120 Senior Care jobs in Saudi Arabia

We are looking for an energetic and enthusiastic Customer Care Agent to join our team in the Jeddah office. This role serves as the main point of contact for external customers and specializes in callouts, inbound customer queries, and outbound customer calls. The agent also supports 24/7 operations and assists the local team with key business applications and reporting.

• Manage various types of contacts: alarm calls, test calls, customer calls including callouts & case registrations, outbound calls, and technician calls.
• Handle callouts from customer call to dispatch and case closing.
• Identify safety situations and provide safety instructions following global safety procedures, showing empathy and calming the passenger.
• Support supervisors in following up on open callouts and ensure technicians report back on open jobs.
• Immediately connect customers to the appropriate KONE organization member; if unavailable, pass the message and ensure contact back.

• Receive and resolve queries and complaints, follow up internally, and communicate resolutions to customers.
• Identify potential leads from customer cases and assign them to the sales team.

• Conduct transactional surveys post-callout or project to gauge customer satisfaction.
• Support marketing initiatives and contact core clients annually.

• Monitor and manage 24/7 customer service operations, ensuring availability across shifts.
• Assist the operations team with report preparation, data tracking, and support for digital tools like KFM and Intune.

• Bachelor's or Diploma Degree.
• At least two years of customer service experience.
• Excellent communication, customer management, and IT skills.
• Stress tolerant, detail-oriented, motivated, goal-oriented, and organized.
• Fluency in English and Arabic.

• A dynamic team environment promoting collaboration.
• Comprehensive learning and development programs.
• Engaging job with clear targets and regular feedback.
• Opportunities for growth, mentoring, and coaching.
• Flexible, trust-based culture emphasizing values, ethics, sustainability, and innovation.

Our client is looking for a Client Care Manager who can serve as a leader within the Client Care Team, ensuring exceptional service and support for clients. This role is responsible for managing client inquiries, resolving issues, and enhancing the overall client experience while maintaining compliance with regulatory standards set by the Capital Market Authority. The Manager will also mentor team members and drive process improvements.

• Lead & manage client calls, ensuring prompt and accurate responses to inquiries and concerns.
• Facilitate clear and open lines of communication between clients and the company, ensuring that all inquiries and concerns are addressed promptly and accurately.
• Implement a structured process for managing escalated client issues, ensuring timely resolutions while maintaining a high level of client satisfaction and trust.

• Lead collaboration efforts with Relationship Managers (RMs) to ensure accurate and timely account openings, overseeing the collection and verification of all necessary documentation.
• Enforce & establish a comprehensive checklist of required documentation for account openings, ensuring all necessary forms are completed and signed.
• Conduct thorough reviews of client documents to verify authenticity and ensure compliance with regulatory standards, including identification, proof of address, and financial disclosures.
• Maintain organized records of all client documentation, ensuring easy retrieval for audits and compliance checks, thereby upholding the integrity of client data.
• Conduct comprehensive training sessions for junior staff on documentation requirements and account opening procedures, fostering a culture of continuous improvement and compliance within the team.

• Supervise the efforts of Client care team and Relationship Managers (RMs) in conducting comprehensive due diligence searches in accordance with "Know Your Client" (KYC) policies, ensuring thorough and accurate client assessments.
• Provide training and support to team members on compliance standards and KYC policies, reinforcing the importance of due diligence in client account management.
• Ensure compliance with regulatory requirements and internal standards in all client interactions.
• Stay updated on regulatory changes and industry best practices to adapt documentation requirements as necessary, ensuring ongoing compliance with the Capital Market Authority.

• Analyze current client account management processes to identify inefficiencies and areas for enhancement, ensuring optimal workflow and client satisfaction.
• Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.
• Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.
• Conduct training sessions for team members on updated processes and procedures, ensuring that all staff are equipped with the necessary knowledge and skills to adapt to changes effectively.
• Collaborate with other departments to streamline inter-departmental processes, enhancing overall efficiency and service delivery for clients.

• Comply with the corporate information security policies & procedures relevant to the role.
• Preserve the:
  o Confidentiality of information by promising that data should only be accessed by authorized people.
• o Integrity of the information by safeguarding the accuracy and completeness of information and processing methods.
• o Availability of information, by ensuring that users under their control have access to information and associated assets when required.
• Protect organizational assets (information, software, hardware) against compromise.
• Comply with Data Protection and Intellectual Property Rights legislation valid in KSA.

• Bachelor’s degree in finance, Business Administration, Economics, or a related field.

• CME-1 Certification is required.

• Minimum of 8 years of experience in client care, customer service, or related roles, preferably within the financial services industry.
• Proven track record in managing complex client relationships and resolving issues effectively.
• In-depth understanding of the regulatory landscape in Saudi Arabia, including compliance with CMA regulations.

• Exceptional Customer Service Skills
• Strong Problem-Solving and Decision-Making Abilities.
• Excellent Communication and Interpersonal Skills.
• Attention to Detail and Quality Focus.
• Ability to Multi-task in a Fast-Paced Environment.
• Excellent command of Spoken and Written English Language.

• Regular interaction with RMs, Head of Business Development, and other departments to ensure cohesive client service.

• The above is a partial list of duties; you may be expected to perform different tasks as necessary, suiting the business need to meet the overall business objectives.
• The KPIs will be followed post acceptance.

We are seeking an energetic and enthusiastic Customer Care Agent to join our team in the Jeddah office. This role is the main point of contact for external customers, handling callouts, inbound queries, and outbound calls. The agent supports 24/7 operations and assists the local team with key business applications and reporting.

1. Callout Handling:

• Manage various contacts including alarm calls, test calls, customer calls, case registrations, outbound calls, and technician calls.
• Handle callouts from customer contact to dispatch and case closure.
• Identify safety situations, provide safety instructions per global safety procedures, show empathy, and offer safety advice to calm passengers.
• Support supervisors in following up on open callouts and ensure technicians report back on open jobs, with reports available for review.
• Immediately connect customers to the appropriate KONE organization member or pass messages if the responsible person is unavailable, ensuring follow-up.

• Receive and resolve customer queries and complaints, follow up internally if needed, and communicate resolutions.
• Identify potential leads from customer cases and assign them to the sales team.

• Conduct transactional surveys post-callout or project, support marketing initiatives, and manage annual client contacts.

• Monitor and manage around-the-clock customer service operations for responsiveness and availability.
• Assist with report preparation, data tracking, and support for digital tools like KFM application, Intune, and other relevant applications.

• Bachelor's or Diploma Degree.
• Minimum two years of customer service experience.
• Excellent communication, customer management, and IT skills.
• Stress tolerance and attention to detail.
• Motivated, goal-oriented, organized, and a self-starter focused on high-quality customer service.
• Fluency in English and Arabic.

• A dynamic team environment promoting collaboration.
• Comprehensive learning and development programs.
• Clear job targets and regular feedback.
• Opportunities for personal growth, mentoring, and coaching.
• Flexible work environment built on trust and respect.
• A value-based culture emphasizing sustainability and innovation.
• The chance to work for a successful organization.

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

You will be leading, directing and optimizing your customer care team (CCL) to continuously provide customer excellence and sustainable growth across your scope of responsibility.
Utilizing your strong forwarding + market knowledge, you will drive service improvement activities to ensure customer satisfaction with our products, services and features.

• To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality and close collaboration with operational + commercial key stakeholders, along with sea logistics management to optimize the customer experience.
• To own, monitor and drive all sales activities.
• To ensure best-in-class customer onboarding.
• To focus on continuous improvement of processes + controls, ensuring complete + correct customer contact data, service data + changes in our systems, including customer reporting for SME customers.
• To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management.
• To focus on continuous improvement of processes + controls, including customer complaint management, aiming for a consistent delivery against the customer promise.
• To ensure delivery against all financial targets + strategic objectives across all CCLs.

• Strong customer relationship skills with a focus on engagement, retention, and service excellence.
• Proven sales experience with the ability to drive and monitor commercial activities.
• Expertise in customer onboarding and process optimization for seamless service delivery.
• Proficient in data accuracy and reporting, especially for SME customer management.
• Effective cross-functional communicator with experience in logistics coordination and stakeholder collaboration.

We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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Provides attending physician services to palliative care patients. This includes, but is not limited to, the assessment, diagnosis and management of terminal illnesses and injuries according to approved procedures as part of an integrated program. This also includes management of mental, social and home problems associated with this group of patients and helping both patients and their families with handling problems related to this illness.

1. Palliative Care Specialist will be responsible for admitting, discharging and daily rounding on terminally ill patients. This also includes provision of outpatient medical care at the specialist level.

These patients remain the responsibility of the Palliative Care Specialist on the medical wards as required from the time of admission until the date of discharge.

2. Conducts medical outpatient consults in the clinic and follow up on medical problems as needed.

3. After working hours when on-call, is available for answering medical consultations by physicians in other Aramco districts, intensive care areas, medical wards, emergency room, and other inpatient services.

4. He/She is also expected to provide weekend coverage for his/her patients.

5. Will serve as a major contributor to in-service training activities in the Dhahran Health Centre.

6. Reports administratively to the Unit Head of Oncology and Chair of Oncology Institute.

Has daily direct contacts with hospitalized and clinic patients, their families, nurses, other internists, ward physicians, general practitioners and other members of Medical Services staff in different functions and supervisors of other departments to exchange information.

• Provide palliative care management for the terminally ill. This includes but is not limited to symptom management, pain control, social and psychological support and help patients and their families in their grieving.
• Admit, discharge and do daily rounds on terminally ill patients. Provide both inpatient and outpatient consultations for the terminally ill. Provide weekend coverage for his/her patients.
• Provide outpatient clinic service for palliative care patients including seeing new cases and follow ups in all JHAH facilities.
• Palliative care is a multi-disciplinary service. The palliative care specialist will lead this team, review the palliative care policies, set up guidelines and be involved in quality assurance.
• As a team leader, the palliative care specialist is expected to be involved in staff and patient education and disseminating knowledge.
• Palliative care specialist works closely with other services in the hospital and with Home Healthcare to provide the best evidence based care for terminally ill patients.
• Palliative care specialist reports functionally to the Oncology Unit Head and Chair of Oncology Institute

At least two years practice in the field of Internal Medicine, Family Medicine or other surgical specialties.

• Excellent oral and written English.
• Ability to adjust to group practice in an industrial Environment.
• Professional license to practice medicine in Saudi Arabia

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The purpose of this position is to support clients by providing helpful information, answering questions, responding to complaints, and assisting in achieving Sahm's objectives, mission, and vision in line with client care systems and CMA regulation criteria.

• Answer customer calls and written inquiries in accordance with company standards.
• Respond promptly to all client inquiries.
• Provide all necessary information required by clients.
• Maintain records of communications, transactions, comments, and complaints until needed for reference.
• Coordinate with the technical team to resolve issues and follow up with clients.
• Generate regular reports on service quality and customer satisfaction.

• Proficiency in Arabic and English.
• Patience, calmness, and ability to solve complex problems patiently.
• Excellent communication and interpersonal skills.

• Bachelor’s degree in Business, Finance, or related fields.
• CME-1 qualification is mandatory.

• At least one year of experience in client care.
• Previous experience or study related to stock markets.
• Comprehensive knowledge of the stock market and trading experience.
• Familiarity with client care systems and handling client interactions.

• Entry level

• Full-time

• Customer Service

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Location: Riyadh, Saudi Arabia

This job is active and currently accepting applications.

Certified as a Top Employer , KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency — putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and wellbeing.

It's time to make a move. Join our flow

We are looking for an energetic and enthusiastic Customer Care Agent to join our team in the Jeddah office. This role serves as the main point of contact for external customers and specializes in callouts, inbound customer queries, and outbound customer calls. In addition, the agent plays a vital role in supporting 24/7 operations and assisting the local team with key business applications and reporting.

What will you do?

Callout handling:

Accountable to manage various types of contacts: alarm calls, test calls, customer calls including callouts & case registrations, outbound calls and technician calls.

Callouts – from customer call to dispatch and closing the case.

Accountable to identify safety situations and manage them by giving the adequate safety instructions as described in the global safety procedures. Customer Care Agent shows empathy, is aware about customer feeling in such situation and provides adequate safety advice to calm the passenger.

Accountable to support supervisors in following up open callouts and make sure that technicians back-report open jobs. Specific reports on open jobs are available on Supervisor reports.

Accountable to immediately connect the customer to the right person in the KONE organization, in case of any request not related to unplanned maintenance. If the KONE responsible person is not immediately found, the agent is accountable to pass the message of the customer to the responsible person, and to ensure the responsible person will contact the customer back.

Inbound:

Receive and resolve queries and complaints.

Follow up internally if necessary.

Communicate resolution to customer.

Identify possible leads from customer cases coming e.g. through web and assign those to the sales organization.

Outbound call handling:

Conduct transactional surveys after a callout or project (e.g. customer satisfaction survey).

Support local marketing in different customer contacting initiatives such as campaigns, etc.

Nurse core 3 VA clients (annual contacting).

24/7 Service Monitoring & Operational Support:

Monitor and manage 24/7 customer service operations, ensuring availability and responsiveness across all shifts.

Support the operations team with:

Report preparation and data tracking.

KFM (KONE Field Mobility) application.

Intune installation and access support.

Other relevant KONE digital tools and applications as needed.

Are you the one?

Bachelor or Diploma Degree holder.

Minimum two years of customer service experience.

Excellent communication, customer management, and IT skills.

Stress tolerant and detailed focus.

Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service.

Fluency in English and Arabic is a must.

What do we offer?

Great dynamic team promoting a collaborative environment.

Total reward elements that engage and motivate our employees and help us make KONE a great place to work.

Comprehensive learning and development programs covering a wide range of professional skills.

Engaging job with position description and clear targets.

Regular feedback through performance discussions.

Mentoring and coaching programs.

Flexibility, trust and respect.

Value-based culture, behaviors and ethics.

Sustainability and innovation.

Working for a successful organization.

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Job Summary

Consultant is responsible for providing care for his/her patients (inpatient and outpatient including patients admitted in Intensive Care Unit) maintaining a high-level of professional performance in accordance with:

• Evidenced based medicine.
• Professional medical ethics and JCIA standards.
• Hospital medical by-laws.
• Laws of Ministry of Health in Kingdom of Saudi Arabia and any other

applicable regulations according to the departmental quality plan.

Providing effective leadership of the department maintaining an appropriate quality plan using measurable performance improvement standards in the field of intensive care.

Major Duties and Responsibilities

• Ensures through his actions, either directly or indirectly, that a superior quality of medical treatment, compassion and understanding is given to every patient served at the NMC Hospitals and Clinics.
• Provides patient care within the parameters of their professional competence as reflected in the scope of their clinical privileges for both in-patients and out-patients.
• Practices within the framework of clinically relevant and scientifically valid standards, guidelines and criteria.
• Conducts regular ward rounds on his own and/or as a team to formulate a multi-disciplinary treatment plan.
• Performs diagnostic and therapeutic procedures on his/her patients within the range of the specialty.
• Assessment and referral of appropriate patients under his/her medical care to other appropriate medical facilities as well as accepting referrals of patients with medical problems in his/her field of specialty.
• Participate in the on-call rota of the department for patient care and admission.
• Responds to emergencies to offer advice and actively participate with problems if required, related to his/her specialty.
• Observes and upholds the patients rights of security, confidentiality and privacy.
• Maintains appropriate records of all patients with accurate, timely legible completion of patients medical records.
• Consultant has a leadership role in the organization performance.
• Supervision of duties of assigned junior staff.
• Provides leadership for performance-improvement functions in the process of measurement, assessment and improvement of both clinical and non-clinical process as part of the Departmental Quality Plan.
• Active participation in Continued Medical Education (C.M.E.) through educational hospital activities (morning report meetings, grand rounds, clinical tutorials and seminars, journal club, radiology or clinico-pathological conferences).Also, through National and International meetings, conferences and symposia. Participation in review of literature, case reporting and clinical studies/research.
• Active participation in training program related to his field and organization within the hospital for training of junior medical staff and in-service training for nursing staff and technicians.
• Continuous update of his knowledge in the medical field as well as continuously upgrading level of skill in his/her field of profession.
• Participation in committee meetings assigned to him/her (Quality Improvement, Infection Control, etc.).
• Abides by Department Policies and Procedures, as well as hospital by-laws, Rules and Regulations.
• To carry out any other assignments as directed by Hospital Administration and/or the department head and within the realm of his knowledge, skills and abilities.
• Responsible to educate patients /families as per their needs and to implement their whole role regarding patient / family education process as mention in patient & family education policy and procedure including documentation in patient medical record.
• They are knowledgeable about their essential role in patient and family education.
• Involves the patient/families in plan of care and respects patients/families regarding their goals and choices of patient care.
• Provides health promotion and health teaching thru methods appropriate to a patients’ developmental level, learning needs, readiness and ability to learn, language preference, culture and situations.
• Allots time necessary to assess, plan implement and evaluate patient education provided to patients/families with appropriate documentation.

DUTIES RELATED TO HIS SUBSPECIALITY

• Available in emergencies to offer advice on problems related to his/her subspeciality and accept referrals of patients with medical problems in his field.
• Responsible for coverage of emergency consultation in his field as per duty rota.
• Should participate actively in daily unit management activities necessary for the efficient, timely and consistent delivery of ICU services to the patient of the hospital. These activities include but are not limited to:
• Triage and bed allocation, discharge planning.
• Recommendation of unit policies and procedures and supervision of application of unit policies.
• Participation in ongoing Quality Improvement, Infection Control activities including supervision of data collection in addition to membership of committees including Code Blue Committee.
• Interaction with other department as necessary to facilitate the management of patients and smooth operation of ICU.
• Review of the appropriate utilization of ICU resources in hospital.
• Recommend equipment purchases and changes, and have input on structural and design changes within the unit.
• Provide the Medical Director with the recommendations on the activities, morbidities, mortalities and major changes in the ICU/CCU.
• Should conduct regular ICU rounds with ICU team and see patients as often as required by acuity but at least twice daily.
• Investigations and management of patients with medical problems related to his subspeciality, even if under the primary care of other attending physicians but with prior permission and willingness of the primary physician concerned using subspeciality related invasive and non invasive procedures.
• Collaborative assistance in referrals of above type of patients to appropriate facilities for further management if resources of this institution are not adequate.
• Should be able to perform the usual critical care procedures, diagnostic and therapeutic as indicated by the competence, capability; including but not limited to:
• Maintenance of the airway to include endotracheal intubation and mechanical ventilation.
• Placement of Intravascular Catheters and monitoring devices including:
• Two) Peripheral and central venous lines
• Three) Pulmonary artery catheters
• Cardiopulmonary resuscitation
• Placement of transvenous temporary pacing lead wire.
• Tube Thoracostomy.
• Should be able to serve as the team leader providing managed care within the ICU, integrating and tiliating the care of the patient with complex illness or injury including multi system failure.
• Active participation in Continuing Medical Education through national/international medical meetings. This includes Morbidity and Mortality, Morning Reports, grand Rounds, clinical Seminars, journal Club, X-ray and Clinico-Pathological Conference.
• Keep current with medical literature.
• Participate in CME programs for ICU Junior Staff, Nursing staff and other related health care providers.
• Should perform duties in accordance with policies and procedures, rules and regulations of Riyadh Care Hospital and should follow the ethics of medical profession and laws of the Kingdom.

Reporting to

Head of Department

• Liases with:

Consultants of his/her specialty, of other specialties within the department, Consultants of other departments, Nursing staff Respiratory Therapy and other health care professionals, patients and their families.

• Senior Registrars, Registrars, Residents, Respiratory Therapy, Nurses and other paramedical staff assigned to him.

Qualifications:

A minimum of:

• EDUCATION :
• Required
• Graduation from an accredited medical school, completion of required period of training in specialty and/or subspecialty. Saudi Board / Arab Board or American Board, or Canadian Fellowship, or FRCS, or Equivalent.

Higher qualifications in his specialty, if any.

EXPERIENCE :

• Required
• Minimum five (5) years experience Post Qualification.
• Current valid license to practice medicine in the area of specialty.
• Registration in Saudi Commission of Health Specialties and/or Current license to practice medicine in Saudi Arabia.
• Additional experience in a sub-specialty
• Academic affiliation.
• Demonstrates leadership and administrative skills.
• Fluent in spoken and written English.
• Communication in spoken Arabic is desirable.
• Exhibits professionalism and excellent interpersonal communication skills.

• Seniority level Entry level

• Employment type Full-time

• Job function Health Care Provider
• Industries Hospitals and Health Care

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