109 Sales Account Management jobs in Saudi Arabia

Position Overview

The Associate Director, Key Account Management, will be responsible for developing and managing strategic sourcing and relationships with key existing and new clients within the hospitality sector (hotels, restaurants, retail, etc…) as well as other industries within KSA and potentially across the MENA region.

This role will focus on growing the customer base, driving sales, and promoting Red Sea Trading and Logistics Co solutions, while achieving revenue and profitability targets.

The role will involve identifying new business opportunities and maintaining a high level of customer satisfaction to ensure long-term partnerships.

Strategic Account Management

• Build and manage relationships with key clients across hospitality and external sectors (hospitality, retail, food outlets, catering companies, etc.).
• Develop a deep understanding of clients' needs and tailor solutions to enhance business value.

Business Development

• Proactively identify and target potential customers in both hospitality and non-hospitality sectors within KSA and the wider MENA region.
• Expand the company's customer base through outreach, networking, and attending industry events. On-board RSG hotels as per the opening roadmap.
• Meet or exceed sales targets and key performance indicators (KPIs) by negotiating and closing deals with key accounts.
• Ensure the delivery of services aligns with clients' expectations and contractual agreements as well as Red Sea Trading and Logistic Co objectives.

Cross-Functional Collaboration

• Work closely with logistics, operations, sourcing/purchasing, and import freight and customs teams as well as RSG support divisions to ensure seamless execution of services and delivery to clients.
• Manage the flow of information and coordination to ensure high-quality service.

Customer Retention & Satisfaction

• Implement customer satisfaction programs and regular feedback loops to enhance relationships, ensuring high retention rates across all key accounts.
• Monitor market trends, competitor activity, and customer preferences across the main cities in Saudi Arabia as well as the MENA region. Provide actionable insights to the senior management team for strategic decision-making.
• Lead a team of key account senior specialists and managers, providing mentorship, training, and performance feedback. Foster a collaborative, goal-driven environment to ensure the success of the account management team.
• Reporting & Forecasting: Provide regular sales and demand forecasts, pipeline reports, and market analysis to senior leadership. Track key metrics and performance data to evaluate success and adjust strategies.

Qualification and Experience

• Bachelor's degree in Business Administration, Supply Chain Management, Hospitality Management, or a related field; MBA is a plus.
• Minimum of 8-10 years of experience in Key Account Management or Sales, with at least 5 years in a leadership role, especially with Hospitality Management background.
• Experience in business development, sales purchasing and logistics.
• Proven track record of managing key accounts and growing business within KSA and the MENA region.
• Fluency in Arabic and English (both spoken and written) is required.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality

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**Job Description**:
Deutsche Post DHL (DPDHL) is the logistics provider of the world, with over 520,000 employees in more than 220 countries and territories.

DHL Supply chain offers standardized Transportation, Logistics, Supply Chain, and Storage specialists as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Currently, we are seeking a dynamic person to take on the role of Key Account Management Director based in AL Khobar.

Objective:
As a Key Account Management Director, your primary responsibility is to develop and execute a functional strategy to expand and maintain our customer base. You will work towards achieving net growth, revenue, profitability, and service targets for our key accounts in line with company guidelines, policies, and financial objectives.

Effective communication with our customers at DHL is a crucial aspect of your role, and you will need to understand and address their needs accordingly. Your duties will

.
also include creating and delivering targets based on agreed account plans, building and maintaining strong relationships with our Key Account(s), and engaging in contract logistics selling activities that align with our key account management program standards.

General Responsibilities:

- Define the Account Management Strategy in line with the company's overall strategic plan by setting and implementing account development plans and budgets.
- Develop key account strategy, including account planning, revenue targets, service goals, etc.
- Build relationships with local and regional businesses as well as with institutions and other stakeholders.
- Interpret key trends and developments impacting business and identify change
- Lead, direct, coach, and develop the performance of the Account Management team
- Support the team in building proposals and supporting contract negotiation.
- Oversee and control sales activities and initiatives related to key accounts across the country with a significant impact on overall results and objectives.
- Communicate, support, and coordinate specific customer requirements with DHL and monitors monthly performance against set targets.
- Ensure immediate actions are taken in case of deviations, including timely and accurate reporting.
- Contribute to defining pricing strategies and contract negotiations for the accounts at the country level.

**Skills**:
Qualification & Skills:

- Bachelor’s Degree in accounting, economics, marketing, business administration, or in a relevant field
- Master’s degree (or equivalent through proven experience) in a relevant field. (Preferable)
- 10+ years’ experience in Key Account Management. Minimum of 5 years’ experience in the Middle East in a managerial Key Account Management role.
- Fluency in Arabic and English with excellent written and verbal communication skills.
- Strong Customer Focus & Presentation skills with the ability to work effectively in a matrix team environment.
- Strong experience in Contract Logistics, especially in Industrial Sectors (energy, Engineering & Manufacturing, Chemicals, etc.)
- Existing network in Saudi is highly desirable.
- Strong personality, goal-minded and proactive approach to teamwork, development of relationships, and tenacity to seek out all possible opportunities.
- Demonstrable ability to both exceeds targets and work to tight deadlines efficiently.
- Ability to Influence and challenge key stakeholders effectively.
- Knowledge of Product Marketing, B2B Marketing, Brand Development, E-Commerce, Advertising Campaigns, and Media Relations & Press.
- Strong Customer Focus & Presentation skills with the ability to work effectively in a matrix team environment.

We offer:

- Opportunities in an international company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary
- Multifarious benefit program

Why join DHL Supply chain?

As the world’s largest contract logistics specialist, we create a competitive advantage for customers through customized logistics solutions based on globally standardized warehousing, transportation, and integrated service components. We bring sector expertise, global scale, and local knowledge to design and manage supply chains from raw materials and manufacturing to finished goods delivery and return services.

Industry

Transportation, Logistics, Supply Chain, and Storage

Company size

10,001+ employees

Founded

1969

Specialties

Logistics, Supply Chain Management, Consulting, Contract Manufacture, Warehousing, Order Fulfillment, Service Part Logistics, Kitting and Assembly, Managed Transportation, Reverse Logistics, Real Estate, In-Plant Logistics, Environmental Compliance, Automotive, Technology, packaging, e-commerce, ecommerce, supply chain, transport, fulfilment, packaging, real estate, commercial real estate, trucking, two man home delivery, distribution center, MRO, Service Logistics

Description
We are Amazon's Tech Support Executive Customer Relations group and work on behalf of Senior Leaders to resolve complex customer problems and prevent similar issues from happening again, owning Digital, Device & Alexa executive customer escalations globally.
The Senior Customer Service Specialist is a key point of contact for relevant business and development teams, and will support them on resolution of executive escalations they own, but require CS support.
Language skills are especially important, as this person will create succinct write-ups in a narrative style format for senior leaders. The successful candidate must also have the ability to research complex use cases that involves multiple customer contacts and determining the root cause(s) for the issue.
Key job responsibilities
The core functions of the Senior Customer Service Specialist include:
- Resolve Customer Trust Escalations related to Amazon Brand, data regulation, or privacy concerns, driving tech investigation to identify root cause and restoring the customer's trust in devices
- Support the managers on the day to day VP Inquiries owning the investigation of an escalation from start to end, including preparing the final responses to senior leaders, following the narrative style format
- Dive deep into customer problems, building the entire history of customer contacts, to determine root cause
- Contact the customer directly to gather data for root cause analysis, troubleshooting, and close the case for the customer
- Conduct data queries and general data analytics related to escalations the team is handling
- Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations
- Effectively communicate with both internal and external customers by adjusting your communication style to your audience
- Create and document new processes to efficiently handle escalations and ensure that the D2AS Escalations Domain in KC is up to date
- Serves as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, and adherence to company policies and a commitment to excellent customer service
- Successfully completes approved special projects as assigned
Basic Qualifications
- Fluency in both Arabic and English (spoken and written)
- Must be in good standing
- Experience with MS Office and customer service tool set
- Bachelor's degree or 2 years Amazon Experience
- Experience interpreting and communicating analytics
- Experience communicating technical concepts to a non-technical audience
- Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
- Illustrate communicating and/or presenting to Sr. Leaders or other stakeholders
- Demonstrates flexibility in work hours based on scheduling needs and customer demands
- A minimum of six months of experience handling customer escalated contacts such as D2AS Advanced Technician, DART (Resolution Specialist), Social Media, or Search & Rescue.
Preferred Qualifications
Preferred Qualifications:
- Experience utilizing Heartbeat and Tableau
- Proficiency in other languages
- Proficient project management skills (communication, planning, documentation) and the proven ability to identify opportunities, and drive them to completion (kaizen, six sigma, project management methods).
- Knowledge of project management tools like SIM.
- HTML skills for creation of departmental and interdepartmental documentation and communication.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The Role
We are seeking a dynamic Client Relations Executive to join our team in Riyadh. In this role, you will be the primary point of contact for our valued clients, ensuring excellent service delivery and fostering strong, long-term relationships within the fast-moving consumer goods and hygiene distribution sector. Responsibilities: - Build and maintain strong, long-lasting client relationships. - Serve as the lead point of contact for all client account management matters. - Ensure the timely and successful delivery of our solutions according to client needs and objectives. - Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors. - Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment. - Resolve client issues and complaints swiftly and effectively to maintain high client satisfaction. - Prepare regular reports on client status and performance metrics to management. - Handle pricing and collection with clients after receiving details from sales team - Collaborate with internal teams to improve the client experience and drive customer retention.

Requirements
- Bachelor’s degree in Business Administration, Marketing, or a related field. - Proven experience in client relations, preferably within FMCG or hygiene distribution sectors. - Excellent communication, interpersonal, and negotiation skills. - Strong problem-solving abilities and customer service orientation. - Ability to manage multiple accounts and meet deadlines in a fast-paced environment. - Fluent in English; proficiency in Arabic is highly desirable. - High level of professionalism and a proactive attitude. - Familiarity with CRM software and MS Office Suite.

About the company
Dhofar Global is a regional key player in hygiene and public health solutions. The company is on a transformation journey to expand its product portfolio and geographic reach to serve customers across borders and industries while maintaining its positioning as a trusted partner in delivering sustainable solutions that enhance lives and lifestyles. Dhofar Global serves organizations in the United Arab Emirates, Oman, and Qatar, ranging from hotels to restaurants, catering suppliers, corporate businesses, cleaning and facility management, to companies in petroleum, aviation, telecom, automotive, healthcare, wellbeing and wellness, and much more. The company is a pioneer in e-commerce and provides comprehensive e-services, designed to empower organizations by simplifying their sourcing lifecycles while fostering meaningful relationships and enabling informed decisions. Its state-of-art e-services allow customers to: - Streamline their operations. - Save time, energy, and money by accessing all necessary information through a single, user-friendly platform and dashboard. - Seamlessly manage orders with personalized product suggestions, exclusive online discounts and promotions, tailored product searches, and customized pricing through quotation requests. - Effortlessly oversee every aspect of their orders, from data collection and placement to automation, shipment tracking, and payment monitoring along with real-time inventory management for efficient stock tracking, preventing overstocking or shortages. Dhofar Global believes that its human resources are its most valuable asset and is proud of the unwavering loyalty of its teams providing the best customer service in the industry.

Passionately developing careers since 1958.

Our team continuously reviews all applications, and we are committed to a thorough and fair evaluation process. We expect to complete the initial review within the next two weeks. Should your qualifications meet our requirements for an open vacancy, we will contact you to discuss the next steps. If you do not hear from us by the end of the two weeks, this means your application was not selected.

Client Relations Advisor (Riyadh Office)

21 Jul, 2025

We are looking for a talented and dynamic bilingual (Arabic/English) Client Relations Advisor to join our Riyadh office. As a Client Relations Advisor, you will be responsible for developing and executing strategic plans to increase sales and revenue for our company. You will identify new business opportunities, build and maintain relationships with new and existing clients, and work closely with our management team to develop effective sales strategies.

Key Responsibilities:

• Identify and develop new business opportunities to achieve sales targets and revenue growth
• Build and maintain strong relationships with new and existing clients to ensure customer satisfaction and retention
• Develop and implement sales tactics to drive business growth
• Conduct market research to identify trends and opportunities in the market
• Attend networking events, conferences, and trade shows to generate leads and build relationships
• Prepare and deliver presentations to clients to showcase company products and services
• Negotiate and close deals with clients to achieve sales targets
• Maintain accurate and up-to-date records of sales activity and performance
• Provide regular reports and updates to management on sales progress and business development initiatives

Qualifications:

• Bachelor's degree in business, marketing, or related field
• 5+ years proven experience in business development or sales in Saudi Arabia
• Fluent in both Arabic and English, with excellent written and verbal communication skills
• Strong negotiation and closing skills
• Demonstrated ability to build and maintain relationships with clients
• Ability to work independently and as part of a team
• Proficient in Microsoft Office and CRM software

If you are a self-motivated individual with a passion for client relations,business development and have a proven track record of success,we encourage you to apply for this exciting opportunity.

Apply Now

Full Name*

Date of Birth (Gregorian)*

Nationality*

Email *

Home Address

Highest Degree Earned

School/College/University

Date of Degree

Languages (Speak/Write/Type)

Date you can start

I confirm that the information on this application is accurate, and I authorize Meirc Training and Consulting to contact the relevant parties to verify it.

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1st Floor, Building 13, Bay Square, Business Bay

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Our team continuously reviews all applications, and we are committed to a thorough and fair evaluation process. We expect to complete the initial review within the next two weeks. Should your qualifications meet our requirements for an open vacancy, we will contact you to discuss the next steps. If you do not hear from us by the end of the two weeks, this means your application was not selected.

Client Relations Specialist (Saudi National)

06 Jul, 2025

Job Overview:

We are looking for a dynamic, results-driven Client Relationship Specialist to join our Riyadh office . The ideal candidate will possess a strong background in sales and business development, focusing on managing inbound leads and prospecting for new opportunities. This role involves scheduling prospecting visits and meetings for Client Relationship Advisors and supporting the team’s success in building long-term client relationships.

Key Responsibilities:

• Respond to inbound leads and actively prospect for outbound opportunities in the training industry.
• Schedule prospecting visits and meetings for Client Relationship Advisors, ensuring efficient use of their time.
• Collaborate with internal teams to create tailored training solutions that meet clients' specific needs.
• Client Engagement:
  • Serve as the initial point of contact for client inquiries, providing swift and professional responses to ensure ongoing satisfaction.
  • Assist in building and maintaining strong relationships with existing clients to encourage repeat business.
• Market Research & Strategy:
  • Stay updated on market trends, competitor activity, and industry developments to identify new business opportunities.
  • Contribute insights to the development of sales strategies that align with business goals and market demands.
• Administrative Support:
  • Assist in preparing sales reports and forecasts, tracking progress against key performance indicators (KPIs).
  • Utilize CRM systems to manage client data and track interactions efficiently.
  • Support the preparation of proposals, contracts, and other sales documentation as needed.

Qualifications:

• 2+ years of experience in sales or business development, preferably within the training industry in the Kingdom of Saudi Arabia.
• Proven track record of meeting or exceeding sales targets.
• Strong understanding of the training and consulting landscape in the region.
• Fluent in both Arabic and English, with excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong negotiation and presentation skills.
• Ability to work independently and collaboratively to achieve business goals.
• Saudi nationality required.

If you are a motivated and results-oriented individual with a passion for driving business success, we encourage you to apply for this exciting opportunity!

Apply Now

Full Name*

Date of Birth (Gregorian)*

Nationality*

Email *

Home Address

Highest Degree Earned

School/College/University

Date of Degree

Languages (Speak/Write/Type)

Date you can start

I confirm that the information on this application is accurate, and I authorize Meirc Training and Consulting to contact the relevant parties to verify it.

Dubai

• 1st Floor, Building 13, Bay Square, Business Bay

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Setup Operations - KSA Expansion

Riyadh, Kingdom of Saudi Arabia

Who We Are

AstroLabs is the Gulf’s leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions, including business setup, entity management, compliance, and ongoing operational support, to enable seamless market entry and foster sustainable business growth.

With over 1,700 companies already established and 200+ clients being supported on an ongoing basis in Saudi Arabia, our business setup and post-setup operations are critical to delivering an exceptional customer experience and expanding our client portfolio.

Who You Are

We’re looking for a proactive and professional Client Relations Specialist to join our Saudi Operations team!

• A customer-oriented professional who thrives in fast-paced environments and can manage the delivery of incorporation services with precision.
• A quick learner with excellent communication skills and a passion for delivering world-class customer service.
• A team player with a "Make it Happen" attitude, capable of building strong rapport with clients and internal stakeholders alike.
• As the primary point of contact for our clients, you will represent AstroLabs’ commitment to excellence, ensuring that each client’s journey in Saudi Arabia is seamless, efficient, and positive.

Roles and Responsibilities

Client Management

• Act as the main point of contact for clients, ensuring a smooth and professional expansion journey.
• Provide world-class customer service, offering clear, consistent, and proactive communication.
• Track client progress, perform regular follow-ups, and address issues swiftly to maintain high satisfaction levels.
• Schedule and facilitate General Managers’ (GMs) visits to Riyadh for visa-related activities.
• Support corporate bank account opening by acting as the liaison between GMs and banks.
• Issue Iqamas for GMs and assist with compliance-related activities.
• Offer timely and relevant advice to managers and clients regarding changes in ministry regulations and processes.
• Promote AstroLabs' other business growth services, including HR, PRO, and GRO services, to support client operations post-setup.
• Build and maintain strong relationships with key service providers (banks, health insurance brokers, travel agencies, etc.) to enhance service delivery.

On-ground Operations

• Accompany GMs to government entities such as the Ministry of Commerce (MoC), Ministry of Labor (MoL), Ministry of Investment (MISA), and Chamber of Commerce (CoC).
• Guide GMs through medical testing processes and assist with selecting health insurance plans.
• Provide live, on-the-ground support during critical steps of the setup process, ensuring timely completion of all activities.
• Build strong relationships with relevant stakeholders and partners.
• Investigate and prepare documentation on new government processes, offering timely updates to clients and internal teams.
• Follow up with relevant stakeholders and partners if needed to ensure a smooth client expansion journey.

Operations & Compliance

• Issuing company incorporation documents, including MISA, AoA and CR.
• Register companies with key government portals, including GOSI, MoL, National Address, Qiwa, and Mudad.
• Manage and update government portals on behalf of clients, ensuring compliance and accuracy in all submissions.
• Handle document notarization and attestation at MoFA, SBC, and MoJ.
• Conduct frequent visits to the Ministry of Labor to submit client documents and follow up on pending approvals.
• Monitor and report on ministry updates that may impact company setup and compliance requirements.
• Tracking and reporting progress on a daily basis.

Product Development & Continuous Improvement

• Continuously identify new services and value-added offerings that can enhance the client experience at AstroLabs.
• Investigate and document process updates from ministries, ensuring internal teams are always informed.
• Propose operational improvements to streamline the setup process and improve service efficiency.

Minimum Requirements

• 2-3 years of experience in a client facing role.
• Holds a Saudi Driver’s license and has a personal car.
• Exceptional communication skills in English and Arabic.
• Ability to manage multiple priorities with a client-first mindset.
• A deep understanding of client needs and the Saudi business setup process.
• Strong organizational skills with the ability to adapt to dynamic workflows.
• A collaborative team player who thrives in a fast-paced, high-growth environment.

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Overview

Setup Operations - KSA Expansion

Riyadh, Kingdom of Saudi Arabia

Who We Are

AstroLabs is the Gulf’s leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions, including business setup, entity management, compliance, and ongoing operational support, to enable seamless market entry and foster sustainable business growth.

With over 1,700 companies already established and 200+ clients being supported on an ongoing basis in Saudi Arabia, our business setup and post-setup operations are critical to delivering an exceptional customer experience and expanding our client portfolio.

Who You Are

We’re looking for a proactive and professional Client Relations Specialist to join our Saudi Operations team!

• A customer-oriented professional who thrives in fast-paced environments and can manage the delivery of incorporation services with precision.

• A quick learner with excellent communication skills and a passion for delivering world-class customer service.

• A team player with a "Make it Happen" attitude, capable of building strong rapport with clients and internal stakeholders alike.

• As the primary point of contact for our clients, you will represent AstroLabs’ commitment to excellence, ensuring that each client’s journey in Saudi Arabia is seamless, efficient, and positive.

Roles and Responsibilities Client Management

• Act as the main point of contact for clients, ensuring a smooth and professional expansion journey.

• Provide world-class customer service, offering clear, consistent, and proactive communication.

• Track client progress, perform regular follow-ups, and address issues swiftly to maintain high satisfaction levels.

• Schedule and facilitate General Managers’ (GMs) visits to Riyadh for visa-related activities.

• Support corporate bank account opening by acting as the liaison between GMs and banks.

• Issue Iqamas for GMs and assist with compliance-related activities.

• Offer timely and relevant advice to managers and clients regarding changes in ministry regulations and processes.

• Promote AstroLabs' other business growth services, including HR, PRO, and GRO services, to support client operations post-setup.

• Build and maintain strong relationships with key service providers (banks, health insurance brokers, travel agencies, etc.) to enhance service delivery.

On-ground Operations

• Accompany GMs to government entities such as the Ministry of Commerce (MoC), Ministry of Labor (MoL), Ministry of Investment (MISA), and Chamber of Commerce (CoC).

• Guide GMs through medical testing processes and assist with selecting health insurance plans.

• Provide live, on-the-ground support during critical steps of the setup process, ensuring timely completion of all activities.

• Build strong relationships with relevant stakeholders and partners.

• Investigate and prepare documentation on new government processes, offering timely updates to clients and internal teams.

• Follow up with relevant stakeholders and partners if needed to ensure a smooth client expansion journey.

Operations & Compliance

• Issuing company incorporation documents, including MISA, AoA and CR.

• Register companies with key government portals, including GOSI, MoL, National Address, Qiwa, and Mudad.

• Manage and update government portals on behalf of clients, ensuring compliance and accuracy in all submissions.

• Handle document notarization and attestation at MoFA, SBC, and MoJ.

• Conduct frequent visits to the Ministry of Labor to submit client documents and follow up on pending approvals.

• Monitor and report on ministry updates that may impact company setup and compliance requirements.

• Tracking and reporting progress on a daily basis.

Product Development & Continuous Improvement

• Continuously identify new services and value-added offerings that can enhance the client experience at AstroLabs.

• Investigate and document process updates from ministries, ensuring internal teams are always informed.

• Propose operational improvements to streamline the setup process and improve service efficiency.

Qualifications

• 2-3 years of experience in a client facing role.

• Holds a Saudi Driver’s license and has a personal car.

• Exceptional communication skills in English and Arabic.

• Ability to manage multiple priorities with a client-first mindset.

• A deep understanding of client needs and the Saudi business setup process.

• Strong organizational skills with the ability to adapt to dynamic workflows.

• A collaborative team player who thrives in a fast-paced, high-growth environment.

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Client Relations Associate (Business Setup) Client Relations Associate (Business Setup)

3 weeks ago Be among the first 25 applicants

AstroLabs is the Gulf’s leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions, including business setup, entity management, compliance, and ongoing operational support, to enable seamless market entry and foster sustainable business growth.

With over 1,700 companies already established and 200+ clients being supported on an ongoing basis in Saudi Arabia, our business setup and post-setup operations are critical to delivering an exceptional customer experience and expanding our client portfolio.

Who You Are

Roles And Responsibilities

Client Management

• Act as the main point of contact for clients, ensuring a smooth and professional expansion journey.
• Provide world-class customer service, offering clear, consistent, and proactive communication.
• Track client progress, perform regular follow-ups, and address issues swiftly to maintain high satisfaction levels.
• Schedule and facilitate General Managers’ (GMs) visits to Riyadh for visa-related activities.
• Support corporate bank account opening by acting as the liaison between GMs and banks.
• Issue Iqamas for GMs and assist with compliance-related activities.
• Offer timely and relevant advice to managers and clients regarding changes in ministry regulations and processes.
• Promote AstroLabs' other business growth services, including HR, PRO, and GRO services, to support client operations post-setup.
• Build and maintain strong relationships with key service providers (banks, health insurance brokers, travel agencies, etc.) to enhance service delivery.
  
  

On-ground Operations

• Accompany GMs to government entities such as the Ministry of Commerce (MoC), Ministry of Labor (MoL), Ministry of Investment (MISA), and Chamber of Commerce (CoC).
• Guide GMs through medical testing processes and assist with selecting health insurance plans.
• Provide live, on-the-ground support during critical steps of the setup process, ensuring timely completion of all activities.
• Build strong relationships with relevant stakeholders and partners.
• Investigate and prepare documentation on new government processes, offering timely updates to clients and internal teams.
• Follow up with relevant stakeholders and partners if needed to ensure a smooth client expansion journey.
  
  

Operations & Compliance

• Issuing company incorporation documents, including MISA, AoA and CR.
• Register companies with key government portals, including GOSI, MoL, National Address, Qiwa, and Mudad.
• Manage and update government portals on behalf of clients, ensuring compliance and accuracy in all submissions.
• Handle document notarization and attestation at MoFA, SBC, and MoJ.
• Conduct frequent visits to the Ministry of Labor to submit client documents and follow up on pending approvals.
• Monitor and report on ministry updates that may impact company setup and compliance requirements.
• Tracking and reporting progress on a daily basis.
  
  

Product Development & Continuous Improvement

• Continuously identify new services and value-added offerings that can enhance the client experience at AstroLabs.
• Investigate and document process updates from ministries, ensuring internal teams are always informed.
• Propose operational improvements to streamline the setup process and improve service efficiency.
  
  

Job requirements

• 2-3 years of experience in a client facing role.
• Holds a Saudi Driver’s license and has a personal car.
• Exceptional communication skills in English and Arabic.
• Ability to manage multiple priorities with a client-first mindset.
• A deep understanding of client needs and the Saudi business setup process.
• Strong organizational skills with the ability to adapt to dynamic workflows.
• A collaborative team player who thrives in a fast-paced, high-growth environment.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Non-profit Organizations

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