92 Help Desk jobs in Saudi Arabia

Overview

Abacus Technology is seeking a Help Desk Technicianto provide technical support for the . military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or via email : interacts with (., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
• Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP / Dell), to include trouble shooting using remote desktop connections, if applicable.
• Create trouble tickets in the appropriate incident and request system (., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
• Maintain desktops; configure laptops; and, create and / or modify user accounts, grant SharePoint page access, and share drive file permissions.
• Monitor and resolve issues to completion using the ticketing tracking systems.
• Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
• Follow-up and / or update the customer with status information, when applicable.
• Resolve and close trouble tickets.

Qualifications

2-3 years’ IT experience in a help desk or technical support role. Bachelor’s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP / IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.

Applicants selected will be subject to a . government security investigation and must meet eligibility requirements for access to classified information.

EOE / M / F / Vet / Disabled

Abacus Technology is seeking a Help Desk Technicianto provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

• Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
• Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
• Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
• Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
• Monitor and resolve issues to completion using the ticketing tracking systems.
• Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
• Follow-up and/or update the customer with status information, when applicable.
• Resolve and close trouble tickets.

2-3 years’ IT experience in a help desk or technical support role. Bachelor’s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled

Looking for a motivated and tech-savvy Help Desk Technician to join our team for a project-based role in Riyadh

Joining Date:

Immediately

Location: Riyadh

Key Responsibilities:

• Provide first level support to end-users
• Troubleshoot hardware, software, and network issues
• Respond to support tickets in a timely manner
• Escalate unresolved issues when necessary
• Assist in the Installation and configuration of IT systems

Required Qualifications:

• 1 – 2 years of relevant IT support / help desk experience
• Good understanding of basic networking and troubleshooting techniques
• Strong communication and problem-solving skills
• Ability to work under pressure in a project environment
• Great organizational & Time management

Education/ Certification:

• Bachelor’s degree in Engineering / IT / Computer Science / or any relative field

Abacus Technology is seeking a Help Desk Technicianto provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

• Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
• Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
• Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
• Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
• Monitor and resolve issues to completion using the ticketing tracking systems.
• Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
• Follow-up and/or update the customer with status information, when applicable.
• Resolve and close trouble tickets.

2-3 years' IT experience in a help desk or technical support role. Bachelor's degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled

Direct message the job poster from HCLTech

1. Serve as the primary helpdesk contact for supplier inquiries related to SAP Ariba onboarding, integration, and transaction issues.

2. Provide technical and functional support for supplier collaboration and enablement activities including Supplier Registration, Sourcing & Contract Module, P2P (PO to Payment) enablement (email, cXML, EDI).

3. Troubleshoot supplier issues and escalate complex problems to the Supplier Enablement Lead or SAP support.

4. Maintain and update knowledge base articles and support documentation.

5. Track and manage support tickets using internal ticketing systems.

6. Assist suppliers with Ariba Network registration, account configuration, and catalog uploads.

7. Support integration testing and validation in the Ariba Test Environment.

8. Collaborate with internal teams (Procurement, IT, Change Management) to ensure timely resolution of supplier issues.

9. Monitor supplier enablement KPIs and prepare regular reports for leadership.

10. Participate in continuous improvement initiatives to enhance the supplier support experience. 11. Strong communication, problem-solving, and multitasking skills

12. Customer-centric mindset with patience for non-technical users

Qualification: a) Bachelor’s degree in Business, Information Systems, or a related field. b) 5+ years of experience in a helpdesk or support role, preferably in procurement or ERP systems. c) Familiarity with SAP Ariba modules (especially Supplier Network, P2P, and Sourcing). d) Understanding of EDI, cXML, and other integration protocols. e) Strong problem-solving and communication skills. f) Experience with ticketing systems (e.g., ServiceNow, Zendesk). g) Proficiency in Microsoft Office Suite

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at HCLTech by 2x

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• Providing first-line technical assistance to end-users for hardware, software, and network issues
• Troubleshooting and resolving technical problems via phone, email, or in person
• Walking users through problem-solving steps
• Escalating complex issues to higher-level support teams
• Maintaining a log of support requests and resolutions
  
  

• Installing, configuring, and maintaining computer systems and applications
• Managing user accounts and permissions
• Monitoring system performance and identifying potential issues
• Performing system backups and ensuring data security
• Implementing and maintaining network infrastructure
• Contributing to IT projects and upgrades
  
  

• He must have at least 6 years experience
• He must have the necessary experience to work in the environment Diem Government Cloud and Alibaba Cloud
• Providing technical support for systems and networks and solving problems Effectively.
• Managing, configuring and enabling assistance systems and networks To ensure continuity
• Implement security procedures and monitor network performance.
• Provide technical guidance to users and achieve higher Satisfaction levels

FAMA Technologies is looking for a Service Desk Manager to lead the IT support team and ensure the efficient resolution of technical issues while delivering exceptional customer service.

The ideal candidate will be responsible for overseeing the daily operations of the service desk, monitoring performance, and implementing best practices to continuously improve IT support services. This role will require strong leadership, problem-solving skills, and a focus on enhancing the overall support experience for clients and internal teams.

• Manage day-to-day operations of the service desk team
• Ensure timely resolution of technical issues and service requests
• Monitor team performance to meet SLAs
• Implement strategies to improve service desk efficiency
• Foster collaboration for seamless support across teams

• Bachelor’s or Master’s degree in I.T
• 5+ years of experience in IT support, with at least 2 years in a managerial role
• Experience working with ITIL, or other IT service management frameworks
• Valid work permit for Saudi Arabia or Transferable Iqama

• ITIL v4 Certification (preferred)
• PMP (Project Management Professional) or PRINCE2 (a plus)
• Microsoft Certified: Modern Desktop Administrator Associate
• Strong analytical skills
• Arabic is an Advantage

Key Responsibilities

• Oversee the daily service desk operations , ensuring timely response and resolution of IT issues.
• Develop and enforce IT support policies, procedures, and best practices .
• Ensure compliance with ITIL (Information Technology Infrastructure Library) frameworks for efficient service management.
• Lead, mentor, and develop the service desk team to improve performance and efficiency.
• Provide training and skill development opportunities for service desk staff.
• Conduct regular performance evaluations and provide feedback to team members.
• Monitor and manage IT service requests, incidents, and escalations .
• Identify recurring issues and implement problem management solutions to minimize disruptions.
• Ensure critical issues are resolved promptly, minimizing impact on business operations.
• Maintain a high level of customer satisfaction by ensuring quality IT support.
• Act as the point of escalation for complex or unresolved technical issues.
• Implement user feedback and continuous improvement initiatives.
• Track and report key performance indicators (KPIs) , such as response time, resolution time, and customer satisfaction.
• Generate monthly reports on service desk performance and incident trends.
• Recommend improvements based on data analysis and industry best practices.
• Oversee the use and maintenance of IT service management (ITSM) tools.
• Collaborate with IT teams to ensure system availability and security compliance.
• Implement automation solutions to improve service desk efficiency.

Education / Experience

• Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field .
• 5+ years of experience in IT support, with at least 2 years in a managerial role .
• Experience working with ITIL, or other IT service management frameworks .

Preferred Certifications

• ITIL v4 Certification (preferred)
• Microsoft Certified: Modern Desktop Administrator Associate (optional)

Each employee has a chance to see the impact of their work. You can make a real contribution to the success of the company.
Several activities are often organized all year round, such as weekly sports sessions, team building events, monthly drinks, and much more.

Play any sport with colleagues,
the bill is covered.

12 days / year, including
2 of your choice.

A full-time position
Attractive salary package.

Direct message the job poster from SIGMA

SIGMA IT is Hiring

Position: Service Desk Analyst

Job Summary:

We are seeking a proactive and customer-focused Service Desk Analyst to join our IT support team. The ideal candidate will have proven experience in providing first and second-line support across a wide range of technologies, particularly in incident management, ITIL-based processes, and Microsoft technologies including Windows, Office 365, Active Directory Online, and Exchange Online.

Key Responsibilities:

•Provide first and second-line technical support to end users via phone, email, and ticketing systems.

•Manage and resolve incidents, service requests, and escalations in accordance with SLAs.

•Follow and contribute to ITIL-aligned processes, ensuring consistency and best practices in incident and problem management.

•Diagnose and resolve technical hardware and software issues, including desktop, laptop, and mobile device support.

•Administer and troubleshoot Windows operating systems and ensure patching and updates are up to date.

•Support and manage user accounts through Active Directory Online (Azure AD) and Exchange Online.

•Assist users with Office 365 applications, including Outlook, Word, Excel, Teams, and SharePoint.

•Maintain detailed and accurate records in the service desk system and contribute to the creation of knowledge base articles.

•Liaise with other IT teams and third-party vendors to resolve complex issues.

•Participate in ongoing training and development to stay current with emerging technologies and service desk best practices.

Required Skills and Qualifications:

•3+ years of experience in a Service Desk or IT Support role.

•Strong understanding of incident and problem management methodologies.

•Solid knowledge of the ITIL framework (ITIL Foundation certification is a plus).

•Hands-on experience with:

•Strong troubleshooting and diagnostic skills.

•Excellent communication and interpersonal skills.

•Ability to work under pressure and manage multiple priorities effectively.

•Experience with ticketing systems such as ServiceNow, Jira, or similar.

If interested kindly send your CV at

And Mention the Job title in the Subject.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at SIGMA by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.