129 Reservation Agent jobs in Saudi Arabia

Respond to customer calls and reservation inquiries.

Make and confirm bookings and modifications as requested.

Efficiently use electronic reservation systems.

Ensure accuracy of data entry and resolve any booking-related issues.

Collaborate with other departments to ensure smooth operations.

Requirements:

Previous experience in reservations or customer service (preferred).

Proficiency in using computers and reservation systems.

Ability to work under pressure and as part of a team.

Proficiency in (Arabic and English), both written and spoken.

We welcome candidates who are enthusiastic and eager to learn, even if they don't meet every single requirement. If you believe you're a great fit, don't hesitate to apply and start your journey with us today!

Answer all calls promptly within 3 rings using the specified greeting for the hotel.

Ensure correct documentation is received for all payment details

Process and input reservations following hotel reservations policy

Liaise with conference and events to accept/decline group room requests

Enter and track group and conference blocks

Liaise with conference organizers to endure rooming lists and confirmation are received on time

Manage cancellations, pick up and release dates

Ensure the charges for the released rooms are communicated to the client and processed

Manage all group billing issues and resolve and account disputes, and liaise with Assistant Managers on account enquiries and disputes.

Adhere to all Reservations standards as outlined in respective manuals

Take personal responsibility to ensure that all enquiries are addressed

Ensure stop sells on room types and date

Maintain an open line of communication with the FO Manager and Revenue Manager.

Actively promote upselling.

Co-ordinate group reservations ensuring contract rates are loaded correctly into reservations to maximize efficiency and eliminate revenue rebates.

Ensure arrivals list is checked on a daily basis displaying correct rate and market codes.

Ensure the Hotel Guarantee Policy is promoted and adhered to.

Consistently deliver a product and service to meet the quality, standards and expectation of customers.

Management of VIP bookings.

Processing of no show bookings in accordance with hotel cancellation policy.

Active management of group blocks and wash. Ensuring this is managed effectively and communicated to other departments.

Any other duties assigned from time to time by the Department Manager/Supervisor

Talent & Culture Responsibilities :

Establish on-going On Job Training Programs within the department to meet Brand and Service Standards. Use Department Procedure Manuals as a base for all service procedures training.

Effectively use the guest feedback to improve product and service delivery.

Health & Safety:

Notify you Manager of any reason you may not be capable of performing your tasks safely.

Participate in workplace consultation on matters pertaining to Occupational Health and Safety, as per the hotels agreed arrangements.

Comply with safe work practices by following the company Health, Safety and Environment policies, including the use of safe manual handling techniques, safe use of hazardous chemicals and machinery, working at heights procedures, using protective clothing and safety equipment where available and necessary, maintaining a clean, tidy work environment, and any other safety practice promoted and required by the company.

Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.

Attend and actively participate in all OH&S training required of you by the Hotel.

Report any health or safety hazards, incidents and injuries to your Manager/Supervisor or Manager on Duty as soon as possible. Hazards may include unsafe working conditions, equipment and machinery faults or damage, and other housekeeping or maintenance needs that may affect the safety or any person/s at the Hotel. Ensure that the appropriate documentation is completed correctly, such as the Injury / Incident Form.

Participate and contribute to the risk assessment process when requested by your Supervisor/Manager.

Work cohesively in conjunction with the hotel s rehabilitation program, as required.

Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations.

Be fully conversant with departmental fire and evacuation procedures.

Systems & Procedures:

Log and inform your manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.

Follow policies and procedures outlined in the Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals.

Complete all duties, and ensure a concise hand over.

Customer Relations:

Provide efficient, friendly and professional service to all guests.

Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.

Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise.

Work together with trust so that colleagues and management meet the goals of the department/Hotel.

Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.

Take every opportunity to be a salesperson by active selling of special promotions and facilities available within the Hotel.

Implement the company values and company customer vision to Offer the Best Service to Our Customers .

Company Industry

Department / Functional Area

• Ticketing
• Reservations

Keywords

• Reservation Agent

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• Respond to customer calls and reservation inquiries.
• Make and confirm bookings and modifications as requested.
• Efficiently use electronic reservation systems.
• Ensure accuracy of data entry and resolve any booking-related issues.
• Deliver excellent customer service at all times.
• Collaborate with other departments to ensure smooth operations.

• Previous experience in reservations or customer service (preferred).
• Proficiency in using computers and reservation systems.
• Excellent communication skills.
• Ability to work under pressure and as part of a team.
• Proficiency in both Arabic and English, written and spoken.

Note: We welcome applicants who may not meet every requirement but believe they are a great fit. Apply now and start your journey with us today.

The Reservation Agent is responsible for providing excellent customer service by handling reservation requests, answering inquiries about hotel services, and assisting guests with their booking needs. The role requires thorough knowledge of hotel facilities, reservation systems, and departmental operations.

1. Have a comprehensive understanding of all hotel services and facilities.
2. Respond to inquiries regarding room rates, outlets, and room locations.
3. Be familiar with all aspects of the reservation system.
4. Handle reservation requests with effective listening and communication skills to gather necessary information.
5. Post advance deposits and maintain accurate deposit records.
6. Process rooming lists and group bookings, noting special requests and billing procedures.
7. Maintain current and organized reservation correspondence files.
8. Understand the functions of Front Desk, Sales, and Accounts departments and their relation to Reservations.
9. Adhere to hotel policies and procedures.
10. Stay updated on rate changes and group inquiries.
11. Complete daily shift tasks and assist colleagues as needed.
12. Monitor inventory and available room types throughout the day.
13. Understand departmental goals related to average rate and occupancy.
14. Accurately document special requests and determine appropriate room types to maximize revenue.
15. Explain guarantee and cancellation policies to guests.
16. Describe room features and promote amenities to guests.
17. Utilize sales techniques to assist guests, including personalizing calls and suggesting alternatives or sister properties.
18. Answer questions about property facilities, services, and promotions.
19. Provide confirmation and cancellation numbers clearly, offering email or fax options.
20. Identify guest reservation needs through open-ended questions.
21. Apply upselling techniques to increase property revenue.
22. Recognize repeat guests using appropriate codes.
23. Perform additional duties as assigned by management, including support for large events or hotel functions.
24. Assist in tasks for new openings and special projects as required.

Minimum one year of experience in a similar role within a 5-star hotel and a high school diploma.

Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. Applicants should verify the legitimacy of employers independently. We do not endorse requests for money payments and advise caution in sharing personal or bank details. For security concerns, contact

Join to apply for the RESERVATION AGENT role at Hyde Johannesburg Rosebank .

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

• Have a thorough knowledge of the entire hotel services and facilities.
• Answer inquiries about room rates, outlets, and room locations.
• Be familiar with all aspects of the reservation systems.
• Handle all reservation requests using good listening and communication skills to secure necessary information.
• Post advance deposits and keep accurate records of deposits.
• Process rooming lists and group blocks, indicating special requests and billing procedures.
• File and process reservation correspondence, ensuring all files are current and organized.
• Understand the roles of Front Desk, Sales, and Accounts departments and how they relate to Reservations.
• Follow hotel policies and procedures.
• Be aware of rate changes and group inquiries.
• Complete daily shift tasks and assist colleagues as needed.
• Monitor inventory and keep track of available room types throughout the day.
• Understand departmental goals for average rate and occupancy.
• Accommodate and document special requests accurately and efficiently.
• Determine appropriate room types to meet guest needs and maximize revenue.
• Explain guarantee and cancellation policies to guests.
• Describe room features and amenities to guests.
• Use sales techniques to assist guests in making reservations, including personalizing calls and suggesting alternatives.
• Answer questions about property facilities and services.
• Assign confirmation/cancellation numbers and relay this information clearly to guests.
• Identify guest reservation needs through open-ended questions.
• Apply upselling techniques to maximize revenue.
• Recognize repeat guests and use appropriate codes.
• Perform additional duties as requested by management, including assistance for events.

Qualifications

• Minimum one year of experience in a similar role at a 5-star hotel.
• High school diploma or equivalent.

Applicants must provide:

• First name *
• Last name *
• Email *
• Phone *
• Resume in .pdf, .doc, or .docx format (max 2MB)

By submitting, you consent to data collection as per Ennismore’s privacy policy.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitality

Hotel: Riyadh - Al Takhassusi (RUHTA), TBD, Al-Takassusi Street

We’re looking for a detail-oriented and customer-focused Reservation Agent to handle guest bookings and inquiries. As part of our IHG family, you’ll ensure smooth and accurate reservation processes, provide excellent guest service, and contribute to maximizing room revenue by managing booking requests efficiently.

Key Responsibilities

Manage incoming reservation requests via phone, email, and online channels.

Provide accurate information about room availability, rates, and hotel services.

Process bookings promptly and accurately using the reservation system.

Handle guest inquiries, changes, and cancellations professionally.

Collaborate with Front Office and Sales teams to optimize room occupancy.

Maintain up-to-date knowledge of hotel policies, promotions, and distribution channels.

Assist with reporting and administrative tasks as needed.

Ensure compliance with IHG brand standards and data protection policies.

Key Skills & Experience

Previous experience in hotel reservations or front office roles preferred.

Strong communication and customer service skills.

Detail-oriented with excellent organizational abilities.

Proficient in reservation and property management systems (PMS).

Ability to handle multiple tasks efficiently in a fast-paced environment.

Positive attitude and team player.

Flexibility to work shifts, including weekends and holidays.

At IHG, we care about our people and guests. Join us and be part of a global family dedicated to delivering True Hospitality for Good.

Join to apply for the RESERVATION AGENT role at Hyde Johannesburg Rosebank .

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

• Have a thorough knowledge of the entire hotel services and facilities.
• Answer inquiries about room rates, outlets, and room locations.
• Be familiar with all aspects of the reservation systems.
• Handle all reservation requests using good listening and communication skills to secure necessary information.
• Post advance deposits and keep accurate records of deposits.
• Process rooming lists and group blocks, indicating special requests and billing procedures.
• File and process reservation correspondence, ensuring all files are current and organized.
• Understand the roles of Front Desk, Sales, and Accounts departments and how they relate to Reservations.
• Follow hotel policies and procedures.
• Be aware of rate changes and group inquiries.
• Complete daily shift tasks and assist colleagues as needed.
• Monitor inventory and keep track of available room types throughout the day.
• Understand departmental goals for average rate and occupancy.
• Accommodate and document special requests accurately and efficiently.
• Determine appropriate room types to meet guest needs and maximize revenue.
• Explain guarantee and cancellation policies to guests.
• Describe room features and amenities to guests.
• Use sales techniques to assist guests in making reservations, including personalizing calls and suggesting alternatives.
• Answer questions about property facilities and services.
• Assign confirmation/cancellation numbers and relay this information clearly to guests.
• Identify guest reservation needs through open-ended questions.
• Apply upselling techniques to maximize revenue.
• Recognize repeat guests and use appropriate codes.
• Perform additional duties as requested by management, including assistance for events.

Qualifications

• Minimum one year of experience in a similar role at a 5-star hotel.
• High school diploma or equivalent.

Applicants must provide:

• First name *
• Last name *
• Email *
• Phone *
• Resume in .pdf, .doc, or .docx format (max 2MB)

By submitting, you consent to data collection as per Ennismore’s privacy policy.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitality

Join to apply for the Reservation Agent role at IHG Hotels & Resorts .

Get AI-powered advice on this job and more exclusive features.

1. Respond to customer calls and reservation inquiries.
2. Make and confirm bookings and modifications as requested.
3. Efficiently use electronic reservation systems.
4. Ensure accuracy of data entry and resolve any booking-related issues.
5. Deliver excellent customer service at all times.
6. Collaborate with other departments to ensure smooth operations.

• Previous Experience In Reservations Or Customer Service (preferred).
• Proficiency in using computers and reservation systems.
• Excellent communication skills.
• Ability to work under pressure and as part of a team.
• Proficiency in both Arabic and English, written and spoken.

Don't quite meet every requirement but believe you'd be a great fit? Hit the 'Apply' button and start your journey with us today.