751 Service Engineers jobs in Saudi Arabia

Join the Launch Team for a Global Air Compressor Brand in Saudi Arabia

Redmount
is supporting a leading international Air Compressor brand in establishing a distribution network across Saudi Arabia. To help us introduce and grow this brand in the market, we're hiring for multiple full-time and part-time roles, with flexible in-person and hybrid work options.

Open Positions:

• Sales Engineers
  – Drive market penetration and build client relationships
• Service Engineers
  – Deliver technical expertise and after-sales support
• Technicians
  – Perform installation, maintenance, and troubleshooting
• Service Partners
  – Collaborate with us as an authorized service provider

Location & Eligibility:

• Applicants must have experience working in Saudi Arabia
• Preference given to candidates currently based in Saudi Arabia
• Service Partners: Open to existing businesses of any size offering equipment-related services in the Eastern, Western, or Central regions

What We Offer:

• Flexible engagement: Full-time or part-time
• Work modes: In-person or hybrid
• Opportunity to be part of a market-entry initiative with long-term growth potential
• Collaborative environment with a global brand backing

Service Partner Opportunity:

If you're a business providing equipment services—whether you're a solo technician or a regional service company—this is your chance to become an
authorized service partner
for a premium air compressor brand.

Ready to Join?

Send your resume or business profile to Email:

Include a brief note about your experience in Saudi Arabia and your preferred role or partnership interest.

Let's build the future of industrial air solutions—together.

We
build full-fledged innovative solutions with a focus on process automation,
user experience enhancement, and advanced data analytics. With our extensive
industry expertise, we help achieve operational excellence, future-proof your
IT investments, and ensure a competitive edge in the ever-evolving finance
industry.

We are seeking a highly motivated and experienced
Customer Support Lead to oversee and manage production support operations
within a digital banking environment. This role requires a proactive leader who
can coordinate support activities, ensure timely resolution of issues, and act
as the primary point of contact for internal and external stakeholders. The
ideal candidate will have a strong background in IT support, excellent
communication skills, and a deep understanding of the complexities of banking
infrastructure and customer service.

» Lead
and manage L1 and L2 support teams, ensuring efficient handling of incidents,
service requests, and escalations.

» Serve as the primary point of contact
for production support communications across business, technical, and vendor
teams.

» Support operations and track key
performance indicators (KPIs), service-level agreements (SLAs), and other
support metrics to ensure high-quality service delivery.Coordinate with L3
support and engineering teams to ensure seamless issue resolution and knowledge
transfer.

» Develop and maintain support
documentation, guides, and escalation procedures.

» Facilitate daily meetings, incident
reviews, and post-mortem analyses.

» Oversee shift planning and on-call
rotations to ensure 24/7 support coverage and readiness.

» Foster a culture of continuous
improvement, accountability, and customer-centric service.

» Collaborate with QA, DevOps, and
development teams to improve system reliability and user
experience.

» Ensure compliance with banking
regulations, compliance standards, security standards, and internal governance
policies.

» Bachelor’s degree in computer science,
Information Technology, or a related field.

» 6+ years of experience in IT support or
production operations, with at least 2 years in a leadership role.

» Experience in digital banking or
financial services is highly preferred.

» Strong understanding of ITIL practices,
incident management, and service delivery frameworks.

» Excellent communication, leadership, and
stakeholder management skills.

» The ability to work under pressure and
manage multiple priorities in a fast-paced environment.

» Proven experience with monitoring tools,
ticketing systems, IT service management systems, and reporting dashboards.

» Fluency in Arabic and English.

Overview

Join to apply for the Customer Support Agent role at Abwaab .

Location: KSA-based only

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customers' needs and help them use specific features
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share it with our product, sales and marketing teams

• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work (Zendesk)
• Excellent communication and problem-solving skills
• Multi-tasking abilities

• Entry level

• Full-time

• Other

• E-Learning Providers

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Abwaab | Customer Support

KSA-based only

Job Description

• Respond to customer queries in a timely and accurate way, via phone, email or chat

• Identify customers' needs and help them use specific features

• Update our internal databases with information about technical issues and useful discussions with customers

• Monitor customer complaints on social media and reach out to provide assistance

• Share feature requests and effective workarounds with team members

• Inform customers about new features and functionalities

• Follow up with customers to ensure their technical issues are resolved

• Gather customer feedback and share it with our product, sales and marketing teams

• Familiarity with our industry is a plus

• Experience using help desk software and remote support tools

• Understanding of how CRM systems work (Zendesk)

• Excellent communication and problem-solving skills

• Multi-tasking abilities

Job Description

We are seeking talented individuals to join our team as Customer Support Engineers in Saudi Arabia, focusing on customer support, client relations, and adaptability to enhance customer success.

The role involves account management, sales growth, and client satisfaction in the A2P SMS sector, requiring strong communication and negotiation skills. Key responsibilities include providing L1/L2 support, troubleshooting network issues, maintaining IT assets, and requiring CompTIA A+ certification and strong knowledge of hardware and operating systems.

Additionally, the ideal candidate will have experience in providing technical support for various projects, collaborating with engineering teams, troubleshooting issues, and possessing expertise in relevant systems and regulations.

Successful candidates will have strong problem-solving skills, excellent communication abilities, and the ability to work effectively in a team environment. They will also be responsible for installing and configuring hardware and software, managing user accounts, troubleshooting issues, and providing technical support while maintaining documentation.

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and talented individual looking to join a team of professionals, please apply.

Responsibilities and qualifications may vary depending on the specific role, but overall, we are looking for individuals who are passionate about delivering exceptional customer support and technical expertise.

• Provide technical support and training to customers
• Troubleshoot and resolve technical issues
• Collaborate with internal teams to enhance customer experience
• Require strong communication and problem-solving skills

We are an equal opportunities employer and welcome applications from diverse candidates. Please note that we are committed to providing a fair and inclusive work environment.

Overview

First line of support for buyers and vendors on the Qawafel platform. Handles inquiries, troubleshooting, and escalation to internal teams.

• Provide Tier 1 customer support via email, phone, and chat.
• Resolve platform usage issues (orders, invoicing, marketplace navigation).
• Escalate technical or financing issues to Buyer Ops / Tech teams.
• Track and report recurring issues for product improvement.
• Maintain high CSAT and quick response times.

• 1–2 years in customer support (B2B SaaS, 3PL ops, E-commerce).
• Excellent communication and empathy skills.
• Comfort with CRM or ticketing systems.
• Fluent Arabic & English.

Overview

Fordefi is the first and only institutional MPC wallet and security platform purpose-built for decentralized finance (DeFi). Our platform empowers dozens of institutional customers to securely manage their digital assets and seamlessly deploy them into decentralized financial applications. Given the mission-critical nature of our product, security, availability, and responsiveness are always our top priorities.

Founded in 2021 by a team of experts in crypto custody and cybersecurity, Fordefi has raised $28M from industry-leading VCs. With teams in New York, Tel Aviv, and Singapore, we are rapidly growing and looking for exceptional talent to join us on this exciting journey.

APAC.

As a Customer Support Engineer at Fordefi, you will be the first point of contact for customers encountering technical challenges. You will lead the frontline investigation into customer issues, triage and troubleshoot problems, and collaborate closely with our engineering and product teams to ensure a seamless resolution. The ideal candidate will have a strong engineering background, a problem-solving attitude, and experience working independently or managing technical support teams.

• Technical Issue Triage : Act as the primary technical point of contact for customer issues, triaging, analyzing, and diagnosing the root cause.
• Investigation & Resolution : Lead the frontline technical investigation of complex issues, working closely with customers to resolve problems quickly and efficiently.
• Cross-Functional Communication : Collaborate with engineering, product, and QA teams to escalate, reproduce, and resolve customer-reported issues.
• Customer Engagement : Communicate effectively with customers to understand their technical needs, provide updates, and offer solutions.
• Knowledge Sharing : Create and maintain internal and customer-facing documentation to improve overall efficiency and self-service capabilities.
• Independent Leadership : Take ownership of customer issues from start to finish, working independently to drive results. Experience managing or mentoring a technical support team is a plus.

• Problem-Solving Mindset : Demonstrated ability to analyze and solve complex technical problems.
• Engineering Background : Strong technical background, with a degree in Computer Science, Engineering, or related field or equivalent industry experience.
• Technical Aptitude : Experience with SaaS architecture and cloud-based systems. Understanding of API integrations, monitoring and troubleshooting tools.
• Communication Skills : Ability to explain technical concepts to both technical and non-technical audiences, especially in writing.
• Customer Support Experience : Prior experience in a technical support role in a B2B SaaS company.
  • Familiarity with Crypto & DeFi : A plus, but not required. The candidate is expected to quickly become an expert DeFi user and learn the typical blockchain use cases of our customers. The candidate therefore must have willingness to learn how to work with crypto wallets and DApps, understand blockchain concepts.

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell
We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients’ inquiries and requests regarding Foodics products and overall incoming communication channels

In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!

What Will You Do

• Handle and provide the correct answers for client inquiries received at the center of excellence.
• Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.
• Document communication logs into our CRM and ticketing systems with accuracy.
• Train clients on using Foodics products using multiple virtual channels.
• Report daily events to team leaders and highlight areas where more attention may be needed.

What Are We Looking For

• Bachelor’s degree in any major. (Preferred)
• 0 - 1 year of experience in call center or customer service roles
• High fluency in the English language, especially speaking and communicating verbally (Must)
• Excellent typing skills (Must)
• Flexible to work in different shifts in Khobar - On-site (Must)
• Comfortable and skilled in delivering training (Preferred)
• Willing to work hard and with autonomy to handle customer cases till case resolution
• Is naturally strong in communication, with great ability for problem-solving
• Comfortable in conducting routine tasks while maintaining quality standards.

What We Offer You

We believe you will love working at Foodics!

• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.

Join to apply for the Customer Support Specialist role at Talent 360 ME.

About SiFi: SiFi is a corporate expense management platform designed to empower /accounting teams with seamless control over corporate spending. Our platform allows companies to issue cards with specific spending restrictions, ensuring that funds are used efficiently and only for approved expenses.

About the role: The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services. This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities.

• Respond to customer inquiries regarding technical issues and product functionality via various channels (phone, email, chat).
• Diagnose and resolve technical problems related to SiFi's platform and services.
• Provide step-by-step guidance to customers on using product features and troubleshooting common issues.
• Document all customer interactions and technical solutions accurately in the support knowledge base and CRM system.
• Escalate complex technical issues to the engineering or product teams as needed.
• Follow up with customers to ensure their technical issues have been resolved and they are satisfied.
• Contribute to the creation and maintenance of support documentation and knowledge base articles.
• Identify and report recurring technical issues and provide feedback to the product team.
• Stay up-to-date with SiFi's product updates and technical specifications.
• Provide excellent customer service and maintain a professional demeanor.

• Bachelor's degree in a technical field (e.g., Computer Science, Information Technology) or equivalent experience.
• Proven experience (1+ year) in a technical support role, preferably in the software or FinTech industry.
• Strong technical aptitude and problem-solving skills.
• Excellent verbal and written communication skills in English and Arabic (preferred).
• Familiarity with troubleshooting software and web applications.
• Good understanding of basic networking concepts.

• Entry level

• Full-time

• Other