35 Sales Banking jobs in Saudi Arabia

Software Sales Manager (Banking)

Riyadh, Riyadh Newgen Software

Posted 6 days ago

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Job Description

Position: - Sales Manager -Banking and Financial Services.

Nature of work: - The individual is responsible for managing business with banks and financial institutions in the KSA region.

Qualification and Experience: -

  • MBA and/ or engineer with specialization in marketing from an institute of repute.
  • 6-8 years of software solutions sales experience in BFS vertical handling KSA customers and should be based out of Saudi Arabia.

Skill Set Required: -

  • Strong track record of selling high value-based software solutions.
  • Good understanding of BFS software solutions.
  • Proven track record of consistent high performance and new business acquisition
  • Ability to forecast future sales trends and devise future sales strategies for the same.
  • Strong account management and business acumen.
  • Having excellent relationships at CXO level of Banks/Non-Banking Financial institutions.

Key Responsibilities

  • Revenue Generation from New Accounts
  • Participate in Business Plan and execute the strategy to expand customer base in BFS vertical in KSA
  • Constantly Qualify and build new opportunities / prospects
  • Accurately forecast and execute Booking,Billing and Collection figures
  • Positioning of Company’s products and solutions
  • Building and maintaining healthy business relations with major customers, ensuring maximum customer satisfaction.
  • Responsible for creating a compelling value proposition in BFS segment.
  • Competition Analysis by keeping abreast of Market Trends achieving market share metrics.

Reporting to : Vice President -Sales (Middle East)

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Sales and Business Development
  • Industries Software Development and Information Services

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Relationship Manager

Riyadh, Riyadh Lendo Inc.

Posted 11 days ago

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Job Description

At Lendo, we are a fast-growing FinTech company on a mission to transform the financial landscape in Saudi Arabia. Through our innovative digital lending platform, we empower businesses by offering fast, secure, and transparent access to finance. As we continue to grow, we are seeking a talented Relationship Manager to join our team and play a pivotal role in building and nurturing client relationships. If you’re passionate about client engagement, business development, and providing tailored financial solutions in a dynamic environment, we’d love to hear from you.


Key Responsibilities:

Client Relationship Management:

  1. Maintain a deep knowledge of Lendo’s products and services, staying updated on new offerings and industry trends.
  2. Build and sustain strong relationships with prospective and existing clients, becoming their go-to resource for financial solutions.
  3. Conduct regular site visits and e-meetings with clients to maintain engagement and support.

Business Development:

  1. Research and pursue new business opportunities to expand Lendo's client portfolio.
  2. Identify and evaluate potential clients to assess compatibility with Lendo’s products and services.
  3. Upsell and cross-sell relevant products and services, enhancing value for clients while contributing to revenue targets.

Client Needs Assessment & Solution Provision:

  1. Identify and understand clients' needs, goals, and challenges, recommending tailored solutions to address these.
  2. Provide clients with in-depth product and service consultations, guiding them through the decision-making process.
  3. Ensure client satisfaction by delivering a seamless onboarding experience and ongoing support.

Sales & Revenue Generation:

  1. Meet and exceed sales and revenue targets by actively managing client accounts and leveraging opportunities for growth.
  2. Track and report on client engagement and revenue performance, providing insights to the sales team.

Problem Resolution & Client Satisfaction:

  1. Address client concerns, issues, and complaints with efficiency and professionalism, ensuring timely resolution to maintain high levels of satisfaction.
  2. Foster long-term loyalty and trust with clients by providing consistent, reliable support.


Qualifications:

  1. Proven experience as a Relationship Manager or similar role in financial services, FinTech, or a related industry, with 2 to 5 years of relevant experience.
  2. Strong understanding of financial products and services, with the ability to learn and adapt to new solutions quickly.
  3. Excellent communication and interpersonal skills, with a strong focus on client engagement and satisfaction.
  4. Ability to manage multiple accounts and prioritize workload effectively.
  5. Analytical mindset with a proactive approach to identifying and solving client issues.
  6. Goal-oriented, with a track record of meeting or exceeding revenue targets.
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Relationship Manager | CR.

Riyadh, Riyadh Riyad Bank

Posted today

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Job Description

To build, manage and maintain relationships with affluent banking customers, through selling and cross-selling products and services, as well as providing solutions based on client needs with the objective of achieving sales targets, while ensuring that credit quality is maintained.

Areas Of Responsibility:

  • Acquires new relationships in line with the Affluent Banking strategy as well as broaden existing relationships through achieving a greater share of the wallet and higher cross sell ratios.
  • Provides highest levels of customer service to new and existing Affluent Banking customers in the region and act as the “one-point of contact” to fulfil all needs of Affluent Banking.
  • Conducts regular visits to Affluent Banking customers in line with Affluent Banking strategy and act as the main point of contact for servicing the customer, providing information, answering inquiries and resolving issues.
  • Solicits client feedback on value proposition and for new product ideas and ensure communication of customer feedback to segment management team.
  • Leverages insights and data on customer needs and behavior in order to build deep customer relationships.
  • Achieves sales and revenue targets for existing and new customers and also ensure customer profitability targets are met.
  • Provides support to ensure that high credit quality is maintained at all times within the Affluent Banking credit portfolio.

Minimum Qualifications:

  • Bachelor’s degree in Business with preferably a specialization in Finance or Accounting.
  • 3-5 years relevant experience in the banking sector.
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Accounting/Auditing, Management, and Public Relations
  • Industries Financial Services, Investment Banking, and Banking

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Senior Account Executive - Enterprise and Public Sector Account Executive/Senior Account Executive (MENA) Assistant Relationship Manager, Corporate Banking (Saudi National Preferred)

Riyadh, Riyadh, Saudi Arabia 57 minutes ago

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Employee Relationship Manager

Riyadh, Riyadh CD Horizon Arabia Company Ltd

Posted 4 days ago

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Job Description

The Employee Relationship Manager plays a crucial role in fostering a positive work environment and ensuring effective communication between employees and management. This position is responsible for managing employee relations, addressing workplace issues, and promoting a culture of engagement and collaboration. The ideal candidate will have a strong background in human resources, excellent interpersonal skills, and a passion for enhancing employee satisfaction.

Responsibilities:

  1. Maintain and ensure Saudization compliance within the organization.
  2. Maintain records and ensure timely renewal of IQAMA and QIWA contracts with employees.
  3. Ensure all expatriate employees have valid VISA, IQAMA, and work permits.
  4. Manage government portal activities and update records in line with labor laws.
  5. Coordinate with insurance companies, police stations, labor offices, etc., for any workplace incidents.
  6. Coordinate with government authorities and the office for legal and employee-related issues.
  7. Coordinate with payroll to ensure compliance with GOSI, HRDF, and wage protection systems.
  8. Manage and handle HR-related client audits.
  9. Maintain records of government transactions and audits, ensuring compliance with labor laws.
  10. Monitor and renew compliance with the Saudi Council of Engineers and other relevant trades.
  11. Manage employee probation extensions, warning letters, PIP, and termination cases in line with company policies and Saudi Labor Laws.
  12. Perform other tasks and ad hoc duties as assigned by management.

Preferred Candidate:

  1. Strong interpersonal and communication skills.
  2. Proven experience in employee relations or human resources.
  3. Ability to handle sensitive situations with discretion and professionalism.
  4. Excellent problem-solving and conflict-resolution skills.
  5. Proficient in HR software and Microsoft Office Suite.
  6. Strong organizational skills and attention to detail.
  7. Ability to work independently and as part of a team.
  8. Knowledge of labor laws and regulations.
  9. Demonstrated ability to foster a positive work environment.
  10. Willingness to adapt to changing organizational needs.

Skills

  • Strong understanding of employee relations principles.
  • Excellent verbal and written communication skills.
  • Proficiency in conflict resolution and negotiation.
  • Ability to analyze employee feedback and data.
  • Experience with HR management systems.
  • Knowledge of labor laws and compliance issues.
  • Strong organizational and project management skills.
  • Ability to build relationships across all levels of the organization.
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Customer Relationship Manager

Riyadh, Riyadh Best Companies Group FZ LLC

Posted 11 days ago

Job Viewed

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Job Description

Role Summary :

The Customer Relationship Manager (CRM) at Great Place to Work Middle East is responsible for developing, managing, and expanding strategic relationships with private and public sector clients in KSA. The role is pivotal in driving revenue growth, delivering a world-class client experience, and positioning GPTW as a long-term culture transformation partner. The CRM acts as a trusted advisor—guiding clients from initial engagement through to service delivery, certification, recognition, and ongoing renewal while ensuring alignment between client goals and GPTW’s solutions.

This is a client-facing role that requires a unique combination of consultative sales, relationship management, industry expertise, and project coordination skills.

Key Responsibilities :

Sales & Business Development

  • Proactively promote and sell the full suite of Great Place to Work offerings : Certification, Culture Assessments, Advisory Services, Employer Branding Packages, and Recognition Programs.
  • Conduct discovery sessions, tailored product demonstrations, proposal walkthroughs, and solution consultations to identify client needs and position GPTW as the ideal partner.
  • Prepare and deliver compelling commercial proposals, pricing options, and strategic engagement plans in alignment with client goals.
  • Identify, qualify, and manage sales opportunities across all customer lifecycle stages, from lead generation to contract closure.

Client Relationship Management

  • Build and maintain long-term, consultative relationships with senior HR leaders, C-suite executives, and key influencers.
  • Serve as the main liaison for clients post-contract, coordinating with internal teams to ensure seamless onboarding, project setup, and execution.
  • Maintain consistent client communication via calls, emails, and in-person or virtual meetings to monitor satisfaction and business impact.
  • Account Strategy & Growth

  • Manage a diverse portfolio of client accounts across sectors and geographies with a focus on retention, growth, and service renewal.
  • Develop strategic account plans for high-value clients, identifying opportunities to expand engagement through cross-sell and upsell of GPTW services.
  • Track and analyze client health scores, culture audit outcomes, and program effectiveness to present value-driven results.
  • Operational Excellence

  • Use Zoho CRM to maintain accurate and updated records on lead progress, client interactions, service milestones, contract renewals, and feedback.
  • Collaborate with the advisory, research, certification, and marketing teams to deliver tailored solutions, insightful culture reports, and impactful branding assets.
  • Ensure timely follow-up on Emprising setup, survey deployment, certification timelines, and recognition deliverables.
  • Client Success & Advocacy

  • Conduct periodic check-ins and Client Success Reviews (CSRs) to evaluate progress, review survey insights, and identify new value opportunities.
  • Support clients in leveraging their Certification or List placement for PR, employer branding, internal engagement, and awards submissions.
  • Foster client advocacy by inviting top clients to participate in case studies, testimonials, webinars, and GPTW community events.
  • Market Engagement & Industry Insight

  • Represent GPTW ME at HR events, regional forums, expos, and thought leadership webinars to enhance brand visibility and industry reputation.
  • Stay informed on evolving HR trends, national workforce programs, labor policies, and competitor strategies to strengthen client advisory and market positioning.
  • Performance Reporting & Forecasting

  • Provide accurate and timely sales forecasts, pipeline activity reports, and client updates for internal planning and review.
  • Monitor contract renewals and initiate early engagement strategies to ensure a seamless retention process and long-term value demonstration.
  • Lead post-project feedback loops, client satisfaction surveys, and corrective action planning where service gaps are identified.
  • Requirements

    Qualifications & Experience :

  • Bachelor's degree in Business Administration, HR, Marketing, or a related field (MBA is a plus).
  • Minimum 5 years of experience in B2B account management, client services, or consultative sales, ideally in HR, SaaS, or research-based organizations.
  • Proven track record of meeting revenue targets and managing key accounts across diverse markets and industries.
  • Experience with CRM tools and data-driven sales tracking.
  • Knowledge of workplace culture trends in KSA and familiarity with the government and private sectors is an advantage.
  • Key Skills & Competencies :

  • Strong communication, negotiation, and presentation skills.
  • High emotional intelligence and relationship-building capabilities.
  • Analytical thinking and consultative approach to selling and client servicing.
  • Multitasking, organization, and attention to detail in managing projects and deadlines.
  • Strategic mindset with client-first orientation.
  • Fluency in English required; Arabic is highly preferred.
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    Client Relationship Manager

    Riyadh, Riyadh Northern Trust

    Posted 11 days ago

    Job Viewed

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    Job Description

    About Northern Trust

    Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

    About Northern Trust

    Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

    Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

    Role/Department

    Responsible for service and delivery to one or multiple clients within their area of specialization (Custody, Fund Accounting, Transfer Agency or Middle Office Outsourcing) by facilitating efforts of their team and other internal stakeholders, coordinating resources to ensure timely delivery of reports/information and issue-resolution and effectively communicating client concerns/needs to partners

    The Key Responsibilities Of The Role Include

    The successful candidate will benefit from having :

    • Main operational contact for client enquiries liaising with the appropriate internal partners
    • Proactive monitoring of client deliverables
    • Identifying revenue generating/cost reducing client operational efficiencies
    • Leads client service reviews
    • Administration of client accounts
    • Maintenance and adherence of Service Level Descriptions
    • Project management of restructure and transition activity
    • Communication of any changes to the client relationship to the relevant internal partners
    • Proactively work with the client and internal partners to automate manual processes and minimise risk
    • Identifies and addresses service issues, ensuring timely escalation
    • Completes AML & Periodic reviews.
    • Reviews P&L for assigned clients.
    • Identifies and follows up on Cross Sell opportunities.
    • Support the Sales team where applicable/required with new prospects.
    • Manage the onboarding process, including a) engagement with NT Legal team to draft/negotiate contractual terms with clients and b) agreeing commercial terms with the client/working with Finance to ensure the terms are correctly translated onto the fee billing platform.
    • Work with the client on their development and change agenda, working closely with the NT Client Change Team to delivery appropriately.

    The Successful Candidate Will Benefit From Having

    • Proven proactive client service experience, with the ability to build strong relationships through trust, credible knowledge and delivery of solutions and responsiveness
    • Analytical/problem solving through organization and time management
    • Ability to build strong internal and external network to assist in the timely resolution of client enquiries/issues
    • Initiative to independently accomplish tasks and make decisions
    • Manage multiple priorities considering client impact, timeframe complexity and risk
    • Ability to represent Northern Trust in external meetings and the client in internal meetings

    Working With Us

    As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

    Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

    We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

    Reasonable accommodation

    Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at

    We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

    Apply today and talk to us about your flexible working requirements and together we can achieve greater.

    Seniority level
    • Seniority level Entry level
    Employment type
    • Employment type Full-time
    Job function
    • Job function Sales and Business Development

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    Customer Relationship Manager

    Riyadh, Riyadh Great Place To Work UK

    Posted 11 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    Riyadh, Saudi Arabia | Posted on 07/22/2025

    Great Place To Work is the global authority on workplace culture. Our mission is to help every place become a Great Place To Work for all. We give leaders and organizations the recognition and tools to create a consistently and overwhelmingly positive employee experience, fostering cultures that are proven to drive business, improve lives, and better society.

    Our recognition is the most coveted and respected in the world for elevating employer brands to attract the right people. Our proprietary methodology and platform enable organizations to capture truly, analyze, and understand the experience of all employees. Our groundbreaking research empowers organizations to build cultures that retain talent and unlock the potential of every employee. Our coaches, content, and community connect the boldest leaders, ideas, and innovations in employee experience. Since 1992, our Certification, Best Workplaces Lists, and global benchmarks have become the industry standard, built on data from more than 100 million employees in 150 countries around the world. Visit our website at .

    Job Description

    Role Summary:

    The Customer Relationship Manager (CRM) at GreatPlace to Work Middle East is responsible for developing, managing, andexpanding strategic relationships with private and public sector clients in KSA. The role is pivotal in driving revenue growth,delivering a world-class client experience, and positioning GPTW as a long-termculture transformation partner. The CRM acts as a trusted advisor—guidingclients from initial engagement through to service delivery, certification,recognition, and ongoing renewal while ensuring alignment between client goalsand GPTW’s solutions.

    This is a client-facing role that requires a uniquecombination of consultative sales, relationship management, industry expertise,and project coordination skills.

    Key Responsibilities:

    Sales & Business Development

    • Proactivelypromote and sell the full suite of Great Place to Work offerings: Certification,Culture Assessments, Advisory Services, Employer Branding Packages, andRecognition Programs.
    • Conductdiscovery sessions, tailored product demonstrations, proposalwalkthroughs, and solution consultations to identify client needs andposition GPTW as the ideal partner.
    • Prepareand deliver compelling commercial proposals, pricing options, andstrategic engagement plans in alignment with client goals.
    • Identify,qualify, and manage sales opportunities across all customer lifecyclestages, from lead generation to contract closure.

    Client Relationship Management

    • Buildand maintain long-term, consultative relationships with senior HR leaders,C-suite executives, and key influencers.
    • Serveas the main liaison for clients post-contract, coordinating with internalteams to ensure seamless onboarding, project setup, and execution.
    • Maintainconsistent client communication via calls, emails, and in-person orvirtual meetings to monitor satisfaction and business impact.
    • Managea diverse portfolio of client accounts across sectors and geographies witha focus on retention, growth, and service renewal.
    • Developstrategic account plans for high-value clients, identifying opportunitiesto expand engagement through cross-sell and upsell of GPTW services.
    • Trackand analyze client health scores, culture audit outcomes, and programeffectiveness to present value-driven results.

    Operational Excellence

    • Use ZohoCRM to maintain accurate and updated records on lead progress, clientinteractions, service milestones, contract renewals, and feedback.
    • Collaboratewith the advisory, research, certification, and marketing teams to delivertailored solutions, insightful culture reports, and impactful brandingassets.
    • Ensuretimely follow-up on Emprising setup, survey deployment, certificationtimelines, and recognition deliverables.

    Client Success & Advocacy

    • Conductperiodic check-ins and Client Success Reviews (CSRs) to evaluate progress,review survey insights, and identify new value opportunities.
    • Supportclients in leveraging their Certification or List placement for PR,employer branding, internal engagement, and awards submissions.
    • Fosterclient advocacy by inviting top clients to participate in case studies,testimonials, webinars, and GPTW community events.

    Market Engagement & Industry Insight

    • RepresentGPTW ME at HR events, regional forums, expos, and thought leadershipwebinars to enhance brand visibility and industry reputation.
    • Stayinformed on evolving HR trends, national workforce programs, laborpolicies, and competitor strategies to strengthen client advisory andmarket positioning.

    Performance Reporting & Forecasting

    • Provideaccurate and timely sales forecasts, pipeline activity reports, and clientupdates for internal planning and review.
    • Monitorcontract renewals and initiate early engagement strategies to ensure aseamless retention process and long-term value demonstration.
    • Lead post-project feedback loops, client satisfaction surveys, andcorrective action planning where service gaps are identified.
    Requirements

    Qualifications & Experience:

    • Bachelor'sdegree in Business Administration, HR, Marketing, or a related field (MBAis a plus).
    • Minimum5 years of experience in B2B account management, client services, orconsultative sales, ideally in HR, SaaS, or research-based organizations.
    • Proventrack record of meeting revenue targets and managing key accounts acrossdiverse markets and industries.
    • Experiencewith CRM tools and data-driven sales tracking.
    • Knowledgeof workplace culture trends in KSA and familiarity with the government andprivate sectors is an advantage.
    • Strongcommunication, negotiation, and presentation skills.
    • Highemotional intelligence and relationship-building capabilities.
    • Analyticalthinking and consultative approach to selling and client servicing.
    • Multitasking,organization, and attention to detail in managing projects and deadlines.
    • Strategicmindset with client-first orientation.
    • Fluencyin English required; Arabic is highly preferred.
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    Client Relationship Manager

    Riyadh, Riyadh Northern Trust

    Posted 16 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    About Northern Trust:

    Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

    Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

    Role/Department:

    Responsible for service and delivery to one or multiple clients within their area of specialization (Custody, Fund Accounting, Transfer Agency or Middle Office Outsourcing) by facilitating efforts of their team and other internal stakeholders, coordinating resources to ensure timely delivery of reports/information and issue-resolution, and effectively communicating client concerns/needs to partners.

    The key responsibilities of the role include:

    • Main operational contact for client enquiries, liaising with the appropriate internal partners.
    • Proactive monitoring of client deliverables.
    • Identifying revenue-generating and cost-reducing client operational efficiencies.
    • Leading client service reviews.
    • Administration of client accounts.
    • Maintenance and adherence to Service Level Descriptions.
    • Project management of restructure and transition activities.
    • Communicating any changes to the client relationship to relevant internal partners.
    • Working proactively with the client and internal partners to automate manual processes and minimize risk.
    • Identifying and addressing service issues, ensuring timely escalation.
    • Completing AML & Periodic reviews.
    • Reviewing P&L for assigned clients.
    • Identifying and following up on cross-sell opportunities.
    • Supporting the Sales team with new prospects where applicable.
    • Managing the onboarding process, including engaging with the NT Legal team to draft/negotiate contractual terms and working with Finance to ensure correct billing.
    • Collaborating with the client on their development and change agenda, working closely with the NT Client Change Team.

    The successful candidate will benefit from having:

    • Proven proactive client service experience, with strong relationship-building skills through trust, credible knowledge, and responsiveness.
    • Analytical and problem-solving skills through organization and time management.
    • Ability to build strong internal and external networks to resolve client enquiries/issues promptly.
    • Initiative to accomplish tasks and make decisions independently.
    • Ability to manage multiple priorities considering client impact, timeframes, complexity, and risk.
    • Capacity to represent Northern Trust in external meetings and the client in internal meetings.

    Working with Us:

    As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability empower us to explore new ideas.

    Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to community service. Join a workplace with a greater purpose.

    We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today.

    Reasonable accommodation

    Northern Trust is committed to providing reasonable accommodations to individuals with disabilities. If you need accommodation during any part of the employment process, please email our HR Service Center at

    We value an inclusive workplace and understand flexibility means different things to different people. Apply today and discuss your flexible working requirements with us so we can achieve greater together.

    For further information and to apply, please visit our website via the “Apply” button below.

    #J-18808-Ljbffr
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    Client Relationship Manager

    Riyadh, Riyadh Northern Trust

    Posted 16 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    About Northern Trust:

    Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

    Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

    Role/Department:

    Responsible for service and delivery to one or multiple clients within their area of specialization (Custody, Fund Accounting, Transfer Agency or Middle Office Outsourcing) by facilitating efforts of their team and other internal stakeholders, coordinating resources to ensure timely delivery of reports/information and issue-resolution, and effectively communicating client concerns/needs to partners.

    The key responsibilities of the role include:

    • Main operational contact for client enquiries, liaising with the appropriate internal partners.
    • Proactive monitoring of client deliverables.
    • Identifying revenue-generating and cost-reducing client operational efficiencies.
    • Leading client service reviews.
    • Administration of client accounts.
    • Maintenance and adherence to Service Level Descriptions.
    • Project management of restructure and transition activities.
    • Communicating any changes to the client relationship to relevant internal partners.
    • Working proactively with the client and internal partners to automate manual processes and minimize risk.
    • Identifying and addressing service issues, ensuring timely escalation.
    • Completing AML & Periodic reviews.
    • Reviewing P&L for assigned clients.
    • Identifying and following up on cross-sell opportunities.
    • Supporting the Sales team with new prospects where applicable.
    • Managing the onboarding process, including engaging with the NT Legal team to draft/negotiate contractual terms and working with Finance to ensure correct billing.
    • Collaborating with the client on their development and change agenda, working closely with the NT Client Change Team.

    The successful candidate will benefit from having:

    • Proven proactive client service experience, with strong relationship-building skills through trust, credible knowledge, and responsiveness.
    • Analytical and problem-solving skills through organization and time management.
    • Ability to build strong internal and external networks to resolve client enquiries/issues promptly.
    • Initiative to accomplish tasks and make decisions independently.
    • Ability to manage multiple priorities considering client impact, timeframes, complexity, and risk.
    • Capacity to represent Northern Trust in external meetings and the client in internal meetings.

    Working with Us:

    As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability empower us to explore new ideas.

    Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to community service. Join a workplace with a greater purpose.

    We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today.

    Reasonable accommodation

    Northern Trust is committed to providing reasonable accommodations to individuals with disabilities. If you need accommodation during any part of the employment process, please email our HR Service Center at .

    We value an inclusive workplace and understand flexibility means different things to different people. Apply today and discuss your flexible working requirements with us so we can achieve greater together.

    For further information and to apply, please visit our website via the "Apply" button below.

    This advertiser has chosen not to accept applicants from your region.

    Customer Relationship Manager

    New
    Riyadh, Riyadh Great Place To Work UK

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Riyadh, Saudi Arabia | Posted on 07/22/2025

    Great Place To Work is the global authority on workplace culture. Our mission is to help every place become a Great Place To Work for all. We give leaders and organizations the recognition and tools to create a consistently and overwhelmingly positive employee experience, fostering cultures that are proven to drive business, improve lives, and better society.

    Our recognition is the most coveted and respected in the world for elevating employer brands to attract the right people. Our proprietary methodology and platform enable organizations to capture truly, analyze, and understand the experience of all employees. Our groundbreaking research empowers organizations to build cultures that retain talent and unlock the potential of every employee. Our coaches, content, and community connect the boldest leaders, ideas, and innovations in employee experience. Since 1992, our Certification, Best Workplaces Lists, and global benchmarks have become the industry standard, built on data from more than 100 million employees in 150 countries around the world. Visit our website at .

    Job Description

    Role Summary:

    The Customer Relationship Manager (CRM) at GreatPlace to Work Middle East is responsible for developing, managing, andexpanding strategic relationships with private and public sector clients in KSA. The role is pivotal in driving revenue growth,delivering a world-class client experience, and positioning GPTW as a long-termculture transformation partner. The CRM acts as a trusted advisor—guidingclients from initial engagement through to service delivery, certification,recognition, and ongoing renewal while ensuring alignment between client goalsand GPTW’s solutions.

    This is a client-facing role that requires a uniquecombination of consultative sales, relationship management, industry expertise,and project coordination skills.

    Key Responsibilities:

    Sales & Business Development

    • Proactivelypromote and sell the full suite of Great Place to Work offerings: Certification,Culture Assessments, Advisory Services, Employer Branding Packages, andRecognition Programs.
    • Conductdiscovery sessions, tailored product demonstrations, proposalwalkthroughs, and solution consultations to identify client needs andposition GPTW as the ideal partner.
    • Prepareand deliver compelling commercial proposals, pricing options, andstrategic engagement plans in alignment with client goals.
    • Identify,qualify, and manage sales opportunities across all customer lifecyclestages, from lead generation to contract closure.

    Client Relationship Management

    • Buildand maintain long-term, consultative relationships with senior HR leaders,C-suite executives, and key influencers.
    • Serveas the main liaison for clients post-contract, coordinating with internalteams to ensure seamless onboarding, project setup, and execution.
    • Maintainconsistent client communication via calls, emails, and in-person orvirtual meetings to monitor satisfaction and business impact.
    • Managea diverse portfolio of client accounts across sectors and geographies witha focus on retention, growth, and service renewal.
    • Developstrategic account plans for high-value clients, identifying opportunitiesto expand engagement through cross-sell and upsell of GPTW services.
    • Trackand analyze client health scores, culture audit outcomes, and programeffectiveness to present value-driven results.

    Operational Excellence

    • Use ZohoCRM to maintain accurate and updated records on lead progress, clientinteractions, service milestones, contract renewals, and feedback.
    • Collaboratewith the advisory, research, certification, and marketing teams to delivertailored solutions, insightful culture reports, and impactful brandingassets.
    • Ensuretimely follow-up on Emprising setup, survey deployment, certificationtimelines, and recognition deliverables.

    Client Success & Advocacy

    • Conductperiodic check-ins and Client Success Reviews (CSRs) to evaluate progress,review survey insights, and identify new value opportunities.
    • Supportclients in leveraging their Certification or List placement for PR,employer branding, internal engagement, and awards submissions.
    • Fosterclient advocacy by inviting top clients to participate in case studies,testimonials, webinars, and GPTW community events.

    Market Engagement & Industry Insight

    • RepresentGPTW ME at HR events, regional forums, expos, and thought leadershipwebinars to enhance brand visibility and industry reputation.
    • Stayinformed on evolving HR trends, national workforce programs, laborpolicies, and competitor strategies to strengthen client advisory andmarket positioning.

    Performance Reporting & Forecasting

    • Provideaccurate and timely sales forecasts, pipeline activity reports, and clientupdates for internal planning and review.
    • Monitorcontract renewals and initiate early engagement strategies to ensure aseamless retention process and long-term value demonstration.
    • Lead post-project feedback loops, client satisfaction surveys, andcorrective action planning where service gaps are identified.
    Requirements

    Qualifications & Experience:

    • Bachelor'sdegree in Business Administration, HR, Marketing, or a related field (MBAis a plus).
    • Minimum5 years of experience in B2B account management, client services, orconsultative sales, ideally in HR, SaaS, or research-based organizations.
    • Proventrack record of meeting revenue targets and managing key accounts acrossdiverse markets and industries.
    • Experiencewith CRM tools and data-driven sales tracking.
    • Knowledgeof workplace culture trends in KSA and familiarity with the government andprivate sectors is an advantage.
    • Strongcommunication, negotiation, and presentation skills.
    • Highemotional intelligence and relationship-building capabilities.
    • Analyticalthinking and consultative approach to selling and client servicing.
    • Multitasking,organization, and attention to detail in managing projects and deadlines.
    • Strategicmindset with client-first orientation.
    • Fluencyin English required; Arabic is highly preferred.
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