4 Residential Care jobs in Saudi Arabia

The role will be responsible and accountable for the department that supports all customer care activities within the Residential sales team. The role will be responsible for managing the contact center, lead management, customer services throughout the customer journey, resale activities as well as escalations. A dedicated VIP concierge service must also be established for HNW investors and residents. A deep understanding of customer care principles, lead management and experience in managing VIP clients is a must.

• Develop and execute comprehensive customer care strategies that align with Qiddiya's mission and values.
• Lead, mentor, and manage a dynamic customer care team, fostering a culture of service excellence and accountability.
• Establish performance metrics and conduct regular assessments to ensure the highest levels of customer satisfaction.
• Implement systems to gather customer feedback, analyze trends, and propose actionable improvements.
• Collaborate with other departments to ensure a seamless resident experience across all functions, from sales to maintenance and beyond.
• Drive initiatives that encourage resident engagement and community building.
• Utilize technology and digital platforms to streamline customer care operations and enhance service delivery.
• Prepare reports and presentations on customer care performance for senior management and stakeholders.
• Remain up-to-date on industry best practices and customer care trends to continuously innovate and improve services.

• Saudi citizen
• Significant experience in managing customer care operations, including omnichannel contact centers in the Middle East or Internationally.
• Experience in managing HNWI is a significant advantage.
• Bachelor's degree in Business Administration, Hospitality Management, or a related field; Master's degree preferred.
• Minimum of 12-15 years of experience in customer care or customer service leadership, particularly in the residential or real estate industries.
• Demonstrable experience in managing customer care teams and driving service excellence.
• Strong analytical skills to interpret customer data and feedback for informed decision-making.
• Excellent communication and interpersonal skills, with the aptitude to engage and influence a diverse audience.
• Proven ability to develop and implement effective customer care strategies.
• Familiarity with CRM systems and digital customer engagement tools.
• Strong organizational skills with the capability to manage multiple priorities in a fast-paced environment.

The role will be responsible and accountable for the department that supports all customer care activities within the Residential sales and leasing team. The role will be responsible for managing the contact center, lead management, customer services throughout the customer journey, resale activities as well as escalations. A dedicated VIP concierge service must also be established for HNW investors and residents. A deep understanding of customer care principles, lead management and experience in managing VIP clients is a must.

• Develop and execute comprehensive customer care strategies that align with Qiddiya's mission and values.
• Lead, mentor, and manage a dynamic customer care team, fostering a culture of service excellence and accountability.
• Establish performance metrics and conduct regular assessments to ensure the highest levels of customer satisfaction.
• Implement systems to gather customer feedback, analyze trends, and propose actionable improvements.
• Collaborate with other departments to ensure a seamless resident experience across all functions, from sales to maintenance and beyond.
• Drive initiatives that encourage resident engagement and community building.
• Utilize technology and digital platforms to streamline customer care operations and enhance service delivery.
• Prepare reports and presentations on customer care performance for senior management and stakeholders.
• Remain up-to-date on industry best practices and customer care trends to continuously innovate and improve services.

• Significant experience in managing customer care operations, including omnichannel contact centers in the Middle East or Internationally.
• Experience in managing HNWI is a significant advantage.
• Bachelor’s degree in Business Administration, Hospitality Management, or a related field; Master’s degree preferred.
• Minimum of 12-15 years of experience in customer care or customer service leadership, particularly in the residential or real estate industries.
• Demonstrable experience in managing customer care teams and driving service excellence.
• Strong analytical skills to interpret customer data and feedback for informed decision-making.
• Excellent communication and interpersonal skills, with the aptitude to engage and influence a diverse audience.
• Proven ability to develop and implement effective customer care strategies.
• Familiarity with CRM systems and digital customer engagement tools.
• Strong organizational skills with the capability to manage multiple priorities in a fast-paced environment.

Offering a comprehensive compensation and benefits package.

CARE ASSISTANT 3.

CNO

Nursing Unit Manager

The Care Assistant 3 works within Johns Hopkins Aramco Healthcare Nursing department in Dhahran, Al Hasa, Ras Tanura, Udhailiyah, and Abqaiq at various hours during the assigned shift(s) as required in the designated Unit/Clinics of the JHAH Organizations and provides assistance to Nursing Service personnel .- which include but not limited to: performing a variety of non.-clinical assigned routine duties; acting as an escort for patient transport within hospital/district areas as assigned; assisting in the maintenance of a clean, and safe environment .- in order to provide competent and reliable Care Assistance support to the JHAH Nursing Organization.

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• Perform under the direct supervision of the nursing staff a variety of activities aligned with parameters of the philosophy objectives policies and procedures of the Johns Hopkins Aramco Healthcare Organization These include
• Distribute and collects patients food trays
• Assist with the transport and moving of patients both in the assigned unit and throughout the medical facility as a nonclinical porter
• Make up fresh beds and stripes soiled linen from occupied beds
• Trace and record all unit material and equipment movements as directed
• Responsible for stock inventory as directed by charge nurse
• Support unit material and supplies retrieval and inventory
• Responsible for equipment cleanliness functionality and inventory reports and removes broken equipment from the unit and delivers to repair area
• Provide comfort measures during procedure if chaperoning and always cleans area after the procedure
• Maintain a clean safe and orderly environment by keeping unit clean and disposing of soiled contaminated items appropriately
• Maintain infection control and safety awareness
• Assist the nurses and other staff as needed within their job description
• Practice within the established standards policies and procedures
• Participate in staff mandatory training and development programs ie fire and disaster drills and mock codes to enhance personal growth and development
• Deliver formsurgent specimens when required
• Assist with the transport and moving of patients both in the assigned unit and throughout the medical facility as a nonclinical porter

12 years including high school is required. Diploma or higher education in any healthcare field is preferred.

Valid Basic Life Support/Heart Saver certification

Minimum of 5 years' experience in a health care setting.

English:Fully Proficient ; Arabic:Preferred

• Due Diligence
• Audit Reporting
• Data Collection

• Excellence
• Integrity
• Accountability
• Cybersecurity
• Person-Centered Care

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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