17 Retail Associates jobs in Dammam

Shine, on behalf of Al Waha, a leading partner in the travel industry, is looking for dynamic sales personnel to join our team. You will be responsible for engaging with customers, promoting travel products, and providing exceptional service to enhance the customer experience. This role will involve working in retail environments in Riyadh and Dammam.

As a sales representative, you will receive comprehensive training to equip you with the skills and knowledge necessary to excel in your role and contribute to our team's success.

Key Responsibilities

• Work to make customers, not just sales, and learn to sell by satisfying customer needs.
• Help the Customer Service Store Manager by suggesting alternative locations for products.
• Provide a complete shopping experience for our customers, involving product knowledge and excellent service.
• Check stock daily to ensure that all products are adequately stocked and available for customers.
• Ensure that all merchandise is displayed nicely and orderly and that featured merchandise is prominently displayed in each section.
• Understand the Travel Retail Philosophy and the compliance of the return policy.
• Operate the cash register, if it is requested or there are no dedicated Cashiers, and be consistently accurate in money handling.
• Give accurate and current information and if the correct information is not at hand, do everything possible to provide an answer before the customer leaves the store.
• Know the procedures for processing paperwork between the store and other departments.

• Strong dedication to customer satisfaction and an understanding of its impact on business success.
• Excellent verbal and written communication skills to connect with diverse audiences.
• Ability to build positive relationships with customers and team members.
• Proven track record of meeting sales goals and objectives.

• Incentive-based rewards.
• Comprehensive training from a leading international visitor experience partner.
• Opportunity to contribute to customer satisfaction and business growth.
• Valuable experience in the travel industry.

If you are passionate about sales and customer service and are looking for your next challenge, apply below!

Job Summary

Shine, on behalf of a leading partnerin the travel industry, are building ateam of trainers who will be responsible for leading and facilitating comprehensive and highly interactive training sessions for retail personnel, with a focus on sales techniques, people skills and hospitality. This will be a 6-month project which will include training sessions conducted in Riyadh and Dammam.

As a trainer, you will receive comprehensive trainingto prepare and support you in overseeing your training sessions and knowledge transfer to your team.

Key Responsibilities:

• Organizing and delivering group training sessions using supplied materials while upholding high standards.
• Involving trainees with interactive content, fostering a positive atmosphere through role-play and team-building activities.
• Utilizing real-world examples to reinforce learning objectives for practical application.
• Assessing training effectiveness through feedback and provide reports to training leads.
• Keeping precise records of attendance and performance.
• Regularly updating training leads on progress and address any learning gaps.

Requirements:

• Preferably at least1 year of experience in a guest-facing or customer service position, emphasizing hospitality and outstanding customer experience.
• Demonstrated experience in training, coaching, or team development.
• Deep dedication to customer satisfaction and awareness of its influence on business success.
• Strong verbal and written communication skills to connect with diverse audiences.
• Capacity to foster positive relationships with internal teams while exemplifying excellent customer service.
• Proficiency in tailoring resources to effectively address the needs of all learners.
• Willingness to travel to Dammam/Riyadh

Benefits:

• Highly attractive salary.
• Incentive based rewards.
• Receive training from a highly reputable international visitor experience partner.
• Contribute to the growth and success of employees by facilitating their learning and development.
• Highly valuable learning experience.

If you see yourself in this role, and you're looking for your next challenge and adventure, apply below!

Job Summary

Shine, on behalf of a leading partnerin the travel industry, are building ateam of trainers who will be responsible for leading and facilitating comprehensive and highly interactive training sessions for retail personnel, with a focus on sales techniques, people skills and hospitality. This will be a 6-month project which will include training sessions conducted in Riyadh and Dammam.

As a trainer, you will receive comprehensive trainingto prepare and support you in overseeing your training sessions and knowledge transfer to your team.

Key Responsibilities:

• Organizing and delivering group training sessions using supplied materials while upholding high standards.
• Involving trainees with interactive content, fostering a positive atmosphere through role-play and team-building activities.
• Utilizing real-world examples to reinforce learning objectives for practical application.
• Assessing training effectiveness through feedback and provide reports to training leads.
• Keeping precise records of attendance and performance.
• Regularly updating training leads on progress and address any learning gaps.

Requirements:

• Preferably at least1 year of experience in a guest-facing or customer service position, emphasizing hospitality and outstanding customer experience.
• Demonstrated experience in training, coaching, or team development.
• Deep dedication to customer satisfaction and awareness of its influence on business success.
• Strong verbal and written communication skills to connect with diverse audiences.
• Capacity to foster positive relationships with internal teams while exemplifying excellent customer service.
• Proficiency in tailoring resources to effectively address the needs of all learners.
• Willingness to travel to Dammam/Riyadh

Benefits:

• Highly attractive salary.
• Incentive based rewards.
• Receive training from a highly reputable international visitor experience partner.
• Contribute to the growth and success of employees by facilitating their learning and development.
• Highly valuable learning experience.

If you see yourself in this role, and you're looking for your next challenge and adventure, apply below!

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavor to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jeweler, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalyzed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

• Store level sell out target accountability.
• Build category manager relationships at store level.
• Monitor daily and weekly sales performance of each Expert within the assigned coverage.
• Supervise, motivate, and manage a team of permanent Experts to achieve set sellout target
• Maintain accurate records of individual sales results, team performance, and activities
• Improvement of individual Expert performance and skills.
• Ensure in store stock in appropriate level in the assigned stores.
• Foster a positive, high-energy team environment focused on results
• Address and resolve any performance issues
• Ensure the team is delivering excellent customer service

What you’ll need to succeed

• English language
• 2 years' experience
• Excel skills

What we can offer you

With us,you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employeediscounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

INSPIRE EXHILARATE DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavor to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jeweler, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.

To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalyzed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

• Store level sell out target accountability.
• Build category manager relationships at store level.
• Monitor daily and weekly sales performance of each Expert within the assigned coverage.
• Supervise, motivate, and manage a team of permanent Experts to achieve set sellout target
• Maintain accurate records of individual sales results, team performance, and activities
• Improvement of individual Expert performance and skills.
• Ensure in store stock in appropriate level in the assigned stores.
• Foster a positive, high-energy team environment focused on results
• Address and resolve any performance issues
• Ensure the team is delivering excellent customer service

What you'll need to succeed

• English language
• 2 years' experience
• Excel skills

What we can offer you

With us,you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employeediscounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavor to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jeweler, and eyewear. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work. To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalyzed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing • Store level sell out target accountability.
• Build category manager relationships at store level.
• Monitor daily and weekly sales performance of each Expert within the assigned coverage.
• Supervise, motivate, and manage a team of permanent Experts to achieve set sellout target
• Maintain accurate records of individual sales results, team performance, and activities
• Improvement of individual Expert performance and skills.
• Ensure in store stock in appropriate level in the assigned stores.
• Foster a positive, high-energy team environment focused on results
• Address and resolve any performance issues
• Ensure the team is delivering excellent customer service

What you’ll need to succeed

• English language
• 2 years' experience
• Excel skills

What we can offer you

With us,you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employeediscounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

We seek an energetic and enthusiastic Customer Service Administrator in Dammam, Saudi Arabia. The Customer Service Administrator is the voice of the KONE service department, focusing on multiple aspects of support in the service business. The successful candidate will provide administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer-facing activities in the field.

Responsibilities and key activities:

General administrative support for Sales and Maintenance Supervisors:

Service Sales support activities

1. Sends customer letters and supports mass updates in maintenance contracts
2. Processes maintenance contract cancellation requests and informs Billing Administrator when invoice cancellation or credit note creation is required
3. Supports preparation of new maintenance contracts from NEB or competition and for renegotiations
4. Supports VB Sales activities (documentation, quality checks, internal handover packs, etc.)
5. Carries out data checks and quality audits for new contracts from the KONE Shared Service Center
6. Supports specific tasks from sales (e.g., contract creation)
7. Takes ownership of customer queries forwarded from the first level and follows up with salesperson and other services to get a response

Maintenance Operations support activities

1. Manages safety and site access documents of site personnel as requested by site managers and ensures that data is collected and delivered to KONE SSC for input
2. Enters fitter scheduling plans (on duty and backup assignments) in Konect, coordinating changes/updates of maintenance plans in SAP
3. Supports in repair and maintenance visit planning and communication with customer
4. Takes ownership of customer queries forwarded from the first level and follows up with field Supervisor and other services to get a response
5. Creates planned service repairs when needed
6. Supports technician and supervisor in material-related requests (PR creation, check availability, and follow up on delivery)

Specialized administration and support tasks:

Repair Tendering activities:

1. Validates repair sales leads and any missing information with the help of a Maintenance Technician or Technical Helpdesk
2. Liaises with the Maintenance Supervisor on the progress of sales leads, tenders, and orders
3. Converts the sales lead to a tender depending on the contract coverage
4. Pre-alerts customer of coming tender, ensures we have the decision maker’s correct contact details, communicates the tender to the decision maker, and ensures the customer received it correctly
5. Proactively explains the tender content and value to the customer
6. Follows up with the customer to check on the customer's decision in a timely manner and to ensure we get the order
7. Answers customer's questions about the tender content, price level, discounts, and scheduling
8. Creates the work/service order and confirms the order was received and created
9. Receives and resolves customer queries and complaints about repairs forwarded from customer service
10. Manages the repair sales funnel and reviews targets in the sales cockpit to ensure we reach our repair business target

3rd party inspection administration:

1. Analyzes inspection needs and schedules individual inspections
2. Receives and analyzes inspection reports, contacts customer for actions, hands over repair tender leads to Repair Admin, and follows up closing the remarks
3. Creates service/work orders and requests spare parts
4. Takes ownership of customer queries forwarded from the first level and follows up with field Supervisor and other services to get a response

Support in public tenders

1. Supports sales in proposal creation (public tenders)
2. Assists in contract and sales order creation for public bids (admin handover)
3. Takes ownership of customer queries forwarded from the first level and follows up with salesperson and other services to get a response

Support in customer reporting

1. Verifies and inputs customer data in customer portals (mainly done in KONE SSC)
2. Prepares working instructions for KONE SSC to input relevant information to customer portals
3. Takes ownership of customer queries forwarded from the first level and follows up with salespersons and other services to get a response.

Are you the one?

1. Diploma or higher will be advantageous.
2. 1 - 2 years of experience in a similar role with a strong focus on administration tasks.
3. Ability to handle and meet multiple deadlines and coordinate priorities accordingly.
4. Excellent organizational skills – able to perform duties with minimal supervision.
5. Proficient in Microsoft (Word, Excel, Outlook, Teams) with SAP and CRM experience advantageous.
6. Excellent English language skills both spoken and written.
7. Considering nationalization requirements, this position is open exclusively to Saudi nationals.

Please upload an updated copy of your CV to your application and shortlisted candidates will be sent an automated video interview to complete.