183 Professional Services jobs in Saudi Arabia
Professional Services Director
Posted 13 days ago
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Job Description
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Job Description
Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
Job Description
Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!
The Director of Professional Services will be responsible for establishing and scaling its Professional Services practice. This strategic role is designed to accelerate customer adoption, drive value realization, and embed Unifonic’s platform across multiple business domains. The ideal candidate will combine deep consultancy experience with a strong background in managing large-scale digital transformation projects across technology, customer engagement, and AI.
The role will build and lead a high-impact team of experts across technical integration, marketing use case implementation, customer journey design, contact center automation, and AI-driven optimization. As a founding member of this function, the Head of Professional Services will shape the vision, operating model, and delivery methodology of a services-as-a-software practice, helping clients unlock the full potential of Unifonic’s platform.
Help Us Shape The Future Of Communications By
- Define the long-term vision and operating model for Unifonic’s Professional Services function aligned with product strategy and GTM priorities.
- Recruit, lead, and inspire a cross-functional team of consultants, solution architects, CX specialists, and project managers.
- Deliver high-impact engagements that accelerate platform adoption and deliver measurable outcomes across marketing, customer service, and operations.
- Design and package a portfolio of services across integration, digital strategy, and customer journey transformation.
- Lead client-facing projects focused on AI-driven automation, contact center modernization, and data-led personalization.
- Work closely with sales, product, engineering, and channel partners to ensure seamless implementation and maximum customer value.
- Build scalable delivery methodologies, knowledge assets, and KPIs to measure success and ensure service excellence.
- Serve as a trusted advisor to senior customer stakeholders, translating business objectives into actionable transformation initiatives.
What You'll Bring
- 12+ years of experience in consultancy, digital transformation, or technology services, preferably in SaaS, marketing tech, or customer engagement platforms.
- Proven track record in building and scaling professional services or customer success functions.
- Experience delivering complex, multi-stakeholder projects involving technology integration, marketing automation, or CX transformation.
- Exposure to marketing and advertising ecosystems, CRM, contact center solutions, and AI/ML technologies.
- Strong strategic thinking, with the ability to balance vision with operational execution.
- Excellent stakeholder management and communication skills, with a background in executive-level advisory.
- Regional knowledge of the Saudi and broader MEA market is a strong advantage.
- Arabic language proficiency is a plus
- Competitive salary and bonus
- Unifonic share scheme (we are all owners!)
- 30 holiday days after the first anniversary
- Your Birthday off!
- Spend up to 25 Business Days per year working from anywhere in the world!
- Paid leave for new parents
- Seniority level Director
- Employment type Full-time
- Job function Consulting, Information Technology, and Sales
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#J-18808-LjbffrProfessional Services Director
Posted 14 days ago
Job Viewed
Job Description
# Professional Services Director
Riyadh, Riyadh Province, Saudi Arabia | Marketing & Operations
Job descriptionProudly voted a Great Place to Work, we are a dynamic startup in the SaaS space revolutionizing business communication. Our team of 500 passionate Unifones is dedicated to providing exceptional experiences to over 5,000 customer-centric companies.
We foster a fun, collaborative environment that encourages creativity and innovation. As shareholders, we are more than just communicators; we are Unifones. Join us and be part of something big!
The Director of Professional Services will establish and expand our Professional Services practice to accelerate customer adoption, drive value, and embed Unifonic’s platform across various domains. The ideal candidate will have extensive consultancy experience and a strong background in managing large-scale digital transformation projects involving technology, customer engagement, and AI.
This role involves building and leading a high-impact team across technical integration, marketing use case implementation, customer journey design, contact center automation, and AI-driven optimization. As a founding member, you will shape the vision, operating model, and delivery methodology of our services-as-a-software practice, helping clients unlock the full potential of our platform.
Help us shape the future of communications by:- Defining the long-term vision and operating model for Unifonic’s Professional Services aligned with product strategy and GTM priorities.
- Recruiting, leading, and inspiring a cross-functional team of consultants, solution architects, CX specialists, and project managers.
- Delivering high-impact engagements that accelerate platform adoption and deliver measurable outcomes.
- Designing and packaging a portfolio of services across integration, digital strategy, and customer journey transformation.
- Leading client-facing projects focused on AI-driven automation, contact center modernization, and data-led personalization.
- Collaborating with sales, product, engineering, and channel partners for seamless implementation and maximum customer value.
- Building scalable delivery methodologies, knowledge assets, and KPIs to ensure service excellence.
- Serving as a trusted advisor to senior stakeholders, translating business objectives into actionable initiatives.
What you'll bring:
- 12+ years of experience in consultancy, digital transformation, or technology services, preferably in SaaS, marketing tech, or customer engagement platforms.
- Proven ability to build and scale professional services or customer success teams.
- Experience delivering complex projects involving technology integration, marketing automation, or CX transformation.
- Exposure to marketing and advertising ecosystems, CRM, contact center solutions, and AI/ML technologies.
- Strong strategic thinking with operational execution skills.
- Excellent stakeholder management and communication skills, with experience advising executives.
- Regional knowledge of the Saudi and broader MEA markets is advantageous. Arabic proficiency is a plus.
As a Unifone, you’ll receive:
- Competitive salary and bonus
- Unifonic share scheme (we are all owners!)
- 30 holiday days after the first anniversary
- Your Birthday off!
- Up to 25 business days per year working from anywhere
- Paid parental leave
Professional Services Director
Posted 17 days ago
Job Viewed
Job Description
Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!
The Director of Professional Services will be responsible for establishing and scaling its Professional Services practice. This strategic role is designed to accelerate customer adoption, drive value realization, and embed Unifonic’s platform across multiple business domains. The ideal candidate will combine deep consultancy experience with a strong background in managing large-scale digital transformation projects across technology, customer engagement, and AI.
The role will build and lead a high-impact team of experts across technical integration, marketing use case implementation, customer journey design, contact center automation, and AI-driven optimization. As a founding member of this function, the Head of Professional Services will shape the vision, operating model, and delivery methodology of a services-as-a-software practice, helping clients unlock the full potential of Unifonic’s platform.
Help us shape the future of communications by:
Define the long-term vision and operating model for Unifonic’s Professional Services function aligned with product strategy and GTM priorities.
Recruit, lead, and inspire a cross-functional team of consultants, solution architects, CX specialists, and project managers.
Deliver high-impact engagements that accelerate platform adoption and deliver measurable outcomes across marketing, customer service, and operations.
Design and package a portfolio of services across integration, digital strategy, and customer journey transformation.
Lead client-facing projects focused on AI-driven automation, contact center modernization, and data-led personalization.
Work closely with sales, product, engineering, and channel partners to ensure seamless implementation and maximum customer value.
Build scalable delivery methodologies, knowledge assets, and KPIs to measure success and ensure service excellence.
Serve as a trusted advisor to senior customer stakeholders, translating business objectives into actionable transformation initiatives.
What you'll bring:
12+ years of experience in consultancy, digital transformation, or technology services, preferably in SaaS, marketing tech, or customer engagement platforms.
Proven track record in building and scaling professional services or customer success functions.
Experience delivering complex, multi-stakeholder projects involving technology integration, marketing automation, or CX transformation.
Exposure to marketing and advertising ecosystems, CRM, contact center solutions, and AI/ML technologies.
Strong strategic thinking, with the ability to balance vision with operational execution.
Excellent stakeholder management and communication skills, with a background in executive-level advisory.
Regional knowledge of the Saudi and broader MEA market is a strong advantage.
Arabic language proficiency is a plus
As a Unifone you’ll receive a range of benefits:
Competitive salary and bonus
Unifonic share scheme (we are all owners!)
30 holiday days after the first anniversary
Your Birthday off!
Spend up to 25 Business Days per year working from anywhere in the world!
Paid leave for new parents
Professional Services Director
Posted 17 days ago
Job Viewed
Job Description
Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!
The Director of Professional Services will be responsible for establishing and scaling its Professional Services practice. This strategic role is designed to accelerate customer adoption, drive value realization, and embed Unifonic’s platform across multiple business domains. The ideal candidate will combine deep consultancy experience with a strong background in managing large-scale digital transformation projects across technology, customer engagement, and AI.
The role will build and lead a high-impact team of experts across technical integration, marketing use case implementation, customer journey design, contact center automation, and AI-driven optimization. As a founding member of this function, the Head of Professional Services will shape the vision, operating model, and delivery methodology of a services-as-a-software practice, helping clients unlock the full potential of Unifonic’s platform.
Help us shape the future of communications by:
Define the long-term vision and operating model for Unifonic’s Professional Services function aligned with product strategy and GTM priorities.
Recruit, lead, and inspire a cross-functional team of consultants, solution architects, CX specialists, and project managers.
Deliver high-impact engagements that accelerate platform adoption and deliver measurable outcomes across marketing, customer service, and operations.
Design and package a portfolio of services across integration, digital strategy, and customer journey transformation.
Lead client-facing projects focused on AI-driven automation, contact center modernization, and data-led personalization.
Work closely with sales, product, engineering, and channel partners to ensure seamless implementation and maximum customer value.
Build scalable delivery methodologies, knowledge assets, and KPIs to measure success and ensure service excellence.
Serve as a trusted advisor to senior customer stakeholders, translating business objectives into actionable transformation initiatives.
What you'll bring:
12+ years of experience in consultancy, digital transformation, or technology services, preferably in SaaS, marketing tech, or customer engagement platforms.
Proven track record in building and scaling professional services or customer success functions.
Experience delivering complex, multi-stakeholder projects involving technology integration, marketing automation, or CX transformation.
Exposure to marketing and advertising ecosystems, CRM, contact center solutions, and AI/ML technologies.
Strong strategic thinking, with the ability to balance vision with operational execution.
Excellent stakeholder management and communication skills, with a background in executive-level advisory.
Regional knowledge of the Saudi and broader MEA market is a strong advantage.
Arabic language proficiency is a plus
As a Unifone you’ll receive a range of benefits:
Competitive salary and bonus
Unifonic share scheme (we are all owners!)
30 holiday days after the first anniversary
Your Birthday off!
Spend up to 25 Business Days per year working from anywhere in the world!
Paid leave for new parents
Professional Services Director
Posted today
Job Viewed
Job Description
Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!
The Director of Professional Services will be responsible for establishing and scaling its Professional Services practice. This strategic role is designed to accelerate customer adoption, drive value realization, and embed Unifonic’s platform across multiple business domains. The ideal candidate will combine deep consultancy experience with a strong background in managing large-scale digital transformation projects across technology, customer engagement, and AI.
The role will build and lead a high-impact team of experts across technical integration, marketing use case implementation, customer journey design, contact center automation, and AI-driven optimization. As a founding member of this function, the Head of Professional Services will shape the vision, operating model, and delivery methodology of a services-as-a-software practice, helping clients unlock the full potential of Unifonic’s platform.
Help us shape the future of communications by:
Define the long-term vision and operating model for Unifonic’s Professional Services function aligned with product strategy and GTM priorities.
Recruit, lead, and inspire a cross-functional team of consultants, solution architects, CX specialists, and project managers.
Deliver high-impact engagements that accelerate platform adoption and deliver measurable outcomes across marketing, customer service, and operations.
Design and package a portfolio of services across integration, digital strategy, and customer journey transformation.
Lead client-facing projects focused on AI-driven automation, contact center modernization, and data-led personalization.
Work closely with sales, product, engineering, and channel partners to ensure seamless implementation and maximum customer value.
Build scalable delivery methodologies, knowledge assets, and KPIs to measure success and ensure service excellence.
Serve as a trusted advisor to senior customer stakeholders, translating business objectives into actionable transformation initiatives.
What you'll bring:
12+ years of experience in consultancy, digital transformation, or technology services, preferably in SaaS, marketing tech, or customer engagement platforms.
Proven track record in building and scaling professional services or customer success functions.
Experience delivering complex, multi-stakeholder projects involving technology integration, marketing automation, or CX transformation.
Exposure to marketing and advertising ecosystems, CRM, contact center solutions, and AI/ML technologies.
Strong strategic thinking, with the ability to balance vision with operational execution.
Excellent stakeholder management and communication skills, with a background in executive-level advisory.
Regional knowledge of the Saudi and broader MEA market is a strong advantage.
Arabic language proficiency is a plus
As a Unifone you’ll receive a range of benefits:
Competitive salary and bonus
Unifonic share scheme (we are all owners!)
30 holiday days after the first anniversary
Your Birthday off!
Spend up to 25 Business Days per year working from anywhere in the world!
Paid leave for new parents
Professional Services Director
Posted today
Job Viewed
Job Description
Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!
The Director of Professional Services will be responsible for establishing and scaling its Professional Services practice. This strategic role is designed to accelerate customer adoption, drive value realization, and embed Unifonic’s platform across multiple business domains. The ideal candidate will combine deep consultancy experience with a strong background in managing large-scale digital transformation projects across technology, customer engagement, and AI.
The role will build and lead a high-impact team of experts across technical integration, marketing use case implementation, customer journey design, contact center automation, and AI-driven optimization. As a founding member of this function, the Head of Professional Services will shape the vision, operating model, and delivery methodology of a services-as-a-software practice, helping clients unlock the full potential of Unifonic’s platform.
Help us shape the future of communications by:
Define the long-term vision and operating model for Unifonic’s Professional Services function aligned with product strategy and GTM priorities.
Recruit, lead, and inspire a cross-functional team of consultants, solution architects, CX specialists, and project managers.
Deliver high-impact engagements that accelerate platform adoption and deliver measurable outcomes across marketing, customer service, and operations.
Design and package a portfolio of services across integration, digital strategy, and customer journey transformation.
Lead client-facing projects focused on AI-driven automation, contact center modernization, and data-led personalization.
Work closely with sales, product, engineering, and channel partners to ensure seamless implementation and maximum customer value.
Build scalable delivery methodologies, knowledge assets, and KPIs to measure success and ensure service excellence.
Serve as a trusted advisor to senior customer stakeholders, translating business objectives into actionable transformation initiatives.
What you'll bring:
12+ years of experience in consultancy, digital transformation, or technology services, preferably in SaaS, marketing tech, or customer engagement platforms.
Proven track record in building and scaling professional services or customer success functions.
Experience delivering complex, multi-stakeholder projects involving technology integration, marketing automation, or CX transformation.
Exposure to marketing and advertising ecosystems, CRM, contact center solutions, and AI/ML technologies.
Strong strategic thinking, with the ability to balance vision with operational execution.
Excellent stakeholder management and communication skills, with a background in executive-level advisory.
Regional knowledge of the Saudi and broader MEA market is a strong advantage.
Arabic language proficiency is a plus
As a Unifone you’ll receive a range of benefits:
Competitive salary and bonus
Unifonic share scheme (we are all owners!)
30 holiday days after the first anniversary
Your Birthday off!
Spend up to 25 Business Days per year working from anywhere in the world!
Paid leave for new parents
Professional Services Consultant
Posted today
Job Viewed
Job Description
**The Professional Services Consultant works with clients and partners remotely and/or onsite on engagements of medium-to-high complexity.**
He/she focuses on implementation aspects of project delivery, such as firewall and other enhanced security products implementation, optimization and operation services, with any related documentation.
The position requires a team player with very good written and verbal communication skills who follows a structured approach for implementing IT security solutions.
**Responsibilities**:
**The Professional Services Consultant**:
- Develops a clear overall understanding of the customer engagement (objectives, project scope, business and technical requirements).
- Participates in architecture design workshops with customers and/or partners and provides input as necessary.
- Develops project related documents with any required technical architecture diagrams. These documents might include: High-Level Design, Low-Level Design, Migration Plan, Test Plan, Methods of Procedures, Network Implementation Plan, As-Built guide, etc
- Participates in scoping meetings and provides input related to the development of statements of work based on accurate analysis of customers' requirements.
- Ensures that project documents are accurate, complete, current and stored appropriately.
- Performs deployment, configuration, testing and troubleshooting of Fortinet security solutions in the customer environment.
- Assists customers through the rollout, migration or go-live phase for the deployed security solution.
- Performs knowledge transfer sessions for customer’s staff on the relevant Fortinet security solutions.
- Resolves and/or escalates issues in a timely fashion.
- Minimizes Fortinet’s exposure and risk on projects.
- Completes and submits internal required administrative tasks (timesheets, activities report, project reports, etc ).
- Continuously works on developing knowledge and skills to remain proficient with the relevant Fortinet technologies, products and services by using self-study materials or by attending trainings (as required).
**Job Requirements**:
- 5+ years’ experience in LAN/WAN/Internet consulting, support and/or administration.
- 4+ years’ experience with Network Security Products.
- Experience working as a Professional Services senior consultant or engineer is a plus.
- Very good presentation and technical documentation skills.
- Good troubleshooting skills with a structured approach to problem solving.
- Proven ability to work independently and in a team-oriented, collaborative environment.
- Ability to elicit cooperation from a wide variety of sources, including senior management, clients, and other departments.
- Ability to adapt seamlessly to shifting priorities, demands and timelines.
- Flexible working hours.
- Positive customer service attitude with very good soft skills.
- Ability to bring projects to successful completion through political sensitivity.
- Strong commitment and self-driven individual.
- Extensive travel (up to 70%).
**Education**
- Bachelor's Degree in technical or management discipline and/or equivalent extensive work-related experience.
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Data Architect, Professional Services
Posted 1 day ago
Job Viewed
Job Description
Job ID: 2901079 | Amazon Web Services Colombia S.A.S. - E40
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
The Professional Services (ProServe) team is seeking a skilled Data Architect to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.
Possessing a deep understanding of AWS products and services, as a Data Architect you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS.
As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. These professional services engagements will focus on customer solutions such as Data and Business intelligence, machine Learning and batch/real-time data processing.
Key job responsibilities
As an experienced technology professional, you will be responsible for:
- Help the customer to define and implement data architectures (Data Lake, Lake House, Data Mesh, etc). Engagements include short on-site projects proving the use of AWS Data services to support new distributed computing solutions that often span private cloud and public cloud services.
- Deliver on-site technical assessments with partners and customers. This includes participating in pre-sales visits, understanding customer requirements, creating packaged Data & Analytics service offerings.
- Engaging with the customer’s business and technology stakeholders to create a compelling vision of a data-driven enterprise in their environment. Create new artifacts that promotes code reuse.
- Collaborate with AWS field sales, pre-sales, training and support teams to help partners and customers learn and use AWS services such as Athena, Glue, Lambda, S3, DynamoDB, Amazon EMR and Amazon Redshift.
Since this is a customer facing role, you might be required to travel to client locations and deliver professional services when needed, up to 50%.
About the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture - Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
- 3+ years of experience in cloud architecture and implementation, preferably with AWS
- 3+ years of database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis) experience
- 3+ Experience delivering cloud projects or cloud based solutions
- Able to communicate effectively in English, within technical and business settings.
- Bachelor's degree in Business, Computer Science, or related field.
- 3+ years of external or internal customer facing, complex and large scale project management experience
- Proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
- Experience with automation and scripting (e.g., Terraform, Python)
- Expertise in performance optimization and cost management for cloud environments
- Ability to manage multiple projects and priorities in a fast-paced environment
- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
#J-18808-LjbffrCloud Professional Services Manager
Posted 8 days ago
Job Viewed
Job Description
1 month ago Be among the first 25 applicants
This is an opportunity to run a Professional Services team (also known as Field Engineering) team, helping customers understand and implement Canonical's open source solutions in public clouds and in their own data centers. We work across the entire spectrum of cloud offerings, from Ubuntu itself to virtualisation and private cloud, Kubernetes, and the implementation of sophisticated open source solutions such as MLops platforms, data platforms and more. We are rapidly expanding the range of open source solutions we offer and deliver to customers, as we move into new industries like telco, finance, health care and media we design and develop new open source solutions to meet their needs.
We believe that Engineering Managers should be outstanding engineers themselves. They should feel completely at home troubleshooting technical issues and having technical presales conversations with customers. They should contribute to project delivery themselves, but know that the technical contributions they bring are far less significant than their ability to shape the whole team's direction, focus and delivery. We grow management skills and train engineers, who are interested in soft skills, to be managers.
We believe that open source is just starting to transform the tech sector and enterprise compute. Our goal is to make open source easier, more reliable and more secure for deployment and development. We strive to be the provider of 'most software to most companies'. To deliver on that ambition, our engineers are carefully selected from the applicants across the globe. We select for brilliance and motivation to take open source to the next level. Our engineering managers help teams achieve more than they realised they could, and feel proud of the result.
The role of a Cloud Professional Services Manager at Canonical
The Field Engineering team is our team of cloud solutions architects at Canonical, working directly with our customers, designing private and public cloud solutions fitting their workload needs. The portfolio of products includes on-premise cloud solutions such as Openstack, MicroCloud and Ceph, and solutions that could be deployed either on-premises or in public clouds such as Kubernetes, Kubeflow, Spark, PostgreSQL, etc. The team works hands-on with the technologies by deploying, testing and handing over the solution to our support or managed services team at the end of a project. Managers and team members also take part in presales conversations to provide technical advice during the sales process.
A Cloud Professional Services Manager is responsible for line management and career guidance. The ability to develop engineering talent, to represent your team from a technical perspective, and to drive collaboration with other teams and customers are all critical to success in this role. You are also expected to actively participate in technical presales to help our department achieve our quarterly goals.
Location: This role will be home based, managing a team in your time zone.
What your day will look like
- Lead and develop a team of engineers, ranging from graduate to senior
- Work remotely in a single major time zone
- Coach, mentor, and offer career development feedback
- Identify and measure team health indicators
- Implement disciplined engineering processes
- Represent your team and product to stakeholders, partners, and customers
- Develop and evangelise great engineering and organisational practices
- Plan and manage progress on agreed goals and projects
- Be an active part of the leadership team, collaborating with other leaders
- Knowledge of cloud computing concepts & technologies, such as Kubernetes, Openstack, AWS, GCP, Azure, Ceph, etc.
- Practical knowledge of Linux and networking
- Experience in technical presales
- You are a dynamic person who loves to jump in new projects and interact with people
- Excellent verbal and written communication skills in English
- Passion and a track record of developing and growing people
- Experience in leading, coaching and mentoring engineers
- Organised and able to ensure your team delivers timely, high quality results
- An exceptional academic track record from high school and, preferably, university as well
- Willingness to travel up to 40% of the time. Field Engineers attend internal company events, external tech events and customer meetings.
- Second language - Spanish or French preferred
- Python knowledge
- Experience collaborating with external partners
- Experience collaborating with several internal teams and providing stakeholder feedback for engineering roadmaps
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues from your team and others
- Priority Pass for travel and travel upgrades for long haul company events
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Project Management and Information Technology
- Industries Software Development
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#J-18808-LjbffrCloud Professional Services Manager
Posted 9 days ago
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Job Description
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This is an opportunity to run a Professional Services team (also known as Field Engineering) team, helping customers understand and implement Canonical's open source solutions in public clouds and in their own data centers. We work across the entire spectrum of cloud offerings, from Ubuntu itself to virtualisation and private cloud, Kubernetes, and the implementation of sophisticated open source solutions such as MLops platforms, data platforms and more. We are rapidly expanding the range of open source solutions we offer and deliver to customers, as we move into new industries like telco, finance, health care and media we design and develop new open source solutions to meet their needs.
We believe that Engineering Managers should be outstanding engineers themselves. They should feel completely at home troubleshooting technical issues and having technical presales conversations with customers. They should contribute to project delivery themselves, but know that the technical contributions they bring are far less significant than their ability to shape the whole team's direction, focus and delivery. We grow management skills and train engineers, who are interested in soft skills, to be managers.
We believe that open source is just starting to transform the tech sector and enterprise compute. Our goal is to make open source easier, more reliable and more secure for deployment and development. We strive to be the provider of 'most software to most companies'. To deliver on that ambition, our engineers are carefully selected from the applicants across the globe. We select for brilliance and motivation to take open source to the next level. Our engineering managers help teams achieve more than they realised they could, and feel proud of the result.
The role of a Cloud Professional Services Manager at Canonical
The Field Engineering team is our team of cloud solutions architects at Canonical, working directly with our customers, designing private and public cloud solutions fitting their workload needs. The portfolio of products includes on-premise cloud solutions such as Openstack, MicroCloud and Ceph, and solutions that could be deployed either on-premises or in public clouds such as Kubernetes, Kubeflow, Spark, PostgreSQL, etc. The team works hands-on with the technologies by deploying, testing and handing over the solution to our support or managed services team at the end of a project. Managers and team members also take part in presales conversations to provide technical advice during the sales process.
A Cloud Professional Services Manager is responsible for line management and career guidance. The ability to develop engineering talent, to represent your team from a technical perspective, and to drive collaboration with other teams and customers are all critical to success in this role. You are also expected to actively participate in technical presales to help our department achieve our quarterly goals.
Location: This role will be home based, managing a team in your time zone.
What your day will look like
- Lead and develop a team of engineers, ranging from graduate to senior
- Work remotely in a single major time zone
- Coach, mentor, and offer career development feedback
- Identify and measure team health indicators
- Implement disciplined engineering processes
- Represent your team and product to stakeholders, partners, and customers
- Develop and evangelise great engineering and organisational practices
- Plan and manage progress on agreed goals and projects
- Be an active part of the leadership team, collaborating with other leaders
- Knowledge of cloud computing concepts & technologies, such as Kubernetes, Openstack, AWS, GCP, Azure, Ceph, etc.
- Practical knowledge of Linux and networking
- Experience in technical presales
- You are a dynamic person who loves to jump in new projects and interact with people
- Excellent verbal and written communication skills in English
- Passion and a track record of developing and growing people
- Experience in leading, coaching and mentoring engineers
- Organised and able to ensure your team delivers timely, high quality results
- An exceptional academic track record from high school and, preferably, university as well
- Willingness to travel up to 40% of the time. Field Engineers attend internal company events, external tech events and customer meetings.
- Second language - Spanish or French preferred
- Python knowledge
- Experience collaborating with external partners
- Experience collaborating with several internal teams and providing stakeholder feedback for engineering roadmaps
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues from your team and others
- Priority Pass for travel and travel upgrades for long haul company events
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Project Management and Information Technology
- Industries Software Development
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