38 Retail Business jobs in Saudi Arabia

Job Responsibilities: Luxury Retail Business Operations Leader (Business Head)

Location:
Riyadh, Saudi Arabia (with regular travel across the Kingdom)

• Experience of managing M Retail business – with 20-40 retail stores is a must.
• P&L / Financials / Revenue and other functional experience is a must too

Operational Leadership

• Lead and oversee the day-to-day retail operations across all stores within the Kingdom, ensuring consistent execution of brand and service standards.
• Monitor and drive store performance metrics including sales, footfall, conversion, ATV, UPT, and shrinkage.
• Develop and implement SOPs to streamline and standardize operational practices across the network.
• Maintain store compliance with company policies, visual merchandising standards, and hygiene/housekeeping norms.

Team Management & Development

• Build and manage a strong retail team, fostering a culture of discipline, punctuality, and performance.
• Lead recruitment, training, and onboarding of retail staff across all levels.
• Implement motivation, rewards, recognition, and incentive programs to boost team engagement and productivity.
• Evaluate team performance and provide regular coaching, feedback, and development plans.

Strategic Alignment & Collaboration

• Work closely with Category, Supply Chain, and Marketing teams to ensure unified execution of commercial and promotional strategies.
• Align weekly goals and priorities across functions to maximize impact and agility on the shop floor.
• Drive alignment between demand planning, stock availability, and in-store execution.

Business & Financial Acumen

• Analyze store-level performance data and drive actionable insights to improve profitability and productivity.
• Set and manage store budgets, P&L targets, and cost optimization plans.
• Use KPIs and dashboards to track progress against business goals and identify improvement areas.

Customer Experience & Brand Standards

• Ensure exceptional customer service standards are consistently delivered across all stores.
• Monitor customer feedback and take corrective actions to enhance satisfaction and loyalty.
• Lead store audits and mystery shopping programs to maintain high operational standards.

Expansion & Growth

• Support new store openings, relocations, and renovations in line with business strategy and timelines.
• Contribute to retail network planning by evaluating performance of existing stores and identifying new opportunities.

Our partner is seeking a highly experienced Retail Strategy & Business Planning Expert to play a pivotal role in driving transformation and growth within the retail banking sector for a 12-month contract with a possible extension.

Key Responsibilities

• Develop and implement strategic plans for retail product lines, ensuring alignment with organizational objectives and regulatory requirements.
• Enhance and review credit risk policies for retail asset products to explore new market segments and opportunities.
• Conduct market analysis and benchmarking to identify growth and innovation areas.
• Deliver weekly and monthly performance dashboards covering sales, profitability, market share, and customer segmentation.
• Lead digital transformation initiatives, including credit scoring modules, online approvals, and core banking system integrations.
• Oversee product launches, system readiness, and customer-focused campaigns.
• Manage governance, risk tracking, and PMO functions for strategic initiatives.
• Collaborate with cross-functional teams (Product, Marketing, Technology, and Digital) to ensure seamless execution.

Relevant Experience

• 15+ years in retail products and credit risk management.
• Strong understanding of the KSA retail banking market.
• Proven expertise in designing and executing retail strategies.
• Extensive leadership experience in large, multicultural teams.
• Track record of aligning strategies with regulatory frameworks and market dynamics.

Mandatory Skills

• Deep knowledge of retail products, credit policy, sales, performance management, and strategy.
• Demonstrated ability to lead digital transformation, system integrations, and regulatory compliance.
• Results-oriented with a strong drive to achieve targets and KPIs.
• Creative and innovative thinker with a passion for new solutions.
• Strong leadership and project management skills.
• Customer-centric mindset, focused on delivering exceptional service and value.

Company: Hisham Al Baloushi Group

Reporting to: Group CEO

Key Responsibilities:

• Develop and implement strategic and annual sales management plans for the food distribution and wholesale sector, with oversight of real estate sales when required.

• Lead and manage sales teams (supervisors and representatives) to ensure achievement of monthly and annual sales targets.

• Grow and strengthen the network of existing clients, while expanding the base of active and recurring customers across the Kingdom and beyond.

• Continuously monitor market trends and competitors, proposing effective strategies to increase market share of the Group's products and private labels.

• Negotiate and close strategic contracts with key accounts to secure sustainable growth.

• Prepare and submit accurate performance reports (weekly, monthly, quarterly, and annual) to executive management.

• Oversee pricing strategies, promotional activities, and distribution channels.

• Ensure proper collection of receivables in line with company policies.

• Train, coach, and motivate sales teams to achieve maximum performance.

Qualifications and Experience:

• Proven 7–10 years of solid experience in Sales Management within the FMCG and food distribution sector.

• Demonstrated track record in leading sales teams and consistently achieving monthly and annual targets.

• Strong client network within the food & beverage sector across Saudi Arabia and internationally.

• Fluency in English (written and spoken) is a must.

• Additional experience in real estate sales is a plus.

Skills:

• Strong leadership and team motivation.

• Strategic and operational planning.

• Excellent negotiation and persuasion skills.

• Strong communication skills in Arabic and English.

• Ability to work under pressure and willingness to travel domestically and internationally.

KPIs:

• Achievement of monthly and annual sales targets.

• Growth rate of sales in food products.

• Increase in the number of active and recurring customers.

• Expansion of geographic coverage within the Kingdom.

• Timely and accurate submission of periodic reports.

Job Description

Principal Duties and Responsibilities

1. Develop and execute account management plans for strategic clients, ensuring long-term engagement and satisfaction.
2. Lead the identification and pursuit of high-impact sales opportunities.
3. Drive sales pipeline development, oversee proposal creation, and support contract negotiations with key stakeholders.
4. Represent the company in high-level meetings, investor forums, and industry events.
5. Ensure all sales activities adhere to internal policies, procedures, and regulatory requirements.
6. Conduct in-depth market intelligence and competitor analysis to shape data-driven sales strategies and identify market trends.

Key Accountabilities

1. Carry out daily operations assigned for the department to comply with the company's standards.
2. Prepare timely and accurate department reports to meet the requirements, objectives, and standards of the company and the department.
3. Ensure the satisfaction of internal and external customers to address their needs in a courteous and timely manner.
4. Follow all relevant policies, procedures, and processes in order for the work to be carried out in a controlled and consistent manner.
5. Contribute to the identification of opportunities for continuous improvement of processes and practices, work processes, cost effectiveness, and productivity enhancement.
6. Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions.
7. Maintain a good and respectful relationship with other colleagues and represent the company in a good image.

Job Requirements

Education and Certifications

• Bachelor Degree in Marketing, Business Administration or similar is required, Master Degree is preferred.
• Professional certifications are preferred

Knowledge and Experience

• 6 + years of experience in sales, business development, or client relationship management

Skills Required

• Presentation skills in Arabic and English
• Communication & Negotiation skills
• Strategic thinking

Hiring Troops
is on a mission to protect Saudi founders and teams from the risks of bad hires and endless Talent Acquisition. We help startups build strong teams locally and remotely, achieving 90% employee retention and saving up to 40% in hiring costs. Our dedicated Talent Partners fully integrate with your team, handling hiring from strategy to onboarding while providing market insights. With Hiring Troops, your team is protected, and your growth is secured.

Our Team
At
Hiring Troops
, our team is driven by a shared passion to empower Saudi founders and their teams to focus on what truly matters, building their vision. We become your trusted partners, fully immersed in your mission, committed to delivering exceptional talent that fuels your growth. With deep market knowledge and a proactive approach, we don't just fill roles, we build lasting teams that thrive. Together, we transform the hiring journey into a strategic advantage, saving your time, reducing risks, and unlocking your company's full potential. Join us, and lets shape the future of talent acquisition with purpose and impact.

Our core values & Principles

• Compassion Amidst Struggle We support each other with empathy, creating space for vulnerability.
• Empowering Growth We believe in everyone's strength and learn by validating experiences.
• Foundation of Trust We build trust and safety through active, non-judgmental listening.
• Resilience through setbacks We embrace failures as lessons toward wisdom and freedom.
• Dedication to our Customers We empower customers with compassionate service and support.

Job Summary
We're looking for a client acquisition and relationship expert to join our lean and driven team. You'll be responsible for finding new business opportunities, pitching our embedded recruitment services, and maintaining strong relationships with clients.

What will you be doing?

• Identify and approach potential Saudi startups and scaleups
• Pitch Hiring Troops embedded recruitment model and value proposition Convert qualified leads into long-term paying clients
• Maintain excellent relationships and act as a point of contact
• Coordinate with internal recruiters to ensure alignment between client needs and delivery
• Keep simple reports on outreach and pipeline

You're
a perfect match if you
have

• 1-3 years in B2B sales, business development, or account management
• Experience selling services (preferably recruitment, HR, or SaaS)
• Strong understanding of the Saudi startup and tech ecosystem
• Fluent in Arabic and English (both written and spoken)
• Excellent communication, presentation, and negotiation skills
• Self-motivated, organized, and comfortable working remotely

Bonus / Optional (Nice to Have)

• Existing Cofounders/CEO/HR connections in Saudi Arabia
• Experience in recruitment or talent acquisition
• Background in HR tech, SaaS, or consulting
• Familiarity with LinkedIn and CRM tools

Service Business Operations Specialist Support

Job Description Summary

Responsible for activities and processes for driving first class service contracts process execution, data accuracy and billing excellence. He/she will manage the day-to-day operations, ensuring key Business Operations KPI's are met, and workload is evenly distributed across the team. Support the business operations leader on activities are related to driving growth by setting up effective processes to collect & analyze data.

Job Description:

Roles and Responsibilities:

The primary focus of this role is to support Business Operations Department in the development and growth. This may include but not be limited to the following:

• Ensure first class service & maintain of contract process execution on customer service contracts; non-contract services; data entry and data quality including additions, deletions, billing schedules and modifications to the existing contracts.
• Update ERB system (Service Max) with all newly installed and rev rec'd systems with their standard and extended warranty start date and end date as per the Commissioning Acceptance Certificate (CAC).
• Ensure quality and integrity of the customer contracts as they are entered into the system.
• Keeping SFDC up-to date by updating opportunities and utilize SFDC to create and export useful reports.
• Ensure timely and accurate billing of customers for contract and non-contract services.
• Handling invoice submission to cash & collaborate with cash team for any dispute.
• Analytical reports to be published will include, but not be limited to, Pending invoicing report, Invoicing Analysis, PM planning and monitoring report.
• Work closely with Service Team, Finance, and cash team to resolve and process-related issues.
• Identify and report any quality or compliance concerns and take immediate corrective action as required.
• Supporting Business Operations team in all requirements within their scope.
• Provide regular update for the business requirements status to the Business Operations Leader.
• Utilizes general business knowledge acquired through education or prior experience. Understands how efforts within the team contribute to overall objectives.
• Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
• Effectively manage and prioritize various projects with minimal supervision.
• Participate in special projects as assigned
• Aware of and comply with the GE HealthCare Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations.

Required Qualifications:

• A bachelor's degree from an accredited college or university.
• Minimum 2–3 Years' experience with Business Administration or Finance or Accounting degree.
• Excellent written and verbal communication skills.
• Fluent in English and Arabic (essential).
• Proficient at PC office software such as excel, word, PowerPoint etc.

Desired Characteristics

• Finance and Accounting background is preferred.
• Experience in operating any ERP/CRM solution.
• Excellent communication & Interpersonal skills.
• Proficient in utilizing Excel for data analysis, reporting, and advanced formula application.
• Ability to operate effectively in a multi-tasking, dynamic environment, while maintaining a forward-thinking and customer-first attitude

• Executive Support:
  Support the Senior Director in the coordination and follow-up of key operational and strategic initiatives across the business.
• Progress Chasing:
  Track and chase actions with project and functional managers to ensure timely delivery of priorities.
• Financial Analysis:
  Understand, interrogate, and interpret financial data and management reports. Support cost reviews, forecasts, and planning cycles.
• Business Metrics:
  Create, analyze and report meaningful business dashboards
• Presentation Development:
  Prepare high-quality, executive-level presentations and reports for internal and external audiences, including board members and clients.
• Business Development:
  Assist in bid preparation, client engagement activities, and internal reviews of commercial proposals.
• Stakeholder Engagement:
  Work independently to progress issues and initiatives, often engaging with individuals more senior than yourself.
• Travel & Site Engagement:
  Undertake regular travel to project sites in Saudi Arabia, Qatar, and Iraq to support project operations and gather on-the-ground insights.

• Bachelor's degree in Engineering , Business, MIS, or related discipline (Engineering preferred).
• Minimum of 3 - 5 years of relevant experience in a business-facing function such as finance, procurement, operations, or bidding.
• Strong commercial acumen and the ability to interpret and challenge financial information.
• Excellent interpersonal and influencing skills, with confidence to engage and challenge senior stakeholders.
• Strong written and verbal communication skills, including report and presentation development.
• Highly organized and proactive, with a "can do" attitude, strong attention to detail and a completer / finisher.
• Comfortable working independently and managing multiple priorities simultaneously.
• Willingness and ability to travel regularly within the Middle East.

• High exposure to senior leadership and strategy.
• Opportunity to develop fast-tracked experience in operational leadership.
• Hands-on involvement in high-impact business decisions.
• A collaborative, fast-paced, and technically dynamic

Are you a master of execution who ensures nothing falls through the cracks?

We are seeking a highly driven Business Operations Manager to act as the central nervous system for execution in our Riyadh office. This role which
shares DNA
with a Business Project Manager, Operational Accountability Manager, Execution Senior Specialist or PMO Lead is the critical link between the COO's strategy and its real-world results.

This isn't just an administrative role; it's the central engine for accountability and delivery. You will
be the key force
ensuring that critical initiatives across HR, Legal, IT, and Assets are not just planned, but delivered on time, to standard, and with impact. If you thrive on turning strategy into reality and have a proven track record of making things happen, this is your opportunity to shape operational excellence from the center.

your mission:

• Be the Hub of Execution:
  Track, coordinate, and expedite deliverables from leadership meetings and cross-functional projects.
• Provide Crystal-Clear Visibility:
  Develop and maintain a master dashboard, giving the COO a real-time pulse on all key initiatives.
• Drive Accountability:
  Proactively follow up with department heads to remove bottlenecks, solve problems, and ensure every commitment is met.
• Elevate Performance:
  Go beyond task completion to verify quality and intent, closing the loop on every initiative.
• Lead Collaboration:
  Act as the crucial link between the COO's office and core departments, breaking down silos and fueling momentum.

What You'll Bring:

• A Bachelor's degree in Business Administration, Management, or a related field.
• 5+ years of experience
  in a project coordination, business operations, or Chief of Staff-type role where your primary focus was execution and follow-through.
• Demonstrated skill in managing multiple, cross-functional projects in a fast-paced environment.
• High proficiency with project management tools like (Asana, Jira, , Smartsheet, etc.).
• Advanced skills in Microsoft Office Suite.
• A proactive, "get-it-done" mentality with exceptional organizational skills and relentless follow-through.
• The discretion and integrity to handle sensitive information.

Bonus Points If You Have:

• Experience supporting HR, Legal, IT, or Finance functions.
• A Project Management certification (PMP, PRINCE2, CAPM, etc.)

Make an Impact:

You will be the critical link that ensures the company's most important priorities are achieved. This is a high-visibility role where your work will directly influence operational success.

Saudi Nationals Only