121 Service Desk Analyst jobs in Saudi Arabia

A
Service Desk Analyst
plays a critical role in any organization, acting as the front-line support for all IT-related queries and issues.

Responsibilities:

• Provide first-level technical support to end-users via phone, email or in-person
• Troubleshoot hardware and software issues, network connectivity problems and peripheral equipment malfunctions
• Log all incidents and service requests in the service desk system and ensure timely closure of tickets
• Escalate complex incidents or requests to senior team members or other teams as required
• Evaluate and prioritize incidents based on impact and urgency, and take necessary actions to meet established service level agreements (SLAs)
• Install, configure and maintain hardware and software systems as required
• Create and maintain documentation related to service desk procedures, troubleshooting guides and end-user training manuals
• Participate in service desk projects and initiatives as required
• Provide end-user training on basic technology use and best practices

Qualifications:

• Diploma
  degree
  in Computer or related field or equivalent work experience
• Minimum of
  2 years of experience in a service desk or technical support role
• Excellent troubleshooting and problem-solving skills
• Strong customer service orientation and interpersonal skills
• Strong knowledge of Microsoft Windows operating systems and Microsoft Office applications
• Knowledge of virtualized environments such as VMware or Microsoft Hyper-V
• Experience with Active Directory and Exchange
• Preferably with data analysis experience
• ITIL Foundation certification preferred

• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Follow up in a timely manner to ensure customer satisfaction
• Understand all programs, systems, and procedures necessary to perform job effectively
• Where applicable, communicate with customers to attempt to bring resolution
• Communicate feedback and progress to management
• Maintain diplomacy and tact when dealing with upset or escalated calls
• Escalate customer complaints and/or calls through the appropriate channels to management
• Provide feedback to management concerning possible problems or areas of improvement
• Make recommendations to implement improved processes
• Perform other duties as assigned by management
  
  QUALIFICATIONS
  
  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required.
  
  EDUCATION and/or EXPERIENCE
• High School Diploma or General Educational Development (GED) certificate with equivalent relevant work experience desired.
• Knowledge and understanding of facility management environment
• Knowledge, understanding, and compliance with Service Request policies and procedures
• Previous customer service and/or call center experience is a must
• Bi-lingual (English and Arabic) is an advantage
• Knowledge in SAP is an advantage
  
  ATTRIBUTES
• Ability to maintain the highest level of confidentiality
• Proficient personal computer skills, including Microsoft Office
• Excellent interpersonal, written, and oral communication skills
• Ability to work in a team fostered environment
• Ability to work in a multi-tasked environment
• Ability to prioritize and organize work
• Ability to adapt to a flexible schedule.
  
  COMPUTER SKILLS
  
  Proficient with Microsoft Office

• Provide an excellent level of customer care & support to the user community.
• Resolve open helpdesk calls.
• Provide cover for incoming Helpdesk calls where necessary.
• Troubleshoot and resolve desktop user issues (hardware and software).
• Provide support and maintenance of hardware and software to desktop users.
• Troubleshoot and resolve printer and printing issues.
• Escalate unsolved issues to relevant people (3rd Line, IT Management or 3rd Party support).
• Basic Administration, Support, Development and Maintenance of the network infrastructure and its users.
• Provide clear feedback and communication to the user community at all times.
• Provide assistance/support to other members of IT Team as and when required.
• Provide proactive feedback to existing IT systems.
• Ensuring departmental procedures, policies and standards are followed and fully documented and kept up-to-date.
• Assist the IT ISS team maintain internal and external Service Level Agreements.
• Provide regular reports and feedback to the Helpdesk Manager and/or the IT ISS.
• Management team on outstanding IT requests workload and projects undertaken.
• Liaise with 3rd party support/suppliers.
• Providing support to other teams within the IT department.
• Work as a team player to increase the profile of the department.
• Other assorted tasks in the department as requested by the IT Services & Support Manager.

Qualifications, Certifications, and Experience requirements:

• Good standard of general education (BS Computer Sciences/BSCE/BSECE/) or equivalent.
• Good interpersonal skills (able to exercise tact, patience and understanding)
• Fluent in English language
• A minimum of 2 years work-related skil

Company Description

Idex Telecom is a leading VAS solution company in Saudi Arabia and the Gulf region.

Role Description

This is a full-time, on-site role for a Network Engineer located in Riyadh, Saudi Arabia. The Network Engineer will be responsible for managing and maintaining network infrastructure, ensuring optimal performance, and implementing necessary upgrades. Day-to-day tasks include network administration, designing network solutions, troubleshooting network issues, and ensuring network security. The Network Engineer will also provide support for IT-related issues.

Qualifications

• Network Administration and Network Engineering skills
• Experience in Network Design and Troubleshooting
• Proficiency in Network Security protocols and practices
• Strong problem-solving and analytical skills
• Excellent communication and team collaboration skills
• Bachelor's degree in Computer Science, Information Technology, or related field
• Relevant certifications such as CCNA, CCNP, or equivalent are a plus
• Experience in the telecommunications industry is a plus

Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.

• Provide first-level technical support for hardware, software, and network-related inquiries.
• Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system.
• Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices.
• Assist users with application software and business software issues.
• Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups.
• Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference.
• Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems.
• Conduct training sessions for users on new software and tools when applicable.
• Proactively identify areas for improvement in help desk processes and recommend enhancements.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1-2 years of experience in a help desk or technical support role.
• Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users.
• Familiarity with common operating systems (Windows, MacOS) and software applications.
• Excellent interpersonal and customer service skills.
• Ability to manage multiple tasks and work in a fast-paced environment.

Comprehensive benefits package

Company Description

TechMantra Global is a leading Technology, Consulting, and Outsourcing company that partners with global technology leaders such as Microsoft, Salesforce, Oracle, and Sitecore. We specialize in Salesforce CRM, Azure Cloud solutions, Power Apps, Power BI, and other analytics tools. Established to provide strategic IT solutions, we ensure higher levels of security, productivity, efficiency, and reliability. TechMantra Global operates in India, UAE, and Gulf Countries, delivering innovative and cutting-edge IT services to meet evolving business needs.

Role Description

This is a full-time, on-site role located in Riyadh for an Information Technology Help Desk position. The primary responsibilities include providing technical support, troubleshooting network and system issues, ensuring network security, and offering excellent customer service to resolve client IT problems efficiently. The role also involves maintaining IT infrastructure, managing user accounts, and collaborating with other IT team members.

Qualifications

• Strong skills in Network Administration and Information Technology
• Proficient in Troubleshooting and Network Security
• Excellent Customer Service skills
• Effective communication skills and ability to work collaboratively
• Ability to work on-site in Riyadh
• Bachelor's degree in Information Technology, Computer Science, or related field
• Relevant certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Fundamentals) are a plus
• Prior experience in a similar role is beneficial

Location:
Riyadh, Saudi Arabia.

Employment Type:
Full-time

We are seeking a skilled and proactive
IT Support Engineer (Level 1 & Level 2)
to join our dynamic team. The ideal candidate will have a strong technical foundation, proven hands-on experience in IT support, and a customer-focused approach to delivering high-quality service to end-users across multiple environments.

Responsibilities

• Provide
  L1 and L2 support
  for hardware, software, and network issues across 500+ end-users.
• Troubleshoot, maintain, and upgrade
  PCs, laptops, printers (network & local), and telephony systems (VoIP, analog, PBX, AP firmware upgrades).
• Set up, configure, and monitor
  CCTV and security systems.
• Support
  network infrastructure
  (routers, switches, firewalls, access points), including configuration and diagnostics.
• Troubleshoot and resolve issues with
  Microsoft Office (Word, Excel, PowerPoint, Outlook), MS Teams, and other enterprise applications.
• Provide remote support via tools such as
  TeamViewer, AnyDesk, Windows Remote Desktop, Quick Assist.
• Manage
  cPanel email accounts
  and troubleshoot SMTP/IMAP/POP issues, as well as SPF/DKIM configurations for secure delivery.
• Support
  LAN/WAN, IP addressing, DHCP/DNS, firewall settings, and VPN access
  for remote users.
• Perform
  Active Directory and Group Policy tasks
  (user/group management, access rights, security policies).
• Implement and maintain
  endpoint security solutions (antivirus, EDR, compliance checks).
• Track IT assets, manage decommissioning securely, and document technical procedures and troubleshooting steps.
• Ensure adherence to
  SLAs, KPIs, and ITIL-based service management practices.

Qualifications

• Bachelor's degree
  in Information Technology, Computer Science, or a related field.
• 2–3 years of hands-on IT support/helpdesk experience
  (Level 1 & Level 2).
• Strong knowledge of
  hardware, infrastructure, and enterprise applications troubleshooting.
• Practical experience supporting
  200+ end-users
  in multi-site or remote-enabled environments.
• Familiarity with
  cloud computing concepts and platforms.
• Strong interpersonal, communication (written and spoken English), and organizational skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Professional certifications
  such as CompTIA A+ are highly recommended.

Department: HelpDesk Function

Language: Arabic and English MUST-HAVE

Front Office Service Desk – L1 Helpdesk Analyst

Purpose:
Act as the first point of contact for all user-reported IT/security incidents and requests.

Responsibilities:

• Receive, log, and categorize tickets via phone, email, or portal.

• Provide basic troubleshooting and resolution for common technical/security issues.

• Escalate unresolved incidents to L2/L3 teams.

• Perform initial triage and collect required details for efficient resolution.

• Track ticket status and update users regularly.

• Follow service desk scripts and knowledge base articles.

• Ensure adherence to SLAs and KPIs.

Qualification: Electrical Engineering, Information Technology

Front Office Service Desk will Telecom industry experience will be preferred.

OPSWAT , a global leader in IT, OT , and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

The Position

OPSWAT is looking for an energetic and client-oriented Associate Technical Support Engineerto join our Customer Success Support team in a junior role. You will be responsible foroverseeing the installation and maintenance of OPSWAT products. Yourduties will include optimizing software application performance, installing updates, and performing debugging procedures. You willmanage customer issues with OPSWAT’s applications to ensurethey are resolved quickly and satisfactorily.

What You Will Be Doing

• The Associate Support Engineer needs a working understanding of multiple IT domains and have the ability to grow and strengthen their knowledge in these areas.
• Manage and resolve customer issues with OPSWAT Products and gain an understanding of how OPSWAT products integrate into a client’s architecture.
• Participates in testing and installing new software releases and application system upgrades.
• Review queues of open tickets and ensure each ticket is being handled appropriately.
• Works with internal and external infrastructure teams and vendors to resolve hardware and software issues, including escalations.
• Work with application developers and the internal infrastructure team to troubleshoot applications.
• Participate in engineering and configuring technical solutions for applications, systems implementations, and upgrades.
• Provide phone support and chat support as required.
• Continuously improve technical knowledge of OPSWAT products.
• Coordinate with engineering and QA teams to administer code migrations in production.
• This is a position where you need a little knowledge to begin with, and we are going to mature you into a well-rounded IT engineer.

What We Need from You

• Bachelor’s degree in CS, MIS, or equivalent discipline.
• 1 - 2 years of technical support experience
• Experience in Linux (Ubuntu and CentOS), Windows, and MAC
• Experience with some network and virtualization.

It Would Be Nice If You Had

• Experience with Cybersecurity products

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.

Junior Technical Support Engineer (fresh graduate)

Technical Support

Israel

Professional Service Consultant (Delivery Engineer)