34 Retail Supervisor jobs in Saudi Arabia

Join to apply for the Retail Supervisor role at SEPHORA

Join to apply for the Retail Supervisor role at SEPHORA

The Retail Supervisor Central is responsible for the people, standards, customer experience, financial and operational management of stores within the assigned area. The Retail Supervisor will support, coach, and develop the teams to translate the retail plans into tangible actions that enable store managers and store teams to reach and exceed targets.

Key Accountabilities

• Responsible for delivery of all pre agreed sales and KPI performance targets through monitoring, identifying opportunities and implementing appropriate actions
• Ensure the delivery of exceptional retail and operational standards throughout Sephora stores in allocated area of responsibility whilst ensuring delivery of best-in-class customer service across all stores
• To ensure compliance in all areas of operational activity and drive sales and profitability through the performance, development and coaching of Store Managers, store teams whilst managing within SME Business plan.
• Provides leadership, support and direction to the store teams that reflects vision and strategic direction of SME
  
  

• Leads teams, translating area performance objectives into store sales and KPI targets
• Monitor, report on performance KPIs and identify areas/store/leadership improvements
• Monitor store productivity to stay within agreed budgets and coach store managers to drive the right balance quality vs quantity when planning store schedules
• Customer and frontline obsession, lead by example, live customer and team by being present in stores four days a week
• Build the Beauty Playground of the Future – through Love (services), Loyalty (Sephora Card) and Differentiation (Offer)
• Implement agreed Sephora Retail priorities and drive commercial success
• Develop team, recruit, and identify talent with focus to scale up and prepare potential Sephoraians for the next step of career ladder
• Embraces OMNI retailing, implements agreed measures of success, drives culture change in teams
  
  

• Back of house organization, compliant with all SEPHORA policies and procedures
• Monitor stock levels on all inventory items. Conduct inventories on a timely basis/maintain updated inventory records and conduct (semi)annual stock take
• Responsible for the measurement and effectiveness of all processes. Provides timely, accurate and complete reports on the operating condition of the organization
• Recruit and develop exceptional people
• Optimize and oversee operations to ensure productivity and efficiency
• Ensure compliance with company’s policies and operational guidelines
  
  

• Ensure that SEPHORA’s merchandising concepts are set up and always maintained.
• Store standards of cleanliness and security are maintained.
• Ensure key product launches and initiatives are fully supported.
  
  

• Define, build, and follow up on people development plans in partnership with training and education
• Maintain both fulfillment of leadership roles and general headcount through active succession planning and recruitment and follow the right process.
• Lead by example in driving service culture, instore observations to monitor customer service levels and monitoring of customer service reports
• Gain awareness of market/customer trends in the retail industry and monitor what local competitors are doing, communicate back to Offer and Marketing Team where appropriate
  
  

• Exceed monthly sales turnover vs agreed budget
• Meet pre agreed KPIs of conversion, ATV, UPT and Sephora Collection
• Customer measures, lead them to exceed CRM recruitment targets, CRM contribution and App sign ups
• Improve store productivity and efficiency through implementing use of Rotageek and back-office modelling
• Shrinkage and the level of stock by store, meet company Audit results >85%
• Deliver agreed company measures in both Happy App and LOvemeter >80%
• Exceed agreed annual company employee satisfaction target
• Define, build, and follow up on people development plans in partnership with training and education
  
  

• Develop, create, and maintain a strong customer obsessed, brand focused environment for all frontline in everything that they do
• Together with senior leaders, continue to create a structured, analytical, commercially focused, engaging services culture
• Support in the roll out of relevant retail projects
• Gatekeeper of retail communications and data to area and store teams
  
  

• Knowledge and experience in sales, service and commercial KPI environments focusing on, but nor restricted to, conversion and average basket.
• You have experience in Leadership & management skills
• You have Commercial background and Saudi market awareness
• Comprehensive beauty Industry knowledge, up to date on trends and latest products
• Competent in Microsoft office, you have knowledge in PowerPoint & Excel
• You have Excellent communication skills
• You are Flexibility, adaptability & creativity
• You have a Minimum of 5-7 years’ experience in sales, operations and/or services within the beauty/retail/ industry
  
  

• High achievement drive, ability, and desire to drive change, team player and confident to work alone
• Embraces change, seizes opportunities, leads from the front
• High level of energy, enthusiasm, and motivation
• You fully understand the business needs and adapt to all requirements of a fast-paced environment.
• You can collaborate, connect, and build relationships with store teams, Area Managers and different support teams within Sephora Middle East HQ.
• Arabic & English is a must
• You have a valid driving license

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Retail, Personal Care Product Manufacturing, and Retail Luxury Goods and Jewelry

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The Retail Supervisor West is responsible for the people, standards, customer experience, financial and operational management of stores within the assigned area. The Retail Supervisor will support, coach, and develop the teams to translate the retail plans into tangible actions that enable store managers and store teams to reach and exceed targets.

KEY ACCOUNTABILITIES

1. Responsible for delivery of all pre agreed sales and KPI performance targets through monitoring, identifying opportunities and implementing appropriate actions.
2. Ensure the delivery of exceptional retail and operational standards throughout Sephora stores in allocated area of responsibility whilst ensuring delivery of best-in-class customer service across all stores.
3. To ensure compliance in all areas of operational activity and drive sales and profitability through the performance, development and coaching of Store Managers, store teams whilst managing within SME Business plan.
4. Provides leadership, support and direction to the store teams that reflects vision and strategic direction of SME.

Performance, Productivity & Results Management:

1. Leads teams, translating area performance objectives into store sales and KPI targets.
2. Monitor, report on performance KPIs and identify areas/store/leadership improvements.
3. Monitor store productivity to stay within agreed budgets and coach store managers to drive the right balance quality vs quantity when planning store schedules.
4. Customer and frontline obsession, lead by example, live customer and team by being present in stores four days a week.
5. Build the Beauty Playground of the Future – through Love (services), Loyalty (Sephora Card) and Differentiation (Offer).
6. Implement agreed Sephora Retail priorities and drive commercial success.
7. Develop team, recruit, and identify talent with focus to scale up and prepare potential Sephoraians for the next step of career ladder.
8. Embraces OMNI retailing, implements agreed measures of success, drives culture change in teams.

Management of Store Operations: Retail Operations:

1. Back of house organization, compliant with all SEPHORA policies and procedures.
2. Monitor stock levels on all inventory items. Conduct inventories on a timely basis/maintain updated inventory records and conduct (semi)annual stock take.
3. Responsible for the measurement and effectiveness of all processes. Provides timely, accurate and complete reports on the operating condition of the organization.
4. Recruit and develop exceptional people.
5. Optimize and oversee operations to ensure productivity and efficiency.
6. Ensure compliance with company’s policies and operational guidelines.

Store Merchandising and Standards:

1. Ensure that SEPHORA’s merchandising concepts are set up and always maintained.
2. Store standards of cleanliness and security are maintained.
3. Ensure key product launches and initiatives are fully supported.

Customer and People:

1. Define, build, and follow up on people development plans in partnership with training and education.
2. Maintain both fulfillment of leadership roles and general headcount through active succession planning and recruitment and follow the right process.
3. Lead by example in driving service culture, instore observations to monitor customer service levels and monitoring of customer service reports.
4. Gain awareness of market/customer trends in the retail industry and monitor what local competitors are doing, communicate back to Offer and Marketing Team where appropriate.

KPIs and deliverables:

1. Exceed monthly sales turnover vs agreed budget.
2. Meet pre agreed KPIs of conversion, ATV, UPT and Sephora Collection.
3. Customer measures, lead them to exceed CRM recruitment targets, CRM contribution and App sign ups.
4. Improve store productivity and efficiency through implementing use of Rotageek and back-office modelling.
5. Shrinkage and the level of stock by store, meet company Audit results >85%.
6. Deliver agreed company measures in both Happy App and LOvemeter >80%.
7. Exceed agreed annual company employee satisfaction target.
8. Define, build, and follow up on people development plans in partnership with training and education.

Brand and Culture:

1. Develop, create, and maintain a strong customer obsessed, brand focused environment for all frontline in everything that they do.
2. Together with senior leaders, continue to create a structured, analytical, commercially focused, engaging services culture.
3. Support in the roll out of relevant retail projects.
4. Gatekeeper of retail communications and data to area and store teams.

SKILLS AND EXPERIENCE

1. Knowledge and experience in sales, service and commercial KPI environments focusing on, but not restricted to, conversion and average basket.
2. You have experience in Leadership & management skills.
3. You have Commercial background and Saudi market awareness.
4. Comprehensive beauty Industry knowledge, up to date on trends and latest products.
5. Competent in Microsoft office, you have knowledge in PowerPoint & Excel.
6. You have Excellent communication skills.
7. You are Flexible, adaptable & creative.
8. You have a Minimum of 4-6 years’ experience in sales, operations and/or services within the beauty/retail industry.

PERSONALITY

1. High achievement drive, ability, and desire to drive change, team player and confident to work alone.
2. Embraces change, seizes opportunities, leads from the front.
3. High level of energy, enthusiasm, and motivation.
4. You fully understand the business needs and adapt to all requirements of a fast-paced environment.
5. You can collaborate, connect, and build relationships with store teams, Area Managers and different support teams within Sephora Middle East HQ.

The Retail Supervisor Central is responsible for the people, standards, customer experience, financial and operational management of stores within the assigned area. The Retail Supervisor will support, coach, and develop the teams to translate the retail plans into tangible actions that enable store managers and store teams to reach and exceed targets.
KEY ACCOUNTABILITIES
• Responsible for delivery of all pre agreed sales and KPI performance targets through monitoring, identifying opportunities and implementing appropriate actions
• Ensure the delivery of exceptional retail and operational standards throughout Sephora stores in allocated area of responsibility whilst ensuring delivery of best-in-class customer service across all stores
• To ensure compliance in all areas of operational activity and drive sales and profitability through the performance, development and coaching of Store Managers, store teams whilst managing within SME Business plan.
• Provides leadership, support and direction to the store teams that reflects vision and strategic direction of SME
Performance, Productivity & Results Management:
• Leads teams, translating area performance objectives into store sales and KPI targets
• Monitor, report on performance KPIs and identify areas/store/leadership improvements
• Monitor store productivity to stay within agreed budgets and coach store managers to drive the right balance quality vs quantity when planning store schedules
• Customer and frontline obsession, lead by example, live customer and team by being present in stores four days a week
• Build the Beauty Playground of the Future through Love (services), Loyalty (Sephora Card) and Differentiation (Offer)
• Implement agreed Sephora Retail priorities and drive commercial success
• Develop team, recruit, and identify talent with focus to scale up and prepare potential Sephoraians for the next step of career ladder
• Embraces OMNI retailing, implements agreed measures of success, drives culture change in teams
Management of Store Operations: Retail Operations:
• Back of house organization, compliant with all SEPHORA policies and procedures
• Monitor stock levels on all inventory items. Conduct inventories on a timely basis/maintain updated inventory records and conduct (semi)annual stock take
• Responsible for the measurement and effectiveness of all processes. Provides timely, accurate and complete reports on the operating condition of the organization
• Recruit and develop exceptional people
• Optimize and oversee operations to ensure productivity and efficiency
• Ensure compliance with company s policies and operational guidelines
Store Merchandising and Standards:
• Ensure that SEPHORA s merchandising concepts are set up and always maintained.
• Store standards of cleanliness and security are maintained.
• Ensure key product launches and initiatives are fully supported.
Customer and People:
• Define, build, and follow up on people development plans in partnership with training and education
• Maintain both fulfillment of leadership roles and general headcount through active succession planning and recruitment and follow the right process.
• Lead by example in driving service culture, instore observations to monitor customer service levels and monitoring of customer service reports
• Gain awareness of market/customer trends in the retail industry and monitor what local competitors are doing, communicate back to Offer and Marketing Team where appropriate
KPIs and deliverables:
• Exceed monthly sales turnover vs agreed budget
• Meet pre agreed KPIs of conversion, ATV, UPT and Sephora Collection
• Customer measures, lead them to exceed CRM recruitment targets, CRM contribution and App sign ups
• Improve store productivity and efficiency through implementing use of Rotageek and back-office modelling
• Shrinkage and the level of stock by store, meet company Audit results >85%
• Deliver agreed company measures in both Happy App and LOvemeter >80%
• Exceed agreed annual company employee satisfaction target
• Define, build, and follow up on people development plans in partnership with training and education
Brand and Culture:
• Develop, create, and maintain a strong customer obsessed, brand focused environment for all frontline in everything that they do
• Together with senior leaders, continue to create a structured, analytical, commercially focused, engaging services culture
• Support in the roll out of relevant retail projects
• Gatekeeper of retail communications and data to area and store teams
SKILLS AND EXPERIENCE
• Knowledge and experience in sales, service and commercial KPI environments focusing on, but nor restricted to, conversion and average basket.
• You have experience in Leadership & management skills
• You have Commercial background and Saudi market awareness
• Comprehensive beauty Industry knowledge, up to date on trends and latest products
• Competent in Microsoft office, you have knowledge in PowerPoint & Excel
• You have Excellent communication skills
• You are Flexibility, adaptability & creativity
• You have a Minimum of 5-7 years experience in sales, operations and/or services within the beauty/retail/ industry
PERSONALITY
• High achievement drive, ability, and desire to drive change, team player and confident to work alone
• Embraces change, seizes opportunities, leads from the front
• High level of energy, enthusiasm, and motivation
• You fully understand the business needs and adapt to all requirements of a fast-paced environment.
• You can collaborate, connect, and build relationships with store teams, Area Managers and different support teams within Sephora Middle East HQ.
• Arabic & English is a must
• You have a valid driving license

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The Retail Supervisor Central is responsible for the people, standards, customer experience, financial and operational management of stores within the assigned area. The Retail Supervisor will support, coach, and develop the teams to translate the retail plans into tangible actions that enable store managers and store teams to reach and exceed targets.

KEY ACCOUNTABILITIES

• Responsible for delivery of all pre agreed sales and KPI performance targets through monitoring, identifying opportunities and implementing appropriate actions
• Ensure the delivery of exceptional retail and operational standards throughout Sephora stores in allocated area of responsibility whilst ensuring delivery of best-in-class customer service across all stores
• To ensure compliance in all areas of operational activity and drive sales and profitability through the performance, development and coaching of Store Managers, store teams whilst managing within SME Business plan.
• Provides leadership, support and direction to the store teams that reflects vision and strategic direction of SME

Performance, Productivity & Results Management:

• Leads teams, translating area performance objectives into store sales and KPI targets
• Monitor, report on performance KPIs and identify areas/store/leadership improvements
• Monitor store productivity to stay within agreed budgets and coach store managers to drive the right balance quality vs quantity when planning store schedules
• Customer and frontline obsession, lead by example, live customer and team by being present in stores four days a week
• Build the Beauty Playground of the Future – through Love (services), Loyalty (Sephora Card) and Differentiation (Offer)
• Implement agreed Sephora Retail priorities and drive commercial success
• Develop team, recruit, and identify talent with focus to scale up and prepare potential Sephoraians for the next step of career ladder
• Embraces OMNI retailing, implements agreed measures of success, drives culture change in teams

Management of Store Operations: Retail Operations:

• Back of house organization, compliant with all SEPHORA policies and procedures
• Monitor stock levels on all inventory items. Conduct inventories on a timely basis/maintain updated inventory records and conduct (semi)annual stock take
• Responsible for the measurement and effectiveness of all processes. Provides timely, accurate and complete reports on the operating condition of the organization
• Recruit and develop exceptional people
• Optimize and oversee operations to ensure productivity and efficiency
• Ensure compliance with company’s policies and operational guidelines

Store Merchandising and Standards:

• Ensure that SEPHORA’s merchandising concepts are set up and always maintained.
• Store standards of cleanliness and security are maintained.
• Ensure key product launches and initiatives are fully supported.

Customer and People:

• Define, build, and follow up on people development plans in partnership with training and education
• Maintain both fulfillment of leadership roles and general headcount through active succession planning and recruitment and follow the right process.
• Lead by example in driving service culture, instore observations to monitor customer service levels and monitoring of customer service reports
• Gain awareness of market/customer trends in the retail industry and monitor what local competitors are doing, communicate back to Offer and Marketing Team where appropriate

KPIs and deliverables:

• Exceed monthly sales turnover vs agreed budget
• Meet pre agreed KPIs of conversion, ATV, UPT and Sephora Collection
• Customer measures, lead them to exceed CRM recruitment targets, CRM contribution and App sign ups
• Improve store productivity and efficiency through implementing use of Rotageek and back-office modelling
• Shrinkage and the level of stock by store, meet company Audit results >85%
• Deliver agreed company measures in both Happy App and LOvemeter >80%
• Exceed agreed annual company employee satisfaction target
• Define, build, and follow up on people development plans in partnership with training and education

Brand and Culture:

• Develop, create, and maintain a strong customer obsessed, brand focused environment for all frontline in everything that they do
• Together with senior leaders, continue to create a structured, analytical, commercially focused, engaging services culture
• Support in the roll out of relevant retail projects
• Gatekeeper of retail communications and data to area and store teams

SKILLS AND EXPERIENCE

• Knowledge and experience in sales, service and commercial KPI environments focusing on, but nor restricted to, conversion and average basket.
• You have experience in Leadership & management skills
• You have Commercial background and Saudi market awareness
• Comprehensive beauty Industry knowledge, up to date on trends and latest products
• Competent in Microsoft office, you have knowledge in PowerPoint & Excel
• You have Excellent communication skills
• You are Flexibility, adaptability & creativity
• You have a Minimum of 5-7 years’ experience in sales, operations and/or services within the beauty/retail/ industry

PERSONALITY

• High achievement drive, ability, and desire to drive change, team player and confident to work alone
• Embraces change, seizes opportunities, leads from the front
• High level of energy, enthusiasm, and motivation
• You fully understand the business needs and adapt to all requirements of a fast-paced environment.
• You can collaborate, connect, and build relationships with store teams, Area Managers and different support teams within Sephora Middle East HQ.

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
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The Retail Supervisor West isresponsible for the people, standards, customer experience, financial and operational management of stores within the assigned area.The Retail Supervisor will support, coach, and develop the teams to translate the retail plans into tangible actions that enable store managers and store teams to reach and exceed targets.

KEY ACCOUNTABILITIES

• Responsible for delivery of all pre agreed sales and KPI performance targets through monitoring, identifying opportunities and implementing appropriate actions
• Ensure the delivery of exceptional retail and operational standards throughout Sephora stores in allocated area of responsibility whilst ensuring delivery of best-in-class customer service across all stores
• To ensure compliance in all areas of operational activity and drive sales and profitability through the performance, development and coaching of Store Managers, store teams whilst managing within SME Business plan.
• Provides leadership, support and direction to the store teams that reflects vision and strategic direction of SME

Performance, Productivity & Results Management:

• Leads teams, translating area performance objectives into store sales and KPI targets
• Monitor, report on performance KPIs and identify areas/store/leadership improvements
• Monitor store productivity to stay within agreed budgets and coach store managers to drive the right balance quality vs quantity when planning store schedules
• Customer and frontline obsession, lead by example, live customer and team by being present in stores four days a week
• Build the Beauty Playground of the Future - through Love (services), Loyalty (Sephora Card) and Differentiation (Offer)
• Implement agreed Sephora Retail priorities and drive commercial success
• Develop team, recruit, and identify talent with focus to scale up and prepare potential Sephoraians for the next step of career ladder
• Embraces OMNI retailing, implements agreed measures of success, drives culture change in teams

Management of Store Operations: Retail Operations:

• Back of house organization, compliant with all SEPHORA policies and procedures
• Monitor stock levels on all inventory items. Conduct inventories on a timely basis/maintain updated inventory records and conduct (semi)annual stock take
• Responsible for the measurement and effectiveness of all processes. Provides timely, accurate and complete reports on the operating condition of the organization
• Recruit and develop exceptional people
• Optimize and oversee operations to ensure productivity and efficiency
• Ensure compliance with company's policies and operational guidelines

Store Merchandising and Standards:

• Ensure that SEPHORA's merchandising concepts are set up and always maintained.
• Store standards of cleanliness and security are maintained.
• Ensure key product launches and initiatives are fully supported.

Customer and People:

• Define, build, and follow up on people development plans in partnership with training and education
• Maintain both fulfillment of leadership roles and general headcount through active succession planning and recruitment and follow the right process.
• Lead by example in driving service culture, instore observations to monitor customer service levels and monitoring of customer service reports
• Gain awareness of market/customer trends in the retail industry and monitor what local competitors are doing, communicate back to Offer and Marketing Team where appropriate

KPIs and deliverables:

• Exceed monthly sales turnover vs agreed budget
• Meet pre agreed KPIs of conversion, ATV, UPT and Sephora Collection
• Customer measures, lead them to exceed CRM recruitment targets, CRM contribution and App sign ups
• Improve store productivity and efficiency through implementing use of Rotageek and back-office modelling
• Shrinkage and the level of stock by store, meet company Audit results >85%
• Deliver agreed company measures in both Happy App and LOvemeter >80%
• Exceed agreed annual company employee satisfaction target
• Define, build, and follow up on people development plans in partnership with training and education

Brand and Culture:

• Develop, create, and maintain a strong customer obsessed, brand focused environment for all frontline in everything that they do
• Together with senior leaders, continue to create a structured, analytical, commercially focused, engaging services culture
• Support in the roll out of relevant retail projects
• Gatekeeper of retail communications and data to area and store teams

SKILLS AND EXPERIENCE

• Knowledge and experience in sales, service and commercial KPI environments focusing on, but nor restricted to, conversion and average basket.
• You have experience in Leadership & management skills
• You have Commercial background and Saudi market awareness
• Comprehensive beauty Industry knowledge, up to date on trends and latest products
• Competent in Microsoft office, you have knowledge in PowerPoint & Excel
• You have Excellent communication skills
• You are Flexibility, adaptability & creativity
• You have a Minimum of 4-6 years' experience in sales, operations and/or services within the beauty/retail/ industry

PERSONALITY

• High achievement drive, ability, and desire to drive change, team player and confident to work alone
• Embraces change, seizes opportunities, leads from the front
• High level of energy, enthusiasm, and motivation
• You fully understand the business needs and adapt to all requirements of a fast-paced environment.
• You can collaborate, connect, and build relationships with store teams, Area Managers and different support teams within Sephora Middle East HQ.
• Arabic & English is a must
• You have a valid driving license

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Role Overview

The Facilities Supervisor is responsible for the total facilities management of Al Futtaim Global Trading Co.'s properties across Saudi Arabia, including retail stores, offices, and warehouses (owned or leased). The role covers both hard and soft services such as Mechanical, Electrical, and Plumbing (MEP), housekeeping, pest control, security, fire protection systems, CCTV, and access control.

This position ensures the effective management of Annual Maintenance Contracts (AMCs), compliance with agreed SLAs and KPIs, and implementation of Al Futtaim's health and safety standards across all facilities.

Key Responsibilities

Planning and Implementation

• Develop and implement MEP maintenance systems.
• Evaluate safety and security across all facilities.
• Submit monthly reports detailing maintenance activities and compliance.

Supervision and Monitoring

• Ensure Planned Preventive Maintenance (PPM) records are maintained and updated.
• Monitor third-party service providers and document performance and service feedback.

Corrective and Preventive Measures

• Attend meetings with store management and security teams to address maintenance and security concerns.
• Identify root causes of issues and propose preventive solutions.

Security and Loss Prevention

• Plan and implement safety and security measures to minimize loss, theft, damage, and shoplifting.

Third-Party Vendor Management

• Manage tasks outside the AMC scope by coordinating with external vendors.
• Request quotations, define scope of work, and ensure timely and quality execution.

Budgeting and Finance

• Contribute to annual business planning and manage monthly maintenance budgets.
• Raise purchase orders, track invoices, and ensure service delivery within SLA requirements.

Helpdesk and CAFM Management

• Oversee the helpdesk operations and manage facilities-related software including CAFM.
• Ensure timely tracking and resolution of maintenance requests.

Asset Management

• Monitor and maintain MEP and other assets using CAFM tools.
• Ensure proper asset lifecycle tracking and maintenance scheduling.

Required Skills and Qualifications

Education

• Diploma in a technical discipline or Facilities Management.
• Professional affiliation with FM bodies (e.g., BIFM, IFMA) is a plus.

Experience

• 3 to 5 years of relevant experience in retail facilities management in Saudi Arabia.

Technical Skills

• Strong hands-on experience with MEP systems and security infrastructure.
• In-depth understanding of the Saudi market, including vendors, licensing, property laws, and civil defense approvals.

Communication and CRM Skills

• Strong customer service orientation with a proactive, solution-driven mindset.
• Excellent written and verbal communication skills in English.

IT Skills

• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience using CAFM or other facilities management software is essential

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

• Develop and implement MEP maintenance systems.
• Evaluate safety and security across all facilities.
• Submit monthly reports detailing maintenance activities and compliance.
  
  

• Ensure Planned Preventive Maintenance (PPM) records are maintained and updated.
• Monitor third-party service providers and document performance and service feedback.
  
  

• Attend meetings with store management and security teams to address maintenance and security concerns.
• Identify root causes of issues and propose preventive solutions.
  
  

• Plan and implement safety and security measures to minimize loss, theft, damage, and shoplifting.
  
  

• Manage tasks outside the AMC scope by coordinating with external vendors.
• Request quotations, define scope of work, and ensure timely and quality execution.
  
  

• Contribute to annual business planning and manage monthly maintenance budgets.
• Raise purchase orders, track invoices, and ensure service delivery within SLA requirements.
  
  

• Oversee the helpdesk operations and manage facilities-related software including CAFM.
• Ensure timely tracking and resolution of maintenance requests.
  
  

• Monitor and maintain MEP and other assets using CAFM tools.
• Ensure proper asset lifecycle tracking and maintenance scheduling.
  
  

• Diploma in a technical discipline or Facilities Management.
• Professional affiliation with FM bodies (e.g., BIFM, IFMA) is a plus.
  
  

• 3 to 5 years of relevant experience in retail facilities management in Saudi Arabia.
  
  

• Strong hands-on experience with MEP systems and security infrastructure.
• In-depth understanding of the Saudi market, including vendors, licensing, property laws, and civil defense approvals.
  
  

• Strong customer service orientation with a proactive, solution-driven mindset.
• Excellent written and verbal communication skills in English.
  
  

• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience using CAFM or other facilities management software is essential
  
  

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Role Overview

The Facilities Supervisor is responsible for the total facilities management of Al Futtaim Global Trading Co.'s properties across Saudi Arabia, including retail stores, offices, and warehouses (owned or leased). The role covers both hard and soft services such as Mechanical, Electrical, and Plumbing (MEP), housekeeping, pest control, security, fire protection systems, CCTV, and access control.

This position ensures the effective management of Annual Maintenance Contracts (AMCs), compliance with agreed SLAs and KPIs, and implementation of Al Futtaim's health and safety standards across all facilities.

Key Responsibilities

Planning and Implementation

• Develop and implement MEP maintenance systems.
• Evaluate safety and security across all facilities.
• Submit monthly reports detailing maintenance activities and compliance.

Supervision and Monitoring

• Ensure Planned Preventive Maintenance (PPM) records are maintained and updated.
• Monitor third-party service providers and document performance and service feedback.

Corrective and Preventive Measures

• Attend meetings with store management and security teams to address maintenance and security concerns.
• Identify root causes of issues and propose preventive solutions.

Security and Loss Prevention

• Plan and implement safety and security measures to minimize loss, theft, damage, and shoplifting.

Third-Party Vendor Management

• Manage tasks outside the AMC scope by coordinating with external vendors.
• Request quotations, define scope of work, and ensure timely and quality execution.

Budgeting and Finance

• Contribute to annual business planning and manage monthly maintenance budgets.
• Raise purchase orders, track invoices, and ensure service delivery within SLA requirements.

Helpdesk and CAFM Management

• Oversee the helpdesk operations and manage facilities-related software including CAFM.
• Ensure timely tracking and resolution of maintenance requests.

Asset Management

• Monitor and maintain MEP and other assets using CAFM tools.
• Ensure proper asset lifecycle tracking and maintenance scheduling.

Required Skills and Qualifications

Education

• Diploma in a technical discipline or Facilities Management.
• Professional affiliation with FM bodies (e.g., BIFM, IFMA) is a plus.

Experience

• 3 to 5 years of relevant experience in retail facilities management in Saudi Arabia.

Technical Skills

• Strong hands-on experience with MEP systems and security infrastructure.
• In-depth understanding of the Saudi market, including vendors, licensing, property laws, and civil defense approvals.

Communication and CRM Skills

• Strong customer service orientation with a proactive, solution-driven mindset.
• Excellent written and verbal communication skills in English.

IT Skills

• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience using CAFM or other facilities management software is essential

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

• Develop and implement MEP maintenance systems.
• Evaluate safety and security across all facilities.
• Submit monthly reports detailing maintenance activities and compliance.
  
  

• Ensure Planned Preventive Maintenance (PPM) records are maintained and updated.
• Monitor third-party service providers and document performance and service feedback.
  
  

• Attend meetings with store management and security teams to address maintenance and security concerns.
• Identify root causes of issues and propose preventive solutions.
  
  

• Plan and implement safety and security measures to minimize loss, theft, damage, and shoplifting.
  
  

• Manage tasks outside the AMC scope by coordinating with external vendors.
• Request quotations, define scope of work, and ensure timely and quality execution.
  
  

• Contribute to annual business planning and manage monthly maintenance budgets.
• Raise purchase orders, track invoices, and ensure service delivery within SLA requirements.
  
  

• Oversee the helpdesk operations and manage facilities-related software including CAFM.
• Ensure timely tracking and resolution of maintenance requests.
  
  

• Monitor and maintain MEP and other assets using CAFM tools.
• Ensure proper asset lifecycle tracking and maintenance scheduling.
  
  

• Diploma in a technical discipline or Facilities Management.
• Professional affiliation with FM bodies (e.g., BIFM, IFMA) is a plus.
  
  

• 3 to 5 years of relevant experience in retail facilities management in Saudi Arabia.
  
  

• Strong hands-on experience with MEP systems and security infrastructure.
• In-depth understanding of the Saudi market, including vendors, licensing, property laws, and civil defense approvals.
  
  

• Strong customer service orientation with a proactive, solution-driven mindset.
• Excellent written and verbal communication skills in English.
  
  

• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience using CAFM or other facilities management software is essential