123 Service Coordinator jobs in Saudi Arabia

**Service Delivery Coordinator**

**Would you like to take ownership of delivering an exceptional service to our customers?**

**Are you passionate about building relationships and ensuring customer success?**

**Join our world class Oilfield Services Team**

Baker Hughes is the world's first and only full stream provider of integrated oilfield products, services and digital solutions.

**Partner with the best**

As a Service Delivery Coordinator, you will ensure that we maximize short and long-term revenue, profit and cash collection opportunities. You'll oversee the on-time delivery, contract adherence and payment for our offshore customers. In this dynamic role, you'll coordinate job activities across organizational boundaries, ensuring delivery to our customers.

As a Service Delivery Coordinator, you will be responsible for:

- Ensuring services jobs are executed in a timely manner in accordance with the budgeted cost allocations and customers schedules
- Forecasting and scheduling to maximize effective and efficient use of people and resources
- Acting as primary point of contact and trusted advisor to customers to build relationships and customer success
- Following and recording internal Health, Safety and Environmental policies and procedures to ensure a safe, compliant environment

**Fuel your passion**

To be successful in this role you will:

- Have experience working in a similar role within the oil and gas industry
- Be an experienced problem solver, with a methodical approach to solving complex issues internally and externally
- Demonstrate excellent communication skills and an ability to build trusting relationships with customers and suppliers
- Have experience working with multiple internal teams to execute logistics to meet customer requirements
- Be a good team player and show the ability to adapt in an ever-changing, dynamic environment
- Be well organized and have the ability to prioritize tasks

**Work in a way that works for you**

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
**Working with us**

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

**Working for you**

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits

**About Us**

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we’re committed to achieving net-zero carbon emissions by 2050 and we’re always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

**Join Us**

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

**About Us**:
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we’re committed to achieving net-zero carbon emissions by 2050 and we’re always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

**Join Us**:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

**Service Delivery Coordinator**

**Would you like to take ownership of delivering an exceptional service to our customers?**

**Are you passionate about building relationships and ensuring customer success?**

**Join our world class Oilfield Services Team**

Baker Hughes is the world's first and only full stream provider of integrated oilfield products, services and digital solutions.

**Partner with the best**

As a Service Delivery Coordinator, you will ensure that we maximize short and long-term revenue, profit and cash collection opportunities. You'll oversee the on-time delivery, contract adherence and payment for our offshore customers. In this dynamic role, you'll coordinate job activities across organizational boundaries, ensuring delivery to our customers.

As a Service Delivery Coordinator, you will be responsible for:

- Ensuring services jobs are executed in a timely manner in accordance with the budgeted cost allocations and customers schedules
- Forecasting and scheduling to maximize effective and efficient use of people and resources
- Acting as primary point of contact and trusted advisor to customers to build relationships and customer success
- Following and recording internal Health, Safety and Environmental policies and procedures to ensure a safe, compliant environment

**Fuel your passion**

To be successful in this role you will:

- Have experience working in a similar role within the oil and gas industry
- Be an experienced problem solver, with a methodical approach to solving complex issues internally and externally
- Demonstrate excellent communication skills and an ability to build trusting relationships with customers and suppliers
- Have experience working with multiple internal teams to execute logistics to meet customer requirements
- Be a good team player and show the ability to adapt in an ever-changing, dynamic environment
- Be well organized and have the ability to prioritize tasks

**Work in a way that works for you**

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
**Working with us**

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

**Working for you**

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits

**About Us**

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we’re committed to achieving net-zero carbon emissions by 2050 and we’re always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

**Join Us**

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

**About Us**:
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we’re committed to achieving net-zero carbon emissions by 2050 and we’re always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

**Join Us**:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

**Service Delivery Coordinator - Drilling Services**:
**Do you enjoy leading a team that provides a high-quality service for our customers?**:
**Do you love collaborating with teams to solve complex problems?**:
Join our Drilling Services Team!

Baker Hughes is the first and only comprehensive provider of digital oilfield products, services, and solutions. Drawing inspiration from its rich heritage as an inventor company, Baker Hughes harnesses the passion and expertise of its people to improve productivity throughout the entire oil and gas value chain.

Partner with the best

As a Service Delivery Coordinator - Drilling Services, you will ensure flawless execution, on-time delivery, and contract adherence. You will ensure that Baker Hughes maximizes its short-term and long-term revenue and profit opportunities. You will coordinate job activities to ensure execution in line with customer expectations and contract terms and conditions.

As a Service Delivery Coordinator - Drilling Services, you will be responsible for:

- Protecting the health and safety of our personnel and the environment.
- Conducting all activities in line with our non-negotiables, applicable processes, and cultural pillars.
- Ensuring the assigned contracts/quotes are fully understood and capitalized upon.
- Coordinate and monitor all job activities as outlined in MTJC across organizational boundaries.
- Responsible for scheduling and dispatching of resources in line with job requirements.
- Primary contact for client for job preparation, execution and close out, and as such, will manage the relationship to ensure business success for BHGE.
- Be familiar with the assigned client’s process for MOC / escalation to ensure the proper process is followed when there is risk of not achieving the clients’ objectives (examples clients asking for BHGE to operate outside of product specifications, client asking BHGE to execute work in way that is not aligned with the BHGE SOP )
- Prompt escalation of issues that can impact service delivery.
- Ensure invoice is in line with contract/quote, with no revenue leakage and timely collection of cash.

Fuel your passion

To be successful in this role you will:

- Have a bachelor’s degree in Engineering or a Scientific discipline from an accredited university.
- Minimum of 10 years of experience in Drilling and Drilling Services.
- Solid industry experience within the Drilling Services product line.
- Have prior experience in positions of supervision or coordination of drilling.
- Have high technical and operational knowledge of Drilling Services.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

- Working flexible hours - flexing the times you work in the day

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits

About Us

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we’re committed to achieving net-zero carbon emissions by 2050 and we’re always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

**About Us**:
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we’re committed to achieving net-zero carbon emissions by 2050 and we’re always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

**Join Us**:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team

Service Delivery Coordinator
- Drilling & Completions Fluids

**Would you like to take ownership of delivering an exceptional service to our customers?**

**Are you passionate about building relationships and ensuring customer success?**

**Join our world class Oilfield Services Team**

Our operations team at the drilling and completion fluids mixing plant. We operate in a safe and compatible manner to satisfy and meet the needs and requirements of our customers.

**Partner with the best**

As a Service Delivery Coordinator, your position is an operation leading role that is responsible on the service planning execution and delivery but not limited to Service quality and performance progress.

The job will require interact customer representative and contractors to maintain clear and effective communication across service delivery areas of job execution. SDC will be able to follow critical planning to enhance service quality control monitor efficiencies throughout existing procedures and policies.

As a Service Delivery Coordinator, you will be responsible for:

- Contributing with measurable performance goals settings that include personal improvement and competency efficiencies focus on: Service Delivery performance improvement, support critical operational gaps, follow up. Maintain personal feedback session with SD Manager to review operation progress but not limited to service quality targets. Maintain constant communication field team, attend operation and leadership meetings.
- Engineering services change, updates, efficiencies. FE rotation planning, utilization reporting. Field Engineer cost control sheets.
- Monitoring and coordinate all job activities as outlined in MTJC across organizational boundaries, inputs, and reporting. Job Centre weekly updates
- Reporting any incident, plan change or deviation through Baker Hughes tools, discussion with the operation team. Assist to follow up NPT, Incident investigation and root cause are closed.
- Following up assigned client’s process for MOC generated in the field, follow up MOC internal process escalation to ensure is properly routed and closed. Prepare and complete business sales reports, upselling opportunities, market drivers, revenue strategy and annual budget.
- Requesting, consolidate service quality presentations from field inputs, highlights, and lowlights. Support to enhance management visibility regarding service quality with our customer, HSE inductions and meetings, facility inspections, worksite facility audits, employee discussion aligned with performance review and goals.
- Collaborating across Technical and sales team to incentive sales and potential market gain, Identify new opportunities by planning sales strategy either within current contracts or potential markets. Operational and sales controls implementation, such as monthly revenue and cost of sales. Project model implementation to track cost out efficiencies.
- Promoting and participate in weekly operational meetings to discuss, operational issues and possible solutions, sales initiatives and upselling, revenue progress, logistics, inventory, technical services requirements. Knowledge in Inventory management, forecasting and based on sales predictivity.

**Fuel your passion**

To be successful in this role you will:

- Have a technically relevant degree and demonstrate Drilling Fluids Operation leadership, engineering skills and oilfield service expertise.
- Have Drilling Fluid technical & operational lifecycle deployment expertise, planning, execution, and reporting.
- Have ability to predict, follow sales plans according to, service quality planning, conformity.
- Have minimum 10-years’ expertise in Drilling Fluids Service Delivery, exposed at least 5-year leadership role.
- Show consistently self-analytical behavior to understand complex business, technical and operational requirements.
- Have excellent written and oral communication.

**Work in a way that works for you**

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
**Working with us**

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

**Working for you**

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and

Customer Service Coordinator - Saudi National Only

Location:

Ref:

REF2043W

Job Function:

Customer Service

Company Description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.

Job Description

•Preparation of job quotations, including coding and pricing, in coordination with relevant Sales Manager and sister companies.

•Preparation of Contracts Price Lists/LTPAs across the MENA region.

•Technically support the team with respect to JC products and its understandings.

•Support external sales team with specific customer account information,

•Networking and communication with customers, agents, and other JC operations.

•Review customers enquiries and orders

•Following up and monitoring of internal order processing and delivery performance.

•Assist finance in resolving payment issues in case of product discrepancies.

•Use of SAP, C4C business system and its relevant modules.

•Work with other departments to expedite the service to customers.

•Prepare notifications for non compliances.

•Review LOC for commercial terms and conditions.

•Ensures to lead the Customer Service-related Team meetings & manages the Business Warehouse reports generated by CST.

•Organizes and conducts Trainings on CST processes and functions, to the existing and the New teams' members

•Manages the Customer account creation/amendments in MDM/C4C/SAP

•Ensures quality & safety within functions/ tasks performed by himself/herself and staff reporting to him/her

•Responsible for exercising due diligence towards health & safety of self and others within the organization

•Ensures compliance with the applicable HSE instructions, requirements, laws and regulations received from customers, regulatory and statutory bodies

Qualifications

Education/Training: Diploma or University Degree in Economics, Commerce or similar field

Experience : 5+ years of professional experience in sales or commercial administration in particular handling export and shipping documents and LOCs. Experience of working in a multinational and multicultural environment

Knowledge/Skills: Technical knowledge of or ability to learn SAP system

Product knowledge or ability to learn about John Crane product portfolio & product codes.

Languages: English language preferred. Speaking in Arabic is an advantage

Additional Information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc )

#J-18808-Ljbffr

Description
We are Amazon's Tech Support Executive Customer Relations group and work on behalf of Senior Leaders to resolve complex customer problems and prevent similar issues from happening again, owning Digital, Device & Alexa executive customer escalations globally.
The Senior Customer Service Specialist is a key point of contact for relevant business and development teams, and will support them on resolution of executive escalations they own, but require CS support.
Language skills are especially important, as this person will create succinct write-ups in a narrative style format for senior leaders. The successful candidate must also have the ability to research complex use cases that involves multiple customer contacts and determining the root cause(s) for the issue.
Key job responsibilities
The core functions of the Senior Customer Service Specialist include:
- Resolve Customer Trust Escalations related to Amazon Brand, data regulation, or privacy concerns, driving tech investigation to identify root cause and restoring the customer's trust in devices
- Support the managers on the day to day VP Inquiries owning the investigation of an escalation from start to end, including preparing the final responses to senior leaders, following the narrative style format
- Dive deep into customer problems, building the entire history of customer contacts, to determine root cause
- Contact the customer directly to gather data for root cause analysis, troubleshooting, and close the case for the customer
- Conduct data queries and general data analytics related to escalations the team is handling
- Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations
- Effectively communicate with both internal and external customers by adjusting your communication style to your audience
- Create and document new processes to efficiently handle escalations and ensure that the D2AS Escalations Domain in KC is up to date
- Serves as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, and adherence to company policies and a commitment to excellent customer service
- Successfully completes approved special projects as assigned
Basic Qualifications
- Fluency in both Arabic and English (spoken and written)
- Must be in good standing
- Experience with MS Office and customer service tool set
- Bachelor's degree or 2 years Amazon Experience
- Experience interpreting and communicating analytics
- Experience communicating technical concepts to a non-technical audience
- Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
- Illustrate communicating and/or presenting to Sr. Leaders or other stakeholders
- Demonstrates flexibility in work hours based on scheduling needs and customer demands
- A minimum of six months of experience handling customer escalated contacts such as D2AS Advanced Technician, DART (Resolution Specialist), Social Media, or Search & Rescue.
Preferred Qualifications
Preferred Qualifications:
- Experience utilizing Heartbeat and Tableau
- Proficiency in other languages
- Proficient project management skills (communication, planning, documentation) and the proven ability to identify opportunities, and drive them to completion (kaizen, six sigma, project management methods).
- Knowledge of project management tools like SIM.
- HTML skills for creation of departmental and interdepartmental documentation and communication.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Job Title: General Service Support - Graduate

Location: Jeddah, KSA

Start date: September 2025

Contract: 1 year

As a Services Support Graduate , you will become part of the Health Systems Services Delivery team in KSA that is highly energized and eager to succeed. We value diversity, ownership, innovative thinking, and ideas to enhance our marketing strategy. We collaborate closely with other functions to deliver optimal support for our customers and patients. Your role will contribute to continuous improvements in service quality to our consumers daily.

Your role:

1. Install Philips Healthcare (PH) equipment according to quality standards and installation timelines set by PH.
2. Perform planned maintenance and equipment modifications within scheduled times and quality standards.
3. Carry out corrective maintenance, supported by tier-2 support helpdesk when needed.
4. Submit accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports, and other paperwork promptly.
5. Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits, providing feedback and recommendations to management and relevant teams.
6. Represent PH professionally, ensuring customer satisfaction through appearance and behavior aligned with PH policies and targets.

You're the right fit if:

1. You are a post-2023 Bachelor/Master graduate in Biomedical Engineering, Electrical Engineering, or a related field.
2. You have experience in maintenance and troubleshooting of complex technical systems (an asset).
3. You are fluent in English (verbal and written) and in the local language.
4. You are customer-oriented.
5. You are available for business trips within KSA (driving license required).

In return, we offer you:

A challenging, innovative environment with excellent growth opportunities. Our benefits are competitive and tailored to your preferences. At Philips, we prioritize the health and well-being of our people, offering flexible work schedules and health & well-being activities.

This is in addition to:

A 12-month program designed to develop your skills in a supportive setting, with opportunities to grow within a multinational company and understand the structure of the Health Tech Business. Join us to work on challenging projects at the intersection of technology and people.

Why should you join Philips?

Working at Philips means more than a job; it's a calling to improve society's health through innovative health technology solutions. Help us enhance the well-being of billions annually and build a career beyond expectations. This opportunity is for you to make a meaningful impact.

#J-18808-Ljbffr

Job Title: General Service Support - Graduate

Location: Jeddah, KSA

Start date: September 2025

Contract: 1 year

As a Services Support Graduate , you will become part of the Health Systems Services Delivery team in KSA that is highly energized and eager to succeed. We value diversity, ownership, innovative thinking, and ideas to enhance our marketing strategy. We collaborate closely with other functions to deliver optimal support for our customers and patients. Your role will contribute to continuous improvements in service quality to our consumers daily.

Your role:

1. Install Philips Healthcare (PH) equipment according to quality standards and installation timelines set by PH.
2. Perform planned maintenance and equipment modifications within scheduled times and quality standards.
3. Carry out corrective maintenance, supported by tier-2 support helpdesk when needed.
4. Submit accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports, and other paperwork promptly.
5. Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions - PLS) through customer visits, providing feedback and recommendations to management and relevant teams.
6. Represent PH professionally, ensuring customer satisfaction through appearance and behavior aligned with PH policies and targets.

You're the right fit if:

1. You are a post-2023 Bachelor/Master graduate in Biomedical Engineering, Electrical Engineering, or a related field.
2. You have experience in maintenance and troubleshooting of complex technical systems (an asset).
3. You are fluent in English (verbal and written) and in the local language.
4. You are customer-oriented.
5. You are available for business trips within KSA (driving license required).

In return, we offer you:

A challenging, innovative environment with excellent growth opportunities. Our benefits are competitive and tailored to your preferences. At Philips, we prioritize the health and well-being of our people, offering flexible work schedules and health & well-being activities.

This is in addition to:

A 12-month program designed to develop your skills in a supportive setting, with opportunities to grow within a multinational company and understand the structure of the Health Tech Business. Join us to work on challenging projects at the intersection of technology and people.

Why should you join Philips?

Working at Philips means more than a job; it's a calling to improve society's health through innovative health technology solutions. Help us enhance the well-being of billions annually and build a career beyond expectations. This opportunity is for you to make a meaningful impact.

People logistics coordinator, Field Service Dispatcher

We are seeking a highly organized and proactive Field Service Dispatcher to join our team, based in either Bahrain, Saudi Arabia or UAE Office. This role provides dedicated support to the Field Service Organization and our customers, ensuring the smooth execution of field service operations worldwide.

The primary goals include meeting assignment deadlines through on-time mobilization of personnel, coordinating all-round travel logistics, and fulfilling customer requirements for personnel documentation to ensure seamless site access.

Working under the direction of the Supervisor Travel & Assignments and in close collaboration with Field Service Operational Management, the Field Service Dispatcher plays a critical role in ensuring compliance, coordination, and effective communication.

Job Duties/Responsibilities

• Track and manage field service assignments to ensure timely mobilization of personnel and adherence to deadlines.
• Coordinate manpower and resource logistics, including all-round travel arrangements for individuals and large groups.
• Handle and manage posted workers documentation for customer site access, including work permits, visas, and other required compliance measures.
• Ensure compliance with legal immigration requirements worldwide, including timely coordination and management of visas and work permits.
• Administer HSE, QA, and HR documentation via portals, ensuring effective "Portals document administration" for compliance purposes.
• Plan and oversee the renewal and validity of personnel documentation, ensuring proactive tracking, reviewing, and planning.
• Assist in resources scheduling and planning to optimize field service operations.
• Maintain effective communication with field personnel and management, primarily through remote channels.
• Ensure alignment with customer requirements, including detailed preparation and coordination of documentation for site access.

Required Skills / Candidate Profile

• Proven experience in logistics, dispatch, or a similar coordination role, preferably in a field service or industrial setting.
• Strong organizational skills with the ability to handle "all-rounder logistics" for both small and large-scale operations.
• Knowledge of global immigration requirements, including visa and work permit processes.
• Proficiency in managing and administering HSE, QA, and HR documentation through online portals.
• Exceptional attention to detail, particularly in tracking and renewing personnel documentation.
• Excellent communication skills, with the ability to effectively manage remote interactions with diverse teams and clients.
• Proficiency in using digital tools for scheduling, planning, and documentation management.
• Ability to solve problems and work efficiently under pressure to meet deadlines.
• Flexibility to adapt to dynamic operational needs and changing priorities.

This role offers a unique opportunity to make a meaningful impact on our global field service operations while working in a fast-paced and dynamic environment.

Base Location & Work Schedule

This is a full time permanent position based in Bahrain, Dammam (Saudi Arabia) or Abu Dhabi (United Arab Emirates).

Company Industry

• Insurance

Department / Functional Area

• Logistics
• Supply Chain

Keywords

• Field Service Dispatcher

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