13 Process Improvements jobs in Saudi Arabia

Are you a process wizard ready to transform chaos into streamlined success? We're hiring a Process Optimization Engineer with 4-5 years of hands-on experience to supercharge our operations.

Your Mission:
Analyze "as-is" workflows, pinpoint gaps, and architect "to-be" designs using BPMN. Eliminate redundancies, deploy automations with RPA/AI tools like UiPath & Celonis, and lead implementations for seamless rollouts.

Must-Haves:
Mastery in BPM tools (Camunda, ARIS), Agile/Lean, sharp analytics, and team orchestration. Arabic fluency? That's our top priority

Position Overview

We seek a skilled Process Optimization Engineer for our operations team. You will analyze, redesign, and optimize business processes to boost efficiency. Focus on spotting inefficiencies, closing gaps between current and future states, and driving improvements via workflows, automation, and new technologies. Expect hands-on implementation and cross-team collaboration for real results. Enjoy a collaborative environment, growth opportunities, competitive pay, benefits, and flexible work—impacting global efficiency with top tools

Key Responsibilities

• Analyze current systems, processes, and workflows to map the "as-is" state
• Partner with stakeholders to define the "to-be" state, pinpoint gaps and redundancies
• Capture gaps and recommendations in detailed reports using BPMN for vivid visuals
• Architect streamlined workflows and designs to eliminate redundancy and elevate efficiency
• Identify and integrate automation tools with cutting-edge tech to automate repetitive tasks
• Spearhead improvements through prototyping, piloting, and full rollout
• Direct implementation teams in testing, resolving issues, and refining for seamless adoption
• Measure post-launch metrics, harvest feedback, and iterate designs for sustained impact
• Track trends in process design, BPM tools (e.g., Camunda, Bizagi, Visio), and tech like AI mining, RPA, and low-code platforms
• Coach junior team members and disseminate best practices in optimization

Qualifications and Requirement

• Bachelor's in Industrial Engineering, BPM, Computer Science, or related field. BPM certs (e.g., CBPP, BPMN 2.0) preferred
• 4-5 years as a Process Engineer, with proven process analysis and optimization achievements; mastery in full process lifecycle, from evaluation to deployment
• Excel in BPMN for modeling and visualizing workflows; command process design, gap analysis, root cause detection, and redundancy elimination
• Leverage BPM tools (e.g., ARIS, Lucidchart, Signavio) for modeling and documentation; harness optimization tech like Celonis mining, UiPath RPA, and digital enablers
• Apply sharp analytical and problem-solving skills to convert needs into solutions; excel in communication to orchestrate teams during testing and rollout
• Master Agile or Lean methodologies to propel process projects; prioritize Arabic fluency (spoken/written)

Overview

Arthur Lawrence is urgently looking for a Manager – Business Process Management for a client in Riyadh, KSA. Kindly review the Job requirements below. Your immediate application will enable us to place you successfully.

• 7+ years of experience in business process management & improvement
• Experienced in banking policies & procedures, project management, strategic planning, and financial management
• Proficiency in reporting, documentation, and technical analysis
• Bachelors/Masters degree in finance, banking or a related field

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enables organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.

We are an UN Women Empowerment Principal Signatory and are certified from National Minority Supplier Development Council.

• Winner of Entrepreneur 360 Award (2019).
• IAOP Award; Ranked in top 100 internationally.
• Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest growing companies in America.
• Named one of the top ten fastest growing businesses in Houston in 2016.
• Ranked 25th in the HBJ’s Fast 100 Private Companies Award in 2017.

We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People and Stewardship. Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.

• Fixed-Term Contract / Project Management

Assystem is an international company with one mission: accelerate the energy transition around the world.

Finding solutions to climate change is the priority of the 21st century, and means switching to low-carbon energy. At Assystem, our mission is to accelerate the energy transition worldwide. To achieve this, our 7,500 Switchers combine their historical engineering expertise and project management with digital technologies.

In our 12 countries (Europe, Middle East, Asia) of operation, we are working on the production and distribution of low-carbon electricity, through the development of nuclear and renewable energies. We are also supporting the modernisation and development of energy grids, managing the setup and siting for new transmission and distribution networks, and using hydrogen to decarbonise the transport and industry sectors.

Job Description:

The Design Business Process Expert role is responsible for conducting thorough stakeholder interviews and gathering crucial information to develop IT Solution Tools-oriented Process Mapping and Process Workflow Diagrams. It is of utmost importance to ensure the seamless integration of users’ Business Requirements, with a primary focus on the PLAN and DO phases, working closely with the infrastructure implementation team. As a vital member of the QA Team with a good experience in both engineering and energy projects, the Design Business Process Expert will play a pivotal role in collecting Business Process information, preparing Workflow Diagrams, and suggesting appropriate IT Platform Solutions. By proactively addressing Integration and Software constraints upfront, the employee will minimize the necessity for frequent Workflow Diagram updates, thereby fostering a streamlined approach in defining Business Process Requirements during Phase II A. Additionally, the role involves overseeing the completion of IMS documentation for Digitalization on a Platform and ensuring readiness for IMS PHASE I and II Processes Workflow Diagrams implementation within the automated Software of the IT Infrastructure.

Key Responsibilities and Accountabilities:

1. Strategically gather information from stakeholders to develop and refine IT Solution Tools for effective Process Mapping and Workflow Diagrams.
2. Ensure the full integration of user business requirements, aligning IT solutions with project objectives.
3. Work collaboratively with the infrastructure implementation team during the PLAN and DO phases to ensure cohesive project progression.
4. Advise on and implement suitable IT Platform Solutions, addressing any integration and software constraints proactively.
5. Manage the completion and readiness of IMS documentation for digitalization, ensuring that IMS PHASE I and II processes are prepared for seamless integration within the IT infrastructure.

Qualifications:

• Bachelor’s degree in engineering, Computer Science, or related field required.
• Professional certification in Project Management or Business Process Management is preferred.

Work Experience:

• Minimum of 10 years’ experience in IT infrastructure projects, with extensive involvement in process mapping and business analysis.
• Previous experience in energy projects or similar high-stake environments is highly desirable.

Required Skills and Personality:

• Exceptional analytical and problem-solving skills.
• Proficiency in data management and workflow design software.
• Strong communication and interpersonal skills to effectively interact with all levels of the organization.
• Demonstrates strong leadership and decision-making capabilities.
• High level of integrity and professionalism.
• Adaptable and capable of working under pressure in a fast-paced environment.

Security clearance:

This role requires the successful candidate to hold a minimum of a Security Check (SC) clearance without any caveats to that clearance.

Due to the nature of work this role will be delivering and for the protection of certain assets, the successful candidate has to be a UK national or in MoD approved cases a Dual National from a non-ITAR country.

We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people’s ability to dare are the only things that matter! Bring your unique contributions and help us shape the future.

Position Objective:

The Business Process Management (BPM) Consultant is responsible for evaluating, designing, and optimizing organizational processes to improve efficiency, compliance, and alignment with international best practices. The role involves process assessment, documentation, benchmarking, policy development, performance monitoring, and capability building for sustainable process management.

Job Description & Responsibilities:

• Evaluate and analyze current business processes, procedures, and related policies to identify gaps, redundancies, and opportunities.
• Design and document new or improved business processes aligned with organizational goals using BPM standards (e.g., BPMN).
• Draft, review, and update process-related policies and procedural manuals to ensure clarity and compliance.
• Conduct benchmarking activities to align internal processes with industry best practices (APQC, ISO, EFQM).
• Recommend and implement process optimization strategies to enhance efficiency and reduce waste.
• Support process changes, monitor outcomes, and measure results through KPIs and dashboards.
• Provide coaching and knowledge-transfer sessions to internal teams to strengthen BPM capabilities.
• Encourage adoption of continuous improvement practices and accountability across departments.

Qualifications & Experience:

• Bachelor's degree in Industrial Engineering, Business Administration, Quality Management, or related field (Master's degree preferred).
• Minimum 10 years of hands-on experience in BPM, process improvement, and policy development.
• Professional certifications preferred: Lean Six Sigma, CBPA, BPM, PMP, ISO.
• Proven experience with process modeling tools (especially ARIS) and strong skills in Microsoft Excel, PowerPoint, and Visio.
• Deep knowledge of international standards and frameworks such as APQC and ISO 9001.
• Strong analytical, documentation, and process design skills.
• Prior experience in government or semi-government entities with knowledge of governance and public sector operations.
• Fluent in Arabic and English (Arabic mandatory).

Company Description

Leader Investment Group (LIG) is a multinational corporation and a global leader in Management Consultation, Executive Consultation, Digital Transformation, and IT. LIG specializes in helping businesses modernize through Business Process Solutions, IT Solutions, and Digital Transformation. We offer industry-based consultative approaches tailored to address business challenges, serving a variety of industries in the Middle East. Our strategic consultancy services are designed to meet the unique needs of enterprise firms worldwide. LIG has offices in Saudi Arabia, UK, USA, India, and Egypt.

Role Description

This is a full-time, on-site role located in Riyadh for a Business Process Outsourcing Manager. The role involves overseeing and managing business process outsourcing activities, developing strategies to improve business processes, conducting data analysis, and ensuring effective communication with stakeholders. The manager will also handle finance-related tasks and ensure outsourcing activities align with company objectives and regulatory standards.

1. Client Engagement & Project Handover

2. People & Process Management

3. Operational Delivery

4. Continuous Improvement & Efficiency

5. Client Satisfaction & Reporting

Qualifications

• Business Process and Outsourcing experience
• Strong Analytical Skills to analyze data and develop effective business strategies
• Excellent Communication skills for interacting with stakeholders and managing teams
• Finance knowledge to handle finance-related tasks and ensure regulatory compliance
• Proven leadership and management skills
• Bachelor's degree in business administration, Finance, or related field
• Relevant industry certifications are a plus

Job Title: Senior Business Process Analyst (ARIS Expert)

Location: Riyadh, Saudi Arabia

Job Summary:

We are seeking a skilled and detail-oriented 
Senior Business Process Analyst
 with hands-on experience in 
ARIS
 for enterprise process modeling, optimization and a solid understanding of 
financial regulations
 and the 
capital markets landscape in Saudi Arabia
. This role plays a critical part in designing, optimizing, and governing business processes in alignment with 
CMA (Capital Market Authority)
 regulations and industry best practices.

You will collaborate with cross-functional teams, gather business requirements, and support digital transformation by translating complex workflows into structured, standardized process models.

Key Responsibilities:

1. Lead end-to end 
   business process modeling
    initiatives using 
   ARIS
    to document, analyze, and optimize current and future state processes.
2. Facilitate workshops and interviews with stakeholders to gather process requirements, pain points, and improvement opportunities.
3. Design and maintain standardized process models using 
   ARIS BPA
    methodology and industry-standard frameworks (e.g., BPMN 2.0).
4. Work closely with business and IT teams to align process designs with system capabilities and project goals.
5. Analyze process performance using KPIs and identify bottlenecks, redundancies, and compliance gaps.
6. Develop and maintain a centralized 
   process repository
    in ARIS to ensure accessibility, governance, and traceability.
7. Ensure compliance with internal control frameworks, regulatory requirements, and quality standards.
8. Support change management initiatives related to business process changes.
9. Train and support business users in understanding and utilizing ARIS models for better decision-making and transparency.

Required Qualifications:

• Bachelor's degree in Business Administration, Computer Science, Industrial Engineering, or a related field.
• 4+ years of experience in 
  Business Process Analysis
  , including at least 
  3 years of experience working with ARIS
  .
• Proven expertise in 
  ARIS Designer, ARIS Architect
  , and 
  ARIS Publisher
  .
• Strong knowledge of 
  BPMN 2.0
  , process governance, and lifecycle management.
• Experience in process improvement methodologies (Lean, Six Sigma, Kaizen, etc.).
• Strong analytical and documentation skills with attention to detail.
• Excellent communication and stakeholder engagement skills.
• Experience working in 
  Agile
  , 
  DevOps
  , or 
  digital transformation
   environments.

Preferred Qualifications:

• ARIS certification or formal training in ARIS toolset.
• Experience with process mining tools (e.g., ARIS Process Mining, Celonis).
• Knowledge of enterprise architecture (EA) frameworks like 
  TOGAF
  , 
  Zachman
  , or 
  BIZBOK
  .
• Familiarity with 
  compliance and regulatory frameworks
   (ISO, SOX, GDPR, CMA, etc.).
• Experience in industries such as 
  financial services
  , 
  Capital Market, Banking
   or 
  government
  .

Soft Skills:

• Strong problem-solving and critical-thinking ability.
• Ability to handle multiple priorities and projects simultaneously.
• Highly organized and process-driven mindset.
• Influential team player with leadership potential.

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description
What you get to do in this role:
The Expert Services team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of this diverse team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

Within the Customer Excellence Group, we have product expert practices that form the Expert Services group. One of these practices is the
Employee Workflows
team which is responsible for the implementation, advisory, best practices, innovation, and architecture for our customers and partners, focusing on
HR Service Delivery
solutions.

The Role
Principal Business Process Consultants (BPCs) build long-term customer relationships through exceptional consulting and end-to-end process improvements. Leveraging their domain expertise, they are deeply engaged in the early stages of process design, partnering with technical consultants to lead workshops, gather requirements, and craft functional specifications. They ensure solutions align with business needs, address compliance deviations, and drive successful outcomes by analyzing workflows, implementing automation, and collaboration.

What You Get To Do In This Role

• Collaborate with senior stakeholders to align on strategic goals, document requirements, and lead more complex implementations compared to Senior Business Process Consultants
• Develop the ability to consistently demonstrate business process thought leadership to the customer during times of ambiguity or conflict
• Analyze current processes and workflows to identify improvement areas, define measures to evaluate improvement using the ServiceNow platform, and share insights with product teams, and advocate leading practices
• Coach and mentor junior team members (Senior BPC, BPC and Associate BPC) on solutioning, building expertise, and project challenges as they arise
• Share learnings and new practices across the BPC community
• Contribute towards continuous improvement of leading practices
• Customer facing role with some travel within EMEA

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Significant business process consulting experience within complex, global organizations with the ability to influence and consult in an Enterprise Software delivery environment
• Experience in defining and deploying future-state business processes and in identifying solutions from a people, process and technology perspective
• Experience and/or willingness to grow in ServiceNow NowAssist products
• Excellent communication and presentation skills
• Experience in advising and analysing Product strategies based on business priorities
• Excellent interpersonal skills, customer-centric attitude , and experience working with diverse team
• Experience in analysing and recommending HR/ITSM strategies based on business priorities
• Fluency in Arabic and English is essential

Additional Information

Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

Valleysoft is a premier IT solutions provider, committed to delivering innovative and effective business solutions that empower organizations to excel. We specialize in optimizing business processes through technology, helping our clients navigate the complexities of digital transformation.

We are currently seeking an eProcess Business Process Management (BPM) Consultant with expertise in Oracle to join our dynamic team. In this role, you will be responsible for analyzing, designing, and implementing efficient business processes using Oracle BPM tools to enhance organizational performance.

The ideal candidate will have a strong background in business process management methodologies, experience with Oracle BPM solutions, and the ability to drive process improvements. If you are enthusiastic about leveraging technology to optimize business operations and have the capability to work closely with cross-functional teams, we encourage you to apply

Responsibilities:

• Analyze existing business processes and identify areas for improvement through Oracle BPM solutions.
• Design and implement effective business process management strategies and workflows using Oracle BPM software.
• Collaborate with business stakeholders to gather requirements and translate them into functional specifications.
• Facilitate workshops to map out current state processes and identify desired future state processes.
• Monitor and analyze process performance metrics to ensure effectiveness and efficiency.
• Provide training and support to users on BPM solutions and process management best practices.
• Document processes, workflows, and BPM configurations for reference and compliance.
• Stay updated on industry trends and Oracle BPM advancements to provide best-in-class consulting services.

Requirements:

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• 3-5 years of experience in Business Process Management or similar roles, with specific experience in Oracle BPM.
• Proven knowledge and experience implementing Oracle BPM solutions.
• Strong understanding of business process modeling, design, and methodologies.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Strong verbal and written communication skills, with the ability to present complex concepts clearly.
• Project management skills, with the capacity to manage multiple tasks and projects simultaneously.

Skills:

• In-depth knowledge of Oracle BPM tools and platforms.
• Experience with process mapping and modeling tools.
• Ability to collaborate effectively with technical and non-technical stakeholders.
• Familiarity with Agile methodologies is desirable.
• Automation of internal processes. This system built using Oracle BPM and has its portal that built by ADF pages. Starting from process design forms, to establishing dB relationships are defined for each new process, in this application. 15 processes are covered so far in the tool like Facility management, Material Manageemnt, Security, ID Card Management, Corporate communication, New employee process, Parking, Extern trainings etc.

The Head of Business Process Outsourcing (BPO) will lead the strategy, operations, and client delivery for the BPO division of Leader Group. This role is responsible for ensuring seamless client onboarding, managing large operational teams, delivering high-quality outsourced services, and driving continuous improvements in efficiency, technology, and customer satisfaction. The Head of BPO will act as the primary liaison between clients and internal operations, ensuring that service levels, KPIs, and business outcomes are consistently achieved.

Key Responsibilities

• Client Engagement & Project Handover
• Act as the main bridge between clients and internal teams during project initiation and transition.
• Understand client business needs, scope of outsourced processes, and service-level expectations.
• Oversee smooth handover from sales/pre-sales to delivery teams.
• People & Process Management
• Lead, manage, and allocate staff resources to ensure optimal project delivery.
• Oversee training and onboarding to align teams with client workflows and standards.
• Monitor staff performance, productivity, and compliance with KPIs and SLAs.
• Operational Delivery
• Ensure day-to-day service delivery meets deadlines, KPIs, and client requirements.
• Manage work schedules, shifts, and workloads effectively.
• Resolve operational challenges and escalations swiftly.
• Identify inefficiencies and implement process improvements.
• Introduce automation, reporting dashboards, and digital tools to optimize delivery.
• Drive cost efficiency while maintaining high service quality.
• Client Satisfaction & Reporting
• Build strong, trust-based client relationships by acting as a strategic partner.
• Deliver regular performance reports, insights, and recommendations to clients.
• Handle escalations and ensure proactive resolution of client concerns.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Management, or related field (MBA preferred).
• 12+ years of experience in BPO operations, with at least 5 years in a senior leadership role.
• Strong track record of managing large-scale outsourced operations in Saudi Arabia or GCC markets .
• Expertise in process management, KPI-driven delivery, and customer relationship management.
• Experience implementing technology solutions such as workflow automation, CRM, or reporting dashboards.
• Proven ability to lead, motivate, and manage cross-functional teams.
• Fluent in English; Arabic proficiency preferred.
• Strategic leadership & vision
• Operational excellence & efficiency improvement
• Strong client relationship management
• Problem solving & crisis management
• Team leadership & staff development

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