233 Passenger Service jobs in Saudi Arabia

Job Purpose

To provide the highest level of service to sell Emirates airline tickets and services, assisting customers with their travel plans.

Assist the Team Leader and support Customer Service & Sales Agents.

Work collaboratively to achieve individual, station, and network commercial objectives.

Ensure exceptional customer service, provide details on Emirates fares, actively issue online tickets, and promote related products by identifying customer needs, building rapport, seeking sales opportunities, and promoting Emirates products.

Maintain set quality standards for all customer interactions.

Issue Emirates tickets, ensuring compliance with airline rules and meeting customer requests for excellent service.

Inform customers about journey requirements such as passports, visas, health regulations, check-in procedures, and timings.

Enhance Emirates revenue by offering options on products and services like Skywards membership, amendments, Dubai stopovers, hotel bookings, and fare upgrades to meet sales targets.

Stay updated on Emirates Group news to uphold professional and company standards.

Support travel agents with bookings and special arrangements, guiding on quoting fares and completing ticketing formalities.

Handle Emirates online queries and complex activities, including medical cases and special services.

Act as deputy for the Customer Sales and Service Team Leader in their absence, serving as a role model and first point of contact for complex bookings and customer interactions.

Retail Office only

Ensure proper filing of ticket documentation, update timetables, display brochures and promotional materials, and provide options to increase sales.

Assist the Team Leader with end-of-day sales closing and banking procedures.

Support travel agents with bookings and special arrangements, advising on fares and ticketing formalities.

Handle online queries and complex activities like medical cases and special services.

Qualifications

Minimum GCSE or A Level standard or equivalent.

Experience in a contact centre or reservations environment within the airline or travel industry.

Other Languages Besides English

Fluency in additional languages is advantageous for multi-lingual contact centers.

Must have the right to live and work in KSA.

Salary & Benefits

Competitive salary and benefits.

Knowledge / Skills

Knowledge of contact centre and airline/travel industry procedures, fare and ticketing systems, Skywards, and reservation systems.

Proficiency in Windows, Microsoft Word, Excel, and email.

50-99 Employees · Recruitment & Employee Placement Agency

We’re looking for a Customer Service to join our team in Unaizah, Qassim. The role involves supporting service quality, improving procedures, and preparing reports.

• Support service quality, improve procedures, and prepare reports.

• Experience in customer service or quality
• Strong communication and reporting skills

ManpowerGroup was first established in Wisconsin in 1948 and has grown to become a world leader in the employment services industry; creating and delivering services that enable its clients to win in the changing world of work. Manpower has 4,500 offices worldwide in 80 countries and territories and put over a million people into work every day. We offer clients a range of services for the entire employment and business cycle including permanent, temporary and contract recruitment; employee assessment and selection; training; outplacement; outsourcing and consulting.

Overview

We are pleased to announce an internal vacancy for the position of Guest Service Agent within the Front Office team. This role is key to delivering outstanding guest experiences, handling check-in and check-out procedures, and ensuring all guest needs are met in a professional and courteous manner.

• Welcome and assist guests in a friendly and professional manner
• Perform check-in and check-out procedures using the property management system
• Respond to guest inquiries and provide accurate information and support
• Coordinate with other departments to ensure guest satisfaction
• Handle guest complaints or feedback in a timely and effective way
• Promote hotel services and facilities when appropriate

• Previous experience in hospitality or customer service is preferred
• Strong communication and teamwork skills
• Fluency in English and Arabic is required
• Ability to work shifts, including weekends and holidays

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Overview

Your position and team: The Global HR Organization of Vanderlande is organized in 4 main areas: Business HR, Reward & Mobility, Talent Acquisition & Learning, and Regional HR & Services. The Regional HR & Services organization delivers expertise like HR Advice and Health & Wellbeing locally close to our business stakeholders. This department also holds the Global HR Service Desk and the Global HR Specialists team, who play a global role in maintaining, supporting, and enabling HR service delivery. As HR Service Agent you are part of the Global HR Service Desk within Vanderlande, reporting into the HR Service Desk Lead EMEA/LATAM, located at Vanderlande headquarters, Veghel. The team includes 16 HR Service Agents, divided over The Netherlands, United Kingdom, Germany, Spain and Middle East.

As HR Service Agent you are the first point of contact for employees based in KSA, Bahrain, Egypt, UAE and Oman. You resolve first line HR queries and questions related to HR policies, processes and systems and execute basic transactions. You support employees and managers in using manager- and employee self-service. You play a key role in service delivery and employee experience (Happy Customer!). Your activities focus on operational excellence and continuous improvement.

• Driving a seamless and coherent employee experience, while safeguarding required efficiency
• Provide query resolution services to all employees on policies, processes and systems and escalate to specialists as and when required
• Documenting inquiries through ticketing and case management solution
• Meets defined SLA metrics for providing accurate, consistent and timely services
• Perform back-office process execution

• Accountable for completing relevant research to support query resolution
• Responsible for executing processes in line with policies and standard operating procedures
• Provide guidance to employees and managers on self-service transactions, HR portal navigation, and policy interpretation to facilitate self-support
• Leverage data insights to continuously monitor effectiveness of service delivery and to elevate the employee experience
• Supports ad hoc projects and activities related to HR People Services

• Responsible for collaborating with HR People Services peers to understand and implement processes, focusing on employee experience and continuous improvement of employee life events
• Responsible for identifying service issues, proactively proposing improvements and leading or supporting the implementation of changes
• Drive local improvements in service delivery in close collaboration with various (HR) stakeholders

• Good understanding of local HR policies and procedures
• At least 1 year’s experience in HR first line support
• Data driven
• Strong written and verbal communication skills
• Intermediate knowledge of MS Outlook, Excel and Word (MS365 tooling)
• Workday (HR system) experience is a plus
• Proficiency in English language is a must

In this challenging and responsible position, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international and professional working environment with a lot of scope for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future.

Overview

HR Service Agent is part of the Global HR Service Desk within Vanderlande, reporting into the HR Service Desk Lead EMEA/LATAM, located at Vanderlande headquarters, Veghel. The team includes 16 HR Service Agents, divided over The Netherlands, United Kingdom, Germany, Spain and Middle East. As HR Service Agent you are the first point of contact for employees based in KSA, Bahrain, Egypt, UAE and Oman. You resolve first line HR queries and questions related to e.g. HR policies, processes and systems and execute basic transactions. You support employees and managers in using manager- and employee self-service. You play a key role in service delivery and employee experience (Happy Customer!). Your activities focus on operational excellence and continuous improvement.

• Driving a seamless and coherent employee experience, while safeguarding required efficiency
• Provide query resolution services to all employees on policies, processes and systems and escalate to specialists as and when required
• Documenting inquiries through ticketing and case management solution
• Meets defined SLA metrics for providing accurate, consistent and timely services
• Perform back-office process execution
• Accountable for completing relevant research to support query resolution
• Responsible for executing processes in line with policies and standard operating procedures
• Provide guidance to employees and managers on self-service transactions, HR portal navigation, and policy interpretation to facilitate self-support
• Leverage data insights to continuously monitor effectiveness of service delivery and to elevate the employee experience
• Supports ad hoc projects and activities related to HR People Services

• Responsible for collaborating with HR People Services peers to understand and implement processes, focusing on employee experience and continuous improvement of employee life events
• Responsible for identifying service issues, proactively proposing improvements and leading or supporting the implementation of changes
• Drive local improvements in service delivery in close collaboration with various (HR) stakeholders

• Good understanding of local HR policies and procedures desired
• At least 1 years’ experience in HR first line support
• Data driven
• Strong written and verbal communication skills
• Intermediate knowledge of MS Outlook, Excel and Word (MS365 tooling)
• Workday (HR system) experience is a plus
• Proficiency in English language is a must

In this challenging and responsible position, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international and professional working environment with a lot of scope for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future.

• Entry level

• Full-time

• Other

• Automation Machinery Manufacturing and Industrial Machinery Manufacturing

Overview

Job Title: HR Service Agent

The Global HR Organization of Vanderlande is organized in 4 main areas: Business HR, Reward & Mobility, Talent Acquisition & Learning, and Regional HR & Services. The Regional HR & Services organization delivers specific expertise like HR Advice and Health & Wellbeing locally close to our business stakeholders. In addition, this department also holds the Global HR Service Desk and the Global HR Specialists team, who play an active global role in maintaining, supporting, and enabling HR service delivery. As HR Service Agent you are part of the Global HR Service Desk within Vanderlande, reporting into the HR Service Desk Lead EMEA/LATAM, located at Vanderlande headquarters, Veghel.

The team includes 16 HR Service Agents, divided over The Netherlands, United Kingdom, Germany, Spain and Middle East.

As HR Service Agent you are the first point of contact for employees based in KSA, Bahrain, Egypt, UAE and Oman. You resolve first line HR queries and questions related to HR policies, processes and systems and executes basic transactions. You support employees and managers in using manager- and employee self-service. You play a key role in service delivery and employee experience (Happy Customer!). Your activities focus on operational excellence and continuous improvement.

• Driving a seamless and coherent employee experience, while safeguarding required efficiency
• Provide query resolution services to all employees on policies, processes and systems and escalate to specialists as and when required
• Documenting inquiries through ticketing and case management solution
• Meets defined SLA metrics for providing accurate, consistent and timely services
• Perform back-office process execution
• Accountable for completing relevant research to support query resolution
• Responsible for executing processes in line with policies and standard operating procedures
• Provide guidance to employees and managers on self-service transactions, HR portal navigation, and policy interpretation to facilitate self-support
• Leverage data insights to continuously monitor effectiveness of service delivery and to elevate the employee experience
• Supports ad hoc projects and activities related to HR People Services

• Responsible for collaborating with HR People Services peers to understand and implement processes, focusing on employee experience and continuous improvement of employee life events
• Responsible for identifying service issues, proactively proposing improvements and leading or supporting the implementation of changes
• Drive local improvements in service delivery in close collaboration with various (HR) stakeholders

• Good understanding of local HR policies and procedures desired
• At least 1 years’ experience in HR first line support
• Data driven
• Strong written and verbal communication skills
• Intermediate knowledge of MS Outlook, Excel and Word (MS365 tooling)
• Workday (HR system) experience is a plus
• Proficiency in English language is a must

In this challenging and responsible position, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international and professional working environment with a lot of scope for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future.

Job Summary:
As a Guest Service Agent, you will be responsible for providing exceptional customer service to guests during their stay at our establishment. You will assist guests with check-in and check-out procedures, handle inquiries and requests, and ensure a positive overall experience.

Job Responsibility:
- Greet and welcome guests upon arrival, providing information about the hotel and its services
- Assist guests with check-in and check-out procedures, including processing payments
- Handle guest inquiries, requests, and complaints promptly and professionally
- Coordinate with other departments to fulfill guest needs and special requests
- Maintain a clean and organized front desk area, including managing reservations and room assignments
- Provide recommendations for local attractions, restaurants, and activities to enhance guests' stay

Candidate Requirements:
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a customer-focused mindset
- Ability to multitask and handle stressful situations calmly
- Knowledge of hotel operations and reservation systems is a plus