170 Product Support jobs in Saudi Arabia

The Company

TaskHuman is organizing the world's human expertise, making coaching in 1000+ skills instantly accessible to you in a multitude of forms. Whether you connect live with a specialist on a 1:1 video call, message directly in-app, join a group session, or learn via coach-generated content, our value of human connection is the foundation of every interaction at TaskHuman.

The Opportunity

We are hiring a Product Operations & Customer Support Specialist to support both the behind-the-scenes work that keeps our product and processes running, and the user-facing support that keeps our customers happy. This is a versatile role designed for someone who thrives on variety, has strong attention to detail, and is excited to work across teams.

You'll partner closely with our product, marketing, and customer success teams helping us stay organized, efficient, and responsive as we scale.

Responsibilities:

Client Launch & Cross-Functional Support

• Support client launches by ensuring program access, codes, and materials are ready to go
• Collaborate with CSMs to prep assets and respond to one-off needs
• Double-check the details so cross-functional teams are set up for a smooth and professional launch

Operations & Execution

• Help manage and organize cross-functional projects
• Support program and content uploads in platforms like Admin Tool and WordPress
• Jump in on tools like Iterable and HubSpot to assist with workflows and campaigns
• Assist with light creative support like iPhone mockups or updating client slides

Customer Support & Concierge

• Respond to users in a timely, friendly, and clear way using templates and context to personalize
• Troubleshoot or escalate issues with a calm, solution-oriented mindset
• Pull call/user data from our internal tools to assist with issue resolution
• Help track and surface customer trends and issues in Jira to inform product improvements

General Support

• Help us stay grounded: keep things organized, documented, and moving
• Collaborate with leads to keep our project list visible and up-to-date
• Assist with international rollouts by supporting translated content and region-specific needs

Requirements:

• Bilingual English and Arabic.
• Bachelors level/advanced degrees desirable
• Ability to work US hours schedule as needed
• The ability to work independently as well as in a virtual team environment
• 2+ years of administrative, client service or customer support experience
• Command of project management and CRM tools (ClickUp, Iterable and Hubspot experience desirable)
• Excellent organizational and project management skills
• Ability to problem solve and multi-task with numerous deadlines
• Excellent interpersonal, verbal and written communication skills
• Genuine interest in the mission of TaskHuman and in being a part of something bigger than any one person or business group

TaskHuman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The Company

TaskHuman is organizing the world’s human expertise, making coaching in 1000+ skills instantly accessible to you in a multitude of forms. Whether you connect live with a specialist on a 1:1 video call, message directly in-app, join a group session, or learn via coach-generated content, our value of human connection is the foundation of every interaction at TaskHuman.

The Opportunity

We are hiring a Product Operations & Customer Support Specialist to support both the behind-the-scenes work that keeps our product and processes running, and the user-facing support that keeps our customers happy. This is a versatile role designed for someone who thrives on variety, has strong attention to detail, and is excited to work across teams.

You'll partner closely with our product, marketing, and customer success teams — helping us stay organized, efficient, and responsive as we scale.

Responsibilities:

Client Launch & Cross-Functional Support

• Support client launches by ensuring program access, codes, and materials are ready to go
• Collaborate with CSMs to prep assets and respond to one-off needs
• Double-check the details so cross-functional teams are set up for a smooth and professional launch

Operations & Execution

• Help manage and organize cross-functional projects
• Support program and content uploads in platforms like Admin Tool and WordPress
• Jump in on tools like Iterable and HubSpot to assist with workflows and campaigns
• Assist with light creative support like iPhone mockups or updating client slides

Customer Support & Concierge

• Respond to users in a timely, friendly, and clear way — using templates and context to personalize
• Troubleshoot or escalate issues with a calm, solution-oriented mindset
• Pull call/user data from our internal tools to assist with issue resolution
• Help track and surface customer trends and issues in Jira to inform product improvements

General Support

• Help us stay grounded: keep things organized, documented, and moving
• Collaborate with leads to keep our project list visible and up-to-date
• Assist with international rollouts by supporting translated content and region-specific needs

Requirements:

• Bilingual English and Arabic.
• Ability to work US hours schedule as needed
• The ability to work independently as well as in a virtual team environment
• 2+ years of administrative, client service or customer support experience
• Command of project management and CRM tools (ClickUp, Iterable and Hubspot experience desirable)
• Excellent organizational and project management skills
• Ability to problem solve and multi-task with numerous deadlines
• Excellent interpersonal, verbal and written communication skills
• Genuine interest in the mission of TaskHuman and in being a part of something bigger than any one person or business group

TaskHuman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Applicants can review our Privacy Policyhere . California applicants can review our Applicant Privacy Notice for California applicants here .

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The Company

TaskHuman is organizing the world's human expertise, making coaching in 1000+ skills instantly accessible to you in a multitude of forms. Whether you connect live with a specialist on a 1:1 video call, message directly in-app, join a group session, or learn via coach-generated content, our value of human connection is the foundation of every interaction at TaskHuman.

The Opportunity

We are hiring a Product Operations & Customer Support Specialist to support both the behind-the-scenes work that keeps our product and processes running, and the user-facing support that keeps our customers happy. This is a versatile role designed for someone who thrives on variety, has strong attention to detail, and is excited to work across teams.

You'll partner closely with our product, marketing, and customer success teams helping us stay organized, efficient, and responsive as we scale.

Responsibilities:

Client Launch & Cross-Functional Support

• Support client launches by ensuring program access, codes, and materials are ready to go
• Collaborate with CSMs to prep assets and respond to one-off needs
• Double-check the details so cross-functional teams are set up for a smooth and professional launch

Operations & Execution

• Help manage and organize cross-functional projects
• Support program and content uploads in platforms like Admin Tool and WordPress
• Jump in on tools like Iterable and HubSpot to assist with workflows and campaigns
• Assist with light creative support like iPhone mockups or updating client slides

Customer Support & Concierge

• Respond to users in a timely, friendly, and clear way using templates and context to personalize
• Troubleshoot or escalate issues with a calm, solution-oriented mindset
• Pull call/user data from our internal tools to assist with issue resolution
• Help track and surface customer trends and issues in Jira to inform product improvements

General Support

• Help us stay grounded: keep things organized, documented, and moving
• Collaborate with leads to keep our project list visible and up-to-date
• Assist with international rollouts by supporting translated content and region-specific needs

Requirements:

• Bilingual English and Arabic.
• Bachelors level/advanced degrees desirable
• Ability to work US hours schedule as needed
• The ability to work independently as well as in a virtual team environment
• 2+ years of administrative, client service or customer support experience
• Command of project management and CRM tools (ClickUp, Iterable and Hubspot experience desirable)
• Excellent organizational and project management skills
• Ability to problem solve and multi-task with numerous deadlines
• Excellent interpersonal, verbal and written communication skills
• Genuine interest in the mission of TaskHuman and in being a part of something bigger than any one person or business group

TaskHuman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are seeking a dedicated Customer Service Representative to join our team in Riyadh, Saudi Arabia. In this role, you will be the primary point of contact for our valued customers, ensuring their needs are met with professionalism, empathy, and efficiency. As a key member of our customer-focused organization, you will play a crucial role in maintaining high levels of customer satisfaction and contributing to our company's success.

• Respond promptly and effectively to customer inquiries via phone, email, and chat, striving for first-contact resolution
• Provide accurate information about our products, services, and policies to customers
• Process orders, refunds, and exchanges in a timely and accurate manner
• Identify and escalate complex issues to appropriate departments while keeping customers informed of progress
• Maintain detailed records of customer interactions and transactions using our customer relationship management (CRM) system
• Collaborate with team members to share knowledge and best practices for improving customer service
• Proactively identify opportunities to enhance customer experience and suggest improvements to existing processes
• Stay updated on company products, services, and policies to provide accurate and current information to customers
• Participate in regular team meetings and training sessions to continuously improve skills and knowledge
• Meet or exceed established performance metrics for call handling, customer satisfaction, and quality assurance
• Bachelor's degree in Business Administration, Communications, or a related field
• 1-2 years of experience in customer service or telesales
• Excellent verbal and written communication skills in English; bilingual proficiency (Arabic and English) is highly preferred
• Strong problem-solving abilities and attention to detail
• Demonstrated ability to remain calm and professional under pressure
• Proficiency in MS Office suite and familiarity with CRM systems
• Exceptional time management and organizational skills
• Customer-focused mindset with a commitment to delivering high-quality service
• Ability to adapt to changing priorities and handle multiple tasks efficiently
• Strong team player with a positive attitude and willingness to learn
• Basic computer literacy and typing skills

Job Title: Customer Service Supervisor

Location: Riyadh, Saudi Arabia

Company: Muvi Cinemas

Position Summary:

The Customer Service Supervisor plays a key role in leading the front-of-house team and ensuring an exceptional guest experience at Muvi Cinemas. This role involves supervising customer-facing staff, resolving escalated issues, ensuring service excellence, and maintaining operational standards during showtimes and daily cinema operations.

Key Responsibilities:

Customer Experience Management

• Supervise daily customer service operations, including box office, ushering, and concession areas.
• Ensure all guests receive timely, friendly, and efficient service.
• Address customer complaints and escalate unresolved issues to the Duty or Cinema Manager.
• Support the implementation of Muvi’s service standards and guest engagement strategies.

Team Supervision & Development

• Train, schedule, and coach CS team members to deliver consistent performance.
• Conduct daily team briefings and monitor on-floor behavior and appearance.
• Support new employee onboarding and ensure adherence to grooming and service standards.

Operational Support

• Assist in managing POS systems, ticketing, and cash handling processes.
• Monitor queues, lobby areas, and auditoriums to ensure smooth guest flow and readiness.
• Coordinate closely with other departments (F&B, maintenance, security) for service continuity.

Compliance & Safety

• Ensure staff comply with cinema SOPs, safety guidelines, and health regulations.
• Support emergency response procedures and customer evacuation protocols if required.
• Report any safety concerns or customer incidents to management.

Reporting & Feedback

• Prepare shift summaries, incident reports, and guest feedback logs.
• Recommend process improvements based on observed service gaps or guest input.
• Support special events, premieres, or high-traffic days with advanced planning and team coordination.

Qualifications:

• Diploma or Bachelor's degree in Business, Hospitality, or related field preferred.
• 2–4 years of experience in customer service, preferably in retail, hospitality, or entertainment sectors.
• Prior experience in a supervisory or shift leader role is essential.
• Strong interpersonal, communication, and problem-solving skills.
• Proficiency in POS systems and Microsoft Office.
• Willingness to work shifts, weekends, and holidays.
• Fluency in Arabic and English is preferred.

Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

We seek an energetic and enthusiastic Customer Service Administrator in Dammam, Saudi Arabia. The Customer Service Administrator is the voice of the KONE service department, focusing on multiple aspects of support in the service business. The successful candidate will provide administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer-facing activities in the field.

Responsibilities and key activities:

General administrative support for Sales and Maintenance Supervisors:

Service Sales support activities

1. Sends customer letters and supports mass updates in maintenance contracts
2. Processes maintenance contract cancellation requests and informs Billing Administrator when invoice cancellation or credit note creation is required
3. Supports preparation of new maintenance contracts from NEB or competition and for renegotiations
4. Supports VB Sales activities (documentation, quality checks, internal handover packs, etc.)
5. Carries out data checks and quality audits for new contracts from the KONE Shared Service Center
6. Supports specific tasks from sales (e.g., contract creation)
7. Takes ownership of customer queries forwarded from the first level and follows up with salesperson and other services to get a response

Maintenance Operations support activities

1. Manages safety and site access documents of site personnel as requested by site managers and ensures that data is collected and delivered to KONE SSC for input
2. Enters fitter scheduling plans (on duty and backup assignments) in Konect, coordinating changes/updates of maintenance plans in SAP
3. Supports in repair and maintenance visit planning and communication with customer
4. Takes ownership of customer queries forwarded from the first level and follows up with field Supervisor and other services to get a response
5. Creates planned service repairs when needed
6. Supports technician and supervisor in material-related requests (PR creation, check availability, and follow up on delivery)

Specialized administration and support tasks:

Repair Tendering activities:

1. Validates repair sales leads and any missing information with the help of a Maintenance Technician or Technical Helpdesk
2. Liaises with the Maintenance Supervisor on the progress of sales leads, tenders, and orders
3. Converts the sales lead to a tender depending on the contract coverage
4. Pre-alerts customer of coming tender, ensures we have the decision maker’s correct contact details, communicates the tender to the decision maker, and ensures the customer received it correctly
5. Proactively explains the tender content and value to the customer
6. Follows up with the customer to check on the customer's decision in a timely manner and to ensure we get the order
7. Answers customer's questions about the tender content, price level, discounts, and scheduling
8. Creates the work/service order and confirms the order was received and created
9. Receives and resolves customer queries and complaints about repairs forwarded from customer service
10. Manages the repair sales funnel and reviews targets in the sales cockpit to ensure we reach our repair business target

3rd party inspection administration:

1. Analyzes inspection needs and schedules individual inspections
2. Receives and analyzes inspection reports, contacts customer for actions, hands over repair tender leads to Repair Admin, and follows up closing the remarks
3. Creates service/work orders and requests spare parts
4. Takes ownership of customer queries forwarded from the first level and follows up with field Supervisor and other services to get a response

Support in public tenders

1. Supports sales in proposal creation (public tenders)
2. Assists in contract and sales order creation for public bids (admin handover)
3. Takes ownership of customer queries forwarded from the first level and follows up with salesperson and other services to get a response

Support in customer reporting

1. Verifies and inputs customer data in customer portals (mainly done in KONE SSC)
2. Prepares working instructions for KONE SSC to input relevant information to customer portals
3. Takes ownership of customer queries forwarded from the first level and follows up with salespersons and other services to get a response.

Are you the one?

1. Diploma or higher will be advantageous.
2. 1 - 2 years of experience in a similar role with a strong focus on administration tasks.
3. Ability to handle and meet multiple deadlines and coordinate priorities accordingly.
4. Excellent organizational skills – able to perform duties with minimal supervision.
5. Proficient in Microsoft (Word, Excel, Outlook, Teams) with SAP and CRM experience advantageous.
6. Excellent English language skills both spoken and written.
7. Considering nationalization requirements, this position is open exclusively to Saudi nationals.

Please upload an updated copy of your CV to your application and shortlisted candidates will be sent an automated video interview to complete.

Responsibilities :

• Oversee and manage the daily influx of leads for specific products of D&B.
• Handle client communication professionally, providing information about service offerings, addressing inquiries from existing clients, and supporting sales in fresh inquiries.
• Maintain a detailed record of inquiries, requests, complaints, and comments, ensuring follow-up with the relevant parties to facilitate necessary actions.
• Liaison with other departments to ensure timely fulfillment of deliverables.
• Direct requests to the appropriate individuals or teams for resolution.
• Cultivate and nurture professional relationships with existing customers.
• Be knowledgeable about all existing offerings of D&B.
• Provide accurate and comprehensive information as needed.
• Lead efforts in maintaining and updating the customer database.
• Contribute to research activities and play a key role in generating sales leads.

Education :

Graduate

Work Experience :

• 3-5 years of experience in managing corporate customers and B2B customer service.

Other Skills/Requirements :

• Proven track record in customer service, corporate customer service preferred.
• Strong communication and interpersonal skills.
• Demonstrated ability to work effectively in a team.
• Customer-oriented with active listening skills.
• Ability to multitask, prioritize, and manage time efficiently.
• Thrives in a high-pressure work environment.
• Ability to manage different stakeholders simultaneously.
• Ability to engage clients and manage expectations.

Manager – Customer Service and Documentation

Department:

Customer Service and Documentation

Grade:

G

Reporting to:

Managing Director

Direct reports:

None

Job purpose:

· Primary role is to manage the overall activities of the Import and Export Documentation and Customer Service Desk and all the relevant interactions/ correspondence with Customers, Customs/ Terminal Authorities, Internal Stakeholders, Vessel Partners (where applicable) to achieve the team’s KPIs.

Main tasks and responsibilities:

Customer Relations

· Core responsibility is to ensure all Import and Export Shipping Documentation are accurate, timely and in order, as per the requirements of various Regulatory/ Compliance Authorities.

· Enhance customer experience by offering smooth, hassle-free Import and Export Documentation activities, pertaining to Invoicing and final Delivery Order/ Bills of Lading release.

· Accurate invoicing capturing correct Tax requirements and application of Import and Export Detention tariffs within the system, automated/ manual, as applicable.

· Handling exception requests, managing delays by timely co-ordination for all procedures with internal/ external stakeholders.

· Managing email/ phone response to ensure timely response to internal and external customers.

· Timely follow up on all Delinquent boxes – Laden/ Empty return to ensure quick clearances and return of empties to the Equipment Inventory pool.

· Maintains thorough knowledge of services, as well as legislation and maritime rules & regulations.

· Manage Vessel/ Voyage changes and Customer Communications, as required.

· Attend Customs hearing/ enquiry, if necessary.

· Following prescribed KYC checks and maintaining relevant data/ records, as stipulated.

· Follow up with other Departments, on queries related to Import and Export procedures, to ensure end to end resolution.

· Adoption of new process/ tools/ roll outs and contribution/ feedback towards systems improvements to enhance efficiency and productivity.

· Strict adherence and compliance with processes & policies and local authority requirements and deadlines.

· Make SeaLead easy to do business with, through:

o Timely Delivery of Documents (Invoice/ Delivery Order).

o Timely Customs Filing, Cargo clearance and delivery.

o Pro-Active Notification of inbound shipments.

o Exception Management.

o Ensuring data integrity of systems.

· Support any ad hoc tasks assigned by management.

Dispute coordination, follow up on and closure

· Timely action and escalation of complex complaints, potential issues with Customs, related to filing/ amendments.

· Constant and urgent follow up with concerned internal/ external Parties to ensure customs filing on time, accurately.

· End to end follow up on Invoice disputes: receive disputes, investigate, coordinate with all stakeholders for fast resolution.

· Perform and report root cause analysis on delays/ errors : identify root causes and record them, check for repetitive trends and report to Management.

· Timely action and escalation of complex complaints, potential issues with Customs, related to IGM filing/ amendments to avoid any Penalties.

Leadership

· Train, develop and mentor team-members.

· Develop and maintain a Customer focused mindset in the Team.

· Monitor performance of individual Team Members and provide timely feedback for improvements.

· Willingness to provide support and coaching for team members and share Domain knowledge.

· Develop a robust succession plan and ensure people development and growth.

· Lead the team to achieve best-in-class Service.

· Responsible for employee engagement within the team.

Key interactions (Internal | External):

Internal: Across the Departments | Overseas offices .

Education requirements:

Language requirements:

Bachelor’s Degree or qualified professional

Good command of spoken and written English

Background and experience:

Competencies and skills:

· Minimum 10 years’ experience in the Container Shipping industry.

· Import/Export Shipping Processes and Documentation, Customs formalities is a must.

· Minimum 3-5 years’ experience in handling a small team.

· MS Office Applications and ability to prepare reports.

· Basic knowledge of geography and port operations.

· Manage and measure work performance.

· Excellent communication, written and verbal.

· Customer Orientated

· Attention to detail, error free working.

· Work well under pressure in a fast-paced and professional environment.

· Flexible, willing approach to adjust to new Systems/ Processes, when applicable.

Apply locations: Saudi Arabia - Riyadh
Time type: Full time
Posted on: Posted 18 Days Ago
Job requisition id: JR0004072

1. Communication with customers in written and via phone with defined SLA (response time) and quality standards
2. Keeping records of customer’s interaction and contacts
3. Researching required information using internal systems and resources
4. Communication and coordination with CS Team members, internal departments, and GB offices
5. Following-up in customer inquiries not immediately resolved
6. Identifying and escalating priority issues
7. Recommending process improvements
8. Duties and responsibilities can be changed after arrangement
9. Providing customers with correct and complete information
10. Ensuring maintaining of KPIs and SLAs
11. Ensuring the contact logging software is correctly used to allow reports and analysis
12. Maintaining internal rules

1. Secondary education degree or University degree (Bc/MA)
2. Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)
3. Fluent knowledge of 2nd foreign language (upper-intermediate, both written and spoken)
4. PC literate with experience with MS Office
5. Good communication skills

1. Previous experience in Customer Service is an advantage (international environment is a significant advantage)
2. Customer oriented
3. Attention to detail and accuracy
4. Enjoys a fast paced, ever-changing environment
5. Team player
6. Good analytical skills, focused on problem solving
7. Ability to handle stress
8. Multi-tasking
9. Experience with Salesforce