116 Retail Operations jobs in Saudi Arabia

Job Responsibilities: Head of Retail Operations

Location:
Riyadh, Saudi Arabia (with regular travel across the Kingdom)

Operational Leadership

• Lead and oversee the day-to-day retail operations across all stores within the Kingdom, ensuring consistent execution of brand and service standards.
• Monitor and drive store performance metrics including sales, footfall, conversion, ATV, UPT, and shrinkage.
• Develop and implement SOPs to streamline and standardize operational practices across the network.
• Maintain store compliance with company policies, visual merchandising standards, and hygiene/housekeeping norms.

Team Management & Development

• Build and manage a strong retail team, fostering a culture of discipline, punctuality, and performance.
• Lead recruitment, training, and onboarding of retail staff across all levels.
• Implement motivation, rewards, recognition, and incentive programs to boost team engagement and productivity.
• Evaluate team performance and provide regular coaching, feedback, and development plans.

Strategic Alignment & Collaboration

• Work closely with Category, Supply Chain, and Marketing teams to ensure unified execution of commercial and promotional strategies.
• Align weekly goals and priorities across functions to maximize impact and agility on the shop floor.
• Drive alignment between demand planning, stock availability, and in-store execution.

Business & Financial Acumen

• Analyze store-level performance data and drive actionable insights to improve profitability and productivity.
• Set and manage store budgets, P&L targets, and cost optimization plans.
• Use KPIs and dashboards to track progress against business goals and identify improvement areas.

Customer Experience & Brand Standards

• Ensure exceptional customer service standards are consistently delivered across all stores.
• Monitor customer feedback and take corrective actions to enhance satisfaction and loyalty.
• Lead store audits and mystery shopping programs to maintain high operational standards.

Expansion & Growth

• Support new store openings, relocations, and renovations in line with business strategy and timelines.
• Contribute to retail network planning by evaluating performance of existing stores and identifying new opportunities.

Head of Retail Operations

Location: Riyadh, Saudi Arabia (Frequent Travel Across the Kingdom)
Language Requirement: Fluent Arabic (Mandatory)
Industry: Fashion & Lifestyle Retail
Gross Monthly Salary: SAR 30,000 + Annual Bonus

About the Role

We are seeking a dynamic Head of Retail Operations to lead and optimize our nationwide fashion retail network. The ideal candidate will have deep expertise in mid-priced, large-range fashion/lifestyle brands within the Saudi market, with proven leadership in driving operational excellence, sales growth, and team performance.

Key Responsibilities

• Lead nationwide retail operations, ensuring achievement of sales and operational targets.

• Implement structured processes to drive consistency, efficiency, and high performance.

• Monitor KPIs and market trends to identify growth opportunities.

• Recruit, train, motivate, and manage high-performing retail teams.

• Oversee rewards, recognition, and incentive programs to boost engagement and results.

• Collaborate with Category, Supply Chain, and Marketing to align on weekly goals.

Qualifications

• 10–12 years of experience in managing mid-priced/large-range fashion retail operations (e.g., Max, Splash, BFL, Iconic, Forever 21, Red Tag, Lefties, Borders).

• Strong business acumen, numerical skills, and strategic decision-making ability.

• Proven leadership in the Saudi retail market with a disciplined, process-oriented mindset.

Compensation & Benefits

• Gross Salary: SAR 30,000/month.

• Private health insurance.

• 21 business days of paid annual vacation, including flight tickets.

• Performance-based annual bonus of up to 4 months’ salary .

As a Sales Agent - Retail Operations at Six Flags Qiddiya City and Aquarabia, you will play a crucial role in enhancing the overall guest experience by providing exceptional service and support across our retail and food & beverage outlets. You will be responsible for actively engaging with guests, showcasing our products, and driving sales through excellent product knowledge and customer interaction. This role involves working as part of a dynamic team to meet and exceed sales targets while ensuring a welcoming and enjoyable environment for all visitors.

Key Responsibilities:

• Engage with guests in a friendly and professional manner to promote products and drive sales.
• Maintain a thorough knowledge of product offerings, seasonal promotions, and retail policies.
• Process sales transactions accurately and handle cash and payment systems following company standards.
• Assist in inventory management by restocking shelves and maintaining visual merchandising standards.
• Respond to guest inquiries and concerns, providing prompt and effective resolutions.
• Support team members and contribute to a positive guest service atmosphere.
• Participate in location cleanliness and tidiness, ensuring that all areas meet safety and health standards.
• Assist with special events and promotions as needed.

• High school diploma or equivalent is required; additional education in a related field is a plus.
• Previous experience in sales, retail, or customer service preferred.

• Excellent communication and interpersonal skills.
• Strong ability to engage with guests and build rapport quickly.
• Sales-driven mindset with a focus on achieving individual and team targets.
• Ability to work in a fast-paced environment and can handle multiple tasks simultaneously.
• Detail-oriented with a commitment to maintaining product presentation standards.
• Basic math skills for handling cash transactions.
• Flexibility to work a varied schedule, including weekends, holidays, and evenings as required.
• Proficiency in using retail POS systems and familiarity with cash handling procedures.
• Ability to cooperate and work well within a team environment.

We are a leading multinational retailer based on GCC.

We are looking for an experienced Director of Retail Operations to organize and oversee the operations of our stores. You will assume responsibility for the company's overall success by setting targets, supervising managers, and ensuring that they are attained. The Operations Director is expected to execute company strategies by maximizing store profitability. You will have control over store expenses, protect company assets, and manage overall store standards and processes for customer service excellence, merchandising and inventory management, retail operations, and ensure that team participation is consistent and well managed. Effective operations directors are skilled in managing diverse operations. They have a strategic mindset and are excellent leaders. Excellent financial and operational planning abilities are essential for this role. The goal is to ensure that our company meets and exceeds the expectations of business development and efficiency.

Duties and responsibilities

• Provides leadership to the team and oversees retail activities. Hires, trains, and oversees management team performance.
• Full P/L responsibility.
• Sets objectives for retail teams to ensure a high standard of service provided in the store.
• Ensures structure is provided for the retail teams in KPIs, policies and procedures, trading feedback processes, trading calendars, and controlling retail costs.
• Reviews and analyzes sales and operational records and reports; uses data to project sales, determines profitability and targets, and identifies potential new markets.
• Prepares and implements the county budget; monitors and approves expenses.
• Collaborates with managers to develop sales goals for each location, monitors progress toward those goals and develops strategies to attract and retain customers.
• Develops marketing programs and promotions to increase sales and/or introduce new products.
• Identifies opportunities for improvement; designs and implements training, strategies, policies, goals, and other resources to maximize productivity and morale.
• Schedules and directs regular sales meetings and events to share information, set and revise goals, and increase morale.
• Oversees warehouse operations in conjunction with the Supply Chain Manager.
• Manages inventory by monitoring inventory levels and planning stock supply to ensure the availability of the full line of products.
• Maintains knowledge of the market, competition, and best practices and trends in sales techniques and strategies.
• Conducts performance evaluations that are timely and constructive. Handles discipline and termination of employees in accordance with company policy and labor law.
• Performs other duties as assigned.

Requirements

• Strong verbal and written communication skills.
• Excellent sales and customer service skills, with proven negotiation skills.
• Excellent math skills to draft and implement budgets and conduct data analysis.
• Excellent supervisory and leadership skills.
• A thorough understanding of the company's products and/or services, and those of immediate competitors in the surrounding market.
• Bachelor's degree in business, Marketing, Finance, or related field; OR Extensive experience as a sales manager is required.
• Must be able to travel regularly throughout the GCC.

The role is responsible for working in day-to-day workflow activities ensuring a range of operations activities are executed accurately and in compliance with policies and guidelines. He/she resolves queries from internal and external stakeholders in a clear and timely manner. He/she works with the Head to develop and improve unit policies, processes, and procedures. He manages customer documentation, verifies account activities, customer details and practices regulatory compliance while meeting quality standards for operational activity.

The role is highly detail-oriented in his work as he handles the processing of numerous transactions and documents on a day-to-day basis. He is also a strong team player as he collaborates with various internal and external stakeholders.

• Executes payments, transactions, and service requests including administration and servicing activities for retail and commercial clients, well within service line agreements (SLAs).
• Collaborates with cross-functional stakeholders across technical and business units to promote efficient workflows, manage interdependencies, and oversee transaction on-time completion and a positive customer experience.
• Follow-up with the transacting international banks; monitor and reconcile daily receipts and disbursement transactions.
• Provide support to customer dispute letters, affidavits of fraud, and other documents received from Card Members including Visa/MasterCard/Amex.
• Maintains daily MIS for incoming & outgoing retrieval & chargeback.
• Contact merchants to retrieve valid supporting documents pertaining to the Chargebacks & retrievals.
• Processes new applications for Merchant, Debit/Credit card, renewals, and dispatch and execute end-to-end card production process.
• Executes all card maintenance requests like expiration, PIN, address modification, and loss.
• Executes Card & POS Operation transactions/activities and reconciliation processes effectively to ensure proper settlements and reconciliation.
• Reconciling payments to ensure the integrated systems reflect the correct transactions.
• Performing daily financial transactions such as verifying, calculating, and posting accounts receivable data.
• Reconcile account balances to maintain accurate general ledger account balances and comply with related policies, practices, and/or regulations.
• Enforce, incorporate, and comply with all necessary controls and related information security (EIS) policies, procedures, practices, training, reporting, personal due diligence and vigilance, within departmental/unit activities and operations.

Preferred Qualifications

• A tertiary-level qualification from an internationally/regionally recognized institution, preferably with a focus on Accounting, Business, or Finance.

Years & Nature of Experience

• Will be a fresh graduate to 3 years of experience in Banking Operations, particularly Cards Operations, in Retail and Commercial Banking.
• If with experience, would have been accountable for completion of assigned tasks and project work and has developed a level of competence to carry out work independently.

The Role

We are seeking a dedicated Customer Service Specialist to join a growing investment firm in Riyadh. The ideal candidate will provide exceptional support to clients, ensuring a seamless and professional experience as they navigate investment opportunities and services. Responsibilities: - Respond to client inquiries promptly and professionally via phone, e-mail, and in-person. - Assist clients with account setup, updates, and investment product information. - Resolve customer issues and complaints efficiently, escalating complex cases as necessary. - Maintain accurate records of customer interactions and transactions. - Collaborate with internal teams to improve client experience and service delivery. - Stay updated on company investment products, policies, and industry trends to provide accurate information.

Requirements

• Proven experience in customer service, preferably in the investment or financial sector, within KSA. - You will need to hold a CME-1 certificate. - Strong communication skills in English and Arabic, both verbal and written. - Ability to handle sensitive information with confidentiality. - Bachelor's degree in business, finance, or related field is preferred.

About the company

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years success under our belts and a workforce of 10,000+ people across 32 countries, weve evolved to put our customers at the heart of everything we do. So much more than a specialist recruitment business, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. By providing advice, insights and expertise on issues you face today in the fast-paced world of work, we help you make the right decisions for tomorrow. Offering an unrivalled suite of recruitment and workplace solutions, whether youre looking for whats next in your career, or have a gap to fill, well help you get where you want to go. You can rely on us to deliver today and help you plan for tomorrow.

To ensure customer satisfaction and loyalty by delivering professional service, managing inquiries, maintaining accurate client records, and supporting internal teams through proactive communication and feedback reporting.

Responsibilities:

• Answer incoming phone calls, emails, chats promptly and professionally.
• Receive and process customer inquiries from all marketing channels, including online orders, and ensure they are entered into the CRM system.
• Provide customers with basic product/service information and direct them to the right contact when necessary.
• Maintain a courteous, welcoming, and service-oriented approach in all customer interactions.
• Regularly update and maintain the CRM system with accurate contact details, communication history, and notes.
• Coordinate with relevant internal departments to ensure customer issues are addressed and resolved efficiently.
• Follow up with customers after order delivery to ensure satisfaction and collect feedback.
• Proactively reach out to inactive customers to identify reasons and re-engage them.
• Generate monthly reports on customer activity, feedback, and engagement trends.
• Share insights with the marketing team to support service improvement initiatives.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.

• Strong written and verbal communication skills.

• She should have high level of interpersonal and customer handling skills.

• Proficiency in Arabic and English is a strong advantage.

Please send you're your CV to

Customer Service & Order Processing Specialist

Location:
Jeddah, Saudi Arabia

Job Type:
Full-time

About the Role

We are looking for a motivated and detail-oriented Customer Service & Order Processing Specialist to join our growing e-commerce team. You will be the key point of contact for our customers, ensuring they enjoy a smooth shopping experience from placing their orders to receiving them.

Key Responsibilities

•  Handle customer inquiries via phone, email, and chat in a professional and timely manner.

•  Process, review, and manage online orders from confirmation to delivery.

•  Coordinate with warehouse and delivery partners to ensure accurate and on-time shipments.

•  Resolve customer complaints and provide effective solutions to maintain high satisfaction levels.

•  Track and follow up on pending or delayed orders, keeping customers updated.

•  Maintain accurate records of customer interactions and transactions.

Qualifications

•  1–3 years of experience in customer service, preferably in e-commerce or retail.

•  Strong communication skills in both Arabic and English.

•  Good organizational and multitasking abilities with attention to detail.

•  Proficiency in MS Office and familiarity with e-commerce platforms such as Salla & Zid.

What We Offer

•  Competitive salary.

•  A dynamic and supportive work environment.

•  Growth opportunities within a fast-growing e-commerce business.

•  Training and development programs to enhance your skills.

Exciting Customer Service Opportunities for Saudi Nationals( Subject to Contract Award)

Are you passionate about delivering exceptional service and ready to grow your career with a global leader?

Serco is looking for talented Saudi Nationals to join our Customer Service Talent Pool for upcoming roles across the Kingdom of Saudi Arabia. With over 4,500 team members in the Middle East, we're committed to building futures and supporting national development.

Express your interest today and take the first step toward a rewarding career with Serco.