18 Room Dining jobs in Saudi Arabia

At IHG, we believe delivering exceptional experiences starts with passionate people. As the Assistant In-Room Dining Manager, you'll play a key role in managing and elevating our In-Room Dining operations—ensuring personalized service, premium standards, and seamless guest experiences day and night.

You'll work closely with the In-Room Dining Manager and the wider F&B team to drive service excellence, optimize operations, and uphold the standards that define our IHG brand.

Key Responsibilities

Oversee daily operations of In-Room Dining, ensuring all guest orders are delivered accurately, promptly, and with exceptional presentation.

Lead, train, and support a team of in-room dining servers, order-takers, and attendants—ensuring consistency in service and adherence to brand standards.

Maintain operational standards in line with IHG guidelines including hygiene, food safety, grooming, and guest service expectations.

Coordinate with culinary and stewarding teams to ensure timely preparation and delivery of orders.

Handle guest requests and complaints professionally, efficiently resolving any service issues with empathy and urgency.

Monitor and manage stock levels, equipment, and supplies to ensure operational readiness at all times.

Assist in scheduling, labor management, and cost control to support budget targets.

Support the In-Room Dining Manager in menu planning, promotions, and service innovations that enhance guest satisfaction and revenue.

Foster a culture of continuous improvement, team collaboration, and guest-focused service.

What we need from you

At least 2 years' experience in a supervisory or assistant manager role in In-Room Dining or F&B within a 4- or 5-star hotel.

Strong leadership and communication skills.

Passion for hospitality and delivering outstanding guest service.

Knowledge of food safety and HACCP standards.

Flexibility to work a variety of shifts including weekends and holidays.

Experience with POS systems and basic Microsoft Office applications.

What we offer

We'll reward all your hard work with a competitive salary and benefits – including hotel discounts worldwide, duty meals, laundry, and career development opportunities within the IHG family. Join us and you'll become part of the global IHG team – and like all teams, we're only as strong as the people in it. So, join us and make a difference.

Don't just work – belong.

At IHG, we celebrate individuality and embrace diversity. Join us and let your passion shine.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Company Description

Ennismore, with its luxury brand SLS Hotels, is currently opening a magnificent project in the oasis that is The Red Sea. SLS The Red Sea is planned to open in 2025.

Introducing the newest gem of dazzling luxury to reach The Red Sea project: resort offers 150 luxurious keys, complemented by an impressive array of 7 distinct Food & Beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking a getaway and families craving connection and some adventure, this hotel brings a wonderland of extraordinary experiences to The Red Sea, providing an array of amenities and activities tailored for travelers of all ages.

This project is not for the faint at heart. At Ennismore, we are ambitious, and this project is a perfect example of that. If you are looking to make your mark as we expand further into the Kingdom of Saudi Arabia, build an exciting hotel with lots to offer, and curate the team with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you.

Job Description

We are seeking an enthusiastic and customer-focused In Room Dining Order Taker to join our team at SLS The Red Sea. As a vital member of our In Room Dining team, you will play a crucial role in ensuring our guests enjoy a seamless and memorable dining experience from the comfort of their rooms.

• Answer incoming calls promptly and professionally, taking guest orders with precision and attention to detail
• Provide knowledgeable recommendations about menu items, specials, and beverages to enhance the guest experience
• Accurately input orders into the Point of Sale system, ensuring all special requests and dietary requirements are properly recorded
• Coordinate with the kitchen and service staff to ensure timely preparation and delivery of orders
• Handle guest enquiries, special requests, and concerns efficiently and courteously
• Maintain up-to-date knowledge of all menu items, including ingredients, preparation methods, and potential allergens
• Process payments and maintain accurate records of all transactions
• Collaborate with team members to ensure smooth operations during peak hours and special events
• Adhere to all food safety, hygiene, and sanitation standards
• Assist with additional tasks as required to support the In Room Dining department

Qualifications

• Previous experience in a customer service role, preferably in the hospitality industry
• Familiarity with Point of Sale systems and order-taking procedures
• Excellent communication skills in English; knowledge of Vietnamese is advantageous
• Strong interpersonal skills with a friendly and professional demeanour
• Exceptional attention to detail and ability to multitask in a fast-paced environment
• Demonstrated ability to work effectively as part of a team
• Flexible availability to work various shifts, including mornings, evenings, nights, weekends, and public holidays
• Basic mathematical skills for handling orders and payments accurately
• Comprehensive knowledge of food and beverage items, including awareness of common allergens and dietary restrictions
• Physical stamina to stand and walk for extended periods, as well as carry trays and dining equipment when necessary
• Ability to remain calm and courteous under pressure, consistently prioritising guest satisfaction
• Strong organisational skills and a proactive approach to problem-solving

Additional Information

What awaits you.

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.

SLS Red Sea is poised to become a world-class destination, offering luxury accommodations, unparalleled service, and extraordinary experiences. As part of our team, you will be instrumental in building the teams that will bring these iconic brands to life and ensure the properties' continued success.

If you are a driven food & beverage professional with a passion for hospitality and an interest in shaping the teams of an incredible hotel, we'd love to hear from you. Apply today to join us in this exciting pre-opening journey

Company Description

Ennismore, with its luxury brand SLS Hotels, is currently opening a magnificent project in the oasis that is The Red Sea. SLS The Red Sea is planned to open in 2025.

Introducing the newest gem of dazzling luxury to reach The Red Sea project: resort offers 150 luxurious keys, complemented by an impressive array of 7 distinct Food & Beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking a getaway and families craving connection and some adventure, this hotel brings a wonderland of extraordinary experiences to The Red Sea, providing an array of amenities and activities tailored for travelers of all ages.

This project is not for the faint at heart. At Ennismore, we are ambitious, and this project is a perfect example of that. If you are looking to make your mark as we expand further into the Kingdom of Saudi Arabia, build an exciting hotel with lots to offer, and curate the team with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you.

Job Description

We are seeking an enthusiastic and customer-focused In Room Dining Order Taker to join our team at SLS The Red Sea. As a vital member of our In Room Dining team, you will play a crucial role in ensuring our guests enjoy a seamless and memorable dining experience from the comfort of their rooms.

• Answer incoming calls promptly and professionally, taking guest orders with precision and attention to detail
• Provide knowledgeable recommendations about menu items, specials, and beverages to enhance the guest experience
• Accurately input orders into the Point of Sale system, ensuring all special requests and dietary requirements are properly recorded
• Coordinate with the kitchen and service staff to ensure timely preparation and delivery of orders
• Handle guest enquiries, special requests, and concerns efficiently and courteously
• Maintain up-to-date knowledge of all menu items, including ingredients, preparation methods, and potential allergens
• Process payments and maintain accurate records of all transactions
• Collaborate with team members to ensure smooth operations during peak hours and special events
• Adhere to all food safety, hygiene, and sanitation standards
• Assist with additional tasks as required to support the In Room Dining department

Qualifications

• Previous experience in a customer service role, preferably in the hospitality industry
• Familiarity with Point of Sale systems and order-taking procedures
• Excellent communication skills in English; knowledge of Vietnamese is advantageous
• Strong interpersonal skills with a friendly and professional demeanour
• Exceptional attention to detail and ability to multitask in a fast-paced environment
• Demonstrated ability to work effectively as part of a team
• Flexible availability to work various shifts, including mornings, evenings, nights, weekends, and public holidays
• Basic mathematical skills for handling orders and payments accurately
• Comprehensive knowledge of food and beverage items, including awareness of common allergens and dietary restrictions
• Physical stamina to stand and walk for extended periods, as well as carry trays and dining equipment when necessary
• Ability to remain calm and courteous under pressure, consistently prioritising guest satisfaction
• Strong organisational skills and a proactive approach to problem-solving

Additional Information

What awaits you.

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.

SLS Red Sea is poised to become a world-class destination, offering luxury accommodations, unparalleled service, and extraordinary experiences. As part of our team, you will be instrumental in building the teams that will bring these iconic brands to life and ensure the properties' continued success.

If you are a driven food & beverage professional with a passion for hospitality and an interest in shaping the teams of an incredible hotel, we'd love to hear from you. Apply today to join us in this exciting pre-opening journey

Additional Information

Job Number

Job CategoryFood and Beverage & Culinary

LocationW Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519

ScheduleFull Time

Located Remotely?N

Position Type Management

En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de orígenes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusión de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condición de veterano u otras características protegidas por la legislación vigente.

La misión de W Hotels es despertar la curiosidad y expandir mundos. Somos un lugar para disfrutar de la vida. Estamos aquí para abrir puertas y mentes. Constantemente nos dejamos inspirar por nuevas caras y nuevas experiencias. Nuestro núcleo es un espíritu armonioso y listo para todo, que nos ha hecho famosos por reinventar las normas del lujo en todo el mundo. El servicio Whatever/Whenever es nuestra cultura y la filosofía de servicio que hace realidad las pasiones de los huéspedes. Si eres original, innovador y siempre miras hacia las posibilidades que te brinda el futuro, te damos la bienvenida a W Hotels. Al unirte a W Hotels, te unes a una cartera de marcas con Marriott International. Estarás donde puedes llevar a cabo tu mejor trabajo, comenzarás a cumplir tu propósito, formarás parte de un increíble equipo mundial y te convertirás en tu mejor versión.

Additional Information

Job Number

Job CategoryFood and Beverage & Culinary

LocationBab Samhan a Luxury Collection Hotel Diriyah, 7628 King Faisal Ibn Abd Al Aziz Road, Diriyah, Riyadh, Saudi Arabia, Saudi Arabia, 13712

ScheduleFull Time

Located Remotely?N

Position Type Management

JOB SUMMARY

Entry level management position that is responsible for the daily operations in Room Service. Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction is achieved while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Room Service Operations

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Ensures property policies are administered fairly and consistently.

• Communicates areas in need of attention to staff and follows up to ensure follow through.

• Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Room Service Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Ensures and maintains the productivity level of employees.

• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

• Celebrates successes and publicly recognizes the contributions of team members.

• Communicates performance expectations in accordance with job descriptions for each position.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives, communicate expectations, recognize performance and produce desired results.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Observes service behaviors of employees and provides feedback to individuals.

• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Strives to improve service performance.

• Supervises service behaviors of employees and provides feedback to individuals.

Room Service Financial and Budgeting Goals

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

• Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Empowers employees to provide excellent customer service.

• Interacts with guests to obtain feedback on product quality and service levels

• Interacts with guests, via phone or by accompanying server during meal delivery, to obtain feedback on quality of product, service levels and overall satisfaction.

• Sets a positive example for guest relations.

• Handles guest problems and complaints.

• Participates in the employee performance appraisal process, providing feedback as needed.

Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

• Supports a departmental orientation program for employees to receive the appropriate new hiring training to successfully perform their job.

• Trains staff and monitors adherence to all cash handling and credit policies and procedures.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Recognizes good quality products and presentations.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Information

Job Number

Job CategoryFood and Beverage & Culinary

LocationW Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.