39 Service Assistant jobs in Saudi Arabia

Job Title:
Assistant Manager – Service Desk & ITSM (IT Service Management)

Location:
Riyadh, KSA (PIF – Public Investment Fund portfolio company)

Salary:
SAR 15K–30K/month

Department:
IT Operations

Sector:
Product & Technology

Reports To:
Head of IT Operations

About the Company:

Be part of a
PIF-backed fintech organization
transforming financial services in Saudi Arabia. The company leverages cutting-edge technology and supply chain finance solutions to help businesses manage cash flow efficiently and grow faster, aligned with
Saudi Vision 2030
.

Role Overview:

We are looking for a
hands-on ITSM & Service Desk professional
to:

• Ensure smooth IT support operations
• Implement ITIL (IT Service Management) frameworks
• Maintain endpoint security
• Ensure compliance with
  SAMA, NCA, and PDPL

You will play a key role in keeping the company's technology running efficiently, secure, and available for end-users every day.

Key Responsibilities:

• Manage IT support operations, incidents, service requests, and asset management using ITSM tools (e.g.,
  Zoho One
  )
• Administer
  Microsoft 365
  (Exchange Online, Teams, OneDrive, SharePoint) and
  Active Directory / Azure AD
• Manage endpoints and devices via
  Microsoft Intune
  : patching, vulnerability management, and device compliance
• Handle
  PC imaging
  , troubleshooting, and asset setup
• Plan and test
  Disaster Recovery (DR)
  processes for critical business systems
• Develop dashboards,
  SLAs
  ,
  OLAs
  , and maintain service documentation
• Lead and mentor junior IT staff while collaborating across teams and with vendors

Must-Have Qualifications & Experience:

• 5–6 years in IT support / service desk / ITSM roles (financial services experience preferred)
• Hands-on experience with
  ITIL frameworks
  and ITSM tools
• Strong knowledge of
  Microsoft 365 administration
  and endpoint management (
  Intune
  )
• Experience in patching, security management, and disaster recovery
• Bachelor's degree in
  IT, Computer Science, or related field

Nice-to-Have:

• Certifications:
  ITIL, Microsoft 365 Modern Desktop Admin, Zoho One Admin, CompTIA Security+, PMP
• Experience in
  DLP, data classification, automation, and endpoint compliance frameworks

Ideal Candidate:

• Practical and hands-on, willing to work on day-to-day IT operations
• Strong communicator, able to mentor team members and coordinate with vendors
• Analytical mindset for
  Root Cause Analysis (RCA)
  and process optimization

Who Should Apply:

• KSA nationals preferred
  , open to
  Arabic speakers based in Riyadh
• Candidates looking to work in a
  prestigious PIF-backed company
  with competitive salary and premium benefits

Salary:
SAR 15K–30K/month

Department: Customer Service

Experience required: - years

Assistant Manager – Customer Service and Documentation

Department:

Customer Service and Documentation

Grade:

F

Reporting to:

Managing Director

Direct reports:

None

Job purpose:

· Primary role is to manage the overall activities of the Import and Export Documentation and Customer Service Desk and all the relevant interactions/ correspondence with Customers, Customs/ Terminal Authorities, Internal Stakeholders, Vessel Partners (where applicable) to achieve the team’s KPIs.

Main tasks and responsibilities:

Customer Relations

· Core responsibility is to ensure all Import and Export Shipping Documentation are accurate, timely and in order, as per the requirements of various Regulatory/ Compliance Authorities.

· Enhance customer experience by offering smooth, hassle-free Import and Export Documentation activities, pertaining to Invoicing and final Delivery Order / Bills of Lading release.

· Accurate invoicing capturing correct Tax requirements and application of Import and Export Detention tariffs within the system, automated/ manual, as applicable.

· Handling exception requests, managing delays by timely co-ordination for all procedures with internal/ external stakeholders.

· Managing email/ phone response to ensure timely response to internal and external customers.

· Timely follow up on all Delinquent boxes – Laden/ Empty return to ensure quick clearances and return of empties to the Equipment Inventory pool.

· Maintains thorough knowledge of services, as well as legislation and maritime rules & regulations.

· Manage Vessel/ Voyage changes and Customer Communications, as required.

· Attend Customs hearing/ enquiry, if necessary.

· Following prescribed KYC checks and maintaining relevant data/ records, as stipulated.

· Follow up with other Departments, on queries related to Import and Export procedures, to ensure end to end resolution.

· Adoption of new process/ tools/ roll outs and contribution/ feedback towards systems improvements to enhance efficiency and productivity.

· Strict adherence and compliance with processes & policies and local authority requirements and deadlines.

· Make SeaLead easy to do business with, through:

o Timely Delivery of Documents (Invoice/ Delivery Order).

o Timely Customs Filing, Cargo clearance and delivery.

o Pro-Active Notification of inbound shipments.

o Exception Management.

o Ensuring data integrity of systems.

· Support any ad hoc tasks assigned by management.

Dispute coordination, follow up on and closure

· Timely action and escalation of complex complaints, potential issues with Customs, related to filing / amendments.

· Constant and urgent follow up with concerned internal/ external Parties to ensure customs filing on time, accurately.

· End to end follow up on Invoice disputes: receive disputes, investigate, coordinate with all stakeholders for fast resolution.

· Perform and report root cause analysis on delays / errors : identify root causes and record them, check for repetitive trends and report to Management.

· Timely action and escalation of complex complaints, potential issues with Customs, related to IGM filing/ amendments to avoid any Penalties.

Leadership

· Train, develop and mentor team-members.

· Develop and maintain a Customer focused mindset in the Team.

· Monitor performance of individual Team Members and provide timely feedback for improvements.

· Willingness to provide support and coaching for team members and share Domain knowledge.

· Develop a robust succession plan and ensure people development and growth.

· Lead the team to achieve best-in-class Service.

· Responsible for employee engagement within the team.

Key interactions (Internal | External):

Internal: Across the Departments | Overseas offices .

Education requirements:

Language requirements:

Bachelor’s Degree or qualified professional

Good command of spoken and written English.

Background and experience:

Competencies and skills:

· Minimum 10 years’ experience in the Container Shipping industry.

· Import/Export Shipping Processes and Documentation, Customs formalities is a must.

· Minimum 3-5 years’ experience in handling a small team.

· MS Office Applications and ability to prepare reports.

· Basic knowledge of geography and port operations.

· Manage and measure work performance.

· Excellent communication, written and verbal.

· Customer Orientated

· Attention to detail, error free working.

· Work well under pressure in a fast-paced and professional environment.

· Flexible, willing approach to adjust to new Systems/ Processes, when applicable.

Key Responsibilities:

• Managing customer inquiries via social media platforms, WhatsApp, and the Front/Number program.
• Responding promptly to customers and resolving issues efficiently and professionally.
• Monitoring orders and coordinating with the operations team to ensure timely execution.
• Continuously registering and updating customer data in the company systems.
• Handling complaints and feedback, and forwarding them to the relevant departments when necessary.
• Preparing periodic reports on customer service performance and daily challenges.
• Contributing to the development and improvement of the customer experience.

Requirements:

• 1-2 years of experience in customer support, technical support, or related fields.
• Strong analytical and troubleshooting skills with the ability to resolve technical issues efficiently.
• Excellent written and verbal communication skills with a strong ability to explain technical concepts in simple terms.
• A passion for customer satisfaction and delivering an exceptional experience to users.
• Patience and empathy are essential when dealing with challenging situations.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Work Conditions:

• Full-time in shifts (morning, evening, night).
• Flexible working hours; shifts may vary (some days morning, others evening or night).
• The role requires working throughout the week, including weekends and holidays.
• Nature of work: Remote
• working per hour rate

The Opportunity:

At OpenText, our Professional Services team helps customers maximize the ROI from their investment in OpenText's EIM solutions. From solution implementation to custom development and managed/cloud services, you'll be working closely with cross-functional teams—including Sales, Pre-Sales, Value Engineering, and our partner ecosystem.

As a
Client Director
, you'll own customer success and revenue generation across key accounts, with a dual focus on new business development and services delivery. The ideal candidate will bring strong commercial acumen, a business-technology mindset, and experience in leading complex services engagements.

You are great at:

• Building trusted relationships with Sales, Pre-Sales, and customer stakeholders.
• Driving services business development strategy and closing PS deals.
• Managing proposals, RFPs/RFIs, and SOW approvals.
• Creating and maintaining a strong pipeline to meet quarterly targets.
• Leading service delivery engagements and managing escalations.
• Coordinating resource forecasting and delivery oversight.
• Negotiating services contracts with clients and third-party providers.

What it takes:

• 15+ years in IT/IM with a strong focus on Professional Services sales and delivery.
• Proven success closing $3M+ in services revenue across diverse sectors.
• Experience delivering complex enterprise projects with clear KPIs.
• Solid project management skills and ability to work under pressure.
• Deep understanding of OpenText's portfolio (or similar platforms).
• Experience with ITOM/ITSM tools is a strong plus.
• Fluent in
  English and Arabic
  (required).

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell
We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients’ inquiries and requests regarding Foodics products and overall incoming communication channels

In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!

What Will You Do

• Handle and provide the correct answers for client inquiries received at the center of excellence.
• Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.
• Document communication logs into our CRM and ticketing systems with accuracy.
• Train clients on using Foodics products using multiple virtual channels.
• Report daily events to team leaders and highlight areas where more attention may be needed.

What Are We Looking For

• Bachelor’s degree in any major. (Preferred)
• 0 - 1 year of experience in call center or customer service roles
• High fluency in the English language, especially speaking and communicating verbally (Must)
• Excellent typing skills (Must)
• Flexible to work in different shifts in Khobar - On-site (Must)
• Comfortable and skilled in delivering training (Preferred)
• Willing to work hard and with autonomy to handle customer cases till case resolution
• Is naturally strong in communication, with great ability for problem-solving
• Comfortable in conducting routine tasks while maintaining quality standards.

What We Offer You

We believe you will love working at Foodics!

• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing timely and effective solutions.
• Troubleshoot and resolve software issues, escalating complex problems to the technical team as needed.
• Educate customers on product features and best practices to enhance their experience and efficiency.
• Document customer interactions and feedback in our support ticketing system for future reference and improvements.
• Collaborate with product and engineering teams to relay customer feedback and contribute to product development.
• Stay updated on product features, industry trends, and best practices to provide informed support.
• Collaborate with various departments identify patterns in support requests and contribute to the development of knowledge base articles and FAQs.

Key Requirements:

• Excellent communication skills in Arabic and English, both written and verbal.
• Strong problem-solving skills to identify issues, analyze root causes, and provide effective solutions.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to navigate customer databases, ticketing systems, and knowledge bases to provide accurate information.
• Demonstrated ability to adapt to changing priorities, procedures, and customer needs in a fast-paced environment.
• Proven capability to multitask effectively by managing multiple customer inquiries simultaneously.
• Ability to input data quickly and accurately while maintaining focus on customer interactions.

Preferred Qualifications:

• Bachelor's degree in a relevant field or equivalent experience.
• 1+ years of experience in customer support, preferably in a SaaS environment.

Company Description

Mathaqat Foods Company operates a range of high-end restaurants and catering services, aiming to ensure utmost customer satisfaction and retention while introducing new, dynamic concepts in the marketplace. We strive to be the first choice for guests by upholding the highest standards of service quality, catering to the modern market, and enhancing our reputation among the community. Our brands include Lucas Pastaria, Jar Wared, Al Mokhayyam, Zafi, Qaf Catering Services, and Sports Hub.

Role Description

This is a full-time role for a Customer Service Specialist - Catering. This on-site role, located in Al Khobar, involves day-to-day tasks such as managing customer queries, ensuring customer satisfaction, providing support, and maintaining positive relationships with clients. The Customer Specialist will handle catering orders, coordinate with internal teams, and ensure smooth delivery of services to meet customer needs and expectations.

Qualifications

• Strong Interpersonal Skills and Customer Satisfaction focus
• Experience in Customer Support and effective Communication skills
• Excellent Analytical Skills
• Ability to work on-site in Al Khobar
• Previous experience in the food and catering industry is a plus
• Proficiency in both written and verbal communication in English and Arabic
• Experience in accounts is a plus (Fresh Graduates)
• interested candidates send cv to

Company Description

Telgani is a pioneering car rental platform and rapidly expanding app that redefines the car rental experience. Our platform empowers users to effortlessly select and book their ideal vehicle while enjoying competitive rates and exceptional customer service. With Telgani, users experience the convenience of having their chosen car delivered directly to them. Having successfully closed investment rounds totaling over $10 million with strategic and valuable investors, Telgani is well-positioned for future growth.

Role Description

This is a full-time hybrid role for a Customer Support Specialist, located in Riyadh. The role involves providing exceptional customer support and ensuring customer satisfaction. Tasks include handling customer inquiries, resolving issues, providing technical support, and analyzing customer needs to improve service. Some remote work is acceptable.

Qualifications

• Customer Support and Technical Support skills
• Interpersonal Skills and Customer Satisfaction experience
• Analytical Skills for problem-solving and improving customer service
• Strong communication skills and the ability to work both independently and in a team
• Proficiency with customer support software and tools
• Experience in the rental or automotive industry is a plus
• Bachelor