428 Senior Agent jobs in Saudi Arabia

1 month ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Keeta is an independent brand of Meituan , the world's largest tech-driven retail company. We focus on food and consumer product delivery services in international markets with the mission: "We help people eat better, live better ". Keeta launched in Hong Kong in 2023 and has already achieved full regional coverage. We are now expanding into the Saudi market, with plans for further global expansion.

The Opportunity

As a Customer Service Agent, you will be the first point of contact for our customers. You will assist them with their orders, resolve any issues that arise during the delivery process, and ensure a positive and memorable experience with every interaction. This role requires excellent communication skills, a patient demeanor, and a deep understanding of our products and delivery logistics.

Responsibilities

• Handle customer inquiries and complaints via phone, chat, email or any other channel that Keeta deems fit for providing support to our customers (Customers/Riders/Merchants).
• Provide detailed information about our products and services.
• Assist customers with order placement, modifications, and cancellations.
• Track and monitor delivery statuses, and coordinate with logistics, Sales, Tech/Product or any relevant Keeta departments to ensure timely deliveries.
• Resolve any issues related to delivery, payment, or service dissatisfaction.
• Maintain a high level of professionalism and brand alignment in all interactions.
• Collect and report customer feedback to the management team to improve service quality.
• Participate in training sessions to stay updated on product or policy changes.
• Willingness to work in shifts that could be scheduled during a 24 hour window.
• Bachelor's degree required; recent graduates are encouraged to apply.
• 0-1 years of experience; fresh graduates with no prior experience are welcome.
• Saudi national.
• Fluent in both Arabic and English, with excellent communication skills.
• Preferred typing skills of 40 WPM
• Ability to multi-task, prioritize, and manage time effectively.
• Strong problem-solving skills and a customer-focused attitude.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Non-profit Organizations

Referrals increase your chances of interviewing at Jobs for Humanity by 2x

Get notified about new Customer Service Representative jobs in Riyadh, Riyadh, Saudi Arabia .

Riyadh, Riyadh, Saudi Arabia 17 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Position: Customer Service Agent

Role Summary:

As Customer Service Agent you will be responsible for maintaining outstanding Customer Service standards through operational excellence in freight operations, proper documentation and ensure efficient and smooth handling of all freight activities for current and potential clients, in the best interest of DSV.

---

Responsibilities:

· Always deliver best in class customer service to all DSV customers.

· Interacts with customers and vendors to Establish DSV SOP’s and keep customer appraised with regards to arrival times, delays or transit issues and help to ensure we always meet or exceed customer expectations.

· Ensure all communications are professional, timely and appropriately handled using the best medium, for both internal and external correspondence.

· Send routing, follow up with origin and update customer with status at all stages till freight arrives in Saudi.

· Update the tracking sheet with freight status and send to the customer on daily basis.

· Negotiate rates with Carriers and update the Export Rate sheet in share point.

· Create jobs in CW1 for all export shipments.

· Quote Agent & Customers for all export inquiries.

· Appropriate monitoring, reporting, communication, and liaison with customers, carriers and vendors.

· Provides regular update to the Line Manager.

· Any other related duties/projects assigned by the supervisor from time to time to meet the business needs.

---

Educational Qualifications & Certifications:

· Bachelor's degree

· 5 years of Freight operations experience.

---

· Excellent spoken, and written communication skills.

· Ability to prioritize tasks, multitask, and problem-solving skills.

· Ability to act with integrity, professionalism, and confidentiality.

· Proficient with Microsoft Office Suite or related software.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Job Req Number: 95673
Time Type: Full Time

Position: Customer Service Agent

Location: Saudi Arabia, Riyadh

Role Summary:

As Customer Service Agent you will be responsible for maintaining outstanding Customer Service standards through operational excellence in freight operations, proper documentation and ensure efficient and smooth handling of all freight activities for current and potential clients, in the best interest of DSV.

---

Responsibilities:

· Always deliver best in class customer service to all DSV customers.

· Interacts with customers and vendors to Establish DSV SOP’s and keep customer appraised with regards to arrival times, delays or transit issues and help to ensure we always meet or exceed customer expectations.

· Ensure all communications are professional, timely and appropriately handled using the best medium, for both internal and external correspondence.

· Send routing, follow up with origin and update customer with status at all stages till freight arrives in Saudi.

· Update the tracking sheet with freight status and send to the customer on daily basis.

· Negotiate rates with Carriers and update the Export Rate sheet in share point.

· Create jobs in CW1 for all export shipments.

· Quote Agent & Customers for all export inquiries.

· Appropriate monitoring, reporting, communication, and liaison with customers, carriers and vendors.

· Provides regular update to the Line Manager.

· Any other related duties/projects assigned by the supervisor from time to time to meet the business needs.

---

Educational Qualifications & Certifications:

· Bachelor's degree

· 5 years of Freight operations experience.

---

Competencies:

· Excellent spoken, and written communication skills.

· Ability to prioritize tasks, multitask, and problem-solving skills.

· Ability to act with integrity, professionalism, and confidentiality.

· Proficient with Microsoft Office Suite or related software.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook .

• To provide excellent customer service to clients, addressing their inquiries, resolving issues, and ensuring customer satisfaction with the company's logistics and transportation services.

• Handling Customer Inquiries: Respond to customer inquiries via phone, email, chat, and in-person regarding shipments, deliveries, tracking, billing, and other service-related questions.
• Order Processing & Tracking Support: Assist customers with placing orders, tracking shipments, and providing updates on delivery status.
• Problem Resolution & Complaint Handling: Investigate and resolve customer complaints and issues efficiently and professionally.
• Providing Information & Guidance: Provide customers with information about the company's services, policies, and procedures.
• Documentation & Record Keeping (Customer Interaction): Maintain accurate records of customer interactions, inquiries, and resolutions in the CRM system or other relevant databases.
• Customer Relationship Management (CRM) System Usage: Utilize the CRM system to manage customer interactions, track cases, and maintain customer profiles.
• Collaboration with Other Departments: Collaborate with other departments (e.g., Operations, Logistics, Sales) to resolve customer issues and ensure seamless service delivery.
• Feedback Collection: Collect customer feedback and provide it to management for service improvement.
• Adherence to Service Standards: Adhere to company service standards and procedures to ensure consistent and high-quality customer service.
• Escalation of Complex Issues: Escalate complex customer issues to the supervisor or manager as needed.

• Educational Qualifications and Certifications: High school diploma or equivalent is typically required. An associate's degree or relevant certifications in customer service are a plus.
• Knowledge: Basic knowledge of customer service principles and best practices. Understanding of the company's services, policies, and procedures. Basic knowledge of logistics and transportation processes is beneficial.
• Technical Skills: Good communication, interpersonal, and problem-solving skills. Proficiency in using CRM systems and other customer service tools. Basic computer skills are essential.
• Language Skills: Arabic and English are essential. Excellent communication skills in both languages are crucial.
• Experience: Minimum of 0-2 years of experience in customer service or a related field. Entry-level candidates with strong communication and interpersonal skills may be considered.

• Key Internal Contacts:
• Operations Department
• Logistics Department
• Other Customer Service Agents/Representatives
• Purpose of Interaction: Resolving customer issues, coordinating service delivery, and sharing information.
• Key External Contacts:
• Customers
• Purpose of Interaction: Providing customer service, addressing inquiries, and resolving issues.

Insurance Sales Agent


We are seeking a highly motivated and experienced Insurance Sales Agent to join our team in Riyadh, Saudi Arabia. As an Insurance Sales Agent, you will be responsible for promoting and selling insurance policies to our clients. This is a full-time position with accommodation provided.

Responsibilities:
- Develop and maintain relationships with clients to understand their insurance needs
- Educate clients on various insurance policies and coverage options
- Identify potential clients through networking, referrals, and cold calling
- Meet sales targets and achieve profitability goals
- Prepare and present insurance proposals to clients
- Handle policy renewals and claims processing

Requirements:
- Prior experience in insurance sales is preferred
- Excellent communication and interpersonal skills
- Ability to build rapport and trust with potential clients
- Strong negotiation skills
- Proficient in English (Arabic is a plus)
- Willingness to work full-time with accommodation provided

This is an excellent opportunity for freshers looking to start their career in the insurance industry. We offer competitive salary and benefits package for the right candidate. If you have a passion for sales and helping people protect their assets, we would love to hear from you!

This job has no reviews yet. You can be the first!

The most in-demand professions in Riyadh:

Users also frequently search in these cities:

More professions from the category Stores - Purchases - Procurement:

Subscribe to our telegram channel @layboard_in

Insurance Sales Agent
We are hiring an experienced Insurance Sales Agent to join our growing team in Riyadh. As an Insurance Sales Agent, you will be responsible for identifying potential clients, understanding their insurance needs, and selling the appropriate policies to meet those needs. You will also be responsible for building and maintaining relationships with clients to ensure their satisfaction and retention.

Key Responsibilities:
- Identify potential clients through networking, referrals, and cold calling
- Understand clients' insurance needs and suggest appropriate policies
- Present and explain policy options to clients
- Customize insurance plans to fit individual client needs
- Ensure all required documentation is completed accurately and efficiently
- Maintain a strong understanding of insurance products and services offered by the company
- Meet or exceed sales targets set by the company

Requirements:
- Minimum of 2 years experience in insurance sales
- Proven track record of meeting or exceeding sales targets
- Excellent communication and interpersonal skills
- Strong negotiation skills
- Ability to understand client needs and provide suitable solutions
- Proficient in Microsoft Office Suite
- Bachelor's degree in Business Administration or related field preferred
- Must be fluent in English
- Must have a valid driver's license

We offer a competitive salary of 1700$ per month, along with accommodation, free visa, and ticket. This is a full time position with opportunities for growth within the company. If you are a motivated individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity.

This job has no reviews yet. You can be the first!

The most in-demand professions in Riyadh:

Users also frequently search in these cities:

More professions from the category Stores - Purchases - Procurement:

Subscribe to our telegram channel @layboard_in

Insurance Sales Agent - Riyadh, Saudi Arabia


We are currently hiring for the position of Insurance Sales Agent in Riyadh, Saudi Arabia. This is an urgent requirement for Indian nationals who are fluent in English and have experience in insurance sales.

As an Insurance Sales Agent, you will be responsible for selling insurance policies to clients and providing them with information on available products and services. You will also be responsible for building and maintaining relationships with clients to ensure customer satisfaction and retention.

Key Responsibilities:
- Sell insurance policies to clients by explaining product features and benefits
- Meet sales targets and generate new leads through networking and referrals
- Conduct market research to identify potential clients and their needs
- Provide excellent customer service by addressing client inquiries and concerns
- Prepare and submit necessary paperwork for insurance policies
- Stay updated on industry trends, products, and services

Requirements:
- Bachelor's degree in Business Administration or a related field
- Proven work experience as an Insurance Sales Agent or similar role
- Excellent communication skills in English (both verbal and written)
- Strong sales skills with a track record of meeting targets
- Customer-oriented with the ability to build rapport with clients
- Knowledge of insurance policies, products, and services
- Familiarity with relevant laws and regulations in the insurance industry

Salary:
The salary for this position is 1700$ per month.

Benefits:
- Free visa sponsorship provided by the company
- Airfare ticket provided
- Opportunity for career growth within the company

This is a great opportunity for individuals who are passionate about sales and have knowledge of the insurance industry. If you meet the above requirements, please apply now!

This job has no reviews yet. You can be the first!

The most in-demand professions in Riyadh:

Users also frequently search in these cities:

More professions from the category Stores - Purchases - Procurement:

Subscribe to our telegram channel @layboard_in

Insurance Sales Agent - Riyadh, Saudi Arabia (Pakistani Nationals)

We are excited to offer an opportunity for a Pakistani national to join our team as an Insurance Sales Agent in Riyadh, Saudi Arabia. As an Insurance Sales Agent, you will be responsible for selling insurance policies and providing excellent customer service to clients. This is a great opportunity for someone who is looking to start their career in the insurance industry and has the drive and determination to succeed.

Key Responsibilities:
- Develop and maintain relationships with new and existing clients through phone calls, emails, and face-to-face meetings.
- Identify potential clients and generate leads through networking, referrals, and cold calling.
- Understand clients' insurance needs and provide them with suitable policy options.
- Explain policy coverage, terms, and conditions to clients in a clear and concise manner.
- Prepare quotes and proposals for clients based on their specific needs.
- Follow up with clients on a regular basis to ensure customer satisfaction and retention.
- Collaborate with team members to achieve sales targets and contribute to the overall success of the company.

Requirements:
- Pakistani nationality is preferred for this role.
- Fluency in English is required as it is the primary language of communication in this role.
- No prior experience in insurance sales is required; however, previous sales experience will be considered an asset.
- Strong communication skills with the ability to build rapport with clients.
- Excellent negotiation and persuasion skills.
- Self-motivated with a strong work ethic.
- Ability to work independently as well as part of a team.

What we offer:
- Competitive base salary of 1500$ per month plus commission on sales.
- Full training will be provided on our products and sales techniques.
- Opportunity for career growth within our company.

If you are passionate about sales, have excellent communication skills, and are eager to learn more about the insurance industry, we encourage you to apply for this position. Please submit your resume and cover letter to be considered for this exciting opportunity. We are an equal opportunity employer and welcome applications from all qualified individuals.

This job has no reviews yet. You can be the first!

The most in-demand professions in Riyadh:

Users also frequently search in these cities:

More professions from the category Stores - Purchases - Procurement:

Subscribe to our telegram channel @layboard_in