2 Service Client jobs in Saudi Arabia
Client Service Consultant
Riyadh, Riyadh
Northern Trust Corp.
Posted today
Job Viewed
Job Description
**About Northern Trust**:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
**Role/ Department**:
The Client Service Manager is responsible for service and delivery for one or more asset servicing clients by; proactively leading the client service experience through A Approach principles; facilitating efforts of their team and other internal stakeholders by coordinating resources to ensure timely delivery of reports/information; resolution of service issues; effective communication internally and externally.
- ownership and accountability for ensuring delivery of client service excellence
- responsiveness to client enquiries regarding the operation of all asset service products
- adherence to procedures and agreed Service Level Descriptions
- accurate and timeliness of agreed daily/weekly/monthly deliverables
**The key responsibilities of the role include**:
- Main operational contact for client enquiries liaising with the appropriate internal partners
- Proactive monitoring of client deliverables
- Help identify revenue generating/cost reducing client operational efficiencies
- Lead client service reviews
- Administration of client accounts
- Maintenance and adherence of Service Level Descriptions
- Project management of restructure and transition activity
- Identify, document and manage client related risk issues ensuring adherence to corporate risk management protocols
- Proactively work with the client and internal partners to automate manual processes and minimise risk
- Identify and address service issues, ensuring timely escalation
- Timely delivery of client invoices and collection of associated fees
**Skills/ Qualifications**:
- Experience of financial services/asset servicing industry
- Proven proactive client service experience, with the ability to build strong relationships through trust, credible knowledge and delivery of solutions and responsiveness
- Analytical/problem solving through organisation and time management
- Ability to build strong internal and external network to assist in the timely resolution of client enquiries/issues
- Initiative to independently accomplish tasks and make decisions
- Manage multiple priorities considering client impact, timeframe complexity and risk
- Ability to represent Northern Trust in external meetings and the client in internal meetings
**Working with Us**:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
**Reasonable accommodation**
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
LI-Hybrid
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
**Role/ Department**:
The Client Service Manager is responsible for service and delivery for one or more asset servicing clients by; proactively leading the client service experience through A Approach principles; facilitating efforts of their team and other internal stakeholders by coordinating resources to ensure timely delivery of reports/information; resolution of service issues; effective communication internally and externally.
- ownership and accountability for ensuring delivery of client service excellence
- responsiveness to client enquiries regarding the operation of all asset service products
- adherence to procedures and agreed Service Level Descriptions
- accurate and timeliness of agreed daily/weekly/monthly deliverables
**The key responsibilities of the role include**:
- Main operational contact for client enquiries liaising with the appropriate internal partners
- Proactive monitoring of client deliverables
- Help identify revenue generating/cost reducing client operational efficiencies
- Lead client service reviews
- Administration of client accounts
- Maintenance and adherence of Service Level Descriptions
- Project management of restructure and transition activity
- Identify, document and manage client related risk issues ensuring adherence to corporate risk management protocols
- Proactively work with the client and internal partners to automate manual processes and minimise risk
- Identify and address service issues, ensuring timely escalation
- Timely delivery of client invoices and collection of associated fees
**Skills/ Qualifications**:
- Experience of financial services/asset servicing industry
- Proven proactive client service experience, with the ability to build strong relationships through trust, credible knowledge and delivery of solutions and responsiveness
- Analytical/problem solving through organisation and time management
- Ability to build strong internal and external network to assist in the timely resolution of client enquiries/issues
- Initiative to independently accomplish tasks and make decisions
- Manage multiple priorities considering client impact, timeframe complexity and risk
- Ability to represent Northern Trust in external meetings and the client in internal meetings
**Working with Us**:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
**Reasonable accommodation**
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
LI-Hybrid
This advertiser has chosen not to accept applicants from your region.
0
Private Bank - Client Service Executive, Middle
Riyadh, Riyadh
Deutsche Bank
Posted today
Job Viewed
Job Description
Private Bank - Client Service Executive, Middle East Africa (MEA), Associate
**Scope**:
- Provide fundamental support to the Team Heads/Relationship Manager(s) - (RM), Investment Managers (IM) to assist in the day-to-day business activities in all aspects of client servicing and operational support.
- Act as the primary point of contact for RM and client for all operational requests by liaising with key stakeholders at the Booking Centre (Cross Border, iCAT, Client onboarding, Business Management etc) and locally (Business Management, Client onboarding, Investment Advisory teams) as appropriate.
- Responsible for timely action on requests and issue resolution to meet the client/RM requirements.
**Client Service, Operations and Administrative Responsibilities**:
- Handle and respond to RM requests and client queries related but not restricted to account documentation, account balances, account maintenance activity, statement information, general product and/or service information.
- When required, attend client meetings along with RM to provide support to meet client requirements.
- Assist RM in new account opening process -preparation of comprehensive account opening pack for submission to onboarding team post client signature. Possess good knowledge for review and preparation of client signed quality packs including Booking Centre and DIFC documents to be submitted to local Onboarding team for New Account opening. Assist RM in liaising with the Booking Centre iCAT/AFC/DIFC OBS/KYC Review Team/DIFC AFC for
- up/provide additional information/documentation if requested.
- up on any Booking Centre/DIFC document deficiencies promptly to help RMs achieve their Key Risk Indicators (KRIs).
- Ensure all operational tasks related to client accounts are completed in a timely manner to ensure satisfactory service levels to clients.
- Ensure timely assistance in input of call reports (provided by RM) and proper record retention of call reports in Group shared folders (protected at all times) wherever applicable.
- Develop good understanding of the governing regulatory framework and upholding relevant policies/procedures to mitigate risks; ensuring that the Bank is protected.
- Support RMs in performing client after-sales tasks and coordination of marketing events invitations and approvals.
- Where applicable, managing the daily mailing of documentation to the relevant booking centres.
- Fostering strong working relationships across coverage, product and infrastructure divisions.
- Participate in all AM group projects and meetings. Handle any regulatory/non-regulatory projects within the stipulated deadlines.
- Liaise with IT for arranging any Video conference meetings/calls.
- Ensure back up responsibilities in the absence of other support staff to ensure business continuity.
**Skills & Qualification**:
- Bachelor's degree or equivalent
- Fluency in Arabic (written and verbal) and English
- Minimum 3-5 Years of relevant client servicing or assistant relationship manager experience within the banking and financial industry
- Able to manage time and multitask
- Strong inter-personal, communication and consulting skills
- Excellent teamwork skills and the ability to work in virtual global teams and a matrix organization
- Client Centric
**Values**:
Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.
Job ID R0311817
**Scope**:
- Provide fundamental support to the Team Heads/Relationship Manager(s) - (RM), Investment Managers (IM) to assist in the day-to-day business activities in all aspects of client servicing and operational support.
- Act as the primary point of contact for RM and client for all operational requests by liaising with key stakeholders at the Booking Centre (Cross Border, iCAT, Client onboarding, Business Management etc) and locally (Business Management, Client onboarding, Investment Advisory teams) as appropriate.
- Responsible for timely action on requests and issue resolution to meet the client/RM requirements.
**Client Service, Operations and Administrative Responsibilities**:
- Handle and respond to RM requests and client queries related but not restricted to account documentation, account balances, account maintenance activity, statement information, general product and/or service information.
- When required, attend client meetings along with RM to provide support to meet client requirements.
- Assist RM in new account opening process -preparation of comprehensive account opening pack for submission to onboarding team post client signature. Possess good knowledge for review and preparation of client signed quality packs including Booking Centre and DIFC documents to be submitted to local Onboarding team for New Account opening. Assist RM in liaising with the Booking Centre iCAT/AFC/DIFC OBS/KYC Review Team/DIFC AFC for
- up/provide additional information/documentation if requested.
- up on any Booking Centre/DIFC document deficiencies promptly to help RMs achieve their Key Risk Indicators (KRIs).
- Ensure all operational tasks related to client accounts are completed in a timely manner to ensure satisfactory service levels to clients.
- Ensure timely assistance in input of call reports (provided by RM) and proper record retention of call reports in Group shared folders (protected at all times) wherever applicable.
- Develop good understanding of the governing regulatory framework and upholding relevant policies/procedures to mitigate risks; ensuring that the Bank is protected.
- Support RMs in performing client after-sales tasks and coordination of marketing events invitations and approvals.
- Where applicable, managing the daily mailing of documentation to the relevant booking centres.
- Fostering strong working relationships across coverage, product and infrastructure divisions.
- Participate in all AM group projects and meetings. Handle any regulatory/non-regulatory projects within the stipulated deadlines.
- Liaise with IT for arranging any Video conference meetings/calls.
- Ensure back up responsibilities in the absence of other support staff to ensure business continuity.
**Skills & Qualification**:
- Bachelor's degree or equivalent
- Fluency in Arabic (written and verbal) and English
- Minimum 3-5 Years of relevant client servicing or assistant relationship manager experience within the banking and financial industry
- Able to manage time and multitask
- Strong inter-personal, communication and consulting skills
- Excellent teamwork skills and the ability to work in virtual global teams and a matrix organization
- Client Centric
**Values**:
Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.
Job ID R0311817
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Service client Jobs in Saudi Arabia !
1