practices.
• Drive performance improvement initiatives, setting clear priorities and refining procedures to meet or exceed SLAs.
• Ensure structured training and development plans for all team members, fostering continuous skill growth.
• Optimize attendance and retention strategies, leveraging data-driven insights and team collaboration.
• Manage performance and disciplinary processes with fairness and consistency, maintaining a results-driven culture.
• Identify and mitigate operational risks, working closely with the Operations Manager to streamline processes.
• Set the tone for a high-energy, customer-centric environment, ensuring the team delivers outstanding service and satisfaction.
• Support the Head of Operations in executing business targets, driving a culture of excellence and continuous improvement.
• Stay ahead of industry trends and regulatory updates, sharing relevant insights with the team to maintain compliance and service excellence.
• Work with leadership to implement business efficiencies, optimizing workflows and enhancing productivity.
• Deliver operations within agreed budgets, service levels, and business targets, ensuring sustainable growth.
• Escalate complex issues to senior management with clear action plans and recommendations.

Skills, Knowledge and Expertise

Required:

• Minimum 2 years of experience in a contact center environment as a Team Manager.
• Fluent English (B2+ level), with strong verbal and written communication skills.
• Analytical and strategic mindset, with a passion for process improvement.
• Creative problem-solving abilities, with a proactive approach to operational challenges.
• Proven success in customer service management, with a track record of delivering exceptional results.
• Bachelor's degree or higher in a relevant field.
• Coaching and leadership experience, with a demonstrated ability to develop high-performing teams.
• Strong people management skills, with the ability to inspire, motivate, and drive accountability.
• Proven ability to manage escalations and handle demanding customer interactions effectively.
• High-energy, results-oriented mindset, with a passion for delivering excellence.
• Flexibility to work onsite, adapting to dynamic operational needs.

Bonus Points for:

• Experience in financial services, banking, insurance, or investment industries.
• COPC knowledge, with a strong grasp of customer service frameworks.
• Expertise in report development and data-driven decision-making.

Benefits
This is an opportunity to lead from the front, drive operational improvements, and build a world-class customer service team. If you thrive in high-growth, fast-paced environments and have the leadership skills to make an impact, we want to hear from you.

Job Overview:

We are looking for an experienced engineer to lead the digital transformation of plant operations, safety and field management through digital solutions. The ideal candidate will drive deployment, configuration, and support of digital solutions like work permit systems, operational rounds, safety management, and asset integrity monitoring.

You will be responsible for automating manual workflows related to safety permits, isolation management (LOTO), job safety analysis (JSA), field inspections, and operational risk assessments using mobility-enabled platforms. The role demands strong project management skills, process safety knowledge, and technical expertise in plant operations digitalization.

Key Responsibilities:

• Lead design and implementation of digital operations management (e.g., Sphera Honeywell-HFIR/HFOM, AVEVA field rounds, etc. across multiple units and sites.
• Configure digital workflows for work permits, gas testing, isolation management, JSA, MOC, and emergency response activities.
• Develop and manage field rounds and checklists for operational and safety inspections with mobile device support in online/offline modes.
• Implement Asset Integrity for Safe Operation including barrier management, operating window parameters (IOW), and centralized limit repositories.
• Ensure solutions align with corporate design standards and Saudi Aramco's process safety and risk management frameworks.
• Facilitate MUAT and SUAT testing phases, ensuring system performance on mobility devices and integration with plant systems.
• Provide training, documentation, and change management support for end users and site operations teams.
• Collaborate with risk management, IT, operations, and engineering to ensure data consistency and compliance with corporate policies.
• Monitor system health and usage, driving continuous enhancements for operational excellence and safety compliance.

Qualifications:

• Bachelor's degree in Engineering.
• 4 years experience implementing digital operations management solutions in oil & gas or related industries.
• Experience with digital work permit systems, integrity management, operational risk assessment, and mobile-enabled field rounds.
• Familiarity with Sphera, Honeywell, AVEVA solutions related to operations management.
• Strong knowledge of process safety standards, barrier management models (Swiss Cheese, Bow Tie), and operational risk frameworks.
• Excellent communication, stakeholder engagement, and project delivery skills.
• Ability to work independently and lead cross-functional teams through digital transformation initiatives.
• Also required are strong dashboarding skills in Power BI, AVEVA or Honeywell solutions.

What We Offer:

• Opportunity to lead transformative digital projects in important industries and world class customers.
• Collaborative, innovative work environment.
• Access to advanced technologies, industry-leading experts and partners
• Competitive compensation and benefits

Leejam Sports Company, the largest fitness club operator in the Middle East, is dedicated to promoting health and wellness across the region. As an employer, Leejam provides a dynamic, growth-oriented work environment with opportunities for professional development and competitive benefits, fostering innovation, teamwork, and excellence.

• Job Identification 5067
• Posting Date 09/03/2025, 06:46 AM
• Apply Before 09/04/2025, 06:46 AM
• Job Schedule Full time
• Locations Yanbu, Yanbu, SA

The Role

We are seeking a dedicated Customer Service Specialist to join a growing investment firm in Riyadh. The ideal candidate will provide exceptional support to clients, ensuring a seamless and professional experience as they navigate investment opportunities and services. Responsibilities: - Respond to client inquiries promptly and professionally via phone, e-mail, and in-person. - Assist clients with account setup, updates, and investment product information. - Resolve customer issues and complaints efficiently, escalating complex cases as necessary. - Maintain accurate records of customer interactions and transactions. - Collaborate with internal teams to improve client experience and service delivery. - Stay updated on company investment products, policies, and industry trends to provide accurate information.

Requirements

• Proven experience in customer service, preferably in the investment or financial sector, within KSA. - You will need to hold a CME-1 certificate. - Strong communication skills in English and Arabic, both verbal and written. - Ability to handle sensitive information with confidentiality. - Bachelor's degree in business, finance, or related field is preferred.

About the company

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years success under our belts and a workforce of 10,000+ people across 32 countries, weve evolved to put our customers at the heart of everything we do. So much more than a specialist recruitment business, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. By providing advice, insights and expertise on issues you face today in the fast-paced world of work, we help you make the right decisions for tomorrow. Offering an unrivalled suite of recruitment and workplace solutions, whether youre looking for whats next in your career, or have a gap to fill, well help you get where you want to go. You can rely on us to deliver today and help you plan for tomorrow.

To ensure customer satisfaction and loyalty by delivering professional service, managing inquiries, maintaining accurate client records, and supporting internal teams through proactive communication and feedback reporting.

Responsibilities:

• Answer incoming phone calls, emails, chats promptly and professionally.
• Receive and process customer inquiries from all marketing channels, including online orders, and ensure they are entered into the CRM system.
• Provide customers with basic product/service information and direct them to the right contact when necessary.
• Maintain a courteous, welcoming, and service-oriented approach in all customer interactions.
• Regularly update and maintain the CRM system with accurate contact details, communication history, and notes.
• Coordinate with relevant internal departments to ensure customer issues are addressed and resolved efficiently.
• Follow up with customers after order delivery to ensure satisfaction and collect feedback.
• Proactively reach out to inactive customers to identify reasons and re-engage them.
• Generate monthly reports on customer activity, feedback, and engagement trends.
• Share insights with the marketing team to support service improvement initiatives.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.

• Strong written and verbal communication skills.

• She should have high level of interpersonal and customer handling skills.

• Proficiency in Arabic and English is a strong advantage.

Please send you're your CV to

Customer Service & Order Processing Specialist

Location:
Jeddah, Saudi Arabia

Job Type:
Full-time

About the Role

We are looking for a motivated and detail-oriented Customer Service & Order Processing Specialist to join our growing e-commerce team. You will be the key point of contact for our customers, ensuring they enjoy a smooth shopping experience from placing their orders to receiving them.

Key Responsibilities

•  Handle customer inquiries via phone, email, and chat in a professional and timely manner.

•  Process, review, and manage online orders from confirmation to delivery.

•  Coordinate with warehouse and delivery partners to ensure accurate and on-time shipments.

•  Resolve customer complaints and provide effective solutions to maintain high satisfaction levels.

•  Track and follow up on pending or delayed orders, keeping customers updated.

•  Maintain accurate records of customer interactions and transactions.

Qualifications

•  1–3 years of experience in customer service, preferably in e-commerce or retail.

•  Strong communication skills in both Arabic and English.

•  Good organizational and multitasking abilities with attention to detail.

•  Proficiency in MS Office and familiarity with e-commerce platforms such as Salla & Zid.

What We Offer

•  Competitive salary.

•  A dynamic and supportive work environment.

•  Growth opportunities within a fast-growing e-commerce business.

•  Training and development programs to enhance your skills.

Exciting Customer Service Opportunities for Saudi Nationals( Subject to Contract Award)

Are you passionate about delivering exceptional service and ready to grow your career with a global leader?

Serco is looking for talented Saudi Nationals to join our Customer Service Talent Pool for upcoming roles across the Kingdom of Saudi Arabia. With over 4,500 team members in the Middle East, we're committed to building futures and supporting national development.

Express your interest today and take the first step toward a rewarding career with Serco.