1 008 Senior Management Positions jobs in Saudi Arabia
Manager - Business Management
Posted 14 days ago
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Job Description
The role holder is responsible for leading GTRF Business Management functions comprising of GTRF Development & Control (DCU) & Governance covering below details functional areas. Technology & Process Improvement 1. Monitor and proposing corrective measures for the customer complaints (internal/external). 2. Monitor digital transaction flows and GTRF overall performance. 3. Contribute effectively to post-integration related requirements/initiatives 4. Observe possible improvements with the digital initiatives and provide recommendations to the Head of GTRF- Business Management for implementation. 5. Coordinate with Product team for the implementation of new digital initiatives/systems. 6. Maintain remote working environment for employees and clients’ adhering to health & safety protocols, and as part of digitization and business continuity initiatives. Optimization 1. Contribute to the development of GTRF strategy and annual plans, monitor execution and update regularly. 2. Attend periodic SLA meetings. 3. Conduct regular discussions with internal stakeholders. 4. Refer if any observations on global & local market changes to product team. 5. Maintain close contacts with the Group GTRF for any update and apply best practices with Bank GTRF-Services. 6. Provide inputs for monthly/quarterly/semiannual and annual newsletter/insights on GTRF. initiatives/achievements which to be shared with GTRF MT. 7. Ensure employee & customer health & safety in line with bank’s and regulatory guidelines. 8. Monitor group level developments related to GTRF and recommend to apply as appropriate for Bank GTRF 9. Ensure celebrating GTRF success. People Management & Development 1. Organize necessary knowledge improvement sessions using the resources within the GTRF team, L&D/HR and external resources and Contribute to awareness sessions on operational aspects for GTRF teams. 2. Monitor and enables the achievement of goals and key performance indicators for direct reports and ensures effective implementation of the performance management process in the department. 3. Organize employee performance rewards & recognition scheme, and entertainment activities. 4. Encourage employee ideas, assess, decide and motivate. 5. Encourage and promote the Bank new culture and values. Risk & Control 1. Collaborate and work together with GTRF internal stakeholders as well as Compliance, Legal, ORIC, WMR etc. 2. Develop team awareness on operational incidents and implement mitigation plans. 3. Regular review of existing processes and provide recommendations to Head of GTRF- Business Management for maintenance & improvements. 4. Ensure all operational guidelines are updated, circulated and attend immediately for any reported violations to apply necessary corrective measures. 5. Ensure all reported/referred findings are attended & closed promptly whether through Helios or directly. 6. Governs implementation of GTRF policies and processes (operational, regulatory, financial, informational, reputational and audit risks) and provide feedback on the referred FIM’s / BRCC and workflow updates. 7. Reviews implementation of the internal control systems in line with relevant operating procedures and regulatory requirements and take corrective action based on audit findings. 8. Vetting the non-standard LG & D/C texts and structure transactions.
Requirements
1. Banking qualification with work experience - A Banking degree/diploma or equivalent course from a known university/college along with a minimum of 5-10 years of subject experience in a Financial organization. 2. Knowledge of Trade Services - By having worked for at least 5-10 years in the Trade Services domain, out of which at least 5 years must be at an executive level. 3. Ability to display and drive ownership for achieving business objectives by leading the delivery of high-quality work through effective planning and efficient processes - By working for a large organization for not less than 5-10 years in a managerial position where the role holder successfully envisioned and led the implementation of new and effective initiatives. 4. Ability to collaborate and communicate effectively - By working in an environment which required significant interaction within and outside the function e.g. other function teams, external customers 5. Ability to interact with internal and external customers in a multi-cultural environment - By working in a corporate with multicultural environment which required interaction with a diverse group of internal and external customers. 6. Ability to negotiate successfully with internal and external parties - By having past experience in a role which involved significant amount of negotiation abilities.
About the company
Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology. Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas. We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.
Business Continuity Management
Posted today
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Job Description
Role Overview:
This role ensures the organization is resilient and prepared to respond effectively to disruptions by leading Business Continuity Management (BCM) programs and coordinating recovery plans. Responsibilities include developing and maintaining BCM frameworks, conducting risk assessments, coordinating business impact analyses, and supporting crisis management and recovery strategies across the organization.
Key Responsibilities:
- Develop, implement, and maintain the Business Continuity Management (BCM) framework and policies
- Conduct Business Impact Analyses (BIAs) and Risk Assessments
- Coordinate the development and testing of Business Continuity and Disaster Recovery plans
- Support Crisis Management teams during incidents and ensure timely communication
- Facilitate training, workshops, and awareness sessions on BCM practices
- Prepare reports, metrics, and recommendations for senior management
Qualifications & Experience:
- Bachelor's degree in Business Administration, Risk Management, Information Security, or related field
- Preferred: Master's in Risk Management, Business Continuity, or Crisis Management
- 3–6 years of experience in business continuity, risk management, or disaster recovery roles
- Experience in government, semi-government, or large-scale organizations is preferred
Key Competencies:
- Strong knowledge of Business Continuity standards (ISO 22301, NFPA 1600, or equivalent)
- Proven ability to conduct BIAs, Risk Assessments, and continuity planning
- Experience in developing and testing BCM/DR frameworks
- Strong communication, documentation, and stakeholder management skills
- Ability to coordinate cross-functional teams under pressure
Certifications (Preferred):
- CBCI (Certificate of the Business Continuity Institute)
- ISO 22301 Lead Implementer or Lead Auditor
- DRII (Certified Business Continuity Professional – CBCP) or equivalent
Business Process Management Consultant
Posted 17 days ago
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Job Description
Tech for People Unlocks the Future
At Devoteam, we believe that technology, combined with strong human values, can actively drive change for the better. Discover how Tech for People is shaping the future, creating a positive impact on individuals and the world around us.
Company Description
With over 25 years of passion for technology and a presence in 18+ countries across EMEA and beyond, we are committed to leveraging innovation, expertise, and human-centric values to make a difference.
Devoteam Culture & Values:
True innovation is born from a powerful culture, fused with meaningful values.
Culture:
- Fair and courageous: Everyone is treated fairly – this fuels bravery. At Devoteam, we always make fair decisions. We listen and are willing to be challenged, taking courageous decisions as a result. We help our employees to progress at every step and congratulate those who deserve it.
- Ambition and results: Ambition is nurtured at every step – this drives results. We are ambitious entrepreneurs with a taste for performance, growth, and celebrating success. Commitments are always kept as we seek to achieve profitable growth to create value and employment.
- Learning and innovating: Curiosity and learning are at our core – this stimulates innovation. At Devoteam, we are curious. We learn and embrace innovation constantly to meet challenges and build partnerships of excellence.
- Caring and sharing: A caring attitude is infused into our culture – this encourages sharing. We believe in the power of teams, we promote support and collaboration.
At Devoteam, we care about our teams and want to work in a positive, productive environment. We support the development of talent and careers.
Values:
1. Respect
2. Frankness
3. Passion
Knowing that success is the result of collaboration. Alone, we go faster, but together, we go further.
To know more about us, please visit:
Job Description
Summary Introduction:
We are seeking an experienced Business Process Management (BPM) professional with at least 5 years of hands-on experience across diverse operational improvement projects. The ideal candidate will possess a solid understanding of BPM principles, methodologies, and tools, with a proven ability to drive business process optimization.
Key Responsibilities:
- Stakeholder Engagement: Conduct interviews and workshops with business process owners and subject matter experts to understand and map existing processes.
- BPM Techniques Application: Apply BPM techniques, including process modeling (BPMN 2.0), business rule definition, data use analysis, and workflow optimization.
- Process Analysis and Design: Design and analyze current (As-Is) process flows, break down and structure business processes into hierarchical levels, identifying processes, sub-processes, activities, and tasks.
- Process Improvement: Define and track performance metrics (KPI) for processes. Identify bottlenecks and inefficiencies and recommend or implement process redesign to meet performance targets and objectives.
- BPM Tool Expertise: Experience with BPM modeling tools such as ARIS (preferred), Bizagi, Signavio, iServer, and Bizzdesign, to create and manage process models.
- Root Cause Analysis: Analyze processes to identify issues related to cost, quality, effectiveness, and efficiency. Trace the source of problems and work towards effective solutions.
- Documentation & Reporting: Document process policies and procedures, creating comprehensive process manuals for continuous improvement and operational consistency.
Qualifications
- Strong understanding of process performance measurement and optimization.
- Hands-on experience with BPM tools, particularly ARIS.
- Experience in analyzing and redesigning business processes to meet strategic objectives.
- Ability to work collaboratively with cross-functional teams to drive change.
Additional Information
Business Unit: Strategy & Transformation
Level: Mid Level
Seniority level: Mid Level
Employment type: Full-time
Job function: Consulting
Industries: Business Consulting and Services #J-18808-Ljbffr
Business Process Management Consultant
Posted today
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Position Objective:
The Business Process Management (BPM) Consultant is responsible for evaluating, designing, and optimizing organizational processes to improve efficiency, compliance, and alignment with international best practices. The role involves process assessment, documentation, benchmarking, policy development, performance monitoring, and capability building for sustainable process management.
Job Description & Responsibilities:
- Evaluate and analyze current business processes, procedures, and related policies to identify gaps, redundancies, and opportunities.
- Design and document new or improved business processes aligned with organizational goals using BPM standards (e.g., BPMN).
- Draft, review, and update process-related policies and procedural manuals to ensure clarity and compliance.
- Conduct benchmarking activities to align internal processes with industry best practices (APQC, ISO, EFQM).
- Recommend and implement process optimization strategies to enhance efficiency and reduce waste.
- Support process changes, monitor outcomes, and measure results through KPIs and dashboards.
- Provide coaching and knowledge-transfer sessions to internal teams to strengthen BPM capabilities.
- Encourage adoption of continuous improvement practices and accountability across departments.
Qualifications & Experience:
- Bachelor's degree in Industrial Engineering, Business Administration, Quality Management, or related field (Master's degree preferred).
- Minimum 10 years of hands-on experience in BPM, process improvement, and policy development.
- Professional certifications preferred: Lean Six Sigma, CBPA, BPM, PMP, ISO.
- Proven experience with process modeling tools (especially ARIS) and strong skills in Microsoft Excel, PowerPoint, and Visio.
- Deep knowledge of international standards and frameworks such as APQC and ISO 9001.
- Strong analytical, documentation, and process design skills.
- Prior experience in government or semi-government entities with knowledge of governance and public sector operations.
- Fluent in Arabic and English (Arabic mandatory).
Business Process Management Specialist
Posted today
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Job Description
**OUR CLIENT**
Our client is a world leading Refinery & Petrochemical Company located in Rabigh. By adding value to the nation’s key resources, they are attracting diverse new industries and creating jobs, enriching life for everyone by generating sustainable economic and social development.
**LHR GLOBAL**
The job opportunity you have long waited for. LHR Global recruit people around the world to work in Saudi Arabia.
**QUALIFICATIONS**
- Bachelor's degree in engineering / Sciences / Business.
- ISO 9001, ISO 14001, OHSAS 18001 Lead Auditor certifications and Operational Excellence (OE) management system.
- Recognized Certificates in Business Process Management (BPM) methodologies/techniques e.g. Six Sigma, Lean manufacturing, etc.
- 12 years of related work experience.
- At least 5-year experience in the position of QHSE/IMS Specialist/Engineer in Oil & Gas/ Petrochemical/Process industry.
- At least 5-year working experience of ISO 9001, ISO 14001 & OHSAS 18001, RC 14001, and Operational Excellence (OE) management system standards implementation.
- At least 5-year experience of functional Business Process Management (BPM) projects/activities and Operational Excellence (OE).
- Auditing skills.
- Proven internal consulting skills.
- Computer literate in Word, Excel, Project, PowerPoint, SAP, etc.
- At least 5-year experience in the position of QHSE/IMS Specialist/Engineer in Oil & Gas/ Petrochemical/Process industry.
**DUTIES & RESPONSIBILITY**
- Process/Work Improvement Projects: Work with the PRC organizations to collect process requirements, work as Business Change management coordinator, manage project plans, tasks, schedules, scope, timelines, and deliverables. Identify the new process technology to improve the processes and deliver sound and scalable BPM solutions.
- Documentations: Administer the QHSE-IMS & Operational Excellence (OE), conduct internal audits, prepare for Management Review, follow-up on NCR (Non-conformance reports), assist in training/awareness and continual improvement programs.
- Audits, Assessments and Gap Analysis: Ensure plan, prepare, and publish internal IMS Assessment/Audits Schedules/Programs, the verifications of preventive actions, effectiveness of conducting QHSE Risk Assessments and RC Gap Analysis. Further, supervise the follow-up of Corrective and Preventive Actions (CAPA) because of Internal & External Audit.
- Advisory and Consultation: Provide internal consultation to proponents on IMS (Integrated Management System), RC (Responsible Care), GMP (Good Manufacturing Practice) requirements, Operational Excellence (OE) and participate with PRC organizations to complete HSE (Health, Safety, and Environment) Risk assessments. Interpret standard requirements and drive integration of processes.
**REWARDS & BENEFITS OVERVIEW**
Our client offers excellent compensation and industry-leading benefits and other programs designed to meet the diverse needs of their employees and their families.
**THE STAGES OF THIS PROCESS ARE**:
**1. **Resume Evaluation**:
A member of our recruitment team will evaluate that your resume matches the client's job description requirement.
Use the job description requirements to highlight your relevant experience and skills.
Be specific and describe the significance of your work, keyword alignment is important. Emphasize the impact of the work you've contributed to HR areas and tasks. Use your professional profile/resume to focus on major accomplishments and qualifications that match the job.
If your resume evaluation is suitable for this position, the recruitment team will invite you to a preliminary phone/video interview in 2-3 days.
**2. **Interviews stage**
2.1 LHR Americas preliminary phone/video interview: A member of the Talent Acquisition team from LHR Americas will first schedule a call with you to discuss the details of the position, your interests, and qualifications. Furthermore, your English level will be evaluated at this stage, ONLY native or advanced speakers will approve this evaluation.
If this preliminary phone/video interview is successful, your resume will be submitted to our client.
If your preliminary phone/video interview is not successful, our Talent Acquisition consultant will inform you.
2.2 Client phone/video interview: This interview will happen only if your resume is approved by our client, we cannot guarantee the time our client will take to approve your resume, but it should take less than a week.
If your resume is approved a member of the Talent Acquisition Team from our client will schedule a call with you to evaluate your qualifications.
The client interview contains technical questions that help assess your familiarity with problem-solving in your given field and may include a behavioral evaluation. Be prepared to exp
Facility Management Business Partner
Posted today
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Job Description
Posted On: Tuesday, September 16th, 2025
Description
Follow all relevant policies, processes, standard operating procedures, and instructions and ensure work is carried out in a controlled and consistent manner.
Promote the implementation and adherence to relevant policies, processes, and operating procedures to others.
Contribute to the identification of opportunities for continuous improvement of systems, processes, and practices, taking into account leading practices, improvement of department processes, cost reduction, and productivity improvement.
safety, quality, and environmental management policies, procedures, and controls to ensure safety, legislative compliance, delivery of high-quality service, and a responsible environmental attitude.
Build high levels of trust and understanding with key internal and external stakeholders to promote full compliance with industry regulations and promote a broader understanding of Dallah Health's interests and practices.
Align all facility management activities with the hospital's strategic objectives, patient safety goals, and MOH requirements.
Support the Head of Facility Management in ensuring operational excellence, regulatory compliance, and continuous accreditation readiness.
Act as a trusted partner to internal stakeholders, gathering requirements, addressing facility-related issues, and driving service improvement.
Contribute to budgeting, resource planning, and performance monitoring to ensure cost-effective operations
Stakeholder Engagement
Serve as the main point of contact for clinical departments, nursing units, administrative areas, and support services for facility management-related needs.
Facilitate clear, proactive communication on planned maintenance, shutdowns, renovations, or infrastructure projects.
Gather feedback on facility services, identify gaps, and ensure timely resolution of issues.
Work with the Facility Management leadership team to develop annual plans for preventive maintenance, renovations, upgrades, and energy-saving initiatives.
Coordinate with Engineering & Maintenance teams to align work schedules with hospital operations, minimizing disruptions.
Monitor service delivery KPIs and help develop improvement initiatives.
Support compliance with MOH building regulations, Civil Defense safety codes, and CBAHI/JCI accreditation requirements.
Assist in audits and inspections by maintaining readiness of facility documentation, plans, and reports.
Ensure stakeholder requirements are addressed in line with infection control and patient safety standards
Collect and analyze data on facility service performance, response times, and user satisfaction.
Prepare regular status reports and presentations for senior management and department heads.
Recommend solutions for recurring issues, service delays, or resource constraints.
Support the Facility Management leadership in managing outsourced service contracts for maintenance, cleaning, waste management, and pest control.
Liaise with vendors to coordinate work delivery in areas affecting clinical services.
Identify opportunities to optimize workflows, energy efficiency, and cost savings.
Promote sustainability and green building practices where applicable.
Participate in internal improvement projects or committees related to facility management and support services.
Requirements
Minimum 7–10 years of progressive experience in facility management, engineering services, or healthcare operations, with at least 3 years in a coordination, stakeholder-facing, or supervisory role.
Good understanding of hospital building systems (HVAC, MEP, utilities), maintenance workflows, and healthcare facility standards.
Familiarity with MOH, Civil Defense, CBAHI, or JCI accreditation requirements
Bachelor's degree in Engineering, Facilities Management, Healthcare Administration, or a related field.
Valid membership with the Saudi Council of Engineers
- Interpersonal skills
- Communication (written and verbal) skills
- Negotiating and influencing skills
- Fluency in Arabic and English
Computer literacy (Word, Excel, PowerPoint)
- Strong Work Ethic
- Dependability and Responsibility
- Possessing a Positive Attitude
- Adaptability
- Honesty and Integrity
- Self-Motivated
- Motivated to Grow and Learn
Strong Self-Confidence
Summary
Career Level:
Mid level
Languages
Facility Management Business Partner
Posted today
Job Viewed
Job Description
Follow all relevant policies, processes, standard operating procedures, and instructions and ensure work is carried out in a controlled and consistent manner.
Promote the implementation and adherence to relevant policies, processes, and operating procedures to others.
Contribute to the identification of opportunities for continuous improvement of systems, processes, and practices, taking into account leading practices, improvement of department processes, cost reduction, and productivity improvement.
Apply safety, quality, and environmental management policies, procedures, and controls to ensure safety, legislative compliance, delivery of high-quality service, and a responsible environmental attitude.
Build high levels of trust and understanding with key internal and external stakeholders to promote full compliance with industry regulations and promote a broader understanding of Dallah Health s interests and practices.p>Align all facility management activities with the hospital s strategic objectives, patient safety goals, and MOH requirements.
Support the Head of Facility Management in ensuring operational excellence, regulatory compliance, and continuous accreditation readiness.
Act as a trusted partner to internal stakeholders, gathering requirements, addressing facility-related issues, and driving service improvement.
Contribute to budgeting, resource planning, and performance monitoring to ensure cost-effective operations
Stakeholder Engagement
Serve as the main point of contact for clinical departments, nursing units, administrative areas, and support services for facility management-related needs.
Facilitate clear, proactive communication on planned maintenance, shutdowns, renovations, or infrastructure projects.
Gather feedback on facility services, identify gaps, and ensure timely resolution of issues.
Work with the Facility Management leadership team to develop annual plans for preventive maintenance, renovations, upgrades, and energy-saving initiatives.
Coordinate with Engineering & Maintenance teams to align work schedules with hospital operations, minimizing disruptions.
Monitor service delivery KPIs and help develop improvement initiatives.
Support compliance with MOH building regulations, Civil Defense safety codes, and CBAHI/JCI accreditation requirements.
Assist in audits and inspections by maintaining readiness of facility documentation, plans, and reports.
Ensure stakeholder requirements are addressed in line with infection control and patient safety standards
Collect and analyze data on facility service performance, response times, and user satisfaction.
Prepare regular status reports and presentations for senior management and department heads.
Recommend solutions for recurring issues, service delays, or resource constraints.
Support the Facility Management leadership in managing outsourced service contracts for maintenance, cleaning, waste management, and pest control.
Liaise with vendors to coordinate work delivery in areas affecting clinical services.
Identify opportunities to optimize workflows, energy efficiency, and cost savings.
Promote sustainability and green building practices where applicable.
Participate in internal improvement projects or committees related to facility management and support services.
Desired Candidate ProfileMinimum 7 10 years of progressive experience in facility management, engineering services, or healthcare operations, with at least 3 years in a coordination, stakeholder-facing, or supervisory role.
Good understanding of hospital building systems (HVAC, MEP, utilities), maintenance workflows, and healthcare facility standards.
Familiarity with MOH, Civil Defense, CBAHI, or JCI accreditation requirements
Bachelor s degree in Engineering, Facilities Management, Healthcare Administration, or a related field.
Valid membership with the Saudi Council of Engineers
- Interpersonal skills
- Communication (written and verbal) skills
- Negotiating and influencing skills
- Fluency in Arabic and English
Computer literacy (Word, Excel, PowerPoint)
- Strong Work Ethic
- Dependability and Responsibility
- Possessing a Positive Attitude
- Adaptability
- Honesty and Integrity
- Self-Motivated
- Motivated to Grow and Learn
Strong Self-Confidence
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Facility Management Business Partner
Posted today
Job Viewed
Job Description
- Follow all relevant policies, processes, standard operating procedures, and instructions and ensure work is carried out in a controlled and consistent manner.
- Promote the implementation and adherence to relevant policies, processes, and operating procedures to others.
- Contribute to the identification of opportunities for continuous improvement of systems, processes, and practices, taking into account leading practices, improvement of department processes, cost reduction, and productivity improvement.
- Apply safety, quality, and environmental management policies, procedures, and controls to ensure safety, legislative compliance, delivery of high-quality service, and a responsible environmental attitude.
Build high levels of trust and understanding with key internal and external stakeholders to promote full compliance with industry regulations and promote a broader understanding of Dallah Health's interests and practices.
Align all facility management activities with the hospital's strategic objectives, patient safety goals, and MOH requirements
- .Support the Head of Facility Management in ensuring operational excellence, regulatory compliance, and continuous accreditation readiness
- .Act as a trusted partner to internal stakeholders, gathering requirements, addressing facility-related issues, and driving service improvement
- .Contribute to budgeting, resource planning, and performance monitoring to ensure cost-effective operations
- .Stakeholder Engagemen
- tServe as the main point of contact for clinical departments, nursing units, administrative areas, and support services for facility management-related needs
- .Facilitate clear, proactive communication on planned maintenance, shutdowns, renovations, or infrastructure projects
- .Gather feedback on facility services, identify gaps, and ensure timely resolution of issues
- .Work with the Facility Management leadership team to develop annual plans for preventive maintenance, renovations, upgrades, and energy-saving initiatives
- .Coordinate with Engineering & Maintenance teams to align work schedules with hospital operations, minimizing disruptions
- .Monitor service delivery KPIs and help develop improvement initiatives
- .Support compliance with MOH building regulations, Civil Defense safety codes, and CBAHI/JCI accreditation requirements
- .Assist in audits and inspections by maintaining readiness of facility documentation, plans, and reports
- .Ensure stakeholder requirements are addressed in line with infection control and patient safety standards
- .Collect and analyze data on facility service performance, response times, and user satisfaction
- .Prepare regular status reports and presentations for senior management and department heads
- .Recommend solutions for recurring issues, service delays, or resource constraints
- .Support the Facility Management leadership in managing outsourced service contracts for maintenance, cleaning, waste management, and pest control
- .Liaise with vendors to coordinate work delivery in areas affecting clinical services
- .Identify opportunities to optimize workflows, energy efficiency, and cost savings
- .Promote sustainability and green building practices where applicable
- .Participate in internal improvement projects or committees related to facility management and support services
**.
Knowledge and Experien**
- ceMinimum 7–10 years of progressive experience in facility management, engineering services, or healthcare operations, with at least 3 years in a coordination, stakeholder-facing, or supervisory rol
e.Education and Certificatio
- nsBachelor's degree in Engineering, Facilities Management, Healthcare Administration, or a related fiel
d.
Project Manager - Business Process Management
Posted 10 days ago
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Job Description
Location: Onsite Riyadh
Experience Level: 5-8 Years
About the Role:
We are seeking a skilled and proactive Project Manager with 5-8 years of experience to lead and manage Business Process Management (BPM) initiatives across cross-functional teams. This role involves overseeing complex projects and programs, aligning them with organizational goals, and delivering successful outcomes in both Agile and Waterfall environments. You will work closely with leadership, vendors, and internal stakeholders to ensure quality, efficiency, and innovation.
Key Responsibilities:
- Manage the Business Process Management (BPM) application and initiatives.
- Lead complex projects across multiple business lines from initiation to deployment.
- Provide on-site leadership, motivate teams, and manage performance and deliverables.
- Ensure projects align with organizational strategy and deliver measurable outcomes.
- Oversee full project lifecycle: planning, execution, tracking, reporting, and closure.
- Monitor risks, issues, dependencies, and changes, ensuring timely resolutions.
- Lead vendor evaluations, feasibility studies, and contribute to contract definition.
- Ensure quality standards and issue resolution throughout project life cycle.
- Prepare project estimates, scope documents, and detailed project plans.
- Develop executive-level reports, dashboards, and presentations.
- Mentor and coach team members, promoting best practices and process improvements.
- Support process maturity initiatives and Solutions Project Management goals.
- Contribute to resource planning and ensure optimal staffing across projects.
Required Skills & Experience:
- 5-8 years of project and program management experience in a BPM context.
- Strong leadership and team motivation skills.
- Demonstrated ability to manage multiple concurrent projects and stakeholders.
- Expertise in Agile and Waterfall methodologies.
- Experience in process improvement, business process modeling, and BPM systems.
- Strong client and stakeholder management capabilities.
- Excellent communication, critical thinking, and analytical skills.
- Skilled in MS Office Suite: PowerPoint, Project, Excel, Word, SharePoint, Power BI, Teams, Power Automate.
- Experience with project tools, dashboards, and executive reporting.
- Bachelor's degree in Engineering or Management; Master's preferred.
Preferred Qualifications:
- Formal training or certifications in PMP, Agile, or equivalent frameworks.
- Prior experience in public sector, education, or large-scale enterprise projects.
- Experience in developing project governance standards and templates.
Account Management Management 1
Posted 7 days ago
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Job Description
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Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
PurposeThis role manages the day to day sales relationship with the customer. The permanent target of this role is to deliver, protect and maximize the customer contract revenue in order retain customers and grow those opportunities.
Key Missions- Delivers the contract or business as usual including revenue, Average Selling Price (ASP), cash collection and add-on’s
- Ensures contract renewals by being accountable for the renewal win strategy and preparing and owning customer offers, which includes driving and being accountable for the formulation, coherency and content of all offer reviews
- Conducts the negotiation and ensures the signature of resulting contracts (including ensuring adherence of contracts with the company policy and legal matrix)
- Protects acquired customer base by securing customer loyalty
- Owns and prepares the budget and revenue forecast (ensuring forecast accuracy)
- Develops intimate knowledge of customer’s operational environment and build strong relationships, including opening doors for new business opportunities
- Contributes to the account service management plan as required
- Negotiates contract change requests within or outside of the contract
- Aligns customer to product roadmap including driving product migrations
- Sells advanced products and services to contribute to new revenue streams
- Manages Account information within the Customer Relationship Management System
- Manages account management team
- Defines or owns Account Plan and Service Management Plan
- Deals with strategic accounts
- Manages strategic customer portfolio
- Participates actively in the definition and follows up on the business in all key milestones (VCP, Budget)
- Grows company visibility across covered scope
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies
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