22 Patient Services jobs in Saudi Arabia

Duties & Responsibilities:

·   Opening a file for the patient and making sure all data is correct.

·   Secure payments by screening insurance information; identifying patients requiring pre-admission approvals from third-party payers; verifying approvals; notifying patient accounts department of self-paying admissions.

·   Greeting and directing patients to examination rooms.

·   Scheduling patient appointments.

·   Informing patients about delays and waiting times.

·   Update and verify patient information at every visit.

·   Assist patients with filling out patient history forms, consent forms and payment contract forms.

·   Receive and process cash and credit card payments for medical services rendered.

·   Review patient accounts, identify delinquent accounts and collect overdue payments.

·   Answer, investigate and/or direct patient inquiries or complaints to the appropriate medical staff member.

·   Work in all counters as needed.

·   Work in variable shifts as required.

Qualification & Experience Requirements

·   Bachelor's degree is preferred.

·   Proven work experience as a Patient Service Specialist or similar role

·   Knowledge of medical terms and practices

·   Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access)

Skills and Competencies:

·   Professional manner and appearance

·   Strong interpersonal and communication skills and Meticulous attention to detail

Role Description

The Director of Patient Services will be responsible for overseeing and managing the day-to-day patient
Services
at the hospital, ensuring high levels of satisfaction and quality of care.
The Director of Patient Services
will coordinate with various departments to optimize patient flow, address any concerns or issues, and implement strategies to enhance patient experience.

Role Requirements

• Strong interpersonal and communication skills
• Minimum 5 years previous experience in a similar position.
• Knowledge of healthcare regulations and best practices
• Ability to handle and resolve patient complaints or concerns
• Excellent organizational and problem-solving skills
• Proficiency in relevant software and systems
• Ability to work well in a team and collaborate with different departments
• Experience in Plastic Surgery or Cosmetics Procedures is a plus.
• Speak and write fluent English and Arabic.
• Superior inter-personal skills and the ability to work effectively with all levels of clients and staff.

Role Qualification

• Diploma in Hospital Administration for not less than one year from reputable well recognized university.
• Bachelor's degree in Social Work or, MBA (Master of Business Administration) or MHA (Master of Health Administration).

ASSOCIATE PATIENT SERVICES ADVISOR.

COO

CPH of assigned area

The Associate Patient Services Advisor provides entry.-level support for patient services operations under direct supervision. Primary responsibilities include basic data collection, assisting patients with standard inquiries, and facilitating routine logistics to maintain consistent service quality.

00

100

• Collect document and maintain basic patient information ensuring accuracy and completeness Resolve minor issues directly or escalate more complex queries to the appropriate staff members for timely resolution
• Handle routine administrative tasks including processing medical information requests from patients government organizations and external entities ensuring compliance with regulations This also includes managing sick leave approvals verifying required certificates and overseeing the release of medical information for patient
• Support departmental efficiency and patient satisfaction

Bachelor Degree is required, Health related field is preferred

Medical terminology training is required; PX certificate is preferred/encouraged.

No prior experience or up to 2 years of related experience in healthcare or a similar field is preferred.

English:Fully Proficient ; Arabic:Fully Proficient

• Due Diligence
• Audit Reporting
• Data Collection

• Excellence
• Integrity
• Accountability
• Cybersecurity
• Person-Centered Care

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

No

N/A

N/A

Posted On: Tuesday, September 16th, 2025

Description

Ensures that in the area of which he/ she is responsible functions efficiently, with particular attention paid to the needs of the doctor and the patient.

KEY RESPONSIBILITIES:

• Register the patients who have appointment if the patient did not have appointment will register them as waiting list.
• Register the referral patients who came from out Dallah hospital and check the information required of referral form.
• Open file for the new patient in correctly.
• Adding and updating the insurance in HMIS
• Check the insurance of the patient in Council of Health Insurance by Hafiza or IQAMA number and then check the eligibility in the Website of the insurance company to get treatment in Dallah Hospital.
• Enter the medical consultation for the patient and renew the consultation if it's necessary.
• Checking and updating and extending the approval of the patient in the Website of the insurance company.
• Checking the approvals which is the below limit of the insurance coverage and interring in HMIS.
• insuring the invoice of the services and print it for the patient and choosing correct way for payment even though if it's '' cash or insurance patient''.
• Enter the services for the cash patient
• Booking and querying for appointment and print the appointment.
• Printing the medical lab or x ray result.
• Querying about file number, updating the information.
• Implements appropriate policies and procedures to achieve the Hospital's goals and objectives in pursuit of standards of Care, Quality/ Performance Improvement.
• Performs any other duties within the range of his/her competence, as directed by the Outpatient supervisor and Manger
• Printing the daily revenue form and submitting to the direct supervisor.
• Using the standard Service language of Dallah Hospital.

Requirements

Industry / Domain: Healthcare

Necessary Knowledge and Experience: Minimum of 2 years' experience in related field Experience in Healthcare setting.

Education and Certification Requirements: Bachelor degree

Summary

Industry:

Hospital & health care

Experience Required:

2 year(s) minimum

Required Skills

Communication Skills

Computer Proficiency

Languages

AR - Native or Bilingual Proficiency

EN - Professional Working Proficiency

MAJOR DUTIES and RESPONSIBILITIES

• Ensures through his actions, either directly or indirectly that a superior quality of medical treatment, compassion and understanding is given to every patient served at the NMC Hospitals and Clinics.
• Lead, develop and manage Patient Services' Managers, Supervisors, Coordinators and support staff.
• Plan, schedule and direct the work of the department's staff to meet the hospital objectives and needs of patients.
• Implement Policies and Procedures as well as Rules and Regulations of the Hospital related to the admin Staff and the department.
• Assist in preparation of any required budget reports.
• Hold & Chair all departmental meetings (monthly or when needed) or appoint a designee to chair meetings in his absence and document the minutes of meeting.
• Works closely with other Heads in developing policies and procedures to promote quality health care. Reviews & update departmental policies and procedures using JCIA & CBAHI standards every three years or when needed.
• Maintain a high level of enthusiasm among employees by enlisting them in skills development and leadership projects
• Monitors retention and development of Patient Services employees.
• Participate in the recruitment process in his/her department by updating the departmental staffing plan on an annual basis, reviewing credentials of job applicants and recommending hiring.
• Provide orientation and training for all staff of the duties and responsibilities for the department or service to which they are assigned.
• Develop, implement and monitor annual budget.
• Develop, implement and evaluate departmental goal and objectives.
• Develops a quality plan for procedures and projects and analyses the outcome based on JCIA/CBAHI standards.
• Enforces all patient rights per department's policies and procedures.
• Monitors and evaluates the activities of Out Patient Services (OPD,ER, OHG, Social Services & Switch Board) based on established Policies and Procedures and JCIA standards and implement changes as per Quality plan.
• Responsible to monitor and maintain staff performance, by developing annual performance evaluations to test the employees' competencies and by suggesting training needs and career objectives for employees in the coming years.
• Recommend space, medical technology, equipment, staffing, and other resources needed by the department or service and have a process in place to respond to shortages.
• Provides leadership skills in developing the willingness and desire to work toward common objectives.
• Maintains confidentiality regarding patient information and regarding administrative matters of a confidential nature.
• Produces written communications, assessments, proposals and administrative documents that are timely and high quality work products required to effectively accomplish duties as Director of the Department
• Demonstrates the ability to listen to others in promoting effective communication.
• Delegates or approves leave and vacations for staff in his department according to work needs.
• Approves changes in work schedules. Advises and approves overtime duty. Recommends compensation time for staff within the department according to work needs.
• Ensure compliance with all relevant law and regulations e.g law and regulations related to recruitment, patient rights, and physical environment.
• Responsible for the motivation and the inspiration of the department staff.
• Submits monthly reports to the Hospital administration and any other additional reports as required.
• Performs other applicable tasks and duties assigned within the realm of his/her knowledge, skills and abilities.

Reporting to:

• Director General

Supervises

• Manager Medical Approval
• Manager outpatient Services (OPS)
• Head of ADT/Referral/ER Registration services
• Manager Room services and kitchen
• Manager ER / OHG
• Duty Manager
• Case Manager
• All Patient services staff

QUALIFICATIONS:

Education

• BA in Healthcare Management, Business Administration or equivalent.
• Masters in Healthcare Management or equivalent is preferred.

Experience

• Required Minimum of 10 years post graduate experience in large healthcare organizations with 5 years of recent managerial experience.
• Desirable ten years post graduate experience in Patient service positions.

SPECIAL REQUIREMENTS / SKILLS:

• Excellent verbal and written communication skills.
• Excellent critical thinking skills.
• Excellent analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software to prepare reports and policies.
• Organized and accurate, capable of identifying the key issues.

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

SENIOR PATIENT FINANCIAL SERVICES SPECIALIST.

CFO

Business Unit Lead

The Senior Patient Financial Services Specialist reviews and approves daily reconciliation reports, oversees complex eligibility and coverage issues, guides on special cases reduced payment and medical discounts, provides direct and indirect assistance to patients regarding financial responsibilities, and insurance coverage. This includes explaining charges, payment expectations and patient share copayment, and front line cash and Tax invoicing , cash collection and processing refunds, guides patient through available payment options and installment plans to ensure patient satisfaction and efficient financial services.

20

• Ensure patient financial services and eligibility processes comply with relevant regulations and standards
• Implement and review policies and procedures to maintain compliance and collaborating with legal and regulatory teams to address any potential issues
• Mentorship on providing support to patients regarding their financial responsibilities and insurance coverage
• Collaborate and foster open and candid communication with various departments such as preauthorization billing collections and insurance to ensure a seamless and compliant financial services experience Perform regular monitoring the internal and external referrals for efficiency

80

• Oversee and manage cases involving reduced payments and medical discounts ensuring patients receive the necessary financial assistance
• Resolve and manage or escalate complex financial issues and coverage discrepancies
• Review and approve daily reconciliation reports and maintain detailed reconciliation records to ensure accuracy and completeness of financial transactions
• Develop and implement procedures for handling financial adjustments and evaluate the effectiveness of financial assistance programs
• Collaborate with other departments as required and prepare management reports to support informed decisionmaking

None

Minimum 13 years' experience in Healthcare Financial Services

English:Fully Proficient ; Arabic:Fully Proficient

• Audit Reporting
• Data Collection

• Integrity
• Accountability
• Cybersecurity
• Person-Centered Care

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

No

Senior Patient Financial Services Advisor

We're recruiting for an excellent world-renowned organisation that is seeking a Senior Patient Financial Services Advisor to join their Finance team. This pivotal role is central to ensuring financial transparency, regulatory compliance, and integrity within patient financial services.

Key Responsibilities:

• Coordinate complex eligibility and coverage issues.
• Provide direct assistance to patients regarding financial responsibilities and insurance coverage.
• Guide patients through available patient options and instalment plans to ensure patient satisfaction and efficient financial services.
• Implement policies and procedures to maintain compliance.
• Collaborate with legal and regulatory teams to address any potential issues.

Qualifications:

• 6+ years experience in healthcare financial services (required).
• Bachelors degree in Finance, Healthcare Management or a related field (required)
• Fully Proficient in Arabic, and Advanced in English (required).

Why Apply?

This is a unique opportunity to work for a globally respected brand known for excellence and innovation. You'll play a vital role in enhancing financial governance, ensuring compliance with internal and external regulations, and supporting the financial resilience of the organisation within a diverse, international healthcare environment.

We are looking for a Clinical Support Specialist in the North/East Region to provide direct support for all Stryker products associated with Trauma and Extremities procedures.

What you will do:

• Attend cases and service existing and new customer base within the theatre and clinical environment
• Leads communication with stakeholders, presents finding and manages key client relationships.
• Audit theatre Stryker stock (implants, disposables and instruments), managing consignment inventory, ensuring good asset management practice, utilization of delivered stock, and stock rotation.
• Providing theatre and wider HCP staff within depth training on Stryker products
• Plan, execute and monitor all measures necessary to help achieve industry-leading support. Service and provide customer care for physicians, surgical theatre staff, and hospital administration and sterilisation departments. This will include working within a theatre and clinical environment.
• Provides theatre and other HCP staff training on Stryker products. This could include organizing and conducting training workshops and events for a broad range of customers.
• Conducts trials and evaluations of products in theatre and clinical environments as required.

What you need:
Required:

• Minimum 2 years of relevant experience in clinical support.
• Experience in Trauma and Extremities.
• Analytical thinking.
• Ability to work in a collaborative manner with colleagues and customers.
• Ability to self-motivate and work under pressure.

Preferred:
Certified Theatre Practitioner or ODA, professional training in a medical environment.

Industry background also advantageous.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.