242 Senior Technical Support Specialist jobs in Saudi Arabia

As a member of a worldwide team, you will develop your technical, professional, and personal skills within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real-world environments. This position offers the opportunity to work with leading organizations across industries such as healthcare, finance, and telecommunications. The role encourages growth and prepares you for future opportunities within the organization.

A mentor will assist you in developing your skills through various training programs, including classroom learning, e-learning, projects, and external courses. You will also become familiar with the InterSystems environment with their guidance.

• Work with the product support team to respond promptly to customer inquiries, adhering to service standards.
• Provide technical support for custom development, user-defined functions, interfaces, reports, data migration scripts, and conversions.
• Utilize debugging and troubleshooting skills to identify application issues.
• Support application support teams in troubleshooting reported issues.
• Advise partners on technical matters such as networks, configurations, and architecture.
• Assist in troubleshooting and performance analysis for reports, stored procedures, interfaces, and data migration scripts.
• Escalate unresolved issues according to policies and procedures.
• Contribute to preparing training materials and technical documentation.
• Engage in continuous improvement of customer satisfaction by gathering and escalating feedback.
• Enhance response times and communication skills.
• Participate in on-site technical training and support as needed.
• Join on-call support rotations to ensure 24/7 customer support availability.
• Support understanding of hospital workflows, if applicable.
• Assist in analyzing complex incident tickets to improve client experience.
• Provide insights to improve product robustness and usability, including testing and reporting product issues.

• Preferably experience with hospital business workflows.
• Strong knowledge of InterSystems ObjectScript, routines, stored procedures, and objects.
• Experience with IRIS tables and globals, understanding their relation to persistent classes and tables.
• Skills in diagnosing and improving performance issues in stored procedures, SQL queries, and reports, especially with Caché ObjectScript.
• Experience with web languages such as HTML and JavaScript.
• Proficiency in SQL, data analysis, and database methodologies.
• Preferably familiarity with HL7 technologies.
• Knowledge of programming languages like Java or C++.
• Experience in roles such as Developer, Quality Engineer, or Solutions Architect.
• Ability to produce technical documentation.
• Familiarity with Internet/Intranet concepts and Microsoft IIS.
• Experience with InterSystems products like IRIS and Ensemble is preferred.
• Bachelor's or Master's degree in Computer Science or equivalent.

Note: The education section appears incomplete and should be clarified or completed accordingly.

Get AI-powered advice on this job and more exclusive features.

The Technical Support Specialist will be responsible for providing exceptional technical assistance and support to both internal teams and external customers. This role involves troubleshooting issues, ensuring customer satisfaction, and maintaining efficient operational processes.

• Responding to customer inquiries regarding product functionality and troubleshooting issues using various communication channels (phone, email, chat)
• Diagnosing technical issues related to software applications and hardware systems, providing solutions in a timely manner
• Documenting support interactions and maintaining records of issues and resolutions
• Assisting in the development and improvement of support processes and documentation
• Collaborating with product development teams to report recurring problems and suggesting enhancements
• Providing training to users on product features and functionalities
• Staying up-to-date with product updates and technical specifications to provide informed support

• Proven experience as a Technical Support Specialist or in a similar role
• Strong knowledge of computer systems, software applications, and hardware components
• Excellent problem-solving skills and the ability to troubleshoot complex issues
• Outstanding communication skills, both verbal and written, with a customer-centric attitude
• Ability to work independently as well as part of a team in a fast-paced environment
• Familiarity with ticketing systems and remote access tools is a plus

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Referrals increase your chances of interviewing at SWATX by 2x

• Technical and Logistic Support (H/F) - AIRBUS DEFENCE AND SPACE SAUDI LIMITED
• Email Support Specialist (M365, Microsoft Exchange)
• Emerging Technologies Support Specialist (Saudi National Only)
• Operation Support / Relationship Specialist
• Senior Specialist - Business Support Applications Operations
• Engineer Service Operations Specialist (Infrastructure & Networking exp)
• Lead Specialist - Cyber Operations Management

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Technical Support Specialist role at InterSystems

Continue with Google Continue with Google

Join to apply for the Technical Support Specialist role at InterSystems

As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real world environments. You will have the opportunity to work with some of the world’s leading organizations in healthcare, finance, telecommunications, and other industries. This position will also encourage and prepare you to take on other growth opportunities within the organization.

A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career. Depending on your level of experience the training program can include classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.

Responsibilities:

• Ready to work with the product support team.
• Provide immediate response to customer inquiries in accordance with service standards.
• Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
• High debugging and troubleshooting skills to identify the application issues.
• Supporting the application support team troubleshooting the reported issues.
• Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc.
• Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
• Escalate Open (unresolved) problems in accordance with current policies and procedures.
• Participate of preparing training materials for technical courses such as system custom development or reporting.
• Participate of preparing of technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to’s.
• Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
• Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
• Participate in on-site technical training if required.
• Participate in on-site technical support if required.
• Participate in the on call support 24-hour roster service, to ensure support is always available for our customers.
• Preferably experience with Hospital’s business workflows.
• Support the application specialist in analysing complex root causes of incident tickets. The goal is to improve the client’s experience with the system by resolving issues effectively and efficiently.
• Assist the Product and Implementation teams by providing insights to make the product more consistent, robust, and user-friendly. Support them by reporting and testing product tickets when needed to improve the client experience.
  
  

• Preferably experience with Hospital’s business workflows.
• Preferably strong Knowledge in InterSystems Object Script: Experience in working with and troubleshooting routines, stored procedures, and objects.
• Preferably Expertise in IRIS Tables and Globals: understanding of how persistent classes and tables relate to globals, including default global mapping and manual mappings.
• Performance Troubleshooting: Skilled in diagnosing and improving performance issues in stored procedures, SQL queries, and data extracts or reports, especially those using Caché ObjectScript.
• Experience of web-oriented languages, including HTML, and Java script.
• Experience with SQL, data analysis and database methodologies
• Preferably experience with HL7 technologies.
• Knowledge of programming languages – ideally Java or C++
• Experience working in software not limited to a Developer, Quality Engineer, and/or Solutions Architect
• Experience with data analysis and database methodologies
• Be able to design and write technical documents.
• Well-versed in Internet / Intranet concepts and Microsoft IIS.
• Preferably experience within InterSystems products (IRIS, Ensemble) is required.
• BS or MS in Computer Science or equivalent.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at InterSystems by 2x

Continue with Google Continue with Google

Continue with Google Continue with Google

Riyadh, Riyadh, Saudi Arabia SAR10,000 - SAR18,000 1 month ago

Riyadh, Riyadh, Saudi Arabia 12 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Required for Major companies in KSA:
(Technical Support Specialist)

1. Bachelor's degree in IT
2. Minimum 2 years experience
3. It is preferable to obtain courses in Networking and Technical Support

Company Profile:
Integration of the company created the employment of Egyptians abroad to meet the need of the Arab market in the country and all countries of employment in all disciplines. It employs new thinking and a modern scientific approach to achieve the highest levels of precision in the choice of employment, using various forms of advertising and marketing of scientific cadres with different classifications by computer through high-level advisory committees guided by opinion. The company is linked to computer network installations to obtain all information on the manpower needed at any time.

The company is registered according to the employment history filled with models showing the scientific level of certification, years of experience, willingness to travel, and immediate social circumstances. Their average salary is required to be ready at the request of the authorities and bodies, hospitals, institutions, and enterprises wishing to bring in Egyptian labor.

Disciplines required to provide highly efficient candidates and conduct interviews to select suitable candidates, provide curricula vitae, and prepare schedules for the work of final interviews with a representative of the company (client). Then, make the necessary formalities to move these workers to the client in case of scarcity of specialization or unavailability of the database. Job announcements will be made in the official newspaper Al-Ahram.

We are extracting a visa for someone who wants to travel during the three days after the completion of all their papers. If any obstacles arise, we can solve them and help them.

As a member of a worldwide team, you will develop your technical, professional, and personal skills within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real-world environments. This position offers the opportunity to work with leading organizations across industries such as healthcare, finance, and telecommunications. The role encourages growth and prepares you for future opportunities within the organization.

A mentor will assist you in developing your skills through various training programs, including classroom learning, e-learning, projects, and external courses. You will also become familiar with the InterSystems environment with their guidance.

• Work with the product support team to respond promptly to customer inquiries, adhering to service standards.
• Provide technical support for custom development, user-defined functions, interfaces, reports, data migration scripts, and conversions.
• Utilize debugging and troubleshooting skills to identify application issues.
• Support application support teams in troubleshooting reported issues.
• Advise partners on technical matters such as networks, configurations, and architecture.
• Assist in troubleshooting and performance analysis for reports, stored procedures, interfaces, and data migration scripts.
• Escalate unresolved issues according to policies and procedures.
• Contribute to preparing training materials and technical documentation.
• Engage in continuous improvement of customer satisfaction by gathering and escalating feedback.
• Enhance response times and communication skills.
• Participate in on-site technical training and support as needed.
• Join on-call support rotations to ensure 24/7 customer support availability.
• Support understanding of hospital workflows, if applicable.
• Assist in analyzing complex incident tickets to improve client experience.
• Provide insights to improve product robustness and usability, including testing and reporting product issues.

• Preferably experience with hospital business workflows.
• Strong knowledge of InterSystems ObjectScript, routines, stored procedures, and objects.
• Experience with IRIS tables and globals, understanding their relation to persistent classes and tables.
• Skills in diagnosing and improving performance issues in stored procedures, SQL queries, and reports, especially with Caché ObjectScript.
• Experience with web languages such as HTML and JavaScript.
• Proficiency in SQL, data analysis, and database methodologies.
• Preferably familiarity with HL7 technologies.
• Knowledge of programming languages like Java or C++.
• Experience in roles such as Developer, Quality Engineer, or Solutions Architect.
• Ability to produce technical documentation.
• Familiarity with Internet/Intranet concepts and Microsoft IIS.
• Experience with InterSystems products like IRIS and Ensemble is preferred.
• Bachelor's or Master's degree in Computer Science or equivalent.

Note: The education section appears incomplete and should be clarified or completed accordingly.

Responsibilities:

1. Fully aware of Consumer Electronics and Home Appliances products repair technical bulletins and repair guidelines.
2. Deep analysis of operations KPIs.
3. Escalate product technical issues for technical problems (software, hardware, and parts lists issues) to the vendor technical team when needed.
4. Escalate product epidemic quality issues to vendor technical support.
5. Troubleshoot product repair issues.
6. Evaluate staff KPIs periodically (monthly, weekly).
7. Implement operational audits.
8. Ensure implementation of vendor required setup, maintenance, and periodic audits.
9. Assess team technical capabilities.
10. Plan, set up, and implement technical training.
11. Set up monthly technical quizzes, implement them, and provide feedback.
12. Download the latest technical materials and provide all service centers staff with it.
13. Communicate repair instructions and precautions to concerned team members.
14. Prepare and conduct technical audits.

Language Requirements:

Arabic - Native / Mother Tongue
English - Very Good

Any

Any

Job Skills: Any

About The Company: (Company information not provided)

Join to apply for the Senior HIS IT Technical Support Specialist role at Almoosa Health Group .

As a Health Information System (HIS) IT Technical Support Specialist, you will play a pivotal role in ensuring the seamless operation and optimal performance of our hospital's Health Information Systems (HIS). Your primary responsibility will be to resolve technical issues escalated from first-line End User, providing advanced technical assistance to end-users. You will collaborate with internal teams and stakeholders to support HIS solutions, identify opportunities for system improvements, and ensure the successful integration of HIS within our hospital's Health IT applications.

• Resolve technical issues and inquiries escalated primarily from first-line Customer Support, ensuring timely resolution and minimal disruption to end-users.
• Support the HIS solutions within our hospital's Health IT applications, including troubleshooting hardware and software issues, optimizing system performance, and ensuring data integrity.
• Know-how of SQL, PL/SQL, and Oracle database understanding to write, modify, and tune queries for data retrieval and manipulation.
• Distil problems/issues down to their individual components and effectively articulate them to various audiences, including end-users, internal technical teams.
• Participate in identifying the new product features to meet the relevant end user's business needs, collaborating with internal teams to ensure accurate development and implementation.
• Collaborate with the internal technical team to resolve issues impacting end-users, advocating for timely resolutions and effective communication throughout the process.
• Participate in the process improvement projects aimed at enhancing supported solutions, streamlining workflows, and improving end-user experience.
• Provide technical support to HIS system users via ticketing system, phone, and remote access, demonstrating patience, professionalism, and expertise.
• Identify gaps in user knowledge and provide system training as appropriate, empowering end-users to effectively utilize HIS functionalities.
• Provide personalized coordinated care, and support for staff and families.
• Treat people with dignity, compassion, and respect.

Bachelor's degree in Computer Science, Engineering, Systems Analysis, Health Informatics, Health Services, or related field.

Professional experience: Minimum of 2+ years of experience in technical support roles, with a focus on Health Information Systems (HIS) is a must.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Hospitals and Health Care

Get AI-powered advice on this job and more exclusive features.

Responsibilities

• Receive technical queries from Service Teams and provide solutions promptly.
• Review and validate technical reports required by MCI.
• Review and validate warranty claims and RMA reports of AV/Small Home Appliances received from branches.
• Identify training needs of Technical Teams periodically.
• Schedule training programs and product updates for maintenance teams in Electronics service line (AV/Small Home Appliances).
• Arrange updated training manuals, presentations, software, and share with technical teams.
• Develop Q&A for Electronics/Small Home Appliances to support call center/help desk.
• Issue service bulletins and service tips to repair products promptly.
• Arrange OJT training for new technical staff and conduct cross-product training for senior technicians; follow up to measure effectiveness.
• Ensure availability of proper tools, jigs, and equipment; review and identify requirements periodically.
• Produce and review monthly KPI reports of Service Center technicians and suggest improvements.
• Evaluate technical capabilities of company and third-party technicians periodically and suggest action plans.
• Assist in competency evaluations and skills contests.
• Support in hiring competent technical staff.
• Update and review service labor charges and warranty periods under the direction of the Technical Support Manager.
• Recommend and update technical procedures, documentation, and policies.
• Analyze repair data for common defects and parts to identify quality issues.
• Coordinate with spare parts section for substitute parts solutions and IGP.
• Coordinate with marketing for product information updates.
• Maintain records of training, technical support, product quality, RMA, warranty claims, and debit notes.
• Follow reporting procedures and provide required details to vendors or management.

Qualifications

• A higher diploma/degree in Electronics Technology/Engineering or related field with at least 5 years’ experience in a technical support role, including 1 year in a supervisory position in KSA or ME.
• Or a diploma (minimum 3 years) in Electronics or related field with at least 10 years’ experience, including 2 years in supervision.
• Experience with operation of COF and Laser Machines for LCD repair is a plus.

Mid-Senior level

Full-time

Customer Service and Engineering

Retail

Get notified about new Technical Support Specialist jobs in Jiddah, Makkah, Saudi Arabia .