7 Resident Liaison jobs in Saudi Arabia
Tenant Relations Specialist
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Job Description
Brief Description:
We are looking for a proactive and customer-focused
Tenant Relations Specialist
to act as the key liaison between our retail tenants and property management teams — ensuring exceptional tenant experience, smooth operations, and long-term partnerships across our retail and lifestyle assets.
Detailed Description:
The
Tenant Relations Specialist
will serve as the primary point of contact for all tenant-related matters within our retail portfolio. This role ensures effective communication, timely resolution of issues, and adherence to company standards and lease obligations. The ideal candidate will collaborate closely with Facility Management, Leasing, Legal, and Finance teams to enhance tenant satisfaction and operational excellence.
Key Responsibilities:
- Serve as the main contact for tenants across retail and mixed-use developments.
- Manage tenant onboarding and handover processes in coordination with Leasing, Retail Delivery, and FM teams.
- Handle tenant requests, concerns, and service issues, ensuring prompt and professional resolution.
- Coordinate with FM and Admin for maintenance, cleaning, and common area services.
- Support tenant fit-out approvals and ensure compliance with company and mall guidelines.
- Conduct periodic inspections and walkthroughs to ensure compliance with lease terms and property standards.
- Monitor tenant performance and feedback to identify improvement areas and drive engagement initiatives.
- Coordinate renewal reminders and collaborate with Leasing for timely follow-ups.
- Maintain updated tenant contact databases and records of correspondence.
- Prepare reports on tenant satisfaction, complaint trends, and service response performance.
- Support in organizing tenant events, promotional activities, and seasonal engagement campaigns.
Requirements:
- Strong understanding of tenant relations within
retail or commercial real estate
. - Excellent communication, negotiation, and interpersonal skills.
- Ability to manage multiple stakeholders and resolve issues diplomatically.
- Organized, detail-oriented, and capable of working independently.
- Proficiency in MS Office; experience in ERP or CRM systems is an advantage.
Qualifications:
- Bachelor's Degree in
Business Administration, Real Estate Management, or a related field
. - Additional certification in
Customer Service, Facility Management, or Real Estate
is a plus.
Experience:
- 3–6 years
of experience in
tenant relations, leasing support, or property management
, preferably within
retail real estate
. - Background in
large-scale retail centers, mixed-use developments, or malls
will be highly preferred.
Property Management Supervisor
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Job Description
Leverage your experience and join the dynamic team in the Property Management Supervisor role with a holding group with diversified investments in manufacturing, tourism, and real estate, based in Riyadh, Saudi Arabia.
Key Responsibilities- Prepare and register lease agreements on official platforms, including Ejar .
- Register property deeds and brokerage contracts with the General Real Estate Authority.
- Develop and implement marketing strategies for vacant units and secure suitable tenants.
- Track and manage lease contracts, renewals, and terminations.
- Handle tenant requests, complaints, and inquiries, ensuring timely and high-quality responses.
- Coordinate regularly with maintenance and operations teams to ensure smooth daily operations.
- Oversee rent collection and follow up on late payments.
- Prepare periodic reports on collections, occupancy rates, property status, and tenant satisfaction.
- Bachelor's degree in Real Estate, Business Administration, or a related field.
- Minimum 5 years of experience in property management or real estate supervision.
- Strong knowledge of the Saudi real estate market, regulations, and governing laws.
- Proficiency in Ejar , General Real Estate Authority systems, and related platforms.
- Strong market analysis skills with the ability to determine appropriate rental pricing.
- Excellent communication, negotiation, and customer service skills.
- High level of organizational ability, accuracy, and attention to detail.
- Proficiency in Microsoft Office (Word, Excel, MS Teams).
- Strong numerical and financial skills relevant to property and rental management.
- Fluency in English (spoken and written).
Property Management Supervisor
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Job Description
Leverage your experience and join the dynamic team in the
Property Management Supervisor
role with a holding group with diversified investments in manufacturing, tourism, and real estate, based in
Riyadh, Saudi Arabia
.
Key Responsibilities
- Prepare and register lease agreements on official platforms, including Ejar.
- Register property deeds and brokerage contracts with the General Real Estate Authority.
- Develop and implement marketing strategies for vacant units and secure suitable tenants.
- Track and manage lease contracts, renewals, and terminations.
- Handle tenant requests, complaints, and inquiries, ensuring timely and high-quality responses.
- Coordinate regularly with maintenance and operations teams to ensure smooth daily operations.
- Oversee rent collection and follow up on late payments.
- Prepare periodic reports on collections, occupancy rates, property status, and tenant satisfaction.
Knowledge, Skills, And Experience
- Bachelor's degree in Real Estate, Business Administration, or a related field.
- Minimum 5 years of experience in property management or real estate supervision.
- Strong knowledge of the Saudi real estate market, regulations, and governing laws.
- Proficiency in Ejar, General Real Estate Authority systems, and related platforms.
- Strong market analysis skills with the ability to determine appropriate rental pricing.
- Excellent communication, negotiation, and customer service skills.
- High level of organizational ability, accuracy, and attention to detail.
- Proficiency in Microsoft Office (Word, Excel, MS Teams).
- Strong numerical and financial skills relevant to property and rental management.
- Fluency in English (spoken and written).
Property Management Coordinator
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Job Description
The Leasing & Property Management Coordinator will provide administrative and operational support to the Property Manager while working on-site at the client's office. This role involves assisting with lease documentation through the Ejar system, coordinating tenant communications, maintaining records of property services, and preparing reports and updates for management. The position also supports coordination with the legal and compliance teams and contributes to ensuring efficient day-to-day operations of the property portfolio.
Key Responsibilities
Leasing Support
- Assist in maintaining accurate records of all ongoing leases
- Draft Ejar contracts, renewal documents, and approval papers for new and existing leases under the guidance of the Property Manager
- Prepare tenant move-in and move-out documentation
- Communicate with tenants regarding contract activations, renewals, and rent collection
Property Management Support
- Maintain records related to facility management services (e.g., security, cleaning, fire suppression, etc.)
- Assist the Property Manager in compiling reports on repair requirements, maintenance issues, and recommendations for improvements
Legal & Compliance Coordination
- Compile lists of defaulting tenants and prepare detailed lease summaries for submission to the legal department
- Coordinate with the legal team to provide updates, track case progress, and report new developments
- Support collaboration with the client's compliance department on any process or workflow changes
Reporting & Administration
- Prepare updates and presentations on operational challenges for review with the Property Manager and Director
- Assist the Property Manager in implementing mitigation strategies as suggested by management
- Update internal ERP systems to reflect changes in lease and tenant status
- Prepare routine reports and presentations as requested by the Property Manager or management
Requirements
- Basic knowledge of leasing processes and the Ejar system
- Familiarity with property management operations and facility services
- Strong communication and coordination skills (tenants, legal, compliance)
- Proficiency in MS Office (Excel, PowerPoint, Word); ERP knowledge is an advantage
- Detail-oriented with strong organizational and reporting abilities
- Ability to work as part of a team and manage multiple tasks efficiently
- Comfortable working from client premises and representing the company professionally
Benefits
- Gain hands-on experience in leasing, property management, and Ejar system operations
- Work directly from the client's, engaging with real-world property operations and stakeholders
- Develop administrative, coordination, and reporting skills through cross-functional projects
- Support management decisions via high-level reports and presentations
- Collaborate with tenants, service providers, legal, and compliance teams
Senior Manager, Property Management
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Job Description
Azad Property is seeking an experienced and dynamic individual to join our team as a Property Senior Manager. This is a unique leadership opportunity for someone with a proven track record in property management to take ownership of a diverse portfolio and make a lasting impact on a forward-thinking real estate company.
Property Management Leadership – Take Charge of Portfolio Operations
As our Property Senior Manager, you will oversee the full lifecycle management of commercial and logistic properties while establishing best-in-class operational standards. Your focus will be on service excellence, financial performance, maximizing asset value, and ensuring an exceptional experience for tenants and stakeholders across all assets under management.
Key Responsibilities—Senior Management in Property
Lead, coach, and develop the property management team, promoting a high-performance and collaborative culture in line with Azad Property's values.
Oversee all day-to-day operations across commercial, logistic, and mixed-use property portfolios, ensuring efficient property administration and stakeholder satisfaction.
Develop, implement, and review property management policies, procedures, and standards in line with industry best practice and local regulations.
Manage budgets, service charge reconciliation, and cost controls to maximise profitability for each property asset.
Drive the maintenance, safety, and compliance of properties, collaborating closely with Health & Safety Managers and external contractors.
Conduct regular property inspections, risk assessments, and ensure timely resolution of maintenance and tenant concerns.
Establish and nurture strong relationships with tenants, owners, service providers, and regulatory authorities.
Support leasing strategy, marketing, and re-letting activities, ensuring consistent occupancy and optimised rental returns.
Prepare accurate management reports for senior leadership on property performance, KPIs, and market trends.
Stay informed on new legislation and industry trends to ensure all properties remain fully compliant and competitive.
Ensure that properties documents are complete, compliant with legislation, and kept up to date.
Essential Qualifications & Experience – Property Senior Manager
Bachelor's degree in Real Estate, Property Management, Business Administration, or related field (Master's degree preferred).
At least 10 years of progressive experience in property management, with a minimum of 5 years in a senior or leadership capacity.
Demonstrable experience managing commercial, and/or logistics properties at scale.
Strong understanding of local property laws, building regulations, and facilities management best practices.
Exceptional leadership, team development, and stakeholder management skills.
Financial acumen with experience handling budgets, forecasting, and asset optimisation.
Excellent organisational, negotiation, and conflict resolution abilities.
Outstanding communication skills in English (Arabic language skills are an advantage).
Preferred Skills And Industry Certifications – Senior Real Estate Professional
Relevant industry qualifications such as RICS, PMP, or international property management certifications.
Experience in digital property management systems and property technology adoption.
Proven ability to drive tenant engagement initiatives and sustainability practices.
Strong analytical mindset and a commitment to continuous improvement.
Alignment with Azad Property's commitment to diversity, inclusion, and ethical business practices.
What Azad Property Offers – Senior Manager Benefits
Leadership role in a respected and rapidly-growing real estate company.
Challenging and rewarding work managing landmark property assets.
Opportunities for further career development and advancement within Azad Property's expanding operations.
Collaborative, diverse team environment built on respect and shared success.
Comprehensive and competitive remuneration package.
How to Apply – Senior Property Manager Opportunity
If you are an ambitious, service-oriented professional ready to lead our property management operations and drive results, we welcome your application. Please include your CV and a brief cover letter highlighting your relevant experience and passion for property management at a senior level.
Azad Property is an equal opportunity employer and proudly supports an inclusive, gender-neutral workplace. We look forward to your application and to the possibility of you joining our management team.
Operations Coordinator – Property Management
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Job Title: Operations Coordinator – Property Management (Gated Communities)
Location: Riyadh
Employment Type: Full-Time
Job Summary
We are seeking a highly organized and proactive Saudi National to join our property management team as an Operations Coordinator. This role is vital in supporting the Vice President of Operations to oversee the performance, service delivery, and operational excellence across fully serviced and gated residential compounds.
The role requires a detail-oriented and analytical professional with strong leadership and communication skills, capable of coordinating across departments to ensure high standards of facility operations, tenant satisfaction, and asset performance.
Key Responsibilities
- Compound Operations Oversight
- Monitor the daily operations of residential compounds, ensuring seamless service delivery (maintenance, security, housekeeping, landscaping, etc.).
- Conduct on-site inspections and audits to assess quality, safety, and compliance.
- Report operational risks, service failures, and recommendations to the VP Operations.
- Performance Reporting & Analysis
- Collect and analyze KPIs from various departments to track service quality and operational efficiency.
- Prepare detailed performance reports, dashboards, and executive summaries for management.
- Provide insights based on trends, complaints, and cost analysis to support decision-making.
- Cross-Departmental Coordination
- Act as a central point of contact among departments (maintenance, leasing, customer service, procurement, finance).
- Follow up on cross-functional tasks, ensure progress tracking, and report delays.
- Coordinate meetings, agendas, and updates between VP Operations and internal teams.
- Vendor Support & Compliance
- Support vendor performance monitoring and escalate non-compliance or SLA breaches.
- Track contract renewals, service logs, and procurement timelines.
- Assist in ensuring vendors comply with safety, legal, and quality requirements.
- Resident Interaction & Service Quality
- Collaborate with customer service to track and resolve resident complaints and service requests.
- Monitor response times and feedback to ensure a high level of resident satisfaction.
- Support resident communication plans, surveys, and follow-up activities.
- Documentation & Policy Adherence
- Maintain updated records for maintenance schedules, compliance certificates, operation manuals, and internal reports.
- Ensure full adherence to company policies, safety protocols, and local municipal regulations.
Qualifications & Skills
- Education:
- Bachelor's degree in Business Administration, Facility/Property Management, Engineering, or a related field.
- Experience:
- 2–4 years in an operational or coordination role within residential compounds or property/facility management.
- Prior exposure to gated community operations or serviced property environments is preferred.
- Technical & Professional Skills:
- Strong analytical and reporting skills (Microsoft Excel, PowerPoint, CAFM, or ERP systems).
- Fluent in both Arabic and English.
- Excellent coordination, follow-up, and problem-solving skills.
- Ability to manage multiple tasks and departments under time-sensitive conditions.
Key Competencies
- Proactive mindset with attention to detail
- Clear communication and follow-through
- Data-driven decision-making
- Cross-functional collaboration
- Strong ethics and professionalism
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