24 Retail Associates jobs in Dammam

Khobar, Saudi Arabia | Posted on 11/03/2024

We seek an experienced and dynamic Retail Manager to oversee our store operations, with a strong emphasis on Personal Protective Equipment (PPE), industrial tools, or auto service centers. The ideal candidate will have a proven track record in managing retail environments, a deep understanding of the industry, and the ability to drive sales and enhance customer satisfaction.

1. Store Operations: Manage day-to-day store operations, ensuring efficiency and effectiveness in all processes.
   
2. Sales Management: Develop and implement sales strategies to meet and exceed revenue targets.
   
3. Customer Service: Ensure high levels of customer satisfaction through excellent service and problem resolution.
   
4. Team Leadership: Recruit, train, and supervise staff, fostering a positive work environment and promoting teamwork.
   
5. Inventory Control: Oversee inventory management, including ordering, stocking, and tracking supplies.
   
6. Marketing and Promotions: Plan and execute marketing campaigns and promotional activities to attract and retain customers.
   
7. Financial Management: Monitor financial performance, manage budgets, and prepare financial reports.
   
8. Compliance: Ensure compliance with company policies, safety regulations, and industry standards.
   

1. Experience: Minimum of 5 years of experience in retail management, preferably in PPE, industrial tools, or auto service centers.
   
2. Education: Bachelor's degree in Business Administration, Retail Management, or a related field.
   
3. Strong leadership and organizational skills.
   
4. Excellent communication and interpersonal skills.
   
5. Proven ability to drive sales and manage a retail environment.
   
6. Proficient in using retail management software and tools.
   

• Customer-focused mindset.
  
• Ability to work in a fast-paced environment and handle multiple tasks.
  
• Analytical thinking and problem-solving abilities.
  

Reports To: CEO

Interested candidates are encouraged to apply by submitting their resume and a cover letter detailing their relevant experience and why they are a good fit for this role.

We are an equal-opportunity employer and welcome applications from all qualified individuals.

Join our team and make a significant impact in a thriving retail environment!

Job Summary

Shine, on behalf of a leading partnerin the travel industry, are building ateam of trainers who will be responsible for leading and facilitating comprehensive and highly interactive training sessions for retail personnel, with a focus on sales techniques, people skills and hospitality. This will be a 6-month project which will include training sessions conducted in Riyadh and Dammam.

As a trainer, you will receive comprehensive trainingto prepare and support you in overseeing your training sessions and knowledge transfer to your team.

Key Responsibilities:

• Organizing and delivering group training sessions using supplied materials while upholding high standards.
• Involving trainees with interactive content, fostering a positive atmosphere through role-play and team-building activities.
• Utilizing real-world examples to reinforce learning objectives for practical application.
• Assessing training effectiveness through feedback and provide reports to training leads.
• Keeping precise records of attendance and performance.
• Regularly updating training leads on progress and address any learning gaps.

Requirements:

• Preferably at least1 year of experience in a guest-facing or customer service position, emphasizing hospitality and outstanding customer experience.
• Demonstrated experience in training, coaching, or team development.
• Deep dedication to customer satisfaction and awareness of its influence on business success.
• Strong verbal and written communication skills to connect with diverse audiences.
• Capacity to foster positive relationships with internal teams while exemplifying excellent customer service.
• Proficiency in tailoring resources to effectively address the needs of all learners.
• Willingness to travel to Dammam/Riyadh

Benefits:

• Highly attractive salary.
• Incentive based rewards.
• Receive training from a highly reputable international visitor experience partner.
• Contribute to the growth and success of employees by facilitating their learning and development.
• Highly valuable learning experience.

If you see yourself in this role, and you're looking for your next challenge and adventure, apply below!

Overview

Ariston Group is a global leader in sustainable thermal comfort offering a range of solutions for climate comfort, water heating and air handling, as well as components and burners. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, Thermowatt and Ecoflam. The group has a direct presence in 40 countries on 5 continents, 28 production sites and 28 R&D centers, with revenues over 2.6 billion euros and more than 10,000 employees. The group is committed to sustainability through renewable and high-efficiency solutions, digitalization, and advanced connectivity. We are seeking a dynamic and results-driven Retail and Wholesale Manager to lead and develop our distribution strategy. The ideal candidate will be responsible for managing relationships with key accounts, driving sales growth, optimizing product availability, and ensuring smooth operations across all customer segments.

• Develop and implement retail and wholesale strategies to achieve sales targets and market share growth.
• Build and maintain strong relationships with key retail chains, wholesale distributors, and trade partners.
• Manage pricing, promotions, and in-store execution in collaboration with the marketing and trade marketing teams.
• Oversee order management, stock levels, and demand planning with internal supply chain teams.
• Conduct regular market visits to assess product performance, competitor activity, and customer satisfaction.
• Analyze sales data and provide regular reports on performance, risks, and opportunities.
• Ensure compliance with internal policies and local regulations in all commercial activities.

• Bachelor’s degree in business administration, sales, marketing, or related field.
• Minimum of 2 years’ experience in retail and wholesale channel management.
• Strong analytical skills.
• Excellent communication and negotiation abilities.
• Fluent in English and Arabic.

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.

Ariston Group is a global leader in sustainable thermal comfort offering a range of solutions for climate comfort, water heating and air handling, as well as components and burners. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, Thermowatt and Ecoflam. The group has a direct presence in 40 countries on 5 continents, 28 production sites and 28 R&D centers, with revenues over 2.6 billion euros and more than 10,000 employees. The group is committed to sustainability through renewable and high-efficiency solutions, digitalization, and advanced connectivity. We are seeking a dynamic and results-driven Retail and Wholesale Manager to lead and develop our distribution strategy. The ideal candidate will be responsible for managing relationships with key accounts, driving sales growth, optimizing product availability, and ensuring smooth operations across all customer segments.

• Develop and implement retail and wholesale strategies to achieve sales targets and market share growth.
• Build and maintain strong relationships with key retail chains, wholesale distributors, and trade partners.
• Manage pricing, promotions, and in-store execution in collaboration with the marketing and trade marketing teams.
• Oversee order management, stock levels, and demand planning with internal supply chain teams.
• Conduct regular market visits to assess product performance, competitor activity, and customer satisfaction.
• Analyze sales data and provide regular reports on performance, risks, and opportunities.
• Ensure compliance with internal policies and local regulations in all commercial activities.

• Bachelor's degree in business administration, sales, marketing, or related field.
• Minimum of 2 years' experience in retail and wholesale channel management.
• Strong analytical skills.
• Excellent communication and negotiation abilities.
• Fluent in English and Arabic.

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.

At Sephora we stand together and we stand for something more. For empowerment for exploration for the opportunity to impact peoples lives through the unlimited power of beauty. We embrace uniqueness unleash creativity and pursue progress every day. Sparked by energy and excitement our passion is contagious. We are united by a common goal to reimagine the future of beauty.

Reimagine your future with Sephora.

• As Retail Manager you will be responsible for the people standards, customer experience, financial and operational management of stores in your area of accountability.
• Responsible to support coach and develop your teams to translate the retail plans into tangible actions that enable store leaders and store teams to reach and exceed their agreed targets.
• Build develop and implement store and area plans to maximise sales and KPIs performance.

• Responsible for delivery of all pre agreed sales and KPI performance targets through monitoring identifying opportunities and implementing appropriate actions.
• Ensure the delivery of exceptional retail and operational standards throughout Sephora stores in allocated area of responsibility whilst ensuring delivery of best‑in‑class customer service across all stores.
• Regular visiting of area stores 90% of time in line with Sephora standards in order to drive operational excellence and assure expected sales results.
• To ensure compliance in all areas of operational activity and drive sales and profitability through the performance development and coaching of Store Managers store teams whilst managing within SME Business plan.
• Provides leadership support and direction to the store teams that reflects vision and strategic direction of SME.

• Leads teams translating area performance objectives into store sales and KPI targets.
• Monitor report on performance KPIs and identify areas / store / leadership improvements.
• Monitor store productivity to stay within agreed budgets and coach store managers to drive the right balance quality vs quantity when planning store schedules.
• Customer and frontline obsession lead by example live customer and team by being present in stores four days a week.
• Build the Beauty Playground of the Future through Love (services) Loyalty (Sephora Card) and Differentiation (Offer).
• Implement agreed Sephora Retail priorities and drive commercial success.
• Develop team recruit and identify talent with focus to scale up and prepare potential Sephoraians for the next step of career ladder.
• Embraces OMNI retailing implements agreed measures of success drives culture change in teams.
• Management of Store Operations : Retail Operations.
• Back of house organization compliant with all SEPHORA policies and procedures.
• Monitor stock levels on all inventory items. Conduct inventories on a timely basis / maintain updated inventory records and conduct (semi)annual stock take.
• Provides timely accurate and complete reports on the operating condition of the organization.
• Recruit and develop exceptional people.
• Optimize and oversee operations to ensure productivity and efficiency.
• Ensure compliance with companys policies and operational guidelines.

Ensure that SEPHORAs merchandising concepts are set up and always maintained.

Store standards of cleanliness and security are maintained.

• Ensure key product launches and initiatives are fully supported.

Define build and follow up on people development plans in partnership with training and education.

• Maintain both fulfillment of leadership roles and general headcount through active succession planning and recruitment and follow the right process.
• Lead by example in driving service culture instore observations to monitor customer service levels and monitoring of customer service reports.
• Gain awareness of market / customer trends in the retail industry and monitor what local competitors are doing communicate back to Offer and Marketing Team where appropriate.

Accountable to deliver all agreed sales and KPI targets for area of responsibility.

• Exceed monthly sales turnover vs agreed budget.
• Meet pre agreed KPIs of conversion ATV UPT and Sephora Collection.
• Customer measures lead them to exceed CRM recruitment targets CRM contribution and App sign ups.
• Improve store productivity and efficiency through implementing use of Rotageek and backoffice modelling.
• Shrinkage and the level of stock by store meet company Audit results.

You have a Degree in Business or Administration.

• You have experience in Customer Experience.
• Knowledge and experience in sales service and commercial KPI environments focusing on but nor restricted to conversion and average basket.
• Comprehensive beauty Industry knowledge up to date on trends and latest products.
• Competent in Microsoft office you have knowledge in PowerPoint & Excel.
• You have experience in Leadership & transversal management skills.
• You have Commercial background and ME market awareness.
• You have Excellent communication skills.
• You are Flexibility adaptability & creativity.

High achievement drive ability and desire to drive change team player and confident to work alone.

• Embraces change seizes opportunities leads from the front.
• You have high level of energy enthusiasm and motivation.
• You fully understand the business needs and adapt to all requirements of a fast paced environment.
• You can collaborate connect and build relationships with store teams Area Managers and different support teams within Sephora Middle East HQ.
• You have a Minimum of 57 years experience in sales operations and / or services within the beauty / retail / hospitality industry.
• You speaks both Arabic English.
• You have a valid driving license.

Most importantly She / he needs to live and breathe the Sephora Culture DNA and Employee Value propositions (EVP) with a passion for people and making a difference. She / he need to have excellent authentic communication and influencing skills and be energized by working in a fast paced dynamic environment.

Required Experience :

Manager

• Restaurant Experience
• Sales Experience
• Forklift
• Customer Service
• Store Management Experience
• Management Experience
• Retail Sales
• Merchandising
• Sales Management
• Leadership Experience
• Supervising Experience
• Retail Management

Employment Type : Full-Time

Experience : years

Vacancy : 1

Job Openings Sales Executive (Saudi Nationals) for luxury brands Garments & Fashion Retail

Job Opportunity: Luxury Sales Executive (Saudi Female Applicants Only)

We are currently seeking a highly motivated and skilled Luxury Sales Executive to join our client's prestigious retail establishment for Garments Trading in Riyadh KSA. This exciting opportunity is specifically focused on representing and promoting luxury brands within the retail industry. Candidates with experience in working with luxury brands, such as Empreinte, Flora Nikrooz, Lilia & Peony, or Spanx, will be given preference.

Responsibilities:

• Customer Engagement and Sales:
  • Provide exceptional customer service and engage with clients to understand their needs and preferences.
  • Showcase and promote a range of luxury products from renowned brands, such as Empreinte, Flora Nikrooz, Lilia & Peony, or Spanx.
  • Demonstrate in-depth knowledge of the features, materials, and craftsmanship of the luxury products to assist customers effectively.
  • Drive sales by upselling and cross-selling complementary luxury items.
• Client Relationship Management:
  • Build strong and long-lasting relationships with clients to enhance customer loyalty and repeat business.
  • Stay informed about clients' preferences, purchase history, and upcoming events to provide personalized recommendations and attentive service.
  • Effectively handle client inquiries, requests, and concerns, ensuring timely resolution and customer satisfaction.
• Product Knowledge and Brand Representation:
  • Develop a deep understanding of the luxury brands represented in the retail establishment, such as Empreinte, Flora Nikrooz, Lilia & Peony, or Spanx.
  • Stay updated on the latest trends, features, and collections of the luxury brands to provide accurate and compelling product information to customers.
  • Uphold the brand image and standards by embodying professionalism, elegance, and sophistication in personal appearance, conduct, and communication.
• Sales Reporting and Target Achievement:
  • Maintain accurate records of sales transactions and customer information using the provided systems or tools.
  • Meet and exceed sales targets and contribute to the overall success of the retail establishment.

Requirements:

• Experience:
  • Proven experience in luxury sales within a retail environment, preferably with specific exposure to luxury brands like Empreinte, Flora Nikrooz, Lilia & Peony, or Spanx.
• Product Knowledge:
  • Strong knowledge of luxury products, materials, craftsmanship, and industry trends.
• Sales and Customer Service Skills:
  • Excellent communication and interpersonal skills to engage effectively with customers and build lasting relationships.
  • Demonstrated ability to drive sales and meet targets.
• Professionalism:
  • Impeccable personal presentation, embodying luxury and sophistication.
  • Exceptional customer service orientation with a focus on providing an extraordinary shopping experience.
• Language Skills:
  • Fluency in English is required. Additional language skills would be an advantage.
• Only female applicants will be considered for this position.

Compensation and Benefits:

• Our client offers competitive salaries and attractive benefits packages, including commission-based incentives and opportunities for career growth.

If you have relevant experience with luxury brands like Empreinte, Flora Nikrooz, Lilia & Peony, or Spanx, and possess the skills and qualities outlined above, we invite you to apply for this exceptional opportunity. Please submit your updated resume, along with any supporting documents, to the provided contact information.

Please note that only shortlisted candidates will be contacted for further consideration.

Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

We seek an energetic and enthusiastic Customer Service Administrator in Dammam, Saudi Arabia. The Customer Service Administrator is the voice of the KONE service department, focusing on multiple aspects of support in the service business. The successful candidate will provide administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer-facing activities in the field.

Responsibilities and key activities:

General administrative support for Sales and Maintenance Supervisors:

Service Sales support activities

1. Sends customer letters and supports mass updates in maintenance contracts
2. Processes maintenance contract cancellation requests and informs Billing Administrator when invoice cancellation or credit note creation is required
3. Supports preparation of new maintenance contracts from NEB or competition and for renegotiations
4. Supports VB Sales activities (documentation, quality checks, internal handover packs, etc.)
5. Carries out data checks and quality audits for new contracts from the KONE Shared Service Center
6. Supports specific tasks from sales (e.g., contract creation)
7. Takes ownership of customer queries forwarded from the first level and follows up with salesperson and other services to get a response

Maintenance Operations support activities

1. Manages safety and site access documents of site personnel as requested by site managers and ensures that data is collected and delivered to KONE SSC for input
2. Enters fitter scheduling plans (on duty and backup assignments) in Konect, coordinating changes/updates of maintenance plans in SAP
3. Supports in repair and maintenance visit planning and communication with customer
4. Takes ownership of customer queries forwarded from the first level and follows up with field Supervisor and other services to get a response
5. Creates planned service repairs when needed
6. Supports technician and supervisor in material-related requests (PR creation, check availability, and follow up on delivery)

Specialized administration and support tasks:

Repair Tendering activities:

1. Validates repair sales leads and any missing information with the help of a Maintenance Technician or Technical Helpdesk
2. Liaises with the Maintenance Supervisor on the progress of sales leads, tenders, and orders
3. Converts the sales lead to a tender depending on the contract coverage
4. Pre-alerts customer of coming tender, ensures we have the decision maker’s correct contact details, communicates the tender to the decision maker, and ensures the customer received it correctly
5. Proactively explains the tender content and value to the customer
6. Follows up with the customer to check on the customer's decision in a timely manner and to ensure we get the order
7. Answers customer's questions about the tender content, price level, discounts, and scheduling
8. Creates the work/service order and confirms the order was received and created
9. Receives and resolves customer queries and complaints about repairs forwarded from customer service
10. Manages the repair sales funnel and reviews targets in the sales cockpit to ensure we reach our repair business target

3rd party inspection administration:

1. Analyzes inspection needs and schedules individual inspections
2. Receives and analyzes inspection reports, contacts customer for actions, hands over repair tender leads to Repair Admin, and follows up closing the remarks
3. Creates service/work orders and requests spare parts
4. Takes ownership of customer queries forwarded from the first level and follows up with field Supervisor and other services to get a response

Support in public tenders

1. Supports sales in proposal creation (public tenders)
2. Assists in contract and sales order creation for public bids (admin handover)
3. Takes ownership of customer queries forwarded from the first level and follows up with salesperson and other services to get a response

Support in customer reporting

1. Verifies and inputs customer data in customer portals (mainly done in KONE SSC)
2. Prepares working instructions for KONE SSC to input relevant information to customer portals
3. Takes ownership of customer queries forwarded from the first level and follows up with salespersons and other services to get a response.

Are you the one?

1. Diploma or higher will be advantageous.
2. 1 - 2 years of experience in a similar role with a strong focus on administration tasks.
3. Ability to handle and meet multiple deadlines and coordinate priorities accordingly.
4. Excellent organizational skills – able to perform duties with minimal supervision.
5. Proficient in Microsoft (Word, Excel, Outlook, Teams) with SAP and CRM experience advantageous.
6. Excellent English language skills both spoken and written.
7. Considering nationalization requirements, this position is open exclusively to Saudi nationals.

Please upload an updated copy of your CV to your application and shortlisted candidates will be sent an automated video interview to complete.

Overview

The Customer Service Representative in the Real Estate industry plays a crucial role in ensuring that clients and potential buyers receive top-notch service. This position is integral to a recruitment agency specializing in Human Resources Outsourcing for real estate firms. The representative will be responsible for addressing inquiries, providing information about properties, and assisting clients throughout the buying or renting process. A successful candidate will possess strong communication skills and a solid understanding of customer service principles tailored to the real estate market.

1. Respond to customer inquiries regarding real estate listings and services through phone, email, and chat.
2. Provide detailed information about properties, including pricing, features, and availability.
3. Assist clients in understanding the real estate market and guide them in their property search.
4. Maintain accurate records of customer interactions and property details.
5. Resolve customer complaints and issues related to property transactions effectively.
6. Collaborate with real estate agents and consultants to ensure a seamless customer experience.
7. Conduct follow-ups with clients to ensure satisfaction and address any concerns.
8. Identify opportunities for enhancing customer service processes in the real estate sector.
9. Stay updated on market trends and property listings to provide informed assistance.
10. Participate in training sessions to enhance knowledge of real estate services and customer service skills.

1. Strong verbal and written communication skills specific to real estate terminology.
2. Ability to work efficiently in a fast-paced environment.
3. Excellent problem-solving skills and attention to detail.
4. Proficient in using real estate software and customer relationship management tools.
5. Ability to work collaboratively with real estate professionals and clients.
6. Empathetic and patient when addressing customer concerns.
7. Adaptability to changing market conditions and customer needs.
8. Previous experience in the real estate or customer service industry is a plus.
9. Fluency in both English and Arabic is highly desirable.
10. Strong organizational skills to manage multiple inquiries effectively.

• Excellent communication skills, both verbal and written, with a focus on real estate terminology.
• Proficiency in real estate software and customer service platforms.
• Strong organizational and multitasking abilities.
• Effective problem-solving and conflict resolution skills.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of real estate market trends and practices.
• Fluency in English and Arabic is a significant advantage.
• Empathy and active listening skills to cater to customer needs.

The Customer Service Representative in the Real Estate industry plays a crucial role in ensuring that clients and potential buyers receive top-notch service. This position is integral to a recruitment agency specializing in Human Resources Outsourcing for real estate firms. The representative will be responsible for addressing inquiries, providing information about properties, and assisting clients throughout the buying or renting process. A successful candidate will possess strong communication skills and a solid understanding of customer service principles tailored to the real estate market.

1. Respond to customer inquiries regarding real estate listings and services through phone, email, and chat.
2. Provide detailed information about properties, including pricing, features, and availability.
3. Assist clients in understanding the real estate market and guide them in their property search.
4. Maintain accurate records of customer interactions and property details.
5. Resolve customer complaints and issues related to property transactions effectively.
6. Collaborate with real estate agents and consultants to ensure a seamless customer experience.
7. Conduct follow-ups with clients to ensure satisfaction and address any concerns.
8. Identify opportunities for enhancing customer service processes in the real estate sector.
9. Stay updated on market trends and property listings to provide informed assistance.
10. Participate in training sessions to enhance knowledge of real estate services and customer service skills.

1. Strong verbal and written communication skills specific to real estate terminology.
2. Ability to work efficiently in a fast-paced environment.
3. Excellent problem-solving skills and attention to detail.
4. Proficient in using real estate software and customer relationship management tools.
5. Ability to work collaboratively with real estate professionals and clients.
6. Empathetic and patient when addressing customer concerns.
7. Adaptability to changing market conditions and customer needs.
8. Previous experience in the real estate or customer service industry is a plus.
9. Fluency in both English and Arabic is highly desirable.
10. Strong organizational skills to manage multiple inquiries effectively.

• Excellent communication skills, both verbal and written, with a focus on real estate terminology.
• Proficiency in real estate software and customer service platforms.
• Strong organizational and multitasking abilities.
• Effective problem-solving and conflict resolution skills.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of real estate market trends and practices.
• Fluency in English and Arabic is a significant advantage.
• Empathy and active listening skills to cater to customer needs.