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Job Description

Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

Job Description

Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

The Director of Professional Services will be responsible for establishing and scaling its Professional Services practice. This strategic role is designed to accelerate customer adoption, drive value realization, and embed Unifonic’s platform across multiple business domains. The ideal candidate will combine deep consultancy experience with a strong background in managing large-scale digital transformation projects across technology, customer engagement, and AI.

The role will build and lead a high-impact team of experts across technical integration, marketing use case implementation, customer journey design, contact center automation, and AI-driven optimization. As a founding member of this function, the Head of Professional Services will shape the vision, operating model, and delivery methodology of a services-as-a-software practice, helping clients unlock the full potential of Unifonic’s platform.

Help Us Shape The Future Of Communications By

• Define the long-term vision and operating model for Unifonic’s Professional Services function aligned with product strategy and GTM priorities.
• Recruit, lead, and inspire a cross-functional team of consultants, solution architects, CX specialists, and project managers.
• Deliver high-impact engagements that accelerate platform adoption and deliver measurable outcomes across marketing, customer service, and operations.
• Design and package a portfolio of services across integration, digital strategy, and customer journey transformation.
• Lead client-facing projects focused on AI-driven automation, contact center modernization, and data-led personalization.
• Work closely with sales, product, engineering, and channel partners to ensure seamless implementation and maximum customer value.
• Build scalable delivery methodologies, knowledge assets, and KPIs to measure success and ensure service excellence.
• Serve as a trusted advisor to senior customer stakeholders, translating business objectives into actionable transformation initiatives.
  
  

Job requirements

What You'll Bring

• 12+ years of experience in consultancy, digital transformation, or technology services, preferably in SaaS, marketing tech, or customer engagement platforms.
• Proven track record in building and scaling professional services or customer success functions.
• Experience delivering complex, multi-stakeholder projects involving technology integration, marketing automation, or CX transformation.
• Exposure to marketing and advertising ecosystems, CRM, contact center solutions, and AI/ML technologies.
• Strong strategic thinking, with the ability to balance vision with operational execution.
• Excellent stakeholder management and communication skills, with a background in executive-level advisory.
• Regional knowledge of the Saudi and broader MEA market is a strong advantage.
• Arabic language proficiency is a plus
  
  

As a Unifone you’ll receive a range of benefits:

• Competitive salary and bonus
• Unifonic share scheme (we are all owners!)
• 30 holiday days after the first anniversary
• Your Birthday off!
• Spend up to 25 Business Days per year working from anywhere in the world!
• Paid leave for new parents

Seniority level

• Seniority level Director

Employment type

• Employment type Full-time

Job function

• Job function Consulting, Information Technology, and Sales

Referrals increase your chances of interviewing at Unifonic by 2x

Get notified about new Director of Professional Services jobs in Riyadh, Riyadh, Saudi Arabia .

Operations Director - Last Mile Logistics

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Associate Director-Professional Services&Marketing Category Procurement (COR921)

Riyadh, Riyadh, Saudi Arabia 19 hours ago

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Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

The Director of Professional Services will be responsible for establishing and scaling its Professional Services practice. This strategic role is designed to accelerate customer adoption, drive value realization, and embed Unifonic’s platform across multiple business domains. The ideal candidate will combine deep consultancy experience with a strong background in managing large-scale digital transformation projects across technology, customer engagement, and AI.

The role will build and lead a high-impact team of experts across technical integration, marketing use case implementation, customer journey design, contact center automation, and AI-driven optimization. As a founding member of this function, the Head of Professional Services will shape the vision, operating model, and delivery methodology of a services-as-a-software practice, helping clients unlock the full potential of Unifonic’s platform.

Help us shape the future of communications by:

• Define the long-term vision and operating model for Unifonic’s Professional Services function aligned with product strategy and GTM priorities.

• Recruit, lead, and inspire a cross-functional team of consultants, solution architects, CX specialists, and project managers.

• Deliver high-impact engagements that accelerate platform adoption and deliver measurable outcomes across marketing, customer service, and operations.

• Design and package a portfolio of services across integration, digital strategy, and customer journey transformation.

• Lead client-facing projects focused on AI-driven automation, contact center modernization, and data-led personalization.

• Work closely with sales, product, engineering, and channel partners to ensure seamless implementation and maximum customer value.

• Build scalable delivery methodologies, knowledge assets, and KPIs to measure success and ensure service excellence.

• Serve as a trusted advisor to senior customer stakeholders, translating business objectives into actionable transformation initiatives.

What you'll bring:

• 12+ years of experience in consultancy, digital transformation, or technology services, preferably in SaaS, marketing tech, or customer engagement platforms.

• Proven track record in building and scaling professional services or customer success functions.

• Experience delivering complex, multi-stakeholder projects involving technology integration, marketing automation, or CX transformation.

• Exposure to marketing and advertising ecosystems, CRM, contact center solutions, and AI/ML technologies.

• Strong strategic thinking, with the ability to balance vision with operational execution.

• Excellent stakeholder management and communication skills, with a background in executive-level advisory.

• Regional knowledge of the Saudi and broader MEA market is a strong advantage.

• Arabic language proficiency is a plus

As a Unifone you’ll receive a range of benefits:

• Competitive salary and bonus

• Unifonic share scheme (we are all owners!)

• 30 holiday days after the first anniversary

• Your Birthday off!

• Spend up to 25 Business Days per year working from anywhere in the world!

• Paid leave for new parents

#J-18808-Ljbffr

# Professional Services Director

Riyadh, Riyadh Province, Saudi Arabia Marketing & Operations

Job description

Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space revolutionizing business communication. Our team of 500 passionate Unifones is dedicated to providing exceptional experiences to over 5,000 customer-centric companies.

We foster a fun, collaborative environment that encourages creativity and innovation. As shareholders, we are more than just communicators; we are Unifones. Join us and be part of something big!

The Director of Professional Services will establish and expand our Professional Services practice to accelerate customer adoption, drive value, and embed Unifonic's platform across various domains. The ideal candidate will have extensive consultancy experience and a strong background in managing large-scale digital transformation projects involving technology, customer engagement, and AI.

This role involves building and leading a high-impact team across technical integration, marketing use case implementation, customer journey design, contact center automation, and AI-driven optimization. As a founding member, you will shape the vision, operating model, and delivery methodology of our services-as-a-software practice, helping clients unlock the full potential of our platform.

Help us shape the future of communications by:

• Defining the long-term vision and operating model for Unifonic's Professional Services aligned with product strategy and GTM priorities.
• Recruiting, leading, and inspiring a cross-functional team of consultants, solution architects, CX specialists, and project managers.
• Delivering high-impact engagements that accelerate platform adoption and deliver measurable outcomes.
• Designing and packaging a portfolio of services across integration, digital strategy, and customer journey transformation.
• Leading client-facing projects focused on AI-driven automation, contact center modernization, and data-led personalization.
• Collaborating with sales, product, engineering, and channel partners for seamless implementation and maximum customer value.
• Building scalable delivery methodologies, knowledge assets, and KPIs to ensure service excellence.
• Serving as a trusted advisor to senior stakeholders, translating business objectives into actionable initiatives.

Job requirements

What you'll bring:

• 12+ years of experience in consultancy, digital transformation, or technology services, preferably in SaaS, marketing tech, or customer engagement platforms.
• Proven ability to build and scale professional services or customer success teams.
• Experience delivering complex projects involving technology integration, marketing automation, or CX transformation.
• Exposure to marketing and advertising ecosystems, CRM, contact center solutions, and AI/ML technologies.
• Strong strategic thinking with operational execution skills.
• Excellent stakeholder management and communication skills, with experience advising executives.
• Regional knowledge of the Saudi and broader MEA markets is advantageous. Arabic proficiency is a plus.

Benefits

As a Unifone, you'll receive:

• Competitive salary and bonus
• Unifonic share scheme (we are all owners!)
• 30 holiday days after the first anniversary
• Your Birthday off!
• Up to 25 business days per year working from anywhere
• Paid parental leave

Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

The Director of Professional Services will be responsible for establishing and scaling its Professional Services practice. This strategic role is designed to accelerate customer adoption, drive value realization, and embed Unifonic’s platform across multiple business domains. The ideal candidate will combine deep consultancy experience with a strong background in managing large-scale digital transformation projects across technology, customer engagement, and AI.

The role will build and lead a high-impact team of experts across technical integration, marketing use case implementation, customer journey design, contact center automation, and AI-driven optimization. As a founding member of this function, the Head of Professional Services will shape the vision, operating model, and delivery methodology of a services-as-a-software practice, helping clients unlock the full potential of Unifonic’s platform.

Help us shape the future of communications by:

• Define the long-term vision and operating model for Unifonic’s Professional Services function aligned with product strategy and GTM priorities.

• Recruit, lead, and inspire a cross-functional team of consultants, solution architects, CX specialists, and project managers.

• Deliver high-impact engagements that accelerate platform adoption and deliver measurable outcomes across marketing, customer service, and operations.

• Design and package a portfolio of services across integration, digital strategy, and customer journey transformation.

• Lead client-facing projects focused on AI-driven automation, contact center modernization, and data-led personalization.

• Work closely with sales, product, engineering, and channel partners to ensure seamless implementation and maximum customer value.

• Build scalable delivery methodologies, knowledge assets, and KPIs to measure success and ensure service excellence.

• Serve as a trusted advisor to senior customer stakeholders, translating business objectives into actionable transformation initiatives.

What you'll bring:

• 12+ years of experience in consultancy, digital transformation, or technology services, preferably in SaaS, marketing tech, or customer engagement platforms.

• Proven track record in building and scaling professional services or customer success functions.

• Experience delivering complex, multi-stakeholder projects involving technology integration, marketing automation, or CX transformation.

• Exposure to marketing and advertising ecosystems, CRM, contact center solutions, and AI/ML technologies.

• Strong strategic thinking, with the ability to balance vision with operational execution.

• Excellent stakeholder management and communication skills, with a background in executive-level advisory.

• Regional knowledge of the Saudi and broader MEA market is a strong advantage.

• Arabic language proficiency is a plus

As a Unifone you’ll receive a range of benefits:

• Competitive salary and bonus

• Unifonic share scheme (we are all owners!)

• 30 holiday days after the first anniversary

• Your Birthday off!

• Spend up to 25 Business Days per year working from anywhere in the world!

• Paid leave for new parents

#J-18808-Ljbffr

Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

The Director of Professional Services will be responsible for establishing and scaling its Professional Services practice. This strategic role is designed to accelerate customer adoption, drive value realization, and embed Unifonic’s platform across multiple business domains. The ideal candidate will combine deep consultancy experience with a strong background in managing large-scale digital transformation projects across technology, customer engagement, and AI.

The role will build and lead a high-impact team of experts across technical integration, marketing use case implementation, customer journey design, contact center automation, and AI-driven optimization. As a founding member of this function, the Head of Professional Services will shape the vision, operating model, and delivery methodology of a services-as-a-software practice, helping clients unlock the full potential of Unifonic’s platform.

Help us shape the future of communications by:

• Define the long-term vision and operating model for Unifonic’s Professional Services function aligned with product strategy and GTM priorities.

• Recruit, lead, and inspire a cross-functional team of consultants, solution architects, CX specialists, and project managers.

• Deliver high-impact engagements that accelerate platform adoption and deliver measurable outcomes across marketing, customer service, and operations.

• Design and package a portfolio of services across integration, digital strategy, and customer journey transformation.

• Lead client-facing projects focused on AI-driven automation, contact center modernization, and data-led personalization.

• Work closely with sales, product, engineering, and channel partners to ensure seamless implementation and maximum customer value.

• Build scalable delivery methodologies, knowledge assets, and KPIs to measure success and ensure service excellence.

• Serve as a trusted advisor to senior customer stakeholders, translating business objectives into actionable transformation initiatives.

What you'll bring:

• 12+ years of experience in consultancy, digital transformation, or technology services, preferably in SaaS, marketing tech, or customer engagement platforms.

• Proven track record in building and scaling professional services or customer success functions.

• Experience delivering complex, multi-stakeholder projects involving technology integration, marketing automation, or CX transformation.

• Exposure to marketing and advertising ecosystems, CRM, contact center solutions, and AI/ML technologies.

• Strong strategic thinking, with the ability to balance vision with operational execution.

• Excellent stakeholder management and communication skills, with a background in executive-level advisory.

• Regional knowledge of the Saudi and broader MEA market is a strong advantage.

• Arabic language proficiency is a plus

As a Unifone you’ll receive a range of benefits:

• Competitive salary and bonus

• Unifonic share scheme (we are all owners!)

• 30 holiday days after the first anniversary

• Your Birthday off!

• Spend up to 25 Business Days per year working from anywhere in the world!

• Paid leave for new parents

#J-18808-Ljbffr

Professional Services Consultant - Riyadh

Join to apply for the Professional Services Consultant - Riyadh role at Fortinet

Professional Services Consultant - Riyadh

Join to apply for the Professional Services Consultant - Riyadh role at Fortinet

Job Description

Position Summary

The Professional Services Consultant works with clients and partners remotely and/or onsite on engagements of medium-to-high complexity.

He/she focuses on the implementation aspects of project delivery, such as implementing firewall and other enhanced security products, as well as optimizing and operating these services, along with any related documentation.

The position requires a team player with excellent written and verbal communication skills who follows a structured approach to implementing IT security solutions.

Responsibilities

The Professional Services Consultant:

• Develops a clear overall understanding of the customer engagement (objectives, project scope, business and technical requirements).
• Participates in architecture design workshops with customers and/or partners and provides input as necessary.
• Develops project related documents with any required technical architecture diagrams. These documents might include: High-Level Design, Low-Level Design, Migration Plan, Test Plan, Methods of Procedures, Network Implementation Plan, As-Built guide, etc…
• Participates in scoping meetings and provides input related to the development of statements of work based on accurate analysis of customers' requirements.
• Ensures that project documents are accurate, complete, current and stored appropriately.
• Performs deployment, configuration, testing and troubleshooting of Fortinet security solutions in the customer environment.
• Assists customers through the rollout, migration or go-live phase for the deployed security solution.
• Performs knowledge transfer sessions for customer’s staff on the relevant Fortinet security solutions.
• Resolves and/or escalates issues in a timely fashion.
• Minimizes Fortinet’s exposure and risk on projects.
• Completes and submits internal required administrative tasks (timesheets, activities report, project reports, etc…).
• Continuously works on developing knowledge and skills to remain proficient with the relevant Fortinet technologies, products and services by using self-study materials or by attending trainings (as required).
  
  

Job Requirements:

• 10+ years’ experience in LAN/WAN/Internet consulting, support and/or administration.
• 6+ years’ experience with Network Security Products.
• Experience working as a Professional Services senior consultant or engineer is a plus.
• Expertise in NGFW and at least 2 of the following technologies: Email Security, Advanced Thread Protection, Endpoint Security, Application Security, Web Application Firewall, Network Security Management, SIEM, Network Virtualization, Software Defined Networks (SDN) and/or other cloud-based security technologies.
• Very good presentation and technical documentation skills.
• Good troubleshooting skills with a structured approach to problem solving.
• Proven ability to work independently and in a team-oriented, collaborative environment.
• Ability to elicit cooperation from a wide variety of sources, including senior management, clients, and other departments.
• Ability to adapt seamlessly to shifting priorities, demands and timelines.
• Flexible working hours.
• Positive customer service attitude with very good soft skills.
• Ability to bring projects to successful completion through political sensitivity.
• Strong commitment and self-driven individual.
• Extensive travel (up to 70%).
  
  

Education

• Bachelor's Degree in technical or management discipline and/or equivalent extensive work-related experience.
  
  

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Computer and Network Security

Referrals increase your chances of interviewing at Fortinet by 2x

Get notified about new Professional Services Consultant jobs in Riyadh, Riyadh, Saudi Arabia .

F5 Associate Professional Services Consultant Consultant- Growth Strategy and Implementation Senior Consultant- Growth Strategy and Implementation Senior Consultant - Finance Strategy & Advisory Manager GSO Territory-Professional Field Services Claims Solutions Senior Consultant - Forensic Accounting Background Solution Architect - Digital Marketing & Loyalty Digital Solutions Architect - Saudi Arabia/Riyadh Solution Architect - MS Dynamics (Banking Domain) Solutions Architect, MENAT Small & Medium Business Professional Services Consultant - Saudi Arabia

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Professional Services Consultant - Riyadh

Join to apply for the Professional Services Consultant - Riyadh role at Fortinet

Professional Services Consultant - Riyadh

Join to apply for the Professional Services Consultant - Riyadh role at Fortinet

Job Description

Position Summary

The Professional Services Consultant works with clients and partners remotely and/or onsite on engagements of medium-to-high complexity.

He/she focuses on the implementation aspects of project delivery, such as implementing firewall and other enhanced security products, as well as optimizing and operating these services, along with any related documentation.

The position requires a team player with excellent written and verbal communication skills who follows a structured approach to implementing IT security solutions.

Responsibilities

The Professional Services Consultant:

• Develops a clear overall understanding of the customer engagement (objectives, project scope, business and technical requirements).
• Participates in architecture design workshops with customers and/or partners and provides input as necessary.
• Develops project related documents with any required technical architecture diagrams. These documents might include: High-Level Design, Low-Level Design, Migration Plan, Test Plan, Methods of Procedures, Network Implementation Plan, As-Built guide, etc
• Participates in scoping meetings and provides input related to the development of statements of work based on accurate analysis of customers' requirements.
• Ensures that project documents are accurate, complete, current and stored appropriately.
• Performs deployment, configuration, testing and troubleshooting of Fortinet security solutions in the customer environment.
• Assists customers through the rollout, migration or go-live phase for the deployed security solution.
• Performs knowledge transfer sessions for customer's staff on the relevant Fortinet security solutions.
• Resolves and/or escalates issues in a timely fashion.
• Minimizes Fortinet's exposure and risk on projects.
• Completes and submits internal required administrative tasks (timesheets, activities report, project reports, etc ).
• Continuously works on developing knowledge and skills to remain proficient with the relevant Fortinet technologies, products and services by using self-study materials or by attending trainings (as required).
  
  

Job Requirements:

• 10+ years' experience in LAN/WAN/Internet consulting, support and/or administration.
• 6+ years' experience with Network Security Products.
• Experience working as a Professional Services senior consultant or engineer is a plus.
• Expertise in NGFW and at least 2 of the following technologies: Email Security, Advanced Thread Protection, Endpoint Security, Application Security, Web Application Firewall, Network Security Management, SIEM, Network Virtualization, Software Defined Networks (SDN) and/or other cloud-based security technologies.
• Very good presentation and technical documentation skills.
• Good troubleshooting skills with a structured approach to problem solving.
• Proven ability to work independently and in a team-oriented, collaborative environment.
• Ability to elicit cooperation from a wide variety of sources, including senior management, clients, and other departments.
• Ability to adapt seamlessly to shifting priorities, demands and timelines.
• Flexible working hours.
• Positive customer service attitude with very good soft skills.
• Ability to bring projects to successful completion through political sensitivity.
• Strong commitment and self-driven individual.
• Extensive travel (up to 70%).
  
  

Education

• Bachelor's Degree in technical or management discipline and/or equivalent extensive work-related experience.
  
  

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Computer and Network Security

Referrals increase your chances of interviewing at Fortinet by 2x

Get notified about new Professional Services Consultant jobs in Riyadh, Riyadh, Saudi Arabia .

F5 Associate Professional Services Consultant Consultant- Growth Strategy and Implementation Senior Consultant- Growth Strategy and Implementation Senior Consultant - Finance Strategy & Advisory Manager GSO Territory-Professional Field Services Claims Solutions Senior Consultant - Forensic Accounting Background Solution Architect - Digital Marketing & Loyalty Digital Solutions Architect - Saudi Arabia/Riyadh Solution Architect - MS Dynamics (Banking Domain) Solutions Architect, MENAT Small & Medium Business Professional Services Consultant - Saudi Arabia

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Professional Services within Fortinet, is an integral part of the support and services organization, as a result the Engineer will collaborate with their assigned Customer and effectively with peers to drive customer satisfaction. This role is for an on-site engagement.

The Dedicated Professional Services Engineer works on Customer site, with the aim of providing timely, quality and cost-effective technical services, including vendor expertise during security infrastructure design, deployment, testing and verification, optimization and operation services.

The Engineer instills confidence through their technical ability, focused communication skills and structured approach. This role requires a constant focus on improving technical skills through training or on-job learning opportunities. The Engineer needs to be collaborative and build effective working relationships within the Customer and Fortinet to drive success.

**Responsibilities**:

- Assists the Customer during the Think and Build phases of a project.
- Develops and maintains technical project documentation: high/low level design documentation, method of procedure, test plans, configuration templates and scripts.
- Provisions, customizes and verifies Fortinet configurations based on recommended and approved design.
- Tests Fortinet solutions and verifies system behavior.
- Participates to interoperability/integration testing of devices that interact with Fortinet products.
- Recommends and Implements Fortinet best practices.
- Resolves and/or escalates technical issues in a timely fashion.
- Delivers general knowledge transfer to client staff.
- Develops and maintains core competency on Fortinet’s product line and technologies.

**Job Requirements**:

- + 7 years of experience in LAN/WAN/Network Security Products.
- Experience with designing and implementing SD-WAN solutions and FortiGate, FortiManager, FortiAnalyzer product families.
- Experience in complex routing and WAN environments where BGP, OSFP is a requirement.
- Work experience in maintaining, deploying or designing MPLS networks in particular L3 VPN.
- Exposure to MSSP or managed service environments (Multi-tenancy, monitoring, reporting, supportability).
- Experience in scripting and automation (e.g. ZTP, integration into orchestrator, controllers and dashboard).
- Excellent communication and technical documentation skills.
- Proven ability to work independently as well as in a team in a collaborative environment. Ability to elicit cooperation from a wide variety of sources, including management, clients, and other departments.
- Positive customer service attitude with excellent soft skills.

**Education**:

- Master's Degree in technical or management discipline and/or equivalent extensive work-related experience.

LI-Hybrid

**Problem Solvers. Proactive Protectors. Relentless Allies.**

**Ready to join us? Let's get started.**

The Senior Professional Services Consultant is responsible for deploying software solutions within our customer base in the field. This position is a customer facing consulting role that requires exceptional collaborative skills and the ability to build strong partnerships with various cross-functional groups throughout our customer base and within the business. This role requires the ability to travel extensively and work directly with customers on a regular basis. Occasionally, this position will require delivery of formal training to customers and partners on projects.

**WHAT YOU'LL DO**
- Ability to troubleshoot technical issues to resolve customer problems
- Develop custom scripts, utilities, or integrations to fulfill customer needs
- Collect infrastructure technical requirements, create implementation and production deployment procedures for Fortra products to interoperate and work within customer’s environment
- Understands department goals and current processes and can recommend the use of new or existing tools to achieve those goals.
- Deliver services and support both onsite and remote
- Assists in onboarding new Technical Consulting team members, as requested, by training him/her on processes and/or projects. Acts as the main mentor and go-to for the new hire. Is the first to field any culture or work-related questions.
- Supports new and existing clients in more complex set ups and usage scenarios of the purchased software.
- SME in one or more 3rd party technologies
- Authority to act within defined policies inside area of expertise/knowledge as directed
- Regularly employs consultative selling techniques during customer interactions and identifies selling opportunities (software and services) with customers. Builds strong customer relationships that encourage additional services work with customers
- Called on to support junior members to manage external stakeholders through conflict resolution
- Often delivers product training
- Support Services revenue objectives by maintaining 75% billable utilization
- Other duties as assigned

**QUALIFICATIONS**
- 4-6 years of experience
- High level independence
- Advanced technical skills
- Ability to identify selling opportunities with customers and build strong relationships
- Excellent communication skills with both technical and non-technical audiences
- Actively seeks constructive feedback on own performance
- Ability to supervise others
- Executes tasks in a timely manner with mínimal revisions needed
- Proactive, able to prioritize and solution oriented

**About Us**

This is Fortra, where we're making a difference by offering a best-in-class solutions portfolio, proactively adapting to the ever-evolving cybersecurity threat landscape, and putting people first. Fortra is a cybersecurity company like no other. We're known for our innovative software and services, world-class support, and the commitment and satisfaction of employees across the globe. Our approach is different, and we’re proud of that. For more information about what it's like to work for us, and learn about our culture, benefits, or perks, connect with us on LinkedIn.

**We Are Fortra**

Our people make us great. Our employees are a resilient and diverse group of global problem solvers, proactive protectors, and relentless allies, empowered to show up every day authentically, ready to fight the good fight with Fortra. Here at Fortra, we believe we're stronger when we're all stronger. That's why we're committed to supporting and empowering our employees through a host of offerings, including competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!

Visit our website to learn more about why employees choose to work for Fortra. Remember to check out our Glassdoor to learn what our employees are saying and connect with us on LinkedIn.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.