150 Retail IT jobs in Saudi Arabia

Join to apply for the Retail Supervisor role at SEPHORA

Join to apply for the Retail Supervisor role at SEPHORA

The Retail Supervisor Central is responsible for the people, standards, customer experience, financial and operational management of stores within the assigned area. The Retail Supervisor will support, coach, and develop the teams to translate the retail plans into tangible actions that enable store managers and store teams to reach and exceed targets.

Key Accountabilities

• Responsible for delivery of all pre agreed sales and KPI performance targets through monitoring, identifying opportunities and implementing appropriate actions
• Ensure the delivery of exceptional retail and operational standards throughout Sephora stores in allocated area of responsibility whilst ensuring delivery of best-in-class customer service across all stores
• To ensure compliance in all areas of operational activity and drive sales and profitability through the performance, development and coaching of Store Managers, store teams whilst managing within SME Business plan.
• Provides leadership, support and direction to the store teams that reflects vision and strategic direction of SME
  
  

• Leads teams, translating area performance objectives into store sales and KPI targets
• Monitor, report on performance KPIs and identify areas/store/leadership improvements
• Monitor store productivity to stay within agreed budgets and coach store managers to drive the right balance quality vs quantity when planning store schedules
• Customer and frontline obsession, lead by example, live customer and team by being present in stores four days a week
• Build the Beauty Playground of the Future – through Love (services), Loyalty (Sephora Card) and Differentiation (Offer)
• Implement agreed Sephora Retail priorities and drive commercial success
• Develop team, recruit, and identify talent with focus to scale up and prepare potential Sephoraians for the next step of career ladder
• Embraces OMNI retailing, implements agreed measures of success, drives culture change in teams
  
  

• Back of house organization, compliant with all SEPHORA policies and procedures
• Monitor stock levels on all inventory items. Conduct inventories on a timely basis/maintain updated inventory records and conduct (semi)annual stock take
• Responsible for the measurement and effectiveness of all processes. Provides timely, accurate and complete reports on the operating condition of the organization
• Recruit and develop exceptional people
• Optimize and oversee operations to ensure productivity and efficiency
• Ensure compliance with company’s policies and operational guidelines
  
  

• Ensure that SEPHORA’s merchandising concepts are set up and always maintained.
• Store standards of cleanliness and security are maintained.
• Ensure key product launches and initiatives are fully supported.
  
  

• Define, build, and follow up on people development plans in partnership with training and education
• Maintain both fulfillment of leadership roles and general headcount through active succession planning and recruitment and follow the right process.
• Lead by example in driving service culture, instore observations to monitor customer service levels and monitoring of customer service reports
• Gain awareness of market/customer trends in the retail industry and monitor what local competitors are doing, communicate back to Offer and Marketing Team where appropriate
  
  

• Exceed monthly sales turnover vs agreed budget
• Meet pre agreed KPIs of conversion, ATV, UPT and Sephora Collection
• Customer measures, lead them to exceed CRM recruitment targets, CRM contribution and App sign ups
• Improve store productivity and efficiency through implementing use of Rotageek and back-office modelling
• Shrinkage and the level of stock by store, meet company Audit results >85%
• Deliver agreed company measures in both Happy App and LOvemeter >80%
• Exceed agreed annual company employee satisfaction target
• Define, build, and follow up on people development plans in partnership with training and education
  
  

• Develop, create, and maintain a strong customer obsessed, brand focused environment for all frontline in everything that they do
• Together with senior leaders, continue to create a structured, analytical, commercially focused, engaging services culture
• Support in the roll out of relevant retail projects
• Gatekeeper of retail communications and data to area and store teams
  
  

• Knowledge and experience in sales, service and commercial KPI environments focusing on, but nor restricted to, conversion and average basket.
• You have experience in Leadership & management skills
• You have Commercial background and Saudi market awareness
• Comprehensive beauty Industry knowledge, up to date on trends and latest products
• Competent in Microsoft office, you have knowledge in PowerPoint & Excel
• You have Excellent communication skills
• You are Flexibility, adaptability & creativity
• You have a Minimum of 5-7 years’ experience in sales, operations and/or services within the beauty/retail/ industry
  
  

• High achievement drive, ability, and desire to drive change, team player and confident to work alone
• Embraces change, seizes opportunities, leads from the front
• High level of energy, enthusiasm, and motivation
• You fully understand the business needs and adapt to all requirements of a fast-paced environment.
• You can collaborate, connect, and build relationships with store teams, Area Managers and different support teams within Sephora Middle East HQ.
• Arabic & English is a must
• You have a valid driving license

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Retail, Personal Care Product Manufacturing, and Retail Luxury Goods and Jewelry

Referrals increase your chances of interviewing at SEPHORA by 2x

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The Retail Supervisor West is responsible for the people, standards, customer experience, financial and operational management of stores within the assigned area. The Retail Supervisor will support, coach, and develop the teams to translate the retail plans into tangible actions that enable store managers and store teams to reach and exceed targets.

KEY ACCOUNTABILITIES

1. Responsible for delivery of all pre agreed sales and KPI performance targets through monitoring, identifying opportunities and implementing appropriate actions.
2. Ensure the delivery of exceptional retail and operational standards throughout Sephora stores in allocated area of responsibility whilst ensuring delivery of best-in-class customer service across all stores.
3. To ensure compliance in all areas of operational activity and drive sales and profitability through the performance, development and coaching of Store Managers, store teams whilst managing within SME Business plan.
4. Provides leadership, support and direction to the store teams that reflects vision and strategic direction of SME.

Performance, Productivity & Results Management:

1. Leads teams, translating area performance objectives into store sales and KPI targets.
2. Monitor, report on performance KPIs and identify areas/store/leadership improvements.
3. Monitor store productivity to stay within agreed budgets and coach store managers to drive the right balance quality vs quantity when planning store schedules.
4. Customer and frontline obsession, lead by example, live customer and team by being present in stores four days a week.
5. Build the Beauty Playground of the Future – through Love (services), Loyalty (Sephora Card) and Differentiation (Offer).
6. Implement agreed Sephora Retail priorities and drive commercial success.
7. Develop team, recruit, and identify talent with focus to scale up and prepare potential Sephoraians for the next step of career ladder.
8. Embraces OMNI retailing, implements agreed measures of success, drives culture change in teams.

Management of Store Operations: Retail Operations:

1. Back of house organization, compliant with all SEPHORA policies and procedures.
2. Monitor stock levels on all inventory items. Conduct inventories on a timely basis/maintain updated inventory records and conduct (semi)annual stock take.
3. Responsible for the measurement and effectiveness of all processes. Provides timely, accurate and complete reports on the operating condition of the organization.
4. Recruit and develop exceptional people.
5. Optimize and oversee operations to ensure productivity and efficiency.
6. Ensure compliance with company’s policies and operational guidelines.

Store Merchandising and Standards:

1. Ensure that SEPHORA’s merchandising concepts are set up and always maintained.
2. Store standards of cleanliness and security are maintained.
3. Ensure key product launches and initiatives are fully supported.

Customer and People:

1. Define, build, and follow up on people development plans in partnership with training and education.
2. Maintain both fulfillment of leadership roles and general headcount through active succession planning and recruitment and follow the right process.
3. Lead by example in driving service culture, instore observations to monitor customer service levels and monitoring of customer service reports.
4. Gain awareness of market/customer trends in the retail industry and monitor what local competitors are doing, communicate back to Offer and Marketing Team where appropriate.

KPIs and deliverables:

1. Exceed monthly sales turnover vs agreed budget.
2. Meet pre agreed KPIs of conversion, ATV, UPT and Sephora Collection.
3. Customer measures, lead them to exceed CRM recruitment targets, CRM contribution and App sign ups.
4. Improve store productivity and efficiency through implementing use of Rotageek and back-office modelling.
5. Shrinkage and the level of stock by store, meet company Audit results >85%.
6. Deliver agreed company measures in both Happy App and LOvemeter >80%.
7. Exceed agreed annual company employee satisfaction target.
8. Define, build, and follow up on people development plans in partnership with training and education.

Brand and Culture:

1. Develop, create, and maintain a strong customer obsessed, brand focused environment for all frontline in everything that they do.
2. Together with senior leaders, continue to create a structured, analytical, commercially focused, engaging services culture.
3. Support in the roll out of relevant retail projects.
4. Gatekeeper of retail communications and data to area and store teams.

SKILLS AND EXPERIENCE

1. Knowledge and experience in sales, service and commercial KPI environments focusing on, but not restricted to, conversion and average basket.
2. You have experience in Leadership & management skills.
3. You have Commercial background and Saudi market awareness.
4. Comprehensive beauty Industry knowledge, up to date on trends and latest products.
5. Competent in Microsoft office, you have knowledge in PowerPoint & Excel.
6. You have Excellent communication skills.
7. You are Flexible, adaptable & creative.
8. You have a Minimum of 4-6 years’ experience in sales, operations and/or services within the beauty/retail industry.

PERSONALITY

1. High achievement drive, ability, and desire to drive change, team player and confident to work alone.
2. Embraces change, seizes opportunities, leads from the front.
3. High level of energy, enthusiasm, and motivation.
4. You fully understand the business needs and adapt to all requirements of a fast-paced environment.
5. You can collaborate, connect, and build relationships with store teams, Area Managers and different support teams within Sephora Middle East HQ.

Khobar, Saudi Arabia | Posted on 11/03/2024

We seek an experienced and dynamic Retail Manager to oversee our store operations, with a strong emphasis on Personal Protective Equipment (PPE), industrial tools, or auto service centers. The ideal candidate will have a proven track record in managing retail environments, a deep understanding of the industry, and the ability to drive sales and enhance customer satisfaction.

1. Store Operations: Manage day-to-day store operations, ensuring efficiency and effectiveness in all processes.
   
2. Sales Management: Develop and implement sales strategies to meet and exceed revenue targets.
   
3. Customer Service: Ensure high levels of customer satisfaction through excellent service and problem resolution.
   
4. Team Leadership: Recruit, train, and supervise staff, fostering a positive work environment and promoting teamwork.
   
5. Inventory Control: Oversee inventory management, including ordering, stocking, and tracking supplies.
   
6. Marketing and Promotions: Plan and execute marketing campaigns and promotional activities to attract and retain customers.
   
7. Financial Management: Monitor financial performance, manage budgets, and prepare financial reports.
   
8. Compliance: Ensure compliance with company policies, safety regulations, and industry standards.
   

1. Experience: Minimum of 5 years of experience in retail management, preferably in PPE, industrial tools, or auto service centers.
   
2. Education: Bachelor's degree in Business Administration, Retail Management, or a related field.
   
3. Strong leadership and organizational skills.
   
4. Excellent communication and interpersonal skills.
   
5. Proven ability to drive sales and manage a retail environment.
   
6. Proficient in using retail management software and tools.
   

• Customer-focused mindset.
  
• Ability to work in a fast-paced environment and handle multiple tasks.
  
• Analytical thinking and problem-solving abilities.
  

Reports To: CEO

Interested candidates are encouraged to apply by submitting their resume and a cover letter detailing their relevant experience and why they are a good fit for this role.

We are an equal-opportunity employer and welcome applications from all qualified individuals.

Join our team and make a significant impact in a thriving retail environment!

The Retail Supervisor Central is responsible for the people, standards, customer experience, financial and operational management of stores within the assigned area. The Retail Supervisor will support, coach, and develop the teams to translate the retail plans into tangible actions that enable store managers and store teams to reach and exceed targets.
KEY ACCOUNTABILITIES
• Responsible for delivery of all pre agreed sales and KPI performance targets through monitoring, identifying opportunities and implementing appropriate actions
• Ensure the delivery of exceptional retail and operational standards throughout Sephora stores in allocated area of responsibility whilst ensuring delivery of best-in-class customer service across all stores
• To ensure compliance in all areas of operational activity and drive sales and profitability through the performance, development and coaching of Store Managers, store teams whilst managing within SME Business plan.
• Provides leadership, support and direction to the store teams that reflects vision and strategic direction of SME
Performance, Productivity & Results Management:
• Leads teams, translating area performance objectives into store sales and KPI targets
• Monitor, report on performance KPIs and identify areas/store/leadership improvements
• Monitor store productivity to stay within agreed budgets and coach store managers to drive the right balance quality vs quantity when planning store schedules
• Customer and frontline obsession, lead by example, live customer and team by being present in stores four days a week
• Build the Beauty Playground of the Future through Love (services), Loyalty (Sephora Card) and Differentiation (Offer)
• Implement agreed Sephora Retail priorities and drive commercial success
• Develop team, recruit, and identify talent with focus to scale up and prepare potential Sephoraians for the next step of career ladder
• Embraces OMNI retailing, implements agreed measures of success, drives culture change in teams
Management of Store Operations: Retail Operations:
• Back of house organization, compliant with all SEPHORA policies and procedures
• Monitor stock levels on all inventory items. Conduct inventories on a timely basis/maintain updated inventory records and conduct (semi)annual stock take
• Responsible for the measurement and effectiveness of all processes. Provides timely, accurate and complete reports on the operating condition of the organization
• Recruit and develop exceptional people
• Optimize and oversee operations to ensure productivity and efficiency
• Ensure compliance with company s policies and operational guidelines
Store Merchandising and Standards:
• Ensure that SEPHORA s merchandising concepts are set up and always maintained.
• Store standards of cleanliness and security are maintained.
• Ensure key product launches and initiatives are fully supported.
Customer and People:
• Define, build, and follow up on people development plans in partnership with training and education
• Maintain both fulfillment of leadership roles and general headcount through active succession planning and recruitment and follow the right process.
• Lead by example in driving service culture, instore observations to monitor customer service levels and monitoring of customer service reports
• Gain awareness of market/customer trends in the retail industry and monitor what local competitors are doing, communicate back to Offer and Marketing Team where appropriate
KPIs and deliverables:
• Exceed monthly sales turnover vs agreed budget
• Meet pre agreed KPIs of conversion, ATV, UPT and Sephora Collection
• Customer measures, lead them to exceed CRM recruitment targets, CRM contribution and App sign ups
• Improve store productivity and efficiency through implementing use of Rotageek and back-office modelling
• Shrinkage and the level of stock by store, meet company Audit results >85%
• Deliver agreed company measures in both Happy App and LOvemeter >80%
• Exceed agreed annual company employee satisfaction target
• Define, build, and follow up on people development plans in partnership with training and education
Brand and Culture:
• Develop, create, and maintain a strong customer obsessed, brand focused environment for all frontline in everything that they do
• Together with senior leaders, continue to create a structured, analytical, commercially focused, engaging services culture
• Support in the roll out of relevant retail projects
• Gatekeeper of retail communications and data to area and store teams
SKILLS AND EXPERIENCE
• Knowledge and experience in sales, service and commercial KPI environments focusing on, but nor restricted to, conversion and average basket.
• You have experience in Leadership & management skills
• You have Commercial background and Saudi market awareness
• Comprehensive beauty Industry knowledge, up to date on trends and latest products
• Competent in Microsoft office, you have knowledge in PowerPoint & Excel
• You have Excellent communication skills
• You are Flexibility, adaptability & creativity
• You have a Minimum of 5-7 years experience in sales, operations and/or services within the beauty/retail/ industry
PERSONALITY
• High achievement drive, ability, and desire to drive change, team player and confident to work alone
• Embraces change, seizes opportunities, leads from the front
• High level of energy, enthusiasm, and motivation
• You fully understand the business needs and adapt to all requirements of a fast-paced environment.
• You can collaborate, connect, and build relationships with store teams, Area Managers and different support teams within Sephora Middle East HQ.
• Arabic & English is a must
• You have a valid driving license

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The Retail Supervisor Central is responsible for the people, standards, customer experience, financial and operational management of stores within the assigned area. The Retail Supervisor will support, coach, and develop the teams to translate the retail plans into tangible actions that enable store managers and store teams to reach and exceed targets.

KEY ACCOUNTABILITIES

• Responsible for delivery of all pre agreed sales and KPI performance targets through monitoring, identifying opportunities and implementing appropriate actions
• Ensure the delivery of exceptional retail and operational standards throughout Sephora stores in allocated area of responsibility whilst ensuring delivery of best-in-class customer service across all stores
• To ensure compliance in all areas of operational activity and drive sales and profitability through the performance, development and coaching of Store Managers, store teams whilst managing within SME Business plan.
• Provides leadership, support and direction to the store teams that reflects vision and strategic direction of SME

Performance, Productivity & Results Management:

• Leads teams, translating area performance objectives into store sales and KPI targets
• Monitor, report on performance KPIs and identify areas/store/leadership improvements
• Monitor store productivity to stay within agreed budgets and coach store managers to drive the right balance quality vs quantity when planning store schedules
• Customer and frontline obsession, lead by example, live customer and team by being present in stores four days a week
• Build the Beauty Playground of the Future – through Love (services), Loyalty (Sephora Card) and Differentiation (Offer)
• Implement agreed Sephora Retail priorities and drive commercial success
• Develop team, recruit, and identify talent with focus to scale up and prepare potential Sephoraians for the next step of career ladder
• Embraces OMNI retailing, implements agreed measures of success, drives culture change in teams

Management of Store Operations: Retail Operations:

• Back of house organization, compliant with all SEPHORA policies and procedures
• Monitor stock levels on all inventory items. Conduct inventories on a timely basis/maintain updated inventory records and conduct (semi)annual stock take
• Responsible for the measurement and effectiveness of all processes. Provides timely, accurate and complete reports on the operating condition of the organization
• Recruit and develop exceptional people
• Optimize and oversee operations to ensure productivity and efficiency
• Ensure compliance with company’s policies and operational guidelines

Store Merchandising and Standards:

• Ensure that SEPHORA’s merchandising concepts are set up and always maintained.
• Store standards of cleanliness and security are maintained.
• Ensure key product launches and initiatives are fully supported.

Customer and People:

• Define, build, and follow up on people development plans in partnership with training and education
• Maintain both fulfillment of leadership roles and general headcount through active succession planning and recruitment and follow the right process.
• Lead by example in driving service culture, instore observations to monitor customer service levels and monitoring of customer service reports
• Gain awareness of market/customer trends in the retail industry and monitor what local competitors are doing, communicate back to Offer and Marketing Team where appropriate

KPIs and deliverables:

• Exceed monthly sales turnover vs agreed budget
• Meet pre agreed KPIs of conversion, ATV, UPT and Sephora Collection
• Customer measures, lead them to exceed CRM recruitment targets, CRM contribution and App sign ups
• Improve store productivity and efficiency through implementing use of Rotageek and back-office modelling
• Shrinkage and the level of stock by store, meet company Audit results >85%
• Deliver agreed company measures in both Happy App and LOvemeter >80%
• Exceed agreed annual company employee satisfaction target
• Define, build, and follow up on people development plans in partnership with training and education

Brand and Culture:

• Develop, create, and maintain a strong customer obsessed, brand focused environment for all frontline in everything that they do
• Together with senior leaders, continue to create a structured, analytical, commercially focused, engaging services culture
• Support in the roll out of relevant retail projects
• Gatekeeper of retail communications and data to area and store teams

SKILLS AND EXPERIENCE

• Knowledge and experience in sales, service and commercial KPI environments focusing on, but nor restricted to, conversion and average basket.
• You have experience in Leadership & management skills
• You have Commercial background and Saudi market awareness
• Comprehensive beauty Industry knowledge, up to date on trends and latest products
• Competent in Microsoft office, you have knowledge in PowerPoint & Excel
• You have Excellent communication skills
• You are Flexibility, adaptability & creativity
• You have a Minimum of 5-7 years’ experience in sales, operations and/or services within the beauty/retail/ industry

PERSONALITY

• High achievement drive, ability, and desire to drive change, team player and confident to work alone
• Embraces change, seizes opportunities, leads from the front
• High level of energy, enthusiasm, and motivation
• You fully understand the business needs and adapt to all requirements of a fast-paced environment.
• You can collaborate, connect, and build relationships with store teams, Area Managers and different support teams within Sephora Middle East HQ.

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.

We are seeking a motivated and detail-oriented individual to join our team as a Retail Assistant with Administrative Responsibilities. This role involves providing excellent customer service on the retail floor, stocking merchandise, and maintaining overall appearance while supporting store operations with back-office administrative tasks across all relevant departments. The Retail Assistant will act as the main representative of the Art Jameel Shop at Hayy Jameel in KSA.

Retail Duties

• Greet and assist customers with inquiries, product selection, and purchases
• Maintain the appearance and organisation of the store, including stock levels and merchandising
• Process transactions using POS systems, handle cash and card payments
• Assist with stock replenishment, pricing, tagging, and inventory checks
• Support promotional and seasonal display setups
• Address customer complaints or escalate issues to management as needed
• Oversee and handle Art Jameel Shop pop-ups in KSA
• Work closely with the communications team for social media posting and overall shop offering promotion
• Be always on the lookout for new suppliers, designers and artists to stock at the shop

Administrative Duties

• Handle daily administrative tasks such as filing, data entry, and updating sales or inventory records
• Participate in stocktaking and inventory management
• Manage incoming calls, emails, and customer queries
• Schedule appointments, deliveries, or team meetings when required
• Maintain accurate documentation and compliance with company policies
• Support the Global Retail Manager with ordering stock and liaising with suppliers

Requirements

• Previous experience in a retail or customer-facing environment preferred
• Basic administrative experience is an advantage
• Strong communication and interpersonal skills, good organisational and multitasking abilities
• Competent in using Microsoft Office (Excel, Word, Google Drive) and POS systems (Shopify)
• Ability to work in a fast-paced environment and adapt to changing priorities
• Arabic and English proficiency

Conditions of Work

• This is a full-time position based in Jeddah, KSA
• 8 hour-shift with 2 days off
• Weekend and evening work according to workload is also required

Join to apply for the Retail Manager role at Miraval Resorts & Spas

Summary

Miraval The Red Sea is seeking a results-driven and guest-focused Retail Manager to lead the operations of our boutique retail spaces. This role is ideal for a leader who combines a passion for wellness with a sharp eye for luxury retail trends and an exceptional guest experience.

Key Responsibilities:

• Oversee daily retail operations, ensuring smooth execution and excellence in service
• Drive sales and profitability through strategic merchandising, stock management, and team leadership
• Build and lead a motivated team, fostering a culture of guest connection and product knowledge
• Monitor inventory levels, vendor relationships, and product mix to align with guest needs and brand values
• Maintain visual merchandising standards reflecting Miraval’s aesthetic and wellness philosophy
• Collaborate with other departments to align retail offerings with resort events and experiences

Qualifications:

• Proven track record of successfully driving retail sales
• Minimum 3 years of experience in retail management
• Experience in resort or wellness retail environments is a strong advantage
• Strong leadership and communication skills
• Ability to analyze retail KPIs and make data-informed decisions
• Passion for wellness, sustainability, and creating memorable guest experiences

Join us at Miraval The Red Sea and help curate a retail journey that reflects our commitment to mindful living and holistic luxury.

Apply today and be part of something transformational.

• Mid-Senior level

• Full-time

• Sales and Business Development

• Hospitality

Referrals increase your chances of interviewing at Miraval Resorts & Spas by 2x

Join to apply for the Retail Manager role at Hyatt

Miraval The Red Sea is seeking a results-driven and guest-focused Retail Manager to lead the operations of our boutique retail spaces. This role is ideal for a leader who combines a passion for wellness with a sharp eye for luxury retail trends and an exceptional guest experience.

Key Responsibilities

1. Oversee daily retail operations, ensuring smooth execution and excellence in service.
2. Drive sales and profitability through strategic merchandising, stock management, and team leadership.
3. Build and lead a motivated team, fostering a culture of guest connection and product knowledge.
4. Monitor inventory levels, vendor relationships, and product mix to align with guest needs and brand values.
5. Maintain visual merchandising standards to reflect Miraval’s aesthetic and wellness philosophy.
6. Collaborate with other departments to align retail offerings with resort events and experiences.
7. Proven track record of successfully driving retail sales.
8. Minimum 3 years of experience in retail management.
9. Experience in resort or wellness retail environments is a strong advantage.
10. Strong leadership and communication skills.
11. Ability to analyze retail KPIs and make data-informed decisions.
12. Passion for wellness, sustainability, and creating memorable guest experiences.

Join us at Miraval The Red Sea and help curate a retail journey that reflects our commitment to mindful living and holistic luxury.

Apply today and be part of something transformational.

• Mid-Senior level

• Full-time

• Sales and Business Development

• Hospitality

Referrals increase your chances of interviewing at Hyatt by 2x

Direct message the job poster from Marli New York

The Retail Manager is responsible for driving the business performance and operational excellence of Marli New York boutiques throughout KSA. This leadership role combines strategic vision, team development, clienteling, and a sharp commercial focus to ensure a world-class luxury experience in line with Marli’s global standards. This role also includes spearheading boutique expansion, executing experiential activations, and shaping the brand’s footprint across emerging luxury retail destinations in the region.

Key Responsibilities

• Define and execute strategic retail plans to achieve and exceed revenue and profitability targets across all Marli New York locations in KSA.
• Conduct regular performance analyses (KPIs, VoC, CRM metrics, mystery shopping) and implement corrective measures where needed.
• Stay attuned to KSA’s luxury retail landscape—identify new mall developments, assess competitor movements, and evaluate expansion opportunities.
• Lead omnichannel initiatives in collaboration with HQ and marketing to enhance brand visibility and client conversion.
• Recruit, train, and retain a high-performing sales team who embody luxury values and personalized service.
• Set, monitor, and review individual and team KPIs to drive consistent performance across all boutiques.
• Foster a coaching culture with structured feedback, in-store mentoring, and individual development plans.
• Partner with Learning & Development to implement regular training on storytelling, product expertise, and sales techniques.

Client Relationship Management & CRM Strategy

• Champion a client-centric culture—drive CRM initiatives and personalization to build long-term relationships with VIP clients.
• Ensure meticulous follow-ups, clienteling appointments, and after-sales touchpoints to elevate the customer experience.
• Personally engage with high-net-worth clients and ensure top-tier service and loyalty.

Pop-Up & Event Management

• Lead the planning and execution of immersive pop-up activations across KSA.
• Oversee all event components: boutique design, merchandising, staffing, client outreach, sales tracking, and lead generation.
• Collaborate closely with PR, Marketing, and Visual Merchandising teams to maximize impact.
• Manage boutique P&L, expense control, and operational budgets with commercial discipline.
• Present weekly/monthly reporting, forecasts, and financial reviews to senior leadership.
• Analyze profitability and implement margin-enhancing initiatives.
• Uphold exceptional store operations—security, SOP compliance, shrinkage control, grooming, and service standards.
• Oversee inventory control to optimize stock turnover, minimize discrepancies, and manage replenishment cycles effectively.
• Ensure boutiques are visually aligned with Marli’s luxury aesthetic through VM guidelines and seasonal campaigns.

Brand Representation & Stakeholder Collaboration

• Serve as a brand ambassador—demonstrating passion, elegance, and consistency in all interactions.
• Work cross-functionally with corporate, merchandising, and supply chain teams to ensure seamless operations.
• Support market-specific campaigns and product launches to localize global strategies.

Ideal Candidate Profile

Qualifications & Experience

• 5+ years in retail management, preferably in luxury jewelry, watches, or high-end fashion.
• Proven success in leading multi-store or large flagship teams within the GCC.
• Strong commercial and operational acumen with experience handling P&L and sales forecasting.
• Bilingual fluency in English and Arabic is mandatory.
• Proficient in retail KPIs, CRM tools, and sales analytics platforms.
• Inspirational leadership with a hands-on approach and a commitment to coaching.
• Excellent interpersonal, communication, and client-facing skills.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function General Business, Sales, and Business Development
• Industries Retail Luxury Goods and Jewelry

Referrals increase your chances of interviewing at Marli New York by 2x

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Riyadh, Riyadh, Saudi Arabia 20 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.