91 Service Delivery Manager jobs in Saudi Arabia
Service Delivery Manager
Posted 12 days ago
Job Viewed
Job Description
This range is provided by Master Works. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay rangeSAR20,000.00/yr - SAR25,000.00/yr
The Service Delivery Manager (SDM) at Master Works will lead the setup, development, and management of the IT Managed Services delivery model. This role is critical to building the service operations from the ground up, ensuring high-quality delivery of IT services to our clients across various sectors, including government and enterprise environments. The SDM will focus on client satisfaction, operational excellence, and sustainable service frameworks aligned with ITIL and industry best practices.
Key Responsibilities:
Service Delivery Setup & Execution:
- Design and implement end-to-end service delivery models, processes, and SLAs tailored for Master Works' IT clients
- Build operational workflows and governance models for NOC, service desk, on-site support, and remote delivery teams
- Ensure consistent and reliable service performance, quality control, and compliance with contractual obligations
- Act as the key interface between Master Works and its managed service clients
- Develop a deep understanding of each client's operational needs and business objectives
- Lead regular client meetings, service reviews, and feedback sessions to ensure satisfaction and trust
- Lead and mentor a team of service desk agents, NOC staff, field engineers, and support specialists
- Define performance metrics and career development plans for team members
- Foster a culture of ownership, agility, and accountability
- Monitor service levels and performance indicators using ITSM tools
- Produce weekly and monthly dashboards and reports for internal leadership and client stakeholders
- Proactively identify risks, bottlenecks, and areas of improvement with actionable recommendations
- Drive continuous improvement initiatives, including automation, knowledge management, and workflow optimization
- Collaborate with the EPMO, Pre-sales, and Technical Units to align service delivery with project-based support models
- Support the development of service catalogs, pricing models, and proposals for new managed services engagements
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related discipline
- 7+ years of experience in IT service delivery, including 2+ years in a managerial or leadership role
- Experience in the Saudi IT market or government digital transformation projects is a plus
- ITIL Foundation certified; advanced certifications (e.g., ITIL Intermediate, PMP) are advantageous
- Deep understanding of IT infrastructure, networks, cloud, and enterprise systems
- Strong leadership and people management capabilities
- Excellent communication and stakeholder management skills
- Familiarity with ITSM tools such as ServiceNow, ManageEngine, or similar platforms
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Consulting
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Master Works by 2x
Sign in to set job alerts for “Service Project Manager” roles. Technical Project Manager - Cybersecurity Senior Manager - Communications Planning & Delivery (COR433) Sr. Consultant - Sr. Project Manager: AEC & Urban Planning Senior IoT Project Manager & Solutions Consultant Senior Manager - Design & Delivery (Leasing) - (COR 225) Manager GSO Territory-Professional Field Services Assistant IT Manager with Insurance domain Health & Safety Coordinator - KSA National Senior Project Manager - Delivery (Theme Park) Junior Project Manager – Advisory Service LineWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrService Delivery Manager
Posted 12 days ago
Job Viewed
Job Description
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Vacancy
1 Vacancy
Job Description
1. Oversee service delivery for both BPO and in-house customer service teams
2. Manage client relationships and ensure service level agreements are met
3. Monitor and improve performance metrics across all customer service channels
4. Coordinate service delivery efforts between different teams and departments
5. Implement and optimize customer service processes and technologies
6. Manage budgets for service delivery and allocate resources effectively
7. Provide leadership and mentorship to team managers and supervisors
8. Analyze customer interaction data to identify trends and areas for improvement
9. Ensure compliance with quality standards and regulatory requirements
10. Develop and implement strategies to enhance customer satisfaction and loyalty
11. Manage vendor relationships with BPO partners
1. Bachelor's degree in Business Administration, Customer Service Management, or related field
2. 5+ years of experience in customer service management, preferably in a multi-channel environment
3. Proven track record of managing both in-house and outsourced customer service teams
4. Strong understanding of customer service technologies and best practices as per COPC
5. Excellent leadership and communication skills
6. Experience with performance management and data analysis, with the ability to report & interpret data trends
7. Knowledge of service level agreements and key performance indicators
8. Ability to work in a fast-paced, dynamic environment
9. Proficiency in customer service software and CRM systems
10 Strong problem-solving and decision-making skills
11. Experience in budget management and resource allocation
12. Familiarity with omnichannel customer service delivery
13. Flexible to travel as per business needs
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#J-18808-LjbffrService Delivery Manager
Posted 12 days ago
Job Viewed
Job Description
Obrela Security Industries delivers cutting-edge Managed Detection & Response (MDR) services that help organizations manage cyber risk and protect critical assets in real time. With a strong footprint across Europe, we operate at the forefront of cyber security operations, providing threat management, incident response, and proactive defense to high-profile clients across diverse industries.
Position Overview:
We are seeking a Service Delivery Manager (SDM) to join our growing team in Saudi Arabia. This position plays a critical role in ensuring the seamless delivery of our Managed Cyber Security services, in line with our service delivery framework and customer expectations. The SDM will be responsible for the onboarding and ongoing management of multiple client engagements, acting as the primary liaison between Obrela and its customers.
Key Responsibilities:
- Manage end-to-end delivery of Managed Security Services across multiple customer engagements
- Lead project onboarding and transition into Business-as-Usual (BAU) service phases
- Develop and maintain project plans to ensure timely and high-quality delivery of MDR services
- Act as the central point of contact for delivery-related matters, coordinating with internal teams to resolve issues efficiently
- Understand client IT and security environments to proactively address challenges and risks
- Handle customer escalations and represent client interests within Obrela
- Collaborate regularly with Security Operations Center (SOC) management for feedback and service improvement
- Provide insights and recommendations to product and engineering teams to enhance service quality
- Partner with the Customer Success team to align service delivery with client expectations
- Bachelor's degree in computer science, Information Technology, or a related field
- 3-5 years of experience in a similar Service Delivery or Cybersecurity role
- Solid understanding of project management principles and frameworks
- Demonstrated experience with SIEM technologies; familiarity with Microsoft Azure Security is highly desirable
- Strong understanding of cybersecurity concepts, trends, and threats
- Proven ability to manage remote teams and build strong professional relationships
- Fluency in Arabic and excellent English (written and spoken) are mandatory
- Must have: Experience working with Saudi Customers across different sectors
- Cybersecurity certifications: CISSP, GCIH, GCIA, CEH, etc
- Vendor-specific certifications: SIEM (e.g., Microsoft Sentinel, Splunk, Qradar, etc.)
- Competitive compensation and benefits package
- Professional growth in a rapidly evolving industry
- Opportunities for travel and international collaboration
- Inclusive, team-oriented culture with a commitment to innovation and excellence
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Obrela by 2x
Sign in to set job alerts for “Service Project Manager” roles. Senior Project Manager - Strategies & Institutional Excellence Senior IoT Project Manager & Solutions Consultant Sr. Consultant - Sr. Project Manager: AEC & Urban Planning Senior Manager - Design & Delivery (Leasing) - (COR 225) Assistant IT Manager with Insurance domain Senior Project Manager - Delivery (Theme Park) Junior Project Manager – Advisory Service Line Senior Project Manager - Buildability (Theme Park) Service Delivery Manager - Associate ManagerWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrService Delivery Manager
Posted 12 days ago
Job Viewed
Job Description
The Service Delivery Manager (SDM) at Master Works will lead the setup, development, and management of the IT Managed Services delivery model. This role is critical to building the service operations from the ground up, ensuring high-quality delivery of IT services to our clients across various sectors, including government and enterprise environments. The SDM will focus on client satisfaction, operational excellence, and sustainable service frameworks aligned with ITIL and industry best practices.
Key Responsibilities:
Service Delivery Setup & Execution:
- Design and implement end-to-end service delivery models, processes, and SLAs tailored for Master Works' IT clients.
- Build operational workflows and governance models for NOC, service desk, on-site support, and remote delivery teams.
- Ensure consistent and reliable service performance, quality control, and compliance with contractual obligations.
Client Relationship & Account Management:
- Act as the key interface between Master Works and its managed service clients.
- Develop a deep understanding of each client's operational needs and business objectives.
- Lead regular client meetings, service reviews, and feedback sessions to ensure satisfaction and trust.
- Lead and mentor a team of service desk agents, NOC staff, field engineers, and support specialists.
- Define performance metrics and career development plans for team members.
- Foster a culture of ownership, agility, and accountability.
SLA Management & Reporting:
- Monitor service levels and performance indicators using ITSM tools.
- Produce weekly and monthly dashboards and reports for internal leadership and client stakeholders.
- Proactively identify risks, bottlenecks, and areas of improvement with actionable recommendations.
- Drive continuous improvement initiatives, including automation, knowledge management, and workflow optimization.
- Collaborate with the EPMO, Pre-sales, and Technical Units to align service delivery with project-based support models.
- Support the development of service catalogs, pricing models, and proposals for new managed services engagements.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related discipline.
- 7+ years of experience in IT service delivery, including 2+ years in a managerial or leadership role.
- Experience in the Saudi IT market or government digital transformation projects is a plus.
- ITIL Foundation certified; advanced certifications (e.g., ITIL Intermediate, PMP) are advantageous.
- Deep understanding of IT infrastructure, networks, cloud, and enterprise systems.
- Strong leadership and people management capabilities.
- Excellent communication and stakeholder management skills.
- Familiarity with ITSM tools such as ServiceNow, ManageEngine, or similar platforms.
Strategic thinking with a hands-on approach in startup environments.
#J-18808-LjbffrService Delivery Manager
Posted 12 days ago
Job Viewed
Job Description
Obrela Security Industries delivers cutting-edge Managed Detection & Response (MDR) services that help organizations manage cyber risk and protect critical assets in real time. With a strong footprint across Europe, we operate at the forefront of cyber security operations, providing threat management, incident response, and proactive defense to high-profile clients across diverse industries.
Position Overview:
We are seeking a Service Delivery Manager (SDM) to join our growing team in Saudi Arabia. This position plays a critical role in ensuring the seamless delivery of our Managed Cyber Security services, in line with our service delivery framework and customer expectations. The SDM will be responsible for the onboarding and ongoing management of multiple client engagements, acting as the primary liaison between Obrela and its customers.
Key Responsibilities:
- Manage end-to-end delivery of Managed Security Services across multiple customer engagements.
- Lead project onboarding and transition into Business-as-Usual (BAU) service phases.
- Develop and maintain project plans to ensure timely and high-quality delivery of MDR services.
- Act as the central point of contact for delivery-related matters, coordinating with internal teams to resolve issues efficiently.
- Understand client IT and security environments to proactively address challenges and risks.
- Handle customer escalations and represent client interests within Obrela.
- Collaborate regularly with Security Operations Center (SOC) management for feedback and service improvement.
- Provide insights and recommendations to product and engineering teams to enhance service quality.
- Partner with the Customer Success team to align service delivery with client expectations.
Required Qualifications & Experience:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 3–5 years of experience in a similar Service Delivery or Cybersecurity role.
- Solid understanding of project management principles and frameworks.
- Demonstrated experience with SIEM technologies; familiarity with Microsoft Azure Security is highly desirable.
- Strong understanding of cybersecurity concepts, trends, and threats.
- Proven ability to manage remote teams and build strong professional relationships.
- Fluency in Arabic and excellent English (written and spoken) are mandatory.
- Must have: Experience working with Saudi Customers across different sectors
Preferred Certifications (a plus, not required):
- Cybersecurity certifications: CISSP, GCIH, GCIA, CEH, etc.
- Vendor-specific certifications: SIEM (e.g., Microsoft Sentinel, Splunk, Qradar, etc.)
What We Offer:
- Competitive compensation and benefits package
- Professional growth in a rapidly evolving industry
- Opportunities for travel and international collaboration
- Inclusive, team-oriented culture with a commitment to innovation and excellence
Service Delivery Manager
Posted 12 days ago
Job Viewed
Job Description
The Service Delivery Manager (SDM) at Master Works will lead the setup, development, and management of the IT Managed Services delivery model. This role is critical to building the service operations from the ground up, ensuring high-quality delivery of IT services to our clients across various sectors, including government and enterprise environments. The SDM will focus on client satisfaction, operational excellence, and sustainable service frameworks aligned with ITIL and industry best practices.
Key Responsibilities:
Service Delivery Setup & Execution:
- Design and implement end-to-end service delivery models, processes, and SLAs tailored for Master Works' IT clients
- Build operational workflows and governance models for NOC, service desk, on-site support, and remote delivery teams
- Ensure consistent and reliable service performance, quality control, and compliance with contractual obligations
- Act as the key interface between Master Works and its managed service clients
- Develop a deep understanding of each client's operational needs and business objectives
- Lead regular client meetings, service reviews, and feedback sessions to ensure satisfaction and trust
- Lead and mentor a team of service desk agents, NOC staff, field engineers, and support specialists
- Define performance metrics and career development plans for team members
- Foster a culture of ownership, agility, and accountability
- Monitor service levels and performance indicators using ITSM tools
- Produce weekly and monthly dashboards and reports for internal leadership and client stakeholders
- Proactively identify risks, bottlenecks, and areas of improvement with actionable recommendations
- Drive continuous improvement initiatives, including automation, knowledge management, and workflow optimization
- Collaborate with the EPMO, Pre-sales, and Technical Units to align service delivery with project-based support models
- Support the development of service catalogs, pricing models, and proposals for new managed services engagements
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related discipline
- 7+ years of experience in IT service delivery, including 2+ years in a managerial or leadership role
- Experience in the Saudi IT market or government digital transformation projects is a plus
- ITIL Foundation certified; advanced certifications (e.g., ITIL Intermediate, PMP) are advantageous
- Deep understanding of IT infrastructure, networks, cloud, and enterprise systems
- Strong leadership and people management capabilities
- Excellent communication and stakeholder management skills
- Familiarity with ITSM tools such as ServiceNow, ManageEngine, or similar platforms
Service Delivery Manager (Hyperscalers)
Posted 12 days ago
Job Viewed
Job Description
The IT Service Delivery Manager (ITSDM) is responsible for ensuring the efficient and effective delivery of IT services to meet business needs within a multi-cloud environment. This role oversees service management processes, ensures high customer satisfaction, and aligns IT service delivery with organizational goals. The ITSDM works closely with internal teams, vendors, and stakeholders to drive service excellence, optimize performance, and improve IT operations across on-premises, Oracle Cloud Infrastructure (OCI), and Google Cloud Platform (GCP).
Role and Responsibilities
- Service Delivery & IT Operations Management:
- Oversee the end-to-end delivery of IT services, ensuring SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) are met across on-prem, OCI, and GCP environments.
- Manage IT support teams (Service Desk, Infrastructure, Applications, etc.) to deliver high-quality technical support and services.
- Develop, implement, and maintain ITIL-based service management processes (Incident, Problem, Change, and Release Management).
- Monitor IT service performance and implement continuous improvement initiatives.
- Ensure seamless integration and service orchestration between on-prem, OCI, and GCP.
- Stakeholder Management:
- Act as the primary point of contact for business units regarding IT services and escalations.
- Work closely with internal and external teams to ensure seamless service integration.
- Manage vendor relationships for cloud service providers (OCI, GCP) and third-party MSPs.
- IT Service Continuity & Security Compliance:
- Ensure compliance with IT security policies, data protection regulations, and industry best practices.
- Conduct risk assessments and proactively mitigate IT service risks.
- Implement and enforce security best practices for OCI and GCP environments.
- Strategic Planning & Process Improvement:
- Identify opportunities for automation, process optimization, and cost reduction within IT operations.
- Align IT services with business objectives by working closely with leadership and IT teams.
- Lead IT projects related to service delivery enhancements and digital transformation.
- Develop and implement cloud governance models for OCI and GCP.
- Performance Monitoring & Reporting:
- Track and report on IT service performance metrics, incident trends, and root cause analyses.
- Provide regular reports and insights to senior management on IT service performance.
- Ensure end-user satisfaction by conducting surveys and feedback assessments.
- Utilize cloud-native monitoring tools (OCI Logging, Google Cloud Operations Suite) for proactive incident management.
- Leadership & Team Management:
- Lead, mentor, and develop IT service teams to enhance technical and customer service skills.
- Drive a culture of service excellence and continuous improvement within the IT department.
- Conduct training programs to enhance IT service management knowledge across teams.
.
Qualifications and Education Requirements
- Bachelor’s degree in IT, Computer Science, or related field (Master’s preferred).
- 15+ years of experience in IT Service Management, IT Operations, or a similar role.
- Expertise in multi-cloud environments, particularly OCI and GCP.
- Strong understanding of ITIL frameworks, ITSM tools (e.g., ServiceNow, BMC Remedy), and IT governance best practices.
- Experience in managing IT support teams and vendors in a multi-cloud or hybrid IT environment.
- Strong understanding of OCI IAM, GCP IAM, networking, security policies, and cloud automation.
- Excellent problem-solving, analytical, and decision-making skills.
- Strong leadership, communication, and stakeholder management abilities.
- Experience with incident management, change management, and IT project management.
- Certifications in OCI and GCP (e.g., OCI Architect Professional, Google Professional Cloud Architect) are highly desirable.
Preferred Qualifications:
- Knowledge of cybersecurity, compliance frameworks, and disaster recovery planning.
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Service Delivery Manager - Offshore
Posted today
Job Viewed
Job Description
**Are you passionate about being part of a successful team?**
**Are you a Service Delivery Manager looking for a new opportunity**
**Join our Drilling & Completions Fluids Team**
Our Drilling & Completion Fluids business provides intelligent, connected technologies to support, monitor and control drilling processes. We provide innovative solutions across multiple geographies. Providing customers with the excellent solutions needed to improve their operations reliably and efficiently.
**Partner with the best**
As a Service Delivery Manager, you will ensure that our Baker Hughes maximizes its short
- and long-term revenue, profit, and cash collection opportunity by enabling flawless accomplishment, on time delivery, contract adherence and cash collection for the assigned jobs.
As a Service Delivery Manager - Offshore, you will be responsible for:
- Ensuring all activities are carried out according to our non-negotiables and our cultural pillars
- Collaborating with sales. teams as well as direct interaction with customers for assigned area to understand the activity forecast
- Ensuring flawless execution and on-time delivery by assigning appropriate resources in line with volume and complexity of forecasted activity.
- Ensuring the team understands contracts/quote for their assigned job portfolio to ensure we harvest our contracts and collect owed payments
- Overseeing the budget and P/L for the area of responsibility.
- Developing the team in line with competency and training programs for their respective positions as well as future career plans
**Fuel your passion**
To be successful in this role you will:
- Have a Bachelor's degree from an accredited university or college
- Have a minimum of 7 years’ experience in oil and gas industry
- Be geographically mobile due to the location availability of the role
- Have a minimum of 5 years of Drilling & Completion Fluids product line experience
- Have a good understanding and experience within the market
- Be able to communicate complex technical information to customers and stakeholders
**Work in a way that works for you**
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
**Working with us**
Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
**Working for you**
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits
**About Us**
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner, and more efficient.
**Join Us**
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
**About Us**:
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we’re committed to achieving net-zero carbon emissions by 2050 and we’re always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.
**Join Us**:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Service Delivery Manager - Associate Manager
Posted 4 days ago
Job Viewed
Job Description
Service Delivery Manager - Associate Manager page is loadedService Delivery Manager - Associate Manager Apply locations SAU - RIYADH time type Full time posted on Posted 11 Days Ago job requisition id 51551971
Job Description:
Role
Accountable for the overall Financial, operational and account satisfaction for the specify delivery locations
§ Financial (expense, recovery, residues)
§ Customer Satisfaction
§ Internal delivery process standard
§ Growth forecast and engagement of delivery resources
Essential Job Functions:
§ Single point of contact for the Account Service Team (ADM, Global ADM, Client manager, Service delivery Executive) ensuring TCE (total customer experience) for the account
- Ensures cross tower / cross- service line cooperation and coordinates activities between teams
- Integrates the operation departments and streamline the processes between tower (delivery organization and location), other teams and customer
- Communicates with and drives operation teams to meet Customer expectations and execute on agreed improvement plans
§ Ensures that services are delivered according to the Service description (SLO – service level objectives), using utility Services Standards and ITSM/ITIL methodology
§ Support change management activities, accountable for large change projects
- Identifies (together with DLs) technical resources to complete project and change management activities
§ Resource capacity planning
§ Reviews, assesses, adapts and re-implements processes to support planning, distribution maximization (to lower level) in order to decrease the workload put on people and increase the customer satisfaction
§ Participates in the sizing and planning for “Work Migration” of Account team
§ Participates on Operation Meetings (conf calls) with customer on request and hosts reviews at key Delivery Centers, as necessary.
§ Participates on Account Steering Committee meetings, drives open transformation actions to improve delivery environment.
§ Communicates and works closely with ADM
§ Performs regular billing and time tracking check/assessment in order to maintain correct invoicing/reporting
Basic Qualifications:
§ Bachelor's degree in a relevant field or equivalent combination of education and experience
§ Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role
§ Minimum of 3 years’ experience in the Outsourcing Services Business
§ Technical knowledge/background in systems administration,
§ Good familiarity in the area Infrastructure Operations/ Service Desk Area with past cross-functional exposure
§ Good communication, networking and negotiation skills.
§ Excellent English communication skill (both - oral and written)
§ Strong customer and service orientation
§ Good communication, networking and negotiation skills.
Other Qualifications:
§ An advanced degree in a relevant field is a plus
§ Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Certified Cloud Practitioner, are a plus
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is available here .
Similar Jobs (6) Lead SQL & Oracle DB Engineer locations SAU - RIYADH time type Full time posted on Posted 8 Days AgoWindowsVirtualizationADFS Engineer locations SAU - RIYADH time type Full time posted on Posted 8 Days AgoBuisness Continuity SME locations SAU - RIYADH time type Full time posted on Posted 13 Days Ago #J-18808-LjbffrService Delivery Manager - Associate Manager
Posted today
Job Viewed
Job Description
Service Delivery Manager - Associate Manager page is loaded Service Delivery Manager - Associate Manager Apply locations SAU - RIYADH time type Full time posted on Posted 11 Days Ago job requisition id 51551971
Job Description:
Role
Accountable for the overall Financial, operational and account satisfaction for the specify delivery locations
§ Financial (expense, recovery, residues)
§ Customer Satisfaction
§ Internal delivery process standard
§ Growth forecast and engagement of delivery resources
Essential Job Functions:
§ Single point of contact for the Account Service Team (ADM, Global ADM, Client manager, Service delivery Executive) ensuring TCE (total customer experience) for the account
- Ensures cross tower / cross- service line cooperation and coordinates activities between teams
- Integrates the operation departments and streamline the processes between tower (delivery organization and location), other teams and customer
- Communicates with and drives operation teams to meet Customer expectations and execute on agreed improvement plans
§ Ensures that services are delivered according to the Service description (SLO – service level objectives), using utility Services Standards and ITSM/ITIL methodology
§ Support change management activities, accountable for large change projects
- Identifies (together with DLs) technical resources to complete project and change management activities
§ Resource capacity planning
§ Reviews, assesses, adapts and re-implements processes to support planning, distribution maximization (to lower level) in order to decrease the workload put on people and increase the customer satisfaction
§ Participates in the sizing and planning for “Work Migration” of Account team
§ Participates on Operation Meetings (conf calls) with customer on request and hosts reviews at key Delivery Centers, as necessary.
§ Participates on Account Steering Committee meetings, drives open transformation actions to improve delivery environment.
§ Communicates and works closely with ADM
§ Performs regular billing and time tracking check/assessment in order to maintain correct invoicing/reporting
Basic Qualifications:
§ Bachelor's degree in a relevant field or equivalent combination of education and experience
§ Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role
§ Minimum of 3 years’ experience in the Outsourcing Services Business
§ Technical knowledge/background in systems administration,
§ Good familiarity in the area Infrastructure Operations/ Service Desk Area with past cross-functional exposure
§ Good communication, networking and negotiation skills.
§ Excellent English communication skill (both - oral and written)
§ Strong customer and service orientation
§ Good communication, networking and negotiation skills.
Other Qualifications:
§ An advanced degree in a relevant field is a plus
§ Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Certified Cloud Practitioner, are a plus
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is available here .
Similar Jobs (6) Lead SQL & Oracle DB Engineer locations SAU - RIYADH time type Full time posted on Posted 8 Days Ago WindowsVirtualizationADFS Engineer locations SAU - RIYADH time type Full time posted on Posted 8 Days Ago Buisness Continuity SME locations SAU - RIYADH time type Full time posted on Posted 13 Days Ago #J-18808-Ljbffr