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Join to apply for the Subject Matter Expert / Coach role at DXC Technology

Join to apply for the Subject Matter Expert / Coach role at DXC Technology

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Job Description:

The primary responsibilities of a

• Conduct knowledge sharing sessions at a defined frequency along with the support of the trainer
• Ensuring the flow of project related information / updates within the project team and with the people concerned
• Build relationship/trust with agents so that they are comfortable approaching them for resolution of customer issues
• Monitor Ticket bins of all agents and monitor idle cases
• Handling elevation calls
• Check for the technical updates from DXC team and update agents on the same
• Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope
• Exercises independent judgment within defined parameters
• Develops expertise and practical knowledge of application within business environment.
• Provides help desk analysts with feedback on call maintenance, customer updates, troubleshooting steps
• Remain well versed in help desk policies, procedures, standards and documentation
• Complete follow-on actions as appropriate and invoke Escalation Procedures within defined time frames and as appropriate
• Protect confidential and sensitive information and materials while observing strict compliance to licensing, copyright and trademark legislation
• Is required to be an expert user of Microsoft Office
• Ability to work under tight deadlines and deliver business results
• Ability to coach L1 engineers to support their development needs and help them meet their goals
• Must possess Excellent Communication skills / high energy and confidence
• Excellent performance metrics viz. CSAT / DSAT / AHT / Service Recovery
  
  

• Conduct knowledge sharing sessions at a defined frequency along with the support of the trainer
• Ensuring the flow of project related information / updates within the project team and with the people concerned
• Build relationship/trust with agents so that they are comfortable approaching them for resolution of customer issues
• Monitor Ticket bins of all agents and monitor idle cases
• Handling elevation calls
• Check for the technical updates from DXC team and update agents on the same
• Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope
• Exercises independent judgment within defined parameters
• Develops expertise and practical knowledge of application within business environment.
• Provides help desk analysts with feedback on call maintenance, customer updates, troubleshooting steps
• Remain well versed in help desk policies, procedures, standards and documentation
• Complete follow-on actions as appropriate and invoke Escalation Procedures within defined time frames and as appropriate
• Protect confidential and sensitive information and materials while observing strict compliance to licensing, copyright and trademark legislation
• Is required to be an expert user of Microsoft Office
• Ability to work under tight deadlines and deliver business results
• Ability to coach L1 engineers to support their development needs and help them meet their goals
• Must possess Excellent Communication skills / high energy and confidence
• Excellent performance metrics viz. CSAT / DSAT / AHT / Service Recovery
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at DXC Technology by 2x

Riyadh, Riyadh, Saudi Arabia AED3,000.00-AED3,000.00 1 month ago

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In a world of possibilities, pursue one with endless opportunities. Imagine Next!

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

Job Description:

Parsons is looking for an amazingly talented GIS Subject Matter Expert to join our team!

What You'll Be Doing:

• Serve as the primary subject matter expert for GIS within the Program, providing guidance and expertise on all GIS-related matters within the client side organization.

• Lead the development and implementation of GIS strategies, standards, and best practices to support organizational objectives.

• Design and manage geospatial databases, ensuring data integrity, accuracy, and accessibility.

• Conduct spatial analysis and modeling to support decision-making processes and solve complex spatial problems.

• Collaborate with cross-functional teams to integrate GIS into various projects and workflows.

• Provide training and technical support to end-users on GIS software, tools, and methodologies.

• Stay updated on emerging trends and technologies in GIS and recommend innovative solutions to enhance GIS capabilities.

• Liaise with external stakeholders and represent the organization in GIS-related forums and working groups.

• Contribute to the development of GIS policies, procedures, and documentation.

What Required Skills You'll Bring:

• A minimum of 18 years of experience in GIS design, mapping, and analysis.

• Expertise in GIS software and tools, particularly Esri ArcGIS suite (ArcMap, ArcGIS Pro, ArcGIS Online).

• Strong analytical and problem-solving skills, with the ability to interpret and visualize spatial data effectively.

• Excellent communication skills, both verbal and written in English, with the ability to convey technical concepts to non-technical stakeholders.

• Proven leadership abilities, with experience in leading GIS projects and teams.

• Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities simultaneously

• Knowledge of spatial data infrastructure (SDI) concepts and implementation is a plus.

• Experience working in sectors such as urban planning, environmental management, transportation, or utilities is advantageous.

What Desired Skills You'll Bring:

• Familiarity with web mapping technologies (e.g., Leaflet, Mapbox) and programming languages (e.g., Python, JavaScript) is desirable.

Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to .

About Us

Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.

Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.

For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.

Job Description:

Responsibilities

The primary responsibilities of a Subject Matter Expert is mentioned below, but not limited to:

• Conduct knowledge sharing sessions at a defined frequency along with the support of the trainer

• Ensuring the flow of project related information / updates within the project team and with the people concerned

• Build relationship/trust with agents so that they are comfortable approaching them for resolution of customer issues

• Monitor Ticket bins of all agents and monitor idle cases

• Handling elevation calls

• Check for the technical updates from DXC team and update agents on the same

• Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope

• Exercises independent judgment within defined parameters

• Develops expertise and practical knowledge of application within business environment.

• Provides help desk analysts with feedback on call maintenance, customer updates, troubleshooting steps

• Remain well versed in help desk policies, procedures, standards and documentation

• Complete follow-on actions as appropriate and invoke Escalation Procedures within defined time frames and as appropriate

• Protect confidential and sensitive information and materials while observing strict compliance to licensing, copyright and trademark legislation

• Is required to be an expert user of Microsoft Office

• Ability to work under tight deadlines and deliver business results

• Ability to coach L1 engineers to support their development needs and help them meet their goals

• Must possess Excellent Communication skills / high energy and confidence

• Excellent performance metrics viz. CSAT / DSAT / AHT / Service Recovery

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is availablehere .

Join us to apply for the Subject Matter Expert Engineer role at Ericsson .

About this opportunity:
We have an exciting opportunity for a Subject Matter Expert Team Leader to join our world-class team at Ericsson, contributing to the future of managed services delivery through the Ericsson Operations Engine.
Comfortable in a technology leadership role, you will be instrumental in improving network strategies that will positively impact customer experience.
This is a fantastic opportunity for a technical leader looking to make an impact on global technology standards and help shape future industry innovations.

What you will do:

• Deep understanding of LTE, VOLTE, 5G-NAS, and 5G-SA technologies.
• Propose methodologies for network parameters consistency audit, with high efficiency and accuracy.
• Set network strategy (mobility, traffic steering, spectrum efficiency) for optimal user experience and radio resource utilization.
• Propose trials to enhance network performance and user experience, with an average of 5 trials per month.
• High-level troubleshooting and analysis skills.
• Conduct Ookla deep analysis and provide recommendations to boost operator rankings.
• Respond to operator queries, proposals, and escalations.
• Perform capacity and quality analysis.
• Utilize crowdsource data analysis.
• Maintain high reporting standards.
• Lead the SMEs team efficiently.

The skills you bring:

• End-to-end knowledge is essential.
• Ericsson experience is highly preferred.
• MS TOP certification is a plus.

Why join Ericsson?

At Ericsson, you'll have an outstanding opportunity to use your skills and imagination to push boundaries and build innovative solutions. Join a diverse team of innovators committed to shaping the future of technology.

What happens once you apply?

Click here to learn about our typical hiring process.

We value diversity and inclusion, encouraging applicants from all backgrounds to apply. Ericsson is proud to be an Equal Opportunity Employer.

Primary location: Riyadh, Saudi Arabia

Req ID: 770011

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Subject Matter Expert (SME) to join one of our clients ' teams. If you're looking for an exciting opportunity to grow in an innovative environment, this could be the perfect fit for you.

NOTE : This is a one-year contract with relocation to Riyadh , relocation costs are covered by the client.

About The Role :

We are seeking experienced Subject Matter Experts (SMEs) to provide domain-specific guidance and support for project delivery. SMEs will play a key role in architecture reviews, offering specialized expertise in their area to ensure project success.

Key Responsibilities :

Provide expert guidance in assigned domains (Security, Infrastructure, Pega) to support project delivery.

Conduct architecture reviews and provide recommendations and guidance.

Offer insights and advice based on prior experience in large-scale transformation projects.

Provide additional expertise in Customs-related processes if applicable (advantageous but not mandatory).

Collaborate with project teams to ensure best practices and knowledge transfer.

Key Requirements :

Minimum 10 years of experience in the relevant domain (Security, Infrastructure, Pega).

Experience in large-scale transformation projects is highly desirable.

Prior experience in Customs or government-related projects is a plus.

Regional experience in the Middle East or KSA is advantageous.

Ability to work part-time for 1–2 months, potentially offline with minimal travel.

In a world of possibilities, pursue one with endless opportunities. Imagine Next!

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

Job Description:

Parsons is looking for an amazingly talented GIS Subject Matter Expert to join our team!

What You'll Be Doing:

• Serve as the primary subject matter expert for GIS within the Program, providing guidance and expertise on all GIS-related matters within the client side organization.

• Lead the development and implementation of GIS strategies, standards, and best practices to support organizational objectives.

• Design and manage geospatial databases, ensuring data integrity, accuracy, and accessibility.

• Conduct spatial analysis and modeling to support decision-making processes and solve complex spatial problems.

• Collaborate with cross-functional teams to integrate GIS into various projects and workflows.

• Provide training and technical support to end-users on GIS software, tools, and methodologies.

• Stay updated on emerging trends and technologies in GIS and recommend innovative solutions to enhance GIS capabilities.

• Liaise with external stakeholders and represent the organization in GIS-related forums and working groups.

• Contribute to the development of GIS policies, procedures, and documentation.

What Required Skills You'll Bring:

• A minimum of 18 years of experience in GIS design, mapping, and analysis.

• Expertise in GIS software and tools, particularly Esri ArcGIS suite (ArcMap, ArcGIS Pro, ArcGIS Online).

• Strong analytical and problem-solving skills, with the ability to interpret and visualize spatial data effectively.

• Excellent communication skills, both verbal and written in English, with the ability to convey technical concepts to non-technical stakeholders.

• Proven leadership abilities, with experience in leading GIS projects and teams.

• Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities simultaneously

• Knowledge of spatial data infrastructure (SDI) concepts and implementation is a plus.

• Experience working in sectors such as urban planning, environmental management, transportation, or utilities is advantageous.

What Desired Skills You'll Bring:

• Familiarity with web mapping technologies (e.g., Leaflet, Mapbox) and programming languages (e.g., Python, JavaScript) is desirable.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to

In a world of possibilities, pursue one with endless opportunities. Imagine Next!

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

Job Description:

Parsons is looking for an amazingly talented GIS Subject Matter Expert to join our team!

What You'll Be Doing:

• Serve as the primary subject matter expert for GIS within the Program, providing guidance and expertise on all GIS-related matters within the client side organization.

• Lead the development and implementation of GIS strategies, standards, and best practices to support organizational objectives.

• Design and manage geospatial databases, ensuring data integrity, accuracy, and accessibility.

• Conduct spatial analysis and modeling to support decision-making processes and solve complex spatial problems.

• Collaborate with cross-functional teams to integrate GIS into various projects and workflows.

• Provide training and technical support to end-users on GIS software, tools, and methodologies.

• Stay updated on emerging trends and technologies in GIS and recommend innovative solutions to enhance GIS capabilities.

• Liaise with external stakeholders and represent the organization in GIS-related forums and working groups.

• Contribute to the development of GIS policies, procedures, and documentation.

What Required Skills You'll Bring:

• A minimum of 18 years of experience in GIS design, mapping, and analysis.

• Expertise in GIS software and tools, particularly Esri ArcGIS suite (ArcMap, ArcGIS Pro, ArcGIS Online).

• Strong analytical and problem-solving skills, with the ability to interpret and visualize spatial data effectively.

• Excellent communication skills, both verbal and written in English, with the ability to convey technical concepts to non-technical stakeholders.

• Proven leadership abilities, with experience in leading GIS projects and teams.

• Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities simultaneously

• Knowledge of spatial data infrastructure (SDI) concepts and implementation is a plus.

• Experience working in sectors such as urban planning, environmental management, transportation, or utilities is advantageous.

What Desired Skills You'll Bring:

• Familiarity with web mapping technologies (e.g., Leaflet, Mapbox) and programming languages (e.g., Python, JavaScript) is desirable.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to .

About Us

Businesses are complex, and so are their workflows and challenges. Off-the-shelf AI solutions often fall short of meeting unique needs. At VisionX, we bridge this gap with deep AI expertise and an understanding of your processes, pain points, and goals. Since 2017, AI has been our core, enabling us to deliver tailored systems for businesses and customers. As innovation partners to world-leading brands and Fortune 1000 companies, we specialize in product strategy and custom application development, leveraging agile methods, accelerators, and pre-trained AI assets to fast-track your AI journey while creating Intellectual Property.

Recognized among Fast Company’s Top 10 Most Innovative Companies of 2020—alongside Microsoft and Snap Inc.—VisionX delivers cutting-edge solutions across industries. Our expertise spans computer vision, 3D modeling, AR, VR, decision sciences, and IoT, solving diverse challenges with precision and innovation. By aligning technology with your objectives, we deliver transformative solutions that drive growth.

Your Role:

As a DevOps Subject Matter Expert, you will play a critical role in driving the adoption and success of DevOps principles and practices within the organization. You will champion the cultural shift towards a collaborative and agile development environment, focusing on improving collaboration between development and operations teams, streamlining software delivery pipelines, and accelerating time-to-market. You will work closely with cross-functional teams to ensure process enhancements support broader business objectives while maintaining compliance with industry standards and regulations. You will be responsible for fostering a DevOps culture, integrating necessary tools and technologies, and establishing key performance indicators (KPIs) to track progress and measure the effectiveness of DevOps initiatives.

Requirements:

1. Bachelor’s degree in computer science, Software Engineering, or a related field.
2. 5+ years of experience in IT, with at least 3 years of hands-on experience with DevOps principles and practices.
3. Strong understanding of DevOps methodologies, tools, and technologies (e.g., CI/CD pipelines, containerization, orchestration, IaC).
4. Experience with cloud platforms (AWS, Azure, GCP) and cloud-native technologies is a significant plus.
5. Experience with scripting languages (e.g., Python, Bash, Groovy) and automation tools.
6. Excellent communication, collaboration, and interpersonal skills.
7. Strong analytical and problem-solving skills.
8. Experience with Agile development methodologies (e.g., Scrum, Kanban) is preferred.
9. Relevant certifications (e.g., AWS Certified DevOps Engineer, Azure DevOps Engineer) are a plus.

What You Need:

1. A strong passion for DevOps and a commitment to continuous learning and improvement.
2. A proactive and results-oriented approach to problem-solving and process optimization.
3. Excellent teamwork and collaboration skills.
4. A strong work ethic and the ability to work independently.
5. A commitment to staying current with the latest DevOps trends and technologies.

Why Choose Us

Our global network of industry experts and mentors helps shape your growth and future. We believe in delivering client value through our work. We build products that are not good or great, but outstanding.

You deliver! We will make your stay and journey with us worthwhile.

We are an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.

About Us

Businesses are complex, and so are their workflows and challenges. Off-the-shelf AI solutions often fall short of meeting unique needs. At VisionX, we bridge this gap with deep AI expertise and an understanding of your processes, pain points, and goals. Since 2017, AI has been our core, enabling us to deliver tailored systems for businesses and customers. As innovation partners to world-leading brands and Fortune 1000 companies, we specialize in product strategy and custom application development, leveraging agile methods, accelerators, and pre-trained AI assets to fast-track your AI journey while creating Intellectual Property.

Recognized among Fast Company’s Top 10 Most Innovative Companies of 2020—alongside Microsoft and Snap Inc.—VisionX delivers cutting-edge solutions across industries. Our expertise spans computer vision, 3D modeling, AR, VR, decision sciences, and IoT, solving diverse challenges with precision and innovation. By aligning technology with your objectives, we deliver transformative solutions that drive growth.

Your Role:

As a Cloud Subject Matter Expert (SME), you will play a critical role in driving the organization's cloud adoption strategy. You will lead the strategic shift towards cloud-based solutions, focusing on enhancing scalability, flexibility, and cost-effectiveness. This includes conducting thorough cloud readiness assessments, evaluating and recommending suitable hybrid cloud models, and ensuring the security and compliance of cloud deployments. You will utilize key performance indicators (KPIs) to identify bottlenecks, prioritize improvements, and implement best practices within the cloud environment. You will also act as a key advisor and mentor to other teams on cloud-related technologies and best practices.

Requirements:

1. Bachelor’s degree in computer science, Information Technology, or a related field.
2. 5+ years of experience in IT, with at least 3 years of hands-on experience with cloud computing platforms (AWS, Azure, GCP).
3. Strong understanding of cloud computing concepts (IaaS, PaaS, SaaS), architectures, and best practices.
4. Experience with cloud migration strategies and implementation.
5. Proficiency in cloud security best practices and compliance requirements (e.g., CIS Controls, ISO 27001).
6. Excellent analytical, problem-solving, and communication skills (both written and verbal).
7. Strong interpersonal and presentation skills.
8. Experience with scripting languages (e.g., Python, PowerShell) is a plus.
9. Relevant cloud certifications (e.g., AWS Certified Solutions Architect, Azure Certified Solutions Architect) are a plus.

What You Need:

1. A strong passion for cloud computing and a desire to stay current with the latest technologies and trends.
2. A proactive and results-oriented approach to problem-solving and continuous improvement.
3. Excellent teamwork and collaboration skills.
4. A strong work ethic and the ability to work independently.
5. A commitment to professional development and continuous learning.

Why Choose Us

Our global network of industry experts and mentors helps shape your growth and future. We believe in delivering client value through our work. We build products that are not good or great, but outstanding.

You deliver! We will make your stay and journey with us worthwhile.

We are an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.