111 Product Demonstrations jobs in Saudi Arabia
Tactical Customer Engagement Lead
Posted today
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Job Description
- _ Location: Jeddah_
- _ Job type: Permanent, Full time_
- About the job
- Our Team:
- In Sanofi we develop and maintain relationships with thought leaders, presenting information and marketing new products to physicians and other healthcare professionals to ensure sales and patient identification numbers are met. To drive patient identification and reimbursement and sustain the patients on treatment, providing support to medical and paramedical communities on the optimum use of the product. Accountable for Greater Gulf Tactical SC Customer Engagement for top-segment of customers. Responsible for segmentation process in conjunction with Trade._
- Drives Greater Gulf SC collaboration strategy, joint scorecards & cost to serve improvements, coordinating all internal & external stakeholders._
- Works in close collaboration & complementary to TRM & GBUs._
- Main responsibilities:_
- Accountable for the SC Relationship with Priority customers, with specific SC Engagement focus on the top-segment (VIP) customers. Ensuring the following are in place:_
- _ Regular SC Operational meetings_
- _ Regular Customer visits_
- _ Joint Scorecards_
- _ Service Plans, Value-tracking, Satisfaction measures_
- _ Clear & regular communications to internal/external stakeholders_
- _ Knowledge of the Trade & Terms conditions._
- 2. Collaboration with Global Customer Fulfilment CoE:_
- _ Acts as local extension to Global Customer Fulfilment CoE, driving local execution of global strategy, providing coaching & support network to other local Customer Facing _associates_
- _ Actively participants in Global Customer Fulfilment community, sharing local best practice & adopting best practice seen elsewhere_
- _ Agree targets for value-creation & satisfaction_
- _ Customer Fulfilment strategy development._
- _ Customer commercial and Transactional Data._
- 3. Segmentation / Simplification / Collaboration_
- _ In collaboration with local TRM, conductss customer segmentation based on Global Customer Fulfilment CoE playbook_
- _ Drive development & execution of simplification plans_
- _ Ensures simplification benefits are realizable & tracked._
- _ Drives ‘level-up’ SC customer collaboration activity within Service Plans. Including: Brilliant Basics, trade terms, surcharge model & tactical collaborative opportunities_
- _ Ensures that demonstrable value-tracking is in place_
- 4. Customer Experience & Agile methodology_
- _ Embeds the agile mindset and methodology as integral part of the ways of working_
- _ Ensures regular ‘Voice of the Customer’ satisfaction measures are in place, both periodic i.e. VOLT/DELIGHT & real-time e.g. NPS/CSAT_
- _ Ensures action plans are in place to address satisfaction gaps & are well tracked_
- _ Drives Customer Ethnographer mindset in conjunction with Customer Engagement Specialists (studying the customer, learning about their environment & overall experience)_
- 5. Maintain Compliance_
- _ Abide by the requirements of the internal Code of Ethics including but not restricted to maintaining high professional standards of conduct in line with the Company procedure with a duty of care to the reputation of the Company_
- 6. Ethical Leadership_
- _ Escalates any decisions, or seek the support of colleagues or amendment if personal knowledge and understanding is not at the level required to carry out a part of the role._
- 7. Environmental and Safety Leadership_
- _ To care for his/her own safety and wellbeing and the safety of others, and to co-operate with the company to ensure a safe place of work. Employees are therefore expected to:_
- _ Support and conform to Company safety rules and procedures to ensure a safe and healthy working environment._
- _ Report any accident, incident or near miss, whether it be of personal injury or property damage_
- _ Assist in the investigation of accidents with the objective of introducing measures to prevent recurrence._
- Thoroughly read all safety documentation issues by the Company and comply with its requirements. Escalate any doubts or uncertainties to their supervisor and / or manager._
- KEY WORKING RELATIONSHIPS_
- INTERNAL_
- Cross Functional Collaboration with:_
- _ Customer Care_
- _ SANOFI Distribution Centers and their CS & Logistics teams, S&OP Leaders_
- _ Quality_
- _ Finance_
- Occasional Contact with:_
- _ Regulatory_
- _ Security_
- _ HSE_
- _ Legal_
- _ TRM_
- _ BUs_
- About you
- Experience: 3 to 5 years of experience in customer relationship management
- Soft skills: Analytical Skills ,numerical skills, communication skills & problem solving
- Education: _Bs. Degree in supply chain/Logistics or Pharmacy or Engineering or business_
- Languages: Fluent English & Arabic language is a must
- Pursue progress, discover extraordinary
- Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people - people from different backgrounds, in different loca
Customer Engagement & Presales ( Seidor One- KSA)
Posted 1 day ago
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KEY RESPONSIBILITIES :
- Operate as the lead point of contact for all matters specific to your customers.
- Build and maintain strong, long-lasting customer relationships.
- Oversee customer account management, including negotiating contracts and agreements.
- Adopt a technical understanding of the customers’ systems and requirements.
- Scope new requirements from customers and propose appropriate solutions to resolve issues.
- Act as the escalation point for the support desk.
- Conduct regular face-to-face meetings with customers.
- Promote new versions and software updates.
- Review existing systems to identify improvements.
- Quote customers for new work.
- Document issues for the project team to address.
- Perform technical scripting of customer requirements.
- Handle customer crises, coordinating efforts to restore services.
- Assist with debt collection by removing barriers to payment.
- Achieve individual sales targets.
Requirements
- Bachelor's degree in a relevant field; Master’s degree is a plus.
- Minimum 3 years of experience in a related field.
- Experience in SAP Business One / ERP software sales and hunting sales.
- Ability to work independently and drive sales.
- Languages: English and Arabic.
- Market knowledge and industry relevance.
- Good knowledge of SAP B1 / ERP products.
- Strong analytical, problem-solving, judgment, and decision-making skills.
- Excellent communication, negotiation, interpersonal, and organizational skills.
- Detail-oriented with experience addressing key business issues.
- Strong self-management skills.
- Team player with a positive attitude.
- Good relationship-building skills.
Customer Engagement & Presales ( Seidor One- KSA)
Posted 11 days ago
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Join to apply for the Customer Engagement & Presales (Seidor One - KSA) role at SEIDOR .
This role involves acting as the lead point of contact for customers, building strong relationships, managing accounts, understanding customer systems, proposing solutions, and supporting sales targets. Key responsibilities include conducting face-to-face meetings, promoting software updates, reviewing systems, quoting for new work, documenting issues, scripting customer requirements, managing crises, and assisting with debt recovery.
Requirements:
- Bachelor's degree in a relevant field; Master's is a plus.
- Minimum 3 years of related experience.
- Experience with SAP Business One / ERP sales and hunting sales.
- Ability to work independently and drive sales.
- Languages: English and Arabic.
- Strong product knowledge, analytical skills, communication, negotiation, and relationship-building skills.
- Self-management and team-oriented attitude.
Additional Details:
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Industry: IT Services and IT Consulting
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#J-18808-LjbffrAssociate Manager - Customer Engagement and Retention
Posted 11 days ago
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Trending
Job DescriptionThe role is responsible for developing and executing strategies that deepen customer relationships, increase lifetime value, and reduce churn. He/she focuses on driving meaningful engagement across the customer journey through personalized communication, targeted campaigns, and loyalty initiatives, and leverages data insights to design impactful retention strategies and enhance the customer experience. Key responsibilities include managing customer segmentation, overseeing lifecycle marketing efforts, and implementing retention programs that foster long-term brand loyalty.
This role requires a strong blend of strategic thinking, customer-centricity, and hands-on execution skills, along with a deep understanding of CRM tools, digital marketing channels, and behavioral data analytics. The ideal candidate is passionate about building lasting customer relationships and has a proven track record in engagement and retention marketing.
Responsibilities- Support Developing segmented engagement plans to address the unique needs and preferences of different customer groups.
- Manage loyalty programs and initiatives that drive long-term customer relationships.
- Execute campaign performance for retention and engagement across multiple channels, platforms, and products.
- Handle engagement campaigns aimed at improving subscriber retention across multiple channels (email, direct mail, on-site messaging, and others)
- Analyze marketing campaign performance including email metrics, conversion, and retention to understand effectiveness and ROI.
- Analyze digital platform usage to identify various targets and help tailor marketing communications segmented for those audiences.
- Identify opportunities for user engagement and process improvement, quantify the impact, and drive implementation
- Lead efforts to improve the overall customer experience by identifying pain points and implementing solutions.
- Oversee customer feedback collection through surveys, focus groups, and other channels to gather actionable insights.
- Monitor and optimize engagement initiatives to ensure they meet performance targets and contribute to retention goals.
- Develop and monitor key customer health metrics, such as engagement, satisfaction, usage patterns
- Perform any other duties assigned to by line manager related to the nature of the work
- Enforce, incorporate, and comply with all necessary controls and related information security policies, procedures, practices, training, reporting, personal due diligence and vigilance, within departmental/unit activities and operations.
Preferred Qualifications
- A tertiary-level qualification from an internationally recognized institution in Marketing, Business, Communications, or a related field.
Years & Nature of Experience
- Recommended to be a fresh graduate to 3 years of experience in customer engagement, CRM, lifecycle marketing, or retention-focused roles.
- Strong knowledge of CRM and marketing automation platforms.
- Proven track record of driving customer engagement and retention through data-driven strategies.
- Experience working with customer segmentation, audience building, and personalization strategies.
- Comfortable managing multiple projects in a fast-paced, cross-functional environment.
Retail Sales Executive
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About The Role
Ensure the fastest development of profitable sales growth within KSA in the Retail Channel in line with GROHE’s Mission. The primary purpose of the role is to manage the retail channel and to achieve annual sales targets, drive the increase in market share within this sector and enhance the geographical presence of Grohe within the region.
IMEA (India, Middle East, Africa)
Saudi Arabia
LE_0175-Grohe Saudi Arabia Ltd. Co
Limited Contract
Hybrid
Full or Part Time
1 June 2025
About The Role
Ensure the fastest development of profitable sales growth within KSA in the Retail Channel in line with GROHE’s Mission. The primary purpose of the role is to manage the retail channel and to achieve annual sales targets, drive the increase in market share within this sector and enhance the geographical presence of Grohe within the region.
Key Responsibilities
- Stay updated on the complete range of Grohe products including faucets, shower systems, concealed cisterns, flush plates, thermostats, and smart solutions.
- Perform in-store product demonstrations using live displays (where available), focusing on innovative features such as water-saving technology or touchless operation.
- Build strong relationships with retail store staff, owners, and purchasing teams to ensure alignment in promoting Grohe products.
- Provide product training and sales tips to store staff to improve overall Grohe sales performance.
- Support store-level activities like product launches, mini-events, or promotional drives.
- Ensure that Grohe products are well-displayed, clean, and stocked in compliance with brand guidelines.
- Place marketing materials such as brochures, banners, and display boards as per Grohe’s visual merchandising standards.
- Report damage or missing promotional materials or displays and coordinate replacements.
- Track daily customer interactions, inquiries, quotations, and confirmed sales.
- Maintain and share weekly and monthly sales performance reports.
- Follow up on leads and coordinate with retail staff or the Grohe distributor for conversion and fulfillment.
- Monitor competitor brands present in the store and provide feedback on pricing, promotions, and customer preferences.
- Identify trends in customer demand and suggest new ideas to enhance Grohe's retail presence.
- Coordinate with retail staff to ensure adequate stock of fast-moving Grohe items.
- Raise alerts for low or out-of-stock products and coordinate restocking with Grohe’s partners.
- Represent Grohe with professionalism, aligning with the premium nature of the brand.
- Follow all retail and brand SOPs (Standard Operating Procedures) related to customer interaction, data handling, and reporting.
- Preferred: Bachelor’s degree in Business, Marketing, or a related field.
- 2–5 years of experience in retail sales, preferably in the bathroom fittings, building materials, or luxury products industry.
- Experience in customer handling and in-store merchandising.
- Prior work in premium or luxury brands is a plus.
- Excellent communication and interpersonal skills.
- Strong sales and negotiation skills.
- Good understanding of retail displays and visual merchandising.
- Familiarity with CRM systems and POS software.
- Basic knowledge of plumbing products or interior design trends.
- Fluent in Arabic mainly and English.
- Professional appearance and customer-centric attitude.
- Strong team player and self-motivated.
- Seniority level Entry level
- Employment type Full-time
- Job function Sales and Business Development
- Industries Manufacturing
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#J-18808-LjbffrRetail sales associate
Posted 1 day ago
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Retail Sales Associate
We are currently seeking motivated and customer-oriented individuals to join our team as Retail Sales Associates in Medina, Saudi Arabia. As a Retail Sales Associate, you will be responsible for providing excellent customer service, promoting and selling products, and ensuring the overall satisfaction of our customers.
Responsibilities:
- Greet customers and assist them in finding the right products
- Provide product knowledge and recommendations to customers
- Process transactions accurately and efficiently using our point-of-sale system
- Maintain the cleanliness and organization of the retail store
- Assist in inventory management and restocking shelves
- Handle customer inquiries, complaints, and returns in a professional manner
- Meet sales targets and contribute to store's profitability
Requirements:
- Previous experience in retail sales preferred but not required
- Fluent in English with basic knowledge of Arabic (preferred)
- Exceptional customer service skills
- Ability to work in a fast-paced environment with minimal supervision
- Strong communication and interpersonal skills
- Must be able to work flexible hours including weekends
- Preference given to Indian nationals residing in Medina
We offer part-time positions with competitive salary packages, free visa sponsorship, and a complimentary ticket upon completion of one year of service. Accommodation will not be provided for this position. Women are highly encouraged to apply for this job opportunity.
Join our team today and embark on an exciting career in retail sales!
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#J-18808-LjbffrRetail sales associate
Posted 1 day ago
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Retail Sales Associate - Jeddah, Saudi Arabia
We are seeking a dynamic and customer-oriented Retail Sales Associate to join our team in Jeddah, Saudi Arabia. As a Retail Sales Associate, you will be responsible for providing exceptional service to our customers and driving sales in our retail store.
Responsibilities:
- Greet and assist customers with their purchases
- Provide product knowledge and recommendations to customers
- Process transactions accurately and efficiently using the POS system
- Maintain a clean and organized store environment
- Monitor inventory levels and restock products as needed
- Meet sales goals set by management
- Handle customer inquiries and complaints in a professional manner
- Collaborate with team members to ensure a positive shopping experience for customers
Requirements:
- High school diploma or equivalent
- 1-2 years of experience in retail sales, preferably in the fashion industry
- Customer service oriented with excellent communication skills
- Basic math skills and ability to handle cash transactions
- Ability to multitask and work in a fast-paced environment
- Fluent in Malayalam (preferred)
- Must be willing to work full time with accommodation provided (for women only)
We offer a competitive salary of 900$ per month, along with opportunities for growth within the company. If you have a passion for fashion, excellent customer service skills, and are looking for an exciting career opportunity, then we want to hear from you! Apply now to join our team as a Retail Sales Associate in Jeddah.
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Retail Sales Consultant
Posted 5 days ago
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High-level Job Purpose Statement
Responsible for showing and selling new cars to people who visit the showrooms. As customer representatives greet arriving customers and make themselves available to answer questions; explain the features of different models and apprise shoppers of financing options and warranties.
Essential Duties and Responsibilities
- Meet and maintain monthly/annual sales targets
- Greet potential customers while adhering to Company policies and procedures for presentation dress code, cleanliness of work space and timekeeping; project and maintain the proper image of the Company and product
- Use the Sales Kit throughout the selling process to ensure that the proper standards of presentation and process are followed
- Determine customer needs and requirements for a particular vehicle
- Agree with the customer on the type of vehicle required and support the recommendation by emphasizing the benefits of the vehicle
- Maintain confidentiality in all aspects of the business as outlined in the Company’s policies and procedures
- Maintain a warm, friendly, helpful, and enthusiastic attitude throughout the sales process
- Check the system for vehicle availability
- Ensure full understanding of various financing packages, calculations, and documentation requirements
- Assist the customer in choosing the best financing option for them.
- Follow up on the approval for customer financing
- Initiate orders through approved sales guidelines
- Use the approved Customer Communication Schedule to ensure proper tracking after the sale is made
Post Sale
- Implement approved vehicle scheduling and delivery process
- Contact the customer three days after vehicle delivery to ensure customer satisfaction with the sale; remind him of first service visit and inform him that he may receive calls for survey purposes
- Ask for referrals for other potential customers
Minimum Requirements for the Role
Qualifications
University Degree / Diploma
Experience
1 years’ minimum experience in field sales;
- Knowledge, Skills and Abilities
- Excellent verbal and written communication skills
- Fluent in English and Arabic.
- Excellent interpersonal skills
- Seniority level Associate
- Employment type Full-time
- Industries Motor Vehicle Manufacturing
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#J-18808-LjbffrRetail sales associate
Posted 9 days ago
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Retail Sales Associate - Jeddah, Saudi Arabia
We are seeking an experienced Retail Sales Associate to join our team in Jeddah, Saudi Arabia. The ideal candidate will have excellent customer service skills and be able to maintain a positive attitude in the workplace.
The successful applicant must possess a biometric passport and be able to work on a contract basis. No English language proficiency is required for this position. We welcome applications from students looking for part-time or full-time work.
The Retail Sales Associate will be responsible for providing customers with excellent assistance in the store, including answering their questions about products, helping them find items of interest, and processing transactions using our POS system. The Associate will also need to ensure that all merchandise is priced correctly and stocked neatly on the shelves. Additionally, they may be asked to assist with other tasks as assigned by the store manager.
We are looking for someone who is enthusiastic about retail sales and customer service, has excellent communication skills, and is comfortable working in a fast-paced environment. If you think you are the right fit for this position, please apply now!
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#J-18808-LjbffrRetail sales associate
Posted 9 days ago
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Retail Sales Associate - Jeddah, Saudi Arabia
Our retail store in Jeddah is seeking a highly motivated and customer-oriented Retail Sales Associate to join our team. The ideal candidate will be a Pakistani or Malayalee national with previous experience in retail sales and a strong passion for customer service.
Responsibilities:
- Greet and assist customers in a friendly and professional manner
- Understand customers' needs and recommend appropriate products
- Process sales transactions accurately and efficiently
- Maintain knowledge of current promotions, policies, and products
- Keep the store clean, organized, and visually appealing
- Handle customer inquiries, complaints, and returns in a timely manner
- Collaborate with team members to achieve sales goals
Requirements:
- Pakistani or Malayalee national preferred
- Previous experience in retail sales or customer service required
- Excellent communication and interpersonal skills
- Basic math skills for processing transactions
- Ability to work flexible schedules including weekends and holidays
- Must have valid residency permit (Iqama) or transferable visa
We offer:
- Competitive salary of 1300$
- Part-time position with potential for full-time employment
- Free visa sponsorship and round-trip ticket to Saudi Arabia
- Training opportunities for career growth
If you are passionate about providing exceptional customer service and have the required experience, we would love to hear from you. Apply now to join our dynamic team!
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1200 $
17-06-2025
3000+
3 minutes ago
3000+
3 minutes ago
Honest and trustworthy applicant are needed
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