268 Service Advisor jobs in Saudi Arabia

Automotive service advisor (Aftersales department)

Engineers are most preferred

WE DELIVER - Let's deliver together:

Our initiative aims to nurture talented individuals enabling them to deliver exceptional service to our esteemed customers within the Automotive sales sector. We view customers as the most important part of our business. Petromin wishes to set standards that serve the true interest of our customers

WE DREAM - This is what we dream of:

We're seeking a talented Service Advisor who will Initiate vehicle services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer report and records in Western Region.

Job Knowledge:

Academic: Diploma/ Certificate Course - Technical / Mechanical Automotive

Related Work Experience (Minimum 3 Years) working Experience as a Service advisor.

Language skills: Fluent in English (Read & Write & Speaking) and should be able to speak and understand Arabic Language; must be aware of PC use.

Drive service excellence through proactive engagement and relationship building with clients.

Develop and implement strategies to improve customer satisfaction and service outcomes.

Provide exceptional customer service and build lasting client relationships.

Collaborate with team members to enhance overall customer experience and satisfaction.

Strong background in hospitality with a focus on delivering top-tier customer service.

Excellent communication and problem-solving skills to address client concerns effectively.

Self-motivated with a proactive approach to achieving service goals and resolving issues.

Immediate availability is essential to ensure smooth service operations.

We CARE - What you can expect:

An internationally successful company.

Flat hierarchy.

Competitive compensation package.

A highly motivated team.

A modern workplace in the heart of Eastern Region.

Can-Do-Attitude.

Personal and professional development.

Engaging work environment + 22 days of annual leave + public holidays + Life Insurance.

We want to be a great place to work, where our employees feel valued, have equal opportunities, and benefit from pay equality.

We DARE - YOU to apply:

Applications from all individuals are encouraged regardless of gender.

Saudi nationals are preferred.

Applications are accepted from local hires only.

More about us:

Petromin Corporation is a leading multi-national organization in the Kingdom of Saudi Arabia. We stand as a strong transformative force, enabling the movement of people, products and services through sustainable and innovative mobility solutions serving individuals and businesses alike – We help you move

With a family of more than 6000 colleagues, Petromin holds deep roots in over 40 countries throughout Central Asia, Southeast Asia and the MENA region.

Under the Petromin Corporation banner, we proudly host 8 business verticals, all devoted to providing a wide range of products and services. Through this profile, we are the only company to serve the entire customer automotive journey. In the Mobility Solutions ecosystem, Petromin Corporation is revolutionizing the landscape through futuristic ideas and sustainable practices with a customer-centric mindset.

Mission

To be the most customer centric mobility solutions leader in Saudi Arabia by using the latest technology platforms, service, and parts network in a sustainable manner.

Vision

To provide personal vehicle owners and vehicle enthusiasts with products and services offering the most comprehensive end to end mobility, convenience, and value in a most professional manner.

Ethics

Our organization functions on an ethos of honesty and respect. We believe in supporting our people and preserving our biosphere through responsible practices.

Culture

Our organization focuses on building a foundation of trust and reliance for its greatest resource – our people. Together, we nurture our environment to prosper and grow, with mutual respect, to build a better tomorrow.

We are looking forward to welcoming you

Let's drive success together

Company Description

ALTAWKILAT is one of the largest automotive companies in the Kingdom of Saudi Arabia, with over 70 years of experience in serving customers. The company holds premium dealerships for renowned brands including General Motors, Maserati, Infiniti, Hongqi, and Dongfeng. ALTAWKILAT is dedicated to delivering exceptional service and quality to its customers.

Role Description

This is a full-time on-site role for a Service Advisor located in Jeddah. The Service Advisor will be responsible for ensuring customer satisfaction by providing customer-focused service and support. Key tasks include assisting customers with their service needs, communicating effectively to understand their requirements, managing aftersales service, and ensuring a high standard of customer service.

Qualifications

• Customer Satisfaction and Customer-focused Service skills
• Customer Service skills
• Strong Communication skills
• Knowledge of Aftersales service
• Excellent interpersonal abilities
• Ability to work in a fast-paced environment
• Experience in the automotive industry is a plus
• Bachelor's degree or

Company Description

Alesayi Trading Corporation Company is the official distributor of Mitsubishi Motors Corp. and Mitsubishi Fuso Truck & Bus Corp. in Saudi Arabia. We exclusively distribute Mitsubishi Passenger Cars, Light Commercial Vehicles, Vans, and Minibuses across the Kingdom. Our network includes 14 owned 3S facilities (Sales/Service/Spare parts), 62 Authorized Dealers, and 160 Spare Parts distribution centers, all supported by highly-trained sales & service staff, to ensure comprehensive coverage.

Role Description

This is a full-time, on-site role located in Riyadh for a Service Advisor. The Service Advisor will be responsible for ensuring customer satisfaction by providing customer-focused service and effective communication. The role includes managing aftersales activities, scheduling service appointments, advising customers on necessary services and repairs, and maintaining customer records.

Qualifications

• Customer Satisfaction, Customer-focused Service, and Customer Service skills
• Excellent Communication skills
• Experience in Aftersales
• Strong organizational and time-management abilities
• Ability to work well both independently and as part of a team
• Experience in the automotive industry is a plus
• Bachelor's degree or relevant certification in a related field

Job Purpose

• To receive, welcome, sell and upsell to customers the needed services to their vehicles after identifying, confirming with the customers and getting the required approvals. To monitor, track the service tracking sheet of the serviced vehicles and update customers of the completion time in order to ensure customer satisfaction and higher sales revenues and profits within the AJVA's set policies and procedures
  .

Daily Operations:

• Follow the day-to-day operations related to own job to ensure continuity of work.

• Contribute to the identification of opportunities for continuous improvement of processes and practices taking into account 'international best practice', improvement of business processes, cost reduction and productivity improvement.

• Assist in the preparation of timely and accurate reports of the service sales to meet company and department requirements, policies and standards

• Receive, meet, greet and listen to customers' concerns, ask questions to identify service needs

• Inform the customers of the needed service and get their confirmation on the service to be done

• Estimate the cost and completion of the vehicle's service, explain the cost to the customers and request them to sign/approve the cost.

• Prepare the job cards for the to-be-serviced vehicles, obtain the required approvals and then direct technicians to start the service

• Interact and follow up with the technicians the service status of each vehicle and ensure the service is completed on time as agreed with the customer

• Coordinate the activities of the technicians to ensure that service work is done properly in the first time

• Inspect the all completed service works to ensure proper completion and pricing accuracy

• Fill out, update the service tracking sheet and inform the customers with the status of their vehicles and the time to be ready for pick up

• Identify repeat customers, give them high priority and notify the service manager for his awareness and proper treatment.

• Understand and sell the right services to customers to ensure their satisfaction, increased sales and less complaints

• Upsell and promote other services critical to the vehicles even before customers ask for them to ensure customer satisfaction and increased sales revenues

Necessary Knowledge and Experience:

• Minimum 2 years relevant experience in a related industry
• Excellent writing and communication skills in English.

Education and Certification Requirements:

• High school with preferably a Technical Diploma

Job Title:

Customer Service Advisor (Arabic/English) Saudi Arabia- Riyadh

Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Advisor I

مستشار خدمة العملاء - الأول

نبذة عن الوظيفة
مستشار خدمة العملاء – الأول يتواصل مع العملاء عبر المكالمات الواردة، والمكالمات الصادرة، أو من خلال المحادثات أو المراسلات حسب متطلبات العميل. يقدم هذا المنصب دعم خدمة العملاء وحل المشكلات الروتينية المتعلقة بمنتجات أو خدمات العميل.

الوصف الوظيفي
المسؤوليات الأساسية

• ضمان أن الخدمة المقدمة للعملاء تلبي مؤشرات الأداء (KPIs)
• توضيح متطلبات العميل؛ التحقيق لفهم كامل، واستخدام أدوات وموارد الدعم لاتخاذ القرار المناسب وتقديم الحلول للعميل.
• الاستماع بانتباه لاحتياجات ومخاوف العميل؛ إظهار التعاطف مع استحواذ الفرص لبناء علاقة مع العميل.
• تحية العملاء بأسلوب لبق وودود واحترافي باستخدام الإجراءات المتفق عليها.
• الاستمرار باكتساب المعلومات الخاصة بمنتجات أو خدمات العميل.
• اتمام المهام بشكل كامل ودقيق، بما في ذلك توثيق الحسابات بالشكل المطلوب.
• المشاركة في الأنشطة المصممة لتحسين رضا العملاء وأداء العمل.
• تقديم منتجات وخدمات إضافية.
• تتبع وتوثيق واسترداد المعلومات في قاعدة بيانات تتبع المكالمات.
• الرد على استفسارات العملاء عن طريق الإحالة إلى المواد المنشورة، أو المصادر الثانوية، أو الاستعانة بالزملاء المعنيين.

متطلبات الوظيفة:

• يفضل وجود شهاده جامعية, دبلوم

يفضل وجود خبرة تتراوح بين ثلاثة إلى ستة أشهر.

• اللباقة الوضوح في طريقة التواصل.
• مهارات قوية بأنظمة الكمبيوتر.
• القدرة على التواصل بفعالية، كتابيًا وشفهيًا.
• الاعتمادية والاهتمام القوي بالتفاصيل.
• القدرة على القيام بمهام متعددة ضمن بيئة سريعة التغير، بما في ذلك القدرة على التكيف مع التغييرات بسرعة.
• التحمل للعمل المتكرر في بيئة سريعة.
• القدرة على العمل ضمن الفريق وكذلك بشكل مستقل.
• التحلي بالصبر في جميع حالات التواصل والعملاء؛ بما في ذلك الحفاظ على نبرة وسلوك مهنيين ولطيفين.
• القدرة على العمل ضمن نظام المناوبات حسب الحاجة.
• بناءً على الموقع والبرنامج، قد تكون هناك حاجة لمهارات وخبرات إضافية.

وصف مستوى العمل لدى صاحب الوظيفة المهارات الأساسية المطلوبة لأداء المهام الروتينية ضمن عمليات بسيطة ومستعد لاكتساب المعرفة الخاصة بالبرنامج أو المنتج. يعمل تحت إشراف دقيق وإجراءات واضحة. يبدأ في إظهار معرفة بالمصطلحات والمعايير والإجراءات الخاصة بالعميل. في المرحلة البدائية تكون مؤشرات الأداء تتأرجح دون أو بالقرب من مستويات أداء مستدامة للمقاييس.

إخلاء المسؤولية البيانات الواردة أعلاه تهدف إلى وصف عام لطبيعة العمل ومستوى العمل الذي يقوم به الأشخاص المكلفون بهذه الوظيفة. لا يُقصد بها أن تكون قائمة شاملة لجميع المسؤوليات والواجبات والمهارات المطلوبة للموظفين العاملين تحت هذا المسمى الوظيفي.

كونسينتريكس توفر فرصًا متساوية. تقوم كونسينتريكس بتقييم المتقدمين المؤهلين بغض النظر عن العرق أو اللون أو الدين أو الجنس أو الأصل الوطني أو العمر أو التوجه الجنسي أو الهوية أو حالة الإعاقة أو أي سمة قانونية محمية أخرى.

نبذة عن الوظيفة
مستشار خدمة العملاء – الأول يتواصل مع العملاء عبر المكالمات الواردة، والمكالمات الصادرة، أو من خلال المحادثات أو المراسلات حسب متطلبات العميل. يقدم هذا المنصب دعم خدمة العملاء وحل المشكلات الروتينية المتعلقة بمنتجات أو خدمات العميل.

الوصف الوظيفي مستشار خدمة العملاء الأول مسؤول عن ضمان تلبية الخدمة لمؤشرات الأداء، والتفاعل بروح مهنية وودودة مع العملاء لفهم متطلباتهم وتقديم الحلول المناسبة. يتطلب الدور التعامل بلباقة، والاعتماد على مهارات الحاسوب الفعالة، والقدرة على توثيق المعلومات بدقة. يجدر بالمتقدم للعمل أن يكون لديه خبرة من ثلاثة إلى ستة أشهر مع مهارات تواصل قوية وتحمل العمل ضمن بيئة سريعة التغير.

• لمزيد من التفاصيل، يُرجى مراجعة النص باللغة الإنجليزية.

Location:

SAU Riyadh Sulaiman Al Hamdan Street, Sulaimaniya, Riyadh 11551, POBox 42589,

Language Requirements:

Time Type:

Full time

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R

360 Car Maintenance
brings
37 years of expertise
in professional American car care, covering
mechanical and electrical maintenance
and supplying
premium spare parts
. We pride ourselves on
high-quality customer service
, strong cultural awareness, and a commitment to helping every customer—and every branch—achieve excellence.

Role Summary

We are seeking
experienced Service Advisors
with
deep automotive knowledge
and a
sales-driven, customer-centric mindset
to join our growing teams in
Riyadh
and
Khobar
.

You will be the key link between customers and the workshop, combining technical understanding with outstanding communication to ensure
exceptional service delivery, cultural sensitivity, and branch-target achievement
.

Key Responsibilities

• Welcome customers, record service requirements, and create accurate job cards.
• Clearly explain repairs, costs, and timelines with a professional, customer-focused approach.
• Coordinate with technicians for smooth workflow and on-time delivery.
• Promote recommended services and spare parts to meet and exceed branch sales targets.
• Ensure
  high-level customer satisfaction
  through follow-ups, problem resolution, and quality checks.
• Maintain professional conduct in
  multi-cultural interactions
  , respecting local and international customer expectations.

Required Qualifications & Skills

• Automotive background:
  Minimum 2 years in a dealership, automotive service center, or spare-parts sales.
• Strong knowledge of vehicle systems, maintenance schedules, and basic diagnostics.
• Proven ability to
  sell services and meet performance targets
  .
• Excellent communication in English (Arabic a plus) with strong cultural adaptability.
• Customer-service orientation with a proactive sales mindset.
• Familiarity with workshop management or ERP systems preferred.

Location:
Riyadh or Khobar, Saudi Arabia

Employment Type:
Full-Time

Compensation:
Competitive salary + performance incentives

360 Car Maintenance
has
37 years of expertise
in professional car care for American vehicles, specializing in both
mechanical and electrical maintenance
. We also supply
high-quality spare parts
and deliver
exceptional customer service
across all our branches in Saudi Arabia.

Role Summary

We are seeking
experienced Service Advisors
with
deep automotive knowledge
and a
sales-driven, customer-centric mindset
to join our growing teams in
Riyadh
and
Khobar
.

You will be the key link between customers and the workshop, combining technical understanding with outstanding communication to ensure
exceptional service delivery, cultural sensitivity, and branch-target achievement
.

Key Responsibilities

• Welcome customers, record service requirements, and create accurate job cards.
• Clearly explain repairs, costs, and timelines with a professional, customer-focused approach.
• Coordinate with technicians for smooth workflow and on-time delivery.
• Promote recommended services and spare parts to meet and exceed branch sales targets.
• Ensure
  high-level customer satisfaction
  through follow-ups, problem resolution, and quality checks.
• Maintain professional conduct in
  multi-cultural interactions
  , respecting local and international customer expectations.

Required Qualifications & Skills

• Automotive background:
  Minimum 2 years in a dealership, automotive service center, or spare-parts sales.
• Strong knowledge of vehicle systems, maintenance schedules, and basic diagnostics.
• Proven ability to
  sell services and meet performance targets
  .
• Excellent communication in English (Arabic a plus) with strong cultural adaptability.
• Customer-service orientation with a proactive sales mindset.
• Familiarity with workshop management or ERP systems preferred.

Location:
Riyadh or Khobar, Saudi Arabia

Employment Type:
Full-Time

Compensation:
Competitive salary + performance incentives

The SENIOR SERVICE ADVISOR is responsible for ensuring high levels of customer satisfaction and operational efficiency within the motor vehicle service department. This role acts as the primary liaison between customers and the workshop, managing service bookings, repair timelines, estimates, and customer communication. The Senior Service Consultant also mentors junior team members, supports workflow management, and ensures compliance with manufacturer standards and dealership policies.