23 Retail Associates jobs in Dammam

Shine, on behalf of Al Waha, a leading partner in the travel industry, is looking for dynamic sales personnel to join our team. You will be responsible for engaging with customers, promoting travel products, and providing exceptional service to enhance the customer experience. This role will involve working in retail environments in Riyadh and Dammam.

As a sales representative, you will receive comprehensive training to equip you with the skills and knowledge necessary to excel in your role and contribute to our team's success.

Key Responsibilities

• Work to make customers, not just sales, and learn to sell by satisfying customer needs.
• Help the Customer Service Store Manager by suggesting alternative locations for products.
• Provide a complete shopping experience for our customers, involving product knowledge and excellent service.
• Check stock daily to ensure that all products are adequately stocked and available for customers.
• Ensure that all merchandise is displayed nicely and orderly and that featured merchandise is prominently displayed in each section.
• Understand the Travel Retail Philosophy and the compliance of the return policy.
• Operate the cash register, if it is requested or there are no dedicated Cashiers, and be consistently accurate in money handling.
• Give accurate and current information and if the correct information is not at hand, do everything possible to provide an answer before the customer leaves the store.
• Know the procedures for processing paperwork between the store and other departments.

• Strong dedication to customer satisfaction and an understanding of its impact on business success.
• Excellent verbal and written communication skills to connect with diverse audiences.
• Ability to build positive relationships with customers and team members.
• Proven track record of meeting sales goals and objectives.

• Incentive-based rewards.
• Comprehensive training from a leading international visitor experience partner.
• Opportunity to contribute to customer satisfaction and business growth.
• Valuable experience in the travel industry.

If you are passionate about sales and customer service and are looking for your next challenge, apply below!

Job Summary

Shine, on behalf of a leading partnerin the travel industry, are building ateam of trainers who will be responsible for leading and facilitating comprehensive and highly interactive training sessions for retail personnel, with a focus on sales techniques, people skills and hospitality. This will be a 6-month project which will include training sessions conducted in Riyadh and Dammam.

As a trainer, you will receive comprehensive trainingto prepare and support you in overseeing your training sessions and knowledge transfer to your team.

Key Responsibilities:

• Organizing and delivering group training sessions using supplied materials while upholding high standards.
• Involving trainees with interactive content, fostering a positive atmosphere through role-play and team-building activities.
• Utilizing real-world examples to reinforce learning objectives for practical application.
• Assessing training effectiveness through feedback and provide reports to training leads.
• Keeping precise records of attendance and performance.
• Regularly updating training leads on progress and address any learning gaps.

Requirements:

• Preferably at least1 year of experience in a guest-facing or customer service position, emphasizing hospitality and outstanding customer experience.
• Demonstrated experience in training, coaching, or team development.
• Deep dedication to customer satisfaction and awareness of its influence on business success.
• Strong verbal and written communication skills to connect with diverse audiences.
• Capacity to foster positive relationships with internal teams while exemplifying excellent customer service.
• Proficiency in tailoring resources to effectively address the needs of all learners.
• Willingness to travel to Dammam/Riyadh

Benefits:

• Highly attractive salary.
• Incentive based rewards.
• Receive training from a highly reputable international visitor experience partner.
• Contribute to the growth and success of employees by facilitating their learning and development.
• Highly valuable learning experience.

If you see yourself in this role, and you're looking for your next challenge and adventure, apply below!

Job Summary

Shine, on behalf of a leading partnerin the travel industry, are building ateam of trainers who will be responsible for leading and facilitating comprehensive and highly interactive training sessions for retail personnel, with a focus on sales techniques, people skills and hospitality. This will be a 6-month project which will include training sessions conducted in Riyadh and Dammam.

As a trainer, you will receive comprehensive trainingto prepare and support you in overseeing your training sessions and knowledge transfer to your team.

Key Responsibilities:

• Organizing and delivering group training sessions using supplied materials while upholding high standards.
• Involving trainees with interactive content, fostering a positive atmosphere through role-play and team-building activities.
• Utilizing real-world examples to reinforce learning objectives for practical application.
• Assessing training effectiveness through feedback and provide reports to training leads.
• Keeping precise records of attendance and performance.
• Regularly updating training leads on progress and address any learning gaps.

Requirements:

• Preferably at least1 year of experience in a guest-facing or customer service position, emphasizing hospitality and outstanding customer experience.
• Demonstrated experience in training, coaching, or team development.
• Deep dedication to customer satisfaction and awareness of its influence on business success.
• Strong verbal and written communication skills to connect with diverse audiences.
• Capacity to foster positive relationships with internal teams while exemplifying excellent customer service.
• Proficiency in tailoring resources to effectively address the needs of all learners.
• Willingness to travel to Dammam/Riyadh

Benefits:

• Highly attractive salary.
• Incentive based rewards.
• Receive training from a highly reputable international visitor experience partner.
• Contribute to the growth and success of employees by facilitating their learning and development.
• Highly valuable learning experience.

If you see yourself in this role, and you're looking for your next challenge and adventure, apply below!

Apt Resources is seeking a Project Coordinator to join our client's team in Khobar, Saudi Arabia . The ideal candidate will be responsible for leading the Project Sales Division within the Sales Department, focusing on new hotel projects, preparing and submitting quotations, coordinating with procurement, and building strong relationships with customers. This role requires excellent leadership and organizational skills, with a high-level goal of ensuring successful project execution from concept to completion. Daily tasks will include but not limited to creation and submission of quotations, coordinate with procurement companies, and maintain close relationships with customers. You will lead the Project Sales team, reporting directly to the Managing Director and Director of Sales.

Key Responsibilities

1. New Hotel Projects

• Identify and pursue new hotel projects, working closely with clients and stakeholders.

• Prepare and submit accurate quotations.

• Coordinate with procurement teams and customers, ensuring timely follow-up and strong customer satisfaction.

• Be part and lead the Project Sales team.

• Report regularly to Director of Sales on project progress, challenges, and opportunities.

• Work closely with other departments (Operations, Logistics, Finance) to ensure a seamless experience for clients.

• Stay updated on industry trends, competitor strategies, and market developments to propose new business opportunities.

• Strong background in project coordination or sales within a relevant sector (hospitality, projects, etc.).
• Proven ability to manage multiple tasks, maintain timelines, and deliver high-quality results.
• Excellent communication and negotiation skills for both internal and external stakeholders.
• Familiarity with basic procurement processes and customer relationship management.

Job Openings Sales Executive (Saudi Nationals) for luxury brands Garments & Fashion Retail

Job Opportunity: Luxury Sales Executive (Saudi Female Applicants Only)

We are currently seeking a highly motivated and skilled Luxury Sales Executive to join our client's prestigious retail establishment for Garments Trading in Riyadh KSA. This exciting opportunity is specifically focused on representing and promoting luxury brands within the retail industry. Candidates with experience in working with luxury brands, such as Empreinte, Flora Nikrooz, Lilia & Peony, or Spanx, will be given preference.

Responsibilities:

• Customer Engagement and Sales:
  • Provide exceptional customer service and engage with clients to understand their needs and preferences.
  • Showcase and promote a range of luxury products from renowned brands, such as Empreinte, Flora Nikrooz, Lilia & Peony, or Spanx.
  • Demonstrate in-depth knowledge of the features, materials, and craftsmanship of the luxury products to assist customers effectively.
  • Drive sales by upselling and cross-selling complementary luxury items.
• Client Relationship Management:
  • Build strong and long-lasting relationships with clients to enhance customer loyalty and repeat business.
  • Stay informed about clients' preferences, purchase history, and upcoming events to provide personalized recommendations and attentive service.
  • Effectively handle client inquiries, requests, and concerns, ensuring timely resolution and customer satisfaction.
• Product Knowledge and Brand Representation:
  • Develop a deep understanding of the luxury brands represented in the retail establishment, such as Empreinte, Flora Nikrooz, Lilia & Peony, or Spanx.
  • Stay updated on the latest trends, features, and collections of the luxury brands to provide accurate and compelling product information to customers.
  • Uphold the brand image and standards by embodying professionalism, elegance, and sophistication in personal appearance, conduct, and communication.
• Sales Reporting and Target Achievement:
  • Maintain accurate records of sales transactions and customer information using the provided systems or tools.
  • Meet and exceed sales targets and contribute to the overall success of the retail establishment.

Requirements:

• Experience:
  • Proven experience in luxury sales within a retail environment, preferably with specific exposure to luxury brands like Empreinte, Flora Nikrooz, Lilia & Peony, or Spanx.
• Product Knowledge:
  • Strong knowledge of luxury products, materials, craftsmanship, and industry trends.
• Sales and Customer Service Skills:
  • Excellent communication and interpersonal skills to engage effectively with customers and build lasting relationships.
  • Demonstrated ability to drive sales and meet targets.
• Professionalism:
  • Impeccable personal presentation, embodying luxury and sophistication.
  • Exceptional customer service orientation with a focus on providing an extraordinary shopping experience.
• Language Skills:
  • Fluency in English is required. Additional language skills would be an advantage.
• Only female applicants will be considered for this position.

Compensation and Benefits:

• Our client offers competitive salaries and attractive benefits packages, including commission-based incentives and opportunities for career growth.

If you have relevant experience with luxury brands like Empreinte, Flora Nikrooz, Lilia & Peony, or Spanx, and possess the skills and qualities outlined above, we invite you to apply for this exceptional opportunity. Please submit your updated resume, along with any supporting documents, to the provided contact information.

Please note that only shortlisted candidates will be contacted for further consideration.

Overview

Operations Management | Account Management

Yamm is dedicated to transforming the refund and return process using advanced technologies to make it quicker, clearer, and more efficient. By managing return processes from end to end, Yamm ensures a seamless, stress-free experience for both merchants and customers. This commitment boosts merchant customer confidence and loyalty.

This is a full-time on-site role for a Customer Service Representative located in Al Khobar. The Customer Service Representative will handle day-to-day tasks such as addressing customer inquiries, resolving issues, processing returns, and ensuring customer satisfaction. The role requires maintaining a high level of customer support and delivering excellent customer experiences consistently.

• Address customer inquiries and resolve issues to ensure high levels of customer satisfaction
• Process returns and manage end-to-end return workflows
• Maintain a high level of customer support and deliver excellent customer experiences consistently

• Ability to ensure Customer Satisfaction and enhance Customer Experience
• Strong communication and interpersonal skills
• Ability to handle challenging situations with professionalism
• Excellent problem-solving abilities
• Flexibility and adaptability to changing needs and priorities

• A dynamic and supportive work environment where your contributions make real impact
• Opportunities for growth and career development in a fast-growing startup
• Hands-on experience with innovative technologies transforming e-commerce
• A collaborative team culture that values flexibility, adaptability, and initiative

• Full-time

• Al Khobar, Eastern Province, Saudi Arabia

Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

We seek an energetic and enthusiastic Customer Service Administrator in Dammam, Saudi Arabia. The Customer Service Administrator is the voice of the KONE service department, focusing on multiple aspects of support in the service business. The successful candidate will provide administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer-facing activities in the field.

Responsibilities and key activities:

General administrative support for Sales and Maintenance Supervisors:

Service Sales support activities

1. Sends customer letters and supports mass updates in maintenance contracts
2. Processes maintenance contract cancellation requests and informs Billing Administrator when invoice cancellation or credit note creation is required
3. Supports preparation of new maintenance contracts from NEB or competition and for renegotiations
4. Supports VB Sales activities (documentation, quality checks, internal handover packs, etc.)
5. Carries out data checks and quality audits for new contracts from the KONE Shared Service Center
6. Supports specific tasks from sales (e.g., contract creation)
7. Takes ownership of customer queries forwarded from the first level and follows up with salesperson and other services to get a response

Maintenance Operations support activities

1. Manages safety and site access documents of site personnel as requested by site managers and ensures that data is collected and delivered to KONE SSC for input
2. Enters fitter scheduling plans (on duty and backup assignments) in Konect, coordinating changes/updates of maintenance plans in SAP
3. Supports in repair and maintenance visit planning and communication with customer
4. Takes ownership of customer queries forwarded from the first level and follows up with field Supervisor and other services to get a response
5. Creates planned service repairs when needed
6. Supports technician and supervisor in material-related requests (PR creation, check availability, and follow up on delivery)

Specialized administration and support tasks:

Repair Tendering activities:

1. Validates repair sales leads and any missing information with the help of a Maintenance Technician or Technical Helpdesk
2. Liaises with the Maintenance Supervisor on the progress of sales leads, tenders, and orders
3. Converts the sales lead to a tender depending on the contract coverage
4. Pre-alerts customer of coming tender, ensures we have the decision maker’s correct contact details, communicates the tender to the decision maker, and ensures the customer received it correctly
5. Proactively explains the tender content and value to the customer
6. Follows up with the customer to check on the customer's decision in a timely manner and to ensure we get the order
7. Answers customer's questions about the tender content, price level, discounts, and scheduling
8. Creates the work/service order and confirms the order was received and created
9. Receives and resolves customer queries and complaints about repairs forwarded from customer service
10. Manages the repair sales funnel and reviews targets in the sales cockpit to ensure we reach our repair business target

3rd party inspection administration:

1. Analyzes inspection needs and schedules individual inspections
2. Receives and analyzes inspection reports, contacts customer for actions, hands over repair tender leads to Repair Admin, and follows up closing the remarks
3. Creates service/work orders and requests spare parts
4. Takes ownership of customer queries forwarded from the first level and follows up with field Supervisor and other services to get a response

Support in public tenders

1. Supports sales in proposal creation (public tenders)
2. Assists in contract and sales order creation for public bids (admin handover)
3. Takes ownership of customer queries forwarded from the first level and follows up with salesperson and other services to get a response

Support in customer reporting

1. Verifies and inputs customer data in customer portals (mainly done in KONE SSC)
2. Prepares working instructions for KONE SSC to input relevant information to customer portals
3. Takes ownership of customer queries forwarded from the first level and follows up with salespersons and other services to get a response.

Are you the one?

1. Diploma or higher will be advantageous.
2. 1 - 2 years of experience in a similar role with a strong focus on administration tasks.
3. Ability to handle and meet multiple deadlines and coordinate priorities accordingly.
4. Excellent organizational skills – able to perform duties with minimal supervision.
5. Proficient in Microsoft (Word, Excel, Outlook, Teams) with SAP and CRM experience advantageous.
6. Excellent English language skills both spoken and written.
7. Considering nationalization requirements, this position is open exclusively to Saudi nationals.

Please upload an updated copy of your CV to your application and shortlisted candidates will be sent an automated video interview to complete.

Overview

The Customer Service Representative in the Real Estate industry plays a crucial role in ensuring that clients and potential buyers receive top-notch service. This position is integral to a recruitment agency specializing in Human Resources Outsourcing for real estate firms. The representative will be responsible for addressing inquiries, providing information about properties, and assisting clients throughout the buying or renting process. A successful candidate will possess strong communication skills and a solid understanding of customer service principles tailored to the real estate market.

1. Respond to customer inquiries regarding real estate listings and services through phone, email, and chat.
2. Provide detailed information about properties, including pricing, features, and availability.
3. Assist clients in understanding the real estate market and guide them in their property search.
4. Maintain accurate records of customer interactions and property details.
5. Resolve customer complaints and issues related to property transactions effectively.
6. Collaborate with real estate agents and consultants to ensure a seamless customer experience.
7. Conduct follow-ups with clients to ensure satisfaction and address any concerns.
8. Identify opportunities for enhancing customer service processes in the real estate sector.
9. Stay updated on market trends and property listings to provide informed assistance.
10. Participate in training sessions to enhance knowledge of real estate services and customer service skills.

1. Strong verbal and written communication skills specific to real estate terminology.
2. Ability to work efficiently in a fast-paced environment.
3. Excellent problem-solving skills and attention to detail.
4. Proficient in using real estate software and customer relationship management tools.
5. Ability to work collaboratively with real estate professionals and clients.
6. Empathetic and patient when addressing customer concerns.
7. Adaptability to changing market conditions and customer needs.
8. Previous experience in the real estate or customer service industry is a plus.
9. Fluency in both English and Arabic is highly desirable.
10. Strong organizational skills to manage multiple inquiries effectively.

• Excellent communication skills, both verbal and written, with a focus on real estate terminology.
• Proficiency in real estate software and customer service platforms.
• Strong organizational and multitasking abilities.
• Effective problem-solving and conflict resolution skills.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of real estate market trends and practices.
• Fluency in English and Arabic is a significant advantage.
• Empathy and active listening skills to cater to customer needs.