42 Relationship Management jobs in Saudi Arabia

Role Overview:

We are looking for a detail-oriented CRM Specialist to support our CRM operations and campaign execution. This role will work closely with the CRM Team and cross functional teams to deliver high quality campaigns, run A/B tests, and generate actionable insights.

Key Responsibilities:

• Build, schedule, and deploy CRM campaigns across push, whatsapp & in-app channels.
• Assist in setting up and monitoring A/B tests to optimize campaign performance.
• Generate and maintain regular performance reports, highlighting key insights.
• Support day to day CRM operations and ensure accuracy in campaign execution.
• Collaborate with design, product, and analytics teams to enhance customer engagement.

Requirements:

• 1–3 years of experience in CRM, digital marketing, or related fields.
• Hands on experience with CRM tools (Braze, MoEngage, CleverTap, or similar).
• Strong analytical skills and familiarity with campaign reporting.
• Attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Strong communication and organizational skills.

About Idaratech

Idaratech is a leading Saudi-built ERP & SaaS platform trusted by government and private sectors across the Kingdom. We empower organizations to automate HR, payroll, supply chain, and compliance — integrated with
Mudad, GOSI, Qiwa,
and
Muqeem
.

Key Responsibilities

• Configure, maintain, and improve CRM workflows.
• Create lead nurturing and automation campaigns.
• Monitor data quality, reporting, and analytics dashboards.
• Collaborate with Sales and Marketing to optimize the sales funnel.
• Deliver performance reports and actionable insights.

Qualifications

• 3+ years of CRM experience.
• Proficiency with Odoo CRM
• Strong analytical and reporting abilities.
• Knowledge of B2B SaaS or ERP models preferred.
• Excellent organizational and communication skills.

We are seeking a
Customer Relationship Management (CRM) Manager
to join our team and play a pivotal role in shaping our customer experience. This is a unique opportunity to build and optimize our CRM strategy from the ground up, directly impacting customer loyalty and business growth.

What You'll Do:

• Develop and Execute Strategy:
  Design, implement, and manage our comprehensive CRM strategy to increase customer retention, loyalty, and lifetime value.
• Customer Lifecycle Management:
  Map the customer journey and create targeted campaigns for each stage, from new customer onboarding to loyalty programs and win-back initiatives.
• Campaign Management:
  Oversee the end-to-end execution of multi-channel marketing campaigns (email, SMS, push notifications, etc.), including A/B testing, personalization, and performance analysis.
• Data Analysis:
  Use customer data to segment audiences, identify key trends, and generate insights that inform marketing and business decisions.
• Platform Management:
  Manage and optimize our CRM platform (Microsoft Dynamics), ensuring data integrity and seamless integration with other systems.
• Collaboration:
  Work closely with the marketing, e-commerce, and creative teams to ensure a cohesive brand message and customer experience across all touchpoints.
• Reporting:
  Establish key performance indicators (KPIs) and regularly report on the effectiveness of CRM initiatives to leadership.

What We're Looking For:

• Experience:
  5+ years of experience in a CRM or customer marketing role, preferably within the fashion, retail, or e-commerce industries.
• Technical Skills:
  Proven experience with major CRM platforms (Microsoft Dynamics) and a strong understanding of database management and marketing automation.
• Analytical Mindset:
  Excellent analytical skills with the ability to translate data into actionable insights. Proficiency in tools like Google Analytics or similar is a plus.
• Communication:
  Strong verbal and written communication skills with a keen eye for detail and the ability to craft compelling, on-brand messaging in Arabic and English.
• Project Management:
  A proactive, self-starter who can manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Passion for Fashion:
  A genuine interest in the fashion industry and an understanding of our target audience.

Job Title: CRM Manager

Location: Jeddah

Job Type: Full-time

About the Role

We are looking for a CRM Manager (5+ years of experience) to lead our customer relationship management strategy with a focus on data analytics, insights, and campaign evaluation. The role is key to understanding customer behaviors, measuring marketing impact, and developing strategies that improve retention, engagement, and lifetime value.

Key Responsibilities

• Manage and analyze CRM data to uncover insights and opportunities.

• Design, execute, and evaluate multi-channel campaigns.

• Define KPIs, track performance, and optimize campaigns.

• Drive lifecycle strategies (acquisition, onboarding, loyalty, win-back).

• Collaborate across teams to enhance customer experience.

Requirements

• Minimum 5 years of experience in CRM, customer analytics, or digital marketing.

Application

Send your CV to: -

We're Hiring

Customer Relationship Management (CRM) Specialist – Chinese Speaker

Location: Riyadh, Saudi Arabia

Role Overview

MRG
is seeking a
CRM Specialist (Chinese Speaker)
to manage the customer relationship operations, And Handling customer inquiries, and providing excellent customer service.

In this role, you'll collaborate closely with the Regulatory Affairs, Marketing, and Sales teams to support business objectives, improve client experience, and optimize operational efficiency.

Key Responsibilities

• Develop and implement CRM strategies aligned with company goals.
• Analyze customer data to identify opportunities for growth and improvement.
• Provide actionable insights to support the RA, Marketing, and Sales teams.
• Maintain and update client databases to ensure accuracy and reliability.
• Identify business opportunities.
• Collect and analyze customer feedback to enhance service quality.

Requirements

• Proficiency in
  English
  and
  Chinese
  .
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational skills.
• Understanding data privacy laws and compliance standards.
• Ability to work effectively within a collaborative, cross-functional team.

Main Purpose of the Job:

The perfect candidate will answer a variety of enquiries received from several channels or via phone call in both English and Arabic. They will also be booking for different kinds of services, promote for other products, and marketing special events/ products to customers.

Promote the services provided by the company by making marketing calls and managing meetings with various parties and companies inside and outside the workplace.

Main Responsibilities:

• Completing sales booking and achieving the required sales target.
• Answering enquiries from several channels.
• Creating quotations and sending emails to individuals, companies, and schools.
• Communicating with suppliers for specific service-related matters.
• Do reservations follow ups.
• Research companies to attract for new services.
• In addition to other job-related tasks.

Qualifications:

• Saudi Nationality.
• Bachelor's degree/ diploma.
• Experience in customer service.
• Familiar with technology and CRM programs.
• Effective communication skill with clients.
• Negotiation and persuasion skill.
• Speaking and writing English fluently.
• Good listening skills.
• Ability to work under pressure.

Description Du Poste
Company Description
SOCOTEC ARABIA
, A global leader in testing, inspection, and certification services, with operations across more than 25 countries, is expanding its presence in Saudi Arabia.

We are seeking a qualified professional to oversee customer interactions and manage service requests through two main portals — one dedicated to insurance company clients and the other for internal company operations. This role serves as the primary point of contact for customers, ensuring timely updates, efficient inquiry resolution, and seamless coordination with the operations teams.

Job Description
Key Responsibilities:

• Manage daily operations of two customer portals (insurance company portal and company portal).
• Respond promptly to client inquiries, service requests, and complaints.
• Coordinate with internal teams to ensure service delivery meets contractual timelines.
• Monitor portal data for accuracy and completeness.
• Generate and submit periodic customer service reports.
• Maintain high levels of client satisfaction and service quality.
• Escalate issues to the Operations Manager when necessary.

Qualifications
Qualifications & Skills:

• Bachelor's degree in business administration or related field.
• 2–4 years of experience in customer service, preferably in IDI/TIC or insurance-related industries.
• Strong communication and interpersonal skills.
• Proficiency in using customer portals and Microsoft Office.
• Problem-solving skills and attention to detail.

Company Description

SOCOTEC ARABIA, A global leader in testing, inspection, and certification services, with operations across more than 25 countries, is expanding its presence in Saudi Arabia.

We are seeking a qualified professional to oversee customer interactions and manage service requests through two main portals — one dedicated to insurance company clients and the other for internal company operations. This role serves as the primary point of contact for customers, ensuring timely updates, efficient inquiry resolution, and seamless coordination with the operations teams.

Job Description

Key Responsibilities:

• Manage daily operations of two customer portals (insurance company portal and company portal).
• Respond promptly to client inquiries, service requests, and complaints.
• Coordinate with internal teams to ensure service delivery meets contractual timelines.
• Monitor portal data for accuracy and completeness.
• Generate and submit periodic customer service reports.
• Maintain high levels of client satisfaction and service quality.
• Escalate issues to the Operations Manager when necessary.

Qualifications

Qualifications & Skills:

• Bachelor's degree in business administration or related field.
• 2–4 years of experience in customer service, preferably in IDI/TIC or insurance-related industries.
• Strong communication and interpersonal skills.
• Proficiency in using customer portals and Microsoft Office.
• Problem-solving skills and attention to detail.

Company Description

KnowledgeCity is an online employee training platform aimed at improving productivity and managing organizational training. With a vast Learning Library of over 50,000 videos that continues to grow, the platform covers essential categories such as business skills, computer software, safety, compliance, and finance. Organizations can create customized portals with localization in any language, access the eLearning content library, and manage users with a powerful Learning Management System.

Role Description

This is a full-time on-site role for a Customer Relations Specialist located in Jeddah. The Customer Relations Specialist will be responsible for ensuring customer satisfaction and retention by providing excellent customer service. Day-to-day tasks include handling customer inquiries, providing support, addressing customer feedback, and resolving issues to enhance customer experiences.

Qualifications

• Experience in Customer Retention and Customer Satisfaction
• Strong Communication skills
• Proficiency in Customer Support and Customer Service
• Excellent interpersonal skills and the ability to build relationships with customers
• Ability to work independently and as part of a team
• Experience using customer relationship management (CRM) software is a plus
• Bachelor's degree in