594 Relationship Management jobs in Saudi Arabia

Client Relationship Management - Specialist

**Company**:
Marsh

**Description**:
Serves as the project manager for the account team on large initiatives or complex accounts, implements action plans, monitors progress, assures service meets or exceeds expectations and protects the Firm from Errors & Omissions.

Conducts research on various markets or industries as designated to find resources on new growth areas and trends for expansion for internal use to identify growth opportunities.

Conducts and refines data analyses to support proposal creation and account-facing presentations.

Addresses escalated issues and concerns in a timely and effective manner, helps manage expectations, mitigate relationship risks and applies judgement as to when to escalate major issues to senior level colleagues ensuring compliance.

Offers technical and transactional support for complex or high-priority relationships when needed to ensure relationship satisfaction and facilitate a mutual internal and external understanding.

Develops strong relationships with professional counterparts at client organizations.

Attends and participates in industry events and conferences to build up a strong professional network, maintain proximity to the relevant market and represent the Company.

Job ID R_262117

Client Relationship Management - Specialist

**Company**:
Marsh

**Description**:
Serves as the project manager for the account team on large initiatives or complex accounts, implements action plans, monitors progress, assures service meets or exceeds expectations and protects the Firm from Errors & Omissions.

Conducts research on various markets or industries as designated to find resources on new growth areas and trends for expansion for internal use to identify growth opportunities.

Conducts and refines data analyses to support proposal creation and account-facing presentations.

Addresses escalated issues and concerns in a timely and effective manner, helps manage expectations, mitigate relationship risks and applies judgement as to when to escalate major issues to senior level colleagues ensuring compliance.

Offers technical and transactional support for complex or high-priority relationships when needed to ensure relationship satisfaction and facilitate a mutual internal and external understanding.

Develops strong relationships with professional counterparts at client organizations.

Attends and participates in industry events and conferences to build up a strong professional network, maintain proximity to the relevant market and represent the Company.

Job ID R_262117

Relationship Management Officer

Location: Riyadh, KSA

Job Type: Full-Time

Department: Relationship Management Team

• Overview
  
  

We are seeking a proactive and relationship-driven Relationship Management Specialist to join our team. In this role, you will be at the heart of building and maintaining long-term partnerships that drive mutual growth for Unipal and its partners. By understanding partner needs and delivering tailored solutions, you will play a key role in enhancing value, fostering engagement, and ensuring sustained success.

• Key Responsibilities:
• Build and maintain strong, long-term partnerships with clients across diverse industries
• Communicate Unipal’s value proposition effectively, identifying opportunities for mutual growth
• Take ownership of partner relationships, proactively resolving issues and supporting partner growth
• Identify and execute upselling and cross-selling opportunities to increase partner engagement
• Maintain and update partner data in the CRM system, ensuring accurate reporting on relationship performance and growth
• Develop creative and customized solutions to enhance partner marketing and engagement efforts
• Requirements:
• Bachelor’s degree in Business, Marketing, or a related field
• 0–2 years of experience in Relationship Management, Business Development, or Client Success
• Native Arabic speaker with fluency in English
• Familiarity with CRM systems, basic data analytics, and proficiency in Microsoft Excel
• Strong communication, active listening, and negotiation skills
• Exceptional organizational skills with the ability to manage multiple tasks and meet deadlines
  
  

We are excited to welcome a motivated and detail-oriented Relationship Management Officer to help drive partner success and amplify Unipal’s impact across industries.

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Relationship Management Officer

Location: Riyadh, KSA
Job Type: Full-Time
Department: Relationship Management Team

+ Overview

We are seeking a proactive and relationship-driven Relationship Management Specialist to join our team. In this role, you will be at the heart of building and maintaining long-term partnerships that drive mutual growth for Unipal and its partners. By understanding partner needs and delivering tailored solutions, you will play a key role in enhancing value, fostering engagement, and ensuring sustained success.

+ Key Responsibilities:

• Build and maintain strong, long-term partnerships with clients across diverse industries.
• Communicate Unipal’s value proposition effectively, identifying opportunities for mutual growth.
• Take ownership of partner relationships, proactively resolving issues and supporting partner growth.
• Identify and execute upselling and cross-selling opportunities to increase partner engagement.
• Maintain and update partner data in the CRM system, ensuring accurate reporting on relationship performance and growth.
• Develop creative and customized solutions to enhance partner marketing and engagement efforts.

+ Requirements:

• Bachelor’s degree in Business, Marketing, or a related field.
• 0–2 years of experience in Relationship Management, Business Development, or Client Success.
• Native Arabic speaker with fluency in English.
• Familiarity with CRM systems, basic data analytics, and proficiency in Microsoft Excel.
• Strong communication, active listening, and negotiation skills.
• Exceptional organizational skills with the ability to manage multiple tasks and meet deadlines.

We are excited to welcome a motivated and detail-oriented Relationship Management Officer to help drive partner success and amplify Unipal’s impact across industries.
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Responsible for supervising planning activities for the Customer Contact Center for Hospital’s by assisting in developing strategic plans and budgets, monitoring the financial performance of the Business Unit, planning for launching new services in order to ensure smooth functioning of the Customer contact center. Carry out his duties in accordance with the stipulated business policies and procedures.

**Essential Responsibilities and Duties**:
1.Participates in the development and implementation of the Planning & Performance plans, in line with the corporate vision values & objectives.
2.Directs and manages the Planning Section mandates, providing leadership and facilitating work processes in order to achieve high performance standards.
3.Interprets and implements change management in the department by providing guidance and support, necessary for continuous improvement.
4.Ensures compliance with organizational policies, procedures and quality standards for better functioning of the Customer contact centre.
5.Ensures that the strategy of the Customer contact centres General Directorate is cascaded to all the stake holder departments who work collaboratively with the Customer contact centre and develops policies and procedures for the Section to drive the achievement of the desired objectives
6.Sets and follows up on the set targets and KPIs for the Customer contact centre General Directorate.
7.Coordinates with all the Internal & External departments to introduce change management requirements (change in customer journey, identification of automation of services etc.) as a when they are identified for new services, newer department launches introduced by the HOSPITAL management and creates plans for customer contact centre to launch these new services.
8.Coordinates with the Director to develop the overall strategic plans for the Customer contact centre General Directorate.
9.Keeps a check on the studying the volume pattern & proactively communicates with the program director for resource planning requirements as and when required.
10.Identify new requirements for Customer contact centre Operation. Design case studies / Cost to benefit metrics
11.Liaise between Business operations & IT to collect functional requirements from operations and dissipate to IT. Conduct Capability Validity and testing as and when needed. Continuous evaluation of existing / new technology to drive business re-engineering / transformation
12.Follows all Hospital’s related Policies and Procedures.
13.Participates in self and others' education, training and development, as applicable.
14.Performs other related duties as assigned.

**Education**:
Bachelor’s, in Administration, Management, Communication, Public Relation or related discipline is required.

**Experience Required**:
Three (3) years of related experience with Bachelor’s is required.

**Other Requirements(Certificates)**:
Saudi National Only.

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The organization is a flagship giga project under Saudi Arabia's Vision 2030 initiative, aiming to create a world-class entertainment, cultural and lifestyle destination. As a multibillion-dollar project, it will encompass vast infrastructure development, hospitality, retail and service sectors, which requires effective and large scale management of supplier relationships and supply chain risks.

The Assistant Manager - SRM will support the implementation of the organization's SRM strategic and operational agenda. This comprises finding and meeting strategic suppliers and partners. As well as onboarding suppliers, ensuring complete and up-to-date documentation, acting as the organization's point-of-contact to the suppliers, providing internal stakeholders with intelligence available on registered suppliers, and tracking supplier performance metrics across all projects within the organization.

Key Responsibilities :

• Supplier Relationship Management:
• Build and maintain strong relationships with key suppliers to ensure alignment with business objectives and service-level expectations
• Scout the market to find reputable partners for key bids and tenders
• Support the SRM Manager and Director in organization and meetings with key suppliers
• Serve as the primary point of contact for assigned suppliers, ensuring effective communication and timely issue resolution
• Monitor supplier performance through KPIs (e.g., quality, delivery, compliance) and drive continuous improvement initiatives
• Collaborate with internal stakeholders to align supplier capabilities with business needs and project goals
• Conduct regular supplier evaluations and risk assessments to identify concerns and recommend mitigation strategies
• Coordinate with cross-functional teams to support seamless project execution
• Ensure adherence to procurement policies, ethical standards, and sustainability goals
• Maintain accurate and current supplier records and documentation
• Conduct market research to identify and evaluate potential new vendors
• Supplier Performance Metrics Oversight:
• Conduct detailed performance analyses to measure supplier outputs against key performance indicators (KPIs), including quality, delivery timelines, cost efficiency, and compliance
• Support the development and delivery of supplier performance reports, highlighting trends, risks, and opportunities for continuous improvement
• Participate in regular supplier performance reviews and audits to ensure adherence to contractual obligations and established service standards
• Team Management, Learning & Development
• Oversee and mentor junior team members, providing guidance and support to encourage professional development and knowledge-sharing
• Promote a collaborative, inclusive, and performance-driven culture within the Supplier Relationship Management (SRM) team
• Contribute to capability building by supporting training initiatives and fostering continuous learning across the function
  
  

Requirements

• 6+ years of experience in vendor management, procurement, or supply chain operations
• Bachelor's degree in Supply Chain Management, Business Administration, or a related field
• Preferred: Certified Professional in Supply Management (CPSM), Certified Supply Chain Professional (CSCP), Certified Purchasing Manager (CPM)
• Experience with KSA regulatory requirements
• Strong analytical skills with the ability to identify and address risks effectively
• Proven track record of managing supplier relationships and improving supplier performance
• Fluency in English is required, with proficiency in Arabic highly desirable
• Understanding of the local cultural and business landscape in Saudi Arabia through work experience in the region preferred

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries IT Services and IT Consulting

Get notified about new Supplier Manager jobs in Riyadh, Riyadh, Saudi Arabia .

Contract Associate Manager - Contract and Procurement Management NRR 3732 Senior Manager - Strategic Procurement (CORS3833) Program Manager - Sales & Operations Planning, Supply Chain Manager of Supply Chain and Logistics - Market & Technology Intelligence Assistant Manager - Technology Procurement

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Get AI-powered advice on this job and more exclusive features.

The organization is a flagship giga project under Saudi Arabia's Vision 2030 initiative, aiming to create a world-class entertainment, cultural and lifestyle destination. As a multibillion-dollar project, it will encompass vast infrastructure development, hospitality, retail and service sectors, which requires effective and large scale management of supplier relationships and supply chain risks.

The Assistant Manager - SRM will support the implementation of the organization's SRM strategic and operational agenda. This comprises finding and meeting strategic suppliers and partners. As well as onboarding suppliers, ensuring complete and up-to-date documentation, acting as the organization's point-of-contact to the suppliers, providing internal stakeholders with intelligence available on registered suppliers, and tracking supplier performance metrics across all projects within the organization.

Key Responsibilities :

• Supplier Relationship Management:
• Build and maintain strong relationships with key suppliers to ensure alignment with business objectives and service-level expectations
• Scout the market to find reputable partners for key bids and tenders
• Support the SRM Manager and Director in organization and meetings with key suppliers
• Serve as the primary point of contact for assigned suppliers, ensuring effective communication and timely issue resolution
• Monitor supplier performance through KPIs (e.g., quality, delivery, compliance) and drive continuous improvement initiatives
• Collaborate with internal stakeholders to align supplier capabilities with business needs and project goals
• Conduct regular supplier evaluations and risk assessments to identify concerns and recommend mitigation strategies
• Coordinate with cross-functional teams to support seamless project execution
• Ensure adherence to procurement policies, ethical standards, and sustainability goals
• Maintain accurate and current supplier records and documentation
• Conduct market research to identify and evaluate potential new vendors
• Supplier Performance Metrics Oversight:
• Conduct detailed performance analyses to measure supplier outputs against key performance indicators (KPIs), including quality, delivery timelines, cost efficiency, and compliance
• Support the development and delivery of supplier performance reports, highlighting trends, risks, and opportunities for continuous improvement
• Participate in regular supplier performance reviews and audits to ensure adherence to contractual obligations and established service standards
• Team Management, Learning & Development
• Oversee and mentor junior team members, providing guidance and support to encourage professional development and knowledge-sharing
• Promote a collaborative, inclusive, and performance-driven culture within the Supplier Relationship Management (SRM) team
• Contribute to capability building by supporting training initiatives and fostering continuous learning across the function
  
  

Requirements

• 6+ years of experience in vendor management, procurement, or supply chain operations
• Bachelor's degree in Supply Chain Management, Business Administration, or a related field
• Preferred: Certified Professional in Supply Management (CPSM), Certified Supply Chain Professional (CSCP), Certified Purchasing Manager (CPM)
• Experience with KSA regulatory requirements
• Strong analytical skills with the ability to identify and address risks effectively
• Proven track record of managing supplier relationships and improving supplier performance
• Fluency in English is required, with proficiency in Arabic highly desirable
• Understanding of the local cultural and business landscape in Saudi Arabia through work experience in the region preferred

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries IT Services and IT Consulting

Get notified about new Supplier Manager jobs in Riyadh, Riyadh, Saudi Arabia .

Contract Associate Manager - Contract and Procurement Management NRR 3732 Senior Manager - Strategic Procurement (CORS3833) Program Manager - Sales & Operations Planning, Supply Chain Manager of Supply Chain and Logistics - Market & Technology Intelligence Assistant Manager - Technology Procurement

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

JOB PURPOSE

This role is responsible for developing and driving the implementation of ITFC’s strategies for trade financing for the private sector in the designated region. The private sector covers the Financial Institutions and Corporates. This role is intended to manage client relationships first-hand and oversee the end-to-end implementation of the investment process under the guidance and supervision of the Division Manager. This includes identifying prospective clients, evaluating their associated risks and structuring deals for trade finance products in line with available product offerings. This role is responsible for ensuring adherence to ITFC’s risk guidelines, policies and procedures and is responsible to cover the Southeast Asia region.

KEY RESPONSIBILITIES

Core Responsibilities
- Relationship and Portfolio Management_
- Origination (Business Development): _
- Initiate the process of ITFC’s intervention (trade finance and development) in any designated market, including country/regional review and market review as per ITFC’s business plans and objectives and in line with the rules and regulations guiding ITFC’s operations.
- Liaise with prospective clientele to build awareness around the nature of Islamic Trade Finance products offered by ITFC (such as Murabaha) and various mode of financing provided (Import financing, export financing, LC Confirmation, working capital solutions including structured trade commodity transactions etc).
- Source and assess opportunities, identify bankable prospects in the private sector in target regions, grow and develop new/existing business relationships_. _Act as the main focal point for the client relationship throughout the deal cycle, from deal generation to deal closure.
- Receive and follow-up on financing requests from prospective clientele (financial institutions and corporates) on the emerging needs and requirements.

Structuring and Negotiation:

- Build an understanding of the existing/prospective client needs, structuring the transactions and drafting of Term Sheets in line with the relevant guidelines of ITFC.
- Conduct due diligence on prospective deals by evaluating the associated risks in a robust manner to validate the client’s financial standing and risk exposure. Negotiating and closing the proposed Term Sheet in line with the relevant guidelines at ITFC.

Deal Execution:

- Preparation Credit Memorandum and clarifying the terms and conditions for the provision of Trade Finance instruments.
- Conduct a thorough risk evaluation to identify the potential risk factors and incorporate mitigating clauses in the Credit Memorandum
- Contribute to the presentation of prospective deals in the Credit Committee meetings at ITFC and working to secure approval for implementation. After approval, work towards the legal documentation and disbursement of the financing in a timely manner. Coordinating all communications between the clients and other internal stakeholders within ITFC.

Portfolio Management:

- Monitor the transactional approvals are executed accordingly and conduct weekly/monthly call reports for timely disbursement and repayment.
- Schedule and coordinate follow up actions with clients in the designated region in case of overdues within the stipulated Days Past Due (DPD) in line with ITFC’s guidelines.

Market Intelligence and Strategy
- Develop in-depth understanding of the target countries and sectors which serve as focus areas for ITFC’s export/import financing products. Gaining insight on the economic, political, social and regulatory factors impacting the ease of facilitating international trade across the member countries assigned.
- Develop market intelligence to build an understanding of the predominant players In the Trade Finance market, and their offering across member countries assigned within the designated region.

Integrated Trade Solutions
- Originate leads for ITFC’s Integrated Trade Solution offerings from existing as well as new clientele in the assigned region based on sound understanding the market opportunities and clients stated and unstated needs and requirements.
- Work with the relevant departments to cross-sell for all ITFC’s products and services for financial sustainability and developmental impact.
- Managing Regional Presence_
- Provide input to devise country specific and regional strategies for effective penetration and lead generation in the designated region for ITFC’s Trade Solutions offering.
- Ensure visibility for ITFC’s activities are maximized with internal and external stakeholders to support the ITFC brand awareness and trade finance business.
- Represent and participating in International trade conferences.
- Maintain relationships with clients in the designated region and overseeing the upstream investment process in order to ensure seamless implementation.
- Manage assigned local offices and support ITFC employees assigned to the respective local office, if applicable.

As one of the world’s top three credit ratings agencies, Fitch Ratings plays a critical role in global capital markets by providing credit analysis, ratings, research, and commentary to financial market participants. For over 100 years, Fitch Ratings has been creating value for global markets through its rigorous analysis and deep expertise, which have resulted in a variety of market leading tools, methodologies, indices, research, and analytical products. Fitch Ratings is part of Fitch Group, a global leader in financial information services with operations in more than 30 countries, which also includes Fitch Solutions. With dual headquarters in London and New York, Fitch Group is owned by Hearst.

Explore a career at Fitch Ratings and you’ll join a collaborative network of curious minds. Here, our differences are our strengths - in life as well as our work. Together we work with integrity and objectivity to provide clarity to the world’s financial markets. We pride ourselves on our ability to harness the ideas, expertise, and professionalism of our global workforce, which is integral to our continued success. The accessibility and depth of experience of our industry leading analysts, combined with our broad sector credentials, allow us to help market participants make important credit decisions with confidence.

Fitch Ratings is currently seeking a Senior Administrator & Personal Assistant to the Head ofSaudi ArabiaBRM inRiyadh.

About the Team

The successful candidate will join a collaborative team supporting the Head of Saudi Arabia BRM. The team works closely with senior management and cross-functional partners, providing visibility and the opportunity to contribute to Fitch’s growth in the region.

How You’ll Make an Impact :

• Provide comprehensive personal assistant support to the Head of Saudi Arabia BRM (Senior Director) as they expand and develop Fitch’s Saudi business.
• Manage the day-to-day administrative operations of the Riyadh office.
• Prepare the monthly Saudi newsletter, including uploading content and managing subscriptions via software applications.
• Own and optimize complex calendars, schedule meetings and conference calls, and oversee successful execution of in-person and virtual meetings.
• Coordinate travel arrangements, prepare itineraries and agendas, and obtain necessary approvals.
• Assist with research projects, administrative tasks, data entry, and preparation of presentations and conference materials.
• Prepare and submit expense reports and coordinate onboarding / offboarding for employees.
• Plan and execute team meetings, offsites, and group events.
• Act as liaison with IT, Mailroom, Facilities, and building personnel.
• Provide other ad hoc support as needed, ensuring all tasks are completed to a high standard and maintaining strict confidentiality

You May be a Good Fit if :

You have significant experience as a Personal Assistant and / or Team Administrator, supporting senior stakeholders.

You demonstrate strong organizational skills and the ability to juggle various tasks in a fast-paced environment, working independently.

You are highly proficient with Microsoft Office applications and have experience with data entry and preparation of presentations.

What Would Make You Stand Out :

Outstanding attention to detail, with the ability to anticipate requirements and suggest process improvements.

Excellent interpersonal and communication skills, with experience working in multicultural environments.

Proactive, enthusiastic, and a collaborative team player.

Experience in a Financial Services environment is preferred but not essential.

Why Choose Fitch :

Hybrid Work Environment : 3 days a week in office required

A Culture of Learning & Mobility : Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity

Investing in Your Future : Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals

Promoting Health & Wellbeing : Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing

Supportive Parenting Policies : Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively

Inclusive Work Environment : A collaborative workplacewhere all voices are valued, withEmployee Resource Groups that unite and empower our colleagues around the globe

Dedication to Giving Back : Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluatequalified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

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