177 Service Advisor jobs in Saudi Arabia

- Saudi National is preferred
- Bachelor Mechanical Engineer Degree or Equivalent Education
- Having the membership of SCE (Saudi Council of Engineer)
- Experience in same field 3 up to 5 Years
- High Discipline and punctuality
- Extensive Mechanical and Engineering knowledge in Automotive Industry

- Computer literacy and MS applications
- Effective Communication and Listener in Arabic and English
- Good literacy and numeracy skills
- Problem Solving
- Drive Results
- Team Work Player
- Good Appearance
- Multi Tasker
- Self-Motivated
- Time Management
- Initiative and Cooperative

Job Role Customer Service and Call Center

Determines needed maintenance and diagnoses the cause of malfunction, tests drive or refers to test technician as necessary, and uses checklists as appropriate.

Schedules, routes, and prioritizes job sequences for further processing and maintenance by the concerned team members.

Records, monitors, and maintains customer and vehicle data to ensure proper follow-up and management of job orders at each stage.

Collaborates, consults, and makes recommendations regarding any complaints or queries upon reviewing service history.

States, records, and issues clear repair instructions covering all discussed issues to ensure accurate billing.

Establishes a "time promised" check with the responsible person for work distribution if necessary.

Ensures repaired vehicles are parked conveniently for customer pickup or vehicle transfer.

Ensures service appointments are scheduled timely and conveniently.

Contacts customers to remind them of recommended maintenance and other available services.

Promotes the sale of parts and accessories by advising, consulting, and persuading customers, highlighting attractive points of such parts.

• Bachelor's Degree in Mechanical Engineering
• Membership in the Engineers Association
• 4 years of experience in automotive field
• Fluent in both Arabic and English
• Able to work under pressure and deliver results on time
• Proficient with computers, including Microsoft Office and Windows

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Motor Vehicle Manufacturing

Role Purpose:

Work to optimize the flow in the Service Delivery Process. The Service Advisor is responsible for the daily operation of the Service Reception. They need to ensure that the customer needs and expectations are met through the management of the Workshop Business Process, from customer enquiry through to completion of the invoice and follow-up. This needs to be completed in a workshop business profitable way.

Job Accountabilities & Activities:

- Motivate and maintain morale in front line customer service Staff and teams

- Integrate all aspects of our organization to manage and exceed customer expectation.

- Ensure customer relationship is maintained in line with company guidelines and expectations

- Arrange necessary appointments for customer repairs

- Follow up customer repairs and ensure completed on time

- Complete customers follow up calls after repairs completed in line with company process

- Invoice completed work Orders

- Follow up Customer for Quotation approvals

- Pro-actively contact customers for new business

- Ensure we provided the highest standards of customer service at all times

- Dedicated to understanding and meeting expectations and requirements of external and internal customers.

- Receive Customers' inquiries and register them in system

- Apply the time reservation module and update Workshop capacity.

- Support Workshop supervisors in quotation preparation.

- Follow up all pending Quotes with customers.

- Updates all customer files.

- Implement all features in the workshop online system.

- Produce the monthly QS report.

- KPI report update and monitoring.

- Implementation of the dealer Operating systems as per the supplier standard.

- Manage Open Work Orders

- Follow up Waiting Parts Reports related to workshop repairs

Education & Certifications:

High school education

Further education in relevant field an advantage

Required Years of Experience:

1-3 Years

- Saudi National is preferred
- Bachelor Mechanical Engineer Degree or Equivalent Education
- Having the membership of SCE (Saudi Council of Engineer)
- Experience in same field 3 up to 5 Years
- High Discipline and punctuality
- Extensive Mechanical and Engineering knowledge in Automotive Industry

- Computer literacy and MS applications
- Effective Communication and Listener in Arabic and English
- Good literacy and numeracy skills
- Problem Solving
- Drive Results
- Team Work Player
- Good Appearance
- Multi Tasker
- Self-Motivated
- Time Management
- Initiative and Cooperative

Job Role Customer Service and Call Center

Determines needed maintenance and diagnoses the cause of malfunction, tests drive or refers to test technician as necessary, and uses checklists as appropriate.

Schedules, routes, and prioritizes job sequences for further processing and maintenance by the concerned team members.

Records, monitors, and maintains customer and vehicle data to ensure proper follow-up and management of job orders at each stage.

Collaborates, consults, and makes recommendations regarding any complaints or queries upon reviewing service history.

States, records, and issues clear repair instructions covering all discussed issues to ensure accurate billing.

Establishes a "time promised" check with the responsible person for work distribution if necessary.

Ensures repaired vehicles are parked conveniently for customer pickup or vehicle transfer.

Ensures service appointments are scheduled timely and conveniently.

Contacts customers to remind them of recommended maintenance and other available services.

Promotes the sale of parts and accessories by advising, consulting, and persuading customers, highlighting attractive points of such parts.

• Bachelor's Degree in Mechanical Engineering
• Membership in the Engineers Association
• 4 years of experience in automotive field
• Fluent in both Arabic and English
• Able to work under pressure and deliver results on time
• Proficient with computers, including Microsoft Office and Windows

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Motor Vehicle Manufacturing

- Saudi National is preferred
- Bachelor Mechanical Engineer Degree or Equivalent Education
- Having the membership of SCE (Saudi Council of Engineer)
- Experience in same field 3 up to 5 Years
- High Discipline and punctuality
- Extensive Mechanical and Engineering knowledge in Automotive Industry

- Computer literacy and MS applications
- Effective Communication and Listener in Arabic and English
- Good literacy and numeracy skills
- Problem Solving
- Drive Results
- Team Work Player
- Good Appearance
- Multi Tasker
- Self-Motivated
- Time Management
- Initiative and Cooperative

Job Role Customer Service and Call Center

• Carrying-out pre-acceptance inspection (damage on body, valuables inside, accessories, etc.) and records results on check sheet and confirm with the customer through proper checking of the physical condition and inventory of the vehicle.
• Assist in the center’s achievement of CSI and increase customer retention through demonstrating professionalism during the customer engagement activities.
• Ensure that satisfactory repairs are done as per the customers’ demands with the coordination with the Chief Technician in the job assignments, preliminary diagnostic procedures and final inspection of the car.
• Discusses details with the customers the works to be done, the estimated cost of repair and the delivery time of the car through appropriate diagnoses of his vehicles using all channels of communication.
• Communicate with the customer on any progress of the repair of the vehicle and get his approval and confirmation on additional parts that may be required through proper communication protocol and avoids unnecessary replacement of spare parts.
• Ensures highly satisfied Guest by supporting a “Guest Centric” and “Fix-It-Right” mindset to the service team to achieve high quality after sales activities through an effective networking with other departments in the Center in accordance to service standards.
• Follows-up vehicle spare parts with Parts Department through proper coordination with the Parts Supervisor to accomplish the repairs and timely delivery of the car to the customer.
• Conduct post service follow-up for complaints, issues and concerns and report immediately to the Workshop Floor Manager for appropriate review and resolutions.
• Improve customer confidence and satisfaction by adhering to the stipulated service operation standard in order to build customer’s trust and improve customer retention.
• Ensures that repairs are done as per customer’s request through confirming with the customer of the service repair agreement in order to achieve customer’s trust and confidence.
• Monitors the Job Controller in entering correct data (operation number), recording the repairs carried out and updating status of vehicle delivery through review of the results of Computerized Time Control Sheets for use in the productivity (man-hour) analyses.
• Ensure that the Chief Technician is complying with the quality control policy and procedures to maintain company’s integrity and branding image.
  
  

• Minimum - Bachelor’s Degree or Equivalent
• Minimum 1 - 2 years experience in Service area
• Time Management: Managing one's own time and the time of others.
• Monitoring: Monitoring/Assessing performance of self, other individuals, or organizations to make improvements or take corrective action.
• Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
• Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Inter-Personal Skills: Should possess high level of people handling with ability to analyze and identify the complex nature of the problem.
• Good Communication Skills: (Listening and Questioning) Proven ability to communicate and determine customers’ needs and to sell the dealership's parts and service capabilities based on features, advantages and benefits.
• Achievement/Effort: Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
• Computer Skills: Job requires the knowledge in worksheets, word processing, presentation and database management.
• Good Judgement Skills and Decision Making, Social Perceptiveness.
• Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• After Sales Related Skills: Persuasive, Able to deal with stress, patient, persistent. Should have automotive and technical knowledge (pre-diagnostic questioning, trouble-shooting, etc)
  
  

• Carrying-out pre-acceptance inspection (damage on body, valuables inside, accessories, etc.) and records results on check sheet and confirm with the customer through proper checking of the physical condition and inventory of the vehicle.
• Assist in the center's achievement of CSI and increase customer retention through demonstrating professionalism during the customer engagement activities.
• Ensure that satisfactory repairs are done as per the customers' demands with the coordination with the Chief Technician in the job assignments, preliminary diagnostic procedures and final inspection of the car.
• Discusses details with the customers the works to be done, the estimated cost of repair and the delivery time of the car through appropriate diagnoses of his vehicles using all channels of communication.
• Communicate with the customer on any progress of the repair of the vehicle and get his approval and confirmation on additional parts that may be required through proper communication protocol and avoids unnecessary replacement of spare parts.
• Ensures highly satisfied Guest by supporting a "Guest Centric" and "Fix-It-Right" mindset to the service team to achieve high quality after sales activities through an effective networking with other departments in the Center in accordance to service standards.
• Follows-up vehicle spare parts with Parts Department through proper coordination with the Parts Supervisor to accomplish the repairs and timely delivery of the car to the customer.
• Conduct post service follow-up for complaints, issues and concerns and report immediately to the Workshop Floor Manager for appropriate review and resolutions.
• Improve customer confidence and satisfaction by adhering to the stipulated service operation standard in order to build customer's trust and improve customer retention.
• Ensures that repairs are done as per customer's request through confirming with the customer of the service repair agreement in order to achieve customer's trust and confidence.
• Monitors the Job Controller in entering correct data (operation number), recording the repairs carried out and updating status of vehicle delivery through review of the results of Computerized Time Control Sheets for use in the productivity (man-hour) analyses.
• Ensure that the Chief Technician is complying with the quality control policy and procedures to maintain company's integrity and branding image.
  
  

• Minimum - Bachelor's Degree or Equivalent
• Minimum 1 - 2 years experience in Service area
• Time Management: Managing one's own time and the time of others.
• Monitoring: Monitoring/Assessing performance of self, other individuals, or organizations to make improvements or take corrective action.
• Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
• Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Inter-Personal Skills: Should possess high level of people handling with ability to analyze and identify the complex nature of the problem.
• Good Communication Skills: (Listening and Questioning) Proven ability to communicate and determine customers' needs and to sell the dealership's parts and service capabilities based on features, advantages and benefits.
• Achievement/Effort: Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
• Computer Skills: Job requires the knowledge in worksheets, word processing, presentation and database management.
• Good Judgement Skills and Decision Making, Social Perceptiveness.
• Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• After Sales Related Skills: Persuasive, Able to deal with stress, patient, persistent. Should have automotive and technical knowledge (pre-diagnostic questioning, trouble-shooting, etc)