14 Salon Management jobs in Saudi Arabia

Qiddiya Investment Company is seeking a strategic and results-driven Director of Retail Project Management to lead our ambitious retail initiatives within the groundbreaking Qiddiya development. In this leadership role, you will oversee the entire project lifecycle from conception through to implementation, ensuring that our retail offerings are delivered on time, within budget, and to the highest quality standards. You will be responsible for setting the vision and direction for project management functions related to retail, while also collaborating closely with internal and external stakeholders.

Key Responsibilities

• Define and implement the project management strategy for all retail initiatives aligned with Qiddiya's overall vision and objectives.
• Lead and manage a portfolio of retail projects, ensuring efficient resource allocation and project scheduling.
• Collaborate with senior leadership and various departments to establish project scopes, deliverables, and objectives.
• Establish and maintain strong relationships with key stakeholders, fostering collaboration and ensuring project alignment with business goals.
• Monitor project progress and performance, utilizing metrics and KPIs to inform decision-making and identify areas for improvement.
• Develop and implement risk management strategies to mitigate potential challenges throughout the project lifecycle.
• Ensure that all project documentation, reporting, and communication is maintained at high standards for transparency and accountability.
• Mentor and develop project management teams, promoting best practices and a culture of continuous improvement.
• Stay current with industry trends and best practices in project management to continuously enhance processes and methodologies.

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Job ID: 3044197 | Souq.com for E-Commerce LLC

Amazon is the largest e-commerce site in the Arab world. Every month, Amazon attracts more than 40 million visits to its catalogue of more than 8.5 million unique products in 35 different categories, including consumer electronics, household goods, fashion, watches, perfumes, toys, and baby products.

With more than 4,000 employees, We have offices and local operations in UAE, Egypt, Kingdom of Saudi Arabia, and leading Product and Engineering centers in Jordan and India, offering a unique opportunity to join the leading player in an ever growing and exciting industry.

Job Description:
"This role is currently an Individual contributor role"

We are looking for an experienced and entrepreneurial Senior, Vendor Manager with Project Management expertise to help create a best-in-class experience for Retail Categories.

Responsibilities include managing the full scope of the category and vendor portfolio, building and sustaining strategic relationships with key local and global manufacturers and suppliers, improving the end-to-end Amazon customer experience, and helping to shape the evolution of how customers shop online for these categories.
We are looking for a passionate customer and category advocate within Amazon, with proven analytical capabilities and project management skills, strong attention to detail, the ability to effectively prioritize and multi-task, and a proven record of driving category growth.

The ideal candidate is a self-starter with a passion for retail, high levels of flexibility and commitment, and ability to hire and develop a high-performing team.

Responsibilities:

Customer Focus
- Evaluates products and services to continually drive quality of customer experience.
- Aggregates and escalates industry trends; ensures team prioritizes customer obsession.
- Identifies opportunities to differentiate our customer experience from the competition.

Strategy
- Develops and implements action plans based on deep-dive analysis of product line metrics.
- Provides recommendation on business opportunities and long-term strategy for multiple sub-categories.

Vendor/Project Management
- Expands current vendor selection and secures new brand selection.
- Focuses on strategic holdout or challenging vendors to increase selection.
- Drives strategic negotiations to deliver top- and bottom-line category growth.
- Builds long-term relationships by creating value, opportunities for growth, customer acquisition, and brand-building for multiple vendors.
- Increases vendor participation through deep knowledge of program opportunities.

In-Stock Management
- Manage inventory availability and inventory health including: improved in-stock, inventory planning, vendor operational improvement (efficiency, fill rates, lead times), systematic forecasting, efficiency improvement with vendors and within the fulfillment centers.
- Drive tools and process improvements that affect purchasing and vendor management workflows.

Business Operations
- Dives deep into inputs and understands the downstream impact of changes to pricing, selection, and convenience for multiple subcategories.
- Owns the Retail P&L for multiple subcategories; develops plans that drive revenue and margin improvement for the business.
- Audits all elements of multiple subcategory businesses.
- Identifies areas that need vendor attention and directs team to address issues; acts as escalation point, helping team and vendor(s) resolve conflicts.
- Creates long-term category solutions that automate or simplify category processes.
- Works with internal technical, cross-category, and tech teams to drive multi-system process changes.

Team Development
- Holds team accountable for achieving business goals.
- Sets and articulates expectations around leadership behavior for team; models behavior that exemplifies the leadership principles.
- Effectively coaches and gives feedback to direct reports to help develop talent and support career development.
- Implements Amazon’s best recruiting practices and continuously raises the bar for hiring.

BASIC QUALIFICATIONS

- Experience with business analysis and P&L management
- Experience driving internal cross-team collaboration
- Experience using data to influence business decisions
- 5+ years of account management, project or program management or buying experience
- 7+ years of with Excel experience
- Bachelor's degree, or 7+ years of professional or military experience

PREFERRED QUALIFICATIONS

- Experience driving direction and alignment with cross-functional teams
- Experience driving productivity using Gen-AI

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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Job ID: for E-Commerce LLC

Amazon is the largest e-commerce site in the Arab world. Every month, Amazon attracts more than 40 million visits to its catalogue of more than 8.5 million unique products in 35 different categories, including consumer electronics, household goods, fashion, watches, perfumes, toys, and baby products.

With more than 4,000 employees, We have offices and local operations in UAE, Egypt, Kingdom of Saudi Arabia, and leading Product and Engineering centers in Jordan and India, offering a unique opportunity to join the leading player in an ever growing and exciting industry.

Job Description:
"This role is currently an Individual contributor role"

We are looking for an experienced and entrepreneurial Senior, Vendor Manager with Project Management expertise to help create a best-in-class experience for Retail Categories.

Responsibilities include managing the full scope of the category and vendor portfolio, building and sustaining strategic relationships with key local and global manufacturers and suppliers, improving the end-to-end Amazon customer experience, and helping to shape the evolution of how customers shop online for these categories.
We are looking for a passionate customer and category advocate within Amazon, with proven analytical capabilities and project management skills, strong attention to detail, the ability to effectively prioritize and multi-task, and a proven record of driving category growth.

The ideal candidate is a self-starter with a passion for retail, high levels of flexibility and commitment, and ability to hire and develop a high-performing team.

Responsibilities:

Customer Focus
- Evaluates products and services to continually drive quality of customer experience.
- Aggregates and escalates industry trends; ensures team prioritizes customer obsession.
- Identifies opportunities to differentiate our customer experience from the competition.

Strategy
- Develops and implements action plans based on deep-dive analysis of product line metrics.
- Provides recommendation on business opportunities and long-term strategy for multiple sub-categories.

Vendor/Project Management
- Expands current vendor selection and secures new brand selection.
- Focuses on strategic holdout or challenging vendors to increase selection.
- Drives strategic negotiations to deliver top- and bottom-line category growth.
- Builds long-term relationships by creating value, opportunities for growth, customer acquisition, and brand-building for multiple vendors.
- Increases vendor participation through deep knowledge of program opportunities.

In-Stock Management
- Manage inventory availability and inventory health including: improved in-stock, inventory planning, vendor operational improvement (efficiency, fill rates, lead times), systematic forecasting, efficiency improvement with vendors and within the fulfillment centers.
- Drive tools and process improvements that affect purchasing and vendor management workflows.

Business Operations
- Dives deep into inputs and understands the downstream impact of changes to pricing, selection, and convenience for multiple subcategories.
- Owns the Retail P&L for multiple subcategories; develops plans that drive revenue and margin improvement for the business.
- Audits all elements of multiple subcategory businesses.
- Identifies areas that need vendor attention and directs team to address issues; acts as escalation point, helping team and vendor(s) resolve conflicts.
- Creates long-term category solutions that automate or simplify category processes.
- Works with internal technical, cross-category, and tech teams to drive multi-system process changes.

Team Development
- Holds team accountable for achieving business goals.
- Sets and articulates expectations around leadership behavior for team; models behavior that exemplifies the leadership principles.
- Effectively coaches and gives feedback to direct reports to help develop talent and support career development.
- Implements Amazon's best recruiting practices and continuously raises the bar for hiring.

BASIC QUALIFICATIONS

- Experience with business analysis and P&L management
- Experience driving internal cross-team collaboration
- Experience using data to influence business decisions
- 5+ years of account management, project or program management or buying experience
- 7+ years of with Excel experience
- Bachelor's degree, or 7+ years of professional or military experience

PREFERRED QUALIFICATIONS

- Experience driving direction and alignment with cross-functional teams
- Experience driving productivity using Gen-AI

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Overview:

The Senior Director – Technical Services is responsible for the operational readiness of FM & Technical services for Asset Management assets. This includes facilities management (FM) strategy, FM service design, FM Technology Strategy, FM phased mobilization, FM ramp up/ interim services through to the ongoing FM operations of the estate serving the master community visitors, occupiers and asset operators. They will act as an anchor or central point of advice, strategy, policy and integration for all asset operators with the Estate to ensure Qiddiya City is a world class city with smart, consistent, effective and experience-oriented services across all asset classes.

Responsibilities:

- Assist in developing and implementing the Asset Management Facilities Management Framework in Qiddiya

- Develop a Facility Management (FM) Strategy for Qiddiya Asset Management which is aligned across all asset types, seeking input from asset owners, Qiddiya subject matter experts and external consultants as required.

- Develop an FM Technology Strategy for Qiddiya Asset Management which is aligned across all asset types, seeking input from asset owners, Qiddiya ERP subject matter experts and ERP and CMMS/ IWMS external consultants as required.

- Create Qiddiya Asset Management operational policies and standards which all asset owners and operators will follow.

- Develop a Facilities ESG Strategy for Qiddiya Asset Management which is aligned with the Qiddiya City approved ESG commitments.

- Lead FM Operability Reviews for all retained assets supported by asset owners, Qiddiya subject matter experts and external consultants as required.

- Lead the Facility Management function for asset operational readiness including asset handover, testing & commissioning and certification.

- Lead the procurement & management of technical and specialized service providers for Facility Management and property management in a variety of asset classes.

- Create a Qiddiya Estates Management Function seeking input from asset owners, Qiddiya subject matter experts and external consultants as required.

- Lead the implementation and mobilization of the asset management strategy, FM strategy, FM technology strategy, Facilities ESG Strategy and Asset Management FM operations.

- Assist in developing and implementing the Facilities Management Asset Management Framework for hospitality assets in Qiddiya including input into the setting, monitoring and periodically refining a Hospitality Asset Management Strategy (“HAMS”).

- Have input into and implement Qiddiya Asset Management operational policies, standards and KPI’s for hospitality assets.

- Manage the negotiation and execution of all technical services agreements (“TSA”) in conjunction with the Asset Manager, Qiddiya Strategy and Development teams.

- Lead operational readiness for the first hospitality assets scheduled for Q4 2026 completion

- Manage the FM functions of asset handover, onboarding of all hotel operators and the pre-opening activities, budgets, business plans etc. for all hotel assets in conjunction with the Qiddiya Development team.

- Develop strategic relationships with all hotel operators and service providers counterparts.

- In conjunction with the Asset Management team, develop and implement a Hospitality ESG Strategy for Qiddiya Asset Management which is aligned with the Qiddiya City approved ESG commitments.

- Other tasks as required

Qualifications:

- Degree educated within the fields of Real Estate, Business, Facilities Management or Hospitality Management.

Years of Experience :

- 20+ years of Facilities Management experience

- 10+ years in a leadership position.

- 10+ years of hospitality experience with pre-opening & operations experience

- International experience including prior experience within MENA (preferred)

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Senior Director - Asset Management Retail - 20005456 (CDU4) Senior Director - Asset Management Retail - 20005456 (CDU4)

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Qiddiya is Saudi Arabia's flagship destination for entertainment, sports, and culture — a cornerstone of Vision 2030 located just outside Riyadh. Spanning over 360 km², it will feature world-class attractions including a Formula 1-grade racetrack, theme parks, major sports venues, and performance spaces. More than a destination, Qiddiya is a catalyst for economic diversification, job creation, and a new way of life. With construction progressing rapidly, we're looking for driven professionals ready to help shape one of the world's most ambitious developments. Every role here has real impact — from planning and design to delivery and operations. If you're motivated by large-scale challenges and lasting legacy, there's a place for you at Qiddiya.

General Summary

As part of its development of Qiddiya City, Qiddiya Investment Company ("QIC") will be developing residential communities, retail destinations, office precincts, hospitality & F&B offerings, entertainment venues, staff accommodation, educational, medical, sports & cultural arenas & stadiums (F1, tennis, golf, equestrian, motor sports, aquatics etc.), theme parks and e-gaming concepts in standalone or mixed-use environments.

The Senior Director - Asset Management - Retail will lead a team and collaborate with other internal and external professionals to optimize the performance of the assets, minimizing risk with the QIC corporate framework and Qiddiya City objectives. The immediate focus will be the retail assets coming to market by 2030.

The Retail portfolio encompasses assets under Asset Management's remit inclusive but not limited to retail, leisure, entertainment and F&B. The portfolio will grow substantially over the next five years. By 2030 it is planned to be : 80,000sqm. By 2035 it is envisaged that the retail portfolio be : 380,000sqm - inclusive of major openings in 2032 of 68,000sqm, 2033 of 51,000sqm, and 2035 of 157,000sqm.

Essential Duties And Responsibilities

Assist in developing and implementing the Asset Management Framework for Retail assets in Qiddiya including setting, monitoring and periodically refining a Retail Asset Management Strategy (RAMS) that delivers on financial performance metrics and drives operational efficiencies for long term sustainable growth. Incorporating but not limited to targets on NOI/EBITDA, Operating Margin, IRR, CAPEX, ESG and Customer Experience, Customer Satisfaction, and NPS scores.

Assist in designing the Retail Asset Management team structure and implement hiring and onboarding in accordance with the RAMS.

Have input into and implement Qiddiya Asset Management Retail specific operational policies, standards and KPI's for Retail assets.

Support and assist with the negotiation, execution, and management of all leases, contracts, service agreements in conjunction with the Qiddiya Strategy and Development teams across the RAM portfolio. Ensuring a delivery of agreed occupancy levels by 12 months post opening.

Ensure the Retail Asset Management department is adequately resourced to accept handover and management of all assets upon completion, with defined budgets, processes, and risk controls in place.

Lead pre-opening activities. Manage the asset handover, onboarding of all operators/tenants and the pre-opening activities, and develop asset-specific business plans, including capex and opex budgets. etc. for all Retail assets in conjunction with the Qiddiya Development team.

Develop strategic relationships with all operators, tenants and service providers, to achieve annual tenant satisfaction scores in line with agreed Qiddiya scores or higher.

In collaboration and conjunction with the Asset Management - Facility Management team, Design and develop and implement the Retail ESG Strategy for Qiddiya Asset Management which is aligned with the Qiddiya City approved ESG commitments.

Oversee all Retail asset and portfolio reporting to the Snr Exec Director Retail to:

• Continually monitor and analyze asset and portfolio performance and risk across all target KPI's with accurate, and compliant reports monthly, quarterly, and annually
• Develop and implement strategic responses to performance to ensure targets are consistently and reliably met or exceeded and continually review for optimal performance outcomes. Develop strategic responses to any negative deviations from KPIs and escalate proposals to the Snr Exec Director Retail - Asset Management
• Analyzing asset operations, business plans, capital investments, sales & marketing plans and strategic alternatives. Including but not limited to: Operating Margin, NOI growth, IRR, CAPEX, operational efficiency targets, occupancy, tenant fit out & onboarding, ESG performance etc
• Formulating and making recommendations to the Senior ED Retail and required stakeholders for short and long-term strategic asset plans
• Research and remain close to all markets affecting the Retail and specifically the markets in which the assets are situated, including supply and demand changes and trends
• Analyze retail sector market trends, customer preferences, tenant demand and supply factors, and integrate findings into portfolio strategies
• Examine and monitor the operating performance of the assets to ensure the return on investment in each asset is maximized
• Meet with operator / tenant executive teams to review monthly & quarterly operating performance, annual business plans and longer-term strategic plans
• Lead quarterly operator/tenant business plan reviews and annual portfolio strategic reviews
• Proactively identify and resolve ownership issues to maintain the integrity of the assets
• Ensure the effective deployment of capital by working with the operator / tenant teams and third-party technical services consultants to execute and monitor each asset's short and long-term capital plans. Ensure major capex projects are delivered on time and within budget, with robust ROI justification exceeding target IRR on each project
• Prepare investment summaries & make recommendations for major CAPEX expenditures
• Identify value-enhancement opportunities through repositioning, redevelopment, or strategic partnerships. Develop strategies to implement with associated ROI, commercial and strategic outcomes
• Monitor and analyze return on investment for the assets as well as profit improving projects, either implemented or proposed
• Provide input to monthly, quarterly and annual internal reports to the Executive Committee for all assets in the Retail portfolio
  
  

Engage and collaborate with other Asset Class leads to optimize overall Qiddiya customer experience, extract operating initiatives and synergies and asset performance including event management, security, transportation, marketing and communications, packages and pricing etc.

Participate in Qiddiya's ESG reviews and sustainability forums to ensure sector alignment with Vision 2030 and QIC corporate sustainability goals.

Other tasks as required, as assigned with clear targets and deadlines agreed with the line manager.

Requirements

Qualifications

Degree educated within the fields of Real Estate, Business, or related field

Asset pre-opening and operations experience

Relevant Retail certifications and industry memberships/affiliations

15+ years of real estate Asset Management focused on Retail assets

8+ years in a leadership position

Seniority level

• Seniority level Director

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries IT Services and IT Consulting

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Senior Director - Asset Management - CDU5 - 20005479 Senior Director - Asset Management (COR722) 20005457 Senior Director - Asset Management Technical Services (COR723) Senior Director- Asset IT Operations (CORS 222) Director - Asset Management Finance, Reporting & Accounts - 20005481 CDU5 Consulting, Asset Management - Senior Manager (Dubai / Riyadh) Manager – Facilities Management (Operations, Asset Coding & CAFM Support) Consulting, Asset Management - Senior Manager (Dubai / Riyadh)

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Overview:

The Senior Director – Technical Services is responsible for the operational readiness of FM & Technical services for Asset Management assets. This includes facilities management (FM) strategy, FM service design, FM Technology Strategy, FM phased mobilization, FM ramp up/ interim services through to the ongoing FM operations of the estate serving the master community visitors, occupiers and asset operators. They will act as an anchor or central point of advice, strategy, policy and integration for all asset operators with the Estate to ensure Qiddiya City is a world class city with smart, consistent, effective and experience-oriented services across all asset classes.

Responsibilities:

- Assist in developing and implementing the Asset Management Facilities Management Framework in Qiddiya

- Develop a Facility Management (FM) Strategy for Qiddiya Asset Management which is aligned across all asset types, seeking input from asset owners, Qiddiya subject matter experts and external consultants as required.

- Develop an FM Technology Strategy for Qiddiya Asset Management which is aligned across all asset types, seeking input from asset owners, Qiddiya ERP subject matter experts and ERP and CMMS/ IWMS external consultants as required.

- Create Qiddiya Asset Management operational policies and standards which all asset owners and operators will follow.

- Develop a Facilities ESG Strategy for Qiddiya Asset Management which is aligned with the Qiddiya City approved ESG commitments.

- Lead FM Operability Reviews for all retained assets supported by asset owners, Qiddiya subject matter experts and external consultants as required.

- Lead the Facility Management function for asset operational readiness including asset handover, testing & commissioning and certification.

- Lead the procurement & management of technical and specialized service providers for Facility Management and property management in a variety of asset classes.

- Create a Qiddiya Estates Management Function seeking input from asset owners, Qiddiya subject matter experts and external consultants as required.

- Lead the implementation and mobilization of the asset management strategy, FM strategy, FM technology strategy, Facilities ESG Strategy and Asset Management FM operations.

- Assist in developing and implementing the Facilities Management Asset Management Framework for hospitality assets in Qiddiya including input into the setting, monitoring and periodically refining a Hospitality Asset Management Strategy (“HAMS”).

- Have input into and implement Qiddiya Asset Management operational policies, standards and KPI’s for hospitality assets.

- Manage the negotiation and execution of all technical services agreements (“TSA”) in conjunction with the Asset Manager, Qiddiya Strategy and Development teams.

- Lead operational readiness for the first hospitality assets scheduled for Q4 2026 completion

- Manage the FM functions of asset handover, onboarding of all hotel operators and the pre-opening activities, budgets, business plans etc. for all hotel assets in conjunction with the Qiddiya Development team.

- Develop strategic relationships with all hotel operators and service providers counterparts.

- In conjunction with the Asset Management team, develop and implement a Hospitality ESG Strategy for Qiddiya Asset Management which is aligned with the Qiddiya City approved ESG commitments.

- Other tasks as required

Qualifications:

- Degree educated within the fields of Real Estate, Business, Facilities Management or Hospitality Management.

Years of Experience :

- 20+ years of Facilities Management experience

- 10+ years in a leadership position.

- 10+ years of hospitality experience with pre-opening & operations experience

- International experience including prior experience within MENA (preferred)

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An exciting beauty destination, offering a unique and artistically led take on the traditional beautifying experience is coming to Saudi Arabia. As a haven for all things whimsically creative, original and helplessly cool, our brand is well known for its innovation in nail art creations, progressive hair trends and customised design – all set against a vibrant backdrop of carefully curated pop-art and fashion displays. Having won many awards in the industry, our brand has continued to push boundaries in both the beauty and arts industries, we are looking forward to bringing the latest and greatest in top-of-line grooming services to Saudi Arabia.

Objective:

To oversee all aspects of the salon operations and implement strategies to achieve performance targets.

Key responsibilities:

•Prepare, implement and update business and marketing plans

•Manage the financial budget, control costs and prepare revenue and expense reports for owners/board of directors

•Ensure the salon’s operating procedures and policies manuals are implemented and updated as required

•Supervise daily salon operations and liaise with department heads to ensure cleanliness, maintenance and service standards are upheld

•Assist in the development and updating of the salon menu

•Manage client feedback

•Reference and abide by the Salon’s Standard Operating Procedures, Policies & Forms Manuals

General requirements:

•Hospitality or Salon Management qualification an advantage

•Business administration qualification an advantage

Minimum work experience required:

•Three (3) years salon management or hospitality management experience in an international standard salon/enterprise/hotel

•Public relations and marketing

•Customer service

Technical skills required:

•Computer literate (mid-advanced level)

•Business writing

Language(s) required:

•(Other)

Personality traits:

•Articulate verbal and written communication

•Self-motivated

•Sales oriented

•Professional presentation

Other specifications required or preferred:

•Willing to work shift hours including nights and weekends

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries Retail

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Full Time Spa Manager for a 5 Star Hotel Spa in Saudi Arabia . Full Time Salon Manager for a Hair Salon in Saudi Arabia . Full Time Spa Manager for a Day Spa in Saudi Arabia . Full Time Spa Manager for a Day Spa in Saudi Arabia . Store Manager - Sports | Saudi Only - Riyadh

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**Salon Management**

Minimum 2 years of experience working in a premium clinic, salon, spa or beauty industry.

Experienced in managing large teams of 15+ people.

Ensure all company licenses and teamwork permits and in place and available in the studio.

In charge for keeping comprehensive records of all documents and supporting any audits by DM, DED, DHA, MOL showing correct paperwork taking note any issues they raise.

Ensure maintenance contracts and insurance is in place and active and perform renewal upon expiry.

Manage any Government inspections.

Identify any store maintenance & upkeep issues and liaise with maintenance team & 3rd parties accordingly.

Ensure mall work permits are in place for any maintenance & upkeep in the store.

Ensure high standard of salon cleanliness and upkeep throughout the day.

Ensure that all opening and closing procedures are being followed by front of house and floor assistants.

Ensure retail area is always fully stocked.

Communicate to management all occurrences involving staff or guests in the that require attention.

Assist in all areas of operation as requested by management.

Handle highly confidential, sensitive and/or critical information, files, records, and reports.

Managing inventory and retail stock. Raise request when stock level is low. And ensure no professional product wastage.

Ensure stock count is done by floor assistants on weekly basis. Review stock count and raise order for low stock items.

**Front of House**

Welcome customers and manage their journey.

Check customers in and out and collect customer payments.

To perform daily reconciliation of financials.

Host customers and constantly find ways to surprise and delight them.

To daily read the appointment schedule and customer profiles and add notes as required.

To take full responsibility in managing and optimizing the schedule for the studio.

Managing customer profiles, ensure they are comprehensive and constantly populate their profiles with customer notes and data.

Handling customer complaints with empathy and courtesy and rectify accordingly.

Detail to guests what to expect during their experience and provide them with reading material (menu, styles, images).

To follow up with guests who are running late for appointments.

Provide & assist guests to fully complete Consultation forms.

Describe & give information relating to our services & products using the correct verbiage.

Recommend and educate clients on retail products to best suit their needs.

To be fully aware of and to where possible take action or expedite all guest comments or concerns.

Communicate to management any and all occurrences involving staff or guests in the that require attention.

Assist in all areas of operation as requested by management.

Handle highly confidential, sensitive and/or critical information, files, records and reports.

Support artists in managing their schedule requirements.

Follow up with customers as required.

In charge for keeping comprehensive records of all documents and supporting any audits by DM, DED, DHA, MOL showing correct paperwork taking note any issues they raise.

**Customer Relationship Management**

Ensure customer journey is followed by all team members.

Manage client relationship and complaint resolution.

Support front desk or step in as and when required.

Constantly find ways to surprise and delight clients.

Ensure all client appointments are confirmed for the next day.

To daily read the appointment schedule and customer profiles and add notes as required.

Managing customer profiles, ensure they are comprehensive and constantly populate their profiles with customer notes and data.

Handling customer complaints with empathy and courtesy and rectify accordingly.

Detail to guests what to expect during their experience and provide them with reading material (menu, styles, images).

Provide & assist guests to fully complete Consultation forms.

To be fully aware of and to where possible act or expedite all guest comments or concerns.

Follow up with customers as required.

Decide on customer refunds. Maintaining our motto around satisfaction-guarantee.

Approving crediting customer accounts for refunds.

Manage and encourage client feedback for online reputation.

**Sales & Revenue**

Monitor and manage store sales (product & services) and share reporting.

Work closely with call center and the reception team to ensure all gaps are filled to ensure maximum revenue.

Support in developing and continuously improving sales script and customer journey.

Coach the team to convert all enquiries into an appointment.

Coach the team to upsell and cross-sell treatments.

Gain strong knowledge about treatments, products and FAQs.

Promote and launch any programs, promotions and/or discounts available across stores.

Manage petty cash.

Manage front of house and back of house team members

Develop and publish team work schedules.

Ensure accurate daily cash up and manage any c

Full Time Salon Manager for a Hair Salon in Saudi Arabia

Join to apply for the Full Time Salon Manager for a Hair Salon in Saudi Arabia role at Spa Staff.com .

Experience Required: Over 2 years

Salary: Negotiable based on skills and experience

Location: Riyadh, SA

Required Skills: Hair Stylist, Management, Marketing

Start Date: Immediately

Job Details

We are looking for a hair salon manager responsible for daily operations, including dealing with suppliers, supervising staff, scheduling shifts and appointments, promoting services, and maintaining records of expenses and revenues.

Additional Information

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Management and Manufacturing
• Industry: Wellness and Fitness Services

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