11 Residential Care jobs in Saudi Arabia
Director - Customer Care - Residential Sales & Leasing (ENT671)
Posted 4 days ago
Job Viewed
Job Description
The role will be responsible and accountable for the department that supports all customer care activities within the Residential sales and leasing team. The role will be responsible for managing the contact center, lead management, customer services throughout the customer journey, resale activities as well as escalations. A dedicated VIP concierge service must also be established for HNW investors and residents. A deep understanding of customer care principles, lead management and experience in managing VIP clients is a must.
Key Responsibilities
- Develop and execute comprehensive customer care strategies that align with Qiddiya's mission and values.
- Lead, mentor, and manage a dynamic customer care team, fostering a culture of service excellence and accountability.
- Establish performance metrics and conduct regular assessments to ensure the highest levels of customer satisfaction.
- Implement systems to gather customer feedback, analyze trends, and propose actionable improvements.
- Collaborate with other departments to ensure a seamless resident experience across all functions, from sales to maintenance and beyond.
- Drive initiatives that encourage resident engagement and community building.
- Utilize technology and digital platforms to streamline customer care operations and enhance service delivery.
- Prepare reports and presentations on customer care performance for senior management and stakeholders.
- Remain up-to-date on industry best practices and customer care trends to continuously innovate and improve services.
Director - Customer Care - Residential Sales & Leasing (ENT671)
Posted 12 days ago
Job Viewed
Job Description
The role will be responsible and accountable for the department that supports all customer care activities within the Residential sales and leasing team. The role will be responsible for managing the contact center, lead management, customer services throughout the customer journey, resale activities as well as escalations. A dedicated VIP concierge service must also be established for HNW investors and residents. A deep understanding of customer care principles, lead management and experience in managing VIP clients is a must.
Key Responsibilities- Develop and execute comprehensive customer care strategies that align with Qiddiya's mission and values.
- Lead, mentor, and manage a dynamic customer care team, fostering a culture of service excellence and accountability.
- Establish performance metrics and conduct regular assessments to ensure the highest levels of customer satisfaction.
- Implement systems to gather customer feedback, analyze trends, and propose actionable improvements.
- Collaborate with other departments to ensure a seamless resident experience across all functions, from sales to maintenance and beyond.
- Drive initiatives that encourage resident engagement and community building.
- Utilize technology and digital platforms to streamline customer care operations and enhance service delivery.
- Prepare reports and presentations on customer care performance for senior management and stakeholders.
- Remain up-to-date on industry best practices and customer care trends to continuously innovate and improve services.
- Significant experience in managing customer care operations, including omnichannel contact centers in the Middle East or Internationally.
- Experience in managing HNWI is a significant advantage.
- Bachelor’s degree in Business Administration, Hospitality Management, or a related field; Master’s degree preferred.
- Minimum of 12-15 years of experience in customer care or customer service leadership, particularly in the residential or real estate industries.
- Demonstrable experience in managing customer care teams and driving service excellence.
- Strong analytical skills to interpret customer data and feedback for informed decision-making.
- Excellent communication and interpersonal skills, with the aptitude to engage and influence a diverse audience.
- Proven ability to develop and implement effective customer care strategies.
- Familiarity with CRM systems and digital customer engagement tools.
- Strong organizational skills with the capability to manage multiple priorities in a fast-paced environment.
Offering a comprehensive compensation and benefits package.
#J-18808-LjbffrDirector - Customer Care - Residential Sales & Leasing (ENT671)
Posted 3 days ago
Job Viewed
Job Description
The role will be responsible and accountable for the department that supports all customer care activities within the Residential sales and leasing team. The role will be responsible for managing the contact center, lead management, customer services throughout the customer journey, resale activities as well as escalations. A dedicated VIP concierge service must also be established for HNW investors and residents. A deep understanding of customer care principles, lead management and experience in managing VIP clients is a must.
Key Responsibilities- Develop and execute comprehensive customer care strategies that align with Qiddiya's mission and values.
- Lead, mentor, and manage a dynamic customer care team, fostering a culture of service excellence and accountability.
- Establish performance metrics and conduct regular assessments to ensure the highest levels of customer satisfaction.
- Implement systems to gather customer feedback, analyze trends, and propose actionable improvements.
- Collaborate with other departments to ensure a seamless resident experience across all functions, from sales to maintenance and beyond.
- Drive initiatives that encourage resident engagement and community building.
- Utilize technology and digital platforms to streamline customer care operations and enhance service delivery.
- Prepare reports and presentations on customer care performance for senior management and stakeholders.
- Remain up-to-date on industry best practices and customer care trends to continuously innovate and improve services.
- Significant experience in managing customer care operations, including omnichannel contact centers in the Middle East or Internationally.
- Experience in managing HNWI is a significant advantage.
- Bachelor's degree in Business Administration, Hospitality Management, or a related field; Master's degree preferred.
- Minimum of 12-15 years of experience in customer care or customer service leadership, particularly in the residential or real estate industries.
- Demonstrable experience in managing customer care teams and driving service excellence.
- Strong analytical skills to interpret customer data and feedback for informed decision-making.
- Excellent communication and interpersonal skills, with the aptitude to engage and influence a diverse audience.
- Proven ability to develop and implement effective customer care strategies.
- Familiarity with CRM systems and digital customer engagement tools.
- Strong organizational skills with the capability to manage multiple priorities in a fast-paced environment.
Offering a comprehensive compensation and benefits package.
Director - Customer Care - Residential Sales & Leasing (ENT671)
Posted today
Job Viewed
Job Description
The role will be responsible and accountable for the department that supports all customer care activities within the Residential sales and leasing team. The role will be responsible for managing the contact center, lead management, customer services throughout the customer journey, resale activities as well as escalations. A dedicated VIP concierge service must also be established for HNW investors and residents. A deep understanding of customer care principles, lead management and experience in managing VIP clients is a must.
Key Responsibilities- Develop and execute comprehensive customer care strategies that align with Qiddiya's mission and values.
- Lead, mentor, and manage a dynamic customer care team, fostering a culture of service excellence and accountability.
- Establish performance metrics and conduct regular assessments to ensure the highest levels of customer satisfaction.
- Implement systems to gather customer feedback, analyze trends, and propose actionable improvements.
- Collaborate with other departments to ensure a seamless resident experience across all functions, from sales to maintenance and beyond.
- Drive initiatives that encourage resident engagement and community building.
- Utilize technology and digital platforms to streamline customer care operations and enhance service delivery.
- Prepare reports and presentations on customer care performance for senior management and stakeholders.
- Remain up-to-date on industry best practices and customer care trends to continuously innovate and improve services.
Director - Customer Care - Residential Sales & Leasing (ENT671)
Posted today
Job Viewed
Job Description
The role will be responsible and accountable for the department that supports all customer care activities within the Residential sales and leasing team. The role will be responsible for managing the contact center, lead management, customer services throughout the customer journey, resale activities as well as escalations. A dedicated VIP concierge service must also be established for HNW investors and residents. A deep understanding of customer care principles, lead management and experience in managing VIP clients is a must.
Key Responsibilities- Develop and execute comprehensive customer care strategies that align with Qiddiya's mission and values.
- Lead, mentor, and manage a dynamic customer care team, fostering a culture of service excellence and accountability.
- Establish performance metrics and conduct regular assessments to ensure the highest levels of customer satisfaction.
- Implement systems to gather customer feedback, analyze trends, and propose actionable improvements.
- Collaborate with other departments to ensure a seamless resident experience across all functions, from sales to maintenance and beyond.
- Drive initiatives that encourage resident engagement and community building.
- Utilize technology and digital platforms to streamline customer care operations and enhance service delivery.
- Prepare reports and presentations on customer care performance for senior management and stakeholders.
- Remain up-to-date on industry best practices and customer care trends to continuously innovate and improve services.
- Significant experience in managing customer care operations, including omnichannel contact centers in the Middle East or Internationally.
- Experience in managing HNWI is a significant advantage.
- Bachelor’s degree in Business Administration, Hospitality Management, or a related field; Master’s degree preferred.
- Minimum of 12-15 years of experience in customer care or customer service leadership, particularly in the residential or real estate industries.
- Demonstrable experience in managing customer care teams and driving service excellence.
- Strong analytical skills to interpret customer data and feedback for informed decision-making.
- Excellent communication and interpersonal skills, with the aptitude to engage and influence a diverse audience.
- Proven ability to develop and implement effective customer care strategies.
- Familiarity with CRM systems and digital customer engagement tools.
- Strong organizational skills with the capability to manage multiple priorities in a fast-paced environment.
Offering a comprehensive compensation and benefits package.
#J-18808-LjbffrPatient Care Assistant
Posted today
Job Viewed
Job Description
**Essential Responsibilities and Duties**:
- Accompanies, transports and transfers patients and patient related items (chart, medication, etc.) as required.
- Follows established telephone etiquette. Seeks assistance where appropriate.
- Follows the chain of command in reporting incidents or concerns.
- Adheres to the Employee Code of Conduct. Maintains confidently at all time.
- Floats to, and covers other zones as assigned.
- Promotes a safe environment and safe patient care by embracing a safety culture and identifying areas of risk to Supervisor.
- Contributes to patient satisfaction by responding to requests in a timely manner.
- Follows all Hospital related policies and procedures.
- Participates in self and other’s education, training and development, as applicable.
- Performs other related duties as assigned.
**Education**:
Intermediate School Education is required.
**Experience Required**:
No experience is required.
**Other Requirements(Certificates)**:
- Saudi Nationals only.
Patient Care Assistant
Posted today
Job Viewed
Job Description
**Essential Responsibilities and Duties**:
- Accompanies, transports and transfers patients and patient related items (chart, medication, etc.) as required.
- Follows established telephone etiquette. Seeks assistance where appropriate.
- Follows the chain of command in reporting incidents or concerns.
- Adheres to the Employee Code of Conduct. Maintains confidently at all time.
- Floats to, and covers other zones as assigned.
- Promotes a safe environment and safe patient care by embracing a safety culture and identifying areas of risk to Supervisor.
- Contributes to patient satisfaction by responding to requests in a timely manner.
- Follows all Hospital related policies and procedures.
- Participates in self and other’s education, training and development, as applicable.
- Performs other related duties as assigned.
**Education**:
Intermediate School Education is required.
**Experience Required**:
No experience is required.
**Other Requirements(Certificates)**:
- Saudi Nationals only.
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Patient Care Assistant
Posted today
Job Viewed
Job Description
**Essential Responsibilities and Duties**:
- Accompanies, transports and transfers patients and patient related items (chart, medication, etc.) as required.
- Follows established telephone etiquette. Seeks assistance where appropriate.
- Follows the chain of command in reporting incidents or concerns.
- Adheres to the Employee Code of Conduct. Maintains confidently at all time.
- Floats to, and covers other zones as assigned.
- Promotes a safe environment and safe patient care by embracing a safety culture and identifying areas of risk to Supervisor.
- Contributes to patient satisfaction by responding to requests in a timely manner.
- Follows all Hospital related policies and procedures.
- Participates in self and other’s education, training and development, as applicable.
- Performs other related duties as assigned.
**Education**:
Intermediate School Education is required.
**Experience Required**:
No experience is required.
**Other Requirements(Certificates)**:
- Saudi Nationals only.
Nurse Health Care Assistant
Posted 11 days ago
Job Viewed
Job Description
Join to apply for the Nurse Health Care Assistant role at Nahdi Medical Co.
Job Description
This role's main purpose is to provide professional nursing care and treatment for clinic guests or other healthcare settings. The role will support staff nurses, the medical team, community health workers, administrative staff, and other healthcare workers in performing their tasks while applying public health practices, nursing principles, organization values, and work ethics in alignment with clinic protocols and Nahdi Guest-ology concepts.
Accountabilities:
- Follow all clinical policies, protocols, and safety standards.
- Support patient care by taking vital signs, collecting specimens, and reporting abnormalities.
- Assist nurses with hygiene needs, equipment setup, and routine tasks.
- Help transport patients to departments like ER, X-ray, and Ultrasound.
- Maintain accurate and timely patient records in clinical systems.
- Respond to patient and family inquiries with empathy and professionalism.
- Work collaboratively with the medical team and assist with supply management.
- Contribute to clinical quality targets and foster a culture of safety.
- Participate in training and adhere to dress code and reporting procedures.
Work Environment:
- Indoors: 100%
- Outdoors: 0%
- Working Days: 6 days/week
- Days Off: 1 day/week
- Working Hours: 8 hours per shift, according to the schedule approved by the department head.
Job Requirements:
Education:
- Bachelor of Science in a related field or Diploma in Nursing.
- SCHS license required in Patient Care Technician (PCT) or Nurse Health Assistant.
Experience:
- Preferably 1 year of clinical experience.
Computer Skills:
- Healthcare Information System proficiency.
Languages:
- Fluent in English and Arabic.
- Entry level
- Full-time
- Health Care Provider
- Retail
Assistant Consultant, Pediatric Critical Care
Posted today
Job Viewed
Job Description
**Essential Responsibilities and Duties**:
- Clinical Responsibilities
- Assists the Consultants in providing required patient care and management in the field of Pediatric Critical Care, in accordance with standards of medical care laid down by KFSH&RC (Gen. Org.).
- Studies and performs assessment, examination and the compilation of a case history and assists in the diagnosis and management of the patient in accordance with criteria listed in diagnostic manuals such as the Diagnostic and Statistical Manual.
- Registers detailed medical history, conducts a thorough physical examination and creates a plan for patient management and follows-up for discussion with the Consultant. Subsequently, records the consultant’s orders, progress notes and other required documents for outpatients.
- Provides on-call coverage for their specialty on a rotational basis during evenings, nights, weekends and public holidays.
- Prepares for and participates in consultant and specialist ward rounds as per policy. Documents findings in medical records.
- Follows up on investigation results for outpatients and modifies treatment accordingly.
- Attends specialty clinics, outpatient clinics, and shares on on-call schedule as per requirements.
- Performs any other clinical responsibilities, as assigned.
- Academic Responsibilities
- Provides orientation, bedside training and supervision of interns, residents and fellows as assigned.
- Keeps abreast of all the latest techniques and developments, especially in area of specialization. Implements them on a selective basis to improve technical standards.
- Participates in the educational activities and training programs of the Department.
- Participates in national and international medical conferences.
- Research Responsibilities
- Participates in clinical, basic and translational research projects and published papers in accordance with Research Advisory Council Policy in order to advance knowledge, improve the quality of post graduate education and contribute to the national and international recognition of KFSH&RC (Gen. Org.).
- Administrative Responsibilities
- Undertakes the administrative duties assigned by the Section Head or Chairman of the Department.
- Participates in all mandatory Departmental activities and serves on Departmental and Hospital committees, as required.
- Assists the Department in the development and implementation of techniques and practices that help maximize the utilization of all resources within the Department and across the KFSH&RC (Gen. Org.).
- Abides by the current hospital and medical stall bylaws, all relevant rules, regulations and policies and keeps updated of any changes that might occur.
**Education**:
Refer to the approved Credentialing guidelines.
**Experience Required**:
Two (2) years of training in specialty or subspecialty plus post-training experience is required.
**Other Requirements(Certificates)**:
N/A