5 Payment Specialist jobs in Saudi Arabia

Overview

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools. HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations. Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financial Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

HALA is seeking a proactive and organized Assisted Onboarding Specialist to join our team. This role is pivotal in ensuring a seamless onboarding experience for customers who encounter challenges during the self-onboarding process. The ideal candidate will have a background in customer service, compliance, and operational support, with a preference for candidates with experience in the fintech industry, particularly payment.

• Assist customers who drop out of self-onboarding, ensuring they complete the process
• Guide customers through document uploads, ensuring compliance with regulatory standards
• Collaborate with the compliance team to verify customer documentation and information
• Oversee terminal ordering and ensure timely delivery to customers
• Maintain a feedback loop with the product and tech teams to address onboarding gaps
• Accurately update customer data and feedback in the CRM system

• Strong customer service skills with a solution-oriented mindset
• Familiarity with compliance processes and standards
• Experience with CRM tools and operational workflows
• Highly organized and capable of managing a large volume of customers efficiently
• Preferred: Experience in the fintech industry, particularly payment acceptance

• Achieve an 80% customer reach rate
• Maintain a 60% onboarding conversion rate over qualified
• Ensure all customer feedback is recorded accurately in the CRM system

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups
• We offer highly competitive compensation packages, including the potential for shares
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
• Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company
• You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best

If you think you have what it takes to join a remarkable team #apply_now

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Human Resources

Who Are We

HALA is a leading fintech player in the MENAP region, aiming to redefine financial services and build the future bank of SMEs. We empower SMEs to start, run, and grow their businesses by providing cutting-edge financial and technological tools.

HALA has multiple entities in UAE, Saudi Arabia, and Egypt, including HALA Payments, HALA Cashier, and HALA Logistics. Our solutions enable merchants to digitize payments and manage sales and operations.

Founded in 2017, HALA is licensed by the Saudi Arabian Central Bank and the Financial Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

Position: Assisted Onboarding Specialist

We are seeking a proactive and organized Assisted Onboarding Specialist to ensure a seamless onboarding experience for customers facing challenges during self-onboarding. The ideal candidate has a background in customer service, compliance, and operational support, with fintech industry experience, especially in payments.

Key Responsibilities:

1. Assist customers who drop out of self-onboarding, guiding them to complete the process smoothly.
2. Support customers with document uploads, ensuring compliance with regulatory standards.
3. Collaborate with the compliance team to verify customer documentation and information.
4. Oversee terminal ordering and ensure timely delivery.
5. Maintain feedback loops with product and tech teams to address onboarding gaps.
6. Accurately update customer data and feedback in the CRM system.

Requirements:

• Strong customer service skills with a solution-oriented approach.
• Knowledge of compliance processes and standards.
• Experience with CRM tools and operational workflows.
• Highly organized, capable of managing a large volume of customers efficiently.
• Preferred: Experience in fintech, particularly in payment acceptance.

Performance Expectations:

• Achieve an 80% customer reach rate.
• Maintain a 60% onboarding conversion rate.
• Ensure all customer feedback is accurately recorded in CRM.

Challenges & Opportunities:

This role offers a unique opportunity to work at the intersection of customer service, compliance, and technology within a dynamic fintech environment.

What We Offer:

• Inclusive and diverse culture supporting remote, in-office, and hybrid work setups.
• Highly competitive compensation packages, including potential shares.
• Focus on personal development with regular training and an annual learning stipend.
• Work with a talented team of over 30 nationalities across 7 countries.
• Autonomy, mentoring, and challenging goals for growth.
• Responsibility and trust to do your best work.

Join us now! If you believe you have what it takes to be part of our remarkable team, #apply_now .

Who Are We

HALA is a leading fintech player in the MENAP region, aiming to redefine financial services and build the future bank of SMEs. We empower SMEs to start, run, and grow their businesses by providing cutting-edge financial and technological tools.

HALA has multiple entities in UAE, Saudi Arabia, and Egypt, including HALA Payments, HALA Cashier, and HALA Logistics. Our solutions enable merchants to digitize payments and manage sales and operations.

Founded in 2017, HALA is licensed by the Saudi Arabian Central Bank and the Financial Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

Position: Assisted Onboarding Specialist

We are seeking a proactive and organized Assisted Onboarding Specialist to ensure a seamless onboarding experience for customers facing challenges during self-onboarding. The ideal candidate has a background in customer service, compliance, and operational support, with fintech industry experience, especially in payments.

Key Responsibilities:

1. Assist customers who drop out of self-onboarding, guiding them to complete the process smoothly.
2. Support customers with document uploads, ensuring compliance with regulatory standards.
3. Collaborate with the compliance team to verify customer documentation and information.
4. Oversee terminal ordering and ensure timely delivery.
5. Maintain feedback loops with product and tech teams to address onboarding gaps.
6. Accurately update customer data and feedback in the CRM system.

Requirements:

• Strong customer service skills with a solution-oriented approach.
• Knowledge of compliance processes and standards.
• Experience with CRM tools and operational workflows.
• Highly organized, capable of managing a large volume of customers efficiently.
• Preferred: Experience in fintech, particularly in payment acceptance.

Performance Expectations:

• Achieve an 80% customer reach rate.
• Maintain a 60% onboarding conversion rate.
• Ensure all customer feedback is accurately recorded in CRM.

Challenges & Opportunities:

This role offers a unique opportunity to work at the intersection of customer service, compliance, and technology within a dynamic fintech environment.

What We Offer:

• Inclusive and diverse culture supporting remote, in-office, and hybrid work setups.
• Highly competitive compensation packages, including potential shares.
• Focus on personal development with regular training and an annual learning stipend.
• Work with a talented team of over 30 nationalities across 7 countries.
• Autonomy, mentoring, and challenging goals for growth.
• Responsibility and trust to do your best work.

Join us now! If you believe you have what it takes to be part of our remarkable team, .

Who Are We

HALA is a leading fintech player in the MENAP region, aiming to redefine financial services and build the future bank of SMEs. HALA empowers SMEs to start, run, and grow their businesses by providing cutting-edge financial and technological tools.

HALA has multiple entities in UAE, Saudi Arabia, and Egypt, including HALA Payments, HALA Cashier, and HALA Logistics, offering solutions to digitize payments and manage sales and operations.

Founded in 2017, HALA is licensed by the Saudi Arabian Central Bank and the Financial Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

We are seeking a proactive and organized Assisted Onboarding Specialist to join our team. This role ensures a seamless onboarding experience for customers facing challenges during self-onboarding. The ideal candidate has a background in customer service, compliance, and operational support, preferably within fintech, especially payments.

Key Responsibilities:

• Assist customers who drop out of self-onboarding, ensuring they complete the process smoothly.
• Guide customers through document uploads, ensuring compliance with regulatory standards.
• Collaborate with the compliance team to verify customer documentation and information.
• Oversee terminal ordering and ensure timely delivery to customers.
• Maintain feedback loops with product and tech teams to address onboarding gaps.
• Update customer data and feedback accurately in the CRM system.

Requirements:

• Strong customer service skills with a solution-oriented mindset.
• Familiarity with compliance processes and standards.
• Experience with CRM tools and operational workflows.
• Highly organized with the ability to manage a large volume of customers efficiently.
• Preferred: Experience in fintech, especially payment acceptance.

Performance Expectations:

• Achieve an 80% customer reach rate.
• Ensure all customer feedback is recorded accurately in the CRM system.

This role offers a unique opportunity to work at the intersection of customer service, compliance, and technology within a dynamic fintech environment.

What We Offer You

• An inclusive and diverse culture encouraging innovation and flexibility (remote, in-office, hybrid).
• Highly competitive compensation packages, including potential shares.
• Focus on personal development with regular training and an annual learning stipend.
• Experience working with a talented team from over 30 nationalities across 7 countries.
• Autonomy, mentoring, and challenging goals fostering growth for you and the company.

If you believe you have what it takes, #apply_now!

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Additional questions include:

• Are you living in Riyadh? *
• Are you Saudi? *
• Why are you interested in this role? What skills or experience make you a good fit? *
• What is your current salary? *
• What is your expected salary? *
• Do you have strong customer service skills? *
• Are you familiar with compliance processes? *
• Do you have experience with CRM tools? *
• Do you have fintech industry experience, particularly in payment acceptance? *