185 Service Associate jobs in Saudi Arabia

Lalamove ( ) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since.

Currently, we are launching our service to Riyadh, KSA and we are seeking several Customer Service Associates
proficient in Arabic - speaking, writing & reading.
What You'll Do

• Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat.
• Support frontline CS operation teams to ensure operational excellence and excellent customer service.
• Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed.
• Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.
• Complete ad-hoc assignments from CX Functional team.
• Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)

Requirements

• Advanced skill in Excel & PowerPoint.
• Proficient in Arabic - speaking, writing & reading.
• Good Communication Skills in both Arabic and basic communication in English.

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.

This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice:

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Description
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our Saudi Arabia customers in both Arabic and English by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

What are your hours?

This role requires working variable hours to match when customers need us most. You will work (insert if shift is day and late shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 8 am and 10 pm Monday to Sunday. You will receive your work schedule at least 1-2 weeks in advance and your shifts may change every 1-4 weeks. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.

What strengths will you bring?

• Hard-working, articulate, and detail-oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?

Benefits
One of the great things about joining Amazon's Customer Service team is that you don't need past experience in customer service. You'll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:

• Medical insurance for the employee, as well as their spouse and children
• Amazon employee discount
• Nursery Benefit
• Life Insurance
• Expert training and ongoing opportunities to learn more and develop your skills

About The Team
Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead, we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

Basic Qualifications

• Minimum age: 18 years old
• Be a Saudi national
• Minimum qualification of a high school degree - Passed
• Strong communication skills in Arabic and English (both written and oral fluency)
• Experience working with a computer
• The availability to work varying shifts from Monday to Sunday within the operating hours of 8 AM to 10 PM
• Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)

Preferred Qualifications

• Minimum 6+ months of Contact Center/ BPO experience in Voice Support is a plus

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- Afaq Q Tech General Trading

Job ID: A

JOB DESCRIPTION

• Ensures that a list of direct telephone numbers for all rooms and function rooms is always available
• Takes note of information, updates, and instruction by the Butler Supervisor.
• Aware of Butler schedule, assigned floor and Mobile numbers.
• Take note of information on memo board and training board
• Goes through the B. C. C. logbook and take note of information concerning guests
• Record the weather forecast
• Check guest arrival details and coordinate with Butlers and share Sag report
• Takes in depth hand over from the B. C. C. Coordinator
• Maintain his/her working area clean and tidy and supplies well stocked
• Coordinate with the maintenance to fix faulty equipment
• Answering all incoming calls as per set standard
• Attending all the guest calls and coordinate with Butlers as well as concerning departments
• Follow up on all guest request and ensure it's done
• Coordinate all the guest requests through the Butler and follow up and make sure is done
• Maintain all telephone extension and direct telephone for each room
• Aware of all prayer times daily
• Taking guest wake up calls and registered with any special request of preferred drink while giving the morning call
• Maintain all the guests wake up calls and inform the guest the weather forecast.
• Reports any problems to the Butler supervisor in his absence to the assistant head Butler.
• Informs the housekeeping of all rooms that require service.

JOB DESCRIPTION

• Ensures that a list of direct telephone numbers for all rooms and function rooms is always available
• Takes note of information, updates, and instruction by the Butler Supervisor.
• Aware of Butler schedule, assigned floor and Mobile numbers.
• Take note of information on memo board and training board
• Goes through the B. C. C. logbook and take note of information concerning guests
• Record the weather forecast
• Check guest arrival details and coordinate with Butlers and share Sag report
• Takes in depth hand over from the B. C. C. Coordinator
• Maintain his/her working area clean and tidy and supplies well stocked
• Coordinate with the maintenance to fix faulty equipment
• Answering all incoming calls as per set standard
• Attending all the guest calls and coordinate with Butlers as well as concerning departments
• Follow up on all guest request and ensure it's done
• Coordinate all the guest requests through the Butler and follow up and make sure is done
• Maintain all telephone extension and direct telephone for each room
• Aware of all prayer times daily
• Taking guest wake up calls and registered with any special request of preferred drink while giving the morning call
• Maintain all the guests wake up calls and inform the guest the weather forecast.
• Reports any problems to the Butler supervisor in his absence to the assistant head Butler.
• Informs the housekeeping of all rooms that require service.

Lalamove ( is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since.

Currently, we are launching our service to Riyadh, KSA and we are seeking several Customer Service Associates proficient in Arabic - speaking, writing & reading.

• Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat.
• Support frontline CS operation teams to ensure operational excellence and excellent customer service.
• Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed.
• Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.
• Complete ad-hoc assignments from CX Functional team.
• Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)

• Advanced skill in Excel & PowerPoint.
• Proficient in Arabic - speaking, writing & reading.
• Good Communication Skills in both Arabic and basic communication in English.

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.

This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice:

Premium Solutions Consultancy is recruiting on behalf of a reputable client in Saudi Arabia for the position of Customer Care Manager We are looking for a dynamic and experienced professional to lead and enhance operational efficiency. Role:
Lead and improve customer service teams, focusing on digital channels and SAMA compliance.
Responsibilities:

• Enhance digital customer service strategies.
• Monitor KPIs for service effectiveness.
• Foster a customer-centric culture.
• Resolve complaints per SAMA regulations.
• Stay updated on fintech customer service trends.

Requirements:

• Proven experience in fintech customer service.
• Knowledge of SAMA’s "Sama-Care" initiative.
• Bilingual (Arabic/English) with strong communication skills.
• Analytical and leadership abilities.
  Potential and interested candidates whose profile closely matches the requirements may send their CV to:
  
  
  Please mention " Customer Care manager – KSA " in the subject line.

Certified as a Top Employer
, KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency — putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and wellbeing.
It's time to make a move. Join our flow
We are looking for an
energetic and enthusiastic Customer Care Agent
to join our team in the Jeddah office. This role serves as the main point of contact for external customers and specializes in callouts, inbound customer queries, and outbound customer calls. In addition, the agent plays a vital role in supporting 24/7 operations and assisting the local team with key business applications and reporting.

What will you do?
Callout handling:

• Accountable to manage various types of contacts: alarm calls, test calls, customer calls including callouts & case registrations, outbound calls and technician calls.
• Callouts – from customer call to dispatch and closing the case.
• Accountable to identify safety situations and manage them by giving the adequate safety instructions as described in the global safety procedures. Customer Care Agent shows empathy, is aware about customer feeling in such situation and provides adequate safety advice to calm the passenger.
• Accountable to support supervisors in following up open callouts and make sure that technicians back-report open jobs. Specific reports on open jobs are available on Supervisor reports.
• Accountable to immediately connect the customer to the right person in the KONE organization, in case of any request not related to unplanned maintenance. If the KONE responsible person is not immediately found, the agent is accountable to pass the message of the customer to the responsible person, and to ensure the responsible person will contact the customer back.

Inbound:

• Receive and resolve queries and complaints.
• Follow up internally if necessary.
• Communicate resolution to customer.
• Identify possible leads from customer cases coming e.g. through web and assign those to the sales organization.

Outbound call handling:

• Conduct transactional surveys after a callout or project (e.g. customer satisfaction survey).
• Support local marketing in different customer contacting initiatives such as campaigns, etc.
• Nurse core 3 VA clients (annual contacting).

24/7 Service Monitoring & Operational Support:

• Monitor and manage 24/7 customer service operations, ensuring availability and responsiveness across all shifts.
• Support the operations team with:
• Report preparation and data tracking.
• KFM (KONE Field Mobility) application.
• Intune installation and access support.
• Other relevant KONE digital tools and applications as needed.

Are you the one?

• Bachelor or Diploma Degree holder.
• Minimum two years of customer service experience.
• Excellent communication, customer management, and IT skills.
• Stress tolerant and detailed focus.
• Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service.
• Fluency in English and Arabic is a must.

What do we offer?

• Great dynamic team promoting a collaborative environment.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs covering a wide range of professional skills.
• Engaging job with position description and clear targets.
• Regular feedback through performance discussions.
• Opportunities for individual development.
• Mentoring and coaching programs.
• Flexibility, trust and respect.
• Value-based culture, behaviors and ethics.
• Sustainability and innovation.
• Working for a successful organization.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on

Administrative Assistan
t

Riyadh, Saudi Arabia – Full-time / Hybrid / Remote

Company Description

Tetaman | تطمن is a licensed and accredited remote healthcare center by the Saudi Ministry of Health. Our mission is to improve the quality of life by making mental health and wellness services more accessible, affordable, and impactful. We believe that healthcare is not just about treatment — it's about creating a supportive environment that helps people thrive, including our team members.

Role Description

We are looking for a compassionate and service-oriented 
Customer Care Specialist

with 
0–2 years of experience

to join our growing team. In this role, you will be the first point of contact for our clients, providing exceptional support, answering inquiries, and ensuring a seamless experience throughout their journey with Tetaman. Your work will play a vital part in helping individuals access the care and resources they need to improve their well-being.

Key Responsibilities

• Respond to customer inquiries via chat, email, or phone in a timely and professional manner.
• Assist users in navigating the platform and understanding available services.
• Provide information about mental health programs, appointment scheduling, and account support.
• Escalate complex issues to relevant teams while ensuring follow-up and resolution.
• Collect feedback from clients and share insights to improve user experience.
• Contribute to building a positive, empathetic, and supportive relationship with clients.

Qualifications

• Bachelor's degree in Psychology, Communications, Business, or a related field.
• 0–2 years of experience in customer service, client support, or similar roles.
• Excellent communication and problem-solving skills with a high level of empathy.
• Ability to multitask, prioritize, and remain calm under pressure.
• Passion for helping people and contributing to mental health and wellness initiatives.
• Fluency in Arabic (English is a plus).