58 Policy Management jobs in Saudi Arabia

Description

Reporting to the Operations Manager, this lead position will be responsible for oversight and governance of the Operational Compliance function, including supervising responsibilities of the team. The Compliance function will be a critical area within Operations that will drive the activation of group insurance policies based on a complex review of our clients and customers, including risk assessments of their company profile and accuracy of data provided. The role requires key communication skills in order to partner with various teams across the organization and provide solutions for issues and ongoing improvements.

**Responsibilities**:
Plan and coordinate the operational activities to guarantee compliance with local Laws and Regulations.
Set targets and measure performance
Own responsibility of escalations and issues related to the team
Provide extensive support and guidance to Regional and International teams on Middle East compliance queries and requirements.
Govern compliance data gathering and validation activities on regular basis
Maintain issue log to identify gaps and opportunities for process improvements.
Support with internal and external audits
Stays updated with the regulatory requirement with the changes and impart inter-department training when needed.
Closely partner with regional sales and client management teams to provide advice, support and guidance on all regulatory and compliance matters.
Support the teams to identify all compliance risks, help gather missing information and avoid non-compliance cases.
Establish and maintain relationships with key stakeholders

Experience & Competencies

Minimum Bachelor's degree
Excellent English and Arabic written and oral communication skills
People management and reporting experience
Exceptional organizational and time-management focus
Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to severe complexity.
High proficiency in MS office, excel in particular
Great rapport building and communication skills
Strong problem solving, leadership skills, analytical and decision-making skills
Minimum of 3 years’ experience of the Middle East insurance market and its associated risks

About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

This is a broad and general role that will get involved in a range of compliance activities, with the view to specialize as the role evolves. The compliance officer will support the Middle East region, giving great exposure to a range of products and business units. You are expected to help deliver the compliance monitoring programme ensuring the business is meeting regulatory requirements and all policies, procedures and systems are in line with company compliance plan.

**Responsibilities**:
Perform below duties; to ensure that all policies and procedures are implemented and well documented.

Plan and coordinate the operational activities to guarantee compliance with local Laws and Regulations.
Provide extensive support and guidance to Regional and International teams on Middle East compliance queries and requirements.
Undertake compliance data gathering and validation activities on regular basis based on agreement level.
Maintain issue log to identify gaps and opportunities for process improvements.
Conduct periodic internal audit, identify problem areas and help formulate strategy to maintain compliance status.
Stays updated with the regulatory requirement with the changes and impart inter-department training when needed.
Closely partner with regional sales and client management teams to provide advice, support and guidance on all regulatory and compliance matters.
Registration of benefit plans on government portals
Support with preparation and management of client and broker contracts
Support the teams to identify all compliance risks, help gather missing information and avoid non-compliance cases.
Monitor and report adherence of compliance practice across business.
Establish and maintain relationships with key stakeholders

Experience & Competencies

Minimum Bachelor's degree
High proficiency in MS office, excel in particular
Great rapport building and communication skills
Strong problem solving, leadership skills, analytical and decision-making skills
Minimum of 3 years’ experience of the Middle East insurance market and its associated risks

About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

JOB PURPOSE
The job holder is responsible for member level details in the internal system. He/She will be responsible for any endorsement requests, queries and issues related on member level to be completed within the agreed turn around time.
2. RESPOSIBILITIES AND DUTIES
- Handle day to day activities related to Member endorsements - Addition, Deletion, Update requests.
- Validate and process requests as per Regulatory Guidelines, Standard Operating Procedures and Business Processes in line with agreed KPI/TAT.
- Upload member documents in Compliance repository for future audit and review.
- Acknowledge and confirm completion of requests via ticketing portal.
- Issue welcome packs and card as required.
- Audit and Print physical medical cards as required.
- Generate reports related to the Membership and Policy card details.
- Provide resolution to inquiries related to membership endorsements.
- Interact with different departments and coordinate to bring issue to a resolution.
- Provides the highest levels of services in Policy Administration
- Responsibility and accountability for service levels, turnaround times and quality.
- Escalate to Team Leader any substandard requirements, deviations and delays in data uploading.
- Identifies potential process improvements and make recommendations to the organization.
- Actively support team members and provides resource to enable all team goals to be achieved.
- Perform adhoc tasks as assigned by Supervisor.

3. QUALIFICATIONS
- Bachelor’s degree
- 0 to 2 years of experience with data entry, preferably in Medical Insurance
- Analytical skills - must be able to review data and identify any potential issues or discrepancies
- High attention to details.
- Must be able to conduct computer data entry.
- Excellent written and oral communication skills.
- Proven ability to work independently as well as a productive member of a team.
- Exceptional organization and time-management focus.

4. COMPETENCIES
- Conflict Management - Sees opportunities within conflicts arising; reads situation quickly; engages in focused listening; can hammer out tough agreements and settle disputes equitability; can find common ground and get cooperation with minimum disruption.
- Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; Gets first-hand customer information and uses it for improvements in products and services; Acts with customers in mind; Establishes and maintains effective relationships with customers and gains their trust and respect
- Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably. Can decide and act without having the total picture. Doesn’t have to finish things before moving on. Can comfortably handle risk and uncertainty.

About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

JOB PURPOSE
The job holder is responsible for updating policy records in the internal system to ensure the group policy is showing the correct status and level in order for the members to have access to care. He/She will be responsible for the end-to-end Account Installation process including setting up of benefits, group details, contacts, rates, pricing, member records and card requirements.
2. RESPOSIBILITIES AND DUTIES
- Interacts with different internal departments and partners in the coordination and implementation of our new and renewing accounts to effectively setup benefit plan, group and member information.
- Establishes and complies with a client specific service plan.
- Ensures that the documentation received is complete and logical as per system requirements.
- Reviews the Table of Benefits for acceptability / consistency from system requirements.
- Reviews the member census received for new policies as per regulatory compliance and system requirements.
- Reconciles census against system active list for renewal policies.
- Request for additional information based on system and compliance requirements.
- Set up benefits in the system and all its other linkages.
- Set up system with group and member details.
- Responsible for releasing member welcome pack for newly installed policy and renewed policies.
- Ensure that the group policy setup has successfully been created from partner’s system.
- Reconcile accuracy between internal and partner’s system before releasing member cards.
- Reviews mid-year policy changes and updates system as required.
- Ensure that the output required for the mid-year policy change has been coordinated within teams and released as required.
- Acts as an intermediary between internal departments and business partners in resolving daily service issues related to newly incepted/renewed group.
- Acts as Subject Matter Expert for any system related query for policies.
- Researches and resolves issues in day-to-day operations.
- Performs daily, weekly, monthly reconciliation between systems.
- Performs routine maintenance, report preparation and issue resolution with efficient book of business management through timely and proper utilization of internal tools.
- Performs other duties as assigned and maintains high quality of work.
- Provides the highest levels of services in Policy Administration.
- Monitors and manage team queue, workflow and quality of work.
- Build relationships with internal departments and partners to ensure smooth processing of client requests.
- Identifies potential process improvements and make recommendations to the organization.
- Actively support team members and provides resource to enable all team goals to be achieved.
- Responsibility and accountability for service levels, turnaround times and quality.

3. QUALIFICATIONS
- Bachelor’s degree
- 2 to 3 years of experience with data entry, preferably in Medical Insurance
- Analytical skills - must be able to review data and identify any potential issues or discrepancies
- High attention to details.
- Must be able to conduct computer data entry.
- Must be able to make recommendations which are supported by various data pulls
- Intermediate proficiency in Microsoft Office Suite specifically in Excel.
- Excellent written and oral communication skills.
- Proven ability to work independently as well as a productive member of a team.
- Exceptional organization and time-management focus.

4. COMPETENCIES
- Conflict Management - Sees opportunities within conflicts arising; reads situation quickly; engages in focused listening; can hammer out tough agreements and settle disputes equitability; can find common ground and get cooperation with minimum disruption.
- Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; Gets first-hand customer information and uses it for improvements in products and services; Acts with customers in mind; Establishes and maintains effective relationships with customers and gains their trust and respect

About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

We are seeking a highly analytical and detail-oriented Risk Management Specialist to join our MVNO operations. The successful candidate will be responsible for identifying, assessing, mitigating, and monitoring risks that could impact the organization’s financial performance, compliance status, reputation, and operational resilience. The role is critical to ensuring our business continuity, data protection, regulatory compliance (e.g., CITC, GDPR), and operational excellence within a dynamic telecommunications environment.

Key Responsibilities:

• Conduct risk assessments across all MVNO business units including sales, billing, IT, customer service, and network operations.
• Identify strategic, operational, regulatory, financial, and reputational risks.
• Develop and implement risk mitigation strategies, controls, and action plans.
• Monitor the effectiveness of risk controls and recommend improvements.
• Regulatory Compliance
• Ensure compliance with local telecom regulations (e.g., CITC), data protection laws, and industry standards.
• Liaise with regulatory bodies and internal compliance teams as necessary.
• Incident Management & Business Continuity
• Develop, test, and maintain Business Continuity and Disaster Recovery Plans.
• Lead root-cause analysis and post-incident reviews of major risk events.
• Reporting & Communication
• Prepare regular risk reports and dashboards for senior management and stakeholders.
• Maintain the organization’s risk register and update it periodically.
• Collaborate with other departments (Legal, IT, Finance, etc.) to address cross-functional risks.
• Promote a risk-aware culture through training and awareness sessions.

Qualifications & Experience:

• Bachelor's degree in Risk Management, Business Administration, Finance, Telecommunications, or related field. Master’s degree is a plus.
• 5+ years of experience in risk management, preferably in the telecom or MVNO sector.
• Strong understanding of telecom-specific risks including SIM fraud, revenue assurance, network security, and regulatory compliance.
• Familiarity with risk management frameworks (ISO 31000, COSO).
• Knowledge of Business Continuity Planning (BCP), regulatory standards (CITC, GDPR), and fraud detection techniques.
• Experience with risk management tools and software is an advantage.

Why Join Red Bull MOBILE Saudi?

We move fast, think bold, and lead with purpose. If you’re ready to bring high energy to a high-impact role, join a brand that’s always one step ahead.

#RiskJobs #MVNORoles #KSAJobs #RiyadhTech #FNT #RedBullMOBILE

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Customer Service
• Industries Telecommunications

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Riyadh, Riyadh, Saudi Arabia 14 hours ago

Risk Management and Business Continuity Director Enterprise Risk Management Specialist (Jubail) Governance Risk and Compliance Consultant

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Support in establishing and maintaining high oversight mechanism standards on the Investment, Treasury and Project Operations Financing portfolios of the Bank to keep a watchful eye on the performance, risk, and compliance. This is achieved through (a) effective monitoring and reporting process in close coordination with the relevant stakeholders, (b) robust internal control practices for proper fiduciary and risk oversight, and (c) smooth, streamlined, and well-designed processes to proactively manage risks including quality assurance, systems and tools, monitoring & data, and proper reconciliation with the Bank’s financials. The incumbent shall possess strong IT skills and the ability to work with databases and files to ensure that a solid foundation of consistent data is in place and contribute to developing robust reconciliation, monitoring, and reporting tools.

Key Accountabilities

Corporate Middle Office (CMO)

1. Support the independent valuation function on OCR and other funds.
2. Monitor the security and collateral/guarantees valuations and the Loan to Value (LTV) ratio on a periodic basis.
3. Provide support in developing robust tools to ensure data integrity, reconciliation for consistency across the systems and the Bank financial statements; and assist in establishing a series of regular reports (on performance, risk, and compliance) on Bank-wide portfolios (Investments, Treasury, and Operations).
4. Maintenance and custody of risk management master data and ensure unique identification for obligor across all relevant systems.
5. Ensure that the relevant IsDB databases are accurately and timely updated.
6. Propose and implement process improvements to increase efficiency, effectiveness, and compliance of the related operations.
7. Contribute to the automation of the CMO process for time-saving and minimizing operational risks.

Academic and Professional Qualifications

Bachelor's degree in Economics/Finance/Risk Management/Mathematics/Business Administration or related discipline.

Minimum 3 years of relevant experience in the Banking industry.

Skills & Necessary Knowledge

Analytical Thinking.

Languages

French - Preferred.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s):

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Oversee the Bank activities including investment, treasury and project operations financing portfolios to identify gaps and provide a macro view of the financial, compliance, and risk status of the overall Bank’s portfolio. This is achieved through (a) effective monitoring and reporting process in close coordination with the relevant stakeholders, (b) robust internal control practices for proper fiduciary and risk oversight, and (c) smooth, streamlined and well-designed processes to proactively manage risks including quality assurance, systems and tools, monitoring & data, and proper reconciliation with the Bank’s financials.

Key Accountabilities

Corporate Middle Office (CMO):

1. Support formulation and maintenance of Bank-wide Valuation Policy on assets and security collaterals in line with the best business practices.
2. Perform the independent valuation function on OCR and other funds.
3. Coordinate with the Financial Control Department in finalization of quarterly valuation and impairment for financial statements and ensure proper reconciliation of the NAV reported in the Bank’s financials with the actual investments data (including those provided by the custodians for the managed accounts under EFM; i.e. External Funds Managers).
4. Ensure regular monitoring of security and collateral / guarantees valuations and the Loan to Value (LTV) ratio on a periodic basis.
5. Ensure adherence for the funds managed/administered by Investment Department to the applicable and relevant investment policies.
6. Perform the performance, risk and compliance monitoring and reporting activities on Bank-wide investment (mainly Equity, Managed Accounts under EFM, PE Funds), project operations (mainly project financing extended to the Bank’s member-countries) and Treasury (Liquidity Management).
7. Ensure Pre-Trade and Post Trade Investment Compliance checks are performed on non-Treasury Investments.
8. Perform detailed and comprehensive reporting on a periodic as well as adhoc basis.
9. Perform execution of IFRS-9 Expected Credit Loss models for quarterly reporting and analytics and provide assistance to Financial Control Department for impairment and provisioning calculations for all financing and investment operations.
10. Ensure maintenance and custody of risk management master data and ensure unique identification for obligor across all relevant systems.

Operational Excellence and Support:

1. Ensure that the relevant IsDB databases are accurately and timely updated.
2. Propose and implement process improvements to increase efficiency, effectiveness and compliance of the related operations.

Academic and Professional Qualifications

Bachelor's degree in Economics / Finance / Risk Management / Mathematics / Business Administration or related discipline.

Professional certifications like CFA/PRM/FRM/CQF or equivalent is preferred.

Minimum 5 years of relevant experience in Risk Management Function, of which at least 2 years in Investment oversight, Market Risk, Control, Monitoring and Reporting, preferably in a Multilateral Development Bank or a Multinational Bank.

Skills & Necessary Knowledge

1. Governance, Risk and Control, Attention to detail.
2. Analytical Thinking.
3. Problem Solving.
4. Sound understanding of Accounting principles (IFRS).
5. Ability to read and understand financial statements.

Languages

French - Preferred

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

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Overview:

The Risk and Compliance Specialist will play a crucial role in assessing and mitigating risks within SIO. This position requires assessing potential risks and methods of avoidance, preparing plans to address emergencies ,and the ability to develop and implement effective risk management strategies.

Responsibilities:

• Conduct studies and assessments to develop the strategic plan for risk management.
• Develop, implement, and oversee compliance policies and procedures to ensure adherence to legal and regulatory requirements.
• Develop mechanisms, insurance systems, and strategic plans to prevent and mitigate risks.
• Design and implement risk management systems and controls.
• Conduct regular audits and assessments to identify potential compliance risks and provide recommendations for improvement.
• Assess and classify risks based on their impact, identifying potential risks and strategies for avoidance and prevention.
• Analyze crises and potential risks, devising response methods and rapid recovery strategies.
• Prepare plans to ensure business continuity in emergency situations, particularly those that could disrupt operations and interests.
• Identify necessary measures to mitigate potential risks, design risk management policies and procedures, and implement them to prevent identified risks.
• Review risk management operations and evaluate policies and procedures to ensure accuracy and effectiveness.
• Monitor and report on compliance issues, ensuring prompt resolution and documentation.
• Stay up-to-date with changes in laws, regulations, and industry standards to keep compliance practices current.
• Collect and analyze data, preparing necessary reports to support decision-making processes.
• Collaborate with various departments to ensure compliance standards are understood and met across the organization.
• Perform any other tasks assigned in the field of risk management.

Qualifications:

• Bachelor's degree in business administration, Engineering, or a related field. Master degree is preferred.
• 4+ years of experience in risk management, compliance, or a similar role.
• Professional certification in the field is preferred.
• Excellent analytical skills and attention to detail.
• Proficiency in both Arabic and English, spoken and written.
• Proficient in using Microsoft tools and/or relevant software.

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Company Description

Al-Balad Al-Ameen is a closed joint stock company established by Royal Decree in 2009. As the investment arm of the Municipality of Makkah, the company manages an extensive land bank of over 60 million square meters within the Holy City. Al-Balad Al-Ameen focuses on development and urban regeneration projects, contributing to the growth and modernization of Mecca.

Role Description

This is a full-time on-site role for a Risk Management Officer located in Mecca. The Risk Management Officer will be responsible for identifying, assessing, and mitigating enterprise risks. Daily tasks include ensuring regulatory compliance, conducting risk assessments, developing risk management strategies, and analyzing financial data to guide risk-related decision-making.

Qualifications

• Proficiency in Market Risk and Enterprise Risk Management
• Strong understanding of Regulatory Compliance
• Exceptional Analytical Skills
• Knowledge of Finance principles and practices
• Excellent written and verbal communication skills
• Ability to work collaboratively with cross-functional teams
• Bachelor's degree in Risk Management, Finance, Business Administration, or a related field
• Professional certifications in risk management are a plus

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