26 Performance Analysis jobs in Saudi Arabia

The job holder will oversee the provision of services to clients by ensuring a business can provide good customer service and continually assess the quality of its products and services. He/she will make sure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner. Also expected to identify customer issues and needs by maintaining an excellent relationship with end-users and stakeholders.

• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary.
• Developing and implementing comprehensive customer awareness strategies.
• Develop initiatives to enhance customer awareness and understanding of available services.
• Implement feedback mechanisms to capture customer insights and address concerns promptly.
• Conduct regular audits to ensure adherence to established policies and procedures, providing feedback and recommendations for improvement.
• Monitor and analyze customer service metrics to track performance and identify trends impacting service quality.
• Develop and implement quality assurance frameworks to evaluate service delivery and adherence to standards.
• Foster a culture of continuous improvement and innovation through best practices, regular brainstorming, and training on emerging customer care technologies.
• Establish and maintain effective relationships with stakeholders to align service quality objectives with organizational goals.
• Prepare regular reports on quality management activities and improvement initiatives to senior management.
• Proactively identify and manage risks related to service delivery, ensuring business continuity and mitigation plans are in place for potential disruptions.
• Collaborate closely with IT, digital, and product teams to integrate technology solutions that enhance service efficiency and customer satisfaction.
• Manage relationships with third-party service providers, ensuring adherence to agreed service levels and contributing to overall customer satisfaction.
• Establish, monitor, and report on key performance indicators (KPIs) for service delivery to senior management, linking quality efforts with customer impact.
• Implement advanced customer feedback analysis mechanisms, capturing real-time insights to inform service improvements and respond to customer needs.
• Develop a Continuous Quality Improvement Plan that includes ongoing and upcoming initiatives, specifying owners, timelines, and outcomes for each project.
• Perform any other duties assigned by line manager related to the nature of the work.
• Ensure participation in the implementation, adherence, and enforcement of the SAMA Cybersecurity Framework and other related bodies required for D360 Bank to remain compliant with policies, procedures, practices, training, reporting, personal due diligence, and vigilance within departmental/unit activities and operations.

Preferred Qualifications

• A tertiary-level qualification from an internationally recognized institution.

Years & Nature of Experience

• Recommended 8 to 10 years of equivalent experience in Service Delivery.
• Has led technical or process in their area; excels at leading teams and working effectively with other areas and stakeholders outside their function.
• If a manager of others, has impacted team culture through their work.
• Has clearly demonstrated ability to link technical contributions back to business impact for their team or area.
• Quality Assurance.
• Process Mapping.
• Business Requirements Mapping.
• Communication.
• Digital fluency.
• Teamwork.
• Attention to details.

• Job Identification: 90257
• Job Category: Operations
• Posting Date: 04/14/2025, 08:28 AM
• Degree Level: Bachelor's Degree
• Job Schedule: Full time

Direct message the job poster from Keeta

• Setting clear KPIs for the different marketing campaigns to measure ROI and campaign success with the direct reports.
• Tracking brand health across different metrics that relay the brand stance within the market.
• Develops daily, weekly, monthly competitive tracking report to be shared with multiple internal stakeholders.
• Leads on adhoc surveys or reporting deep dive requirements to drive insights to be shared with different stakeholders.
• Develops post campaigns reports to measure campaign performance vs. pre-set success metrics for all internal marketing campaigns.
• Develops monthly marketing channel performance reports to be shared with head of function with strategic next steps recommendations.
• Drives strategic recommendations for upcoming campaigns that involve tactical propositions.

• Bachelor’s Degree or higher education in Marketing or any other related field
• Fluent in both languages Arabic & English (spoken & written)
• 7-8 years Marketing reporting & analysis experience
• Previous experience in a food delivery company is a plus.
• Solid understanding of different KPI metrics that drive business growth and brand metrics success.
• Strong understanding of marketing channels performance measurement metrics (digital and offline channels).
• Strong analytical skills is important.

• Mid-Senior level

• Full-time

• Marketing
• Industries: Internet Marketplace Platforms

Join to apply for the Assistant Manager - Financial Analysis & Reporting role at Lucy Electric

Join to apply for the Assistant Manager - Financial Analysis & Reporting role at Lucy Electric

Internal Job Title: Assistant Manager (Financial Analysis & Reporting)

Business: Lucy Switchgear Arabia

Location: Dammam, Saudi Arabia

Job Reference No: 4165

Job Purpose

• Financial Accounting & Analysis
• To provide timely & accurate financial information and reports
• Payroll Administration & Management
• Assist the FM in all matters related to Compliance, Reporting and Audit
  
  

• Participate as a finance stake holder for the business in cross functional teams.
• Work well with stakeholders as well as with a variety of people and personality types.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Finance and Sales
• Industries Appliances, Electrical, and Electronics Manufacturing

Referrals increase your chances of interviewing at Lucy Electric by 2x

Get notified about new Manager Financial Analysis jobs in Dammam, Eastern, Saudi Arabia .

Al Khobar, Eastern, Saudi Arabia 4 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Internal Job Title:Assistant Manager (Financial Analysis & Reporting)

Business: Lucy Switchgear Arabia

Job Reference No: 4165

Job Purpose

•To provide timely & accurate financial information and reports

•Payroll Administration & Management

•Assist the FM in all matters related to Compliance, Reporting and Audit

Job Dimensions

Number of Staff Supervised:Direct Reports:One

Key Accountabilities

Monthly, quarterly and annual closure and preparation of management reports and financial statements are undertaken in a timely manner to meet strict group reporting deadlines. - Timeliness and accuracy

In coordination with the FM preparation and analysis of periodic cash forecasts, exceptional reporting, inventory & general provisioning. - Timeliness and accuracy

Process the employee payroll on a monthly basis and posting the same to appropriate general ledger accounts. - Timeliness and accuracy

Analyzing the collated data and filing of periodic VAT return and in coordination with the FM liaising with the consultant wherever needed. - Timeliness, accuracy and compliance

Controller and custodian of company’s GL and chart of accounts - Accuracy & correctness

Collaborate with the FM in the detailing and data accumulation work for the preparation of monthly reporting, quarterly forecasts, annual budgets by extensive excel based analytical reporting including dashboards. - Timeliness and accuracy

Work alongside the FM for any ad-hoc deliverables to support both internal and external financial and analytical reporting requirements. - Timeliness and accuracy

Collaborate with the FM in managing the yearly statutory audit process by preparation of schedules and coordinating with the auditors for smooth completion of audit. - T imeliness and accuracy

Assist the FM in ensuring compliance with all legal and statutory requirements and the ongoing development and implementation of internal controls and procedures across the business. - Timeliness, accuracy and compliance

Collaborate with the FM in liaising with the AX team for any AX related requirements as and when the need arises. - Value Addition to the existing process

Managing and mentoring the accountants

Job Context

The position is responsible to:

•Participate as a finance stake holder for the business in cross functional teams.

•Work well with stakeholders as well as with a variety of people and personality types.

Minimum Qualifications and Knowledge:

Degree in recognized accounting qualification (ACCA / ACA / CMA)

Minimum Experience: 10 years in a similar role

Job-Specific Skills: Financial Acumen, Eye for Details, Tech Savvy, Decisiveness, Analytical Thinking, Manage Deadlines, Methodical Approach, Accuracy, Effective Verbal & Written Communication, Innovation & Creativity, Commercial Awareness, Planning & Organizing, Maintain High Degree of Confidentiality.

Behavioral Competencies: Integrity & Ethics, Self-Motivation, Teamworking, Agility & Adaptability, Cultural Intelligence, Engaging & Developing People, Interpersonal sensitivity

Does this sound interesting? We would love to hear from you. Our application process in quick and easy. Apply today!

Internal Job Title:Assistant Manager (Financial Analysis & Reporting)

Business: Lucy Switchgear Arabia

Job Reference No: 4165

Job Purpose

•To provide timely & accurate financial information and reports

•Payroll Administration & Management

•Assist the FM in all matters related to Compliance, Reporting and Audit

Job Dimensions

Number of Staff Supervised:Direct Reports:One

Key Accountabilities

Monthly, quarterly and annual closure and preparation of management reports and financial statements are undertaken in a timely manner to meet strict group reporting deadlines. - Timeliness and accuracy

In coordination with the FM preparation and analysis of periodic cash forecasts, exceptional reporting, inventory & general provisioning. - Timeliness and accuracy

Process the employee payroll on a monthly basis and posting the same to appropriate general ledger accounts. - Timeliness and accuracy

Analyzing the collated data and filing of periodic VAT return and in coordination with the FM liaising with the consultant wherever needed. - Timeliness, accuracy and compliance

Controller and custodian of company’s GL and chart of accounts - Accuracy & correctness

Collaborate with the FM in the detailing and data accumulation work for the preparation of monthly reporting, quarterly forecasts, annual budgets by extensive excel based analytical reporting including dashboards. - Timeliness and accuracy

Work alongside the FM for any ad-hoc deliverables to support both internal and external financial and analytical reporting requirements. - Timeliness and accuracy

Collaborate with the FM in managing the yearly statutory audit process by preparation of schedules and coordinating with the auditors for smooth completion of audit. - T imeliness and accuracy

Assist the FM in ensuring compliance with all legal and statutory requirements and the ongoing development and implementation of internal controls and procedures across the business. - Timeliness, accuracy and compliance

Collaborate with the FM in liaising with the AX team for any AX related requirements as and when the need arises. - Value Addition to the existing process

Managing and mentoring the accountants

Job Context

The position is responsible to:

•Participate as a finance stake holder for the business in cross functional teams.

•Work well with stakeholders as well as with a variety of people and personality types.

Minimum Qualifications and Knowledge:

Degree in recognized accounting qualification (ACCA / ACA / CMA)

Minimum Experience: 10 years in a similar role

Job-Specific Skills: Financial Acumen, Eye for Details, Tech Savvy, Decisiveness, Analytical Thinking, Manage Deadlines, Methodical Approach, Accuracy, Effective Verbal & Written Communication, Innovation & Creativity, Commercial Awareness, Planning & Organizing, Maintain High Degree of Confidentiality.

Behavioral Competencies: Integrity & Ethics, Self-Motivation, Teamworking, Agility & Adaptability, Cultural Intelligence, Engaging & Developing People, Interpersonal sensitivity

Does this sound interesting? We would love to hear from you. Our application process in quick and easy. Apply today!

• Designing a methodology for applying analysis and modeling customer data and collecting it for a store
• data.
• Analyzing customer data from databases and data stores to prepare reports
• Customer satisfaction and behavior and facilitating sharing between multiple data systems.
• Use of query analysis and reporting tools.
• Analyze and develop data quality processing plans.
• Ensure data quality through automated verification as well as manual processes.
• Standardize customer data collection by developing methods to design the customer database
• And reports back it up.
• Conducting the study and evaluation of the customer experience through all the channels that deal
• The client works with the company to identify development opportunities for the services it provides
• company.
• Conducting a periodic analysis of the services provided by the company and submitting reports on the results
• Analytics in order to improve the services provided. By identifying challenges and problems
• In the customer journey with cause analysis and recommendations with other departments.
• Being aware of regular contact with customers; To provide an overview of (063) degrees of
• Interaction and services provided by the company to customers.
• Holding improvement and participatory innovation workshops and defining the goals and requirements for holding
• The workshop and the target groups in the improvement and participatory innovation workshops.
• Consolidation of design thinking activities in all the work of his administration, and striving to consolidate
• Innovating when developing or improving customer journeys and experiences with a focus on conducting workshops
• Work on innovation and participatory design, and work with representatives of the relevant authorities and a number
• of clients to participate in participatory design activities.

• Ability to analyze data
• The ability to identify weaknesses
• The ability to identify feedback
• The ability to devise solutions
• Responsibility
• Team work
• Adhere to directions
• Commitment to the administrative hierarchy
  organizational

• Designing a methodology for applying analysis and modeling customer data and collecting it for a store
• data.
• Analyzing customer data from databases and data stores to prepare reports
• Customer satisfaction and behavior and facilitating sharing between multiple data systems.
• Use of query analysis and reporting tools.
• Analyze and develop data quality processing plans.
• Ensure data quality through automated verification as well as manual processes.
• Standardize customer data collection by developing methods to design the customer database
• And reports back it up.
• Conducting the study and evaluation of the customer experience through all the channels that deal
• The client works with the company to identify development opportunities for the services it provides
• company.
• Conducting a periodic analysis of the services provided by the company and submitting reports on the results
• Analytics in order to improve the services provided. By identifying challenges and problems
• In the customer journey with cause analysis and recommendations with other departments.
• Being aware of regular contact with customers; To provide an overview of (063) degrees of
• Interaction and services provided by the company to customers.
• Holding improvement and participatory innovation workshops and defining the goals and requirements for holding
• The workshop and the target groups in the improvement and participatory innovation workshops.
• Consolidation of design thinking activities in all the work of his administration, and striving to consolidate
• Innovating when developing or improving customer journeys and experiences with a focus on conducting workshops
• Work on innovation and participatory design, and work with representatives of the relevant authorities and a number
• of clients to participate in participatory design activities.

• Ability to analyze data
• The ability to identify weaknesses
• The ability to identify feedback
• The ability to devise solutions
• Responsibility
• Team work
• Adhere to directions
• Commitment to the administrative hierarchy
  organizational

SWATX is looking for an experienced Business Intelligence (BI) Developer to join our talented team. In this role, you will be responsible for designing, developing, and maintaining business intelligence solutions that provide actionable insights to improve business outcomes. You will collaborate closely with stakeholders to understand their data needs and convert complex data into meaningful reports and visualizations. If you are passionate about data and have a strong background in BI development, we encourage you to apply.

Responsibilities:

• Design, develop, and implement BI solutions and data models to support business decision-making
• Create and maintain interactive dashboards and reports using BI tools such as Power BI, Tableau, or similar platforms
• Collaborate with business users to gather requirements, understand their needs, and provide solutions that meet their objectives
• Perform data extraction, transformation, and loading (ETL) processes to prepare data for analysis
• Ensure the accuracy and integrity of data through rigorous testing and validation processes
• Identify and resolve data quality issues in collaboration with data stakeholders
• Stay current with industry trends and technologies related to BI and analytics
• Provide training and support to users on BI tools and reporting solutions
  
  

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proven experience as a BI Developer or in a similar role
• Proficiency in BI tools (e.g., Microsoft Power BI, Tableau, QlikView) and strong data visualization skills
• Strong SQL skills and experience with data querying and database management
• Experience with data warehousing concepts and ETL processes
• Knowledge of data modeling and data governance principles
• Excellent analytical and problem-solving skills with a focus on detail
• Strong communication skills, capable of presenting complex information clearly to various stakeholders
• Ability to work independently and collaboratively in a team environment
  
  

• Experience with programming languages such as Python or R for data analysis
• Knowledge of cloud-based BI solutions (e.g., Azure, AWS)
• Relevant BI certifications (e.g., Microsoft Certified: Power BI Data Analyst, Tableau Desktop Specialist)

• Seniority level Mid-Senior level

• Employment type Contract

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at SWATX by 2x

Continue with Google Continue with Google

Continue with Google Continue with Google

Riyadh, Riyadh, Saudi Arabia 22 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Overview

Master-Works is on the lookout for an experienced Business Intelligence Developer with over 3 years of expertise to join our dynamic team. This role is crucial in shaping our data-driven strategy by utilizing advanced BI techniques to turn complex data into clear business insights. You will be engaged in the end-to-end development of intelligence solutions, collaborating closely with diverse stakeholders to ensure their analytical needs are met and exceeded.

• Lead the design and implementation of comprehensive BI solutions tailored to business requirements.
• Work with business units to gather and document detailed reporting requirements.
• Develop and optimize data models, ETL processes, and data pipelines across multiple data sources.
• Create insightful, interactive dashboards and reports that drive strategic decision-making.
• Ensure the integrity and accuracy of data through meticulous testing and validation.
• Continuously monitor and enhance BI systems for performance and usability.
• Stay abreast of latest BI technologies and analytics trends to further enhance our offerings.

• Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.
• Over 3 years of proven experience as a Business Intelligence Developer or similar role.
• Must be Saudi.
• Expertise in leading BI tools such as Tableau, Power BI, or QlikView is essential.
• Strong background in data warehousing and ETL methodologies.
• Proficient in SQL and experience with relational database management systems.
• Demonstrated ability to interpret and analyze complex data sets to provide actionable insights.
• Excellent analytical, logical, and problem-solving skills.
• Exceptional communication skills to facilitate cross-department collaboration.
• Experience with programming languages, such as Python or R, is a plus.