1 527 Relationship Manager jobs in Saudi Arabia

At Lendo, we are a fast-growing FinTech company on a mission to transform the financial landscape in Saudi Arabia. Through our innovative digital lending platform, we empower businesses by offering fast, secure, and transparent access to finance. As we continue to grow, we are seeking a talented Relationship Manager to join our team and play a pivotal role in building and nurturing client relationships. If you’re passionate about client engagement, business development, and providing tailored financial solutions in a dynamic environment, we’d love to hear from you.

1. Client Relationship Management:
   • Maintain a deep knowledge of Lendo’s products and services, staying updated on new offerings and industry trends.
   • Build and sustain strong relationships with prospective and existing clients, becoming their go-to resource for financial solutions.
   • Conduct regular site visits and e-meetings with clients to maintain engagement and support.
2. Business Development:
   • Research and pursue new business opportunities to expand Lendo's client portfolio.
   • Identify and evaluate potential clients to assess compatibility with Lendo’s products and services.
   • Upsell and cross-sell relevant products and services, enhancing value for clients while contributing to revenue targets.
3. Client Needs Assessment & Solution Provision:
   • Identify and understand clients' needs, goals, and challenges, recommending tailored solutions to address these.
   • Provide clients with in-depth product and service consultations, guiding them through the decision-making process.
   • Ensure client satisfaction by delivering a seamless onboarding experience and ongoing support.
4. Sales & Revenue Generation:
   • Meet and exceed sales and revenue targets by actively managing client accounts and leveraging opportunities for growth.
   • Track and report on client engagement and revenue performance, providing insights to the sales team.
5. Problem Resolution & Client Satisfaction:
   • Address client concerns, issues, and complaints with efficiency and professionalism, ensuring timely resolution to maintain high levels of satisfaction.
   • Foster long-term loyalty and trust with clients by providing consistent, reliable support.

• Proven experience as a Relationship Manager or similar role in financial services, FinTech, or a related industry, with 2 to 5 years of relevant experience.
• Strong understanding of financial products and services, with the ability to learn and adapt to new solutions quickly.
• Excellent communication and interpersonal skills, with a strong focus on client engagement and satisfaction.
• Ability to manage multiple accounts and prioritize workload effectively.
• Analytical mindset with a proactive approach to identifying and solving client issues.
• Goal-oriented, with a track record of meeting or exceeding revenue targets.

The ideal candidate will be responsible for gaining a deep understanding of the clients' business objectives and challenges and creating strategic recommendations based off of this understanding. You will do so by building a strong relationship with our clients and analyzing our clients' data. Essentially, you will act as the main point of contact for our clients.

Responsibilities

• Manage a portfolio of key clients, building and nurturing relationships to understand their needs, preferences, and business challenges.
• Analyse data to identify new business opportunities, target markets, and strategies to increase the company’s market share.
• Lead the preparation of proposals, presentations, and business cases to present to potential clients or partners.
• Engage in negotiations with clients, ensuring favourable terms and conditions for both the client and the company.
• Analyse clients' data and provide strategic recommendations to clients
• Present value-proposition to sales leads and current customers
• Prospect for new sales leads and close sales

Qualifications

• 2-6 years' of client relationship experience
• Ability to manage multiple projects and clients
• Strong communication and interpersonal skills

Certificate

• CME-1 is required

• Seniority level Associate

• Employment type Full-time

• Job function Sales and Business Development
• Industries Capital Markets, Investment Banking, and Investment Management

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At Lendo, we are a fast-growing FinTech company on a mission to transform the financial landscape in Saudi Arabia. Through our innovative digital lending platform, we empower businesses by offering fast, secure, and transparent access to finance. As we continue to grow, we are seeking a talented Relationship Manager to join our team and play a pivotal role in building and nurturing client relationships. If you’re passionate about client engagement, business development, and providing tailored financial solutions in a dynamic environment, we’d love to hear from you.

Key Responsibilities:

Client Relationship Management:

1. Maintain a deep knowledge of Lendo’s products and services, staying updated on new offerings and industry trends.
2. Build and sustain strong relationships with prospective and existing clients, becoming their go-to resource for financial solutions.
3. Conduct regular site visits and e-meetings with clients to maintain engagement and support.

Business Development:

1. Research and pursue new business opportunities to expand Lendo's client portfolio.
2. Identify and evaluate potential clients to assess compatibility with Lendo’s products and services.
3. Upsell and cross-sell relevant products and services, enhancing value for clients while contributing to revenue targets.

Client Needs Assessment & Solution Provision:

1. Identify and understand clients' needs, goals, and challenges, recommending tailored solutions to address these.
2. Provide clients with in-depth product and service consultations, guiding them through the decision-making process.
3. Ensure client satisfaction by delivering a seamless onboarding experience and ongoing support.

Sales & Revenue Generation:

1. Meet and exceed sales and revenue targets by actively managing client accounts and leveraging opportunities for growth.
2. Track and report on client engagement and revenue performance, providing insights to the sales team.

Problem Resolution & Client Satisfaction:

1. Address client concerns, issues, and complaints with efficiency and professionalism, ensuring timely resolution to maintain high levels of satisfaction.
2. Foster long-term loyalty and trust with clients by providing consistent, reliable support.

Qualifications:

1. Proven experience as a Relationship Manager or similar role in financial services, FinTech, or a related industry, with 2 to 5 years of relevant experience.
2. Strong understanding of financial products and services, with the ability to learn and adapt to new solutions quickly.
3. Excellent communication and interpersonal skills, with a strong focus on client engagement and satisfaction.
4. Ability to manage multiple accounts and prioritize workload effectively.
5. Analytical mindset with a proactive approach to identifying and solving client issues.
6. Goal-oriented, with a track record of meeting or exceeding revenue targets.

ملخص الوظيفة:

مدير علاقات الأعمال يعمل كحلقة وصل استراتيجية بين الشركة وأصحاب المصلحة الخارجيين الرئيسيين مثل وزارة والهيئات. يهدف هذا الدور إلى إدارة التواصل المستمر، ومواءمة أولويات التشغيل مع توقعات العملاء، وتتبع مؤشرات الرضا، وبناء شراكات استراتيجية طويلة الأمد

المهام والمسؤوليات:

• العمل كنقطة الاتصال الرئيسية لجميع التفاعلات مع العملاء، وضمان تواصل واضح وفي الوقت المناسب ومتوافق مع أهداف العمل.
• عقد اجتماعات أسبوعية مع العملاء وأصحاب المصلحة لمتابعة الأنشطة التشغيلية، جمع الملاحظات، وتحديد الأولويات المستقبلية.
• إعداد وتقديم تقارير مفصلة للعملاء، تشمل مؤشرات الأداء، الالتزام باتفاقيات مستوى الخدمة (SLA)، ومتابعة حالات المشكلات والحلول المقدمة.
• تتبع وتحليل مؤشرات رضا العملاء مثل مقياس NPS (صافي نقاط التوصية)، وتحديد مجالات التحسين.
• بناء علاقات قوية ومستدامة مع العملاء لتعزيز الثقة وتحقيق شراكات طويلة الأجل.
• جمع وتوثيق ملاحظات العملاء وأصحاب المصلحة بشكل استباقي، ومشاركتها مع فرق العمليات الداخلية لتحسين الخدمات.
• التنسيق مع فرق العمليات لتحسين إجراءات استقبال وتدريب ودعم أصحاب المصلحة.
• استكشاف فرص شراكة جديدة تتماشى مع أهداف العمل والقدرات التشغيلية، والمساهمة في إعداد العروض التقديمية والمقترحات الخاصة بها.
• ضمان توافق احتياجات الشركاء مع تنفيذ العمليات التشغيلية الداخلية، من خلال متابعة الملاحظات ومعالجة الفجوات.
• توثيق جميع اللقاءات والتحديثات وتقديم تقارير دورية للإدارة العليا حول مؤشرات الأداء والفرص التحسينية.

المؤهلات المطلوبة:

• درجة البكالوريوس في إدارة الأعمال، نظم المعلومات، أو تخصص ذي صلة.
• خبرة من سنتين إلى 4 سنوات في مجال إدارة علاقات العملاء أو العمليات أو التنسيق مع أصحاب المصلحة، ويفضل في بيئة حكومية أو تقنية.
• إلمام جيد بمفاهيم SLA، وتتبع الأداء التشغيلي، ومؤشرات رضا العملاء.
• مهارات تواصل قوية باللغة العربية والإنجليزية، كتابيًا وشفهيًا.
• القدرة على إدارة عدة جهات وتقديم مخرجات متسقة وتحت الضغط.
• مهارات ممتازة في العرض والتوثيق وإعداد التقارير.
• الأفضلية لمن لديهم خبرة سابقة في الخدمات الرقمية الحكومية أو التعامل مع جهات رسمية .

الكفاءات الأساسية:

• إدارة العلاقات
• التواصل والعرض التقديمي
• التفكير الاستراتيجي
• التركيز على العميل
• الفهم التشغيلي
• التحليل المبني على البيانات
• مواءمة أصحاب المصلحة

ملخص الوظيفة:

مدير علاقات الأعمال يعمل كحلقة وصل استراتيجية بين الشركة وأصحاب المصلحة الخارجيين الرئيسيين مثل وزارة والهيئات. يهدف هذا الدور إلى إدارة التواصل المستمر، ومواءمة أولويات التشغيل مع توقعات العملاء، وتتبع مؤشرات الرضا، وبناء شراكات استراتيجية طويلة الأمد

المهام والمسؤوليات:

• العمل كنقطة الاتصال الرئيسية لجميع التفاعلات مع العملاء، وضمان تواصل واضح وفي الوقت المناسب ومتوافق مع أهداف العمل.
• عقد اجتماعات أسبوعية مع العملاء وأصحاب المصلحة لمتابعة الأنشطة التشغيلية، جمع الملاحظات، وتحديد الأولويات المستقبلية.
• إعداد وتقديم تقارير مفصلة للعملاء، تشمل مؤشرات الأداء، الالتزام باتفاقيات مستوى الخدمة (SLA)، ومتابعة حالات المشكلات والحلول المقدمة.
• تتبع وتحليل مؤشرات رضا العملاء مثل مقياس NPS (صافي نقاط التوصية)، وتحديد مجالات التحسين.
• بناء علاقات قوية ومستدامة مع العملاء لتعزيز الثقة وتحقيق شراكات طويلة الأجل.
• جمع وتوثيق ملاحظات العملاء وأصحاب المصلحة بشكل استباقي، ومشاركتها مع فرق العمليات الداخلية لتحسين الخدمات.
• التنسيق مع فرق العمليات لتحسين إجراءات استقبال وتدريب ودعم أصحاب المصلحة.
• استكشاف فرص شراكة جديدة تتماشى مع أهداف العمل والقدرات التشغيلية، والمساهمة في إعداد العروض التقديمية والمقترحات الخاصة بها.
• ضمان توافق احتياجات الشركاء مع تنفيذ العمليات التشغيلية الداخلية، من خلال متابعة الملاحظات ومعالجة الفجوات.
• توثيق جميع اللقاءات والتحديثات وتقديم تقارير دورية للإدارة العليا حول مؤشرات الأداء والفرص التحسينية.

المؤهلات المطلوبة:

• درجة البكالوريوس في إدارة الأعمال، نظم المعلومات، أو تخصص ذي صلة.
• خبرة من سنتين إلى 4 سنوات في مجال إدارة علاقات العملاء أو العمليات أو التنسيق مع أصحاب المصلحة، ويفضل في بيئة حكومية أو تقنية.
• إلمام جيد بمفاهيم SLA، وتتبع الأداء التشغيلي، ومؤشرات رضا العملاء.
• مهارات تواصل قوية باللغة العربية والإنجليزية، كتابيًا وشفهيًا.
• القدرة على إدارة عدة جهات وتقديم مخرجات متسقة وتحت الضغط.
• مهارات ممتازة في العرض والتوثيق وإعداد التقارير.
• الأفضلية لمن لديهم خبرة سابقة في الخدمات الرقمية الحكومية أو التعامل مع جهات رسمية .

الكفاءات الأساسية:

• إدارة العلاقات
• التواصل والعرض التقديمي
• التفكير الاستراتيجي
• التركيز على العميل
• الفهم التشغيلي
• التحليل المبني على البيانات
• مواءمة أصحاب المصلحة

The Employee Relationship Manager plays a crucial role in fostering a positive work environment and ensuring effective communication between employees and management. This position is responsible for managing employee relations, addressing workplace issues, and promoting a culture of engagement and collaboration. The ideal candidate will have a strong background in human resources, excellent interpersonal skills, and a passion for enhancing employee satisfaction.

Responsibilities:

1. Maintain and ensure Saudization compliance within the organization.
2. Maintain records and ensure timely renewal of IQAMA and QIWA contracts with employees.
3. Ensure all expatriate employees have valid VISA, IQAMA, and work permits.
4. Manage government portal activities and update records in line with labor laws.
5. Coordinate with insurance companies, police stations, labor offices, etc., for any workplace incidents.
6. Coordinate with government authorities and the office for legal and employee-related issues.
7. Coordinate with payroll to ensure compliance with GOSI, HRDF, and wage protection systems.
8. Manage and handle HR-related client audits.
9. Maintain records of government transactions and audits, ensuring compliance with labor laws.
10. Monitor and renew compliance with the Saudi Council of Engineers and other relevant trades.
11. Manage employee probation extensions, warning letters, PIP, and termination cases in line with company policies and Saudi Labor Laws.
12. Perform other tasks and ad hoc duties as assigned by management.

Preferred Candidate:

1. Strong interpersonal and communication skills.
2. Proven experience in employee relations or human resources.
3. Ability to handle sensitive situations with discretion and professionalism.
4. Excellent problem-solving and conflict-resolution skills.
5. Proficient in HR software and Microsoft Office Suite.
6. Strong organizational skills and attention to detail.
7. Ability to work independently and as part of a team.
8. Knowledge of labor laws and regulations.
9. Demonstrated ability to foster a positive work environment.
10. Willingness to adapt to changing organizational needs.

Skills

• Strong understanding of employee relations principles.
• Excellent verbal and written communication skills.
• Proficiency in conflict resolution and negotiation.
• Ability to analyze employee feedback and data.
• Experience with HR management systems.
• Knowledge of labor laws and compliance issues.
• Strong organizational and project management skills.
• Ability to build relationships across all levels of the organization.

This role manages a portfolio of strategic B2B accounts across the Middle East, driving growth through strong client relationships and new business development. You'll identify client needs and, with our trainers and product experts, design tailored learning solutions—ultimately meeting or exceeding revenue targets.

Global provider of professional development and financial training, specializing in programs for finance professionals, including CFA, FRM, and regulatory qualifications. It offers in-person and online courses tailored to professionals and institutions in banking, asset management, and financial services.

• Engage with clients and prospects to understand their learning needs and translate into solutions that meet those needs.
• Position the company (and wider Group) by acting as a thought leader in Learning and financial markets.
• Manage your portfolio of clients through strategic analysis, relationship building, and winning new business.
• Understand the financial markets, products, and operating environment that our clients work in, to support the design of learning and development solutions that add value to our clients.
• Convert opportunities into booked business through sales excellence; leverage internal resources to write and develop proposals; pitch persuasively.
• Manage data and information accurately using our Salesforce system to record and track account developments.
• Produce regular revenue forecasts based on your pipeline.
• Hand over programs to operational teams for delivery and management, maintaining commercial oversight and client relationships.

A successful 'Client Relationship Manager' should have:

• High level of professionalism, integrity, and quality in all aspects of the role.
• Excellent communication skills.
• Ability to create and position company's solutions through meetings and marketing materials.
• Strong background in sales/relationship management, ideally within the financial services education sector.
• Proven track record in developing new business.
• History of achieving revenue targets.
• Ability to understand client strategies to determine appropriate solutions.
• Consultative selling approach.

The ideal candidate will possess the skills outlined above, with a focus on e-learning and sales.