125 Retail Supervisor jobs in Saudi Arabia
Retail Supervisor
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The Retail Supervisor West is responsible for the people, standards, customer experience, financial and operational management of stores within the assigned area. The Retail Supervisor will support, coach, and develop the teams to translate the retail plans into tangible actions that enable store managers and store teams to reach and exceed targets.
KEY ACCOUNTABILITIES
- Responsible for delivery of all pre agreed sales and KPI performance targets through monitoring, identifying opportunities and implementing appropriate actions
- Ensure the delivery of exceptional retail and operational standards throughout Sephora stores in allocated area of responsibility whilst ensuring delivery of best-in-class customer service across all stores
- To ensure compliance in all areas of operational activity and drive sales and profitability through the performance, development and coaching of Store Managers, store teams whilst managing within SME Business plan.
- Provides leadership, support and direction to the store teams that reflects vision and strategic direction of SME
Performance, Productivity & Results Management:
- Leads teams, translating area performance objectives into store sales and KPI targets
- Monitor, report on performance KPIs and identify areas/store/leadership improvements
- Monitor store productivity to stay within agreed budgets and coach store managers to drive the right balance quality vs quantity when planning store schedules
- Customer and frontline obsession, lead by example, live customer and team by being present in stores four days a week
- Build the Beauty Playground of the Future – through Love (services), Loyalty (Sephora Card) and Differentiation (Offer)
- Implement agreed Sephora Retail priorities and drive commercial success
- Develop team, recruit, and identify talent with focus to scale up and prepare potential Sephoraians for the next step of career ladder
- Embraces OMNI retailing, implements agreed measures of success, drives culture change in teams
Management of Store Operations: Retail Operations:
- Back of house organization, compliant with all SEPHORA policies and procedures
- Monitor stock levels on all inventory items. Conduct inventories on a timely basis/maintain updated inventory records and conduct (semi)annual stock take
- Responsible for the measurement and effectiveness of all processes. Provides timely, accurate and complete reports on the operating condition of the organization
- Recruit and develop exceptional people
- Optimize and oversee operations to ensure productivity and efficiency
- Ensure compliance with company's policies and operational guidelines
Store Merchandising and Standards:
- Ensure that SEPHORA's merchandising concepts are set up and always maintained.
- Store standards of cleanliness and security are maintained.
- Ensure key product launches and initiatives are fully supported.
Customer and People:
- Define, build, and follow up on people development plans in partnership with training and education
- Maintain both fulfillment of leadership roles and general headcount through active succession planning and recruitment and follow the right process.
- Lead by example in driving service culture, instore observations to monitor customer service levels and monitoring of customer service reports
- Gain awareness of market/customer trends in the retail industry and monitor what local competitors are doing, communicate back to Offer and Marketing Team where appropriate
KPIs and deliverables:
- Exceed monthly sales turnover vs agreed budget
- Meet pre agreed KPIs of conversion, ATV, UPT and Sephora Collection
- Customer measures, lead them to exceed CRM recruitment targets, CRM contribution and App sign ups
- Improve store productivity and efficiency through implementing use of Rotageek and back-office modelling
- Shrinkage and the level of stock by store, meet company Audit results >85%
- Deliver agreed company measures in both Happy App and LOvemeter >80%
- Exceed agreed annual company employee satisfaction target
- Define, build, and follow up on people development plans in partnership with training and education
Brand and Culture:
- Develop, create, and maintain a strong customer obsessed, brand focused environment for all frontline in everything that they do
- Together with senior leaders, continue to create a structured, analytical, commercially focused, engaging services culture
- Support in the roll out of relevant retail projects
- Gatekeeper of retail communications and data to area and store teams
SKILLS AND EXPERIENCE
- Knowledge and experience in sales, service and commercial KPI environments focusing on, but nor restricted to, conversion and average basket.
- You have experience in Leadership & management skills
- You have Commercial background and Saudi market awareness
- Comprehensive beauty Industry knowledge, up to date on trends and latest products
- Competent in Microsoft office, you have knowledge in PowerPoint & Excel
- You have Excellent communication skills
- You are Flexibility, adaptability & creativity
- You have a Minimum of 4-6 years' experience in sales, operations and/or services within the beauty/retail/ industry
PERSONALITY
- High achievement drive, ability, and desire to drive change, team player and confident to work alone
- Embraces change, seizes opportunities, leads from the front
- High level of energy, enthusiasm, and motivation
- You fully understand the business needs and adapt to all requirements of a fast-paced environment.
- You can collaborate, connect, and build relationships with store teams, Area Managers and different support teams within Sephora Middle East HQ.
- Arabic & English is a must
- You have a valid driving license
Retail Supervisor
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إعلان وظيفي: مشرف مبيعات تجزئة
الموقع: الرياض و الخبر
نوع الوظيفة: دوام كامل
نحن شركة مركبات إكس، علامة تجارية مسجلة ورائدة في مجال صيانة السيارات منذ عام 2012، نسعى لتعزيز تجربة عملائنا في التجزئة
منتجاتنا:
محسنات ومعالجات السيارات والشاحنات : تطيل عمر المركبات وتخفض تكاليف التشغيل.
زيوت وسوائل السيارات والشاحنات: جودة عالية ومعتمدة من مصنعي السيارات
فلاتر هواء وزيوت: جودة أصلية وتقنيات عالية
فرامل: فحمات عالية الاداء وهوبات ذات عمر أطول بجودة أصلية
منتجات صيانة والعناية بنظام التكييف: بديله للصيانة التقليدية المكلفه
انظمة التعليق: مساعدات ومقصات ذات تحمل عالي
الوصف الوظيفي:
نبحث عن مشرف مبيعات تجزئة ديناميكي وذو خبرة لقيادة فريق المبيعات في فروعنا حول المملكة. سيكون المشرف مسؤولاً عن تحقيق أهداف المبيعات، تحسين تجربة العملاء، وإدارة العمليات اليومية للمتجر.المهام والمسؤوليات:الإشراف على فريق المبيعات وتحفيزهم لتحقيق أهداف المبيعات الشهرية.
ضمان تقديم خدمة عملاء ممتازة تتماشى مع معايير الشركة.
تدريب وتطوير أعضاء الفريق لتعزيز مهاراتهم في المبيعات وخدمة العملاء.
تحليل بيانات المبيعات وإعداد تقارير دورية للإدارة.
التعامل مع شكاوى العملاء وحل المشكلات بفعالية.
ضمان الالتزام بسياسات الشركة والإجراءات التشغيلية.
تحسين تجربة العملاء وتحقيق معدلات رضى أعلى
Company Description
Mrkbatx is the trusted one-stop-shop automotive solutions brand in the Gulf region, specializing in oils and auto spare parts. Established in 2012, Mrkbatx is the exclusive brand agent in the Kingdom for international brands. Our brand is well-regarded for its dedication to quality products and exceptional customer service.
Role Description
This is a full-time on-site role for a Retail Supervisor, located in Al Khobar and Riyadh. The Retail Supervisor will oversee daily retail operations, manage staff, ensure product knowledge is up-to-date, and maintain high levels of customer service. Other responsibilities include supervising staff, handling customer queries, and ensuring the store is well-organized and clean.
Qualifications
- Strong Supervisory Skills and experience in Retail Operations
- Extensive Product Knowledge in the automotive industry
- Excellent Communication and Customer Service skills
- Ability to manage and lead a team effectively
- Flexible and adaptable to various job-related tasks
Retail Sales Supervisor
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About Lebara Mobile KSA
Labara Mobile KSA is a
leading telecommunications company
and a
multi-award-winning virtual network operator (MVNO)
providing high-quality mobile services across the Kingdom. We operate in the
telecom industry
, focused on transforming the sector by delivering affordable, reliable, and customer-centric products that help people stay connected with their loved ones around the world.
Job Objective:
- Provide excellent customer service at the main showroom and achieve targeted sales goals.
Key Duties & Responsibilities:
- Greet customers professionally and courteously.
- Demonstrate strong persuasion and sales skills.
- Understand customer needs and recommend appropriate solutions.
- Address customer issues or escalate them to the concerned department when necessary.
- Sell SIM cards (postpaid and prepaid).
- Ensure customer satisfaction with products and services.
- Monitor stock levels and report shortages to the supervisor.
- Attend meetings and training sessions on new products and services.
- Maintain punctuality and demonstrate effective time management.
Minimum Job Qualifications Requirement
Bachelors / Diploma in Business Administration or such related degree
Arabic and English fluency.
Minimum Work Experience
Minimum (0-1) years' experience in related field.
Preferably telecommunication industry.
Work Hours:
• Sunday to Thursday
- 8:00 AM to 5:00 PM (including lunch break)
- 9:00 AM to 6:00 PM (including lunch break)
Benefits:
• Competitive salary package
• Health insurance for employees and eligible dependents (VIP/ As per company policy)
• Health club subscription / As per company policy
• Monthly mobile credit allowance
• Inclusive and collaborative work environment
- Posting Open Date: 20 October 2025
- Posting Close Date: 20 November 2025
Retail Sales Supervisor
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Exciting Career Opportunities at Riyadh Airport Duty Free
One of our prestigious clients, a leading
international retail brand
, is seeking dynamic and experienced professionals to join their team at
Riyadh Airport Duty Free
. We are currently hiring for the following positions:
1. Retail Sales Supervisor
2. Terminal Manager
Key Responsibilities
Retail Sales Supervisor
- Lead and motivate the sales team to achieve and exceed sales targets.
- Deliver exceptional customer service and ensure a world-class shopping experience.
- Monitor daily sales performance, inventory levels, and merchandising standards.
- Train and coach team members on product knowledge, sales techniques, and customer engagement.
- Ensure compliance with company policies, procedures, and duty-free regulations.
Terminal Manager
- Oversee all retail operations within the duty-free terminal.
- Manage store performance, budgets, and operational KPIs.
- Coordinate with airport authorities, logistics, and security teams.
- Ensure smooth staffing, scheduling, and team performance across multiple shifts.
- Implement marketing campaigns, promotions, and seasonal product launches.
- Drive continuous improvement in customer satisfaction, operational efficiency, and compliance.
Requirements
- Minimum
5 years of experience
in retail (luxury, duty-free, or large-scale retail operations preferred). - Proven experience in
team leadership and operational management
. - Strong communication and interpersonal skills.
- Fluent in English
(Arabic is an advantage). - Ability to work in a
fast-paced, multicultural airport environment
. - Strong problem-solving, organizational, and decision-making skills.
Retail Sales Supervisor
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*Contexte et environnement
Internally Interaction; *
- All departments, Team, including HSEQ, Marketing, Finance, HRI Supply chain, procurement, IT, Customer Service & Audit.
- External Interaction: Suppliers (Retail Vans, Marketing, 3rd party retail warehouses)
External :
- keep continuous eye on distributors and competition to get hold of the market situations.
- Having Enterprise Resources planning system (MIRA. SAP) adds difficulties for reconciliation
*Activités *
- Supervise the activities of the sales team including marketing activities like product activations.
- Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
- Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers' on-boarded reports.
- Prepare sales presentations and other sales tools.
- Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
- Initiate sales activities, strategies. and sales plans required to build brand visibility.
- Develop and maintain accurate records of prospects, leads, pricing, sales activities. and active clients.
- Evaluate the performance of the sales team and seek ways to improve the team 's performance.
- Identify the trends in the market. both current. and future that are likely to affect the performance of the organization.
- Ensure the TotalEnergies products are displayed correctly in the outlets.
*Profil du candidat *
- Bachelors degree in a business-related course with emphasis on marketing.
- Proven work experience in sales and marketing and achieving set targets.
- Excellent communication skills, both written and verbal communication.
- Ability to lead and motivate a sales team, and put in place measures to retain a great team.
- Excellent selling skills, ability to close deals. and deal with post-purchase anxiety.
- Excellent selling skills, people-oriented, and ability to motivate a team.
- Ability to identify potential areas of growth and identify new business partnership opportunities
- Strong organization skills and multi-tasking skills.
- A Saudi driving license is necessary.
*Informations supplémentaires
TotalEnergies valorise la diversité, promeut le développement individuel et offre des opportunités d'emploi égales à tous les candidats. *
Retail Sales Supervisor
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Job Title:
Sales Supervisor – FMCG (Retail Sector)
Location:
Riyadh, Saudi Arabia
About the Role:
We are looking for an experienced and motivated Sales Supervisor
to join our team in the
FMCG retail sector
. The ideal candidate will be responsible for leading and supporting a sales team to achieve targets, expanding market presence, and ensuring excellent execution in the field.
Key Responsibilities:
- Supervise, coach, and motivate a team of sales representatives.
- Develop and execute sales strategies to achieve company objectives.
- Monitor market trends, competitors' activities, and provide insights.
- Ensure proper coverage, visibility, and availability of products in retail outlets.
- Prepare and analyze sales reports for management.
Requirements:
- Minimum
3 years of experience
in FMCG sales, retail is a must. - Strong leadership, communication, and team management skills.
- Proven track record of achieving sales targets.
- Based in
Riyadh
with good market knowledge in
Riyadh
. - Valid Saudi driving license is an advantage.
How to Apply:
If you are a passionate leader looking for a growth opportunity, please send your CV
Retail Sales Training Supervisor
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Lead the end-to-end retail sales training agenda. needs analysis, curriculum design, delivery, and field coaching—to lift conversion, ATV/UPT, and mystery-shopping scores across stores (≈50–70% field).
Key Responsibilities
- Own TNA and the annual retail training calendar (onboarding, refreshers, campaigns).
- Design/update sales & product curricula, playbooks, and SOPs (AR/EN); ensure version control.
- Deliver workshops; run train-the-trainer and certify store leaders.
- Conduct on-the-job coaching (role-plays, shadowing) with action plans and re-checks.
- Prepare launch readiness kits (product briefs, talk tracks, FAQ) for new collections & promos.
- Enable POS/CRM proficiency, clienteling, add-on/cross-sell, and basket-building techniques.
- Coordinate with Operations/VM/Marketing for campaign execution and store readiness.
- Administer LMS: upload modules, assign paths, track completions, and manage assessments.
- Build micro-learning (videos/one-pagers) and localization for AR/EN audiences.
- Run skill audits, mystery-shop follow-ups, and remedial coaching plans.
- Track impact via KPIs (conversion, ATV, UPT, accessory mix, NPS, compliance) and publish reports.
- Manage training logistics, schedules, budget, and vendor relationships.
- Support store manager capability (people coaching, floor management, performance huddles).
- Drive policy, safety & loss-prevention refreshers in alignment with company standards.
Competencies
- Strong facilitation & instructional design; confident with role-play and adult learning methods.
- Field-coaching excellence; turns insights into clear action plans and measurable uplift.
- Data-driven mindset; fluent in Excel/PowerPoint; comfortable with LMS/authoring tools.
- Stakeholder management and cross-functional collaboration (Ops/VM/Marketing/HR).
- Bilingual (Arabic/English) with crisp written decks and compelling delivery.
- Planning & prioritization under retail pace; detail-orientation and follow-through.
- Change agility, problem-solving, and the ability to motivate frontline teams.
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Sales Management Director
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Company: Hisham Al Baloushi Group
Reporting to: Group CEO
Key Responsibilities:
Develop and implement strategic and annual sales management plans for the food distribution and wholesale sector, with oversight of real estate sales when required.
Lead and manage sales teams (supervisors and representatives) to ensure achievement of monthly and annual sales targets.
Grow and strengthen the network of existing clients, while expanding the base of active and recurring customers across the Kingdom and beyond.
Continuously monitor market trends and competitors, proposing effective strategies to increase market share of the Group's products and private labels.
Negotiate and close strategic contracts with key accounts to secure sustainable growth.
Prepare and submit accurate performance reports (weekly, monthly, quarterly, and annual) to executive management.
Oversee pricing strategies, promotional activities, and distribution channels.
Ensure proper collection of receivables in line with company policies.
Train, coach, and motivate sales teams to achieve maximum performance.
Qualifications and Experience:
Proven 7–10 years of solid experience in Sales Management within the FMCG and food distribution sector.
Demonstrated track record in leading sales teams and consistently achieving monthly and annual targets.
Strong client network within the food & beverage sector across Saudi Arabia and internationally.
Fluency in English (written and spoken) is a must.
Additional experience in real estate sales is a plus.
Skills:
Strong leadership and team motivation.
Strategic and operational planning.
Excellent negotiation and persuasion skills.
Strong communication skills in Arabic and English.
Ability to work under pressure and willingness to travel domestically and internationally.
KPIs:
Achievement of monthly and annual sales targets.
Growth rate of sales in food products.
Increase in the number of active and recurring customers.
Expansion of geographic coverage within the Kingdom.
Timely and accurate submission of periodic reports.
Digital Marketing Supervisor - Retail | Saudi Arabia
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Leverage your abilities and join the dynamic team of the market leader in the home improvement retail business.
The Digital Marketing Supervisor will be responsible for managing and optimizing the paid media activities across digital platforms. handling day-to-day communication with external agencies, ensuring media performance is aligned with the business goals, and preparing daily performance reports for internal stakeholders
This role requires strong analytical skills, a proactive attitude, and a deep understanding of e-commerce marketing, social media ads management, and performance tracking.
Key Accountabilities- Act as the primary liaison between our company and external media buying agencies.
- Monitor, track, and ensure campaign performance is meeting targets across all digital platforms (Meta, TikTok, Snapchat, Google, etc.).
- Prepare and deliver daily media performance reports, highlighting key metrics, optimization insights, and actionable recommendations.
- Review and challenge media plans and proposals from agencies to ensure alignment with business objectives.
- Oversee campaign setup, targeting accuracy, and tracking integration to ensure data accuracy.
- Collaborate with internal marketing, creative, and product teams to align campaigns with overall brand and performance strategies.
- Support budget management by monitoring spend pacing against planned budgets.
- Continuously stay updated on the latest advertising trends, platform updates, and best practices to drive performance improvements
- Maintain full visibility and control over media buying activities through close coordination with agencies.
- Ensure media spend is optimized to achieve target KPIs (ROAS, CPA, Traffic, Conversion Rate, etc.).
- Deliver accurate and timely daily performance dashboards and reports.
- Identify issues proactively (such as underperformance, tracking errors, or budget misalignment) and coordinate resolutions swiftly.
- Maintain data integrity across reporting and analytics tools.
- Contribute to achieving revenue and user acquisition targets through effective media management.
- Bachelor’s degree in marketing, Business Administration, Communications, or a related field is preferred.
- Minimum of 3 : 5 years of experience in digital media buying, with a proven focus on e-commerce platforms any 2 of the following ( OpenCart , Salla , ZED , Shopify , Magento , Adobe , Hybris , WoCommerce )
- Hands-on experience and strong familiarity with social media ads managers (Meta Business Manager, TikTok Ads Manager, Snapchat Ads Manager, Google Ads, etc.).
- Solid understanding of tracking, measurement, and attribution models (pixel setup, event tracking, Google Tag Manager, CAPI integrations, XML Feed etc.).
- Strong analytical skills and proficiency in using reporting tools (Excel, Looker Studio, etc.).
- Excellent communication and coordination skills, with experience managing agency relationships.
- Results-oriented mindset with a commitment to performance improvement and ROI growth.
- Ability to work independently and manage multiple projects simultaneously in a fast-paced environment.
Preferred Skills (nice to have):
- Experience with affiliate marketing and programmatic Media buying.
- Certification(s) in digital advertising (Meta Blueprint, Google Ads, etc.).
Sales Management Senior Lead Specialist
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Job Description
Principal Duties and Responsibilities
- Develop and execute account management plans for strategic clients, ensuring long-term engagement and satisfaction.
- Lead the identification and pursuit of high-impact sales opportunities.
- Drive sales pipeline development, oversee proposal creation, and support contract negotiations with key stakeholders.
- Represent the company in high-level meetings, investor forums, and industry events.
- Ensure all sales activities adhere to internal policies, procedures, and regulatory requirements.
- Conduct in-depth market intelligence and competitor analysis to shape data-driven sales strategies and identify market trends.
Key Accountabilities
- Carry out daily operations assigned for the department to comply with the company's standards.
- Prepare timely and accurate department reports to meet the requirements, objectives, and standards of the company and the department.
- Ensure the satisfaction of internal and external customers to address their needs in a courteous and timely manner.
- Follow all relevant policies, procedures, and processes in order for the work to be carried out in a controlled and consistent manner.
- Contribute to the identification of opportunities for continuous improvement of processes and practices, work processes, cost effectiveness, and productivity enhancement.
- Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions.
- Maintain a good and respectful relationship with other colleagues and represent the company in a good image.
Job Requirements
Education and Certifications
- Bachelor Degree in Marketing, Business Administration or similar is required, Master Degree is preferred.
- Professional certifications are preferred
Knowledge and Experience
- 6 + years of experience in sales, business development, or client relationship management
Skills Required
- Presentation skills in Arabic and English
- Communication & Negotiation skills
- Strategic thinking