103 Quick Service Restaurant jobs in Saudi Arabia

JOB PURPOSE :

Customer Service is a key function in the OTD department and represents one of the organization's faces to its customers. The Customer Service Supervisor plays a crucial role in impacting overall customer satisfaction. This role requires multitasking, meeting tight deadlines, and succeeding both independently and as part of a team.

As a Customer Service Supervisor, you will oversee a team of approximately 6–10 people. Your responsibilities include planning, directing, and coordinating Customer Service activities at your location, with significant coordination with internal and external stakeholders. The role involves developing the department and the business by implementing local and international policies, strategies, and goals. You will develop and implement best practices and improvement initiatives to enhance customer experience and foster a culture of continuous improvement within your region, ensuring organizational objectives are met.

KEY RESPONSIBILITIES :

• Set clear objectives and actively monitor team performance, fostering engagement and teamwork.
• Track and improve customer service KPIs, developing action plans to exceed targets.
• Oversee CSR activities, including customer communications, order status, product availability, and financial close processes.
• Ensure clear and professional communication with internal teams and customers.
• Maintain compliance with internal procedures while enhancing customer experience.
• Act as a liaison between customers, sales managers, and internal stakeholders, ensuring quick responses.
• Monitor daily order activity and coordinate with logistics to resolve delivery issues.
• Provide exceptional customer service, managing difficult customers when necessary.
• Expertly use SAP and understand its impact on other systems.
• Innovate solutions based on product, customer, and market knowledge.
• Manage and resolve customer complaints in a timely manner.
• Provide pricing, availability, and scheduling information within established guidelines.
• Support master data accuracy and manage pricing roles as needed.
• Ensure audit requests are satisfied during the annual financial audit process.
• Support customer service representatives and back them up when necessary.
• Demonstrate problem-solving skills and adaptability in a dynamic environment.
• Have a solid understanding of INCOTERMS, payment terms, and banking documentation.
• Be familiar with month-end processes, credit/debit processes, and other financial aspects.

QUALIFICATIONS, EXPERIENCE, & SKILLS :

Minimum Qualification and Experience :

• University degree.
• 5+ years of experience in a reputable organization in related roles.
• Exposure to customer service roles is preferred.

Job Specific Skills :

• Excellent communication and problem-solving skills.
• Ability to work under pressure.
• Skills in MS reporting tools like Excel, PowerPoint, etc.

We’re committed to our people, customers, and communities. With approximately 6,500 employees across six continents, our diversity, vertical integration, and operational expertise position Tronox as a leading titanium dioxide producer worldwide. We embrace and celebrate the unique character and culture of every location, from Australia to Europe, South Africa, and beyond. We bring passion and dedication to every place we operate, every day.

Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

We seek an energetic and enthusiastic Customer Service Administrator in Dammam, Saudi Arabia. The Customer Service Administrator is the voice of the KONE service department, focusing on multiple aspects of support in the service business. The successful candidate will provide administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer-facing activities in the field.

Responsibilities and key activities:

General administrative support for Sales and Maintenance Supervisors:

Service Sales support activities

1. Sends customer letters and supports mass updates in maintenance contracts
2. Processes maintenance contract cancellation requests and informs Billing Administrator when invoice cancellation or credit note creation is required
3. Supports preparation of new maintenance contracts from NEB or competition and for renegotiations
4. Supports VB Sales activities (documentation, quality checks, internal handover packs, etc.)
5. Carries out data checks and quality audits for new contracts from the KONE Shared Service Center
6. Supports specific tasks from sales (e.g., contract creation)
7. Takes ownership of customer queries forwarded from the first level and follows up with salesperson and other services to get a response

Maintenance Operations support activities

1. Manages safety and site access documents of site personnel as requested by site managers and ensures that data is collected and delivered to KONE SSC for input
2. Enters fitter scheduling plans (on duty and backup assignments) in Konect, coordinating changes/updates of maintenance plans in SAP
3. Supports in repair and maintenance visit planning and communication with customer
4. Takes ownership of customer queries forwarded from the first level and follows up with field Supervisor and other services to get a response
5. Creates planned service repairs when needed
6. Supports technician and supervisor in material-related requests (PR creation, check availability, and follow up on delivery)

Specialized administration and support tasks:

Repair Tendering activities:

1. Validates repair sales leads and any missing information with the help of a Maintenance Technician or Technical Helpdesk
2. Liaises with the Maintenance Supervisor on the progress of sales leads, tenders, and orders
3. Converts the sales lead to a tender depending on the contract coverage
4. Pre-alerts customer of coming tender, ensures we have the decision maker’s correct contact details, communicates the tender to the decision maker, and ensures the customer received it correctly
5. Proactively explains the tender content and value to the customer
6. Follows up with the customer to check on the customer's decision in a timely manner and to ensure we get the order
7. Answers customer's questions about the tender content, price level, discounts, and scheduling
8. Creates the work/service order and confirms the order was received and created
9. Receives and resolves customer queries and complaints about repairs forwarded from customer service
10. Manages the repair sales funnel and reviews targets in the sales cockpit to ensure we reach our repair business target

3rd party inspection administration:

1. Analyzes inspection needs and schedules individual inspections
2. Receives and analyzes inspection reports, contacts customer for actions, hands over repair tender leads to Repair Admin, and follows up closing the remarks
3. Creates service/work orders and requests spare parts
4. Takes ownership of customer queries forwarded from the first level and follows up with field Supervisor and other services to get a response

Support in public tenders

1. Supports sales in proposal creation (public tenders)
2. Assists in contract and sales order creation for public bids (admin handover)
3. Takes ownership of customer queries forwarded from the first level and follows up with salesperson and other services to get a response

Support in customer reporting

1. Verifies and inputs customer data in customer portals (mainly done in KONE SSC)
2. Prepares working instructions for KONE SSC to input relevant information to customer portals
3. Takes ownership of customer queries forwarded from the first level and follows up with salespersons and other services to get a response.

Are you the one?

1. Diploma or higher will be advantageous.
2. 1 - 2 years of experience in a similar role with a strong focus on administration tasks.
3. Ability to handle and meet multiple deadlines and coordinate priorities accordingly.
4. Excellent organizational skills – able to perform duties with minimal supervision.
5. Proficient in Microsoft (Word, Excel, Outlook, Teams) with SAP and CRM experience advantageous.
6. Excellent English language skills both spoken and written.
7. Considering nationalization requirements, this position is open exclusively to Saudi nationals.

Please upload an updated copy of your CV to your application and shortlisted candidates will be sent an automated video interview to complete.

Responsibilities :

• Oversee and manage the daily influx of leads for specific products of D&B.
• Handle client communication professionally, providing information about service offerings, addressing inquiries from existing clients, and supporting sales in fresh inquiries.
• Maintain a detailed record of inquiries, requests, complaints, and comments, ensuring follow-up with the relevant parties to facilitate necessary actions.
• Liaison with other departments to ensure timely fulfillment of deliverables.
• Direct requests to the appropriate individuals or teams for resolution.
• Cultivate and nurture professional relationships with existing customers.
• Be knowledgeable about all existing offerings of D&B.
• Provide accurate and comprehensive information as needed.
• Lead efforts in maintaining and updating the customer database.
• Contribute to research activities and play a key role in generating sales leads.

Education :

Graduate

Work Experience :

• 3-5 years of experience in managing corporate customers and B2B customer service.

Other Skills/Requirements :

• Proven track record in customer service, corporate customer service preferred.
• Strong communication and interpersonal skills.
• Demonstrated ability to work effectively in a team.
• Customer-oriented with active listening skills.
• Ability to multitask, prioritize, and manage time efficiently.
• Thrives in a high-pressure work environment.
• Ability to manage different stakeholders simultaneously.
• Ability to engage clients and manage expectations.

Manager – Customer Service and Documentation

Department:

Customer Service and Documentation

Grade:

G

Reporting to:

Managing Director

Direct reports:

None

Job purpose:

· Primary role is to manage the overall activities of the Import and Export Documentation and Customer Service Desk and all the relevant interactions/ correspondence with Customers, Customs/ Terminal Authorities, Internal Stakeholders, Vessel Partners (where applicable) to achieve the team’s KPIs.

Main tasks and responsibilities:

Customer Relations

· Core responsibility is to ensure all Import and Export Shipping Documentation are accurate, timely and in order, as per the requirements of various Regulatory/ Compliance Authorities.

· Enhance customer experience by offering smooth, hassle-free Import and Export Documentation activities, pertaining to Invoicing and final Delivery Order/ Bills of Lading release.

· Accurate invoicing capturing correct Tax requirements and application of Import and Export Detention tariffs within the system, automated/ manual, as applicable.

· Handling exception requests, managing delays by timely co-ordination for all procedures with internal/ external stakeholders.

· Managing email/ phone response to ensure timely response to internal and external customers.

· Timely follow up on all Delinquent boxes – Laden/ Empty return to ensure quick clearances and return of empties to the Equipment Inventory pool.

· Maintains thorough knowledge of services, as well as legislation and maritime rules & regulations.

· Manage Vessel/ Voyage changes and Customer Communications, as required.

· Attend Customs hearing/ enquiry, if necessary.

· Following prescribed KYC checks and maintaining relevant data/ records, as stipulated.

· Follow up with other Departments, on queries related to Import and Export procedures, to ensure end to end resolution.

· Adoption of new process/ tools/ roll outs and contribution/ feedback towards systems improvements to enhance efficiency and productivity.

· Strict adherence and compliance with processes & policies and local authority requirements and deadlines.

· Make SeaLead easy to do business with, through:

o Timely Delivery of Documents (Invoice/ Delivery Order).

o Timely Customs Filing, Cargo clearance and delivery.

o Pro-Active Notification of inbound shipments.

o Exception Management.

o Ensuring data integrity of systems.

· Support any ad hoc tasks assigned by management.

Dispute coordination, follow up on and closure

· Timely action and escalation of complex complaints, potential issues with Customs, related to filing/ amendments.

· Constant and urgent follow up with concerned internal/ external Parties to ensure customs filing on time, accurately.

· End to end follow up on Invoice disputes: receive disputes, investigate, coordinate with all stakeholders for fast resolution.

· Perform and report root cause analysis on delays/ errors : identify root causes and record them, check for repetitive trends and report to Management.

· Timely action and escalation of complex complaints, potential issues with Customs, related to IGM filing/ amendments to avoid any Penalties.

Leadership

· Train, develop and mentor team-members.

· Develop and maintain a Customer focused mindset in the Team.

· Monitor performance of individual Team Members and provide timely feedback for improvements.

· Willingness to provide support and coaching for team members and share Domain knowledge.

· Develop a robust succession plan and ensure people development and growth.

· Lead the team to achieve best-in-class Service.

· Responsible for employee engagement within the team.

Key interactions (Internal | External):

Internal: Across the Departments | Overseas offices .

Education requirements:

Language requirements:

Bachelor’s Degree or qualified professional

Good command of spoken and written English

Background and experience:

Competencies and skills:

· Minimum 10 years’ experience in the Container Shipping industry.

· Import/Export Shipping Processes and Documentation, Customs formalities is a must.

· Minimum 3-5 years’ experience in handling a small team.

· MS Office Applications and ability to prepare reports.

· Basic knowledge of geography and port operations.

· Manage and measure work performance.

· Excellent communication, written and verbal.

· Customer Orientated

· Attention to detail, error free working.

· Work well under pressure in a fast-paced and professional environment.

· Flexible, willing approach to adjust to new Systems/ Processes, when applicable.

Apply locations: Saudi Arabia - Riyadh
Time type: Full time
Posted on: Posted 18 Days Ago
Job requisition id: JR0004072

1. Communication with customers in written and via phone with defined SLA (response time) and quality standards
2. Keeping records of customer’s interaction and contacts
3. Researching required information using internal systems and resources
4. Communication and coordination with CS Team members, internal departments, and GB offices
5. Following-up in customer inquiries not immediately resolved
6. Identifying and escalating priority issues
7. Recommending process improvements
8. Duties and responsibilities can be changed after arrangement
9. Providing customers with correct and complete information
10. Ensuring maintaining of KPIs and SLAs
11. Ensuring the contact logging software is correctly used to allow reports and analysis
12. Maintaining internal rules

1. Secondary education degree or University degree (Bc/MA)
2. Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)
3. Fluent knowledge of 2nd foreign language (upper-intermediate, both written and spoken)
4. PC literate with experience with MS Office
5. Good communication skills

1. Previous experience in Customer Service is an advantage (international environment is a significant advantage)
2. Customer oriented
3. Attention to detail and accuracy
4. Enjoys a fast paced, ever-changing environment
5. Team player
6. Good analytical skills, focused on problem solving
7. Ability to handle stress
8. Multi-tasking
9. Experience with Salesforce

This person will be responsible for answering customers´ inquiries in foreign languages according to company standards and will work as a part of the Customer Service Team. Customer Service Representative is expected to be focused on Customer Services´KPIs and deliver a high performance with focus in high quality.

Key responsibilities

• Communication with customers in written and via phone with defined SLA (response time) and quality standards
• Keeping records of customer interaction and contacts
• Researching required information using internal systems and resources
• Communication and coordination with CS Team members, internal departments, and GB offices
• Following-up in customer inquiries not immediately resolved
• dentifying and escalating priority issues
• Recommending process improvements
• Duties and responsibilities can be changed after arrangement
• Providing customers with correct and complete information
• Ensuring maintaining of KPIs and SLAs
• Ensuring the contact logging software is correctly used to allow reports and analysis
• Maintaining internal rules

Qualifications

• Secondary education degree or University degree (Bc/MA)
• Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)
• Fluent knowledge of 2nd foreign language (upper-intermediate, both written and spoken)
• PC literate with experience with MS Office
• Previous experience in Customer Service is an advantage (international environment is a significant advantage)
• Customer oriented
• Attention to detail and accuracy
• Enjoys a fast paced, ever-changing environment
• Team player
• Good analytical skills, focused on problem solving
• Ability to handle stress
• Multi-tasking
• Experience with Salesforce

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries Technology, Information and Media

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Riyadh, Riyadh, Saudi Arabia 20 hours ago

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Key Responsibilities

1. Communication with customers in written form and via phone with defined SLA (response time) and quality standards.
2. Keeping records of customer interactions and contacts.
3. Researching required information using internal systems and resources.
4. Communication and coordination with CS Team members, internal departments, and GB offices.
5. Following up on customer inquiries not immediately resolved.
6. Identifying and escalating priority issues.
7. Recommending process improvements.
8. Providing customers with correct and complete information.
9. Ensuring maintenance of KPIs and SLAs.
10. Ensuring the contact logging software is correctly used to allow reports and analysis.
11. Maintaining internal rules.

Qualifications

1. Secondary education degree or University degree (Bc/MA).
2. Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken).
3. Fluent knowledge of a 2nd foreign language (upper-intermediate, both written and spoken).
4. PC literate with experience in MS Office.
5. Good communication skills.

Key Competencies

1. Previous experience in Customer Service is an advantage (international environment is a significant advantage).
2. Customer-oriented.
3. Attention to detail and accuracy.
4. Enjoys a fast-paced, ever-changing environment.
5. Team player.
6. Good analytical skills, focused on problem-solving.
7. Ability to handle stress.
8. Multi-tasking.
9. Experience with Salesforce.

Company Industry

• IT - Software Services

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Customer Service Representative

Job Description:

The Customer Service Representative will play a pivotal role in our organization by delivering exceptional service to our clients, ensuring their needs are met with professionalism and efficiency. This position requires a proactive approach to problem-solving, as well as the capability to handle customer inquiries and complaints across multiple communication channels. The ideal candidate will possess a strong understanding of customer relationship management principles and demonstrate competency in active listening, empathy, and assertiveness to ensure customer satisfaction. Additionally, the role involves collaborating with various internal departments to ensure seamless service delivery and contribute to continuous improvement initiatives aimed at enhancing the overall customer experience.

Job Requirements:

• Bachelor's degree in Business Administration or a related field.
• Minimum of 1 year of experience in customer service or a customer-facing role.
• Proven track record of effectively managing customer expectations and resolving issues in a timely manner.
• Strong familiarity with customer relationship management (CRM) systems and software.
• Ability to work flexible hours, including evenings and weekends as needed.
• Excellent verbal and written communication skills in Arabic and English.
• Strong analytical skills to assess customer feedback and inform service improvements.
• Demonstrated ability to work collaboratively in a team-oriented environment.
• Knowledge of conflict resolution techniques and customer service best practices.
• Capacity to handle high-stress situations and maintain composure under pressure.
• Basic understanding of product and service offerings to provide relevant information to customers.
• Commitment to ongoing professional development and adaptability to change.

Job Responsibilities:

• Respond promptly and effectively to customer inquiries via phone, email, and chat, ensuring high levels of service quality.
• Actively listen to customers to understand their needs and provide appropriate solutions or alternatives.
• Assist in the resolution of customer complaints and follow-up to ensure satisfaction.
• Maintain comprehensive records of customer interactions, transactions, and feedback in the CRM system.
• Collaborate with cross-functional teams, including sales and technical support, to address customer issues and improve processes.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Identify opportunities for process improvements and make recommendations to management to enhance service delivery.
• Monitor customer sentiment and report recurring issues to management for strategic resolution.
• Stay informed on company policies, procedures, and updates to accurately convey information to customers.
• Engage in proactive outreach to customers to gather feedback and assess satisfaction.

Required Skills:

• Excellent interpersonal skills with the ability to build rapport with diverse customers.
• High level of emotional intelligence to empathize with customer concerns while maintaining professionalism.
• Strong organizational skills to manage multiple customer interactions and prioritize tasks effectively.
• Proficient computer skills, including familiarity with CRM tools and Microsoft Office Suite.
• Ability to analyze data to identify service trends and contribute to customer-focused improvements.
• Strong time management skills, capable of handling workload efficiently during peak hours.
• Attention to detail to accurately capture customer interactions and manage complex requests.
• Flexibility to adapt communication style to different customer demographics and personalities.
• Commitment to upholding company values in every customer interaction to enhance brand loyalty.
• Motivated team player who contributes positively to the overall work environment.

At Basamh Group, our mission is to grow people and companies by empowering individuals and fostering collaborative relationships to achieve sustainable success. Backed by over 75 years of experience, we’ve built a strong, consumer-centric ecosystem serving the MEA region. Our excellence in distribution is driven by Basamh Trading Company (BTC) in retail and Specialized Food Services (SFS) in HORECA. GoodyCo leads our efforts in marketing and brand building, while Thokoman Foods anchors our manufacturing capabilities.

Guided by our core values of true ownership, passion to grow, transparency and family spirit, we are committed to establishing long-term partnerships with our people and all those we work with. We aim to strengthen our network, uplift our communities, and build a legacy of homegrown success stories that inspire the leaders of tomorrow.

Job Overview:

To enhance customer experience processes to drive service excellence, optimize interactions, and improve satisfaction within the company’s operational framework.

Key Responsibilities:

• Monitor and analyze customer experience metrics, identifying trends and opportunities to enhance service levels.
• Develop and implement customer feedback mechanisms, ensuring timely collection, analysis, and action on insights.
• Collaborate with cross-functional teams (Sales, Supply Chain, IT, Operations) to improve processes impacting the customer journey.
• Manage SKUs Master Data Changes proactively with customers (e.g. Prices, Barcodes, etc.).
• Design and maintain customer experience reports, tracking key service indicators and recommending improvements.
• Act as a point of contact for escalated customer concerns, ensuring swift resolution and process enhancements.
• Lead initiatives to improve order-to-delivery processes, ensuring seamless customer transactions.
• Optimizing customer-related processes such as delivery routes, ordering behavior (cost to serve optimization) by independently initiating and managing improvement measures and projects with customers and internal experts.
• Support the digitalization of customer experience touchpoints, including automation and CRM enhancements.
• Develop and execute communication strategies, ensuring clear and effective customer engagement.
• Conduct service audits and workshops, mapping the end-to-end customer experience to identify areas for improvement.
• Evaluating logistics efficiency and cost deriving from ordering behavior and initiating and executing improvement actions
• Ensure compliance with service level agreements (SLAs) and propose solutions to enhance customer reliability and satisfaction.

Managing recalls control/support for shipping communication, monitoring of quantities & costs.

• 1-2 years of relevant experience.
• Industrial Engineering or any other Engineering field.
• BS Supply Chain Management, B. Administration or related field.

At Basamh Group, we pride ourselves on attracting talented individuals by offering dynamic and rewarding professional opportunities that inspire growth and innovation. We are deeply committed to fostering a culture of growth by supporting continuous development through hands-on learning, comprehensive online resources, interactive training, and personalized coaching. Guided by our core value of family spirit, we cultivate an environment where every individual feels valued, supported, and empowered to thrive. We ensure our people contribute to our collective success while finding fulfillment and pride in being part of the Basamh Group family.

• Seniority level Entry level

• Employment type Full-time

• Job function Supply Chain
• Industries Food and Beverage Services

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