42 Service Crew jobs in Saudi Arabia

Responsible for receiving customers, preparing and delivering high-quality orders, ensuring a clean work environment, and providing exceptional service that achieves customer satisfaction.

نوع الوظيفة: دوام كامل

الراتب المدفوع: ﷼٢٬٠٠٠٫٠٠ لكل شهر

• Deliver exceptional customer service, ensuring orders are accurate and served promptly.
• Maintain cleanliness and visual presentation standards in the store.
• Prepare and serve food and beverages following operational standards and procedures.
• Handle payments accurately, issue receipts, and maintain an organized cash till.
• Adhere to health, safety, and sanitation guidelines.
• Support store operations, including housekeeping and product stocking.
• Address guest concerns promptly and professionally.

• Strong communication and customer service skills.
• Ability to work in a fast-paced environment with attention to detail.
• Willingness to follow company policies and safety protocols.

POSITION OBJECTIVE

• The position is responsible for generating sales and deliver customer service at its best.

• Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.

Key Responsibilities 

Hospitality and Guest Service:

- Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room.

- Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate.

- Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge.

- Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.

- Uses proper procedures to ensure the accuracy of every order for every guest.

- Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru.

- Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests' needs.

- Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.

- Listens carefully to guests and apologizes for the experience in the case of a complaint.

Store Operations:

- Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided.

- Prepares all products as required, following the order monitor to ensure the accuracy of every order.

- Communicates showcase and product needs to ensure proper product availability for guests.

- Regularly takes temperatures of the required products and records in the Time & Temperature Log.

Policies and Procedures:

- Participates in and attends all store meetings and other related functions. 

- Follows all restaurant policies, procedures and standards. 

- Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant.

- Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. 

Cashiering:

- Receives payment by cash, credit cards, vouchers or automatic debits.

- Issue receipts, refunds, or change to the customers correctly.

- Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change. 

- Maintain clean and orderly checkout areas.

Health & Safety:

- Works in compliance with occupational health and safety legislation.

- Knows, understands and follows safe work practices and procedures.

- Uses or wears personal protective equipment or clothing as required.

- Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner. 

- Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.

Location: Jeddah, Saudi Arabia

Employment Type: Full-time

About Al Kaki Group

Al Kaki Group is a leading hospitality and business group in Saudi Arabia, known for its premium dining experiences and commitment to excellence. With a diverse portfolio of successful restaurants and ventures in Jeddah, we take pride in offering world-class flavors and exceptional service. We are committed to building a professional and supportive working environment.

Position Overview

We are seeking a positive, energetic, and customer-focused Waitress / Service Crew member to join the team at one of our renowned restaurants in Jeddah. The ideal candidate will be dedicated to providing an outstanding dining experience for every guest, handling all service tasks efficiently, and maintaining a high standard of presentation and professionalism.

Key Responsibilities

Warmly welcome and seat guests in a friendly and professional manner.

Present menus, answer questions, and provide detailed information on menu items (e.g., ingredients, portion sizes, daily specials).

Accurately take food and beverage orders and communicate them clearly to the kitchen staff.

Serve food and beverages efficiently, ensuring accurate order delivery and presentation.

Check on dining guests to ensure satisfaction and quickly address any issues or requests.

Handle the billing process, accurately processing payments.

Maintain cleanliness and organization in the dining area, including setting and clearing tables.

Collaborate with the kitchen and other service staff to ensure smooth operation of the restaurant.

Requirements

Previous experience in a hospitality or food service role is strongly preferred.

A friendly, professional, and positive attitude with strong customer service skills.

Excellent communication and interpersonal abilities.

Ability to work effectively in a fast-paced environment and handle peak hours with grace.

High standards of personal grooming and presentation.

Flexibility to work shifts, including evenings, weekends, and public holidays.

Why Join Us?

At Al Kaki Group, you will:

Be part of a professional and dedicated service team within a leading hospitality group in Jeddah.

Enjoy a supportive and stable working environment with opportunities for growth.

Have the chance to develop your customer service skills in a high-quality setting

Job Type: Full-time

Application Question(s):

• What is your nationality? (Required)

• Are you currently residing in Jeddah? (Yes/No)

• your Iqama valid and not expired? (Yes/No/Not currently in KSA)

• What is your expected net monthly salary in Saudi Riyals (SAR)?

Job Description
POSITION OBJECTIVE

• The position is responsible for generating sales and deliver customer service at its best.
• Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.

Key Responsibilities

Hospitality and Guest Service:

• Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room.
• Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate.
• Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge.
• Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
• Uses proper procedures to ensure the accuracy of every order for every guest.
• Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru.
• Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests' needs.
• Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.
• Listens carefully to guests and apologizes for the experience in the case of a complaint.

Store Operations:

• Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided.
• Prepares all products as required, following the order monitor to ensure the accuracy of every order.
• Communicates showcase and product needs to ensure proper product availability for guests.
• Regularly takes temperatures of the required products and records in the Time & Temperature Log.

Policies and Procedures:

• Participates in and attends all store meetings and other related functions.
• Follows all restaurant policies, procedures and standards.
• Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant.
• Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager.

Cashiering:

• Receives payment by cash, credit cards, vouchers or automatic debits.
• Issue receipts, refunds, or change to the customers correctly.
• Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.
• Maintain clean and orderly checkout areas.

Health & Safety:

• Works in compliance with occupational health and safety legislation.
• Knows, understands and follows safe work practices and procedures.
• Uses or wears personal protective equipment or clothing as required.
• Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner.
• Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.

Job Title:
Food Service Supervisor

Department:
Hospitality

Reports To:
Food and Beverage Manager

Role Purpos

eThe Food Service Supervisor oversees the planning, coordination, and delivery of high-quality food and therapeutic diet services to patients, staff, and guests. This role ensures compliance with hospital standards, food safety regulations, and patient care requirements by supervising kitchen operations, training staff, designing menus, and resolving service issues in a timely and professional manner

**.

Key Responsibiliti**

es1. Patient Diet Review and Menu Desi

• gnReview patient diet orders and therapeutic diets as requeste
• d.Design and assess therapeutic diet menus in coordination with dietitian
• s.Conduct food analysis and allergy reports to ensure accuracy in meal preparatio
• n.Communicate with clinical dietitians and nursing teams to ensure correct diet order

s.2. Kitchen and Staff Supervisi

• onSupervise dietitians, diet technicians, diet clerks, and kitchen call center staf
• f.Arrange and monitor duty schedules to maintain smooth daily operation
• s.Train and support kitchen staff, chefs, and food servers in food handling, new recipes, and service standard
• s.Submit daily end-of-day kitchen operation report

s.3. Service Quality and Patient Interacti

• onRespond to patient and guest meal requests or complaints promptly and professionall
• y.Visit and interview patients when required to ensure satisfactio
• n.Maintain confidentiality of all patient and hospital communication

s.4. Compliance and Aud

• itAudit and follow up on caterer charges in line with hospital standard
• s.Ensure compliance with Alsalama Hospital systems, HACCP, MOH, and CBAHI food safety standard
• s.Monitor and report on safety incidents and maintain a safe working environmen

t.5. Collaboration and Reporti

• ngAttend meetings to contribute to work improvement initiative
• s.Work closely with hospitality, medical, and nursing teams, as well as external regulators and outsourced staf
• f.Accurately record meals served daily and track food service dat

**a.

Skills & Qualificati**

onsEssential Minimum Requireme

• ntsBachelor's degree in Nutrition, Hospitality Management, or related fie
• ld.Minimum of 2 years of experience in a similar supervisory positi
• on.SCFHS Health Certificate and Balady certificati

on.Desired Experie

• nce4+ years of experience in healthcare or hospitality indust
• ry.Strong background in customer service and patient ca

re.Required Knowledge & Ski

• llsAdvanced proficiency in Arabic (spoken and writte
• n).Intermediate proficiency in English (spoken and writte
• n).Strong communication and professional problem-solving skil
• ls.Computer literacy and reporting skil
• ls.Adequate knowledge of nutrition and therapeutic diet typ

es.

The Client:

Our client is a leading regional FMCG company based in Jeddah. We are looking for a Food Service Manager to drive growth, enhance customer engagement, and strengthen operational excellence across the country.

The Role:

As the Food Service Manager, you will be responsible for overseeing food service operations nationwide, managing key accounts, and leading initiatives to improve service quality and business performance. This role is pivotal in shaping strategies, ensuring operational efficiency, and driving revenue growth. The key responsibilities would revolve around:

• Develop and execute a comprehensive food service strategy to drive sales, market share, and customer satisfaction.
• Manage and grow relationships with key accounts, distributors, and partners across the region.
• Lead, mentor, and coordinate regional teams to ensure consistent operational standards and performance.
• Monitor market trends, competitor activities, and customer needs to adapt strategies accordingly.
• Collaborate with marketing, sales, and supply chain teams to align initiatives with business objectives.
• Prepare and present regular performance reports and forecasts to senior management.
• Ensure compliance with food safety, quality standards, and regulatory requirements across all operations.
• Identify opportunities for process improvements, cost optimization, and innovation in food service offerings.

The Ideal Candidate:

• Proven track record of at least 7+ years in food service management within the FMCG sector in the Middle East.
• Strong leadership and team management skills, with experience managing multi-location operations.
• In-depth understanding of food service operations, customer relationship management, and market dynamics.
• Excellent communication, negotiation, and interpersonal skills.
• Results-driven mindset with the ability to thrive in a fast-paced, competitive environment.
• Strategic thinker with the ability to translate market insights into actionable business strategies.
• Experience in leveraging data and analytics to drive decision-making and operational performance.

Role Overview:

As a Sales Executive, you will play a key role in driving revenue growth by identifying new business opportunities, nurturing client relationships, and showcasing the property's offerings. You will represent the brand with professionalism and enthusiasm, ensuring a high standard of service and engagement.

Key Responsibilities:

Proactively identify and pursue new business leads to achieve and exceed sales targets.

Build and maintain strong relationships with corporate clients, event planners, and travel partners.

Conduct site visits and deliver compelling presentations to promote the hotel's facilities and services.

Collaborate with internal departments to ensure seamless client experiences and operational excellence.

Develop and implement strategic plans to support business objectives and market growth.

Qualifications & Requirements:

2 years of experience in sales within the hospitality or service industry.

Strong understanding of various market segments.

Excellent planning, organizational, and communication skills.

Ability to work independently under pressure while maintaining attention to detail.

Demonstrated ability to support and mentor colleagues to foster team development.

Overview

Career Opportunities with Gellert Global Group

A great place to work.

Current job opportunities are posted here as they become available.

California applicants please click here for our privacy policy.

We are seeking a results-driven Area Sales Manager to lead sales efforts within a designated region (PNW - ID, WA, OR). This role is responsible for developing, maintaining, and expanding profitable sales of GGG’s diverse product portfolio.

The ideal candidate will create and execute a strategic sales plan focused on increasing product distribution through both distributors and key operator accounts. Working closely with sales leadership and the business development/product management team, the ASM will define clear sales and profitability targets aligned with company objectives.

• Develop and execute strategic sales plans to drive revenue, increase market share, and expand distribution of GGG products across assigned distributors, end users, restaurants, and manufacturers.
• Build and maintain strong relationships with key accounts to ensure consistent growth, customer satisfaction, and long-term partnerships.
• Assist with inventory forecasting by customers to meet demand and avoid shortages or overstock.
• Monitor and report on sales activity and performance against goals; provide insights on variances in sales and profit targets.
• Complete administrative tasks such as expense reports, presentations, and activity logs in a timely manner.
• Analyze local market trends and customer feedback to identify new distribution opportunities and respond to changes affecting sales performance.
• Ensure all order details such as product codes, quantities, pricing, and shipping/delivery timelines are entered accurately.
• Collaborate with Accounts Receivable to resolve and/or substantiate customer invoice deductions and credits.
• Work closely with the logistics department to obtain delivery appointments, release orders, and solve any shipping/trucking issues.

• 3 - 5 years in the foodservice sales channel
• Experience in the food importing industry is a plus
• Entrepreneurial and proactive approach to challenges and opportunities
• Strong analytical abilities for problem-solving and prioritizing in complex environments
• Self-motivated, adaptable, and results-oriented with a solid work ethic
• Excellent interpersonal and communication (written and oral) skills
• Proficient in Microsoft Office Suite, emphasis on Excel
• Willing and able to travel 50% of the time

$62,000 - $102,000 annually

• Health: Medical, dental and vision insurance, Company-paid life, accident and long-term disability insurance, flexible spending accounts
• Wealth: Competitive pay, annual bonus opportunity, matching 401(k) with immediate vesting upon enrollment, generous employee referral program
• Happiness:
• Professional Growth: Online training courses, virtual and classroom development experiences, education assistance program
• Work-Life Balance: Paid-time off, parental leave, flexible work schedules (subject to your location and role)
• Team Building: Employee engagement and recognition programs, wellness, philanthropic and DE&I initiatives, Company-sponsored celebrations, and team-building events

The Gellert Global Group of companies is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state, or local law. Gellert Global Group is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact