337 Quality Assurance Managers jobs in Saudi Arabia

QAQC manager from a mechanical engineering background required to start within 1 week. Must have a valid Iqama. 6 month contract position.

Purpose

The purpose of this position is to ensure compliance by all Parties involved in the execution of the Project with the Project Quality Program, including adherence to the Quality Plan, Inspection & Test Plans and achieve the project Quality KPI’s and Customer Satisfaction through the effective management of the project team and interfacing with the client to ensure all quality requirements are met.

Key Responsibilities/Accountabilities

• Develop, implement, and manage the construction Quality Plan, procedures and policies including the necessary Instruction and Test Plans (ITPs)
• Develop, implement, and manage the quality management program ensuring all Parties adhere to the Inspection and Test Plans (ITPs).
• Discuss and agree hold points in the Inspection and Test plans with the Owner representatives.
• Ensure all life time records are received, checked and filed for handover to the Plant Owner.
• Conduct regular reviews of the construction quality plan and related documents to incorporate new lessons learned and address regulatory changes.
• Serve as an ISO 9001:2015 lead auditor assuring continual improvement in compliance of the critical business processes and the ISO 9001:2015 requirements with accountability for the effectiveness and efficiency of the audit program and development of internal auditors.
• Carry out Internal Audits in accordance with the Company Audit Plan. Generate the Audit Report and raise any findings and/or Non-Conformance Reports (NCR) in accordance with the Project Audit and NCR Reporting Procedures.
• Carry out Audits, were applicable, with Sub-Contractors, Vendors and Suppliers to ensure they meet the minimum requirements of the Project and Company expectations in accordance with the Quality Management System.
• Issue any non-conformance reports on the Company’s procedures.
• Conduct shop inspections.
• Lead root cause investigation and analyses on compliance failures and customer escapes.
• Train and certify, as necessary, the personnel leading and participating in the quality management processes of the Quality and Service Excellence department which deliver the Quality Policy and ensure the Quality Objectives are achieved.
• Subject matter expert in quality planning to deliver customer requirements and expectations
• Facilitate the team and process owners in defining corrective and preventive actions to prevent compliance failures and escapes and improve overall compliance.
• Risk assessment facilitation for process changes which may impact the internal and external customer’s expectations.
• Serve as a subject matter expert for the Project, provide training and mentoring to management, all employees, the process owners and improvement teams.
• Conduct and review construction quality related deliverables to ensure procedures and required documentation are per the quality plans in use
• Communicate with project managers, subcontractors, and site HSSE representatives on a periodic basis to ensure quality issues are evaluated and resolved appropriately and in a timely manner
• Manage the nominated third party consultant for fuel gas installation
• Maintain records and track non conformances
• Prepare and provide input on project quality budgets and personnel requirements
• Communicate with regulatory agencies as necessary to maintain quality plan compliance
• Strive to improve quality management skills and knowledge through continuing education and training.

Key Attributes

• Strong indirect management and leadership skills
• Strong written and verbal communication at all levels
• Capable of delivering results in a diverse, ever changing environment
• Accepts accountability and program ownership
• Data focused decision maker

Scope

• Manages QA/QC at site to deliver the requirements of the project specific contract accepted at ITO to OTR handover

Principal Working Relationships

• Reports on a daily and weekly basis directly to the Site Manager and customer management teams to deliver the functional requirements.
• Direct working relationship with the Project team members.
• Direct working relationship with all subcontractor quality managers
• Direct working relationship with the Owner representatives
• Direct working relationship with the Company’s QA Manager at head office.
• Direct working relationship with the Company’s PMO Manager at head office, on any procedure requirements or forms.

Responsibilities under the Quality Management System (QMS)

• As the Project Quality Manager, you have the responsibility to ensure that the Company Project Quality Management System conforms to the ISO 9001-2015 Standard.
• As the Process Owner for the Project Quality Process, you are responsible and accountable for the effectiveness and efficiency of the process and ensuring that the process is achieving the intended results in accordance with the QMS.
• As the Process Owner you also have the responsibility and authority to make changes to the Process to meet the changing needs of the business and where improvements are identified or where changes are required to achieve the intended results and to drive continuous improvement.
• Process Owners shall demonstrate leadership and commitment with respect to the Quality Management System.
• Process Owners have the specific responsibility for ensuring that the Processes they are responsible for deliver their intended results.
• Process Owners are responsible and accountable for reporting on the Process Performance of the QMS and for recommending opportunities for improvement.

• Seniority level Director

• Employment type Contract

• Job function Quality Assurance and Engineering
• Industries Electric Power Generation

Referrals increase your chances of interviewing at Shanahan Engineering by 2x

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Ensure compliance with AS9100, AS9110, and AS9120 standards.

Oversee quality functions in accordance with FAA/GACA regulations.

Provide necessary support for aerospace-related systems.

Lead efforts to establish and monitor customer/supplier relations, support strategic planning, and develop measurement systems for organizational improvement.

Serve as lead auditor for 1st and 2nd party audits.

• Minimum 2 years’ experience managing a quality department, preferably in aerospace.
• Lead Auditor certification in AS9100D, AS9110C, or ISO 9001:2015.
• Proficiency in Microsoft Excel, Word, Access, PowerPoint.
• Fluent in Arabic and English, both spoken and written.
• Strong interpersonal skills.
• Self-organized and capable of coordinating activities across the organization.
• Quick situational assessment and problem-solving skills.
• Ability to build and maintain customer relationships.
• Experience in Lean management.
• Customer-facing experience, both internal and external.

• Validate quality processes, establish service specifications, measure service provision, and document evidence.
• Build and maintain customer satisfaction through proactive visits and prompt responses to complaints.
• Work proactively with customers and employees to anticipate and resolve issues.
• Contribute to strategic planning, implement standards, and improve quality and productivity.
• Assist in meeting financial objectives by budgeting, analyzing variances, and initiating corrective actions.
• Develop quality assurance plans to improve repeatability and reduce costs, using risk assessments and control points.
• Maintain and improve product quality through continual improvement frameworks and problem solving.
• Conduct audits, investigate complaints, and develop new procedures and training.
• Prepare reports by analyzing data on failed processes, warranty issues, and corrective actions.
• Stay updated on quality management trends and participate in professional development.
• Enhance the department's reputation by ownership and exploring value-added opportunities.

Saudi Rotorcraft Support Company Ltd
P.O. Box 395104, King Khalid International Airport Industrial Zone

All Rights Reserved | Saudi Rotorcraft Support Company

Do you want to love what you do at work? Do you want to make a difference, an impact, and transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you are looking for ,webook.com is Saudi’s #1 event ticketing and experience booking platform in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion in sales.webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.

We are seeking a highly skilled and experienced Software Quality Assurance (QA) Manager to join our team. As the QA Manager, you will be responsible for overseeing and managing the quality assurance process for our software development projects. Your primary goal will be to ensure that our software meets the highest quality standards and fulfills all functional and non-functional requirements. You will lead a team of QA engineers, collaborate with cross-functional stakeholders, and implement best practices to drive continuous improvement in our software development lifecycle.

Key Responsibilities :

• Develop and implement the overall QA strategy, policies, and procedures to ensure the delivery of high-quality software products.
• Lead and manage a team of QA engineers, providing guidance, mentoring, and support to ensure efficient and effective QA practices.
• Collaborate with cross-functional teams, including development, product management, and operations, to establish quality benchmarks, requirements, and performance goals.
• Define and execute test plans, test cases, and test scripts to validate software functionality, performance, usability, and security.
• Oversee the creation and maintenance of test environments, test data, and test automation frameworks to streamline the testing process.
• Conduct risk assessments and implement risk mitigation strategies to ensure product reliability and stability.
• Monitor QA schedule, analyze QA metrics and key performance indicators (KPIs) to identify trends, patterns, and areas for improvement.
• Drive continuous improvement initiatives to enhance QA processes, tools, and methodologies, ensuring optimal efficiency and effectiveness.
• Coordinate with project stakeholders to prioritize and manage testing efforts based on project timelines and resource allocation.
• Stay up-to-date with industry trends, best practices, and emerging technologies in QA and software testing, sharing knowledge and insights with the team.

• Proven experience in a QA management or leadership role, with a track record of successfully delivering high-quality software products.
• Strong knowledge of QA methodologies, tools, and best practices, including test planning, test case development, and test execution.
• Experience in managing and leading a team of QA engineers, with excellent leadership, mentoring, and coaching skills.
• Solid understanding of software development life cycle (SDLC) and agile methodologies, such as Scrum or Kanban.
• Proficiency in test automation frameworks and tools, such as Selenium, Appium, or JUnit, to drive efficient and reliable test automation.
• Familiarity with continuous integration and continuous delivery (CI/CD) practices and tools, such as Jenkins, GitLab, or CircleCI.
• Strong analytical and problem-solving skills, with the ability to identify and troubleshoot complex software issues.
• Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.
• Detail-oriented mindset with a focus on delivering high-quality products and ensuring adherence to quality standards.
• Experience with defect tracking and management tools, such as JIRA

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent work experience).
• Proven professional experience in software quality assurance, with a strong background in manual and automated testing.
• Experience in testing web applications, mobile applications, and backend systems.
• Familiarity with programming languages commonly used in software development, such as Java, Python, or JavaScript.
• Certification in software testing or quality assurance, such as ISTQB certification, is a plus.
• Experience with performance testing, security testing, or accessibility testing is desirable.
• Knowledge of software development tools and technologies, such as version control systems (e.g., Git) and issue tracking systems.
• Strong understanding of software quality metrics and the ability to analyze and interpret data to drive quality improvements

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Main Tasks and Responsibilities

Leadership & Quality Culture

• Lead and manage the Quality Assurance function, promoting a culture rooted in excellence, consistency, and guest satisfaction.
• Coach and support department leaders and frontline teams in understanding and implementing quality and service standards.
• Act as the internal ambassador of Forbes, LQA, and STM standards across all hotel operations.

Quality Standards & Compliance

• Develop, update, and enforce quality standards and operating procedures in line with Four Seasons brand expectations and luxury hospitality benchmarks.
• Ensure that all departments understand and adhere to Four Seasons service standards, Forbes Five-Star criteria, LQA protocols, and STM practices.

Audit & Performance Monitoring

• Conduct regular internal audits, inspections, and walkthroughs of guest areas, back-of-house operations, and F&B outlets to evaluate adherence to standards.
• Lead the coordination and execution of LQA and Forbes inspections, ensuring pre- and post-inspection readiness and action planning.

Guest Feedback & Data Analysis

• Collect and analyze guest feedback from surveys, online reviews, Medallia, and direct comments to identify trends, service gaps, and training needs.
• Present regular quality performance reports to the Executive Committee and support data-driven decision-making.

Cross-Department Collaboration

• Partner with departments such as Housekeeping, Front Office, Engineering, F&B, and Spa to implement service enhancements and ensure consistency in guest touchpoints.
• Support pre-opening or renovation-related quality planning as needed.

Corrective Actions & Continuous Improvement

• Develop and monitor action plans following audits, inspections, or guest complaints to ensure timely and effective resolutions.
• Introduce best practices and quality improvement projects that drive guest satisfaction and operational efficiency.

Training & Onboarding

• Support Learning & Development efforts to ensure onboarding, refresher training, and quality-based workshops reflect the latest standards.
• Conduct Forbes and LQA training refreshers and simulations for key departments.

Confidentiality

Whist working for the Company there will be access to a wide variety of confidential information concerning the Company, guests and employees. It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests and employees, unless otherwise stated. Please refer to the Employee Handbook for full policy details

Ensure compliance with AS9100, AS9110, and AS9120 standards.

Manage the Quality / Business systems in accordance with FAA/GACA regulations.

Lead efforts to establish and monitor customer/supplier relations, support strategic planning, deployment initiatives, and develop measurement systems for organisational improvement.

Act as lead auditor for the organisation’s 1st and 2nd party audits.

• Minimum 2 years’ experience managing a quality department, preferably in aerospace.
• Lead Auditor certification in AS9100D, AS9110C, or AS9001:2015.
• Proficiency in Microsoft Excel, Word, Access, PowerPoint.
• Fluent in Arabic and English (speaking and writing).
• Strong interpersonal skills.
• Self-organized and capable of coordinating activities across the organization.
• Quick situational assessment and problem-solving skills.
• Experience in Lean management.
• Customer-facing experience, both internal and external.

• Validate quality processes, establish service specifications, measure service provision, and document evidence.
• Build and maintain customer relationships through proactive visits and prompt responses to complaints.
• Anticipate and address potential problems proactively.
• Contribute to strategic plans, implement standards, identify issues, and drive improvements through audits and corrective actions.
• Assist in meeting financial objectives by budgeting, analyzing variances, and initiating corrective actions.
• Develop quality assurance plans to enhance repeatability and reduce costs, using risk assessments and control points.
• Maintain and improve product quality via Continual Improvement Framework and problem-solving tools.
• Conduct audits, investigate complaints using RCA, and collaborate on new procedures and training.
• Prepare reports by analyzing data on failures, warranty issues, and corrective actions.
• Stay updated on quality management trends through education and professional networking.
• Contribute to the department's reputation by ownership and seeking value-added opportunities.

Saudi Rotorcraft Support Company Ltd
P.O. Box 395104, King Khalid International Airport Industrial Zone

All Rights Reserved | Saudi Rotorcraft Support Company

Are you a strategic leader with a passion for driving quality at scale? Gathern is looking for a Quality Assurance Manager to lead our QA function and ensure the delivery of high-quality products across our platforms. In this role, you'll shape the quality strategy, manage a team of skilled QA engineers, and collaborate closely with engineering, product, and business teams to embed quality into every stage of the development lifecycle.

As a key leader in the tech organization, you will be responsible for enhancing our QA processes, defining KPIs, and championing a culture of continuous improvement, accountability, and innovation.

Responsibilities :

• Lead and mentor the QA team to ensure effective execution of testing strategies and delivery of high-quality software
• Develop and implement scalable QA policies, processes, and standards aligned with business and product goals
• Drive quality initiatives across squads, focusing on early bug detection, automation, and CI/CD improvements
• Collaborate cross-functionally to ensure QA involvement across all SDLC phases - from requirements to release
• Define and track QA and quality KPIs, analyze trends, and present actionable insights to leadership
• Establish QA OKRs and lead strategic initiatives to reduce bugs and optimize product stability
• Optimize test planning, regression coverage, and release readiness, ensuring minimal production incidents
• Manage team performance, training, and career development, promoting a high-performing and collaborative culture
• Own the QA roadmap and contribute to engineering leadership strategy and long-term goals
  
  

• Be part of a collaborative and innovative team driving quality excellence
• Work on cutting-edge products with real-world impact
• Enjoy opportunities for professional growth and career advancement
  
  

• Bachelor's degree in Computer Science, Engineering, or a related field
• 8+ years of experience in software quality assurance, with at least 2 years in a leadership or managerial role
• Proven experience managing QA in agile environments across web, backend, and mobile platforms
• Deep understanding of QA methodologies, SDLC, CI/CD, and modern quality engineering practices
• Strong leadership, people management, and communication skills
• Experience in building and scaling QA teams, processes, and automation frameworks
• Solid understanding of QA metrics, KPIs, and reporting tools
• Fluency in Arabic and the ability to thrive in a fast-paced, cross-functional environment
  
  

• Experience in shift-left testing and risk-based testing approaches
• Familiarity with Jira, GitHub, test management tools, and observability platforms like Sentry or Datadog
• ISTQB Advanced Certification or equivalent
• Experience working in product-led, high-scale tech environments

QAQC manager from a mechanical engineering background required to start within 1 week. Must have a valid Iqama. 6 month contract position.

Purpose

The purpose of this position is to ensure compliance by all Parties involved in the execution of the Project with the Project Quality Program, including adherence to the Quality Plan, Inspection & Test Plans and achieve the project Quality KPI's and Customer Satisfaction through the effective management of the project team and interfacing with the client to ensure all quality requirements are met.

Key Responsibilities/Accountabilities

• Develop, implement, and manage the construction Quality Plan, procedures and policies including the necessary Instruction and Test Plans (ITPs)
• Develop, implement, and manage the quality management program ensuring all Parties adhere to the Inspection and Test Plans (ITPs).
• Discuss and agree hold points in the Inspection and Test plans with the Owner representatives.
• Ensure all life time records are received, checked and filed for handover to the Plant Owner.
• Conduct regular reviews of the construction quality plan and related documents to incorporate new lessons learned and address regulatory changes.
• Serve as an ISO 9001:2015 lead auditor assuring continual improvement in compliance of the critical business processes and the ISO 9001:2015 requirements with accountability for the effectiveness and efficiency of the audit program and development of internal auditors.
• Carry out Internal Audits in accordance with the Company Audit Plan. Generate the Audit Report and raise any findings and/or Non-Conformance Reports (NCR) in accordance with the Project Audit and NCR Reporting Procedures.
• Carry out Audits, were applicable, with Sub-Contractors, Vendors and Suppliers to ensure they meet the minimum requirements of the Project and Company expectations in accordance with the Quality Management System.
• Issue any non-conformance reports on the Company's procedures.
• Conduct shop inspections.
• Lead root cause investigation and analyses on compliance failures and customer escapes.
• Train and certify, as necessary, the personnel leading and participating in the quality management processes of the Quality and Service Excellence department which deliver the Quality Policy and ensure the Quality Objectives are achieved.
• Subject matter expert in quality planning to deliver customer requirements and expectations
• Facilitate the team and process owners in defining corrective and preventive actions to prevent compliance failures and escapes and improve overall compliance.
• Risk assessment facilitation for process changes which may impact the internal and external customer's expectations.
• Serve as a subject matter expert for the Project, provide training and mentoring to management, all employees, the process owners and improvement teams.
• Conduct and review construction quality related deliverables to ensure procedures and required documentation are per the quality plans in use
• Communicate with project managers, subcontractors, and site HSSE representatives on a periodic basis to ensure quality issues are evaluated and resolved appropriately and in a timely manner
• Manage the nominated third party consultant for fuel gas installation
• Maintain records and track non conformances
• Prepare and provide input on project quality budgets and personnel requirements
• Communicate with regulatory agencies as necessary to maintain quality plan compliance
• Strive to improve quality management skills and knowledge through continuing education and training.

Key Attributes

• Strong indirect management and leadership skills
• Strong written and verbal communication at all levels
• Capable of delivering results in a diverse, ever changing environment
• Accepts accountability and program ownership
• Data focused decision maker

Scope

• Manages QA/QC at site to deliver the requirements of the project specific contract accepted at ITO to OTR handover

Principal Working Relationships

• Reports on a daily and weekly basis directly to the Site Manager and customer management teams to deliver the functional requirements.
• Direct working relationship with the Project team members.
• Direct working relationship with all subcontractor quality managers
• Direct working relationship with the Owner representatives
• Direct working relationship with the Company's QA Manager at head office.
• Direct working relationship with the Company's PMO Manager at head office, on any procedure requirements or forms.

Responsibilities under the Quality Management System (QMS)

• As the Project Quality Manager, you have the responsibility to ensure that the Company Project Quality Management System conforms to the ISO Standard.
• As the Process Owner for the Project Quality Process, you are responsible and accountable for the effectiveness and efficiency of the process and ensuring that the process is achieving the intended results in accordance with the QMS.
• As the Process Owner you also have the responsibility and authority to make changes to the Process to meet the changing needs of the business and where improvements are identified or where changes are required to achieve the intended results and to drive continuous improvement.
• Process Owners shall demonstrate leadership and commitment with respect to the Quality Management System.
• Process Owners have the specific responsibility for ensuring that the Processes they are responsible for deliver their intended results.
• Process Owners are responsible and accountable for reporting on the Process Performance of the QMS and for recommending opportunities for improvement.

• Seniority level Director

• Employment type Contract

• Job function Quality Assurance and Engineering
• Industries Electric Power Generation

Referrals increase your chances of interviewing at Shanahan Engineering by 2x

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Do you want to love what you do at work? Do you want to make a difference, an impact, and transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you are looking for , is Saudi's event ticketing and experience booking platform in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion in sales. is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.

We are seeking a highly skilled and experienced Software Quality Assurance (QA) Manager to join our team. As the QA Manager, you will be responsible for overseeing and managing the quality assurance process for our software development projects. Your primary goal will be to ensure that our software meets the highest quality standards and fulfills all functional and non-functional requirements. You will lead a team of QA engineers, collaborate with cross-functional stakeholders, and implement best practices to drive continuous improvement in our software development lifecycle.

Key Responsibilities :

• Develop and implement the overall QA strategy, policies, and procedures to ensure the delivery of high-quality software products.
• Lead and manage a team of QA engineers, providing guidance, mentoring, and support to ensure efficient and effective QA practices.
• Collaborate with cross-functional teams, including development, product management, and operations, to establish quality benchmarks, requirements, and performance goals.
• Define and execute test plans, test cases, and test scripts to validate software functionality, performance, usability, and security.
• Oversee the creation and maintenance of test environments, test data, and test automation frameworks to streamline the testing process.
• Conduct risk assessments and implement risk mitigation strategies to ensure product reliability and stability.
• Monitor QA schedule, analyze QA metrics and key performance indicators (KPIs) to identify trends, patterns, and areas for improvement.
• Drive continuous improvement initiatives to enhance QA processes, tools, and methodologies, ensuring optimal efficiency and effectiveness.
• Coordinate with project stakeholders to prioritize and manage testing efforts based on project timelines and resource allocation.
• Stay up-to-date with industry trends, best practices, and emerging technologies in QA and software testing, sharing knowledge and insights with the team.

• Proven experience in a QA management or leadership role, with a track record of successfully delivering high-quality software products.
• Strong knowledge of QA methodologies, tools, and best practices, including test planning, test case development, and test execution.
• Experience in managing and leading a team of QA engineers, with excellent leadership, mentoring, and coaching skills.
• Solid understanding of software development life cycle (SDLC) and agile methodologies, such as Scrum or Kanban.
• Proficiency in test automation frameworks and tools, such as Selenium, Appium, or JUnit, to drive efficient and reliable test automation.
• Familiarity with continuous integration and continuous delivery (CI/CD) practices and tools, such as Jenkins, GitLab, or CircleCI.
• Strong analytical and problem-solving skills, with the ability to identify and troubleshoot complex software issues.
• Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.
• Detail-oriented mindset with a focus on delivering high-quality products and ensuring adherence to quality standards.
• Experience with defect tracking and management tools, such as JIRA

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent work experience).
• Proven professional experience in software quality assurance, with a strong background in manual and automated testing.
• Experience in testing web applications, mobile applications, and backend systems.
• Familiarity with programming languages commonly used in software development, such as Java, Python, or JavaScript.
• Certification in software testing or quality assurance, such as ISTQB certification, is a plus.
• Experience with performance testing, security testing, or accessibility testing is desirable.
• Knowledge of software development tools and technologies, such as version control systems (e.g., Git) and issue tracking systems.
• Strong understanding of software quality metrics and the ability to analyze and interpret data to drive quality improvements

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Main Tasks and Responsibilities

Leadership & Quality Culture

• Lead and manage the Quality Assurance function, promoting a culture rooted in excellence, consistency, and guest satisfaction.
• Coach and support department leaders and frontline teams in understanding and implementing quality and service standards.
• Act as the internal ambassador of Forbes, LQA, and STM standards across all hotel operations.

Quality Standards & Compliance

• Develop, update, and enforce quality standards and operating procedures in line with Four Seasons brand expectations and luxury hospitality benchmarks.
• Ensure that all departments understand and adhere to Four Seasons service standards, Forbes Five-Star criteria, LQA protocols, and STM practices.

Audit & Performance Monitoring

• Conduct regular internal audits, inspections, and walkthroughs of guest areas, back-of-house operations, and F&B outlets to evaluate adherence to standards.
• Lead the coordination and execution of LQA and Forbes inspections, ensuring pre- and post-inspection readiness and action planning.

Guest Feedback & Data Analysis

• Collect and analyze guest feedback from surveys, online reviews, Medallia, and direct comments to identify trends, service gaps, and training needs.
• Present regular quality performance reports to the Executive Committee and support data-driven decision-making.

Cross-Department Collaboration

• Partner with departments such as Housekeeping, Front Office, Engineering, F&B, and Spa to implement service enhancements and ensure consistency in guest touchpoints.
• Support pre-opening or renovation-related quality planning as needed.

Corrective Actions & Continuous Improvement

• Develop and monitor action plans following audits, inspections, or guest complaints to ensure timely and effective resolutions.
• Introduce best practices and quality improvement projects that drive guest satisfaction and operational efficiency.

Training & Onboarding

• Support Learning & Development efforts to ensure onboarding, refresher training, and quality-based workshops reflect the latest standards.
• Conduct Forbes and LQA training refreshers and simulations for key departments.

Confidentiality

Whist working for the Company there will be access to a wide variety of confidential information concerning the Company, guests and employees. It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests and employees, unless otherwise stated. Please refer to the Employee Handbook for full policy details