108 Reservation Supervisor Saudi S Only jobs in Saudi Arabia

At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.

We're making history and the good news is that we've only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised.

• Communicating with customers directly in-person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule
• Performing the following tasks, with or without reasonable accommodation
• Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
• Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

• High School or equivalent diploma
• Previous experience in Customer Service
• Ability to effectively prioritize work time to ensure efficiency
• Experience with Windows Operating Systems and Microsoft Outlook
• Familiarity with multiple web browsers, data base searching and instant messenger tools

• Arabic Speaker
• Bachelor Degree or equivalent work- related experience
• Proficiency in verbal and written communication skills
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Madi International is seeking a dedicated and professional Customer Service Representative to join our team. In this role, you will play a key part in delivering outstanding service and support to our clients, ensuring their satisfaction and enhancing their overall experience with the brand. The ideal candidate is organized, responsive, and committed to maintaining high service standards.

• Respond to customer inquiries via phone, email, and in person in a professional and timely manner
• Process orders, returns, and service requests accurately
• Resolve customer complaints with a solution-oriented approach
• Maintain customer records and update information in the CRM system
• Provide information on products, services, and promotions
• Coordinate with internal teams to ensure customer satisfaction
• Uphold Madi Internationals standards of customer care and professionalism

• 0-2 years of experience in customer service or a related field
• Strong communication skills in both English and Arabic
• High school diploma or equivalent (bachelors degree is a plus)
• Proficiency in Microsoft Office and CRM systems
• Excellent organizational and problem-solving skills
• Positive, team-oriented attitude with a strong work ethic
• Interest in the beauty and wellness industry is preferred

We are seeking a dedicated and customer-oriented Customer Service Specialist to join our team in the beauty retail industry.

The ideal candidate will have a passion for delivering exceptional customer service and the ability to fast solve customers issues.

• Provide outstanding customer service by actively listening to and resolving customer inquiries and concerns
• Assist customers in product selection, providing information about features, pricing, and promotions
• Process customer orders, returns, and exchanges accurately and efficiently
• Maintain a tidy and organized workspace, ensuring that the retail environment is inviting and welcoming to customers
• Stay knowledgeable about the latest beauty trends, products, and promotions to effectively assist customers

• Proven experience in a customer service role, preferably in a retail environment
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a busy retail setting
• Passion for the beauty industry and a willingness to learn about new products and trends
• Strong problem-solving skills and the ability to remain calm and professional in challenging situations
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays

• Not Applicable

• Full-time

• Retail

Overview

The Customer Service Specialist – Municipal Requirements plays a pivotal role in navigating the intricate landscape of health and commercial establishment licensing. This mid-career position demands an in-depth understanding of municipal regulations and exceptional communication skills. The specialist acts as a critical liaison between clients and municipal authorities, guiding clients through the establishment or renewal process while ensuring compliance with all governmental requirements. By delivering comprehensive advice, explaining complex procedures, and providing continuous application support, the specialist fosters an environment of trust and satisfaction among clients. Additionally, the role necessitates proactive tracking of application statuses, addressing any potential issues, and maintaining thorough documentation to enhance service efficiency.

• Bachelor’s degree in Business Administration, Public Administration, Communications, or a related field.
• At least 5 years of experience in customer service, with a strong emphasis on municipal regulations and licensing processes.
• Proven track record of working with government agencies and understanding compliance requirements related to health and commercial establishments.
• Demonstrated ability to resolve complex customer inquiries and complaints effectively and efficiently.
• Familiarity with electronic government platforms such as Balady or equivalent systems.
• Strong organizational skills to manage multiple applications and client interactions simultaneously.
• Excellent interpersonal and communication skills, both verbal and written, tailored to diverse client backgrounds.
• Ability to adapt to changes in municipal regulations and stay updated with the latest developments.
• Proficiency in using Customer Relationship Management (CRM) systems for tracking inquiries and documentation.
• Strong analytical skills to prepare insightful reports on application trends and client issues.

• Guide clients through the complexities of municipal requirements for health and commercial establishments, ensuring they receive accurate and timely information.
• Clarify detailed procedures for submitting applications via electronic government platforms like Balady, assisting clients in document preparation.
• Monitor the progress of client applications with the relevant authorities, providing consistent updates to clients about their application status.
• Handle client inquiries regarding rejections or delays in obtaining licenses, coordinating with authorities to facilitate effective solutions.
• Build strong relationships with clients, delivering exceptional service to enhance satisfaction levels and foster long-term trust.
• Maintain up-to-date knowledge of municipal regulations and changes, ensuring advice provided to clients is current and accurate.
• Document all client interactions, inquiries, and solutions in the CRM system for comprehensive record-keeping and reporting.
• Prepare periodic reports analyzing work volume and prevalent customer inquiries to identify areas for improvement in service delivery.

• Expertise in municipal regulations and licensing for health and commercial establishments.
• Strong problem-solving skills with a focus on customer satisfaction and service excellence.
• Exceptional verbal and written communication skills, capable of conveying complex information in an understandable manner.
• Proficient in CRM systems to manage client data and track application processes effectively.
• Analytical thinking with the ability to generate insightful reports on service performance and client trends.
• Time management and organizational skills to prioritize tasks effectively within a fast-paced work environment.
• Ability to work collaboratively with cross-functional teams and various stakeholders to achieve clients’ goals.
• High level of professional integrity and ethical standards while handling confidential client information.

• Mid-Senior level

• Full-time

• Customer Service, Administrative, and Project Management

• Public Relations and Communications Services
• Government Administration

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.

At Keeta , we believe that every customer interaction is a chance to build trust, solve problems, and create impact. If you’re passionate about delivering exceptional service and want to grow your career in a dynamic, fast-paced environment — this role is for you!

• Handle customer inquiries & complaints across phone, chat, email, and more


• Provide clear information about our products & services


• Support customers with orders (placement, changes, cancellations)


• Track deliveries & coordinate with teams (Logistics, Sales, Tech/Product)


• Resolve issues related to delivery, payment, or service


• Maintain professionalism and represent the Keeta brand in every interaction


• Share customer feedback to help us improve


• Join training sessions to stay up to date on products & policies


• Be flexible to work in shifts (24-hour rotation)

Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.

Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.

Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.

• 0–1 year experience (no experience needed)


• Fluent in Arabic & English, with excellent communication skills


• Typing speed: ~40 WPM preferred


• Strong multitasking, problem-solving, and customer-focused mindset

Apply now or reach out to our talent team to learn more.

• Seniority level: Entry level


• Employment type: Full-time


• Job function: Customer Service


• Industries: Technology, Information and Media and Transportation, Logistics, Supply Chain and Storage

To execute sales plans and achieve set targets by providing customers with information and guidance on products and services, as well as fulfilling the needs while ensuring an efficient and high-quality customer service.

• Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.


• Follows the day-to-day operations related to own job to ensure continuity of work.


• Addresses all customers’ service needs as per quality standards.


• Builds and maintain strong and effective relationship with customers to implement sales plan and achieve goals/objectives.


• Acts as point of contact for customers (referred by Meter/Greeter) and especially for new customers, answers their queries and provides information about various products and services offered by the company specified turn-around time to ensure customer satisfaction


• Assists customers in filling-out complex forms and applications as requested while ensuring accuracy and completion of all required documentation


• Achieves sales and revenue targets for existing and new customers and also ensure customer profitability targets are met

• Bachelor’s in Hospitality or equivalent


• 1-3 years relevant experience.

• Entry level

• Full-time

• Customer Service and Sales

• Hospitality and Public Relations and Communications Services

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Basic Requirements:

• High school diploma or equivalent; college degree is a plus.
• Very good verbal and written communication skills.
• Very good verbal and written English skills (B1 or above)
• Proficiency in using computers and basic software.
• Ability to handle Inbound calls professionally and efficiently.
• Strong problem-solving and multitasking abilities.
• Customer-focused attitude with a calm and empathetic approach.
• Willingness to work flexible shifts, including evenings, weekends, and holidays.
• Willing to work on hybrid work environment (min 40% presence from site).
• Previous call center or customer service experience is preferred but not required.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries.
• Outbound calling to interested customer and marking down their interest
• Provide accurate information and resolve issues promptly.
• Document interactions and update customer records.
• Follow communication scripts and company procedures.
• Escalate complex issues to supervisors when necessary.

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries IT Services and IT Consulting

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Al Khobar, Eastern, Saudi Arabia 1 month ago

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Job Description:

The Customer Service Representative will play a pivotal role in our organization by delivering exceptional service to our clients, ensuring their needs are met with professionalism and efficiency. This position requires a proactive approach to problem-solving, as well as the capability to handle customer inquiries and complaints across multiple communication channels. The ideal candidate will possess a strong understanding of customer relationship management principles and demonstrate competency in active listening, empathy, and assertiveness to ensure customer satisfaction. Additionally, the role involves collaborating with various internal departments to ensure seamless service delivery and contribute to continuous improvement initiatives aimed at enhancing the overall customer experience.

Job Requirements:

• Bachelor's degree in Business Administration or a related field.
• Minimum of 1 year of experience in customer service or a customer-facing role.
• Proven track record of effectively managing customer expectations and resolving issues in a timely manner.
• Strong familiarity with customer relationship management (CRM) systems and software.
• Ability to work flexible hours, including evenings and weekends as needed.
• Excellent verbal and written communication skills in Arabic and English.
• Strong analytical skills to assess customer feedback and inform service improvements.
• Demonstrated ability to work collaboratively in a team-oriented environment.
• Knowledge of conflict resolution techniques and customer service best practices.
• Capacity to handle high-stress situations and maintain composure under pressure.
• Basic understanding of product and service offerings to provide relevant information to customers.
• Commitment to ongoing professional development and adaptability to change.

Job Responsibilities:

• Respond promptly and effectively to customer inquiries via phone, email, and chat, ensuring high levels of service quality.
• Actively listen to customers to understand their needs and provide appropriate solutions or alternatives.
• Assist in the resolution of customer complaints and follow-up to ensure satisfaction.
• Maintain comprehensive records of customer interactions, transactions, and feedback in the CRM system.
• Collaborate with cross-functional teams, including sales and technical support, to address customer issues and improve processes.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Identify opportunities for process improvements and make recommendations to management to enhance service delivery.
• Monitor customer sentiment and report recurring issues to management for strategic resolution.
• Stay informed on company policies, procedures, and updates to accurately convey information to customers.
• Engage in proactive outreach to customers to gather feedback and assess satisfaction.

Required Skills:

• Excellent interpersonal skills with the ability to build rapport with diverse customers.
• High level of emotional intelligence to empathize with customer concerns while maintaining professionalism.
• Strong organizational skills to manage multiple customer interactions and prioritize tasks effectively.
• Proficient computer skills, including familiarity with CRM tools and Microsoft Office Suite.
• Ability to analyze data to identify service trends and contribute to customer-focused improvements.
• Strong time management skills, capable of handling workload efficiently during peak hours.
• Attention to detail to accurately capture customer interactions and manage complex requests.
• Flexibility to adapt communication style to different customer demographics and personalities.
• Commitment to upholding company values in every customer interaction to enhance brand loyalty.
• Motivated team player who contributes positively to the overall work environment.