17 Resorts jobs in Saudi Arabia

About the Role

We are seeking a highly capable and detail-oriented Facility Manager to oversee the operations and maintenance of a private luxury resort property. The Facility Manager will be responsible for ensuring that all buildings, guest areas, and facilities are maintained to the highest standards, creating a safe, comfortable, and exclusive environment.

This role requires strong leadership, organizational skills, and an exceptional eye for detail to ensure seamless daily operations and the satisfaction of guests and residents.

Key Responsibilities

• Oversee and manage daily facility operations, including housekeeping, maintenance, landscaping, and security.
• Ensure all resort facilities are maintained in excellent condition, reflecting luxury, comfort, and exclusivity.
• Develop and implement facility management procedures, schedules, and checklists.
• Supervise in-house staff and coordinate with external vendors, contractors, and service providers.
• Monitor budgets, expenditures, and service contracts to ensure cost-effective operations.
• Ensure compliance with health, safety, environmental, and quality standards.
• Respond promptly to maintenance issues, guest concerns, and emergencies.
• Maintain accurate records of maintenance schedules, inspections, and repairs.
• Support event setups, special guest requirements, and seasonal operations.
• Provide leadership, training, and guidance to staff to ensure top-tier service delivery.
• Bachelor's degree in Facility Management, Hospitality Management, Business Administration, or a related field (preferred).
• Proven experience as a Facility Manager, Property Manager, or in a similar role within hospitality, resorts, or luxury estates.
• Strong leadership and team management skills with the ability to supervise multi-disciplinary staff.
• Excellent organizational and problem-solving abilities.
• Strong communication and interpersonal skills.
• Ability to handle sensitive situations with discretion, ensuring privacy and confidentiality.
• Knowledge of safety regulations, building systems, and facility operations.
• Flexibility to work weekends, holidays, and extended hours when required.
• Fluency in both English and Arabic.

Overview

A diversified holding company in Saudi Arabia is seeking a Facility Manager to manage and oversee the operations of a private luxury resort. The role involves ensuring that all facilities, guest areas, and services are maintained to the highest standards while supervising housekeeping, maintenance, landscaping, and security teams. The Facility Manager will coordinate with vendors, monitor budgets, and ensure compliance with safety and quality regulations, while upholding the privacy, exclusivity, and elegance expected of a private resort. Strong leadership, organizational skills, and attention to detail are essential to ensure smooth operations and guest satisfaction.

Duties and Responsibilities

• Oversee and manage daily facility operations, including housekeeping, maintenance, landscaping, and security.
• Ensure all resort facilities are maintained in excellent condition, reflecting luxury, comfort, and exclusivity.
• Develop and implement facility management procedures, schedules, and checklists.
• Supervise in-house staff and coordinate with external vendors, contractors, and service providers.
• Monitor budgets, expenditures, and service contracts to ensure cost-effective operations.
• Ensure compliance with health, safety, environmental, and quality standards.
• Respond promptly to maintenance issues, guest concerns, and emergencies.
• Maintain accurate records of maintenance schedules, inspections, and repairs.
• Support event setups, special guest requirements, and seasonal operations.
• Provide leadership, training, and guidance to staff to ensure top-tier service delivery.

Qualifications and Requirements

• Bachelor’s degree in Facility Management, Hospitality Management, Business Administration, or a related field (preferred).
• Proven experience as a Facility Manager, Property Manager, or in a similar role within hospitality, resorts, or luxury estates.
• Strong leadership and team management skills with the ability to supervise multi-disciplinary staff.
• Excellent organizational and problem-solving abilities.
• Strong communication and interpersonal skills.
• Ability to handle sensitive situations with discretion, ensuring privacy and confidentiality.
• Knowledge of safety regulations, building systems, and facility operations.
• Flexibility to work weekends, holidays, and extended hours when required.
• Fluency in both English and Arabic.

#J-18808-Ljbffr

Overview

A diversified holding company in Saudi Arabia is seeking a Facility Manager to manage and oversee the operations of a private luxury resort. The role involves ensuring that all facilities, guest areas, and services are maintained to the highest standards while supervising housekeeping, maintenance, landscaping, and security teams. The Facility Manager will coordinate with vendors, monitor budgets, and ensure compliance with safety and quality regulations, while upholding the privacy, exclusivity, and elegance expected of a private resort. Strong leadership, organizational skills, and attention to detail are essential to ensure smooth operations and guest satisfaction.

Duties and Responsibilities

• Oversee and manage daily facility operations, including housekeeping, maintenance, landscaping, and security.
• Ensure all resort facilities are maintained in excellent condition, reflecting luxury, comfort, and exclusivity.
• Develop and implement facility management procedures, schedules, and checklists.
• Supervise in-house staff and coordinate with external vendors, contractors, and service providers.
• Monitor budgets, expenditures, and service contracts to ensure cost-effective operations.
• Ensure compliance with health, safety, environmental, and quality standards.
• Respond promptly to maintenance issues, guest concerns, and emergencies.
• Maintain accurate records of maintenance schedules, inspections, and repairs.
• Support event setups, special guest requirements, and seasonal operations.
• Provide leadership, training, and guidance to staff to ensure top-tier service delivery.

Qualifications and Requirements

• Bachelor's degree in Facility Management, Hospitality Management, Business Administration, or a related field (preferred).
• Proven experience as a Facility Manager, Property Manager, or in a similar role within hospitality, resorts, or luxury estates.
• Strong leadership and team management skills with the ability to supervise multi-disciplinary staff.
• Excellent organizational and problem-solving abilities.
• Strong communication and interpersonal skills.
• Ability to handle sensitive situations with discretion, ensuring privacy and confidentiality.
• Knowledge of safety regulations, building systems, and facility operations.
• Flexibility to work weekends, holidays, and extended hours when required.
• Fluency in both English and Arabic.

Join to apply for the Guest Services Manager role at Rosewood Amaala

Join to apply for the Guest Services Manager role at Rosewood Amaala

Rosewood Red Sea, part of the ultra-luxury Red Sea Global destination, is seeking an experienced and service-driven Guest Services Manager to join our pre-opening leadership team. This role will oversee the Guest Services team including Concierge, Guest Relations, Bell/Valet, and Transportation to ensure personalized, seamless, and intuitive luxury experiences for all guests. The successful candidate will bring exceptional leadership skills, operational expertise, and a passion for creating memorable guest journeys that embody Rosewood’s A Sense of Place philosophy.

Position Overview

Rosewood Red Sea, part of the ultra-luxury Red Sea Global destination, is seeking an experienced and service-driven Guest Services Manager to join our pre-opening leadership team. This role will oversee the Guest Services team including Concierge, Guest Relations, Bell/Valet, and Transportation to ensure personalized, seamless, and intuitive luxury experiences for all guests. The successful candidate will bring exceptional leadership skills, operational expertise, and a passion for creating memorable guest journeys that embody Rosewood’s A Sense of Place philosophy.

Key Responsibilities

• Lead and manage all aspects of Guest Services including Concierge, Guest Relations, Bell/Valet, and Transportation.

• Oversee guest arrival and departure experiences, ensuring efficiency, personalization, and luxury service standards.

• Train, motivate, and develop Guest Services colleagues to deliver intuitive and anticipatory service.

• Implement and maintain service standards, SOPs, and guest recognition programs.

• Coordinate with other departments (Front Office, Housekeeping, F&B, Security) to ensure seamless guest experiences.

• Handle VIP guests, special requests, and ensure service recovery when required.

• Monitor guest feedback channels, resolve issues promptly, and ensure continuous improvement.

• Assist in pre-opening activities including recruitment, training, and implementation of service programs and systems.

• Drive sustainability and cultural initiatives within guest services to reflect the destination and Rosewood’s brand values.

Qualifications

• Minimum 7–10 years of progressive Rooms Division / Front Office experience, with at least 3 years in a leadership role at a luxury hotel or resort.

• Pre-opening experience in ultra-luxury or lifestyle brands strongly preferred.

• Proven expertise in guest services, concierge, and VIP guest handling.

• Exceptional leadership, interpersonal, and communication skills with the ability to inspire and manage multicultural teams.

• Strong problem-solving skills and the ability to handle guest concerns with tact and diplomacy.

• Solid knowledge of global luxury hospitality trends and guest expectations.

• Fluency in English is required; Arabic or other additional languages are an advantage.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Hospitality

Referrals increase your chances of interviewing at Rosewood Amaala by 2x

Get notified about new Guest Services Manager jobs in Saudi Arabia .

Customer Service Manager of Business Process Innovation Guest Services Supervisor - Four Seasons Resort and Residences AMAALA at Triple Bay Guest Services Manager - Four Seasons Resort and Residences AMAALA at Triple Bay

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

**Job Number**

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Dammam Hotel & Convention Centre, 1st Street, Dammam, Saudi Arabia, Saudi Arabia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

Overview

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Soon to be one of the region’s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.

About the Role

The People & Culture Manager plays a critical role in the effective management and administration of all human resources-related programs within the hotel, with a primary focus on fostering a positive work culture, employee engagement, and ensuring competitive compensation and benefits frameworks. This role will manage the hotel's compensation strategies, employee relations, and ensure alignment with Four Seasons’ values and goals while ensuring compliance with Saudi labor laws.

As part of the People & Culture team, the Manager will be responsible for overseeing the effective implementation of compensation-related programs, including payroll systems (Bayan), and ensuring the hotel’s compensation structure is fair, competitive, and equitable. The People & Culture Manager will also work closely with department heads to support employee satisfaction, retention, and the development of a high-performance culture.

Key Responsibilities

• Oversee the administration of compensation and benefits programs, with a primary focus on using the Bayan payroll system.
• Ensure all compensation practices comply with Saudi labor laws and Four Seasons' internal policies and procedures.
• Analyze compensation data and market trends to recommend competitive salary structures and benefits packages.
• Monitor and manage employee benefits, including housing, transportation, schooling, medical insurance, and other allowances.
• Collaborate with department heads to ensure consistency in the application of compensation policies across the hotel.
• Drive employee engagement initiatives to promote a positive work culture and high retention rates.
• Develop and implement strategies for attracting and retaining top talent within the hotel industry.
• Provide guidance on compensation-related inquiries, and resolve any issues with discretion and professionalism.
• Maintain confidential records and sensitive employee information with the utmost discretion.

Qualifications & Skills

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 4 years of experience in compensation management, with direct experience using the Bayan payroll system.
• Strong knowledge of compensation practices, market trends, and regulations, particularly in the hospitality industry.
• In-depth understanding of Saudi labor laws and experience ensuring regulatory compliance.
• Proficiency in HRIS systems, especially the Bayan payroll system.
• Excellent analytical, communication, and problem-solving skills.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Strong interpersonal and communication skills with a focus on maintaining confidentiality.
• Ability to work both independently and collaboratively within a team.
• Familiarity with the hotel industry and its unique human resources challenges.

What We Offer

• Competitive basic salary + live-out allowance.
• Travel Allowances, if applicable
• Schooling allowance and additional family benefits
• AIP plan
• 30 days of vacation per year
• 10 days of public holidays per year
• Complimentary employee meals
• Medical and life insurance
• Employee assistance program
• Worldwide complimentary room nights at Four Seasons
• Laundry/dry cleaning for work attire
• Growth and development opportunities

#J-18808-Ljbffr

Overview

People and Culture Manager plays a critical role in the management and administration of all human resources-related programs within the hotel, with a primary focus on fostering a positive work culture, employee engagement, and ensuring competitive compensation and benefits frameworks. This role will manage the hotel's compensation strategies, employee relations, and ensure alignment with Four Seasons’ values and goals while ensuring compliance with Saudi labor laws.

As part of the People & Culture team, the Manager will be responsible for overseeing the effective implementation of compensation-related programs, including payroll systems (Bayan), and ensuring the hotel’s compensation structure is fair, competitive, and equitable. The People & Culture Manager will also work closely with department heads to support employee satisfaction, retention, and the development of a high-performance culture.

Key Responsibilities

• Oversee the administration of compensation and benefits programs, with a primary focus on using the Bayan payroll system.
• Ensure all compensation practices comply with Saudi labor laws and Four Seasons' internal policies and procedures.
• Analyze compensation data and market trends to recommend competitive salary structures and benefits packages.
• Monitor and manage employee benefits, including housing, transportation, schooling, medical insurance, and other allowances.
• Collaborate with department heads to ensure consistency in the application of compensation policies across the hotel.
• Drive employee engagement initiatives to promote a positive work culture and high retention rates.
• Develop and implement strategies for attracting and retaining top talent within the hotel industry.
• Provide guidance on compensation-related inquiries, and resolve any issues with discretion and professionalism.
• Maintain confidential records and sensitive employee information with the utmost discretion.

Qualifications & Skills

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 4 years of experience in compensation management, with direct experience using the Bayan payroll system.
• Strong knowledge of compensation practices, market trends, and regulations, particularly in the hospitality industry.
• In-depth understanding of Saudi labor laws and experience ensuring regulatory compliance.
• Proficiency in HRIS systems, especially the Bayan payroll system.
• Excellent analytical, communication, and problem-solving skills.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Strong interpersonal and communication skills with a focus on maintaining confidentiality.
• Ability to work both independently and collaboratively within a team.
• Familiarity with the hotel industry and its unique human resources challenges.

What We Offer

• Competitive basic salary + live-out allowance.
• Travel Allowances, if applicable
• Schooling allowance and additional family benefits
• AIP plan
• 30 days of vacation per year
• 10 days of public holidays per year
• Complimentary employee meals
• Medical and life insurance
• Employee assistance program
• Worldwide complimentary room nights at Four Seasons
• Laundry/dry cleaning for work attire
• Growth and development opportunities

Additional details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Human Resources
• Industries: Travel Arrangements and Hospitality

#J-18808-Ljbffr

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Marriott Executive Apartments Al Khobar, Building No 7791 Prince Hammoud Bin Abdul Aziz Street., Al Khobar, Saudi Arabia, Saudi Arabia, VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Leading Guest Services Teams**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Celebrates successes and publicly recognizes the contributions of team members.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
**Maintaining Guest Services and Front Desk Goals**
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Strives to improve service performance.
- Provides immediate assistance to guests as requested.
- Ensures employees understand customer service expectations and parameters.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
**Implementing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
- Manages payroll administration.
**Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Participates in employee progressive discipline procedures.
- Uses all available on the job training tools for employees.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Supervises on-going training initiatives and conducts training when appropriate.
- Participates in the employee performance appraisal process, providing feedback as needed.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Maintains high visibility in public areas during peak times.
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Performs Front Desk duties in high demand times.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Assistant Manager - Guest Services & Entry Operations will oversee the seamless integration of guest services and entry operations, ensuring an outstanding guest experience from arrival to departure. This role will be responsible for supervising all aspects of ticketing, access control, guest inquiries, complaint resolution, lost & found, VIP experiences, membership programs, and overall guest satisfaction.

High school diploma or equivalent required.

Additional certification or training in hospitality, operations, or customer service is preferred.

3-5+ years of experience in a leadership or supervisory role, in entry operations, or customer service, within the hospitality or entertainment industry.

#J-18808-Ljbffr