146 Residential Leasing jobs in Saudi Arabia

The role will be responsible and accountable for the department that supports all customer care activities within the Residential sales and leasing team. The role will be responsible for managing the contact center, lead management, customer services throughout the customer journey, resale activities as well as escalations. A dedicated VIP concierge service must also be established for HNW investors and residents. A deep understanding of customer care principles, lead management and experience in managing VIP clients is a must.

• Develop and execute comprehensive customer care strategies that align with Qiddiya's mission and values.
• Lead, mentor, and manage a dynamic customer care team, fostering a culture of service excellence and accountability.
• Establish performance metrics and conduct regular assessments to ensure the highest levels of customer satisfaction.
• Implement systems to gather customer feedback, analyze trends, and propose actionable improvements.
• Collaborate with other departments to ensure a seamless resident experience across all functions, from sales to maintenance and beyond.
• Drive initiatives that encourage resident engagement and community building.
• Utilize technology and digital platforms to streamline customer care operations and enhance service delivery.
• Prepare reports and presentations on customer care performance for senior management and stakeholders.
• Remain up-to-date on industry best practices and customer care trends to continuously innovate and improve services.

• Significant experience in managing customer care operations, including omnichannel contact centers in the Middle East or Internationally.
• Experience in managing HNWI is a significant advantage.
• Bachelor’s degree in Business Administration, Hospitality Management, or a related field; Master’s degree preferred.
• Minimum of 12-15 years of experience in customer care or customer service leadership, particularly in the residential or real estate industries.
• Demonstrable experience in managing customer care teams and driving service excellence.
• Strong analytical skills to interpret customer data and feedback for informed decision-making.
• Excellent communication and interpersonal skills, with the aptitude to engage and influence a diverse audience.
• Proven ability to develop and implement effective customer care strategies.
• Familiarity with CRM systems and digital customer engagement tools.
• Strong organizational skills with the capability to manage multiple priorities in a fast-paced environment.

Offering a comprehensive compensation and benefits package.

The role will be responsible and accountable for the department that supports all customer care activities within the Residential sales and leasing team. The role will be responsible for managing the contact center, lead management, customer services throughout the customer journey, resale activities as well as escalations. A dedicated VIP concierge service must also be established for HNW investors and residents. A deep understanding of customer care principles, lead management and experience in managing VIP clients is a must.

• Develop and execute comprehensive customer care strategies that align with Qiddiya's mission and values.
• Lead, mentor, and manage a dynamic customer care team, fostering a culture of service excellence and accountability.
• Establish performance metrics and conduct regular assessments to ensure the highest levels of customer satisfaction.
• Implement systems to gather customer feedback, analyze trends, and propose actionable improvements.
• Collaborate with other departments to ensure a seamless resident experience across all functions, from sales to maintenance and beyond.
• Drive initiatives that encourage resident engagement and community building.
• Utilize technology and digital platforms to streamline customer care operations and enhance service delivery.
• Prepare reports and presentations on customer care performance for senior management and stakeholders.
• Remain up-to-date on industry best practices and customer care trends to continuously innovate and improve services.

• Significant experience in managing customer care operations, including omnichannel contact centers in the Middle East or Internationally.
• Experience in managing HNWI is a significant advantage.
• Bachelor's degree in Business Administration, Hospitality Management, or a related field; Master's degree preferred.
• Minimum of 12-15 years of experience in customer care or customer service leadership, particularly in the residential or real estate industries.
• Demonstrable experience in managing customer care teams and driving service excellence.
• Strong analytical skills to interpret customer data and feedback for informed decision-making.
• Excellent communication and interpersonal skills, with the aptitude to engage and influence a diverse audience.
• Proven ability to develop and implement effective customer care strategies.
• Familiarity with CRM systems and digital customer engagement tools.
• Strong organizational skills with the capability to manage multiple priorities in a fast-paced environment.

Offering a comprehensive compensation and benefits package.

The role will be responsible and accountable for the department that supports all customer care activities within the Residential sales and leasing team. The role will be responsible for managing the contact center, lead management, customer services throughout the customer journey, resale activities as well as escalations. A dedicated VIP concierge service must also be established for HNW investors and residents. A deep understanding of customer care principles, lead management and experience in managing VIP clients is a must.

• Develop and execute comprehensive customer care strategies that align with Qiddiya's mission and values.
• Lead, mentor, and manage a dynamic customer care team, fostering a culture of service excellence and accountability.
• Establish performance metrics and conduct regular assessments to ensure the highest levels of customer satisfaction.
• Implement systems to gather customer feedback, analyze trends, and propose actionable improvements.
• Collaborate with other departments to ensure a seamless resident experience across all functions, from sales to maintenance and beyond.
• Drive initiatives that encourage resident engagement and community building.
• Utilize technology and digital platforms to streamline customer care operations and enhance service delivery.
• Prepare reports and presentations on customer care performance for senior management and stakeholders.
• Remain up-to-date on industry best practices and customer care trends to continuously innovate and improve services.

The role will be responsible and accountable for the department that supports all customer care activities within the Residential sales and leasing team. The role will be responsible for managing the contact center, lead management, customer services throughout the customer journey, resale activities as well as escalations. A dedicated VIP concierge service must also be established for HNW investors and residents. A deep understanding of customer care principles, lead management and experience in managing VIP clients is a must.

• Develop and execute comprehensive customer care strategies that align with Qiddiya's mission and values.
• Lead, mentor, and manage a dynamic customer care team, fostering a culture of service excellence and accountability.
• Establish performance metrics and conduct regular assessments to ensure the highest levels of customer satisfaction.
• Implement systems to gather customer feedback, analyze trends, and propose actionable improvements.
• Collaborate with other departments to ensure a seamless resident experience across all functions, from sales to maintenance and beyond.
• Drive initiatives that encourage resident engagement and community building.
• Utilize technology and digital platforms to streamline customer care operations and enhance service delivery.
• Prepare reports and presentations on customer care performance for senior management and stakeholders.
• Remain up-to-date on industry best practices and customer care trends to continuously innovate and improve services.

• Significant experience in managing customer care operations, including omnichannel contact centers in the Middle East or Internationally.
• Experience in managing HNWI is a significant advantage.
• Bachelor’s degree in Business Administration, Hospitality Management, or a related field; Master’s degree preferred.
• Minimum of 12-15 years of experience in customer care or customer service leadership, particularly in the residential or real estate industries.
• Demonstrable experience in managing customer care teams and driving service excellence.
• Strong analytical skills to interpret customer data and feedback for informed decision-making.
• Excellent communication and interpersonal skills, with the aptitude to engage and influence a diverse audience.
• Proven ability to develop and implement effective customer care strategies.
• Familiarity with CRM systems and digital customer engagement tools.
• Strong organizational skills with the capability to manage multiple priorities in a fast-paced environment.

Offering a comprehensive compensation and benefits package.

The role will be responsible and accountable for the Sales team interface on all commercial and pricing topics, including but not limited to financial modeling, pricing strategy and feasibility studies. The person must have experience in running a range of financial models and be familiar with pricing models.

• Analyze and interpret sales data to assess performance against targets and provide actionable insights.
• Monitor market trends and competitive landscape to inform sales strategies and identify opportunities for growth.
• Prepare comprehensive sales reports and dashboards for executive leadership, communicating findings effectively.
• Work closely with the sales team to establish KPIs and benchmarks for performance evaluation.
• Facilitate strategic sales meetings and presentations to discuss insights and recommendations.
• Support the development of sales plans and promotions based on data-driven insights.
• Collaborate with other departments including marketing and finance to align sales strategies with overall company goals.

• Experience in financial modeling including pricing and feasibility modeling is essential.
• Bachelor’s degree in Business Administration, Marketing, Data Analytics, or a related field (Master's preferred).
• Minimum of 7-9 years of experience in sales analysis or a related role, preferably within the entertainment or lifestyle sector.
• Strong analytical skills with proficiency in Excel and data visualization tools (e.g., Power BI, Tableau).
• Experience in sales forecasting, performance metrics, and strategic planning.
• Excellent communication and presentation skills, capable of conveying complex data-driven insights to various stakeholders.
• Demonstrated ability to work collaboratively in a cross-functional team environment.

Comprehensive benefits package

Qiddiya Investment Company is actively seeking a detail-oriented and strategic Director - Sales Operations to lead our sales operations team. This pivotal role is essential for optimizing and streamlining the sales processes related to our residential offerings, ensuring operational excellence, and driving sales effectiveness as we work towards establishing Qiddiya as a premier destination in Saudi Arabia.

• Develop and implement sales operations strategies that enhance organizational efficiency and support sales performance metrics.
• Oversee the sales process from lead generation to closing, ensuring a seamless experience for customers and sales teams.
• Collaborate with leadership to develop sales forecasts, budgets, and reporting processes that inform strategic decision-making.
• Analyze sales performance data and metrics to identify trends, opportunities, and areas for improvement within the sales organization.
• Establish and monitor key performance indicators (KPIs) to drive accountability and continuous improvement in sales operations.
• Provide training and support to sales teams on processes, tools, and best practices to optimize productivity and effectiveness.
• Work with cross-functional teams including marketing, finance, and customer care to align sales operations with overall business objectives.
• Ensure the implementation and utilization of sales technologies and CRM systems to enhance operational capabilities.

• Bachelor's degree in Business Administration, Sales Management, or a related field (Master's degree is a plus).
• A minimum of 12-15 years of experience in sales operations or sales management, preferably within the real estate or hospitality sectors.
• Strong analytical and problem-solving skills, with a focus on using data to drive strategy and operations.
• Proven track record of developing and executing successful sales operations strategies.
• Exceptional leadership and team management skills, with experience in coaching and developing high-performing sales teams.
• Strong communication and interpersonal skills, capable of collaborating with multiple stakeholders at all levels.
• Familiarity with CRM systems and sales analytics tools to track performance and improve operations.
• Ability to work in a fast-paced, dynamic environment with a strong commitment to results.

Offering a comprehensive compensation and benefits package.

Get AI-powered advice on this job and more exclusive features.

Qiddiya Investment Company is actively seeking a detail-oriented and strategic Director - Sales Operations to lead our sales operations team. This pivotal role is essential for optimizing and streamlining the sales processes related to our residential offerings, ensuring operational excellence, and driving sales effectiveness as we work towards establishing Qiddiya as a premier destination in Saudi Arabia.

Key Responsibilities

• Develop and implement sales operations strategies that enhance organizational efficiency and support sales performance metrics
• Oversee the sales process from lead generation to closing, ensuring a seamless experience for customers and sales teams
• Collaborate with leadership to develop sales forecasts, budgets, and reporting processes that inform strategic decision-making
• Analyze sales performance data and metrics to identify trends, opportunities, and areas for improvement within the sales organization
• Establish and monitor key performance indicators (KPIs) to drive accountability and continuous improvement in sales operations
• Provide training and support to sales teams on processes, tools, and best practices to optimize productivity and effectiveness
• Work with cross-functional teams including marketing, finance, and customer care to align sales operations with overall business objectives
• Ensure the implementation and utilization of sales technologies and CRM systems to enhance operational capabilities
  
  

• Bachelor's degree in Business Administration, Sales Management, or a related field (Master's degree is a plus)
• A minimum of 12-15 years of experience in sales operations or sales management, preferably within the real estate or hospitality sectors
• Strong analytical and problem-solving skills, with a focus on using data to drive strategy and operations
• Proven track record of developing and executing successful sales operations strategies
• Exceptional leadership and team management skills, with experience in coaching and developing high-performing sales teams
• Strong communication and interpersonal skills, capable of collaborating with multiple stakeholders at all levels
• Familiarity with CRM systems and sales analytics tools to track performance and improve operations
• Ability to work in a fast-paced, dynamic environment with a strong commitment to results
  
  

• Seniority level Director

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

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The role will be responsible and accountable for the Sales team interface on all commercial and pricing topics, including but not limited to financial modeling, pricing strategy and feasibility studies. The person must have experience in running a range of financial models and be familiar with pricing models.

• Analyze and interpret sales data to assess performance against targets and provide actionable insights.
• Monitor market trends and competitive landscape to inform sales strategies and identify opportunities for growth.
• Prepare comprehensive sales reports and dashboards for executive leadership, communicating findings effectively.
• Work closely with the sales team to establish KPIs and benchmarks for performance evaluation.
• Facilitate strategic sales meetings and presentations to discuss insights and recommendations.
• Support the development of sales plans and promotions based on data-driven insights.
• Collaborate with other departments including marketing and finance to align sales strategies with overall company goals.

• Experience in financial modeling including pricing and feasibility modeling is essential.
• Bachelor’s degree in Business Administration, Marketing, Data Analytics, or a related field (Master's preferred).
• Minimum of 7-9 years of experience in sales analysis or a related role, preferably within the entertainment or lifestyle sector.
• Strong analytical skills with proficiency in Excel and data visualization tools (e.g., Power BI, Tableau).
• Experience in sales forecasting, performance metrics, and strategic planning.
• Excellent communication and presentation skills, capable of conveying complex data-driven insights to various stakeholders.
• Demonstrated ability to work collaboratively in a cross-functional team environment.

Comprehensive benefits package

Qiddiya Investment Company is actively seeking a detail-oriented and strategic Director - Sales Operations to lead our sales operations team. This pivotal role is essential for optimizing and streamlining the sales processes related to our residential offerings, ensuring operational excellence, and driving sales effectiveness as we work towards establishing Qiddiya as a premier destination in Saudi Arabia.

• Develop and implement sales operations strategies that enhance organizational efficiency and support sales performance metrics.
• Oversee the sales process from lead generation to closing, ensuring a seamless experience for customers and sales teams.
• Collaborate with leadership to develop sales forecasts, budgets, and reporting processes that inform strategic decision-making.
• Analyze sales performance data and metrics to identify trends, opportunities, and areas for improvement within the sales organization.
• Establish and monitor key performance indicators (KPIs) to drive accountability and continuous improvement in sales operations.
• Provide training and support to sales teams on processes, tools, and best practices to optimize productivity and effectiveness.
• Work with cross-functional teams including marketing, finance, and customer care to align sales operations with overall business objectives.
• Ensure the implementation and utilization of sales technologies and CRM systems to enhance operational capabilities.

• Bachelor's degree in Business Administration, Sales Management, or a related field (Master's degree is a plus).
• A minimum of 12-15 years of experience in sales operations or sales management, preferably within the real estate or hospitality sectors.
• Strong analytical and problem-solving skills, with a focus on using data to drive strategy and operations.
• Proven track record of developing and executing successful sales operations strategies.
• Exceptional leadership and team management skills, with experience in coaching and developing high-performing sales teams.
• Strong communication and interpersonal skills, capable of collaborating with multiple stakeholders at all levels.
• Familiarity with CRM systems and sales analytics tools to track performance and improve operations.
• Ability to work in a fast-paced, dynamic environment with a strong commitment to results.

Offering a comprehensive compensation and benefits package.