3 Relation Client jobs in Saudi Arabia
Client Support Intern
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Job Description
**As a Client Support Intern, your daily workload might include**:
- First line of support with Existing clients.
- Junior role that will handle incoming requests.
- issue tickets and assign them to the correct department.
- Solve high level requests.
- Solve training and ""how to"" questions.
- Improve speed of answer".
**Requirements**:
- A bachelor's degree in Business, sales, marketing, business, IT, or a related field.
- Having experience in Call Center handling call, message, and slack communication from clients is preferred.
- Worked in SaaS and ""start up"" environments is preferred.
- Understands the importance of serving clients.
- Good understanding of the SaaS model.
- Handled large and IT clients preferred.
- Professional certifications are a plus.
- Fresh Graduate or co-op opportunity.
- Excellent bilingual verbal and written communication skills.
- Outstanding multitasking abilities.
- Eager to learn.
- Must not be afraid to be turned into a meme.
- Must be ready to compete with great board game champions
**Must be Humble, Excellent, Relevant with a high sense of Ownership.**
**Benefits**
**We think you'll enjoy working at Mozn. Here's why**:
- You will be at the forefront of an exciting time for the Middle East, joining a high-growth rocket-ship in an exciting space.
- You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
- You can enjoy being in an enabling culture so that you can focus on what you do best
- You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI.
- We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves
Senior Client Support Specialist
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**Job Description and Qualifications**
Air Products is a thriving Fortune 500 global company that is growing and looking for talented, driven Digital Technology professionals to join our team! With over 20,000 employees and operations in over 50 countries, Air Products is committed to its Higher Purpose of bringing people together to collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges.
- We are excited to share that our Digital Technology team is expanding to meet growing business needs across the world. We’re making a significant investment in our people and systems to strengthen our digital foundation, drive business optimization and enhance our customer experience. If you are passionate about achieving these goals as well, we would like you to consider joining our team!
- We have an immediate opening for a
- **Senior Client Support Specialist**, Digital Infrastructure Services located at our regional Headquarters located in the Dhahran Techo-Valley, Kingdom of Saudi Arabia.**What you’ll do**:
- Provide remote Tier 2 support for users located in multiple countries of the MEET (Middle East, Egypt, Turkey) region.
- On an as-needed basis, provide Executive Support for Executives in-region and visiting.
- White-glove Executive Support for the Chief Officers of the company and their admin assistants.
- Standard Executive Support for all other officers of the company and their admin assistants.
- Collaborate with Digital Client Engineering team to perform testing, training, troubleshooting and documentation for new and evolving technologies.
- Provide training and consultation for the Level 1 IT Service Center.
- Provide local backup for PC build & deployment activities.
- Participate in an on-call rotation schedule with other global team members for escalated issues.
**What we’re looking for**:
- Bachelor’s degree in Information Technology or related experience required
- A motivated individual with a positive, enthusiastic attitude and eagerness to learn
- Previous client support experience problem solving and technical troubleshooting, both in-person and remotely
- Excellent communication, organizational, and interpersonal skills
- General understanding of IT/digital infrastructure and ITIL processes
- Ability to effectively work independently and collaboratively across global teams
- Technical knowledge of a wide range of technologies including:
- ServiceNow
- Microsoft products (Windows, Office365)
- Network connectivity (TCP/IP, LAN/WAN)
- Remote connectivity/SSL/VPN
- Software distribution/SCCM
- Microsoft SCEP/Windows Firewall
- Virtual desktop infrastructure and/or Citrix
**Req No.**
- 39420BR
**Employment Status**
- Full Time
**Organization**
- Middle East, Egypt & Turkey
**Business Sector / Division**
- MEIET Corporate
**Region**
- Middle East, Egypt, Turkey (MEET)
**Country**
- Saudi Arabia
Client Service Account Manager - Trade & Working Capital
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Join to apply for the Client Service Account Manager - Trade & Working Capital role at JPMorganChase
Join to apply for the Client Service Account Manager - Trade & Working Capital role at JPMorganChase
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Job Description
Join our dynamic Trade & Working Capital Team, where your expertise in client service and trade finance will drive impactful solutions and foster strong client relationships. As a Client Service Account Manager, you will be at the forefront of enhancing client experiences, acting as a trusted advisor, and collaborating with cross-functional teams to deliver excellence.
Job Description
Join our dynamic Trade & Working Capital Team, where your expertise in client service and trade finance will drive impactful solutions and foster strong client relationships. As a Client Service Account Manager, you will be at the forefront of enhancing client experiences, acting as a trusted advisor, and collaborating with cross-functional teams to deliver excellence.
As a Client Service Account Manager within the Trade & Working Capital Team, you will play a pivotal role in managing the lifecycle of transactions and building lasting relationships with clients. You will work closely with Operations, Trade Product, Trade Sales, Credit, Legal, and Banking Partners to ensure client expectations are met and exceeded. Your focus will be on providing transparency and proactive service, making you the first point of contact for clients and a key player in enhancing the overall client experience.
Job Responsibilities
- Manage the lifecycle of transactions post-sale, ensuring smooth handling and fast turnaround times.
- Build and maintain strong relationships with clients and internal teams, including Operations, Middle, and Front Office colleagues.
- Track client transactions and provide comprehensive reporting to enhance client experience.
- Support operational workflows to resolve refusals, disputes, and problematic transactions.
- Record all client interactions and escalate concerns to Sales as needed.
- Advocate for clients by analyzing customer behavior and reporting on transaction trends.
- Streamline processes in line with Trade priorities and support sales and client visits.
- Conduct client training and participate in client events to strengthen relationships.
- Proven leadership skills with the ability to deliver exceptional performance under pressure.
- Strong focus on client satisfaction and relationship building.
- Excellent planning and organizational skills, comfortable working within tight deadlines.
- Ability to operate collaboratively and possess strong interpersonal skills.
- Proficiency in managing multiple systems and an interest in automation tools (AI/LLM/Alteryx).
- Knowledge of Trade Finance Products is preferred.
- Experience in developing and mobilizing internal networks and resources.
- Ability to identify opportunities for product development and enhancement.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Seniority level
- Seniority level Not Applicable
- Employment type Full-time
- Job function Other
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