122 Passenger Service jobs in Saudi Arabia

Customer Service Agent – Riyadh

We are a growing beauty & wellness service provider for females only in Riyadh.

We are hiring a full-time Service & Appointment Coordinator for our operations in Riyadh. The role involves handling client calls, booking appointments, coordinating with therapists, and managing home service schedules & logistics.

Job Type: Full-time

Pay: ﷼3, ﷼4,000.00 per month

Language:

• English (Preferred)

The Role

We are seeking a dedicated Customer Service Specialist to join a growing investment firm in Riyadh. The ideal candidate will provide exceptional support to clients, ensuring a seamless and professional experience as they navigate investment opportunities and services. Responsibilities: - Respond to client inquiries promptly and professionally via phone, e-mail, and in-person. - Assist clients with account setup, updates, and investment product information. - Resolve customer issues and complaints efficiently, escalating complex cases as necessary. - Maintain accurate records of customer interactions and transactions. - Collaborate with internal teams to improve client experience and service delivery. - Stay updated on company investment products, policies, and industry trends to provide accurate information.

Requirements

• Proven experience in customer service, preferably in the investment or financial sector, within KSA. - You will need to hold a CME-1 certificate. - Strong communication skills in English and Arabic, both verbal and written. - Ability to handle sensitive information with confidentiality. - Bachelor's degree in business, finance, or related field is preferred.

About the company

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years success under our belts and a workforce of 10,000+ people across 32 countries, weve evolved to put our customers at the heart of everything we do. So much more than a specialist recruitment business, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. By providing advice, insights and expertise on issues you face today in the fast-paced world of work, we help you make the right decisions for tomorrow. Offering an unrivalled suite of recruitment and workplace solutions, whether youre looking for whats next in your career, or have a gap to fill, well help you get where you want to go. You can rely on us to deliver today and help you plan for tomorrow.

To ensure customer satisfaction and loyalty by delivering professional service, managing inquiries, maintaining accurate client records, and supporting internal teams through proactive communication and feedback reporting.

Responsibilities:

• Answer incoming phone calls, emails, chats promptly and professionally.
• Receive and process customer inquiries from all marketing channels, including online orders, and ensure they are entered into the CRM system.
• Provide customers with basic product/service information and direct them to the right contact when necessary.
• Maintain a courteous, welcoming, and service-oriented approach in all customer interactions.
• Regularly update and maintain the CRM system with accurate contact details, communication history, and notes.
• Coordinate with relevant internal departments to ensure customer issues are addressed and resolved efficiently.
• Follow up with customers after order delivery to ensure satisfaction and collect feedback.
• Proactively reach out to inactive customers to identify reasons and re-engage them.
• Generate monthly reports on customer activity, feedback, and engagement trends.
• Share insights with the marketing team to support service improvement initiatives.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.

• Strong written and verbal communication skills.

• She should have high level of interpersonal and customer handling skills.

• Proficiency in Arabic and English is a strong advantage.

Please send you're your CV to

Customer Service & Order Processing Specialist

Location:
Jeddah, Saudi Arabia

Job Type:
Full-time

About the Role

We are looking for a motivated and detail-oriented Customer Service & Order Processing Specialist to join our growing e-commerce team. You will be the key point of contact for our customers, ensuring they enjoy a smooth shopping experience from placing their orders to receiving them.

Key Responsibilities

•  Handle customer inquiries via phone, email, and chat in a professional and timely manner.

•  Process, review, and manage online orders from confirmation to delivery.

•  Coordinate with warehouse and delivery partners to ensure accurate and on-time shipments.

•  Resolve customer complaints and provide effective solutions to maintain high satisfaction levels.

•  Track and follow up on pending or delayed orders, keeping customers updated.

•  Maintain accurate records of customer interactions and transactions.

Qualifications

•  1–3 years of experience in customer service, preferably in e-commerce or retail.

•  Strong communication skills in both Arabic and English.

•  Good organizational and multitasking abilities with attention to detail.

•  Proficiency in MS Office and familiarity with e-commerce platforms such as Salla & Zid.

What We Offer

•  Competitive salary.

•  A dynamic and supportive work environment.

•  Growth opportunities within a fast-growing e-commerce business.

•  Training and development programs to enhance your skills.

Exciting Customer Service Opportunities for Saudi Nationals( Subject to Contract Award)

Are you passionate about delivering exceptional service and ready to grow your career with a global leader?

Serco is looking for talented Saudi Nationals to join our Customer Service Talent Pool for upcoming roles across the Kingdom of Saudi Arabia. With over 4,500 team members in the Middle East, we're committed to building futures and supporting national development.

Express your interest today and take the first step toward a rewarding career with Serco.

Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-

• Offer consistently professional, friendly, warm and engaging service
• Give a warm welcome and check in guests taking into account the established SOPs
• Check out of departing guest in accordance with the established standards
• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
• Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation
• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel's policies and procedures and service standards and have full knowledge of the hotel facilities and happenings

Skills
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and 'switched on' personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork

Job Title

HR Service Agent

Job Description

Your position and team

The Global HR Organization of Vanderlande is organized in 4 main areas: Business HR, Reward & Mobility, Talent Acquisition & Learning and Regional HR & Services.

The Regional HR & Services organization delivers specific expertise like HR Advice and Health & Wellbeing locally close to our business stakeholders. In addition, this department also holds the Global HR Service Desk and the Global HR Specialists team, who play an active global role in maintaining, supporting, and enabling HR service delivery. As HR Service Agent you are part of the Global HR Service Desk within Vanderlande, reporting into the HR Service Desk Lead EMEA/LATAM, located at Vanderlande headquarters, Veghel.

The team includes 16 HR Service Agents, divided over The Netherlands, United Kingdom, Germany, Spain and Middle East.

As HR Service Agent you are the first point of contact for employees based in KSA, Bahrain, Egypt, UAE and Oman. You resolve first line HR queries and questions related to e.g. HR policies, processes and systems and executes basic transactions. You support employees and managers in using manager- and employee self-service. You play a key role in service delivery and employee experience (Happy Customer). Your activities focus on operational excellence and continuous improvement.

HR Service Delivery & Operational Excellence

• Driving a seamless and coherent employee experience, while safeguarding required efficiency

• Provide query resolution services to all employees on policies, processes and systems and escalate to specialists as and when required

• Documenting inquiries through ticketing and case management solution

• Meets defined SLA metrics for providing accurate, consistent and timely services

• Perform back-office process execution

• Accountable for completing relevant research to support query resolution

• Responsible for executing processes in line with policies and standard operating procedures

• Provide guidance to employees and managers on self-service transactions, HR portal navigation, and policy interpretation to facilitate self-support

• Leverage data insights to continuously monitor effectiveness of service delivery and to elevate the employee experience

• Supports ad hoc projects and activities related to HR People Services

Continuous Improvement

• Responsible for collaborating with HR People Services peers to understand and implement processes, focusing on employee experience and continuous improvement of employee life events

• Responsible for identifying service issues, proactively proposing improvements and leading or supporting the implementation of changes

• Drive local improvements in service delivery in close collaboration with various (HR) stakeholders

Role Qualification and Skills

• Good understanding of local HR policies and procedures desired

• At least 1 years' experience in HR first line support

• Data driven

• Strong written and verbal communication skills

• Intermediate knowledge of MS Outlook, Excel and Word (MS365 tooling)

• Workday (HR system) experience is a plus

• Proficiency in English language is a must

What we offer

In this challenging and responsible position, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international and professional working environment with a lot of scope for personal development.

By joining our profitable and growing company you will be able to reach your goals and focus on your future.

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

We are seeking a friendly and professional Guest Service Associate to join our Front Office team in Mumbai, India. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional customer experiences and maintaining the highest standards of service.

• Welcome and check-in guests, providing a warm and efficient arrival experience
• Handle guest inquiries, requests, and complaints promptly and professionally
• Process check-outs and payments accurately, ensuring guest satisfaction
• Coordinate with other departments to fulfill guest needs and resolve issues
• Maintain accurate guest records and room status information
• Assist with reservations and provide information about hotel services and local attractions
• Ensure the front desk area is clean, organized, and well-stocked
• Handle cash and credit card transactions securely and accurately
• Participate in team meetings and contribute ideas for improving guest services
• Adhere to all hotel policies, procedures, and safety guidelines
• Assist with additional front office duties as assigned

Qualifications

• High school diploma or equivalent
• Previous experience in hospitality or customer service preferred
• Excellent communication skills in English and Hindi (bilingual proficiency required)
• Strong customer service orientation with a friendly and professional demeanor
• Ability to work efficiently in a fast-paced, dynamic environment
• Exceptional problem-solving skills and attention to detail
• Team player with a collaborative attitude
• Proficiency in basic computer skills and hotel management systems (preferred)
• Flexibility to work different shifts, including weekends and holidays
• Ability to stand for extended periods and assist with luggage if needed
• Strong organizational skills and ability to multitask effectively

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that's inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you're located, you'll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you'll have access to local perks and rewards tailored to your country, making your experience even more rewarding

Join us in shaping the future of hospitality If you're ready to bring your talent, energy, and passion, we'd love to hear from you.

Apply now and let's make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.