335 Passenger Service jobs in Saudi Arabia

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Position: Customer Service Agent

Role Summary:

As Customer Service Agent you will be responsible for maintaining outstanding Customer Service standards through operational excellence in freight operations, proper documentation and ensure efficient and smooth handling of all freight activities for current and potential clients, in the best interest of DSV.

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Responsibilities:

· Always deliver best in class customer service to all DSV customers.

· Interacts with customers and vendors to Establish DSV SOP’s and keep customer appraised with regards to arrival times, delays or transit issues and help to ensure we always meet or exceed customer expectations.

· Ensure all communications are professional, timely and appropriately handled using the best medium, for both internal and external correspondence.

· Send routing, follow up with origin and update customer with status at all stages till freight arrives in Saudi.

· Update the tracking sheet with freight status and send to the customer on daily basis.

· Negotiate rates with Carriers and update the Export Rate sheet in share point.

· Create jobs in CW1 for all export shipments.

· Quote Agent & Customers for all export inquiries.

· Appropriate monitoring, reporting, communication, and liaison with customers, carriers and vendors.

· Provides regular update to the Line Manager.

· Any other related duties/projects assigned by the supervisor from time to time to meet the business needs.

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Educational Qualifications & Certifications:

· Bachelor's degree

· 5 years of Freight operations experience.

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· Excellent spoken, and written communication skills.

· Ability to prioritize tasks, multitask, and problem-solving skills.

· Ability to act with integrity, professionalism, and confidentiality.

· Proficient with Microsoft Office Suite or related software.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Customer Service Agent – Riyadh

We are a growing beauty & wellness service provider for females only in Riyadh.

We are hiring a full-time Service & Appointment Coordinator for our operations in Riyadh. The role involves handling client calls, booking appointments, coordinating with therapists, and managing home service schedules & logistics.

Job Type: Full-time

Pay: ﷼3, ﷼4,000.00 per month

Language:

• English (Preferred)

Job Req Number: 95673

Time Type: Full Time

Position:
Customer Service Agent

Location:
Saudi Arabia, Riyadh

Role Summary:
As Customer Service Agent you will be responsible for maintaining outstanding Customer Service standards through operational excellence in freight operations, proper documentation and ensure efficient and smooth handling of all freight activities for current and potential clients, in the best interest of DSV.

Responsibilities:

• Always deliver best in class customer service to all DSV customers.
• Interacts with customers and vendors to Establish DSV SOP's and keep customer appraised with regards to arrival times, delays or transit issues and help to ensure we always meet or exceed customer expectations.
• Ensure all communications are professional, timely and appropriately handled using the best medium, for both internal and external correspondence.
• Send routing, follow up with origin and update customer with status at all stages till freight arrives in Saudi.
• Update the tracking sheet with freight status and send to the customer on daily basis.
• Negotiate rates with Carriers and update the Export Rate sheet in share point.
• Create jobs in CW1 for all export shipments.
• Quote Agent & Customers for all export inquiries.
• Appropriate monitoring, reporting, communication, and liaison with customers, carriers and vendors.
• Provides regular update to the Line Manager.
• Any other related duties/projects assigned by the supervisor from time to time to meet the business needs.

Educational Qualifications & Certifications:

• Bachelor's degree
• 5 years of Freight operations experience.

Competencies:

• Excellent spoken, and written communication skills.
• Ability to prioritize tasks, multitask, and problem-solving skills.
• Ability to act with integrity, professionalism, and confidentiality.
• Proficient with Microsoft Office Suite or related software.

DSV – Global transport and logistics
Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere
Visit and follow us on LinkedIn and Facebook.

Role Summary:

Promote financial products, engage with clients and improving the relationship with customers and developing marketing methods and achieve sales targets in a dynamic and customer-focused environment.

• Understand and explain financial products to customers.
• Obtain sufficient information on customer needs.
• Opening customer accounts and marketing the company's multiple products to customers.
• Retaining customers and attracting new customers.
• Collection and analysis of customer data.
• Meet monthly and quarterly sales targets.
• Deliver sales reports and assist with tasks as assigned.

• Strong communication, negotiation, and interpersonal skills.
• Knowledge of financial products and market trends.
• Proficiency in Microsoft Office Suite.
• Ability to work independently, meet deadlines, and perform under pressure.

• Excellent verbal and written communication skills.
• Ability to analyze market trends and customer needs.
• Exceptional negotiation and persuasion skills.
• Time management and organizational skills.

Exciting Customer Service Opportunities for Saudi Nationals( Subject to Contract Award)

Are you passionate about delivering exceptional service and ready to grow your career with a global leader?

Serco is looking for talented Saudi Nationals to join our Customer Service Talent Pool for upcoming roles across the Kingdom of Saudi Arabia. With over 4,500 team members in the Middle East, we're committed to building futures and supporting national development.

Express your interest today and take the first step toward a rewarding career with Serco.

To ensure customer satisfaction and loyalty by delivering professional service, managing inquiries, maintaining accurate client records, and supporting internal teams through proactive communication and feedback reporting.

Responsibilities:

• Answer incoming phone calls, emails, chats promptly and professionally.
• Receive and process customer inquiries from all marketing channels, including online orders, and ensure they are entered into the CRM system.
• Provide customers with basic product/service information and direct them to the right contact when necessary.
• Maintain a courteous, welcoming, and service-oriented approach in all customer interactions.
• Regularly update and maintain the CRM system with accurate contact details, communication history, and notes.
• Coordinate with relevant internal departments to ensure customer issues are addressed and resolved efficiently.
• Follow up with customers after order delivery to ensure satisfaction and collect feedback.
• Proactively reach out to inactive customers to identify reasons and re-engage them.
• Generate monthly reports on customer activity, feedback, and engagement trends.
• Share insights with the marketing team to support service improvement initiatives.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.

• Strong written and verbal communication skills.

• She should have high level of interpersonal and customer handling skills.

• Proficiency in Arabic and English is a strong advantage.

Please send you're your CV to

Customer Service & Order Processing Specialist

Location:
Jeddah, Saudi Arabia

Job Type:
Full-time

About the Role

We are looking for a motivated and detail-oriented Customer Service & Order Processing Specialist to join our growing e-commerce team. You will be the key point of contact for our customers, ensuring they enjoy a smooth shopping experience from placing their orders to receiving them.

Key Responsibilities

•  Handle customer inquiries via phone, email, and chat in a professional and timely manner.

•  Process, review, and manage online orders from confirmation to delivery.

•  Coordinate with warehouse and delivery partners to ensure accurate and on-time shipments.

•  Resolve customer complaints and provide effective solutions to maintain high satisfaction levels.

•  Track and follow up on pending or delayed orders, keeping customers updated.

•  Maintain accurate records of customer interactions and transactions.

Qualifications

•  1–3 years of experience in customer service, preferably in e-commerce or retail.

•  Strong communication skills in both Arabic and English.

•  Good organizational and multitasking abilities with attention to detail.

•  Proficiency in MS Office and familiarity with e-commerce platforms such as Salla & Zid.

What We Offer

•  Competitive salary.

•  A dynamic and supportive work environment.

•  Growth opportunities within a fast-growing e-commerce business.

•  Training and development programs to enhance your skills.

Overview

Hotel: Al Khobar City (DHAAO), 6633 1 St, Olaya, 34446

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What We Need from you:

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

What you can expect from us:

• We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Overview

Job Title: HR Service Agent

The Global HR Organization of Vanderlande is organized in 4 main areas Business HR, Reward & Mobility, Talent Acquisition & Learning and Regional HR & Services. The Regional HR & Services organization delivers specific expertise like HR Advice and Health & Wellbeing locally close to our business stakeholders. In addition, this department also holds the Global HR Service Desk and the Global HR Specialists team, who play an active global role in maintaining, supporting, and enabling HR service delivery. As HR Service Agent you are part of the Global HR Service Desk within Vanderlande, reporting into the HR Service Desk Lead EMEA/LATAM, located at Vanderlande headquarters, Veghel.

The team includes 16 HR Service Agents, divided over The Netherlands, United Kingdom, Germany, Spain and Middle East. As HR Service Agent you are the first point of contact for employees based in KSA, Bahrain, Egypt, UAE and Oman. You resolve first line HR queries and questions related to e.g. HR policies, processes and systems and executes basic transactions. You support employees and managers in using manager- and employee self-service. You play a key role in service delivery and employee experience (Happy Customer!). Your activities focus on operational excellence and continuous improvement.

• HR Service Delivery & Operational Excellence: Driving a seamless and coherent employee experience, while safeguarding required efficiency
• Provide query resolution services to all employees on policies, processes and systems and escalate to specialists as and when required
• Documenting inquiries through ticketing and case management solution
• Meets defined SLA metrics for providing accurate, consistent and timely services
• Perform back-office process execution
• Accountable for completing relevant research to support query resolution
• Responsible for executing processes in line with policies and standard operating procedures
• Provide guidance to employees and managers on self-service transactions, HR portal navigation, and policy interpretation to facilitate self-support
• Leverage data insights to continuously monitor effectiveness of service delivery and to elevate the employee experience
• Supports ad hoc projects and activities related to HR People Services

• Responsible for collaborating with HR People Services peers to understand and implement processes, focusing on employee experience and continuous improvement of employee life events
• Responsible for identifying service issues, proactively proposing improvements and leading or supporting the implementation of changes
• Drive local improvements in service delivery in close collaboration with various (HR) stakeholders

• Good understanding of local HR policies and procedures desired
• At least 1 years’ experience in HR first line support
• Data driven
• Strong written and verbal communication skills
• Intermediate knowledge of MS Outlook, Excel and Word (MS365 tooling)
• Workday (HR system) experience is a plus
• Proficiency in English language is a must

In this challenging and responsible position, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international and professional working environment with a lot of scope for personal development.

By joining our profitable and growing company you will be able to reach your goals and focus on your future.