29 Performance Analysis jobs in Saudi Arabia

The job holder will oversee the provision of services to clients by ensuring a business can provide good customer service and continually assess the quality of its products and services. He/she will make sure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner. Also expected to identify customer issues and needs by maintaining an excellent relationship with end-users and stakeholders.

• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary.
• Developing and implementing comprehensive customer awareness strategies.
• Develop initiatives to enhance customer awareness and understanding of available services.
• Implement feedback mechanisms to capture customer insights and address concerns promptly.
• Conduct regular audits to ensure adherence to established policies and procedures, providing feedback and recommendations for improvement.
• Monitor and analyze customer service metrics to track performance and identify trends impacting service quality.
• Develop and implement quality assurance frameworks to evaluate service delivery and adherence to standards.
• Foster a culture of continuous improvement and innovation through best practices, regular brainstorming, and training on emerging customer care technologies.
• Establish and maintain effective relationships with stakeholders to align service quality objectives with organizational goals.
• Prepare regular reports on quality management activities and improvement initiatives to senior management.
• Proactively identify and manage risks related to service delivery, ensuring business continuity and mitigation plans are in place for potential disruptions.
• Collaborate closely with IT, digital, and product teams to integrate technology solutions that enhance service efficiency and customer satisfaction.
• Manage relationships with third-party service providers, ensuring adherence to agreed service levels and contributing to overall customer satisfaction.
• Establish, monitor, and report on key performance indicators (KPIs) for service delivery to senior management, linking quality efforts with customer impact.
• Implement advanced customer feedback analysis mechanisms, capturing real-time insights to inform service improvements and respond to customer needs.
• Develop a Continuous Quality Improvement Plan that includes ongoing and upcoming initiatives, specifying owners, timelines, and outcomes for each project.
• Perform any other duties assigned by line manager related to the nature of the work.
• Ensure participation in the implementation, adherence, and enforcement of the SAMA Cybersecurity Framework and other related bodies required for D360 Bank to remain compliant with policies, procedures, practices, training, reporting, personal due diligence, and vigilance within departmental/unit activities and operations.

Preferred Qualifications

• A tertiary-level qualification from an internationally recognized institution.

Years & Nature of Experience

• Recommended 8 to 10 years of equivalent experience in Service Delivery.
• Has led technical or process in their area; excels at leading teams and working effectively with other areas and stakeholders outside their function.
• If a manager of others, has impacted team culture through their work.
• Has clearly demonstrated ability to link technical contributions back to business impact for their team or area.
• Quality Assurance.
• Process Mapping.
• Business Requirements Mapping.
• Communication.
• Digital fluency.
• Teamwork.
• Attention to details.

• Job Identification: 90257
• Job Category: Operations
• Posting Date: 04/14/2025, 08:28 AM
• Degree Level: Bachelor's Degree
• Job Schedule: Full time

The job holder will oversee the provision of services to clients by ensuring a business can provide good customer service and continually assess the quality of its products and services. He/she will make sure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner. Also expected to identify customer issues and needs by maintaining an excellent relationship with end-users and stakeholders.

• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary.
• Developing and implementing comprehensive customer awareness strategies.
• Develop initiatives to enhance customer awareness and understanding of available services.
• Implement feedback mechanisms to capture customer insights and address concerns promptly.
• Conduct regular audits to ensure adherence to established policies and procedures, providing feedback and recommendations for improvement.
• Monitor and analyze customer service metrics to track performance and identify trends impacting service quality.
• Develop and implement quality assurance frameworks to evaluate service delivery and adherence to standards.
• Foster a culture of continuous improvement and innovation through best practices, regular brainstorming, and training on emerging customer care technologies.
• Establish and maintain effective relationships with stakeholders to align service quality objectives with organizational goals.
• Prepare regular reports on quality management activities and improvement initiatives to senior management.
• Proactively identify and manage risks related to service delivery, ensuring business continuity and mitigation plans are in place for potential disruptions.
• Collaborate closely with IT, digital, and product teams to integrate technology solutions that enhance service efficiency and customer satisfaction.
• Manage relationships with third-party service providers, ensuring adherence to agreed service levels and contributing to overall customer satisfaction.
• Establish, monitor, and report on key performance indicators (KPIs) for service delivery to senior management, linking quality efforts with customer impact.
• Implement advanced customer feedback analysis mechanisms, capturing real-time insights to inform service improvements and respond to customer needs.
• Develop a Continuous Quality Improvement Plan that includes ongoing and upcoming initiatives, specifying owners, timelines, and outcomes for each project.
• Perform any other duties assigned by line manager related to the nature of the work.
• Ensure participation in the implementation, adherence, and enforcement of the SAMA Cybersecurity Framework and other related bodies required for D360 Bank to remain compliant with policies, procedures, practices, training, reporting, personal due diligence, and vigilance within departmental/unit activities and operations.

Preferred Qualifications

• A tertiary-level qualification from an internationally recognized institution.

Years & Nature of Experience

• Recommended 8 to 10 years of equivalent experience in Service Delivery.
• Has led technical or process in their area; excels at leading teams and working effectively with other areas and stakeholders outside their function.
• If a manager of others, has impacted team culture through their work.
• Has clearly demonstrated ability to link technical contributions back to business impact for their team or area.
• Quality Assurance.
• Process Mapping.
• Business Requirements Mapping.
• Communication.
• Digital fluency.
• Teamwork.
• Attention to details.

• Job Identification: 90257
• Job Category: Operations
• Posting Date: 04/14/2025, 08:28 AM
• Degree Level: Bachelor's Degree
• Job Schedule: Full time

In this role, you will have the opportunity to work closely with one of our esteemed clients, known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects.

Job Description:

At least 3 years in the same field.

Telecom Business Domain knowledge and KPIs Understanding:

In-depth understanding of telecom business primarily based on network traffic, customer profile, procurement cycle, etc. Must know how to build complex KPIs, and the ability to address specific business custom reporting needs.

Data Warehousing and Big Data:

Strong experience in Data Warehousing (DWH in Teradata) and Big Data. Proficient in constructing data pipelines.

Front-end Visualization and Dashboard Design:

Skilled in designing compelling front-end visualizations and designing Dashboards in MicroStrategy. At least 5 years of experience in MSTR is required.

Reporting Model and Semantic Layer:

Hands-on experience in building reporting models and the semantic layer in Teradata including Smbb, Big Data, MSTR.

Self-Service Solutions:

Ability to develop and implement self-service solutions in MicroStrategy using model based solution.

AI and ML Use Cases and Modeling:

Familiarity with AI and ML modeling and the algorithms involved. Must have the understanding of how to create use cases based on business problems.

Visibility to the Management:

Proficient in presenting insights to management through periodic presentations and statistics.

Technical Guidance for overall Solution Architecture:

Strong team player with experience in technically guiding resources and defining the overall solution architecture.

Agile Project Delivery:

Knowledge of project life cycle and experience in delivering projects in an agile environment. Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.

Skills:

Business Intelligence (BI) and Analytics professional with a comprehensive skill set to join our team. The ideal candidate possesses a strong understanding of Telecom Data Sources and has hands-on experience in BI Reporting, Data Warehousing (DWH) and Big Data environments. Understanding the project life cycle and delivering results in an agile environment is crucial. The candidate should bring a deep understanding of the telecom business, enabling them to address specific business reporting needs effectively. Should be passionate about leveraging data to drive business insights and thrive in a dynamic, collaborative environment.

Benefits and Perks:

• Competitive salary and bonus structure.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and growth.
• Flexible work arrangements, including remote work options.
• Employee recognition programs and a collaborative team environment.

Business Intelligence, Analytics, Modeling, Data Warehousing, Big Data, Dashboard Visualization, Algorithms, Project Delivery, Telecommunications, Computer Science, Information Technology.

Internal Job Title:Assistant Manager (Financial Analysis & Reporting)

Business: Lucy Switchgear Arabia

Job Reference No: 4165

Job Purpose

•To provide timely & accurate financial information and reports

•Payroll Administration & Management

•Assist the FM in all matters related to Compliance, Reporting and Audit

Job Dimensions

Number of Staff Supervised:Direct Reports:One

Key Accountabilities

Monthly, quarterly and annual closure and preparation of management reports and financial statements are undertaken in a timely manner to meet strict group reporting deadlines. - Timeliness and accuracy

In coordination with the FM preparation and analysis of periodic cash forecasts, exceptional reporting, inventory & general provisioning. - Timeliness and accuracy

Process the employee payroll on a monthly basis and posting the same to appropriate general ledger accounts. - Timeliness and accuracy

Analyzing the collated data and filing of periodic VAT return and in coordination with the FM liaising with the consultant wherever needed. - Timeliness, accuracy and compliance

Controller and custodian of company’s GL and chart of accounts - Accuracy & correctness

Collaborate with the FM in the detailing and data accumulation work for the preparation of monthly reporting, quarterly forecasts, annual budgets by extensive excel based analytical reporting including dashboards. - Timeliness and accuracy

Work alongside the FM for any ad-hoc deliverables to support both internal and external financial and analytical reporting requirements. - Timeliness and accuracy

Collaborate with the FM in managing the yearly statutory audit process by preparation of schedules and coordinating with the auditors for smooth completion of audit. - T imeliness and accuracy

Assist the FM in ensuring compliance with all legal and statutory requirements and the ongoing development and implementation of internal controls and procedures across the business. - Timeliness, accuracy and compliance

Collaborate with the FM in liaising with the AX team for any AX related requirements as and when the need arises. - Value Addition to the existing process

Managing and mentoring the accountants

Job Context

The position is responsible to:

•Participate as a finance stake holder for the business in cross functional teams.

•Work well with stakeholders as well as with a variety of people and personality types.

Minimum Qualifications and Knowledge:

Degree in recognized accounting qualification (ACCA / ACA / CMA)

Minimum Experience: 10 years in a similar role

Job-Specific Skills: Financial Acumen, Eye for Details, Tech Savvy, Decisiveness, Analytical Thinking, Manage Deadlines, Methodical Approach, Accuracy, Effective Verbal & Written Communication, Innovation & Creativity, Commercial Awareness, Planning & Organizing, Maintain High Degree of Confidentiality.

Behavioral Competencies: Integrity & Ethics, Self-Motivation, Teamworking, Agility & Adaptability, Cultural Intelligence, Engaging & Developing People, Interpersonal sensitivity

Does this sound interesting? We would love to hear from you. Our application process in quick and easy. Apply today!

Internal Job Title: Assistant Manager (Financial Analysis & Reporting)

Business: Lucy Switchgear Arabia

Location: Dammam, Saudi Arabia

Job Reference No: 4165

• Financial Accounting & Analysis
• To provide timely & accurate financial information and reports
• Payroll Administration & Management
• Assist the FM in all matters related to Compliance, Reporting and Audit

Number of Staff Supervised: Direct Reports: One

• Ensure timely and accurate monthly, quarterly, and annual closure and management reports to meet group deadlines.
• Coordinate with the FM to prepare and analyze cash forecasts, exceptional reports, inventory, and provisions.
• Process employee payroll monthly and post to appropriate general ledger accounts.
• Analyze data and file VAT returns, liaising with consultants as needed.
• Maintain control over the company's General Ledger and chart of accounts.
• Assist in preparing monthly reports, forecasts, and budgets using extensive Excel-based analytics and dashboards.
• Support ad-hoc financial and analytical reporting requirements.
• Manage the statutory audit process, including schedule preparation and auditor coordination.
• Ensure compliance with legal and statutory requirements, and develop internal controls and procedures.
• Coordinate with the AX team for related requirements.
• Manage and mentor accounting staff.

The role involves participating as a finance stakeholder in cross-functional teams and working effectively with diverse stakeholders.

• Degree in recognized accounting qualification (ACCA / ACA / CMA)
• Minimum 10 years of experience in a similar role

Financial acumen, detail orientation, tech-savviness, decisiveness, analytical thinking, deadline management, methodical approach, accuracy, effective communication, innovation, commercial awareness, planning, organizing, and confidentiality.

Integrity, self-motivation, teamwork, adaptability, cultural intelligence, leadership, and interpersonal skills.

Does this sound interesting? We would love to hear from you. Our application process is quick and easy. Apply today!

Internal Job Title:Assistant Manager (Financial Analysis & Reporting)

Business: Lucy Switchgear Arabia

Job Reference No: 4165

Job Purpose

•To provide timely & accurate financial information and reports

•Payroll Administration & Management

•Assist the FM in all matters related to Compliance, Reporting and Audit

Job Dimensions

Number of Staff Supervised:Direct Reports:One

Key Accountabilities

Monthly, quarterly and annual closure and preparation of management reports and financial statements are undertaken in a timely manner to meet strict group reporting deadlines. - Timeliness and accuracy

In coordination with the FM preparation and analysis of periodic cash forecasts, exceptional reporting, inventory & general provisioning. - Timeliness and accuracy

Process the employee payroll on a monthly basis and posting the same to appropriate general ledger accounts. - Timeliness and accuracy

Analyzing the collated data and filing of periodic VAT return and in coordination with the FM liaising with the consultant wherever needed. - Timeliness, accuracy and compliance

Controller and custodian of company’s GL and chart of accounts - Accuracy & correctness

Collaborate with the FM in the detailing and data accumulation work for the preparation of monthly reporting, quarterly forecasts, annual budgets by extensive excel based analytical reporting including dashboards. - Timeliness and accuracy

Work alongside the FM for any ad-hoc deliverables to support both internal and external financial and analytical reporting requirements. - Timeliness and accuracy

Collaborate with the FM in managing the yearly statutory audit process by preparation of schedules and coordinating with the auditors for smooth completion of audit. - T imeliness and accuracy

Assist the FM in ensuring compliance with all legal and statutory requirements and the ongoing development and implementation of internal controls and procedures across the business. - Timeliness, accuracy and compliance

Collaborate with the FM in liaising with the AX team for any AX related requirements as and when the need arises. - Value Addition to the existing process

Managing and mentoring the accountants

Job Context

The position is responsible to:

•Participate as a finance stake holder for the business in cross functional teams.

•Work well with stakeholders as well as with a variety of people and personality types.

Minimum Qualifications and Knowledge:

Degree in recognized accounting qualification (ACCA / ACA / CMA)

Minimum Experience: 10 years in a similar role

Job-Specific Skills: Financial Acumen, Eye for Details, Tech Savvy, Decisiveness, Analytical Thinking, Manage Deadlines, Methodical Approach, Accuracy, Effective Verbal & Written Communication, Innovation & Creativity, Commercial Awareness, Planning & Organizing, Maintain High Degree of Confidentiality.

Behavioral Competencies: Integrity & Ethics, Self-Motivation, Teamworking, Agility & Adaptability, Cultural Intelligence, Engaging & Developing People, Interpersonal sensitivity

Does this sound interesting? We would love to hear from you. Our application process in quick and easy. Apply today!

Position Summary:

Business Intelligence Engineer works under Project Delivery / Execution team and will be primarily responsible for deployment of Business Intelligence/DSV scope portions of integrated-manufacturing solutions (back and front ends).

Roles and Responsibilities:

• Support preparing pre-sale technical proposals and detailed design, including sizing, for BI/DSV scope of projects.
• Review designs and develop reports / data visualization solutions for client projects.
• Work jointly with functional DSV team, solution architects, and project teams.
• Identifies opportunities for improvement or where further development/build-out is required; work with assertiveness and with a solution-minded approach to tackle complex data problems.
• Demonstrates a strong sense of visual design and interest in creative visualization work.
• Demonstrates an ability to reduce data to the bare minimum of what is needed to optimally communicate a message.
• Demonstrates a drive to learn new tools and new ways of visualizing/displaying data and insights.
• Writes documentation of solutions and processes for both analysts and end users.
• Executes on end-to-end analytics product roadmap of enhancements, modifications, and new releases.
• As needed, illustrates visualization ideas using storyboards, process flows, wireframes, or prototypes.
• Support in preparing technical reports/presentation assessments/updates for senior management for DSV engineering projects.
• Develop understanding of emerging industry trends, innovations, and best practices in infrastructure engineering design and implementation. Be aware of vendor products, services, and future updates.
• Follow and promote use of industry best practices, standards, and procedures.
• Provide technical guidance to junior engineers and peers.

Qualifications and Requirements:

• Academic: BSc in a MIS, Computer-related field, or Math/Statistics.
• Experience : Minimum of 5 Years experience involving development of business intelligence / DSV solutions. Has worked for (not necessarily with) key client(s) such as Aramco, SABIC, etc. Understands DSV procedures.

• Database & Programming Skills:

Advanced Data Warehouse skills (including ETL/ELT)

Advanced Data Lakes & Marts skills.

Advanced SQL programming skills.

Good knowledge in Oracle programming.

Good knowledge in python programming.

• Data Visualization Skills:

Advanced DAX skills

Strong working experience in MS Power BI/SharePoint.

Good knowledge in Tableau or similar products.

• Data Analytics

Advanced KPI Knowledge and Experience (Mainly in Oil & Gas)

Intermediate Data Cleansing Knowledge and Experience.

• Server Administration:

Advanced Server Configuration Knowledge and Experience.

Advanced Active Directory knowledge and Experience.

Intermediate Server Installation.

• Virtualization

Intermediate Servers Virtualization Knowledge and Experience.

Intermediate Network Virtualization Knowledge.

Intermediate Vmware knowledge and Experience.

Intermediate Hyper-V knowledge and Experience.

• Portal Design

Advanced SharePoint Knowledge and Experience.

Advanced Project Management knowledge and experience.

Advanced UX Knowledge and Experience.

• Cybersecurity

Advanced Firewall and switches configuration knowledge and experience.

Advanced Network design knowledge and experience.

SWATX is looking for an experienced Business Intelligence (BI) Developer to join our talented team. In this role, you will be responsible for designing, developing, and maintaining business intelligence solutions that provide actionable insights to improve business outcomes. You will collaborate closely with stakeholders to understand their data needs and convert complex data into meaningful reports and visualizations. If you are passionate about data and have a strong background in BI development, we encourage you to apply.

Responsibilities:

• Design, develop, and implement BI solutions and data models to support business decision-making
• Create and maintain interactive dashboards and reports using BI tools such as Power BI, Tableau, or similar platforms
• Collaborate with business users to gather requirements, understand their needs, and provide solutions that meet their objectives
• Perform data extraction, transformation, and loading (ETL) processes to prepare data for analysis
• Ensure the accuracy and integrity of data through rigorous testing and validation processes
• Identify and resolve data quality issues in collaboration with data stakeholders
• Stay current with industry trends and technologies related to BI and analytics
• Provide training and support to users on BI tools and reporting solutions
  
  

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proven experience as a BI Developer or in a similar role
• Proficiency in BI tools (e.g., Microsoft Power BI, Tableau, QlikView) and strong data visualization skills
• Strong SQL skills and experience with data querying and database management
• Experience with data warehousing concepts and ETL processes
• Knowledge of data modeling and data governance principles
• Excellent analytical and problem-solving skills with a focus on detail
• Strong communication skills, capable of presenting complex information clearly to various stakeholders
• Ability to work independently and collaboratively in a team environment
  
  

• Experience with programming languages such as Python or R for data analysis
• Knowledge of cloud-based BI solutions (e.g., Azure, AWS)
• Relevant BI certifications (e.g., Microsoft Certified: Power BI Data Analyst, Tableau Desktop Specialist)

• Seniority level Mid-Senior level

• Employment type Contract

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at SWATX by 2x

Continue with Google Continue with Google

Continue with Google Continue with Google

Riyadh, Riyadh, Saudi Arabia 22 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

SWATX is looking for an experienced Business Intelligence (BI) Developer to join our talented team. In this role, you will be responsible for designing, developing, and maintaining business intelligence solutions that provide actionable insights to improve business outcomes. You will collaborate closely with stakeholders to understand their data needs and convert complex data into meaningful reports and visualizations. If you are passionate about data and have a strong background in BI development, we encourage you to apply.

Responsibilities:

• Design, develop, and implement BI solutions and data models to support business decision-making
• Create and maintain interactive dashboards and reports using BI tools such as Power BI, Tableau, or similar platforms
• Collaborate with business users to gather requirements, understand their needs, and provide solutions that meet their objectives
• Perform data extraction, transformation, and loading (ETL) processes to prepare data for analysis
• Ensure the accuracy and integrity of data through rigorous testing and validation processes
• Identify and resolve data quality issues in collaboration with data stakeholders
• Stay current with industry trends and technologies related to BI and analytics
• Provide training and support to users on BI tools and reporting solutions
  
  

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proven experience as a BI Developer or in a similar role
• Proficiency in BI tools (e.g., Microsoft Power BI, Tableau, QlikView) and strong data visualization skills
• Strong SQL skills and experience with data querying and database management
• Experience with data warehousing concepts and ETL processes
• Knowledge of data modeling and data governance principles
• Excellent analytical and problem-solving skills with a focus on detail
• Strong communication skills, capable of presenting complex information clearly to various stakeholders
• Ability to work independently and collaboratively in a team environment
  
  

• Experience with programming languages such as Python or R for data analysis
• Knowledge of cloud-based BI solutions (e.g., Azure, AWS)
• Relevant BI certifications (e.g., Microsoft Certified: Power BI Data Analyst, Tableau Desktop Specialist)