48 Service Excellence jobs in Saudi Arabia

1. 10+ years of experience in digital banking platform support and operations.
2. Proven expertise in IT infrastructure, including networking (LAN/WAN, firewalls, switches/routers), middleware integration, incident/problem management, SRE practices, backup/recovery, and SLA monitoring.
3. Hands-on experience in the banking sector, particularly with banking applications infrastructure, risk/compliance system support, and business continuity planning.
4. ITIL 4 certification, fluency in Arabic and English, and a strong understanding of SAMA, NIST, IFRS, and ITIL standards.

1. Bachelor’s degree in IT or related field.
2. Familiarity with CRM/CX platforms such as Genesys or Twilio, and working knowledge of Agile/Scrum methodologies.

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.

We are an UN Women Empowerment Principal Signatory and are certified from the National Minority Supplier Development Council.

• Winner of Entrepreneur 360 Award (2019).
• IAOP Award; Ranked in top 100 internationally.
• Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest-growing companies in America.
• Named one of the top ten fastest growing businesses in Houston in 2016.
• Ranked 25th in the HBJ's Fast 100 Private Companies Award in 2017.

We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship.

Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.

We are seeking an experienced CX Lead at DIET WATCHERS .

The CX Lead is responsible for overseeing the customer journey, ensuring that every interaction a customer has with the brand is positive, consistent, and aligned with the company's values. This role involves driving CX initiatives and contributing to business growth.

• Customer Journey Management: Oversee the entire customer journey, identify opportunities for improvement, and ensure consistency across all touchpoints.
• Team Leadership: Lead and mentor CX teams, ensuring alignment with the company's CX goals and delivering exceptional service.
• Data-Driven Decision Making: Use customer data and analytics to inform strategies and enhance the customer experience.

• Foster Cross-Departmental Collaboration: Work closely with marketing, sales, and product development to ensure alignment and a cohesive CX strategy.

• Educational Background: A degree in business, marketing, or a related field is required; additional certifications in customer experience management are highly valued.
• Industry Experience: Extensive experience in customer service, marketing, or CX roles, with a focus on managing teams and strategic initiatives.

Certifications such as Certified Customer Experience Professional (CCXP) can enhance a candidate's qualifications and demonstrate commitment to the field.

Direct message the job poster from Raya Financing Company

Raya Financing Company specializes in auto financing and is licensed by the Saudi Central Bank (SAMA). Headquartered in Dammam, our services are available across the Kingdom.

Visit our website to learn more:

1. JOB DETAILS:

Position Title: Customer Experience Manager

2. JOB CONTEXT:

Operate in a fast paced and dynamic environment, the Customer Experience Manager develops strategies to improve customer interactions, managing a team of customer service representatives, analyzing customer feedback, and collaborating with cross-functional teams to align customer experience with organizational goals.

3. KEY ACCOUNTABILITIES:

-Design and implement strategies to enhance the end-to-end customer experience, ensuring seamless interactions across all touchpoints.

-Develop and optimize the customer journey from application to account closure.

• Customer Experience (CX) Quality:

-Maintain and improve customer experience standards to enhance satisfaction and loyalty.

-Lead cross-functional initiatives to improve service delivery and operational efficiency.

• Customer Journey Transformation:

-Lead the Customer Experience transformation initiatives to improve all facets of customer journey.

• Manage Customer Application Process:

-Supervise the entire customer application process to ensure compliance and efficiency.

• Lead Customer Experience (CX) Team:

-Manage and develop the CX team to maintain high standards of service delivery.

-Manage, train, and motivate a team of customer service representatives to deliver high-quality service and resolve customer issues effectively.

• Customer Feedback Analysis:

-Collect and analyze customer feedback through surveys, reviews, and other channels to identify areas for improvement and drive actionable insights.

• Performance Metrics:

-Emphasize the importance of continuous monitoring, evaluation, and improvement of CX initiatives based on feedback, data analysis, industry best practices, and emerging trends.

• Customer Advocacy:

-Act as the voice of the customer within the organization, advocating for customer needs and ensuring their feedback shapes business strategies.

-Outline training programs and development initiatives for CX Unit employees to enhance their customer service skills, product knowledge, and ability to deliver exceptional experiences.

4.QUALIFICATIONS, EXPERIENCE:

• Minimum Qualification: Bachelor’s degree in business administration, or a related field (Master’s degree preferred).
• Minimum Experience: 8+ years of experience in customer service, customer experience, or a related field, with at least 2 years in a leadership role.
• Other Requirement:
• Strong analytical, leadership and communication skills.
• Experience working in a fast-paced environment with the ability to manage multiple projects simultaneously.
• Familiarity with customer experience best practices, journey mapping and relevant technologies.

At Raya Financing, we are not just about empowering our clients with innovative financial solutions; we are also committed to creating a supportive and dynamic work environment for our employees. Our team thrives on collaboration, creativity, and a shared passion for excellence.

We offer competitive benefits, growth opportunities, and a culture that values work-life balance. Join us and be part of a company that invests in your success and well-being.

Explore current career opportunities and discover how you can contribute to shaping a brighter financial future.

• Seniority level Director

• Employment type Full-time

• Job function Customer Service, Information Technology, and Business Development
• Industries Financial Services, Telecommunications, and Banking

Referrals increase your chances of interviewing at Raya Financing Company by 2x

Get notified about new Customer Experience Manager jobs in Dammam, Eastern, Saudi Arabia .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

What your responsibilities will include:

• Craft and manage seamless, end-to-end customer journeys that deliver exceptional user experiences every time.
• Collaborate across teams such as compliance, legal, finance, sales, and customer support to ensure alignment and effective communication.
• Audit customer-facing platforms to identify and resolve potential issues proactively, ensuring smooth operations.
• Build customer feedback loops and utilize data-driven insights to refine strategies and improve product offerings.
• Advocate for customer needs, influence strategic decisions, and foster a culture prioritizing client satisfaction.
• Monitor success metrics like CSAT and NPS to evaluate performance and identify areas for improvement.
• Collaborate with IT teams to enhance UI/UX and implement features aligned with customer needs.

Qualifications:

• At least 3-4 years of experience in a similar role.
• Experience with digital retail products.
• Deep expertise in designing and optimizing customer journeys for SaaS, digital entertainment, fintech, and high-growth platforms such as Netflix, Spotify, Revolut, Robinhood, Stripe, and Salesforce.
• Proven history of championing customer advocacy and leading cross-department initiatives to deliver impactful results.
• Advanced skills in Salesforce and customer analytics, with the ability to translate data into actionable insights.

Preferred Qualifications:

• Excellent analytical, organizational, and communication skills.
• High attention to detail and ability to work independently.

Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. Applicants should independently verify the legitimacy of prospective employers. We do NOT endorse requests for money payments or sharing personal/bank details. For security information, visit Security Advice. If you suspect fraud, email us at

Direct message the job poster from Raya Financing Company

Raya Financing Company specializes in auto financing and is licensed by the Saudi Central Bank (SAMA). Headquartered in Dammam, our services are available across the Kingdom.

Visit our website to learn more:

1. JOB DETAILS:

Position Title: Customer Experience Manager

2. JOB CONTEXT:

Operate in a fast paced and dynamic environment, the Customer Experience Manager develops strategies to improve customer interactions, managing a team of customer service representatives, analyzing customer feedback, and collaborating with cross-functional teams to align customer experience with organizational goals.

3. KEY ACCOUNTABILITIES:

-Design and implement strategies to enhance the end-to-end customer experience, ensuring seamless interactions across all touchpoints.

-Develop and optimize the customer journey from application to account closure.

• Customer Experience (CX) Quality:

-Maintain and improve customer experience standards to enhance satisfaction and loyalty.

-Lead cross-functional initiatives to improve service delivery and operational efficiency.

• Customer Journey Transformation:

-Lead the Customer Experience transformation initiatives to improve all facets of customer journey.

• Manage Customer Application Process:

-Supervise the entire customer application process to ensure compliance and efficiency.

• Lead Customer Experience (CX) Team:

-Manage and develop the CX team to maintain high standards of service delivery.

-Manage, train, and motivate a team of customer service representatives to deliver high-quality service and resolve customer issues effectively.

• Customer Feedback Analysis:

-Collect and analyze customer feedback through surveys, reviews, and other channels to identify areas for improvement and drive actionable insights.

• Performance Metrics:

-Emphasize the importance of continuous monitoring, evaluation, and improvement of CX initiatives based on feedback, data analysis, industry best practices, and emerging trends.

• Customer Advocacy:

-Act as the voice of the customer within the organization, advocating for customer needs and ensuring their feedback shapes business strategies.

-Outline training programs and development initiatives for CX Unit employees to enhance their customer service skills, product knowledge, and ability to deliver exceptional experiences.

4.QUALIFICATIONS, EXPERIENCE:

• Minimum Qualification: Bachelor's degree in business administration, or a related field (Master's degree preferred).
• Minimum Experience: 8+ years of experience in customer service, customer experience, or a related field, with at least 2 years in a leadership role.
• Other Requirement:
• Strong analytical, leadership and communication skills.
• Experience working in a fast-paced environment with the ability to manage multiple projects simultaneously.
• Familiarity with customer experience best practices, journey mapping and relevant technologies.

At Raya Financing, we are not just about empowering our clients with innovative financial solutions; we are also committed to creating a supportive and dynamic work environment for our employees. Our team thrives on collaboration, creativity, and a shared passion for excellence.

We offer competitive benefits, growth opportunities, and a culture that values work-life balance. Join us and be part of a company that invests in your success and well-being.

Explore current career opportunities and discover how you can contribute to shaping a brighter financial future.

• Seniority level Director

• Employment type Full-time

• Job function Customer Service, Information Technology, and Business Development
• Industries Financial Services, Telecommunications, and Banking

Referrals increase your chances of interviewing at Raya Financing Company by 2x

Get notified about new Customer Experience Manager jobs in Dammam, Eastern, Saudi Arabia .

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• Opportunity to be a part of a unique growth team

• Develop and implement a customer experience strategy aligned with business objectives.
• Customer Journey Optimization by enhancing the customer lifecycle through proactive engagement.
• Utilize AI, CRM platforms, and automation to streamline CX operations.
• Customer Success & Retention - Strengthen retention, onboarding, and customer loyalty strategies.
• Data-Driven CX Insights - Leverage analytics to track and improve customer satisfaction.
• Develop programs to enhance customer relationships and advocacy.

A successful Customer Service Director should have:

• A degree in Business Administration, Communications, or a related field.
• A strong background in the b2b customer experience within the technology industry.
• Excellent leadership and team management skills.
• The ability to handle complex customer complaints and queries.
• Strong communication and interpersonal skills.

Company Industry

• Recruitment
• Placement Firm
• Executive Search

Department / Functional Area

• Business Development

Keywords

• B2B Customer Experience Director

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

Skills

1. 10+ years of experience in digital banking platform support and operations.
2. Proven expertise in IT infrastructure, including networking (LAN/WAN, firewalls, switches/routers), middleware integration, incident/problem management, SRE practices, backup/recovery, and SLA monitoring.
3. Hands-on experience in the banking sector, particularly with banking applications infrastructure, risk/compliance system support, and business continuity planning.
4. ITIL 4 certification, fluency in Arabic and English, and a strong understanding of SAMA, NIST, IFRS, and ITIL standards.

1. Bachelor’s degree in IT or a related field.
2. Familiarity with CRM/CX platforms such as Genesys or Twilio, and working knowledge of Agile/Scrum methodologies.

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.

We are an UN Women Empowerment Principal Signatory and are certified from the National Minority Supplier Development Council.

• Winner of Entrepreneur 360 Award (2019).
• IAOP Award; Ranked in top 100 internationally.
• Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest-growing companies in America.
• Named one of the top ten fastest growing businesses in Houston in 2016.
• Ranked 25th in the HBJ's Fast 100 Private Companies Award in 2017.

We rely on seven core values that enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship. Through strict adherence to these values, we have achieved success beyond all documented forecasts and expectations.