163 Service Agent jobs in Saudi Arabia

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Position: Customer Service Agent

Role Summary:

As Customer Service Agent you will be responsible for maintaining outstanding Customer Service standards through operational excellence in freight operations, proper documentation and ensure efficient and smooth handling of all freight activities for current and potential clients, in the best interest of DSV.

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Responsibilities:

· Always deliver best in class customer service to all DSV customers.

· Interacts with customers and vendors to Establish DSV SOP’s and keep customer appraised with regards to arrival times, delays or transit issues and help to ensure we always meet or exceed customer expectations.

· Ensure all communications are professional, timely and appropriately handled using the best medium, for both internal and external correspondence.

· Send routing, follow up with origin and update customer with status at all stages till freight arrives in Saudi.

· Update the tracking sheet with freight status and send to the customer on daily basis.

· Negotiate rates with Carriers and update the Export Rate sheet in share point.

· Create jobs in CW1 for all export shipments.

· Quote Agent & Customers for all export inquiries.

· Appropriate monitoring, reporting, communication, and liaison with customers, carriers and vendors.

· Provides regular update to the Line Manager.

· Any other related duties/projects assigned by the supervisor from time to time to meet the business needs.

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Educational Qualifications & Certifications:

· Bachelor's degree

· 5 years of Freight operations experience.

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· Excellent spoken, and written communication skills.

· Ability to prioritize tasks, multitask, and problem-solving skills.

· Ability to act with integrity, professionalism, and confidentiality.

· Proficient with Microsoft Office Suite or related software.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Job Req Number: 95673
Time Type: Full Time

Position: Customer Service Agent

Location: Saudi Arabia, Riyadh

Role Summary:

As Customer Service Agent you will be responsible for maintaining outstanding Customer Service standards through operational excellence in freight operations, proper documentation and ensure efficient and smooth handling of all freight activities for current and potential clients, in the best interest of DSV.

---

Responsibilities:

· Always deliver best in class customer service to all DSV customers.

· Interacts with customers and vendors to Establish DSV SOP’s and keep customer appraised with regards to arrival times, delays or transit issues and help to ensure we always meet or exceed customer expectations.

· Ensure all communications are professional, timely and appropriately handled using the best medium, for both internal and external correspondence.

· Send routing, follow up with origin and update customer with status at all stages till freight arrives in Saudi.

· Update the tracking sheet with freight status and send to the customer on daily basis.

· Negotiate rates with Carriers and update the Export Rate sheet in share point.

· Create jobs in CW1 for all export shipments.

· Quote Agent & Customers for all export inquiries.

· Appropriate monitoring, reporting, communication, and liaison with customers, carriers and vendors.

· Provides regular update to the Line Manager.

· Any other related duties/projects assigned by the supervisor from time to time to meet the business needs.

---

Educational Qualifications & Certifications:

· Bachelor's degree

· 5 years of Freight operations experience.

---

Competencies:

· Excellent spoken, and written communication skills.

· Ability to prioritize tasks, multitask, and problem-solving skills.

· Ability to act with integrity, professionalism, and confidentiality.

· Proficient with Microsoft Office Suite or related software.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook .

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
• Conflict resolution experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Guest Services, Operations, and Front Office

Title: Guest Service Agent

Location: null

Requisition ID: HOT0BK33

EOE/AA/Disabled/Veterans

• Offer consistently professional, friendly, warm and engaging service
• Give a warm welcome and check in guests taking into account the established SOPs
• Check out of departing guest in accordance with the established standards
• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
• Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation
• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings
  
  

# Guest Service Agent
DoubleTree Riyadh Financial District
location: Riyadh, Ar Riyad, Saudi Arabia
category: Hotel
Full-time
Posted: Jun 28th 2025

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

As a Guest Service Agent, you will serve on the Front Office Team, providing services for Guests to ensure an outstanding experience from check-in to check-out and completing audits as needed. You will influence the first impressions of our Guests and are responsible for performing the following tasks to the highest standards:

1. Achieve positive outcomes from Guest queries in a timely and efficient manner.
2. Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures.
3. Keep the Guest Service Manager fully informed of any relevant guest feedback or departmental issues.
4. Demonstrate a high level of customer service at all times.
5. Attend training courses as required, and assist with the Night Team's training and development efforts.
6. Maintain knowledge of hotel room categories, rates, packages, promotions, and general hotel information.
7. Maximize room occupancy and promote hotel services using up-selling techniques.
8. Follow proper procedures for accepting foreign currencies, credit cards, and cash, in line with hotel policies.
9. Comply with hotel security, fire regulations, and health and safety legislation.
10. Operate front of house equipment and property management systems in accordance with policies.
11. Follow company brand standards and assist other departments as necessary.

To succeed in this role, candidates should demonstrate:

• Previous experience in a customer-focused industry.
• Positive attitude and excellent communication skills.
• Commitment to high-quality customer service.
• Excellent grooming standards.
• Calm, organized, and detail-oriented with multitasking ability.
• Professional demeanor emphasizing hospitality and guest service.
• Ability to work independently and as part of a team.
• Proficiency in IT systems.

Preferred additional capabilities include:

• Experience in cash handling.
• Front Office/Concierge experience in hospitality or entertainment sectors.
• Conflict resolution skills.

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels to extended-stay suites and mid-priced hotels. With nearly a century of service, Hilton aims to provide exceptional guest experiences worldwide, driven by our vision "to fill the earth with the light and warmth of hospitality." Our Team Members are at the heart of this mission, creating remarkable experiences every day.

Job Summary:
As a Guest Service Agent, you will be responsible for providing exceptional customer service to guests during their stay at our establishment. You will assist guests with check-in and check-out procedures, handle inquiries and requests, and ensure a positive overall experience.

Job Responsibility:
- Greet and welcome guests upon arrival, providing information about the hotel and its services
- Assist guests with check-in and check-out procedures, including processing payments
- Handle guest inquiries, requests, and complaints promptly and professionally
- Coordinate with other departments to fulfill guest needs and special requests
- Maintain a clean and organized front desk area, including managing reservations and room assignments
- Provide recommendations for local attractions, restaurants, and activities to enhance guests' stay

Candidate Requirements:
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a customer-focused mindset
- Ability to multitask and handle stressful situations calmly
- Knowledge of hotel operations and reservation systems is a plus

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Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job title: Guest Service Agent

Department: Front Office

Reporting to: Front Office Manager

About Us

Welcome to the next generation of hospitality excellence. We're on a mission to recruit the finest in our industry - seize the opportunity to become part of this pioneering team. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration, values that guide us in creating extraordinary experiences for our guests and a thriving workplace for our team. We offer more than just a job - we provide an opportunity to shape the future of luxury hospitality.

The Role

As a Guest Service Agent, you will serve the needs of the business, our guests and our colleagues by ensuring that all guests are enjoying a positive and memorable Red Sea Global Hospitality experience.

The Guest Service Agent is a key representative of our resort and the Red Sea Global Hospitality brand. He or she creates one of the most powerful first impressions to our guests. Red Sea Global Hospitality Guest Service Agent all have a friendly and outgoing personality and are genuinely interested in meeting and serving new guests from all over the world. The position necessitates being the 'go to person' for all guests, all interactions are performed with the utmost finesse, politeness, efficiency, friendliness and professionalism.

At Red Sea Global Hospitality, we take great pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, and we collaborate closely to deliver unparalleled service excellence.

Accessibility and Adjustments

We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.

Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.

• Seniority level Not Applicable

• Employment type Full-time

• Job function Customer Service
• Industries Hospitality

Referrals increase your chances of interviewing at Red Sea Global Hospitality by 2x

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A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
• Conflict resolution experience

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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Job Description - Guest Service Agent (HOT0BK33)

Job Description

Guest Service Agent (Job Number: HOT0BK33 )

Work Locations : Double Tree by Hilton Riyadh Financial District Northern Ring Road Riyadh 3325

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
• Conflict resolution experience

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

Schedule : Full-time

Brand : Doubletree by Hilton

Job : Guest Services, Operations, and Front Office