95 Relationship Management jobs in Saudi Arabia

We are seeking a
Customer Relationship Management (CRM) Manager
to join our team and play a pivotal role in shaping our customer experience. This is a unique opportunity to build and optimize our CRM strategy from the ground up, directly impacting customer loyalty and business growth.

What You'll Do:

• Develop and Execute Strategy:
  Design, implement, and manage our comprehensive CRM strategy to increase customer retention, loyalty, and lifetime value.
• Customer Lifecycle Management:
  Map the customer journey and create targeted campaigns for each stage, from new customer onboarding to loyalty programs and win-back initiatives.
• Campaign Management:
  Oversee the end-to-end execution of multi-channel marketing campaigns (email, SMS, push notifications, etc.), including A/B testing, personalization, and performance analysis.
• Data Analysis:
  Use customer data to segment audiences, identify key trends, and generate insights that inform marketing and business decisions.
• Platform Management:
  Manage and optimize our CRM platform (Microsoft Dynamics), ensuring data integrity and seamless integration with other systems.
• Collaboration:
  Work closely with the marketing, e-commerce, and creative teams to ensure a cohesive brand message and customer experience across all touchpoints.
• Reporting:
  Establish key performance indicators (KPIs) and regularly report on the effectiveness of CRM initiatives to leadership.

What We're Looking For:

• Experience:
  5+ years of experience in a CRM or customer marketing role, preferably within the fashion, retail, or e-commerce industries.
• Technical Skills:
  Proven experience with major CRM platforms (Microsoft Dynamics) and a strong understanding of database management and marketing automation.
• Analytical Mindset:
  Excellent analytical skills with the ability to translate data into actionable insights. Proficiency in tools like Google Analytics or similar is a plus.
• Communication:
  Strong verbal and written communication skills with a keen eye for detail and the ability to craft compelling, on-brand messaging in Arabic and English.
• Project Management:
  A proactive, self-starter who can manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Passion for Fashion:
  A genuine interest in the fashion industry and an understanding of our target audience.

Job Title: CRM Manager

Location: Jeddah

Job Type: Full-time

About the Role

We are looking for a CRM Manager (5+ years of experience) to lead our customer relationship management strategy with a focus on data analytics, insights, and campaign evaluation. The role is key to understanding customer behaviors, measuring marketing impact, and developing strategies that improve retention, engagement, and lifetime value.

Key Responsibilities

• Manage and analyze CRM data to uncover insights and opportunities.

• Design, execute, and evaluate multi-channel campaigns.

• Define KPIs, track performance, and optimize campaigns.

• Drive lifecycle strategies (acquisition, onboarding, loyalty, win-back).

• Collaborate across teams to enhance customer experience.

Requirements

• Minimum 5 years of experience in CRM, customer analytics, or digital marketing.

Application

Send your CV to: -

Overview

We are seeking a proactive and relationship-driven Relationship Management Specialist to join our team. In this role, you will be at the heart of building and maintaining long-term partnerships that drive mutual growth for Unipal and its partners. By understanding partner needs and delivering tailored solutions, you will play a key role in enhancing value, fostering engagement, and ensuring sustained success.

• Build and maintain strong, long-term partnerships with clients across diverse industries.
• Communicate Unipal’s value proposition effectively, identifying opportunities for mutual growth.
• Take ownership of partner relationships, proactively resolving issues and supporting partner growth.
• Identify and execute upselling and cross-selling opportunities to increase partner engagement.
• Maintain and update partner data in the CRM system, ensuring accurate reporting on relationship performance and growth.
• Develop creative and customized solutions to enhance partner marketing and engagement efforts.

• Bachelor’s degree in Business, Marketing, or a related field.
• 0–2 years of experience in Relationship Management, Business Development, or Client Success.
• Native Arabic speaker with fluency in English.
• Familiarity with CRM systems, basic data analytics, and proficiency in Microsoft Excel.
• Strong communication, active listening, and negotiation skills.
• Exceptional organizational skills with the ability to manage multiple tasks and meet deadlines.

Senior Manager - FI Relationship Management

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The role is responsible for profitability and accountability for growing revenue through relationship management and retention of accounts with the corresponding banks and financial institutions, in line with regulatory requirements, SLAs, and other internal guidelines. The incumbent will liaise the execution of new account transitions, and support existing account management, in close coordination with the respective internal stakeholders.

• Ability to build the department policy, procedures, and account opening plus portfolio.
• Manage business development activities including new accounts.
• Manage the onboarding of new FI clients and have the capability to build and manage portfolios.
• Execute analysis of creditworthiness and recommend appropriate credit limits.
• Build customer relationships to enhance the Bank's income and account profitability.
• Assist the bank in gaining market share for loans & deposits in the targeted market segment.
• Assure to follow the rules and regulations when submitting credit proposals.
• Work closely with other departments of the Bank to achieve the common objective of the Bank.
• Enhance the Bank's profitability via cross-selling activities.
• Manage assigned FI Products such as but not limited to LG, LC, and syndicated loans.
• Adhere and comply with the bank’s internal applicable policies and procedures and governing regulations issued by concerned authorities.

Preferred Qualifications

• A tertiary-level qualification from an internationally / regionally recognized institution.

Years & Nature of Experience

• Recommended to have 5 to 7 years of equivalent experience where required competencies and experience have been demonstrated
• A specialist individual contributor or a team lead who has managed and delivered projects
• Has team or technical supervision skills
• Demonstrated expertise and experience with complex technical activities
• Has worked with more senior staff and dealt with complex issues, larger clients, accounts, projects, or internal relationships.
• Treasury or investment banking background is a plus.

• Analytics and upselling techniques
• Negotiations skills
• Client management
• Financial literacy

• Communication
• Collaboration
• Problem Solving
• Interpersonal Skills

D360 Bank is a shariah-compliant digital bank that aims to provide the best financial experience in the Kingdom. Our Vision: To reinvent finance through innovation & technology making it convenient, accessible & fair to all.

Unleash your prowess as a member of the D360 Bank Treasury team, where you will embark on a captivating journey of shaping our financial destiny. Harness your strategic acumen to safeguard our formidable financial stance, while deftly navigating the labyrinth of investment choices. Through meticulous planning, insightful counsel, and tactical execution, you will orchestrate financial strategies that harmonize with our corporate objectives and fiscal responsibilities. As a custodian of our financial assets and liabilities, you will master the art of liquidity management, deftly seizing market opportunities to unlock the full potential of profitability. Prepare to embark on a thrilling adventure where your financial acumen and innovative thinking will propel us to new heights of prosperity.

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Sales and Business Development

Industries : Banking

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Overview

Position status: This opportunity is for a secured role that is due to commence in November subject to approval. If you would like to be considered as we progress with this position, please click to apply.

Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey.

This is an opportunity to work on one of the largest programmes in Saudi Arabia. This unique project consists of major mixed-use development including sports facilities, entertainment, and arts along with all associated infrastructure.

We will be supporting our regional and international clients on various projects and programmes; from residential and commercial buildings to infrastructure development and transactional advisory services.

• Develop and execute stakeholder engagement strategies aligned with project goals.
• Identify and manage relationships with key stakeholders including government bodies, local authorities, and community groups.
• Develop and implement permitting strategies aligned with RIBA stage gates.
• Prepare and manage permitting schedules and trackers with interface milestones across planning, design, and construction.
• Lead coordination efforts for permitting processes and ensure timely approvals.
• Oversee land allocation activities, ensuring alignment with master planning and regulatory frameworks.
• Facilitate stakeholder meetings, workshops, and briefings to resolve concerns and maintain alignment.
• Monitor stakeholder feedback and integrate insights into project planning and execution.
• Support regulatory coordination and interface with permitting authorities.
• Prepare reports, dashboards, and presentations for senior leadership and clients.

• Necessary visa criteria for the Kingdom of Saudi Arabia and have relevant work experience working on high valued projects/ programmes for a project management consultancy business, which are required for immigration and client approval.
• Bachelor’s or master’s degree in project management, Urban Planning, Engineering, or related field.
• 10+ years of experience in stakeholder management within large-scale infrastructure or construction projects.
• Proven experience in permitting and land allocation processes, preferably in the Middle East.
• Excellent communication, negotiation, and conflict resolution skills.
• Familiarity with government protocols, regulatory environments, and cultural sensitivities.
• KSA experience is preferred.

• Safety first - Going home safe and well: We champion a safe, diverse and inclusive working environment, understanding the importance of wellbeing in every team.
• Client focus - Deliver on our promise: We own the quality of deliverables, strategic outcomes and build long term relationships with our clients.
• Integrity - Always do the right thing: We influence positive outcomes within our industry, while always aligning with our compliance obligations.
• Create opportunity - For our people to excel: We champion a continuous improvement culture throughout all activities, inspiring our people and teams to develop.

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.

We are also open to discussing part time, flexible, and hybrid working options if suitable within the role.

Please remember the Employee Referral Scheme and if there are any talented people you can recommend, just click the button and use the ‘Refer a friend’ feature found within the relevant job.

Overview

Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey.

The Project This is an opportunity to work on one of the largest programmes in Saudi Arabia. This unique project consists of major mixed-use development including sports facilities, entertainment, and arts along with all associated infrastructure. Mace is currently providing programme management and looking for high-calibre experienced people. We are hiring an ambitious and forward-thinking planning manager to join our established and growing team in Saudi.

• Manages delivery of Stakeholder Management services across assigned commissions.
• Provides leadership and line management within the assigned hub.
• Designs and implements Stakeholder Management frameworks and strategies.
• Directs clients, consultants, and project teams on stakeholder-related matters.
• Builds strong client relationships and manages expectations effectively.
• Advises project teams on stakeholder standards, processes, tools, and risk management.
• Supports governance, performance meetings, and periodic reporting.
• Develops and tracks functional strategies, plans, and KPIs.
• Collaborates with directors and project managers to identify actions and mitigate risks.
• Ensures compliance with Mace Control Centre, client requirements, and regulations.
• Mentors junior staff and supports their career development.
• Leads integration of stakeholder function with other disciplines and supports recruitment.

• Experience supporting stakeholder and communications services within the construction or consultancy sectors.
• Progressing toward Chartered status or equivalent professional accreditation.
• Active or aspiring member of a relevant professional institution (e.g., Association of Project Managers).

Please note: Obtaining a visa in the Kingdom of Saudi Arabia is subject to a criminal record check, qualifications and may encounter age restrictions.

Safety first - Going home safe and well: We champion a safe, diverse and inclusive working environment, understanding the importance of wellbeing in every team.

Client focus - Deliver on our promise: We own the quality of deliverables, strategic outcomes and build long term relationships with our clients.

Integrity - Always do the right thing: We influence positive outcomes within our industry, while always aligning with our compliance obligations.

Create opportunity - For our people to excel: We champion a continuous improvement culture throughout all activities, inspiring our people and teams to develop.

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.

Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey.

The project:

This is an opportunity to work on one of the largest programmes in Saudi Arabia. This unique project consists of major mixed-use development including sports facilities, entertainment, and arts along with all associated infrastructure.

Mace is currently providing programme management and looking for high-calibre experienced people. We are hiring an ambitious and forward-thinking planning manager to join our established and growing team in Saudi.

You'll be responsible for:

• Manages delivery of Stakeholder Management services across assigned commissions.
• Provides leadership and line management within the assigned hub.
• Designs and implements Stakeholder Management frameworks and strategies.
• Directs clients, consultants, and project teams on stakeholder-related matters.
• Builds strong client relationships and manages expectations effectively.
• Advises project teams on stakeholder standards, processes, tools, and risk management.
• Supports governance, performance meetings, and periodic reporting.
• Develops and tracks functional strategies, plans, and KPIs.
• Collaborates with directors and project managers to identify actions and mitigate risks.
• Ensures compliance with Mace Control Centre, client requirements, and regulations.
• Mentors junior staff and supports their career development.
• Leads integration of stakeholder function with other disciplines and supports recruitment.

You'll need to have:

• Experience supporting stakeholder and communications services within the construction or consultancy sectors.
• Progressing toward Chartered status or equivalent professional accreditation.
• Active or aspiring member of a relevant professional institution (e.g., Association of Project Managers).

Please note: Obtaining a visa in the Kingdom of Saudi Arabia is subject to a criminal record check, qualifications and may encounter age restrictions.

Our values

Safety first - Going home safe and well: We champion a safe, diverse and inclusive working environment, understanding the importance of wellbeing in every team.

Client focus - Deliver on our promise: We own the quality of deliverables, strategic outcomes and build long term relationships with our clients.

Integrity - Always do the right thing: We influence positive outcomes within our industry, while always aligning with our compliance obligations.

Create opportunity - For our people to excel: We champion a continuous improvement culture throughout all activities, inspiring our people and teams to develop.

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.

Qiddiya Investment Company is searching for a dynamic Manager of Stakeholder Management to enhance stakeholder relations as part of our transformative entertainment and leisure initiatives. This role is crucial in fostering positive relationships with various stakeholders, ensuring they are informed, engaged, and supportive throughout the project development phases. The ideal candidate will possess strong negotiation skills and a strategic mindset to navigate the complex landscape of stakeholder interests.

Key Responsibilities

• Develop and implement a comprehensive stakeholder engagement strategy that aligns with the overall goals of Qiddiya and supports the development and operational phases.
• Serve as the primary liaison between Qiddiya and key stakeholders, proactively identifying and addressing stakeholder concerns while fostering trust and collaboration
• Conduct stakeholder technical analysis to inform engagement tactics that maximize participation and support for project initiatives
• Design and deliver communications to stakeholders, including reports, updates, and promotional materials, ensuring consistency in messaging
• Lead initiatives that enhance stakeholder involvement, such as workshops, public forums, and focus groups, to gather input and feedback
• Collaborate closely with cross-functional teams, sharing stakeholder insights to inform project development and enhance decision-making
• Monitor and assess stakeholder perceptions and engagement effectiveness through qualitative and quantitative methods, adjusting strategies as needed
• Stay abreast of local, regional, and national trends that may impact stakeholder management, ensuring that engagement approaches remain relevant and effective
• Mentor and develop junior team members, fostering a culture of engagement excellence within the organization
• Manage and secure all required permits and NOCs from authorities to ensure project compliance and timely approvals
• Oversee testing and commissioning activities in line with stakeholder requirements to guarantee operational readiness
• Coordinate and obtain necessary operation licenses and certifications to enable safe and compliant project handover

Requirements

• Bachelor's degree in Engineering, public relations, or a related field; a master's degree is a plus
• Minimum 5-7 years of experience in stakeholder management, community relations, or public affairs within large-scale projects or corporations
• Proven experience in developing and implementing stakeholder engagement strategies
• Exceptional communication and relationship-building skills, with a strong ability to engage different stakeholder groups
• Strong analytical skills, capable of assessing stakeholder feedback and adapting strategies accordingly
• Ability to manage conflicting interests and achieve consensus among diverse groups
• Familiarity with community engagement tools and techniques
• Fluency in English; knowledge of Arabic is preferred
• Proficient in Microsoft Office Suite and communication platforms
• Experience in navigating regulatory considerations related to stakeholder engagement

Benefits
Offering a comprehensive compensation and benefits package.

Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey.

The Project
This is an opportunity to work on one of the largest programmes in Saudi Arabia. This unique project consists of major mixed-use development including sports facilities, entertainment, and arts along with all associated infrastructure.

We will be supporting our regional and international clients on various projects and programmes; from residential and commercial buildings to infrastructure development and transactional advisory services.

You'll Be Responsible For

• Develop and execute stakeholder engagement strategies aligned with project goals.
• Identify and manage relationships with key stakeholders including government bodies, local authorities, and community groups.
• Develop and implement permitting strategies aligned with RIBA stage gates.
• Prepare and manage permitting schedules and trackers with interface milestones across planning, design, and construction.
• Lead coordination efforts for permitting processes and ensure timely approvals.
• Oversee land allocation activities, ensuring alignment with master planning and regulatory frameworks.
• Facilitate stakeholder meetings, workshops, and briefings to resolve concerns and maintain alignment.
• Monitor stakeholder feedback and integrate insights into project planning and execution.
• Support regulatory coordination and interface with permitting authorities.
• Prepare reports, dashboards, and presentations for senior leadership and clients.

You'll Need To Have

• Necessary visa criteria for the Kingdom of Saudi Arabia and have relevant work experience working on high valued projects/ programmes for a project management consultancy business, which are required for immigration and client approval.
• Bachelor's or master's degree in project management, Urban Planning, Engineering, or related field.
• 10+ years of experience in stakeholder management within large-scale infrastructure or construction projects.
• Proven experience in permitting and land allocation processes, preferably in the Middle East.
• Excellent communication, negotiation, and conflict resolution skills.
• Familiarity with government protocols, regulatory environments, and cultural sensitivities.
• KSA experience is preferred.

Our values
Safety first - Going home safe and well:
We champion a safe, diverse and inclusive working environment, understanding the importance of wellbeing in every team.

Client focus - Deliver on our promise:
We own the quality of deliverables, strategic outcomes and build long term relationships with our clients.

Integrity - Always do the right thing:
We influence positive outcomes within our industry, while always aligning with our compliance obligations.

Create opportunity - For our people to excel:
We champion a continuous improvement culture throughout all activities, inspiring our people and teams to develop.

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.

We are also open to discussing part time, flexible, and hybrid working options if suitable with-in the role