175 Sales Account Management jobs in Saudi Arabia
B2B Sales Account Management Lead
Posted today
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Hiring Troops
is on a mission to protect Saudi founders and teams from the risks of bad hires and endless Talent Acquisition. We help startups build strong teams locally and remotely, achieving 90% employee retention and saving up to 40% in hiring costs. Our dedicated Talent Partners fully integrate with your team, handling hiring from strategy to onboarding while providing market insights. With Hiring Troops, your team is protected, and your growth is secured.
Our Team
At
Hiring Troops
, our team is driven by a shared passion to empower Saudi founders and their teams to focus on what truly matters, building their vision. We become your trusted partners, fully immersed in your mission, committed to delivering exceptional talent that fuels your growth. With deep market knowledge and a proactive approach, we don't just fill roles, we build lasting teams that thrive. Together, we transform the hiring journey into a strategic advantage, saving your time, reducing risks, and unlocking your company's full potential. Join us, and lets shape the future of talent acquisition with purpose and impact.
Our core values & Principles
- Compassion Amidst Struggle We support each other with empathy, creating space for vulnerability.
- Empowering Growth We believe in everyone's strength and learn by validating experiences.
- Foundation of Trust We build trust and safety through active, non-judgmental listening.
- Resilience through setbacks We embrace failures as lessons toward wisdom and freedom.
- Dedication to our Customers We empower customers with compassionate service and support.
Job Summary
We're looking for a client acquisition and relationship expert to join our lean and driven team. You'll be responsible for finding new business opportunities, pitching our embedded recruitment services, and maintaining strong relationships with clients.
What will you be doing?
- Identify and approach potential Saudi startups and scaleups
- Pitch Hiring Troops embedded recruitment model and value proposition Convert qualified leads into long-term paying clients
- Maintain excellent relationships and act as a point of contact
- Coordinate with internal recruiters to ensure alignment between client needs and delivery
- Keep simple reports on outreach and pipeline
You're
a perfect match if you
have
- 1-3 years in B2B sales, business development, or account management
- Experience selling services (preferably recruitment, HR, or SaaS)
- Strong understanding of the Saudi startup and tech ecosystem
- Fluent in Arabic and English (both written and spoken)
- Excellent communication, presentation, and negotiation skills
- Self-motivated, organized, and comfortable working remotely
Bonus / Optional (Nice to Have)
- Existing Cofounders/CEO/HR connections in Saudi Arabia
- Experience in recruitment or talent acquisition
- Background in HR tech, SaaS, or consulting
- Familiarity with LinkedIn and CRM tools
Customer Relations
Posted today
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Main Purpose of the Job:
The perfect candidate will answer a variety of enquiries received from several channels or via phone call in both English and Arabic. They will also be booking for different kinds of services, promote for other products, and marketing special events/ products to customers.
Promote the services provided by the company by making marketing calls and managing meetings with various parties and companies inside and outside the workplace.
Main Responsibilities:
- Completing sales booking and achieving the required sales target.
- Answering enquiries from several channels.
- Creating quotations and sending emails to individuals, companies, and schools.
- Communicating with suppliers for specific service-related matters.
- Do reservations follow ups.
- Research companies to attract for new services.
- In addition to other job-related tasks.
Qualifications:
- Saudi Nationality.
- Bachelor's degree/ diploma.
- Experience in customer service.
- Familiar with technology and CRM programs.
- Effective communication skill with clients.
- Negotiation and persuasion skill.
- Speaking and writing English fluently.
- Good listening skills.
- Ability to work under pressure.
Customer Relations
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Job Description
Description Du Poste
Company Description
SOCOTEC ARABIA
, A global leader in testing, inspection, and certification services, with operations across more than 25 countries, is expanding its presence in Saudi Arabia.
We are seeking a qualified professional to oversee customer interactions and manage service requests through two main portals — one dedicated to insurance company clients and the other for internal company operations. This role serves as the primary point of contact for customers, ensuring timely updates, efficient inquiry resolution, and seamless coordination with the operations teams.
Job Description
Key Responsibilities:
- Manage daily operations of two customer portals (insurance company portal and company portal).
- Respond promptly to client inquiries, service requests, and complaints.
- Coordinate with internal teams to ensure service delivery meets contractual timelines.
- Monitor portal data for accuracy and completeness.
- Generate and submit periodic customer service reports.
- Maintain high levels of client satisfaction and service quality.
- Escalate issues to the Operations Manager when necessary.
Qualifications
Qualifications & Skills:
- Bachelor's degree in business administration or related field.
- 2–4 years of experience in customer service, preferably in IDI/TIC or insurance-related industries.
- Strong communication and interpersonal skills.
- Proficiency in using customer portals and Microsoft Office.
- Problem-solving skills and attention to detail.
Customer Relations
Posted today
Job Viewed
Job Description
Company Description
SOCOTEC ARABIA, A global leader in testing, inspection, and certification services, with operations across more than 25 countries, is expanding its presence in Saudi Arabia.
We are seeking a qualified professional to oversee customer interactions and manage service requests through two main portals — one dedicated to insurance company clients and the other for internal company operations. This role serves as the primary point of contact for customers, ensuring timely updates, efficient inquiry resolution, and seamless coordination with the operations teams.
Job Description
Key Responsibilities:
- Manage daily operations of two customer portals (insurance company portal and company portal).
- Respond promptly to client inquiries, service requests, and complaints.
- Coordinate with internal teams to ensure service delivery meets contractual timelines.
- Monitor portal data for accuracy and completeness.
- Generate and submit periodic customer service reports.
- Maintain high levels of client satisfaction and service quality.
- Escalate issues to the Operations Manager when necessary.
Qualifications
Qualifications & Skills:
- Bachelor's degree in business administration or related field.
- 2–4 years of experience in customer service, preferably in IDI/TIC or insurance-related industries.
- Strong communication and interpersonal skills.
- Proficiency in using customer portals and Microsoft Office.
- Problem-solving skills and attention to detail.
Partner - Sales and Account Management
Posted today
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Partner - Sales and Business Development – Oil & Gas
POSITION OBJECTIVE
The Partner (Sales and Business Development) – Oil & Gas is responsible for leading strategic account management and business development within the Oil & Gas sector. This client-facing role owns executive relationships, drives digital transformation opportunities, and ensures profitable growth through tailored solutions and proactive engagement across key accounts in the region.
Job Location: Eastern Provision, Saudi Arabia
Key Responsibilities:
Client Relationship Management
•Serve as the primary interface for assigned Oil & Gas accounts
•Build trust and credibility with senior client stakeholders, including C-level executives
•Gain a deep understanding of client strategies, operational goals, and transformation needs
Business Development & Sales Execution
•Own and exceed sales targets for the assigned client portfolio
•Identify and pursue new growth opportunities, including renewals, upselling, and cross-selling
•Lead the full deal lifecycle—from opportunity qualification to contract closure
Industry Expertise & Solutioning
•Stay abreast of Oil & Gas industry trends, challenges, and emerging technologies
•Collaborate with solutioning, pre-sales, and delivery teams to develop customized solutions
•Translate technical solutions into clear business value for client stakeholders
Account Planning & Internal Collaboration
•Create and maintain strategic account plans aligned with client and business priorities
•Coordinate across internal functions (delivery, marketing, finance, leadership) to ensure seamless client engagement
•Provide accurate sales forecasts, performance reports, and pipeline updates
Market Intelligence & Strategic Contribution
•Monitor competitive landscape, regulatory developments, and innovation trends in the Oil & Gas sector
•Provide strategic input to internal stakeholders on product positioning and market opportunities
•Contribute to thought leadership initiatives and client-facing sector presentations
P&L Ownership
•Take full ownership of the P&L for assigned accounts or sector
•Ensure profitable growth by managing revenue, margins, and cost-to-serve
•Partner with finance and delivery teams to continuously improve financial performance and account profitability.
Skills & Competencies:
•Consultative selling and strong relationship management skills
•Deep understanding of Oil & Gas industry dynamics, particularly in the GCC
•Ability to lead complex proposals and negotiate large contracts
•Strong commercial acumen and strategic thinking
•Excellent communication, presentation, and stakeholder engagement skills
•Familiarity with emerging technologies (e.g., AI, IoT, Cloud, Data Platforms)
BACKGROUND
EDUCATION & WORK EXPERIENCE
•Bachelor's degree in Engineering, Business, or a related field (MBA is a plus)
•Minimum 15 years of total professional experience in sales, account management, or business development within the technology, consulting, or digital services sectors
•At least 3 years of experience in the GCC region (mandatory)
•At least 5 years of experience managing strategic accounts in the Oil & Gas or Energy sector
•Proven track record of delivering digital transformation solutions and consistently achieving or exceeding sales targets
•Must have managed an individual annual revenue target of at least SAR 30 million (or USD 8 million) in previous roles
•Strong familiarity with major enterprise clients in Saudi Arabia and the broader GCC
Preferred Certifications:
•Sales methodology certifications (e.g., Challenger, Miller Heiman, SPIN Selling)
•Industry-specific or solution certifications (e.g., PMP, Oil & Gas digital tools) – optional
Reach out to me directly to know more about this role
Customer Relations Specialist
Posted today
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Job Description
Company Description
KnowledgeCity is an online employee training platform aimed at improving productivity and managing organizational training. With a vast Learning Library of over 50,000 videos that continues to grow, the platform covers essential categories such as business skills, computer software, safety, compliance, and finance. Organizations can create customized portals with localization in any language, access the eLearning content library, and manage users with a powerful Learning Management System.
Role Description
This is a full-time on-site role for a Customer Relations Specialist located in Jeddah. The Customer Relations Specialist will be responsible for ensuring customer satisfaction and retention by providing excellent customer service. Day-to-day tasks include handling customer inquiries, providing support, addressing customer feedback, and resolving issues to enhance customer experiences.
Qualifications
- Experience in Customer Retention and Customer Satisfaction
- Strong Communication skills
- Proficiency in Customer Support and Customer Service
- Excellent interpersonal skills and the ability to build relationships with customers
- Ability to work independently and as part of a team
- Experience using customer relationship management (CRM) software is a plus
- Bachelor's degree in
Sales & Customer Relations Leader
Posted today
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Job Description
Main Purpose of the Job
We are seeking an experienced and results-driven
Sales & Customer Relations Leader
to lead our sales team and oversee customer engagement initiatives in our rapidly expanding entertainment store.
This role is responsible for driving
revenue growth
, managing
customer relationships
, and ensuring an
exceptional customer experience
both in-store and through bookings.
The ideal candidate is a strong leader who combines
sales expertise
with
excellent customer service management
. The role requires setting performance targets, coaching teams, and implementing strategies to strengthen customer loyalty and maximize business opportunities.
Key Responsibilities
- Lead, motivate, and manage the
sales and customer relations teams
to achieve business goals. - Develop and implement
sales strategies
to drive revenue and meet KPIs. - Monitor
bookings, upselling, and cross-selling
initiatives to maximize customer value. - Build and maintain
strong customer relationships
, ensuring consistent, high-quality service. - Resolve
escalated customer issues
effectively and professionally. - Oversee
training and development
programs for sales and customer service teams. - Analyze
sales data, customer feedback, and market trends
to identify growth opportunities. - Collaborate with
marketing and events teams
to create promotions and campaigns that boost sales and engagement. - Establish
service standards
, monitor performance, and ensure policy compliance. - Prepare regular
reports
on sales performance, customer satisfaction, and departmental goals. - Perform
ad-hoc duties
as required.
Key Performance Indicators (KPIs)
- Achievement of
monthly/quarterly sales targets
. - Growth in
repeat bookings
and
customer retention rates
. - Improvement in
average transaction value
and
upselling/cross-selling success
. - Increase in
Customer Satisfaction (CSAT)
and
Net Promoter Score (NPS)
. - Reduction in
customer complaints
and
resolution time
. - High
employee performance and productivity
. - Revenue growth
attributed to customer relationship initiatives.
Qualifications & Skills
- Bachelor's degree in
Business Administration, Sales, Marketing
, or a related field. - 2–4 years
of experience in sales and customer service (preferably in
retail or entertainment
industries). - Proven track record in
achieving sales targets
and
driving business growth
. - Strong
leadership
,
coaching
, and
team management
skills. - Excellent
communication
,
negotiation
, and
relationship-building
abilities. - Strong
problem-solving
and
customer escalation resolution
skills. - Analytical mindset
with experience in reporting and data-driven decision-making. - Proficiency in
CRM systems
, sales tools, and
Microsoft Office Suite
. - Ability to
thrive in a fast-paced, high-pressure environment
.
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Sr. Customer Service Specialist, Digital, Device, and Alexa Support (D2AS) Executive Customer Re...
Posted 9 days ago
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Job Description
We are Amazon's Tech Support Executive Customer Relations group and work on behalf of Senior Leaders to resolve complex customer problems and prevent similar issues from happening again, owning Digital, Device & Alexa executive customer escalations globally.
The Senior Customer Service Specialist is a key point of contact for relevant business and development teams, and will support them on resolution of executive escalations they own, but require CS support.
Language skills are especially important, as this person will create succinct write-ups in a narrative style format for senior leaders. The successful candidate must also have the ability to research complex use cases that involves multiple customer contacts and determining the root cause(s) for the issue.
Key job responsibilities
The core functions of the Senior Customer Service Specialist include:
- Resolve Customer Trust Escalations related to Amazon Brand, data regulation, or privacy concerns, driving tech investigation to identify root cause and restoring the customer's trust in devices
- Support the managers on the day to day VP Inquiries owning the investigation of an escalation from start to end, including preparing the final responses to senior leaders, following the narrative style format
- Dive deep into customer problems, building the entire history of customer contacts, to determine root cause
- Contact the customer directly to gather data for root cause analysis, troubleshooting, and close the case for the customer
- Conduct data queries and general data analytics related to escalations the team is handling
- Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations
- Effectively communicate with both internal and external customers by adjusting your communication style to your audience
- Create and document new processes to efficiently handle escalations and ensure that the D2AS Escalations Domain in KC is up to date
- Serves as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, and adherence to company policies and a commitment to excellent customer service
- Successfully completes approved special projects as assigned
Basic Qualifications
- Fluency in both Arabic and English (spoken and written)
- Must be in good standing
- Experience with MS Office and customer service tool set
- Bachelor's degree or 2 years Amazon Experience
- Experience interpreting and communicating analytics
- Experience communicating technical concepts to a non-technical audience
- Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
- Illustrate communicating and/or presenting to Sr. Leaders or other stakeholders
- Demonstrates flexibility in work hours based on scheduling needs and customer demands
- A minimum of six months of experience handling customer escalated contacts such as D2AS Advanced Technician, DART (Resolution Specialist), Social Media, or Search & Rescue.
Preferred Qualifications
Preferred Qualifications:
- Experience utilizing Heartbeat and Tableau
- Proficiency in other languages
- Proficient project management skills (communication, planning, documentation) and the proven ability to identify opportunities, and drive them to completion (kaizen, six sigma, project management methods).
- Knowledge of project management tools like SIM.
- HTML skills for creation of departmental and interdepartmental documentation and communication.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Client Relations
Posted today
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Job Description
Client Relations & Office Manager – Riyadh
Key Responsibilities:
• Develop and maintain strong relationships with clients and partners.
• Represent the company in a professional and welcoming manner.
• Manage daily office operations, ensuring an organized and efficient environment.
• Coordinate with headquarters on reports, forecasts, and strategic alignment.
• Support business growth by identifying opportunities and preparing market analysis.
Requirements:
• Bachelor's degree in Business, Engineering, or a related field.
• Experience in client relations, business development, or sales.
• Strong organizational and multitasking abilities.
• Excellent communication skills in Arabic and English.
• Professional, approachable, and detail-focused personality.
Client Relations Specialist
Posted today
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Job Description
Our client is looking for a proactive and detail-oriented Client Relations Specialist/Officer to manage their interactions with Saudi government entities and handle all labor, immigration, and legal documentation requirements.
Key Responsibilities:
- Manage and oversee all government-related tasks, documentation, and correspondence.
- Process visa applications, Iqama issuance and renewals, exit/re-entry permits, and other labor and immigration formalities.
- Ensure full compliance with Saudi labor laws and immigration regulations.
- Handle document legalization, attestations, and liaison with ministries and government authorities on behalf of the company.
- Assist internal departments with government platforms and regulatory procedures.
Requirements:
- S
audi national (mandatory as per Saudization requirements) - Proven experience in a GRO or government liaison role within Saudi Arabia
- In-depth knowledge and hands-on experience using key government portals such as: Muqeem, GOSI, Qiwa, Absher
- Fluent in Arabic; a working knowledge of English is preferred
- Strong communication, coordination, and organizational skills